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Nordstrom Supplier Compliance Contact Information

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Nordstrom Supplier Compliance Contact Information Powered By Docstoc
					Nordstrom Supplier Compliance Contact Information
*Note: The Supplier Compliance teams include all Nordstrom departments that provide input to our website www.nordstromsupplier.com, this includes the groups listed below.

Nordstrom Supplier Compliance Hotline (877-444-1313) between the hours of 8:00 AM and 4:00 PM Pacific Standard Time, Monday through Friday.

Nordstrom Floor Ready Management, select option 1 or email frm@nordstrom.com
   For inquires regarding: Hangers, Tickets, Packaging, Cartons and Carton Labels as well as ASN questions

Nordstrom CMIO Compliance, select option 2 or email cmio.compliance@nordstrom.com
   For inquires regarding: EDI Setup, Missing PO and FA research and all General Inquires

Nordstrom EDI Group, select option 3 or email edi.group@nordstrom.com
   For inquires regarding: Technical Transmission of Data and EDI Mapping, for initial EDI Setups contact CMIO
   Compliance

Nordstrom Transportation, select option 4 or email traffic@nordstrom.com
   Questions specific to the Routing Guide, select option 1
       For inquires regarding; Routing, Carries, Store/DC List
   Questions specific to the Nordstrom Order Verfication System (NOVS), select option 2
       For inquires regarding: Pick Up Windows and Missing PO's
   Questions specific to the Freight Agreements, select option 3
   Questions specific to the Freight Chargebacks, select option 4

Nordstrom Accounts Payable, select option 5 – contact information found on http://portal.nordstrom.com
   For inquires regarding: amount or timing of invoices, checks, claim cost differences, or any other accounts payable
   related issues and charges, please visit Nordstrom's AP Vendor Inquiry at http://portal.nordstrom.com. If after using
   the web, you still need assistance, please send your inquiry and web findings to the corresponding Vendor
   Representative in our Accounts Payable Department. For a listing of the Accounts Payable Vendor Reps, please
   see the 'Contact Us' section of the website.

Nordstrom Supplier Portal Contact Information - http://portal.nordstrom.com
If you are in need of setting up intial access to the Portal or having problems with your access please email
web.admin@nordstrom.com
If you need to be set up to access Nordstrom sales data via the Supplier Toolkit please email
supplier.reports@nordstrom.com, they will also be able to help with any general inquires or access issues. Please note
there is a $100 fee per Supplier to access this information.

       updated November 2008
NORDSTROM Accounts Payable
INQUIRY and CONTACT INFORMATION

The Nordstrom Merchandise Vendor Inquiry Website is the primary resource for invoice status, claim copies and
check information (https://portal.nordstrom.com).
Inquiry Time Limit: 12 months (from ‘invoice date’ for open invoices and ‘check date’ for claims/chargebacks), per our PO
Terms and Conditions which can be found on our Compliance Website, www.nordstromsupplier.com

INVOICE INQUIRIES
Please check invoice status using the “Inquire on: Invoice” function FIRST, before contacting Accounts Payable. You must
include your web findings (status of invoice) in your email. Please note, failure to do so may result in your inquiry being
returned for more information and delaying resolution:

NOTE: If you are inquiring on multiple invoices (more than 10), please list the invoices on an Excel spreadsheet attached to
your email (include: Vendor Number, Invoice number, Invoice Date, Due Date, PO Number, and Amount) along with
your web findings. Templates are located under the ‘Documentation’ link. A list of rep names can be found on the ‘Contact
Us’ page - email firstname.lastname@nordstrom.com. We will research and request POD if needed.


STATUS = “OPEN”: Indicates your invoice has been received, but not yet processed for payment. If invoice is PAST DUE
with Open status, email the invoice number, PO number, and your Vendor Number to your Vendor Relations Representative.

STATUS = “NOT FOUND”: Please verify you entered the invoice number correctly, and try again. Then try ‘Inquire by PO’
number, as the invoice number could be entered differently in our system. If it is still not found, retransmit the missing
invoice(s). Check the web again after 5 business days (to allow time for upload). If, after 5 days it is still not found, contact
edi.group@nordstrom.com to determine why the invoice is rejecting.

