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					                                                                                              TCS Customer Newsletter

                                                                                              The Spirit of Enterprise

2009, Vol: 8 / Issue: 1

                                      TCS Employees become Employers
Corporate Scene
                                      Taking the initiative and seizing the moment have never been a problem with the TCS
MAP Convention                2
                                      people. The TCS Management has been strategizing for over two years a sustainable
Meeting & Exceeding
Expectations                  3       path to greater growth and prosperity through franchising. Dubai based Franchise
Internally Displaced People   4       Development Services, was tasked with setting the process in motion in late 2005 in
Endorsements                  11      line with TCS Chairman Mr. Khalid Awan’s vision of expanding the TCS Network. This
Thank You!                    13      would see TCS grow from 204 locations in Pakistan to 500 locations and beyond.

Developing Human Capital              Pioneering the franchising
Hyde Park Juniors        21           model at TCS have been its
Sidra Iqbal              22
                                      employees who have served
Octara Review            23
                                      the organization with distinction
World of TCS                          and shown the necessary flair
Chairman’s Message            2       for business.
Editorial                     3
Franchisees                   6       As a consequence 11 TCS                                                        Nade
Tale of Ten Tales             9
                                                                              Rana Atique        Arshi Saleem            em Alv
                                      employees have become
TCS Veterans                  18      employers.
MAK the artist                19                     Continued page 06
Spotlight & HeadSpeak         20

Editorial Board
  Khalid N. Awan
                                                                                                 Amir Nazar             Javaid Hyd
Chief Editor
  Jamil Janjua                      Zafar Masood       Tariq You                Asif Najam
  Adil Ahmad
                                                                                                              teams up with
Graphic Designer
  Syed Shahbaz                                                                                     The TCS people are making a
Member of                                                                                      voluntary donation of over Rs. 1.5
Editorial Committee                                                                            Million every month towards the
  Salman Akram                                                                                 financial and material support leading
  Ali Leghari                                                                                  to the resettlement of the Internally
  Rizwan Hafeez
                                   Rashid Ahmed                           Khursheed
                                                                                               Displaced Persons
  Saqib Hamdani                                         Arif Kamal                    Ahmed                         ... more on page 4 & 5
             TCS Customer Newsletter

                                       My sincere best wishes to our readership, and I hope businesses are coping well
                                       in these very dynamic and challenging times, made more so by the turmoil in
                                       Northern Pakistan that has resulted in an unprecedented displacement of human
                                       population. I have directed the TCS people to spare no effort in providing relief
                                       to the internally displaced. TCS embodies the same bedrock principles which
                                       have enabled us to serve you with a commitment that has won your trust over
                                       the last 25 years.

                                       It gives me great pleasure to announce the elevation of Mr Saqib Hamdani to the
                                       position of Chief Executive Officer of TCS Private Ltd. This appointment is in
                                       recognition of his outstanding performance as Chief Operating Officer for the past
                                       5 years.

                                       My sincere thanks to Mr. Jamil Janjua for his tireless services that have seen
                                       TCS grow under his watch as CEO and Group CEO. Jamil is now taking a well
                                       earned retirement, but only in the formal sense of the word, having reached that
                                       magic number when one traditionally takes retirement. However, given his
                                       enormous store of experience and business acumen, as also his youthful vitality,
                                       JJ will continue to engage with TCS as a Consultant, a priceless resource in

                  Chairman's           these very challenging times. So even as I wish him a fond farewell, let me extend
                                       to him a hearty welcome back! and may we continue to harmonize together in
                                       the exploring of new horizons for many more years to come.

                                       In the midst of a global recession, we at TCS are redoubling our efforts and taking
                                       stock of our processes with a view to enhancing efficiencies across the board in
                                       the service of our valued customers. In this connection we have introduced
                                       franchising to our business model, and encouraged our employees with a flair
                                       for business to set up their own shop under our TCS colours. Our human resource
"TCS will be recognized and            is what will make the difference and decide on the level of our success, as indeed
respected as a professional,           it has in the past. In this Issue of CONNECT we have celebrated the TCS people,
innovative and profitable              and their efforts that have won us kudos from our valued customers.
information and knowledge
                                       Thank you very much for reposing your trust in TCS.
based logistics services
                                       Khalid N. Awan

Mr. Khalid N. Awan (Chairman TCS) presents a memento to Mr. Shaukat Tareen (Advisor to the Prime Minister
 on Finance) at the 11th Convention of the Management Association of Pakistan. Mr. Asif Qadir (President,
Engro Polymer & Chemicals Limited) and Mr. Shafiq Ahmed (Chairman MAP Convention Sub-committee) are
                                          also seen in the picture.
02 2009, Vol: 8 / Issue: 1
                                                                                                          TCS Customer Newsletter

                                                                               Meeting &
                                                                           Overseeing the relentless dynamics
                                                                           of a 24/7 operation, Saqib Hamdani,
                                                                            CEO, TCS Pvt Ltd. receives the
                                                                              coveted ‘BRANDS ICON OF
                                                                           PAKISTAN 2008’ as well as ‘BRAND
                                                                           OF THE YEAR 2008’ Awards from
                                                                           Prime Minister Yousuf Raza Gillani.

                                     Chief Editor’s
                                                                   I would like to offer my sincere congratulations to
                                                                   TCS on attaining its Silver Jubilee, a considerable
                          It is a great, albeit somber pleasure
                                                                   achievement for a Pakistani enterprise given the
                          being here with you again with our
                                                                   rough and tumble of our operating environment. It
                         special Silver Jubilee issue in these
                                                                   comes at a time of financial turmoil in the world.
                       troubled times.
                                                                   TCS has weathered many a storm in its young
                                                                   history, relishing the challenges that have come its
My sincere thanks to our valued customers, who have been
                                                                   way, and rising to the occasion each time. We have
very generous in their applause for the TCS effort, and we
                                                                   learnt to seek the silver lining and find opportunity
carry their encouraging feedback in a special section. In the
                                                                   in adversity. These are testing times, possibly as
cover story we raise the curtain on our band of intrapreneurs
                                                                   never before, and it will take the combined resolve
turned entrepreneurs as TCS revisits its business model and
                                                                   of the TCS people to face and overcome the current
explores further its franchise options. We take a fond trip down
                                                                   economic impasse. But overcome we shall, of that
memory lane and revisit the Banking Contract that really put
                                                                   there is no doubt, and in doing so we would have
the whiz in TCS!
                                                                   made our contribution to the economic well being
                                                                   of the country at large.
I would like to thank Mr. Khalid Awan for his very kind words,
and wish to express my deep gratitude for the opportunities
                                                                   It continues to be a rare privilege and pleasure
that he has made available for me through TCS, and the
                                                                   putting CONNECT together for TCS and its valued
many learnings and wisdoms that he has imparted over the
                                                                   readership. The seriousness with which TCS has
years of our association.
                                                                   taken this corporate publication has enabled me to
                                                                   earn a respectable living as a researcher and writer,
I look forward to keeping my boots on in my post retirement
                                                                   and for this I shall be forever grateful. My thanks to
period, and continuing to be of service to our most valued
                                                                   all the wonderful people whose input has made
                                                                   CONNECT the success that it has become.

Thank you for your vote of confidence.
                                                                   Adil Ahmad /

jamil janjua

             TCS Customer Newsletter

                                           and The Longing For Peace in NWFP....
                                                      and GEO's PUKAR team-up for Relief Work

                                       Innocent people have had their lives disrupted and routines shattered
                                       by those who would force their irrationality upon civil society through
                                       brute force.

                                       As a service provider to civil society, TCS too has borne part of the
                                       brunt of this trauma, and shares in the resettlement concerns of the
                                       Internally Displaced People.
                                                                                  ... Alongside the TCS
                                       TCS is doing its bit in alleviating   people are making a voluntary
                                       the suffering of the affected from donation of over Rs. 1.5 Million
                                       Swat, and has teamed up with          every month towards the
                                       GEO TV's PUKAR, an NGO                financial and material support
                                       involved in relief work.              leading to the resettlement of
                                                                             the Internally Displaced
                                       TCS Couriers throughout its
                                                                             Persons ...
                                       Network will respond to donation
                                       calls made in response to GEO's public service announcements,
                                       collect the cheques and deliver them to GEO's PUKAR for onward
                                       distribution to the needy.

                                       A number of TCS Couriers have been caught up in the Swat upheaval,
                                       and have been provided timely relief by the Company for as long as
                                       required until matters return to normal.

04 2009, Vol: 8 / Issue: 1
                                                                                           TCS Customer Newsletter

                   From: Muhammad Javaid (Area Business Head - Peshawar)
                   Sent: Friday, May 15, 2009 4:16 PM
                   To: Rizwan Ali Kapoor (Regional Director Operations - North), All TCS
                   Subject: Subsistence to Company Employees of Swat, Matta, Dargai and

                   This morning I received a call from CEO Mr. Saqib Hamdani who
                   expressed his grief over the National Calamity in NWFP in which
                   heavy exodus from Swat and adjoining areas took place involving
                   over a million persons, being termed as the largest ever
                   displacement in the world within the short timeframe concerned.
                   TCS staff of Swat, Matta, Dargai and Timergara Branches also
                   had to leave their homes in search of safety for their families.

