Project Manager Technology PMO in Philadelphia Resume Deborah Martin

							                                                                                                                            DEBORAH MARTIN
Clementon | New Jersey | 08021-5326              debmartin@comcast.net              linkedin.com/in/debmartin          Home Office | 856.627.0699


PROGRAM AND PROJECT LEADER                                           Transforms Professional Services and corporate processes for delivery excellence.

Consultative senior specialist with innate talent to establish new practices, evolve existing ones, restore order to chaos. Offers 25-year intentional
accumulation of portable, complementary hard/soft skills acquired in Information Systems and Telecommunications, objectively applied to achieve
clear, simple, practical outcomes. Success rooted in past roles as both supplier and client, yielding unique blends of conceptual/analytical thinking and
strategic/tactical drive. Distinct accomplishments in the following interdependent areas:


Program/Project Management                          Business Management                                 Total Quality Management

    Designing, constructing, and operating a                                                               Developing, coaching, and participating on
                                                        Instituting virtual workplace collaboration
     Program Management Office                                                                               high-performance teams
    Planning, organizing, documenting, and             Transferring knowledge: educating clients,         Managing, re-designing, and continuously
     executing scores of projects                        training, mentoring, and facilitating               improving processes
    Consulting and Sales Engineering for               Incorporating elements of Document and
                                                                                                            Focusing on customer expectations
     Professional Services                               Knowledge Management into functions


CAREER HISTORY                          SELECTED CONTRIBUTIONS

Independent Consultant                  Engaged at a state Judicial Court through a Technology Consulting firm as Implementation Lead to deploy a
                                        custom web-based application to automate the client's Alternative Dispute Resolution program and interface
                                        between a 3rd party scanning product and the Court's Case Information System. Created an extensive
                                        Communication Plan for 60+ stakeholders. Composed the online User Documentation. Future deliverables
2008-Present                            were the Training Plan, User Acceptance Test Plan, Release Readiness Checklist, and Pilot Rollout Plan.

Solidcore                               Recruited to perform a Client Engagement Manager role for product and service delivery. Promoted the
IT Change Control and Compliance        adoption of a methodology as the basis for materials used in presentations, contracting, and deployments.
                                        Instituted a SharePoint digital structure; created templates for all methodology phases. Applied document and
Project Manager                         knowledge management principles to two client teamsites as a proof of concept.
2008                                     Established the foundation for this Professional Services Organization to develop an ePMO.

PM Solutions                            Recruited for an engagement at a pharmaceutical company. Created a Website Development Methodology
Management Consulting, Research,        adapted from client’s Community of Practice. Led Release I of their flagship product’s redesign project;
Professional Development                planned and launched Release II based on lessons learned. Managed parallel Search Engine Optimization
                                        and Web Performance Measurement efforts in dual role as eProject Manager supporting the brand marketing
Senior Consultant                       team. Worked in conjunction with resident Project Office and Enterprise Portfolio Management.
2007-2008                                Broadened client’s formal SDLC with website specific process in a regulated industry.

Infinity Partners                       Contracted to lead US Airways’ global technology refresh in the Philadelphia hub. Performed triple role as
Business and Project Management         Project Manager for the EDS asset system and iterative readiness for 85 business units, Project Coordinator
Consulting                              for equipment movement/control and logistics, and IT Liaison for application business analysis and the INI data
                                        base/process. Led EDS, client, and contractor resources in a unified effort that achieved less than 1% device
Independent Consultant                  discrepancy upon completion.
2005-2007                                Successfully rolled out 1,000+ network ready PCs in what became the airline's showcase site.

Small Business Owner                    Retail Food Establishment
2002-2003                               Self Employed

Siemens (ICN-EN)                        Challenged to envision a new environment for a department that lacked a unified, streamlined method to
Fortune 25 integrator of voice/data     manage functions and large, auditable data repositories. Championed acquisition of the eRoom digital
network solutions                       workplace and introduced web-based access to client/project materials. Conceived the enterprise design,
                                        acted as business analyst, customized objects, and represented a structured Quality contracting process.
Professional Project Manager             Enhanced productivity, communications, collaboration, and efficacy of dispersed, mobile
2000-2001                                    professional staff.
                                                                                                                                DEBORAH MARTIN

AMC Corporation                        Recruited as a key team member for a New York City organization with intentions to evolve from a VAR to an
Information Systems Consultancy;       Information Systems/eCommerce Consultancy. Built an operational, virtual Program Management Office;
Value-Added Reseller                   assumed acting directorship, created and led processes from Sales opportunity to Support transition in a
                                       project-centric manner.
Acting PMO Director                     Positioned a Manhattan VAR to propose Professional Services; won and delivered engagements
1999-2000                                   for clients such as Tiffany & Co., homeportfolio.com, and Saatchi & Saatchi.

