1 - Johnson _ Wales University Help Desk

							Technology @
Johnson & Wales University




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Agenda
• JWU Email Accounts & Tools
• JWU Residential Network
  – Network Admission Control (NAC)
  – Wireless Access
• Computer Labs
• Responsible Computing
• Help Desk Information & Questions




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Email Account Information
• Why is JWU email needed?
   – Primary form of communication @ JWU
   – Provides secure access to e-mail, public folders,
     shared network disk space
   – Provides access to the computer labs
• E-mail address information can be found in
  uconnect  personal information
• Microsoft Outlook Web Access (OWA)
   – Web-based e-mail: email.jwu.edu (no www!)
   – Access your e-mail from anywhere you can get on
     the Internet

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Email Account Tools
• E-mail Password Reset Manager
   – Allows you to securely reset your own forgotten
     password
   – Otherwise, you must visit a computer lab
   – Requires you to set up a Q&A Profile
• Spam Management – McAfee
   –   To protect from nuisance e-mails and viruses
   –   Intelligently filters all inbound e-mail
   –   Quarantined mail is kept for 14 days, then deleted
   –   Summary report appears in your Inbox if you
       have potential “junk” or “spam” messages

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JWU ResNet
• Each residence hall room has network access
• Must provide own network cable
• Gaming systems are allowed on the network
• Personal wireless access points, routers and
  DHCP servers are not allowed due to security
  risks
• Peer-to-peer file sharing is restricted
    – An attempt is made to prioritize academic traffic
      over entertainment traffic


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Network Admission Control (NAC)
• Ensures a safe, secure and reliable network
  – Prevents infected computers from accessing the
    network and infecting other computers
• Students must install the NAC Agent and meet
  requirements set forth by JWU
  – Temporary access is given to fulfill requirements
• JWU provides McAfee anti-virus software at no
  cost to all students
• Systems are checked on a weekly basis - keep
  your computer up to date!!

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JWU Wireless Access
• WI-FI spots are located all across the campus –
  visit the Help Desk for current locations
• Students connect to the "WIFIJWU" network
• Open a browser and log into NAC for access
  – Same requirements for NAC will apply
• Reminder: personal access points are not
  allowed in rooms




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Computer Labs
• Three primary lab areas - Harborside, Xavier and
  Academic
• Computer access is also available in both libraries
• General-purpose labs as well as labs equipped
  with specialized software applications for certain
  curricula
• Students need an active JWU e-mail account to
  access the computers
• Black-and-white printing is available
  – Two-sided printing is required
• Hours are available on the Help Desk web site


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Responsible Computing
• Review and adhere to the Computer Use Policy
• Protect all passwords & never share with others!
   – Use “strong” passwords
   – Keep it secret like you would an ATM number
   – University employees will never ask you for your
     password, nor should you offer it
• Do not participate in illegal file sharing
   – Copyright violations
• Do not leave valuables unattended
   – Purchase locks!


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University IT Help Desk
• Hours
   – Monday-Thursday: 8a-7:30p
   – Friday: 8a-3p (summer hours)
• Web site: helpdesk.jwu.edu
• Phone: 401-JWU-HELP (598-
  4357) or 866-598-4357
• Email: helpdesk@jwu.edu




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