                   In these testing times, CEO Mr. Saqib Hamdani not only has shown
                   his personal resolve to help out the needy displaced people but
                   at the same time asked me to communicate the Company’s
                   commitment to our affected staff. He has very generously
                   announced a sum of Rs. 10,000/- per month per family as
                   subsistence allowance till such time as they return to their homes.
                   In addition to the subsistence allowance the families requiring
                   medical care will also be provided the same from the Company’s

Pictures of Sheikh Yaseen and Sheikh Shehzad Relief Camps at Mardan on 17th May 09. Donations worth
                      Rs. 153,000/- were distributed amongst the IDPs of SWAT.
             TCS Customer Newsletter

Continued from Cover
                                            The Spirit of Enterprise
                                       EMPLOYEE                           EMPLOYER

                           Arif Kamal        Aviation Services Pvt Ltd. does        so well rather than venture into
                           joined TCS        clearing, forwarding, technical        uncharted waters this late in life.
                          as a Banking       aircraft landing permissions, and      Asif is blessed with four daughters
                        Courier in           ground handling services for           and one son. He is very fond of
                                             aircraft both passenger and cargo.     traveling and has toured the length
                     1986, and after
                                             As Director Operations Al Meeqat       and breadth of Pakistan.
   riding a motorbike for the last 22
                                             International Travel and Tours Pvt
   years he discovered there is a
                                             Ltd he services the Hajj and
   direct co-relationship between the
                                             Umrah traveler, and as sole
   age and the waist (Umar and               proprietor Maria Enterprises he
   Kamar)! In short, he began finding        operates the TCS franchise. Talk
   the need to throttle back a bit and       about entrepreneurship and a very                             Nadeem Alvi
   take life easy. Arif says he had          full plate! Khursheed is passionate                           has been in
   never imagined that one day he            about cricket, having played the                              this line of
   would be running his own                  game as an all-rounder.                                      work for 11
                                                                                                         years, having
   business, and when the idea was
                                                                                                     joined TCS in 1990
   broached to him by the TCS
                                                                                    as Sales Executive. In July 2008
   Management he was startled and
                                                                                    he gave up his job as Business
   entirely unsure how he would
                                                                                    Development Manager TCS
   handle the transition from                                                       Logistics to take up the Franchise
   employee to employer. He says                                     Asif Najam     offer. Married with three kids
   that he is now beginning to find                                  has come to    (boys), moving from employee to
   his feet, and for the last six months                             the TCS        self-employed is a big step in
   since acquiring the franchise his                                Franchise the   Nadeem’s life. “Raising a family
   entire focus has been on                                       hard way. He      on a salary in these inflationary
   marketing. “Business has                                  joined TCS in 1985     times is at best an uphill task”,
                                             as a Courier, and 23 years later       says Nadeem. “As a franchisee
   exceeded expectations!” says Arif,
                                             had risen to Business                  this is my own business, and it will
   who has been blessed with three
                                             Development Manager Corporate          prosper in direct proportion to the
   grown up sons, two of whom are
                                             Sales. In January 2008 Asif            effort that I put into it.” His game-
   engineers with jobs, and the
                                             succumbed to the entrepreneur          plan is to grow the Express Center
   youngest is in college intent upon        that had lurked in him his whole       and take it to the next level and
   becoming an engineer as well.             life, took retirement from TCS, and    beyond in terms of profitability.
                                             invested in catering business intent
                                             upon becoming a late blooming
                                             millionaire. However, there is many
                                             a slip between the cup and the lip,
                                             a lesson that Asif learnt the hard
                       Khursheed             way after his partners and                                  Rashid
                       Ahmed                 associates had cooked his goose                             Ahmed
                       Khan                  nice and proper. “One only learns                          joined TCS in
                      obtained his           the depth of a well after                                 1991 as
                    TCS franchise in         descending into it,” says Asif                          Operations
                2003, and he is an           philosophically. His old employers                Assistant, and was
   aviation veteran with time spent          came to his rescue upon hearing        working in the Customers Services
   as Duty Station Manager with Aero         of his misadventures, and the TCS      department when he resigned six
   Asia and General Manager                  Management suggested he take           months ago to set up his own TCS
   Operations with Safe Air. His own         on a franchise and take further        Franchise. “I am enjoying myself
   company Track Triangle                    the business that he already knew      a lot!” says Rashid.

06 2009, Vol: 8 / Issue: 1
                                                                                                  TCS Customer Newsletter

“The activity is increasing, and my     He continues with his photography
good relations with the old             hobby, and enjoys cooking and
customers are proving extremely                                                                     Arshi Saleem
                                        playing cricket, and is very upset
useful.” There was initially the fear                                                               started her
                                        about the terrorism related
of the unknown, he says, but his                                                                    TCS
                                        negative image that Pakistan has
good knowledge of the business                                                                      Franchise on
                                        acquired that has dispatched its
has stood him in good stead, and                                                                  the 1st of
                                        cricket tourism sector for a huge
he would like to acquire a second                                                              October 2008
                                        six clear out of the stadium.
franchise in the next year. “One                                               having joined the company on the
cant depend upon walk-in                                                       1st of February 2004 as Retail
customers, and one needs to get                                                Sales Officer. In the short period
out and acquire business from                                                  that her franchise has been in
people. There are five hospitals,                                              operation she has doubled the
and plenty of schools and colleges                           Amir Nazar
                                                                               sales, and is intent upon further
in my territory, and business                                joined TCS in
                                                                               improving the targets given to her
activity increases when operating                            1993 as a
                                                                               by TCS. Arshi is in her elements
one’s own business. I used to work                          Courier, a
                                                                               running her own business which
before as well, but the passion as                         position in which
                                                                               she does with the help of her two
self-employed goes far beyond                          he retired in 2006 to
that” says Rashid who has one                                                  brothers. The territory that she is
                                        become a TCS Franchise
daughter and lives in a joint family                                           servicing is known to her
                                        operator. “This is a great earning
with his mother, father, four                                                  intimately, being the
                                        opportunity and it saves me a lot
brothers and three sisters. He is                                              neighbourhood that she has spent
                                        of time as well,” says Amir whose
found of deep sea fishing and goes                                             the last 24 years of her life in.
                                        territory covers almost seventy
off whenever he can with his                                                   Alongside she is studying for her
                                        percent of the Korangi Industrial
friends in a launch.                                                           Master’s degree in Islamic History.
                                        Area, extending from Aventis
                                                                               “The business is my family’s bread
                                        Chowrangi to Murtaza Chowrangi.
                                                                               and butter, and we put in a lot of
                                        His target is to begin a second
                                                                               hard work into it with the
                                        franchise in the next three to five
                                                                               expectation that it will grow and
                       Zafar            years. “This line of work requires
                                                                               flourish and enable for us a better
                       Masood           good public relations skills.
                                                                               standard of living,” says Arshi for
                       joined TCS in    Working for myself I now realize
                                                                               whom her academic pursuits
                      1993 as           that the time I spend with the
                                                                               provide her with a well earned
                     Security Officer   customer is actually my investment
                                                                               relief from the drudgery of work
                 in Grade 4 and took    in the business because he is
                                                                               while developing her mental
retirement in October 2008 as           going to come back to me every
Retail Sales Executive. In between      time,” explains Amir, saying that
he pursued his photography hobby        these are things one does not
by doing assignments for the TCS        always realize when working in
internal customer publication           an employed capacity. “The
Network News. Last year Zafar           passion is very important and it
suffered a heart attack and found       results in a whole lot of purpose                           Javaid Hyder
it difficult to perform the twelve      that then translates into profits.”                         has been with
hours stints required of him earlier.   Amir is very happy with the way                             TCS since the
The TCS Management offered him          cricket is turning out and is sure                         19th of
a franchise, and it has turned out      that Pakistan is going to emerge                         September
to be just what the doctor ordered!     as the most sought after team in                      1994, having joined
“Financially this is much better        the world. “A truly globe-trotting     as Retail Sales Assistant. He
than my previous salaried job, and      team that only plays overseas per      resigned from the Company in
a whole lot less demanding since        force of circumstances at home.        March 2008 and started the
I am now my own boss! Zafar’s           I am sure Mr. Jinnah would have        Franchise on the 22nd of April of
ambition is to make the Express         ‘approved’, and he would surely        the same year. The return on his
Center more and more profitable,        have developed a cricket ground        investment is yet to happen, he
and is full of ideas on how to set      behind his Ziarat residence!” says     says, but he is very hopeful of the
about doing so.                         Amir tongue-in-cheek.                  years ahead.

             TCS Customer Newsletter

    “Business in general has taken
   a beating with the global                                   Tariq Yousaf joined TCS in 1986 as a Courier, and then
   economic recession and the                                  transferred out to the TCS sponsored Sohni Express
   many troubles that Pakistan has                             as Station Controller, rejoining TCS as Sales Officer in
   faced in recent years,” says                               1990. He left TCS to set up his own Franchise in August
   Javaid, who feels that this is the                       2008 while serving the Company as Senior Sales Manager.
   time to redouble one’s efforts                        “While performing a job one is always a bit fearful about starting
   and position oneself for when         a business,” says Tariq, the only franchisee to be running two outlets. “But
   the business activity begins to       when the TCS Management made the offer to me it was too good to resist,
   pick up. He has found himself in      specially since it concerned an area that I was well familiar with. My total
   pioneering roles with TCS having      concentration is on making the franchise a success, and in this I follow Mr.
   opened its branches in Tauheed        Jinnah’s exhortation of work, work, and more work!” Tariq says he has no
   Commercial and Shamsheer              time for rest and recreation given the state of the economy and the call to
   Commercial. The ten years that        action stations across the board. However, Tariq would do well to remember
   he spent at the Clifton Center in     that all work and no play make Jack a dull boy. But Tariq’s no Jack! And he
   SASI Arcade were very                 certainly ain’t no boy!
   educative, he says, and feels
   highly indebted to TCS from
   whom he has learnt a lot. He
   would like to see his business
   progress and is looking forward
                                                                 Rana Atique joined TCS in 1990 as Recovery Officer,
   to acquiring a second TCS
                                                                 and resigned his job in 2007 as Recovery Manager. It
   franchise in the not too distant
                                                                 has been seven months since he opened the Franchise,
   future. Javaid is saddened by
                                                                and he says it is doing well and improving every day. “It
   the turn for the worse that cricket
                                                              is not such a big deal, and I could easily manage another
   matters have taken in Pakistan,
                                                          four such centers!” says Rana, exuding a welcome bravado
   and feels that people are entitled
                                         in these somewhat depressed times. “It is a neat and clean business with
   to some healthy entertainment
                                         little or no risk involved.” Rana is married with five daughters and one son,
   in their lives.
                                         and also involved in the property business.