STATUS = “SCHEDULED FOR PAYMENT”: The due date displayed is based on ROG (receipt of goods) calculation.
Merchandise Check runs occur weekly on Tuesdays and Invoices with 10th of the month terms will be combined with the
following weekly check run if received timely. Check runs that fall on a holiday will move to the following business day. For
your convenience, specific information regarding disbursement dates can be found on the Merchandise Check Run Calendar
posted under the 'Documentation Link' within the AP Application of our portal at https://portal.nordstrom.com/pwe/welcome.
Please allow 2 check runs before inquiring on payment status with your Vendor Rep.
STATUS = “PAID”, “PARTIALLY PAID” or “CANCELLED” – if you note any discrepancies or have not received your
check for ‘paid’ invoices, contact your Vendor Relations Representative.

MISCELLANEOUS INVOICE QUESTIONS
  • If your invoice was paid, but is short/over of the amount you expected, send invoice copy, check remittance and
  explanation to PO BOX 870, Seattle, WA 98111.
  • Discount Disputes for discount taken off invoice at time of payment (found in the ‘discount amount’ column on your check
  remit) should be addressed with the buyer. The buyer will contact AP if a correction is needed. Post payment discount
  should be directed to apaudit@nordstrom.com
  • Corrected Invoice copies (status is ‘open’) – If EDI, transmit only the remaining balance. Otherwise, send paper copy with
  explanation to PO BOX 870, Seattle, WA 98111.
  • Nordstrom Direct INVOICING REQUIREMENTS – can be found in our Compliance Manual at
  www.nordstromsupplier.com. Click on the “Accounts Payable” section.

NEW VENDORS



updated November 2008
If you are a new Vendor, the ‘New Vendor Account Setup’ form is required before any payments can be processed. The
intent of this form is to accurately set-up your account. If you require a copy of this form, please contact the Accounts
Payable Vendor Desk, at vendor.desk@nordstrom.com




updated November 2008
              NORDSTROM
              Document Description mapping from Legacy AP system to New AP system - launched October 2008
               LEGACY - Prior to October 2008                   NEW - October 2008
                                                           Document Category Document Type                                                                                                   Style
Code (on AP     Description on Remittance and AP Website                        (on remit & AP website) as                                                                                   Detail On
website)        (prior to 10/3/2008)                                 (on remit) of 10/4/2008                 Detailed definition of document types                                           Web       Contact information                                         Required information or backup

    A1-A9       ADV. PARTIAL REINSTATE                             ALLOWANC ADV CO-OP                        Reinstating Advertising Co-op chargeback that had previously been written off             advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     AC         ADVERTISING CANCEL                                 ALLOWANC ADV CO-OP                        Reversal of Advertising Co-op chargeback                                                  advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
 AA, AB, AE,
 AM, AO, AP,
 AQ, AS, AT ADVERTISING CORRECTION                                 ALLOWANC ADV CO-OP                        Adjustment, plus or minus, to Advertising Co-op chargeback                                advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     AD      ADVERTISING DED/CLAIM                                 ALLOWANC ADV CO-OP                        Deduction of Advertising Co-op agreement                                                  advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     AN      ADVERTISING NON-DED                                   ALLOWANC ADV CO-OP                        Billed Advertising Co-op agreement being deducted after 60 days                           advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number