                                       Engaged at United Airlines on a 13-airport virtual project to replace thousands of VDTs with configured PCs.
Vanstar Technology
                                       Exercised direct facility responsibility for five airports: communications, personnel security, inventories, podium
Professional Life-Cycle Practices;
                                       readiness, procurement, resource scheduling, implementation, support. Created/executed processes for
Value-Added Reseller
                                       physical surveys, stakeholder status, and demanding equipment logistics in city- and federally-regulated
                                       environments.
Senior Project Manager
                                        Led a complex platform migration attaining full, distributed computing intelligence for enterprise
1996-1999
                                            applications, messaging, and office products.

CIGNA                                  Enlisted by the Property & Casualty business unit to assume control of a troubled Visual Basic claims adjusting
Fortune 50 insurance/financial         system deployment. Authored a dual field Project Plan for 1,100 desktops over 24 locations plus 300
services provider                      telecommuters, contracted for site surveys and remote user home visits, and led the team on a year-long effort
                                       to full conclusion.
Virtual Office Consultant               Rolled out an application that automated a paper-based process and established a networked
1994-1996                                    environment capable of centralized monitoring and reporting.
CIGNA                                  One of eight of a possible 1,000 employees chosen for a two-year special assignment in the Systems Division
                                       to launch a corporate TQM program. Designed and facilitated sessions with partners: Team Awareness,
Total Quality Management               Customer Contact, and Consulting Skills. Coached all levels of teams for high performance, process
Consultant                             management, customer satisfaction interviewing, decision making, and meeting effectiveness.
1992-1994                               Improved interpersonal relationships and inspired many teams to follow a Quality continuum.
CIGNA                                  Entrusted to architect fulfillment processes for the first AT&T group Tariff-12 that encompassed all channelized
                                       and switched services nationwide. Devised and managed the existing AT&T services conversion and the
Senior Telecommunications              replacement of non-AT&T services. Directed the HealthCare MCI 800 service migration of 1,000+ circuits and
Consultant                             some 50 published numbers as Principal Call Center Consultant. Promoted to delivery management role.
1984-1992                               Enabled groundbreaking, customized contract execution capability for 900 sites.

Other Related Experience               Designated single point of contact for a retail store chain that purchased a PBX to connect its downtown
                                       headquarters and 16 branches. Acted as subject-matter expert: outlined the communications plan, facilitated
                                       requirements definition in stakeholder sessions, standardized the dialing plan, programmed 21 nodes,
                                       produced interim directories, customized and delivered training, and performed pre-/post-cutover tasks to
                                       acceptance.
Telecommunications Consulting           Orchestrated extensive cost-saving effort that replaced rented telephone system with owned
5 years                                     equipment, centralized console attendant function, and instituted consistent inter-store network.

EDUCATION
Boston University               Completed Project Management Professional Certification Program
Camden County College           Pursuing BSBA via transfer program for Organizational Management, Information Systems Track
                                Virtual Office curriculum: Defining, Designing, Building, Implementing, and Using Technology; Managing in the Virtual
AT&T School of Business
                                Workplace; Working in the Virtual Workplace
Project Management – incl. ESI/George Washington University and Keane Productivity Management
Technical – incl. eRoom Technology, Microsoft NT, ICA Network Traffic Engineering, and Siemens (ROLM) PBX software design
TQM – incl. Team Development, Customer Satisfaction, Process Management, Continuous Improvement, and Advanced Facilitation
Corporate sensitivity – incl. Organizational Change and Diversity
Business – incl. SEI Software Development Life Cycle Requirements curriculum and Advanced Business Writing

BUSINESS AFFILIATION
Member of Project Management Institute; Member of Delaware Valley PMI Chapter
Project Management Professional Certification: approximately 7,500 documentable hours
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