08 2009, Vol: 8 / Issue: 1
                                                                                                             TCS Customer Newsletter

                                                              CONDUCTING BUSINESS UNDER FIRE
                                                              Muhammad Kaleem and Ghulam Akbar filed a joint submission
                                                              that dealt with the conduct of business under fire in the mega-
                                                              city of Karachi gone berserk with pain, fear and rage. The 28th
                                                              of December 2007 saw the country come to a screeching,
Every year the rank and file at TCS gets invited to           violent halt. Benazir Bhutto was no more, felled by an assassin’s
share with the CONNECT readership something                   bullet. From the Khyber to the Arabian Sea, for three days
extraordinary that might have transpired during the           people lost their minds and vent their anger and anguish in
course of their daily routines. In the life of a courier      unprecedented fearsome fashion. For three continuous days
no two days are the same, with every day bringing             and nights Muhammad Kaleem and
with it a fresh set of challenges. What does remain           Ghulam Akbar manned the action
the same, however, is the courier’s commitment to             stations on empty stomachs,
his unwritten, self-governed mandate that puts the            ensuring as best as they could the
‘Customer and Company above Self’ in a corporate              continuity of business at TCS. In a
culture that celebrates the TCS Core Values of                bizarre sort of way they had prepared
Quality; Profitability through Efficiency; Justice; Ethical   for this drill just six months before,
Behavior; and Exemplary Conduct. These Core                   when the city was plunged into chaos
Values, as defined by the TCS Chairman Mr. Khalid             and confusion, murder and mayhem
Awan, have shaped an organization that has                    on the 12th day of May 2007, with
withstood the test of time, and grown from strength           riots, arson and killings at several
to strength in its pursuit of customer satisfaction.          centrally-located places, terrorizing     Muhammad Kaleem
                                                              the whole city. TCS couriers bravely
This time we celebrate Ten Tales of extraordinary             weathered the life threatening
courage and commitment, and are sure that there               situation, and made as many
are many others that have gone unreported out of              deliveries and pickups as were
either modesty, or because the TCS Family has                 possible. Providing them with close-
grown so used to traveling the extra mile in the              in support were Muhammad Kaleem
service of the customer that it does not accord any           and Ghulam Akbar who stayed back
special significance to such acts. The stories                for two days and nights working
presented below have been translated and edited               feverishly to keep things going on
by Mr. Shafique Shah, the Editor of TCS Network               empty stomachs and hearts full of
News and TCS QuickCom, with their synopsis                    prayers that the madness would
                                                              relent and better sense would prevail.
provided by Adil Ahmad, Editor TCS Connect.                                                                 Ghulam Akbar

The Ten Tales are split equally into the Winners and

                                                              COOL & COURAGEOUS
Runners-up categories. The winning filings were
from Muhammad Kaleem (Operations Manager, Shift
A General, Karachi), Ghulam Akbar (Operations
                                                              Zahid Iqbal was on duty at Faisalabad’s Circular Road Express
Officer, Shift A General, Karachi), Zahid Iqbal
                                                              Centre the day Mohatrama Benzair Bhutto joined the hallowed
(Administration Officer, Multan), Manzoor Abro (Team
                                                              ranks of the Shaheeds. There was sporadic violence and high
Leader Field Operations, Karachi), M. Sohail
                                                              tension prevailed. Zahid Iqbal had a crisis on his hands with
(Operations Assistant, Karachi), Siraj (Business
                                                              two hysterical ladies, an elderly gent
Manager, Mardan), and Tariq Khan (Operations
                                                              not in the best of health, a teenager
Assistant, Mardan). These are carried below.
                                                              desperately trying to put on a brave
                                                              face, and an injured man who had
The five runners-up comprised of Muhammad
                                                              crashed through the glass door of
Mumtaz (Area Operations Manager,Rawalpindi), M.
                                                              the Express Center while seeking
Atif Minhaj Qasmi (Senior Sales Executive INTIANA,
                                                              refuge from the street violence
Karachi), Muhammad Flower Iqbal
                                                              outside. Zahid Iqbal kept his cool
(In-Charge Debriefing, Multan), Maqbool Ahmed
                                                              and courage and managed the
(Accounts Officer, Lahore), and Muhammad Amir
                                                              situation to the satisfaction of all
(Area Accountant, Peshawar). Their stories have
                                                              concerned, including the TCS Area
been carried internally in QuickCom.
                                                              Office which received its material            Zahid Iqbal
                                                              bag weighing over 16 kilos, delivered
                                                              on foot.                                                     09
             TCS Customer Newsletter

M. Sohail found himself in the thick of things, playing hide
                                                                 CASE OF THE TWO SHAHJEES
                                                                 Siraj and Tariq Khan got into a most unusual tangle with
and seek with rioters on Karachi roads the day following         two consignees by the same name of Syed Munawwar Ali
Benazir Bhutto’s assassination. As per routine he had            Shah, both collectors of antiques, and both expecting a
embarked on pickups from Guru Mandir, Orangi and Tariq           shipment from their dealer! Talk about co-incidents, and this
Road Express Centres. By dusk he arrived at Banaras              absolutely had to be the mother of all co-incidents! Weighing
where several vehicles were on fire with a crowd of anti-        8.5 kgs., the consignment was received at Mardan from
social elements looting innocent people and damaging             Lahore with insufficient address. A Mr. Humayoon arrived
private property. Then suddenly came the deafening sound         posing as the consignee's driver and insisted on receiving
of gun fire and a big sharp-edged rock hit M. Sohail’s right     the shipment. On production of his CNIC the consignment
hand which began bleeding. They fled through narrow              was handed over to him. The next day Syed Munawwar Ali
streets and finally reached Habib Bank Chowrangi where,          Shah turned up to collect his shipment! The consignee was
like all other places, angry mobs were on the rampage. A         flabbergasted and said he had no driver by the name of
police van with armed guards appeared to M. Sohail’s relief,     Humayoon. The declaration made by the consignee threw
and zigzagging through the side lanes they finally reached       Siraj and Tariq into a quandary and they stood there
Golimar. Gulshan Hub was totally under control of the            dumbfounded. The consignee hit the roof, and said the
rioters who were damaging, destroying and setting on fire        shipment contained a 300-year old valuable piece of antique,
private and government property. The pain in his injured         originally from Indonesia, that had cost him some 15 lakhs
hand had unbearably increased and required immediate             of rupees, and threatened to sue the Company for damages.
bandaging. After what seemed                                     Working through NADRA Humayoon’s address and
an eternity they finally reached                                 photograph were obtained, some
the Gulshan Hub and M. Sohail                                    20 miles off Mardan City in a
got down from the van and rushed                                 village known as Jamal Garhi but
towards the hub holding the bags                                 the man had shifted from that
of material that he had collected.                               location. Inquiries from the area
He then gathered the staff and                                   Nazim bore fruit, and Humayoon
escorted them to the van. A battle                               was traced to a village called
had finally been won and he was                                  Mirchkokali. It was late at night
happy to have delivered the                                      when Siraj and Tariq arrived there,
goods. However, it was a                                         and after some reassuring
nightmare that is likely to haunt            M. Sohail           Humayoon came to the door and
him all his life.                                                accepted that he had indeed
                                                                 taken the consignment and given
                                                                 it to his boss Syed Munawwar Ali

Manzoor Abro reports on how his plans for a restful Sunday
                                                                 Shah, who in turn upon being
                                                                 contacted on the phone accepted
                                                                 having received the consignment
with the family got turned upside down when he decided to        and admitted that it was an error,
drop in at the office very briefly to check up on a pending      a rare one at that, since he too
matter. Just his luck that a very agitated customer from         was expecting a similar
Islamabad was on the phone with the officer on duty, insisting   consignment! The actual
on speaking with the top management. For a moment there          consignee Syed Munawwar Ali
Manzoor Abro was tempted to duck the issue and carry on          Shah was delighted to say the
with his weekend picnic plans. But like always the family        least upon receiving his antique,
had to take a back seat, and he                                  and profusely thanked and
volunteered to help resolve the                                  congratulated TCS for promptly              Tariq Khan
problem, a very knotty problem                                   tracing the consignment.
that involved a passport and airline
ticket that was two days behind
scheduled delivery. It took the rest
of the Sunday and persistent
follow-up to trace the missing
documents, and it was close to
nightfall when they were finally
delivered and the customer’s
agitation turned into gratitude.           Manzoor Abro

