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Derek D'Costa is a results-oriented Executive Retail Management professional with extensive expertise directing multi-million dollar retail department store operations. He has demonstrated ability to drive and sustain revenue increases while building and retaining productive management teams.
D J Derek J. D' Costa Valley Stream, New York 11581 D C 516-341-9204, H 516-791-4555, Email:firstname.lastname@example.org A results-oriented Executive Retail Management professional with extensive expertise PROFILE directing multi-million dollar retail department store operations. Demonstrated ability to drive and sustain revenue increases while building and retaining productive management teams. Hands-on leader with the skills to ensure that all key components of success are in place to optimize returns. Retail Sale/Management - Operations — Merchandising — Recruiting — Training & AREAS OF Development — Employee Retention — Coaching and Motivating — Product EXPERTISE Analysis/Development — Marketing — Trend Forecasting — Quality Control Demographic Analysis — Auditing — Cash Control— Inventory Control — Loss Prevention — Human Resources — Sales Forecasting — Profit & Loss Responsibilities EXPERIENCE PETER YATRAKIS & ASSOCIATES CULEBRA, PUERTO RICO BUSINESS MANAGEMENT CONSULTANT (MAY 2012) Reviewed 6 businesses — bar, bakery, hotel, gift shop, package good store, and home rentals and the startup of a new restaurant. Reviewed P&L's and identified opportunities especially with payroll, expenses, advertising and shrink. Installed Quick Books on all management laptops so that they can do daily entries on sales, payroll, expenses and cost of goods. Provided daily feedback and communicated with the owner on issues, opportunities and solutions. Shopped the competition and addressed advertising issues. Set up night drops with Banco Popular for all businesses. Shopped the main island, San Juan for equipment for the restaurant and expansion of the bakery and packaged goods store. Met with the Mayor to seek out opportunities to improve business and labor. NEST EGG KIDS BROOKLYN, NEW YORK PROJECT MANAGER (December 2011 to June 2012) Supervised 6 people with the building and setup of an upscale toy store which included: Drawing up floor plans and the layout of the store, fixturing, displays and merchandising Recruiting, coaching and training Creating play set themes by age groups and learning toys, and creating an environment where children can play and learn and grow with educational and eco-friendly toys from Asia, Europe, and South America SPENCER GIFTS LONG ISLAND, NEW YORK DISTRICT MANAGER, SPIRIT OF HALLOWEEN (July 2011 To December 2011) Responsible for the overall efficient operation of the district, up to 6 stores. Building, merchandising and breakdown of all stores along with securing necessary permits, licenses and conducting all building inspections. Maintained company standards on in store appearance and in store experience. Recruited 7 managers and 14 assistant managers to staff all stores completely and followed up to make sure all training was completed of all associates. Worked with the store team on the proper techniques of merchandise stocking, reducing damages and defects and handling price changes to reduce shrink. Held management accountable for daily policies regarding cash and bank deposits, manage expenses, control shrink and use every opportunity to drive sales for success. Derek D’Costa TOYS R US BROOKLYN/QUEENS/STATEN ISLAND, NEW YORK MARKET MANAGER, Toys R Us EXPRESS (JUNE 2010 To MAY 2011) Resume Responsible for the profitable operation of 13 Express stores through season. Page 2 Implemented new Pop-up strategies and accelerated new store rollouts. Reduce expenses, integrate operations, improve productivity and control shrink. Simplify processes to provide an exceptional guest shopping experience. Enhance talent and staff all stores through recruiting, training and development. Ranked for the year in the top 25% of the Express division in sales and #3 in margin. STORE DIRECTOR, TOYS R Us (2007- 2010) DOUGLASTON, NEW YORK Responsible for operating this urban toy store with a sales volume of $13MM. Supervised a staff of 4 managers and up to 175 sales associates. Hired, trained, developed and evaluated staff members at all levels. Ensured operational procedures, loss prevention, merchandise presentation, and execution of all corporate initiatives are implemented to the standards of excellence guidelines. Set goals on a daily and weekly basis for measurable metrics for all associates. Analyzed sales, metrics and profit to determine appropriate actions needed to be taken to achieve goals. Assisted with the role out of new company initiatives and helped with developing consistency within the district with signage and improving the overall shopping experience. PAYLESS SHOES BROOKLYN, NEW YORK DISTRICT MANAGER (1995-2006) BROOKLYN 2003-2007 - QUEENS 1999-2003 - MANHATTAN 1997-1999 - BRONX 1995-1997 Responsible for the successful operation of up to 25 stores located throughout the five boroughs of New York, representing average yearly sales volumes of $25 million dollars. Supervised a staff of up to 25 store managers and over 250 sales associates. Hired, trained and evaluated management personnel throughout district. Ensured adherence to corporate plan-o-grams throughout departments district-wide. Responsible for operational procedures, merchandise presentation and execution of all corporate initiatives. Visited 1-2 stores per day, checking store operational and merchandising directives; working with staff to correct issues, and coordinating training and recruiting. Analyze sales and profit results and determine appropriate actions to be taken to achieve goals. SIGNIFICANT ACHIEVEMENTS Awarded Pinnacle Award for 3rd Quarter 2005. Winner of "Brighten Smiles " a customer service award, October 2005. Awarded District Manager of the Year, 2002,— ranked #1 in sales, profit, employee retention, ROS improvement, and held shrink under 0.75 Trained and promoted five managers to Training Supervisors. Consistently held shrinkage under 1% from 1996 through present. Awarded District Manager of the Year, 2000 — ranked #1 in best full and part-time retention, best overall retention, best UPT improvement and held shrinkage to .75%. Winner of the Buddy Sales contest, 4th Quarter 2000. J. BAKER, INC. (1984-1995) CANTON, MASSACHUSETTS FAYVA SHOES DISTRICT MANAGER (1993-1995) Controlled, directed and managed up to 20 retail stores with a sales volume of up to $11.5 million, for this discount shoe store ensuring overall profitability Hired, trained, developed and motivated personnel for up to twenty locations. Implemented all corporate policies and ensured adherence to corporate initiatives, standards and procedures. Analyzed consumer trends, store traffic patterns and product profitability. Analyzed competitive activities. Managed the movement of goods and clearance pricing to avoid merchandise liability. Analyzed monthly profit and loss statements. Responsible for setting and maintaining expense budgets. Formulated and implemented loss prevention techniques. Directed and oversaw customer service activities. Investigated and resolved employee grievances and customer service issues. Responsible for cash control including all banking activities. GROUP MANAGER — LEVEL II (1992-1993) Supervised eight stores, four in Brooklyn, four in Manhattan, with a sales volume of $5 million. Ran the GOB on West 4th Street and the remodel of 1st and 23rd Street stores. Ran Delancey Street and supervised four stores in Manhattan. GROUP MANAGER — LEVEL I (1991-1992) Ran the Fulton Street store and supervised four stores in Brooklyn with total sales volume of $3.5 million. MANAGER (1990-1991) Managed the Fulton Street Store with a total sales volume of $1.2 million.
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