Job Candidate Jobseeker
5800 Torington Drive, Unit D • Springfield, VA 22152 • (555) 555-5555 • jobseeker@cox.net A highly talented and accomplished IT Management professional with extensive skills and experience in directing Technical Support, Operations, Network Services, and Customer Service programs SUMMARY Proven ability to lead and direct highly successful Information Technology departments. Adept at developing and implementing policies and procedures. Highly familiar with review, selection, and purchase of hardware and software systems. Able to formulate and implement improvements to reduce costs and improve efficiency. Strong service and support background. Ability to bridge the gap between technical and non-technical personnel. Knowledgeable in all financial and resource management aspects of department supervision. Excellent presentation and communication skills. Multiple Certifications. TECHNICAL SKILLS Operating Systems: Networking: Hardware: Software/Tools:
Windows 98 – XP, Novell Netware, UNIX, Linux LAN/WAN, TCP/IP, Ethernet (10/100/1000), T1, IPX/SPX, DNS, ISDN, DSL, NetBEUI, MS Exchange Server PC / Server assembly and repair, network architecture, switches, hubs, routers, firewalls, peripherals, Nortel Meridian PBX MS Office, Access, Project, Visio, Norton Ghost, Symantec Suite, Illustrator, Acrobat, Photoshop, Lotus Notes, Heat, Remedy, Oracle
PROFESSIONAL BACKGROUND Raytheon Company, Falls Church, VA 1999 – 2007 Manager, Computer Systems Analysis Oversee all computer, telecommunications, and PBX systems for major defense and aerospace systems supplier. Supervise team of help desk and desktop services personnel, responsible for supporting 2,500 onsite users, as well as over 1,000 users across five additional locations. Review, select, and approve purchase of all computer and network hardware, software, and operating systems. Work with business units to determine needs and identify appropriate solutions. Evaluated legacy purchasing process and developed improvements that resulted in more than $280,000 in cost savings. Manage $2.9 million technology, resources, and spending budget. Monitor budget to ensure spending and project costs remain within defined parameters. Achieved over $108,000 in cost savings through enterprise-wide implementation of MS SMS 2.0. Hire, train, and supervise technical support personnel. Serve as final escalation point for all technical issues. Provide technical support for special projects. Direct network administration. Reduced personnel costs 75% by re-engineering job functions and responsibilities, and implementing improvements to helpdesk operations practices. Plan / conduct major hardware, network, software, and operating system upgrades and migrations. Managed and / or carried out construction of all enterprise servers. Led migration from Windows NT to Windows 2000, for over 3,000 workstations. Established standardized configuration management process for all PC im