10 2009, Vol: 8 / Issue: 1
                                                                                                            TCS Customer Newsletter

                              Corporate World’s

                    Congratulations                                                                  on the

                         Silver Jubilee
                                                             I would like to            over the past twelve years,
                                                               congratulate TCS on      encouraging us to introduce new
I was truly delighted to find out that                         this important           services for our customers and thus
TCS has completed its Silver Jubilee                           milestone of their       helping them improve their services to
in providing the Pakistani consumers                          25th anniversary. TCS     their customers. I congratulate TCS
with pure excellence. A reliable logistics                 has been associated          on its Silver Jubilee, and on
partner is a must for any growing            with us as our courier agent for over      establishing an excellent courier
company, and I can say with full             a decade. I sincerely appreciate the       service based on international
confidence that TCS is that partner          remarkable services provided by their      standards. I wish them great success
which we at Philips have truly relied        marketing team through all these years     in their future endeavours.
upon, and they have always delivered.        which is admirable, and I wish TCS         M. M. Khan
I take this opportunity of congratulating    tremendous success.                        Chief Executive Officer,
the TCS team for their dedication, and       Tahir G. Sachak                            N.I.F.T.
hope that they will continue to serve        Managing Director &
their customers with the same degree         Chief Executive Officer,
of dedication for another 25 years.          EFU LIFE INSURANCE
Shahid Zaki
Chairman & Chief Executive Officer,
                                                                    On the occasion
PHILIPS PAKISTAN                                                                        Heartiest congratulations on achieving
                                                                    of your Silver
                                                                                        25 years of successful operation in
                                                                    Jubilee I would
                                                                                        Pakistan by TCS. Bank Alfalah has
                                             like to take this opportunity to thank
                   I hereby extend my                                                   enjoyed a mutually beneficial
                                             TCS for the services rendered to our
                    heartfelt                                                           relationship with this esteemed
                                             Organization that have enabled us to
                    congratulations on                                                  organization since the very beginning.
                                             achieve our goals in the distribution of
                  the TCS Silver                                                        We wish more success for TCS in the
                                             expensive medicines all over Pakistan.
               Jubilee, and thank you                                                   future.
                                             I appreciate the method that was
for the excellent services rendered by                                                  Ather Shehab
                                             adopted in processing Cool Chain
TCS to our Organization. We Rotarians                                                   Executive Incharge, Establishment &
                                             Products which left no room for any
provide humanitarian services;                                                          Administration Division,
                                             fault or failing. My best wishes go to
encourage high ethical standards in                                                     BANK ALFALAH
                                             one and all for the good work that you
all vocations; and help build goodwill       have done. Keep it up! And may God
and peace in the world, as well as
address the needs of the less privileged
                                             be with all of you and bless you                  Paramount
                                             abundantly.                                       Pharmaceuticals
people in our society. By expediting         Kamran Nishat
our work TCS has partnered with us                                                      We are happy to hear the news of TCS
                                             Managing Director,
in this service to humanity. We salute                                                  achieving 25 years in the field of
                                             MULLER & PHIPPS
TCS for its innovation, pioneering spirit,                                              express logistics, and proud of our
commitment and passion throughout                                                       association in the noble cause of
the world. We wish TCS greater laurels                                                  serving ailing humanity. We have been
                                                                   We have had the
in the days to come.                                                                    your regular client for more than a
                                                                   pleasure of
Aziz Memon                                                                              decade, and look forward to a mutually
                                                                   working with
                                                                                        beneficial association in the future.
District Governor,                           TCS for our ‘Document Handling
                                                                                        Nasir M. Qureshi
ROTARY INTERNATIONAL                         Services’ as part of our countrywide
                                                                                        Chief Executive Officer,
DISTRICT 3270 (PAKISTAN &                    cheque clearing system. This
                                                                                        PARAMOUNT PHARMACEUTICALS
AFGHANISTAN)                                 association has worked well and grown

                                                                                                  TCS Customer Newsletter

      To all our valued customers who have
                brought us this far
While TCS, the express logistics       around, and what came to be            operating environment that will no
company, was formally inaugurated      known as the Banking Contract          doubt be less than enabling. The
on the 4th of May 1983, it gave        occupies a preeminent place in the     Company that Engineer Khalid
new meaning to the word ‘express’      history of TCS, an unrivalled          Awan founded has found itself in
in 1985 when TCS signed up with        benchmark of what the private          trail blazing roles, and made its
the Pakistan Banking Council to        sector can achieve when called         contribution to the development of
expedite the clearance of outstation   upon in the service of national        an entire industry focused on
cheques, and reduce the                                                       express logistics.
processing time from three weeks         A lot of blood,
to seventy-two hours. The enormity                                            Core values as defined by the
of what we accomplished at TCS         sweat, and tears                       founding chairman have given the
by the successful execution of that    have gone into the                     robust Company a firm anchoring
Contract was such that we were                                                and direction: Quality; Profitability
                  humbled in no        making of this                         through Efficiency; Justice; Ethical
                     uncertain         super brand. These                     Behavior; and Exemplary Conduct
                      manner. As a                                            have in turn created a corporate
                       result of our   have been stripes                      culture of ‘Customer and Company
                        taking up      well earned                            above Self’ at TCS.
                        that most
                       daunting,                                              Engineer Khalid Awan has come
                      and, in the                                             a long way from those early days
                    opinion of                                                when TCS was a boutique
                    some, foolhardy                                           operation, with his craft well piloted
                    challenge, the                                            by his trusted aide and TCS Group
                    velocity of                                               CEO Jamil Janjua. Saqib Hamdani
                   circulation of                                             has manned the action stations
                   money went up                                              during a crucial period of the firm’s
                manifold in the                                               growth, first as Head of Operations,
               national economy of     interest. TCS has earned its stripes   then as Chief Operating Officer,
               Pakistan, impacting     meeting and exceeding                  and now as the Chief Executive
              positively the           expectations in less than enabling     Officer, overseeing the relentless
             prosperity of trade,      environments.                          dynamics of a 24/7 operation. A lot
            commerce and                                                      of blood, sweat, and tears have
              industry.                Given the storm clouds on the          gone into the making of this super
                                       world’s economic horizon, there is     brand. These have been stripes
                 TCS helped turn       a sense of urgency in the TCS rank     well earned.
                  the system           and file as it gears up for an

             TCS Customer Newsletter

                                               celebrating its Silver Jubilee. We were     TCS from the rest of the industry
                                               the first insurance Company to appoint      players. Happy 25th anniversary!
                                               TCS, and view with great satisfaction       Amir Idris
                                               the innovative and cost effective courier   Head of Supply Chain Management,
It is a pleasure to know that TCS is           solutions that have catered admirably       NOVARTIS PHARMA
celebrating 25 years of unsurpassed            to our requirements, and their quality
service. We have been associated for           of service has been beyond reproach.
the past 25 years, and count ourselves         Captain Shahid Ahmed
amongst your first customers. TCS has          Joint Senior Vice President & Head of
been, and remains a trend setter in            Administration,
the field of express logistics. TCS staff      NEW JUBILEE INSURANCE                       We would like to congratulate TCS on
comprises of professionals who never           COMPANY                                     the completion of 25 years of excellent
compromise on quality.                                                                     service to the corporate world. TCS
Dr. Pervaz Akhter Qureshi                                                                  has provided us with complete logistics
Managing Director,                                             We feel immense             solutions with enhanced capabilities
KAMAL LABORATORIES                                              pleasure in extending      over the years, and it is a nice, long
                                                                our heartiest              relationship that we have developed
                                                                congratulations to TCS     and enjoyed in the furtherance of our
               This year TCS is                                  on achieving the          respective businesses. We wish TCS
                celebrating its Silver                           milestone of 25 years     a very prosperous future, and great
                Jubilee anniversary. 25        in the field of courier and express         success during the years to come.
               years is a lifetime for         logistics. We have always considered        Zahid Iqbal
             many companies, and this          TCS as our partner, and have been           Director Support Centers,
milestone is a great testament to your         working with TCS for the last 10 years      MOBILINK
past and present employees, and to             to our utmost satisfaction.
your customers worldwide. Thank you            M. Kabir Saleh
for your patronage and support for our         Director HR & Business Development,                         We are pleased to
Organization. We wish you good luck            SHAIGAN PHARMACEUTICALS                                     learn that TCS has
for years to come.                                                                                               very successfully
M. Sadiq Khan                                                                                                    completed 25
Director,                                                                                                        years of express
BISMILLAH TRADERS                                                                                               logistics service in
                                                                                           Pakistan. It has been a privilege to be
                                               We extend our heartiest                     associated with TCS for the last fifteen
                  While wishing TCS on         congratulations to the TCS family on        years. We wish TCS all the very best
                  its Silver Jubilee, it is    the successful completion of 25 years.      in the years ahead.
                  certified that TCS is        We acknowledge that it is indeed a          Saad Mushtaq Malik
                  rendering courier            pleasure doing business with TCS,           Executive Director Marketing,
                  services to NIC              and we wish you the best of luck and        SCHAZOO PHARMACEUTICAL
                  Production NADRA             success in the upcoming years, and          LABORATORIES
                  since long. They             hope that our ties are made stronger
deliver our ID Card and other                  with the passage of time and good
shipments throughout Pakistan in the           business relations.                                         I take this opportunity
least possible time span. It is further        Liaquat Sagheer                                               to felicitate TCS on
certified that during the last couple of       Associate Director, Commercial                                 the occasion of its
months TCS has put in extra effort to          Services,                                                     25th anniversary. We
clear our additional workload of card          GETZ PHARMA                                                  have a long
shipments, and deliver all                                                                               association with TCS
consignments in time to the desired                                                        which we cherish, and are confident
destinations.                                                                              that our business ties will further
Saeed Anwar Hamid                                                                          strengthen in the years to come. I
Director Administration & Security             We are proud to have a service              extend to you warm and happy wishes
NADRA PAKISTAN                                 provider like TCS as our most               on this truly special occasion.
                                               dependable business partner. The            Naveed Hafeez Shaikh
                            It gives us        caring attitude, trained personnel, and     General Manager,
                            immense pleasure   problem solving frame of mind are a         THE BANK OF PUNJAB
                         to know that TCS is   few of the qualities that distinguish