     AR         ADVERTISING REINSTATE                              ALLOWANC ADV CO-OP                        Reinstating Advertising Co-op chargeback that had previously been written off             advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
    AV, AZ      ADVERTISING REVENDOR                               ALLOWANC ADV CO-OP                        Moving Advertising Co-op from one account to another                                      advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
    S1-S9       CORRECTION                                         ALLOWANC ADV CO-OP                        Correction/Adjustment for Nordstrom Direct Advertising co-op claims                       advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
    AG-AL       ADD'L PAYMENT CORRECTION                           ALLOWANC APA                              Adjustment, plus or minus, to Advertising Co-op chargeback                                advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     AF         ADD'L PAYMENT DEDUCTION                            ALLOWANC APA                              Deduction of Advertising APA Co-op agreement                                              advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     CA         CLAIM ALLOWANCE                                    ALLOWANC CLAIM ALLOWANCE                  Allowance agreement for additional discount or lower pricing                              Contact your sales rep (RA# noted on check under ‘PO NO’)   Vendor Number, Chargeback Number, Check Number
                                                                                                                                                                                                       A-K ginny.grover@nordstrom.com & L-Z
     UW         COSMETIC CANCEL                                    ALLOWANC COSM REBATE                      Reversal of Cosmetic Rebate chargeback                                                    jamie.nelson@nordstrom.com                                  Vendor Number, Chargeback Number, Check Number
                                                                                                                                                                                                       A-K ginny.grover@nordstrom.com & L-Z
     UM         COSMETIC CREDIT MEMO                               ALLOWANC COSM REBATE                      Cosmetic Rebate Credit                                                                    jamie.nelson@nordstrom.com                                  Vendor Number, Chargeback Number, Check Number
                                                                                                                                                                                                       A-K ginny.grover@nordstrom.com & L-Z
     UC         COSMETIC REBATE                                    ALLOWANC COSM REBATE                      Deduction of Cosmetic Rebate chargeback                                                   jamie.nelson@nordstrom.com                                  Vendor Number, Chargeback Number, Check Number
                                                                                                                                                                                                       A-K ginny.grover@nordstrom.com & L-Z
    U1-U9       COSMETIC REBATE ADJUST.                            ALLOWANC COSM REBATE                      Adjustment, plus or minus, to Cosmetic Rebate chargeback                                  jamie.nelson@nordstrom.com                                  Vendor Number, Chargeback Number, Check Number
 UH, UI, UO,                                                                                                                                                                                           A-K ginny.grover@nordstrom.com & L-Z
  US, UT        COSMETIC SALARY ADJUST.                            ALLOWANC COSM REBATE                      Adjustment, plus or minus, to Cosmetic Rebate salary chargeback                           jamie.nelson@nordstrom.com                                  Vendor Number, Chargeback Number, Check Number
     SI         CATALOG ADV CLM (3RD)                              ALLOWANC DIRECT CO-OP                     Nordstrom Direct Advertising Co-op claim                                                  advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     SJ         CATALOG ADV CLM (4TH)                              ALLOWANC DIRECT CO-OP                     Nordstrom Direct Advertising Co-op claim                                                  advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
     SA         NDIRECT ADV COOP                                   ALLOWANC DIRECT CO-OP                     Nordstrom Direct Advertising Co-op claim                                                  advcoop@nordstrom.com
                                                                                                             (new!) Allowance agreement for miscellaneous expenses (travel, style shows,
      CA        CLAIM ALLOWANCE                                    ALLOWANC EXPENSE OFFSET                   fixtures, etc.)                                                                           advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
      CA        CLAIM ALLOWANCE                                    ALLOWANC FREE SHIP PROMO                  (new!) Free customer shipping promotion for Direct division                               advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
      CP        VENDOR CONTEST                                     ALLOWANC VENDOR CONTEST                   Per signed vendor agreement, Vendor sponsored contest                                     advcoop@nordstrom.com

      CA        CLAIM ALLOWANCE                                    ALLOWANC VFMD                             Per signed vendor agreement, Vendor Funded Markdowns or other allowances                  advcoop@nordstrom.com                                       Vendor Number, Chargeback Number, Check Number
      QT        187 QUALITY CENTER                                 CHRGBACK 187 QUALITY CEN                  Nordstrom Quality Center - defective product claim (customer returns)       Yes           nqch@nordstrom.com                                          Claim Number
      CE        CLAIM ALTERATIONS                                  CHRGBACK ALTERATIONS                      Charges incurred by Nordstrom to alter or hem garments for sale to customer               Jeanie Ahn 206-303-2651
                                                                                                             (new!) Post Payment Audit - deduction for price discrepancies found on
      C9        CLAIM CORRECTION                                   CHRGBACK AUDIT COST ADJS                  'CHRGBACK' transactions                                                                   apaudit@nordstrom.com
                                                                                                             (new!) Post Payment Audit - deduction for discount discrepancies found on
     DQ         DISCOUNT CORRECTION                                CHRGBACK AUDIT DISC ADJS                  'CHRGBACK' transactions                                                                   apaudit@nordstrom.com                                       PO Number, Claim Number and explanation




               updated November 2008                                                                                                                                                                                                                                                               Page 4 of 7
               NORDSTROM
               Document Description mapping from Legacy AP system to New AP system - launched October 2008
                                                           Document Category Document Type                                                                                                          Style
Code (on AP     Description on Remittance and AP Website                             (on remit & AP website) as                                                                                     Detail On
website)        (prior to 10/3/2008)                                      (on remit) of 10/4/2008                 Detailed definition of document types                                             Web       Contact information                                           Required information or backup


