HE MA S T E R REVIEW T Volume 2, Issue 3 Cybercrime - phishing for information Summer 2009 If you have ever heard you may receive a message any link. Legitimate the term Internet Phish- from your credit card pro- companies will never Inside this issue: ing, you may have first vider asking you to validate ask for this information From The Corner Office 2 thought it related to a or update your account via e-mail. game on the Internet information. The message The Little Things Do Matter 2 2. Never e-mail personal where you could hook will then direct you to a Officers of the Month 3 or financial informa- into a big bass or trout. Web site that looks just like tion anywhere. If you Perfect Attendance 2nd Qtr 4 Although its definition is that of the credit card com- enter this information similar, the true meaning pany. At the site, you will Employee Anniversaries 4 on a Web site, make of the term is far from be asked to enter your per- Welcome New Officers 4 sure it is a secure site. catching a prize winning sonal information, account For example, the ad- Dumb Criminal Stories 4 fish. According to the number, passwords, and so dress will begin with Federal Trade Commis- forth. Companies like Amer- “https:”. sion, Internet Phishing is ica Online, Ebay, and Best defined as “a high-tech Buy have reported that 3. Review credit card and scam that uses spam or their Web sites have been bank statements pop-up messages to de- imitated in similar fashion. monthly for any unau- ceive you into disclosing Internet phishing scams are thorized charges. your credit card numbers, considered identity theft Mission Statement 4. Use anti-virus software bank account informa- and although the FTC and To provide the highest and keep it updated. tion, SSN#, passwords, or FBI expect to receive over quality security services This software can pro- other sensitive informa- 250,000 complaints of iden- with an ideology based tect you from accept- on professionalism, in- tion.” This form of Cyber- tity theft this year, the spe- ing these unwanted tegrity, and dedication to crime has become in- cific number of complaints messages. the needs of our clients. creasingly more danger- about phishing sites will We feel it is our responsi- ous to consumers over not be known because the 5. Be cautious about bility to provide our cli- the previous few years complaints are not broken opening any attach- ents with a safe and se- especially during our cur- down by type. ment or downloading cure environment and to rent economic condition. any files from e-mails, do so at a fair and rea- Although the majority of sonable cost. By achiev- no matter who sent So how could someone Internet users do not fall ing these objectives, we them. get hooked by a phishing victim to this scam, what will fulfill our mission of scam? What happens is can you do to protect your- If you would like more in- protecting our clients’ phishers send an e-mail self? formation about this scam assets and exceeding or other examples of cy- their expectations. or pop-up message claim- 1. If you get a message ing to be from a business bercrimes, visit the FTC’s that asks for personal or or organization that you website at www.ftc.gov. financial information, deal with. For example, do not reply or click on PAGE 2 THE MASTER REVIEW From The Corner Office It’s hard to believe that summer is non-payday weeks you need to 2. Security Incident Reports must coming to an end and cooler tem- come in or call the office to get your be completed in detail and con- peratures will be here before we schedule. Supervisors do try to get a tain only the facts involved in know it. But it is already the middle of hold of every one but it is your re- the incident. August. That means it time to check sponsibility to get your schedule. 3. Daily Log Sheets are NOT to be your uniforms to make sure that you Even if your schedule has not completed ahead of time and have every thing you need for the changed in the previous month, you MUST have at least one entry cooler weather. As you all know it must still get your schedule each every half hour detailing where can take some time to get the uni- week as it may change due to re- you are at and what you are forms in, new jackets can take up to quests off or additional hours at an- doing on the property. three weeks. I am still working on other site. getting ties in as I know how bad you I know not everyone enjoys doing From reading the Daily Log Sheets paperwork but it is an essential part all want them. and Security Incident Reports I have of our job as security professionals. With the fall time comes special noticed a few items that need to be In every S.O.P. there are examples events like the Canfield Fair and last addressed: on how to properly complete all re- minute vacation trips so please have 1. ALL reports must be completed ports used by Master Security. all requests off turned into the office using black ink only. At most as soon as possible and as always I If you have any questions or con- sites these reports are copied cerns, please remember my office will do the best I can to accommo- for our clients and blue ink does date everyone. Just a reminder that door is open anytime. not copy very well. ALL OFFICERS are responsible for ~ Aaron D. Shogren there own schedules. This means on Security Director The family at Master Security, Inc. would The Little Things Do Matter like to extend our deepest sympathies to the entire Masternick family on the pass- There was a man taking a morning steps, picked up another one, ing of Attorney John Masternick on Me- walk on the beach. He saw that threw it into the water, and said, morial Day, 2009. Mr. and Mrs. Master- along with the morning tide came "It makes a difference to this nick founded Windsor House, Inc. in hundreds of starfish and when the one." 1959 and developed and operated tide receded, they were left behind I found this