14 2009, Vol: 8 / Issue: 1
                                                                                                             TCS Customer Newsletter

                                           services provided by Team TCS to our
                                           Company. On this occasion we convey
                                           our heartiest congratulations, and
Being a satisfied customer we              assure you of our best cooperation at      TCS symbolizes not just a courier
appreciate Team TCS Lahore for their       all times.                                 service but is an emblem of success
efficient and reliable services extended   Muhammad Umair Khan                        for Pakistani businesses. The way TCS
to us during the last decade. We           General Manager Logistics Support,         has managed customer expectations
congratulate TCS on completing 25          SUI NORTHERN                               is iconic to blue chip MNCs. I wish to
years of express logistics.                                                           congratulate the TCS leadership and
Amir Faisal Hashmi                                                                    every team member on this very
Country Human Resources Manager,                                                      special moment of completing 25
COCA COLA                                                                             years.
                                           I am delighted to inform you that it has   Riaz Qureshi
                                           been a pleasure working with TCS.          National Sales Manager,
                  We take this             We have worked together in so many         PARAZELSUS PAKISTAN
                  opportunity to           projects, and have received complete
                  congratulate TCS on      support from your end. During the
                  celebrating 25 years     centralization of cheque books we got
               of unmatched service.       your utmost cooperation for which we
Since its inception TCS has provided       are very grateful. Thank you once again
innovative solutions to all customers,     for supporting us, and working in
and set new standards for its              collaboration with us. Happy 25th
competitors. TCS has greatly               anniversary!                               We are delighted to congratulate TCS
contributed to our success by providing    Mohammad Tariq                             on its Silver Jubilee, and for ensuring
swift, safe and timely delivery of goods   Head of Remittances & Clearing,            their best efforts in the express logistics
and documents. A reliable courier          THE ROYAL BANK OF SCOTLAND                 business. We congratulate the TCS
service such as yours has helped us                                                   team for bringing us the ultimate in
meet strict deadlines, and build our                                                  service!
professional image by keeping                                         On this         M. Asad Zaman
promises with all our stakeholders. We                                auspicious      Head of Procurement Department,
wish TCS all the success in the future.                             occasion of the   Admin Services Division,
Lt. Col. (R) Shaukat Mahmood               TCS Silver Jubilee I would like to         UNITED BANK LIMITED
General Manager                            express my gratitude for the services
Industrial Relations & Administration,     that we have received over the years.      It is a great pleasure to write this note
PAK ELEKTRON LIMITED                       We wish TCS to progress further and        at the Sliver Jubilee celebrations of
                                           continue to play its role in the           TCS. Banking today is all about service
                  We would like to         development of the corporate sector.       delivery, and to keep pace with the
                    congratulate TCS       Khawer Saeed                               growing internal and external
                     on completing 25      Country Logistics Leader,                  competition we at UBL greatly rely on
                     years. It has been    DUPONT PAKISTAN                            the state-of-the-art logistics services
                     a good                                                           provided by the TCS Network. UBL
relationship, and TCS has provided us                                                 has been associated with TCS for
complete logistics solutions over the                                                 many years, but the bulk mailing and
past many years. TCS has arranged                                                     delivery tracking requirements
nationwide deliveries of our important     Our philosophy is based upon building      associated with Consumer Business
shipments.                                 strong and long lasting relationships      dynamics made TCS our ultimate
Azmat Ullah Khan                           with our customers and alliance            choice for our overall Consumer
Director Administration & Sales,           partners such as TCS. In an                Business delivery requirements. We
LAHORE UNIVERSITY OF                       environment where deadlines are tight      are strongly impressed by the reliability
MANAGEMENT SCIENCES (LUMS)                 our consistent performance has been        of their Network, and on this auspicious
                                           valued by our clients, and it is for the   occasion of their 25th anniversary I
                                           same reasons that we value our             wish TCS the very best for a successful
               We are pleased to learn     association with TCS. Congratulations      future, and look forward to a lasting
                that TCS has               on your 25th anniversary!                  business relationship.
                 completed 25 years        Waqar Agha                                 Muhammad Arshad
                 of jubilant               Country Manager,                           Divisional Head, Consumer
                performance, and           GEMNET                                     Operations,
               acknowledge the                                                        UNITED BANK LIMITED

             TCS Customer Newsletter

                    On behalf of the       Corporate Secretary,                       TCS has completed 25 years of
                    management I           STATE BANK OF PAKISTAN                     providing perfect express mailing
                    convey my                                                         solutions. We congratulate the team
                    profound                                   We congratulate TCS    at TCS for bringing timely services to
                    congratulations on                         on the auspicious      all its customers. We hope that TCS
                    the occasion of the                        occasion of their      will prove more energetic, accurate
                  TCS Silver Jubilee                           Silver Jubilee. TCS    and responsible as it heads towards
celebrations. We are grateful for your                         has been the           its Golden Jubilee.
dedicated and timely services, and                             hallmark of quality    Muhammad Nasir Memon
your commitment and affiliation with                          and customer            Deputy General Manager, Bank
the noble cause of the hospital. We        satisfaction, setting new benchmarks       Properties Management,
would like to express our gratitude for    for the logistics industry. We hope that   HABIB BANK LIMITED
the quality of courier service your        TCS will continue to innovate and
Company has provided to us for over        provide even better services, and                              We have been
a decade.                                  exceed customer expectations.                                  rebranded as one
Nauman Majeed                              Adnan Hamid Ali                                                of the top Middle
Manager Human Resources &                  Head of Administration & GSD,                                  Eastern Banks,
Administration,                            BANKISLAMI                                                     and after proper
SHAUKAT KHANUM MEMORIAL                                                                                   due diligence TCS
CANCER HOSPITAL & RESEARCH                                                                               was selected by
CENTER                                                                                Samba Financial Group as their
                                                                                      authorized courier company. Samba,
                                                                                      formerly known as Crescent
                                           We congratulate TCS on the occasion        Commercial Bank Limited, has found
                                           of their Silver Jubilee. TCS has been      the services rendered by TCS as
We congratulate you on the successful      a leading service provider in the          extraordinary. We congratulate TCS
completion of 25 years in the field of     financial sector, and is a hallmark of     on their 25th anniversary, and look
express logistics. We wish you many        quality and customer care, always          forward to a lasting association.
happy returns on your Silver Jubilee       setting new standards of service for       Muhammad Sabih Akber
celebrations. We are proud to have an      the express logistics industry. We hope    Vice President, Centralized Operations,
esteemed courier service like TCS          that TCS will continue to lead the         CRESBANK
working with us. We appreciate TCS         logistics industry with its competent
which is a team of professionals with      team members, and provide even
a high level of quality service and        better services to its customers.
customer relationship. They have           Agha Asadullah
exhibited their commitment and             Executive Vice President, Logistic
responsibility in handling our projects.   Support & Security Wing, Operations        Barclays takes this opportunity to
May Allah bring success, peace and         Group,                                     congratulate TCS for completing 25
prosperity to us all.                      NATIONAL BANK OF PAKISTAN                  successful years. We have been
Abdul Hafeez Butt                                                                     working with TCS since the
Group Head, Branch Banking                                                            commencement of our business, and
Operations, Central Office,                               We congratulate TCS         the services provided by TCS are
ALLIED BANK OF PAKISTAN                                     on achieving the          commendable. We look forward to
                                                              milestone of 25         working with TCS in the future and
                                                               years of               building a healthy relationship.
                     We understand                              maintaining the       Rafif Ghauri
                     that TCS is                                customers’ trust      Manager Administration,
                     celebrating its                            through their         BARCLAYS BANK PLC
                     Silver Jubilee. On    service standards. We at HBL strongly
                    this occasion we       believe in upholding corporate values,
                  wish to congratulate     and hope TCS will maintain their values
you, and thank you for rendering high      and further gain the trust of customers
quality of courier services to the State   in the future.
Bank of Pakistan. We hope that your        Abid Rafiq Ghazi                           We have been associated with TCS
Company will continue to maintain the      Deputy General Manager, General            for the last eight of its twenty-five years
high quality of service, and further       Administration,                            of existence, and wish them well on
expand its scope in the future.            HABIB BANK LIMITED                         their Silver Jubilee. Our business
Aftab Mustafa Khan                                                                    relationship with all representatives of

16 2009, Vol: 8 / Issue: 1
                                                                                                             TCS Customer Newsletter