                                                                                                                                                                                                              *Cost and Discount discrepancies contact Vendor Relations
     CR         CLAIM COST DIFFERENCE                                  CHRGBACK COST DIFFERENCE                   Price discrepancy - invoiced price is greater than PO price                       Yes       *Unit discrepancies (on DC/FC issued claims), contact DC/FC   Invoice Number, PO Number, Claim Number, explanation
    C1-C6       CLAIM CORRECTION                                       CHRGBACK COST/DISC ADJST                   claim adjustments, both payment and deduction                                               Vendor Relations (see Contact Us page for listing)
     CU         CLAIM OVERAGE ADJ.                                     CHRGBACK COST/DISC ADJST                   Chargeback claim adjustment for cost variance - vendor reimbursement                        Vendor Relations (see Contact Us page for listing)
     MO         CREDIT MEMO                                            CHRGBACK CREDIT MEMO                       Deduction taken per Vendor's credit memo or statement credit                                apaudit@nordstrom.com
                                                                                                                  Post Payment Audit - Reimbursement for credit memo or statement credit taken
     MN         CREDIT MEMO CANCELLED                       (will be same as original document description)       in error                                                                                    apaudit@nordstrom.com

     QF         CLAIM DESTROY IN FIELD                                 CHRGBACK DESTROY IN FIEL                   Defective product - Destroyed in Field per agreement (vs. returning to vendor)              Issuing Store (contact Store Information Manager)
     CW         CLAIM GRATIS MERCHANDISE                               CHRGBACK GRATIS MERCHAND                   RTV for COST of product pulled per Gratis agreement (Cosmetics)                             Issuing Store (contact Store Information Manager)
     CS         CLAIM SHORT SHIPPED                                    CHRGBACK QUANTITY SHORT                    Quantity discrepancy - Invoiced for more items than received                      Yes       Vendor Relations (see Contact Us page for listing)
     MJ         STATEMENT CREDIT MEMO                                  CHRGBACK STATEMENT CREDI                   Credit issued by vendor, on monthly statement                                               apaudit@nordstrom.com
     CX         CLAIM TESTERS FROM STOCK                               CHRGBACK TESTER STOCK                      RTV for COST of product pulled for in-store testers                                         Issuing Store (contact Store Information Manager)
                                                                                                                  Annual subscription fee to access Portal reporting tool for Sales and Stock-on-
     NW         WEB RPTS SUBSCRPT YR FEE                                CHRGBACK TOOLKIT SUBSCRI                  hand reports (Supplier Toolkit)                                                             cmio.chargebacks@nordstrom.com                                Vendor Number, Chargeback Number
     CC         CLAIM CANCELLED                             (will be same as original document description)       Chargeback and claim cancellation                                                           Vendor Relations (see Contact Us page for listing)
                                                                                                                                                                                                              A-K kimberly.murphy@nordstrom.com & L-Z
      CV        CLAIM REVENDOR                              (will be same as original document description)       RTV transferred to related pay-to account                                                   bob.rutkosky@nordstrom.com
      FD        FREIGHT DECREASE                                         FRT CHGB ADJUSTMENT                      Adjustment to a freight chargeback                                                          traffic@nordstrom.com
                                                                                                                                                                                                                                                                            Signed BOL, buyer emails, freight contract or PO showing
      FC        FREIGHT CHARGEBACK LV10                                 FRT CHGB AGREEMENT                        (new!) Chargeback for freight cost per PO agreement                                         traffic@nordstrom.com                                         allowance
                                                                                                                  Cancellation of outbound freight/handling on RTVs if product returned or
