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trainer resume example


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									Job Candidate Jobseeker
420 S Courtney Ave. • Fullerton, CA 92833 • (555) 555-5555 • jobseeker@141.com A highly talented and accomplished personnel training and development specialist • Several years of training and development experience. • Able to develop and establish training procedures. • Strong background in customer service and care. • Domestic and international training experience. • Adept at planning/leading training programs. • Familiar with preparing training manuals. • Outstanding project management abilities. • Excellent presentation/communication skills.

PROFESSIONAL EXPERIENCE GTC Telecom, Costa Mesa, CA 2001 – 2007 Project and Training Specialist (2003 – 2007)  Planned, carried out, and directed training activities and programs for international telecommunications company. Managed special projects for Customer Service and other areas.  Developed and implemented employee training for India-based start up subsidiary.  Formulated and established processes and procedures, authored training guide, and conducted training sessions on report maintenance and call monitoring.  Created operations manual for Customer Care Center, developed call center statistical, historical, and trend reports. Introduced quality assurance program and reporting of agent statistics.  Led testing of new customer account management system. Authored system instruction manual.  Actively involved in development and implementation of IMF campaign. Organized call list, tracked calls by type, and ensured all customer and call information updated.  Conducted testing of new Customer Maintenance Database. Prepared training materials
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