story at a website more than 20 nursing homes, cared for and with the morning sun rays, that has all different types of mo- more than 35,000 residents, and em- ployed over 20,000 local residents. Win- they would die. The tide was fresh tivational stories and poems and dsor House, Inc. currently operates 11 and the starfish were alive. The thought how this relates to how nursing homes and 2 assisted living man took a few steps, picked one we do our job as security profes- communities in Northeast Ohio and and threw it into the water. He did sionals. It is the little things that Western Pennsylvania. that repeatedly. Right behind him we do for our clients and their there was another person who employees/visitors that, although couldn't understand what this man at the time may not seem impor- Master Security, Inc, would also like to was doing. He caught up with him tant, make a difference. It is the send out our deepest sympathies to the and asked, "What are you doing? little things we do that keeps our family of our Field Supervisor Doug Con- way whose father recently passed away. There are hundreds of starfish. company’s good reputation and How many can you help? What helps us stand out amongst our difference does it make?" This competitors. man did not reply, took two more VOLUME 2, ISSUE 3 PAGE 3 Officers of the Month Congratulations to the following Officers for receiving Officer of the Month in the 2nd Quarter of 2009 April ~ Brad Ziegler May ~ Roosevelt Harris Officer of the Month Officer of the Month for April was Brad for May was Roosevelt Ziegler. Officer Harris. Officer Harris is Ziegler started with a five year veteran offi us in January of 2009 cer and this is his sec- and from his very first day he has been ond officer of the month award. Officer willing to cover a shift any time he has Harris has worked at Churchill Com- been needed. Brad works primarily at mons Giant Eagle ever since his first Community Skilled Nursing Home but day of work and has shown great dedi- has filled in at many sites when cation to his work as he is a true profes- needed. Officer Ziegler, in his short sional with dealing with the client and time with us, has become a great asset the visitors. Thank you Roosevelt for to this company. Congratulations Brad everything you have done for us and our on your first Employee of the month clients. award. June ~ Rich Hansen Reminder: Officer of the Month The Master Security, Inc. Corporate for June was Rich office will be closed on Monday Hansen. Officer September 7th in observance of Labor Hansen has been Day. As always, Supervisors will be with us since April of available via cell phone. 2008 and currently works at Lally Pipe and Tube in Struthers and fills in at BW3’S in Youngstown. This is Officer Hansen’s first Officer of the Month Economic depression cannot be cured award. Officer Hansen has always by legislative action or executive taken pride in the work he does and pronouncement. Economic wounds has been there any time we need help. must be healed by the action of the cells Thank you for the dedication and hard of the economic body - the producers work you do Officer Hansen. and consumers themselves. ~Herbert Hoover MASTER SECURITY, INC. Employee Anniversaries: 1745 Belmont Avenue Master Security, Inc. would like recognize the fol- Youngstown, Ohio 44504 lowing officers celebrating anniversaries in the 3rd Phone: 330-746-4448 Fax: 330-746-4447 Quarter of 2009 and thank them for their continued e-mail: firstname.lastname@example.org www.mastersecurityinc.com dedication and commitment to our company: PROVIDING A HIGHER STANDARD OF PROTECTION Michael Shaker - 3 Years Doug Conway - 1 year Perfect Attendance Frank Kolesar - 1 year Master Security, Inc. is made up of officers Justin Latimer - 1 year with a commitment and dedication to our cli- ents and this company. The following list of officers is a shining example of that dedication. Each officer below had perfect attendance for Dum b Cr im inal St or ies the 2nd quarter of 2009. On behalf of our A man walked into a convenience store, put a $20 bill on Clients and all of us. Thank You!! the counter and asked for change. Roy Ahern Robert Barber When the clerk opened the cash drawer, the man pulled Wally Colbrunn Doug Conway a gun and asked for all the cash in the register, which the clerk promptly provided. Mike Creatore Rick Daugherty Roosevelt Harris Marvin Jackson The man took the cash from the clerk and fled-- leaving the $20 bill on the counter. Frank Kolesar Jan Lesnak Terry Lewis Ken Mellott The total amount of cash he got from the drawer? Fifteen dollars. Chris Neville Tom Peslak Mike Shaker Rea Taiclet A Sheriff's deputy says “I was recently on patrol when I Tom Welsh Jessica Wine noticed three males driving a car into the lot of a liquor store, walk in and make a purchase. We have had many Brad Ziegler problems with underage drinkers so I waited until they drove away. I stopped them and asked the young male driver if he was old enough to purchase liquor. He replied that he was over 21. He looked fairly young so I asked Welc om e New O ff ic er him to show me his driver’s license. I explained that if he was 21 or above, he was free to leave. We would like to welcome the following new officer to the Master Security team: “The driver, still seated in the car, patted all of his pockets Steve Cresanto repeatedly and announced sheepishly that his license was in his trunk. “The driver got out and opened his trunk which just hap- pened to be full of illegal fireworks along with 5 bags of marijuana wrapped for individual sale. “The driver then patted his front pants pockets and, with relief, told me he had found his driver’s license in his front pants pocket. It was there from the beginning. “The driver, who was old enough to purchase alcohol, and his two companions all went to jail.”
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