     CK         CLAIM FRT/HANDLING CANCEL                               FRT CHGB CANCEL                           Nordstrom error                                                                             traffic@nordstrom.com
    F1-F9       FREIGHT CHARGEBACK CANCEL                               FRT CHGB CANCEL                           Cancellation of FC - Freight Chargeback                                                     traffic@nordstrom.com
     FI         FREIGHT MERCH INVOICE                                   FRT CHGB MERCH INVOICE                    Freight chargeback for freight included on merchandise invoice in error                     traffic@nordstrom.com                                         See Routing Guide for Freight Invoicing instructions
                                                                                                                                                                                                                                                                            Signed BOL, buyer emails, freight contract or PO showing
      FC        FREIGHT CHARGEBACK LV10                                 FRT CHGB PO TERMS                         (new!) Chargeback for freight cost per PO terms                                             traffic@nordstrom.com                                         allowance
                                                                                                                  (new!) Chargeback for in-bound freight cost for merchandise not ordered (PO                                                                               Signed BOL, buyer emails, freight contract or PO showing
      FC        FREIGHT CHARGEBACK LV10                                 FRT CHGB PO VIOLATION                     Violation)                                                                                  traffic@nordstrom.com                                         allowance
                                                                                                                                                                                                                                                                            Signed BOL, buyer emails, freight contract or PO showing
      FC        FREIGHT CHARGEBACK LV10                                 FRT CHGB ROUTING VIOLATI                  (new!) Chargeback for freight routing violation                                             traffic@nordstrom.com                                         allowance
                                                                                                                  (new!) Post Payment Audit - deduction for price discrepancy found on
     CR         CLAIM COST DIFFERENCE                                     INVOICE AUDIT COST ADJS                 ‘INVOICE’ transactions                                                                      apaudit@nordstrom.com
                                                                                                                  (new!) Post Payment Audit - deduction for discount discrepancy found on
      DQ        DISCOUNT CORRECTION                                       INVOICE AUDIT DISC ADJS                 ‘INVOICE’ transactions                                                                      apaudit@nordstrom.com
     I1-I9      INVOICE CORRECTION                                        INVOICE COST ADJSTMNT                   Merchandise invoice payment adjustment                                                      Vendor Relations (see Contact Us page for listing)
   IU, I1-I9    INVOICE UNDERPYMT CORR.                                   INVOICE COST ADJSTMNT                   Merchandise invoice adjustment - additional amount due to underpayment                      Vendor Relations (see Contact Us page for listing)
                                                                                                                                                                                                              A-K kimberly.murphy@nordstrom.com & L-Z
  DR, D1-D9     DEBIT REINSTATEMENT                         (will be same as original document description)       Reinstating chargeback that had previously been written off                                 bob.rutkosky@nordstrom.com
                                                                                                                                                                                                              A-K kimberly.murphy@nordstrom.com & L-Z
           n/a                                                            INVOICE DEBIT BALANCE M                 (new!) Debit balance move from AP to AR                                                     bob.rutkosky@nordstrom.com
 DP, DA-DC DISCOUNT PAYBACK                                               INVOICE DISC ADJSTMNT                   Discount reimbursement for discount (DQ) taken in error                                     apaudit@nordstrom.com



