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Stockmann Car Sales - eCar

VIEWS: 17 PAGES: 15

									Stockmann Car Sales - eCar
• • • • • Group members: Andrea Andreescu Helena Tadinen Henry Kangas Petri Nousiainen

Content of the presentation
• Objective and Limitations • Company Description - Stockmann Car Division • Overview of the CDeERP System • Processes - eCar • Analysis of the eCar System • Visions and suggestions for the future

Objective and Limitations
• The objective is to describe and analyze the ERP system for the Stockmann Car Sales Division. • We will limit our research to the eCar subsystem

Company Description Stockmann Car Division
• Stockmann Car Division is a subsidiary of the Stockmann concern • Eleven offices in the Helsinki area • Additional offices located in Tampere and Turku • 731 Employees (8084 employees Stockmann concern in 2001)

Company Description - Stockmann Car Division cont.

Stockmann's distribution of operating profit by division
10% 4% 7% Department Store Division Vehicle Division Hobby Hall Division Seppälä Division

79%

Company Description Stockmann Car Division cont.
Stockmann's Sales by division 2001
Distribution of the Vehicle Division Sales 2001

9% 15% 49%

Department Store Division Vehicle Division Hobby Hall Division
24%

15% New vehicles Trade-in vehicles Service functions

61%

27%

Seppälä Division

The Stockmann Car Division Web Page

Overview of the CDeERP System
• Solteq CD is a comprehensive solution for car sales • Solteq CD runs on an IBM AS/400 sever platform and a relational database • Solteq CDeERP system
– CDeParts - an ordering system for spareparts and accessories – CDeCar - system for customer relationship marketing and sales
promotion

– CDeService - customer relationship system for after sales – CDeInfo - information system for car sales

Software Solteq CD
• • • • • • • • Car sales system Spare part system Car maintenance system Financial administration system Financing system Payroll calculation system Banking system Information system

CDeERP Modules

Processes eCar
Test Driving Old Car Valuation Car Pricing Making the offer Ordering the Car Credit Check Insurance Give Away

Analysis of the CDeERP System
• Solteq CD is an integrated solution for the car businesses • Stockmann Car is not the only company using Soletq CD • The goal is to improve after sales and customer services and include external services within the system

Analysis of the CDeERP System (cont.)
• Plusses
– – – – Access via Internet "All in one place" Centralized system Customer can update his/her own information – Reducing costs and risks – Value added to customer relations – Supports management with regular customer programs

• Minuses
– – – – Security risks Limited transparency Privacy issues IT infrastructure and maintaining costs – High employee training costs

Visions and suggestions for the future
• Everybody using the system • More transparent system • Part of the sales commision according to the better customer service • Incitaments for dealers for increasing the level of IT in the sales process

End of the presentation


								
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