Data Collection Guidance Rankings E-mail (Electronic Communication) Instructional Support Administrative Applications Funding Security Network Infrastructure Governance Model Infrastructure Consulting/Help Desks/Customer Relationship Management Staffing Web Services (Web Content Management) Computer Labs Campus-wide Document Management Infrastructure Workstations Business Continuity Provisioning Equipment Purchase, Maintenance and Repair Servers Software Licensing IT Project Management Identity Management Calendar Management Telephones Printing Services Open Source
frequently cited
labor intensive
expenditure
duplication
Administrative Applications
No comprehensive plan for future of all administrative systems [student, alumni and business (financial) ] Improve functionality and supportability by replacing legacy applications/
Provide all funds transaction processing capabilities Online alumni community support New database tracking and data mining capabilities Grant administration, OASIS, is fraught with problems
Antiquated administrative legacy systems 1. Leveraging SUNY’s investment in administrative systems 2. Supportability 3. Functionality Delivering services to a variety of emerging devices & technologies (e.g., WIFI, PDA’s, cell phones, IPVideo) Departmental applications and information systems Applications development in departments Inconsistent application development tools, infrastructure and training Database administration support Duplicated applications systems (hardware, software & support) Database servers Applications Development Obsolete Library System Infrastructure for distributed application development
Business Continuity Provisioning
Lack of comprehensive business continuity plan Lack of geographically distributed facilities Server and workstation data backup Lack of appropriate power, cooling and security for server rooms Integrated system monitoring and management functions
Calendar Management
Lack of campus-wide calendaring system
Campus-wide document management infrastructure
Improve configuration management to reduce staff cost and hasten security changes
Computer Labs
Quantity of public site workstations Duplication of support for student computing labs Duplicated student Lab support
Consulting/help desks/customer relationship management/ITSupport
Fragmented IT service support model Service providers are geographically separated from the customers Repair service pricing models discourage equipment replacement Demand for extended service hours Support for mobile workers
E-mail and Electronic Communication
Multiple e-mail services Inadequate SPAM controls Mobile e-mail device (Blackberry, Trio) proliferation Instant Messaging infrastructure
Equipment Purchase, Maintenance and Repair Funding
Cost and funding for IT support staffing Leasing of computing equipment Elastic software and maintenance costs in the face of a fixed budget reduce services
Technology infrastructure maintenance lacking due to cutbacks in funding Lack of necessary funds to respond to external regulation and compliance requirements
Governance Model
Campus processes (governance, purchasing, HR, budget) lags technology innovation process Coordination between central and distributed IT Enterprise vs. departmental applications responsibility definition IT policies - definition, adoption, enforcement
Lack of a comprehensive institutional IT governance and planning process Processes by which technology resources are deployed are not clearly tied to larger educational objectives No comprehensive plan to increase efficiency & value from current IT investment to respond to academic & service priorities Central and distributed IT staff roles and responsibilities
Organizational structure as a means to improve services Standards
Identity Management
Reduced sign-on Persistent IT identities/accounts for students, new students, faculty, alumni IT transaction signature infrastructure for identifying people Duplicated Identity Management systems
Infrastructure
Duplicated Domain Name server support
Lack of IT infrastructure to handle greatly-increased demand for services by international applicants and students
Instructional Support
Insufficient IT classrooms
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IT Strategic Transformation Issues Ranking
difficulty
Issues from Service Mapping Comments, S.W.O.T. and Other Sources
Rank
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UB Goals
scope
risk
Duplicated AV support on campus
Technology for learning and to develop educational programs e.g., distance learning -continuing ed & telemedicine. Insufficient cutting edge use of application of information and other technologies for learning
Integrated videoconferencing DL, Media, ETC services to support faculty instruction Duplicated classroom support Course Management System Digital copyright clearance infrastructure and digital media in suport of instruction
IT Project Management Lack of consistency in Project Management methods, and shortage of trained Project Managers Network Infrastructure
Network infrastructure upgrades Network redundancy Duplicated network infrastructure support Regional network infrastructure initiatives Connectivity for off-campus constituents Dial-in services
Open source Printing services
Laser printers cost and support IT print management system Duplication of printing services
Security
Incident response process campus-wide Security education, detection, monitoring and remediation New legal requirements governing IT infrastructures, applications and services Increasing security threats to data, systems and facilities and other security liability risks (e.g., SSN, FERPA) New security requirements impact funding of other activities Duplicated configuration/patch management infrastructures
Servers
Lack inventory of servers Server consolidation for economies, redundancy and efficiency Dependence on antiquated equipment Duplicated file and print servers
Software Licensing
Comprehensive campus-wide software licensing programs for Instruction and Administrative uses Duplicated Software licensing
Staffing
Appropriate staffing for: 1. providing end-user support 2. supporting a workstation for every faculty and staff member in your area 3. maintaining and supporting existing office workstations 4. maintaining and supporting existing faculty and staff off-campus workstations including in residences 5. maintaining and supporting existing servers 6. security planning, processes and implementation 7. providing adequate staffing backup for illness, vacation and other leaves 8. providing 24/7/365 services and support Risk of key staff loss and dissatisfaction from salary and workload pressures IT professional development and training
Telephones
Telephone system replacement strategy based on a uniform infrastructure Cellular coverage on the campuses Duplicated telephone system support
Web Services
Web services adequacy Web servers UB web environment (central infrastructure) Campus-wide web content management infrastructure Web Portals
Workstations
Workstation inventory Operating system diversity Managed vs. unmanaged environment Antiquated workstations Off-campus location support [ homes, affiliated offices, etc] Workstation repair Resnet machine support SNAP program equipment
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IT Strategic Transformation Issues Ranking
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