Project Manager Technology PMO in Philadelphia Resume Deborah Martin
Deborah Martin is a consultative senior specialist with innate talent to establish new practices, evolve existing ones, restore order to chaos. She offers 25-year intentional accumulation of portable, complementary hard/soft skills acquired in Information Systems and Telecommunications, objectively applied to achieve clear, simple, practical outcomes.
DEBORAH MARTIN Clementon | New Jersey | 08021-5326 firstname.lastname@example.org linkedin.com/in/debmartin Home Office | 856.627.0699 PROGRAM AND PROJECT LEADER Transforms Professional Services and corporate processes for delivery excellence. Consultative senior specialist with innate talent to establish new practices, evolve existing ones, restore order to chaos. Offers 25-year intentional accumulation of portable, complementary hard/soft skills acquired in Information Systems and Telecommunications, objectively applied to achieve clear, simple, practical outcomes. Success rooted in past roles as both supplier and client, yielding unique blends of conceptual/analytical thinking and strategic/tactical drive. Distinct accomplishments in the following interdependent areas: Program/Project Management Business Management Total Quality Management Designing, constructing, and operating a Developing, coaching, and participating on Instituting virtual workplace collaboration Program Management Office high-performance teams Planning, organizing, documenting, and Transferring knowledge: educating clients, Managing, re-designing, and continuously executing scores of projects training, mentoring, and facilitating improving processes Consulting and Sales Engineering for Incorporating elements of Document and Focusing on customer expectations Professional Services Knowledge Management into functions CAREER HISTORY SELECTED CONTRIBUTIONS Independent Consultant Engaged at a state Judicial Court through a Technology Consulting firm as Implementation Lead to deploy a custom web-based application to automate the client's Alternative Dispute Resolution program and interface between a 3rd party scanning product and the Court's Case Information System. Created an extensive Communication Plan for 60+ stakeholders. Composed the online User Documentation. Future deliverables 2008-Present were the Training Plan, User Acceptance Test Plan, Release Readiness Checklist, and Pilot Rollout Plan. Solidcore Recruited to perform a Client Engagement Manager role for product and service delivery. Promoted the IT Change Control and Compliance adoption of a methodology as the basis for materials used in presentations, contracting, and deployments. Instituted a SharePoint digital structure; created templates for all methodology phases. Applied document and Project Manager knowledge management principles to two client teamsites as a proof of concept. 2008 Established the foundation for this Professional Services Organization to develop an ePMO. PM Solutions Recruited for an engagement at a pharmaceutical company. Created a Website Development Methodology Management Consulting, Research, adapted from client’s Community of Practice. Led Release I of their flagship product’s redesign project; Professional Development planned and launched Release II based on lessons learned. Managed parallel Search Engine Optimization and Web Performance Measurement efforts in dual role as eProject Manager supporting the brand marketing Senior Consultant team. Worked in conjunction with resident Project Office and Enterprise Portfolio Management. 2007-2008 Broadened client’s formal SDLC with website specific process in a regulated industry. Infinity Partners Contracted to lead US Airways’ global technology refresh in the Philadelphia hub. Performed triple role as Business and Project Management Project Manager for the EDS asset system and iterative readiness for 85 business units, Project Coordinator Consulting for equipment movement/control and logistics, and IT Liaison for application business analysis and the INI data base/process. Led EDS, client, and contractor resources in a unified effort that achieved less than 1% device Independent Consultant discrepancy upon completion. 