24/7 Technical Support Services – How Your Small Firm Can Provide Them (Slides)

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    24/7 Technical
  Support Services –
 How Your Small Firm
  Can Provide Them
  Courtesy of the
  Small Business Computer Consulting Blog
  http://blog.sphomerun.com
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  If You Have Clients
  Operating 24/7
  Who Would Be
  Willing to Pay Well
  For the Service,
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  It May Be Worth
  Investigating
  One of the
  Following Three
  Ways to Provide it:
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  1. Use a Simple
     Answering
     Service
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  If You’re Confident
  That Your
  Client Systems
  are Stable,
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  You Can Outsource
  the First-line,
  Out-of-hours
  Work With Minimal
  Disturbance
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  2. Using a Network
     Operations
     Center (NOC)
     Service
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  These Companies
  Deal With First-
  and Second-line
  Support Issues
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  As Well as
  Routine Tasks and
  Can Act as a First
  Point of Contact
  For Your Clients—
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  Sometimes At
  a Rate Affordable
  Enough to Allow
  You to Profit
  From the Service
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  3. Outsource to
     Freelancers
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  Many of These
  Freelancers
  are Highly-trained
  IT Professionals
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  Charging
  Incredibly Low
  Hourly Rates Due
  to Their Location
  in the World
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  By Partnering With
  One or More
  of These
  Freelancers,
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  You Can Offer
  an Out-of-hours
  Service
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  Do You Offer 24/7
  Technical Support
  Services?
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  Have You
  Considered it?
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  Share Your Views
  in the Comment
  Box Below
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