TCS at all levels has been pleasant        given this Company so much success           our courier provider keeping in view
and mutually beneficial, and they have     in the courier industry.                     its unparalleled track record. We also
promptly responded to our impromptu        Irfan Amir                                   chose TCS to fulfill our logistics needs
calls. We wish TCS well in its journey     Manager Administration,                      as well as awarding it the contract for
ahead.                                     AMERICAN LIFE INSURANCE                      an outsourced warehouse. Many times
Lt. Col. (Retd) Zia Tahir Hussain          COMPANY                                      the exceptional personalized attention
Senior Manager Administration,                                                          and timely action by TCS staff has
UFONE                                                        It is indeed               saved the day for us, and we
                                                             heartening to note         appreciate the professional manner in
                     Our heartiest                           that TCS is                which TCS is run. We value your
                     congratulations to                      celebrating its Silver     cooperation, and do not hesitate in
                     the TCS                                 Jubilee in the field       considering us as business partners.
                     Management for                          of express logistics.      Our management wishes TCS all the
                     achieving 25 years                      We value the               best in its future endeavours.
                     of pioneering         services provided by you to our Bank,        Kashif H. Rajpoot
service excellence. We can proudly         and congratulate your Management             Manager OSS-North,
say that TCS is by far the best Courier    team on this occasion, and pray for          TELENOR
and Mail Management Solution               greater success of your Organization
Organization in the country. Every team    in the future.                                                Over the last few
member of TCS deserves the highest         Asad Ali Sajun                                                  years of our
accolades for the unprecedented,           Deputy General Manager & Head of                                 association the
round the clock dedication,                Administration/Procurement,                                      services rendered
commitment, hard work, and loyalty to      BANK AL HABIB                                                   by TCS are
its valued clients. Indeed, TCS is the                                                                    unblemished and
first choice for all Mail Solution in                                                                  meritorious. Keeping in
Pakistan. We wish TCS greater                                                           view the top secret nature of the
success in the years ahead.                                                             documents of this section TCS has
Ikram Nabi                                              We are delighted to learn       ensured the delivery of documents
Head of GSD, South,                                  that TCS has completed 25          under safe and secure conditions. We
MUSLIM COMMERCIAL BANK                        years in the field of express logistics   appreciate the services rendered by
                                           with great success. Our relationship         TCS.
Being a satisfied customer we              dates back to 1992, and we have no           Abid Hussain Satti
appreciate the efficient and reliable      hesitation in marking TCS as the             Assistant Controller Secrecy,
services provided to us by TCS. The        number one courier company for very          ALLAMA IQBAL OPEN UNIVERSITY
trustworthiness and timely facilitation    valid reasons as follows: TCS is the
of Team TCS during the last decade         only company that provides us with                               We have a great
has been laudable. Congratulations         transport facility for our cold chain                            working
on completing 25 years in the field of     sensitive medicinal products; TCS is                             relationship with
express logistics.                         the only company that provides real                              TCS built over a
Farrukh Nadeem                             time online access for consignment                               number of years of
Vice President GSD,                        status; TCS is the only company that                             close collaboration,
MUSLIM COMMERCIAL BANK                     settles claims at short notice whenever                          and we are
                                           at fault; TCS provides international                             delighted that they
                                           courier services that are comparable                             have completed 25
                             TCS has       with market leaders like DHL, TNT,           years of truly extraordinary service in
                             been          FEDEX, and others. Good luck in the          the crucial sector of express logistics
                             associated    future!                                      and contributed to our success, as
                             with us for   Mohammad Younis Wattoo                       indeed the success of a host of other
the last 10 years providing logistics      (Plant Manager)                              businesses throughout Pakistan.
services to our Head Office and 27         Bashir Ahmed Habib                           Congratulations, and may TCS grow
branches all over Pakistan. TCS has        (Materials Control Manager),                 from strength to strength.
always given timely service, with their    MEDIPHARM, Licencee of                       Hussain Adam
dedicated staff in Sales, Customer         SCHERING.                                    Manager Sales,
Service and Operations giving us                                                        INTERNATIONAL FOUNDATION &
special attention. On this special                                   We started         GARMENTS
occasion of its 25th anniversary I would                             operation in
like to commend the Chairman TCS,                                    late 2004, and
Mr. Khalid Awan, whose efforts have                                  chose TCS as

             TCS Customer Newsletter

          TCS VETERANS
    Employees who have spent 20+ years with the Company

                              Godfrey         he is one of five sisters and two                                   Syed
                              Joseph          brothers. Iqbal is married with two sons                            Naushad
                         joined DHL on        (Suffiyan and Samad) and daughter
                          October 17,         Misbah who is a budding artist and the
                                                                                                                  joined TCS as
                           1982 and           recipient of a TCS award in 2002.
                                                                                                                  a sales officer
                           then                                                                                  in year 1988,
                            transferred to    Iqbal has played cricket and hockey,
                                                                                                                 and was born in
                             TCS upon         likes to watch the National Geographic
                                                                                                                Sukkur on the
                             its inception,   channel, has no preferences in movies
                                                                                                                10th of March
                            a fact that       or actors, and his favourite food
                                                                                          1962. His            late father
       makes him a proud member of            comprises of yellow Lentil (Daal) eaten
                                                                                          worked for EXXON in Daharki, and he
the senior employees club! He was             with plain rice, potato cutlets and green
                                                                                          has two brothers and a sister. Naushad
born on the 18th of January, 1963 in          salad.
                                                                                          has been very active on the sports
Karachi, and is married with three sons                                                   field, and has played Squash and
and a daughter. Bruce Willis and                                    Mohammad              Table-tennis professionally, with an
Stephen Segal are his favourite movie                               Yousuf                interest in Hockey, Baseball,
stars, and he cites Mercury Rising, Die                             (Bhai) was            Badminton and Swimming.
Hard, Black, and Koi Mill Gaya                                      born on the 13th
(featuring Bruce Willis?) as his favourite                          of April 1958 in      Posted in Dubai for the last 10 years,
movies. Athletics, basketball, football,                            SUKKUR, and           Naushad is currently responsible for
and swimming have been part of                                      is one of four        the Wholesale business in the UAE.
Godfrey’s action in life. Godfrey’s                                  brothers and         Had he not joined TCS Naushad would
favourite food is Chinese fusion, a term                             five sisters.        liked to have been an actor. Naushad’s
that bears further explaining.                              Prior to joining TCS he       favourite food includes Chinese and
                                              was a hand crafted carpet designer,         vegetable dishes prepared by his wife.
If not TCS, which other career would          and cites TCS as his first and last job.    Amongst his favourite actors are
Godfrey have liked to pursue? “I would        He wove a carpet with the TCS mascot        Naseeruddin Shah, Amitabh Bachan,
have liked to utilize my skills by            Speedy and presented it to the              and Shan, with Khuda-Ke-Liya his
devoting my energies towards the uplift       Chairman TCS Mr. Khalid Awan in the         favourite movie.
of Special Children and contribute            midst of much praise.
towards providing a better quality of                                                                            Syed Imran
life for the mentally and physically          The TCS Management has selected                                    Ali Shah
challenged,” says he.                         Yousuf several times to officiate as                                 joined DHL on
                                              Area Manager Karachi, as well as                                    the 31st of July,
                              Mirza Iqbal     officiating Manager Network of                                      1982 and then
                              Baig joined     Pakistan. He is presently Manager                                  transferred to
                       TCS on the 6th         Airport Operation with TCS Express                                 TCS upon its
                       of August,             World Wide L.L.C in Dubai. Married                                inception. His
                        1985 as a             with five daughters and one son-in-                              father was in
                        banking               law, Yousuf favours seafood, cites                              Government
                         courier, and         Mohammad Ali as his favourite actor,        service, and he is one of three brothers
                         was born in          and the Dawn of Islam as his favourite      and two sisters. As his most
                         Karachi on           movie. He is partial to Cricket, and        memorable moment he cites the day
                   the 15th of                amongst his mentors at TCS he cites         in 1983 when the Chairman TCS Mr.
January, 1965. His father worked as           Qamar Zaidi, Moin Malik, Adil Badshah,      Khalid Awan rode with him on his
Assistant General Manager for May &           Naveed Awan, Azeem, Imran Aslam,            motorbike delivering and picking up
Baker pharmaceutical company, and             and Jamil Ahmed.                            consignments all day long.

18 2009, Vol: 8 / Issue: 1
                                                                                                                   TCS Customer Newsletter

“At that time I was a Courier Officer, and it became the most      “I felt very elevated and proud to be part of such a highly
important day of my professional life having the Chairman          regarded service provider,” says Mujahid, citing Arif Malik
spend the whole day with me on my motorbike,” says Imran.          and Tahir Amin as mentors who have motivated and groomed
Imran’s favourite food is Mutton Karahi. He enjoys action
thrillers and Arnold Schwarzenegger is his favourite movie                                      Zafar Nawaz Awan was
star. His romantic streak and penchant for tragedy is reflected                                   born in Dera Ismail Khan on the
in his choice of favourite movie, the Titanic. Imran was born                                     23rd of October 1958, and joined
on the 9th of June, 1961 in Rawalpindi, and enjoys playing                                        TCS on the 1st of March 1984. He
cricket.                                                                                         is one of eight siblings, and his late
                                                                                                father was in Government service.
                          Syed Mujahid Ali joined TCS                                           His most memorable moment was
                        on the 1st of December, 1984. His                                      the road accident that he was
                        father was in the Government                                          involved in on the 23rd of September
                         service, and he has one other                                        1991 on Motorway 1 at Kundian.
                         sibling, a sister. Born on the 11th       Zafar not just survived the crash, but in a traumatized state
                          of January, 1960, Mujahid has            went on to complete his deliveries, an act for which he
                          a penchant for Chinese Food              received an appreciation letter from TCS (#PERS 15/6) for
                           and white meat. He likes                a job well done, a document that he treasures. Zafar is fond
                           watching old classic movies,            of cricket, cites fish as his favourite food, and likes watching
             and his favourite movie stars include Daleep          movies that feature Amitab Bachan.
Kumar, Shahrukh Khan, Rekha, and Shlpa Shetty. Mujahid
has played Badminton and Hockey.

