Director Information Technology Vendor Management in Philadelphia PA Resume William Shea

							                                  William J. Shea, Jr.
                                      Garnet Valley, PA 19061
                                            610-639-3120
                                      billshea58@verizon.net

SUMMARY

Accomplished IT leader with a solid portfolio of success in managing projects, budgets, teams
and technology in health care and insurance industries. Skilled in change management, team
building, vendor management, relationship management and strategic planning. Experience in
telecommunications, infrastructure, operations, sales and consulting within the IT industry. Key
strengths include customer focus, collaboration, and communication.

EDUCATION

St. Joseph's University, Philadelphia, PA
Bachelors of Science in Business Management                     1986

University of Pennsylvania, Philadelphia, PA
Masters of Science in Organizational Dynamics                   2001

St. Joseph's University, Philadelphia, PA
Executive MBA                                                   2002

Six Sigma Green Belt                                            2008

EXPERIENCE

MEDecision, Inc. - Wayne, Pennsylvania                          2/2007 - 2/1/2013
Senior Manager IT

Leading provider of software, services and clinical data to healthcare payer organizations.
      Responsible for project management for Infrastructure’s involvement in all projects.
      Responsible for resource management within Infrastructure.
      Responsible for vendor management.
      Managed ASP Application Administrators responsible for hardware design, lay-out,
      application installation, maintenance, patching and upgrades.
      Consistently achieving or beating SLA uptime requirements (99%) through effectively
      managing the team.
      Successfully lead the Disaster Recovery planning and testing exercises for our hosted
      customer base.
      Developed strategic telecommunications direction through vendor selection/elimination.
      As vendor manager, identified multiple areas of cost reduction and operational
      efficiencies through contract, product and service review with our IT vendor community
      resulting in over $700K in savings.
      Successfully managed Call Center legacy migration project, reducing from multiple
      platforms to one and eliminating multiple maintenance contracts while upgrading
      technology platform and saving over $50K.
Princeton Information - Trevose, Pennsylvania                                2004 - 2007
Senior Account Manager

   IT staffing firm primarily focused on Fortune 500 clients.
        Successfully opened 12 new accounts.
        Generated over 500 open job requirements.
        Marketing efforts lead to 4 successful RFP (project level) initiatives.
        Successfully met 2005, 2006 and 2007 placement goals.

CIGNA / INTRACORP                                                            1989 – 2004

CIGNA / INTRACORP - Philadelphia, Pennsylvania             (2003 – 2004)
Business Information Officer
      Performed as relationship manger for two lines of business (Disability Management and
      Healthcare) to SBU owners managing IT staffing resources dedicated to these units.
      Restructured $10MM IT budget to offset a funding loss and brought projects in scope to
      support the revenue plan of the business while growing earnings.
      Enforced existing prioritization process to include measurable value statement which
      reduced IT workload by 10%.
      Established stronger relationship with Disability Management and Healthcare LOB
      through accountability, meetings, progress reports, and stronger organizational alignment.
      Eliminated micro management culture through significant meeting reductions and
      realignment of my direct reports.

CIGNA Health Services - Philadelphia, Pennsylvania            (2001 – 2003)
Assistant Vice President Technology Architecture and Data Center Operations
       Managed a team of 100 IT professionals with a budget of $15MM.
       Developed technology direction in several areas including an updated desk top operating
       system and inclusion of a SAN.
       Successfully relocated corporate Data Center from Philadelphia area to Windsor, CT
       while managing within the $3MM relocation budget.
       Created new Annual Performance Objectives for data center management team linking
       performance to business needs, improved decision making and personal accountability.
       Cost reduction initiatives resulted in savings of over $250K annually.

Intracorp - Philadelphia, Pennsylvania                     (1999 – 2001)
Director, Technology Architecture
       Drove vendor management/replacement initiative resulting in a more economic cost
       model.
       Lead effort to upgrade Call Center Voice and Data Systems enabling a Virtual Call
       Center environment resulting in a 20% cost reduction.
       Converted to a Virtual Private Network resulting in over $1MM in annual savings.

Intracorp - Philadelphia, Pennsylvania                   (1989 – 1999)
Director, Voice Technology
       Created the Voice Technology unit through a reorganization of the Operations
       Department.
       Managed six geographically dispersed Call Centers comprising over 1,200 ACD agents.
       Lead the effort to upgrade all regional Call Center's PBX platform.
       Introduced forecasting and scheduling software (IEX) resulting in excess of $200K in
       savings.
       Generated over $1M in savings in various Voice and Data projects over this time period.

CIGNA - Voorhees, New Jersey                                               1982 - 1989
     Advanced from Voice Technician to Assistant Director of Telecommunications in this
     time span.
     Project managed the analysis, recommendation, design and implementation of telephone
     systems.
     Managed the initiation of telephone system audits, vendor management, trouble
     resolution, call accounting installations and product presentations to senior management.
     Managed teams of Telecommunications Analysts and Engineers.
     Delivered cost savings in excess of $1MM over this time period.


Lecturing
   Adjunct Professor Business/Health Admin/Economics                2006 – 2007
   Arcadia University, Glenside, PA

Community Service
  Friends of Erik - Founder and co-chair                            1989 - 2007
   Led volunteer organization in identifying and selecting sick and terminally children in the
  Delaware Valley and raised over $1.4MM in a 20 year span for them. All money was
  targeted directly to the families.
  Crescent Boat Club on Philadelphia's Boat House Row               1985 - Present
  Vice President and Board Member
  Led efforts in historic renovation of this National Historic property, built high school rowing
  programs and other youth rowing programs, organized multiple fundraisers, managed boat
  inventory, finances and grant writing efforts in addition to being active in competitive
  rowing.
  Bethesda Project – Philadelphia-based Homeless Shelter             1989 - 1994
  Led fund raising efforts in excess of $60,000 over this 5 year span.

Coaching
  Township and grade school sports                                  2003 - 2012