2005-2007 Successfully rolled out 1,000+ network ready PCs in what became the airline's showcase site. Small Business Owner Retail Food Establishment 2002-2003 Self Employed Siemens (ICN-EN) Challenged to envision a new environment for a department that lacked a unified, streamlined method to Fortune 25 integrator of voice/data manage functions and large, auditable data repositories. Championed acquisition of the eRoom digital network solutions workplace and introduced web-based access to client/project materials. Conceived the enterprise design, acted as business analyst, customized objects, and represented a structured Quality contracting process. Professional Project Manager Enhanced productivity, communications, collaboration, and efficacy of dispersed, mobile 2000-2001 professional staff. DEBORAH MARTIN AMC Corporation Recruited as a key team member for a New York City organization with intentions to evolve from a VAR to an Information Systems Consultancy; Information Systems/eCommerce Consultancy. Built an operational, virtual Program Management Office; Value-Added Reseller assumed acting directorship, created and led processes from Sales opportunity to Support transition in a project-centric manner. Acting PMO Director Positioned a Manhattan VAR to propose Professional Services; won and delivered engagements 1999-2000 for clients such as Tiffany & Co., homeportfolio.com, and Saatchi & Saatchi. Engaged at United Airlines on a 13-airport virtual project to replace thousands of VDTs with configured PCs. Vanstar Technology Exercised direct facility responsibility for five airports: communications, personnel security, inventories, podium Professional Life-Cycle Practices; readiness, procurement, resource scheduling, implementation, support. Created/executed processes for Value-Added Reseller physical surveys, stakeholder status, and demanding equipment logistics in city- and federally-regulated environments. Senior Project Manager Led a complex platform migration attaining full, distributed computing intelligence for enterprise 1996-1999 applications, messaging, and office products. CIGNA Enlisted by the Property & Casualty business unit to assume control of a troubled Visual Basic claims adjusting Fortune 50 insurance/financial system deployment. Authored a dual field Project Plan for 1,100 desktops over 24 locations plus 300 services provider telecommuters, contracted for site surveys and remote user home visits, and led the team on a year-long effort to full conclusion. Virtual Office Consultant Rolled out an application that automated a paper-based process and established a networked 1994-1996 environment capable of centralized monitoring and reporting. CIGNA One of eight of a possible 1,000 employees chosen for a two-year special assignment in the Systems Division to launch a corporate TQM program. Designed and facilitated sessions with partners: Team Awareness, Total Quality Management Customer Contact, and Consulting Skills. Coached all levels of teams for high performance, process Consultant management, customer satisfaction interviewing, decision making, and meeting effectiveness. 1992-1994 Improved interpersonal relationships and inspired many teams to follow a Quality continuum. CIGNA Entrusted to architect fulfillment processes for the first AT&T group Tariff-12 that encompassed all channelized and switched services nationwide. Devised and managed the existing AT&T services conversion and the Senior Telecommunications replacement of non-AT&T services. Directed the HealthCare MCI 800 service migration of 1,000+ circuits and Consultant some 50 published numbers as Principal Call Center Consultant. Promoted to delivery management role. 1984-1992 Enabled groundbreaking, customized contract execution capability for 900 sites. Other Related Experience Designated single point of contact for a retail store chain that purchased a PBX to connect its downtown headquarters and 16 branches. Acted as subject-matter expert: outlined the communications plan, facilitated requirements definition in stakeholder sessions, standardized the dialing plan, programmed 21 nodes, produced interim directories, customized and delivered training, and performed pre-/post-cutover tasks to acceptance. Telecommunications Consulting Orchestrated extensive cost-saving effort that replaced rented telephone system with owned 5 years equipment, centralized console attendant function, and instituted consistent inter-store network. EDUCATION Boston University Completed Project Management Professional Certification Program Camden County College Pursuing BSBA via transfer program for Organizational Management, Information Systems Track Virtual Office curriculum: Defining, Designing, Building, Implementing, and Using Technology; Managing in the Virtual AT&T School of Business Workplace; Working in the Virtual Workplace Project Management – incl. ESI/George Washington University and Keane Productivity Management Technical – incl. eRoom Technology, Microsoft NT, ICA Network Traffic Engineering, and Siemens (ROLM) PBX software design TQM – incl. Team Development, Customer Satisfaction, Process Management, Continuous Improvement, and Advanced Facilitation Corporate sensitivity – incl. Organizational Change and Diversity Business – incl. SEI Software Development Life Cycle Requirements curriculum and Advanced Business Writing BUSINESS AFFILIATION Member of Project Management Institute; Member of Delaware Valley PMI Chapter Project Management Professional Certification: approximately 7,500 documentable hours Page 2