                                                          His success as an
                                                          administrator is possibly due in part to the
                                                          patience of an artist, as also the artist’s attention to
                                                          detail. “I do not want to bind myself to a specific philosophy
                                                          or theme,” he says.

                                                          MAK has displayed in Islamabad’s Jharoka Art Gallery in Islamabad
                                                          alongside some formidable names like Hajra Mansur, Mansur Aye,
                                                          and Mugees Riaz who teamed up with 30 others in a group exhibition
                                                          of contemporary artists of Pakistan. On the 11th of July, 2008 two of
                                                          his paintings were put up on permanent display in the University of
                                                          Zurich’s Department of Geography in Switzerland. For the last two
                                                          years he has been working on the personality development of less
                                                          privileged children through art in Karachi’s Landhi Industrial Area.

                                                          Soon after passing out from Karachi University MAK joined TCS
                                                          (Private) Limited as Admin Officer on March 19, 1997. On June 1st,
                                                          1999 he was promoted to Assistant Manager Administration, and then
                                                          Manager Administration from July 1st, 2003. “I whole-heartedly enjoy
                                                          working in our country’s leading international courier company, and
                                                          looking after the administration of more than 350 offices across the
                                                          Network. This has broadened my understanding and knowledge in
                                                          practical terms”, says MAK.

                                                          Reading, traveling, gardening, hiking, running and fishing comprise
 MAK with appreciative guests at his exhibition           MAK’s other interests.

Muhammad Arshad Khan, popularly known as MAK,             The World Art Foundation in California (USA) has invited MAK to take
is the Manager Administration at TCS and a gifted         part in its grand exhibition in June this year, and sponsored his gallery
artist alongside. MAK is inspired by nature and the       fee of $500. Ron Barsano, MAK's Internet friend since 2001, has
people around him which is why he prefers to keep         offered to host him at his residence during his visit.
his paintings close to reality.

             TCS Customer Newsletter

                                                              Salman comes with a       same line of work world wide as
                                                             multidisciplinary          Siemens. He started his career in 1999
                                                            education in Engineering    as an Electrical Engineer in the Textiles
                                                           with a Masters in Business   Industry which he says was an
                                                         Administration and over 7      experience that he will never forget.
                                                       years of diverse work
                                              experience. He joined TCS on the 1st      Salman was born on the 18th June
                                              of February 2006 in Sales Planning,       1977 in Riyadh (Saudi Arabia) where
                                              and after 6 months was transferred to     his father worked as a banker. He did
                                              Mail Management Solutions (MMS) as        his Bachelors in Electrical Engineering
                                              Sales and Marketing Manager               from the NED University in Karachi,
                                              responsible for designing and             and obtained a MBA in Marketing from
                                              executing the integrated marketing        College of Business and Management
                                              campaign among corporate customers.       (Karachi). He is one of four brothers
                                              “My biggest challenge was the             and two sisters, and cites cricket,
                                              installation of a Print Shop and I was    movies, food, traveling, exploring new
                                              also a part of the team responsible for   places and meeting new people as his
                                              procuring the equipment,” says            interests outside of work.
                                              Salman, who is now designated as
                                              Strategic Business Head for MMS.          George Clooney is Salman’s favourite
                                                                                        movie star and The City of Angels his
                                              Before TCS Salman was in Philips          favourite movie.
                                              working as Marketing Manager

Rao Salman Akhter
                                              Consumer Channel. Prior to Philips        Ladies and gentlemen, Rao Salman
                                              Salman spent one year at ABB- Asea        Akhter at your service!
                                              Brown Boweri as Project Manager, a
Strategic Business Head - MMS
                                              Switzerland based multinational in the


   D A
Imran is the money-man at TCS,                His mathematical inclinations are
                                                                                             Imran Younus
                                                                                             Vice President, Finance

tasked with keeping an eye on cash-           inherited, it appears, since Imran’s
flows and related matters. He was born        father is a Fellow Member of The
in Karachi on May 8th, 1969, and is           Chartered Institute of Management
married with two sons Muhammad                Accountants (CIMA), UK, and presently
Saad who is 11 years old and                  working as a consultant in a
Muhammad Zaid who is 7.                       pharmaceutical company.

Imran did his M.Com from Karachi              Between April 1995 and June 1996 he
University, and is a Fellow Member of         served with TCS as its Chief
The Institute of Chartered Accountants        Accountant. During the period July
of Pakistan, a Fellow Member of The           1996 to December 2004 he served as
Institute of Cost and Management              Deputy Head Internal Audit with ABV
Accountants of Pakistan, an Associate         Rock Group KB, a Swedish
Member of The Institute of Chartered          Construction Company based in Saudi
Secretaries of Pakistan, a Certified          Arabia.                                   colleagues and sub-ordinates. Imran’s
Internal Auditor from Institute of Internal                                             extra-curricular interests extend to
Auditors, USA, a Certified Information        Imran’s work philosophy is centered       playing cricket, reading books, surfing
System Auditor from the Institute of          in planning his assignments accurately,   the Internet, debating, and assisting
Systems Audit and Control Association         and executing them with utmost            his children in their studies.
USA, and a Certified Fraud Examiner           professionalism meeting all
from the Association of Certified Fraud       deliverables. He believes in team-work    Ladies and gentlemen, Imran Younus
Examiners USA.                                and group effort, with confidence in      at your service!

20 2009, Vol: 8 / Issue: 1
                                                                                                                               TCS Customer Newsletter

                                                                                         HPJ BAC
Summer Vacations Well Spent!                                                            Concieve
                                                                               British Co
                                                                                                  y Jamil Ja
                                                                                              uncil in Ka
                                                                                                                  njua durin
                                                                                                                               g his stint
                                                                              speaking,                      rachi man                       with the
In keeping with a fine tradition TCS and the School of Leadership                             debating                      y moons a
                                                                              route to e                   and decla                     go, public
(SoL) successfully undertook the oratorical saga of Hyde Park                                mpowerin                     ming were
                                                                             enhancing                    g yo u n g P                  se e n a s a
Juniors (HPJ) once again this year. The orientation took place                                their powe                 akistani a
                                                                             associate                       rs of exp                dults thro
at a five star setting in Karachi with over 175 students and their                          d self-este                    ression, a               ugh
                                                                            wa s b a se                   em and co                     nd the
parents and guardians in attendance.                                                       d o n a se                     nfidence.
                                                                            competitio                  ries of tra                    The proce
                                                                                           ns during                  ining work                     ss
                                                                            was on gir                   the summ                   sh o p s a n d
The highlight of the evening was the interactive session on                                ls and boy                   er break,
                                                                           years. Ne                      s in the ag                and the fo
parenting by Kamran Rizvi, Director School of Leadership.                                edless to                       e bracket                 cus
                                                                           success,                    say that th                    of 14 to 1
Participants of the program engaged in learning the art of                              and produ                      e program                    7
                                                                          who went                     ced, amon                     was a gra
debating and declaiming, and underwent a rigorous regime                                on to beco                     gst others                  nd
                                                                          and is now                   ming a HP                    , Sidra Iqb
of workshops designed to help them overcoming their fear                                   a celebrity                J trainer o                  al,
                                                                                                          television               f great rep
of public speaking.                                                                                                      talk-show               ute
                                                                         When Jam                                                     host.
                                                                                        il Janjua re
Speaking on the occasion Rizwan Hafeez, TCS Vice President               natural th                     joined TC
                                                                                     a t h e sh o                      S as its C
                                                                        the Comp                    uld put HP                      EO it was
Business Development & Regional Drector North, went down                             any's CSR                      J as an in
                                                                        as a pers                    activity. W                tegral part
memory lane, reminding the gathering of young boys and                              o n a l p a ss                   hat possib                 of
                                                                       profession                  ion made                      ly develop
girls that TCS had started the Hyde Park Juniors program                             al level. T                  eminent s                    ed
                                                                      took Kara                     he newly                   e n se a t a
in 2003, as part of its 20 years celebrations, in realization                      chi's scho                      christened
                                                                      corporate                   ol system                      TCS HPJ
of its responsibility towards society and people                                    colleague                     by storm,
                                                                     as co-spo                    s joined in                  and the T
empowerment.                                                                      nsors. Th                        with great                CS
                                                                     was the hu                  e Ro ya l R                     ethusiasm
                                                                                   b of comp                   odale Clu
                                                                     were cond                   etitive activ               b at Seav
“This year’s program is even closer to our hearts as it                           ucted at th                    ity, while th            iew
                                                                    Zubyr Soo                    e School o                    e worksho
coincides with our 25 years celebrations,” said Rizwan.                           mro grace                     f Leadersh                   ps
                                                                    at the Fin                   d as chief                   ip. Citiban
“We have a business tagline which says, “Helping you                            a n ce a n d                    guest the                   k's
                                                                                               Trade Ce                       grand fina
Succeed in So Many Ways” and this is also one of our                                                         nter.                          le
ways of demonstrating this tagline, i.e., Helping You              Meanwhile
                                                                                 back at the
boys and girls to Succeed in life. I recollect another one,        promised                      ranch the
                                                                               the kids th                     TCS Stud
                                                                  college ap                  at the TCS                     ents Expre
which is “We Share Your Passion”. By your presence                             plications                     Speedy w                    ss
                                                                 other part                   to the UK                     ould get th
here we understand that you have the Passion and                               of the worl                 , USA, Au                     eir
                                                                                               d at amaz                  stralia, or
the desire to do something in life.” Rizwan thanked                                                          ingly afford              any
Kamran Rizvi, Shireen Naqvi, Talha and the entire                                                                            able rates
School of Leadership team for being with TCS every
year and making HPJ a grand success.

             TCS Customer Newsletter

                                       Celebrating Pakistani Youth
                                                         SIDRA IQBAL
                                        Warrior Princess in the Broadcasting Business

Sidra is quick-witted, focused, and          FBR), Mr. Shamim Ahmed Shamsi                 comprising 4 youths and 4 adults, and
determined to make her mark in an            (President KCCI), Mr. Aqeel Karim             built around the important questions
open field often defined as cutthroat.       Dhedhi (AKD Group), Mr. Arif Habib            that the youth of today is asking itself.
Gifted with formidable public speaking       (Arif Habib Securities), Mr. Rafiq            Aired once a week on Wednesdays,
skills that she honed with the British       Rangoonwala (Cupola Group), and               KIVA is into its third season.
Council and TCS public speaking              Ms. Zainab Ansari (Xenith PR) to name
programs, the Hyde Park Juniors,             just a few.                                   Sidra Iqbal works as Vice President
initiated by Jamil Janjua during his stint                                                 for Public Relations at Ogilvy & Mather
at both places, Sidra has represented        The issues that Sidra has on the front        Pakistan in Karachi, and is part of that
Pakistan overseas on several                 burner include in-depth analysis of the       elite group of young Pakistani
prestigious occasions, and delivered         major economy sectors of Textile,             executives competent to make a mark
an emphatic message rectifying               Banking, Insurance, IT, Export                on the world stage. “Advertising is not
misperceptions of her country and            Processing Zones, Healthcare, and             a 9-to-5 job,” says Sidra, who often
people.                                      Cement, and reads between the lines           puts in 15 hours work days. Burnout
                                             of the SBP annual report.                     is an occupational hazard, and Sidra
Sidra’s involvement with television as                                                     is planning a six weeks sabbatical in
a professional pursuit is natural given      Since April of this year Sidra has been       England, attending workshops on
her very articulate and extrovert nature,    hosting ‘Baaton Baaton Mein’ on ARY           Public Relations and Media practices.
and the fact that she had an early           Digital every Wednesday night,                Good luck Sidra!
induction given her father’s presence        featuring interviews with living legends,
as a respected producer at Pakistan          and notching up
Television (PTV).                            21 episodes. On
                                             TV1 Sidra
After spending time hosting shows with       anchors ‘KIVA –
private channels, she seems to have          The Circle of
found her niche with PTV hosting             Wisdom’. KIVA is
‘Corporate Coffee’. The show aims at         a South American
discussing and informing viewers about       term
the latest happenings on the corporate       synonymous with
scene in Pakistan and abroad. The            our own
participants are drawn from both the         Punchayat, and
public and the private sector, and have      comprises 40
included Dr. Ishrat Hussian (Former          minutes of
Governor State Bank), Mr. Tariq Ikram        discussion
(Chairman, TDAP), Barrister Shahida          between two                      Sidra Iqbal - grilling her guests with a smile
Jamil, Mr. Abdullah Yusuf (Chairman,         panels

Salman Azam of the TCS Call Center was privileged to attend
as TCS Brand Ambassador the Young Leaders Conference
organized by the School of Leadership (SoL) in Lahore.
22 2009, Vol: 8 / Issue: 1
                                                                   TCS Customer Newsletter

                                  Training Portfolio
Adding value to the spirit of enterprise
Mohammad Arif is leading a fine team at OCTARA as its
Business Head, and what started as a CSR initiative on
the 20th anniversary of TCS has developed into a full
fledged business concern as TCS celebrates its Silver
Jubilee, focused on developing the human resource in
Pakistan’s corporate landscape. In the current air of crisis
generated by the global recession, OCTARA’s mandate
has taken on a fresh urgency as businesses look to
weathering the storm through an improved caliber of their
human resource that can think out-of-the-box, and is capable
of lateral movement, innovation and intrapreneurship.

Perhaps the most memorable OCTARA event was the jam
packed session with Dr. Prof. Edward de Bono, the father
of lateral thinking. Another memorable session was with
Prof. Kenneth P. Morse, the Senior Lecturer of the MIT
Sloan School of Management, and a great champion of
intrapreneurs whom he defines as creative and innovative
employees of long established companies who recognize
that unless they can develop entrepreneurial behaviors
and activities, they may become redundant in an increasingly
innovative and competitive world economic environment.
OCTARA and its impressive line-up of Marketing and
Management Gurus have a very central role to play in
bringing about this critical transformation within the Pakistani
mindset in the workplace.

                                 People @ your service!
    NORTH                               CENTRAL                                   SOUTH

Rizwan Hafeez                         Salman Akram                           Jamil Ahmed
VP-Business Development &             VP-Sales / Marketing &                 VP-Operations / BPR &
Regional Director North               Regional Director Central              Regional Director South
Near KRL Officers Colony,             1 PECO Road, opposite Ittefaq          Iqbal Avenue, Jinnah International
Khanna Bridge, Service Road,          Foundry, Kot Lakhpat, Lahore.          Airport, Karachi.
Islamabad.                            Tel: 042-5943274                       Tel: 021-9242829
Tel: 051-4471098                   

                                                                                                                           Those who live unselfishly are those who
                                                                                                                             have a life that's most worth living.
Rizwan Ali Kapoor                     Mohsin Ansari                          Syed Shauket Abbas                                            Chinese Proverb
Regional Director Operations North    Regional Director Operations Central   Regional Director Sales South
Near KRL Officers Colony,             1 PECO Road, opposite Ittefaq          Iqbal Avenue,
Khanna Bridge, Service Road,          Foundry, Kot Lakhpat, Lahore.          Jinnah International Airport, Karachi.
Islamabad.                            Tel: 042-5943270                       Tel: 021-9242861
Tel: 051-4471082                       

                                                                                                                                            TCS Worldwide
                                                                                                                                                                Dubai - UAE
                                                                                                                                               TCS Express Worldwide LLC
                                                                             Sibtain Raza                                   #5, Abdullah Rashid Muhammad Saif Building,
Muhammad Javaid                       Ali Asghar Kiyani
Area Business Head, Peshawar          Area Business Head, Faisalabad         Area Business Head, Hyderabad            Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAE
54 The Mall, near PTV Station Mall    446-D, Peoples Colony # 1,             Bungalow # 14/A, Unit # 3,                       Tel: +(971) 4 285 8556, Fax: +(971) 4 285 8560
Road, Peshawar Cantt.                 Faisalabad.                            Main Auto Bhan Road, Latifabad,
Tel: 091-9213975                      Tel: 041-8545290                       Hyderabad.                                                                                      Tel: 022-381334
                                                                                                                                                           Abu Dhabi - UAE
                                                                                                                                               TCS Express Worldwide LLC
                                                                                                                                         Fardous Building, Al Salam Street
                                                                                                                                           P.O. Box 54525, Abu Dhabi, UAE
                                                                                                                              Tel: +(971) 2 677 8600, Fax: +(971) 2 6779800

                                                                                                                                                             Sharjah - UAE
                                                                                                                                              TCS Express Worldwide LLC
                                                                             Zahid Ahmed
                                                                                                                              Al Arooba Shop # 24 & 25, Al Arooba Street,
Jalil Ahmed Khan                      Muhammad Kausar
Area Business Head, Gujranwala        Area Business Head, Multan             Area Business Head, Sukkur                  Behind al Ansari Exchange, Rolla Square, Sharjah
365-A, Model Town near main market,   958/B, Tareen Road, Multan.            Bungalow # 47, TCS House, Muslim                Tel: +(971) 6 563 0563, Fax: +(971) 6 563 0562
Gujranwala.                           Tel: 041-8545290                       Cooperative Society, Military Road,
Tel: 055-3842196                                 Opposite Red Carpet Hotel, Sukkur.                                                                                              Tel: 071-5632837
                                                                                                                                                                London - UK
Our Purpose                                                                                                                            TCS Express Worldwide (UK) Limited
    • Excellence                                                                                                                           1000 Great West Road, Brentford,
                                                                                                                                           Middlesex TW8-9HH, London, UK
                                                                                                                            Tel: +(44) 208 263 5715, Fax: +(44) 208 263 5716
Our Core Values                                                                                                                            
    • Exemplary Conduct
    • Quality                                                                                                                                             Karachi - Pakistan
    • Ethics                                                                                                                                           TCS (Private) Limited
    • Justice                                                                                                                             101-104, Civil Aviation Club Road,
                                                                             Ibrar Ahmed
                                                                                                                      Near Hajj Terminal Karachi Airport, Karachi-Pakistan.
    • Profitability through efficiency                                       Area Business Head, Quetta
                                                                             Plot # 3, Shahbaz Town, Phase IV,             Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2830
                                                                             Samungli Road, Quetta.
                                                                             Tel: 081-2821427                                                    
                               Khalid N. Awan                      

Description: TCS Customer Newsletter