               updated November 2008                                                                                                                                                                                                                                                                             Page 5 of 7
               NORDSTROM
               Document Description mapping from Legacy AP system to New AP system - launched October 2008
                                                           Document Category Document Type                                                                                                   Style
Code (on AP     Description on Remittance and AP Website                        (on remit & AP website) as                                                                                   Detail On
website)        (prior to 10/3/2008)                                 (on remit) of 10/4/2008                 Detailed definition of document types                                           Web       Contact information                                           Required information or backup
     SM         DROP SHIP FREIGHT                                     INVOICE DROP SHIP FREIG                Automated Freight reimbursement for Drop Ship vendors                                     Vendor Relations (see Contact Us page for listing)
      IF        INVOICE FREIGHT                                       INVOICE FREIGHT                        Freight charges on merchandise invoice (payment) - will be reversed with FI               traffic@nordstrom.com
  FB, FL, FP    FREIGHT BILL                                          INVOICE FREIGHT BILL                   Freight bill payment to carrier                                                           traffic@nordstrom.com
      IM        INVOICE                                               INVOICE LAST CHANCE                    (new!) Invoice payment for merchandise sold to Last Chance store(s)                       bob.rutkosky@nordstrom.com
      BI        BALANCE OF INVOICE                                    INVOICE MERCHANDISE                    Invoice payment (partial or full) for merchandise lost/damaged by carrier                 Vendor Relations (see Contact Us page for listing)            Vendor Number, Chargeback Number, Check Number
                                                                                                             Reversal of payment for BI - if vendor is responsible for lost/damaged
     B1         BALANCE OF INVOICE REV.                               INVOICE MERCHANDISE                    merchandise                                                                               Vendor Relations (see Contact Us page for listing)            Vendor Number, Chargeback Number, Check Number
     ZC         CLAIM ACCEPT                                          INVOICE MERCHANDISE                    Cancellation of PO Violation claim (merchandise accepted into inventory)                  Vendor Relations (see Contact Us page for listing)            Vendor Number, Chargeback Number, Check Number
    Z1-Z9       CLAIM ADJUSTMENT                                      INVOICE MERCHANDISE                    Adjustment, plus or minus, to Claim Accept (ZC)                                           Vendor Relations (see Contact Us page for listing)            Vendor Number, Chargeback Number, Check Number
     IM         INVOICE                                               INVOICE MERCHANDISE                    Merchandise invoice payment                                                               Vendor Relations (see Contact Us page for listing)
     IO         INVOICE OVERPYMT CORR.                                INVOICE MERCHANDISE                    Merchandise invoice adjustment - deduction for overpayment                                Vendor Relations (see Contact Us page for listing)
     IV         INVOICE REVENDOR                                      INVOICE MERCHANDISE                    Merchandise invoice transfer to related pay-to account                                    Vendor Relations (see Contact Us page for listing)
     IM         INVOICE                                               INVOICE SAMPLE                         (new!) Invoice payment for sample merchandise                                             advcoop@nordstrom.com

     QX         CLAIM VDR ACCOMMODATION                             MRCH RTN ACCOMMODATION                   Return to Vendor - overstock/ slow selling merchandise - per vendor agreement             Issuing Store (contact Store Information Manager)
                                                                                                             (new!) Post Payment Audit - Deduction for cost / pricing correction on 'MRCH
      C9        CLAIM CORRECTION                                    MRCH RTN AUDIT COST ADJS                 RTN' claim                                                                                apaudit@nordstrom.com
                                                                                                             (new!) Post Payment Audit - Deduction for discount correction on 'MRCH RTN'
     DQ         DISCOUNT CORRECTION                                 MRCH RTN AUDIT DISC ADJS                 claim                                                                                     apaudit@nordstrom.com                                         PO Number, Claim Number and explanation
     CU         CLAIM OVERAGE ADJ.                                  MRCH RTN COST/DISC ADJST                 RTV claim adjustment for cost variance - vendor reimbursement                             Vendor Relations (see Contact Us page for listing)


                                                                                                                                                                                                                                                                     Claim Number, Check number and explanation. Note: For
                                                                                                                                                                                                                                                                     price/discount discrepancies you must provide a PO#. For a
     QV         DC COORDINATED RETURN                               MRCH RTN DC CONSOLIDATIO                 Distribution Center return for multiple stores (consolidated) per agreement     Yes       Contact DC/FC generating the Return                           piece discrepancies you must include the total cartons received.


                                                                                                                                                                                                                                                                     Claim Number, Check number and explanation. Note: For
                                                                                                                                                                                                       *Cost and Discount discrepancies, contact Vendor Relations    price/discount discrepancies you must provide a PO#. For a
     CD         CLAIM DEFECTIVE MDSE.                               MRCH RTN DEFECTIVE                       Defective product returns (or Destroy in Field for specific Cosmetic vendors)   Yes       *Unit discrepancies (on DC/FC issued claims), contact DC/FC   piece discrepancies you must include the total cartons received.
                                                                                                             Quality inspection at FC or DC finds product defect or product that was not
     QQ         QUALITY ASSURANCE FAILED                            MRCH RTN DEFECTIVE                       ordered in shipment                                                                       Contact DC/FC generating the Return
     QI         CLAIM DISCONTINUED                                  MRCH RTN DISCONTINUED                    Cosmetics that have been discontinued from product line                                   Issuing Store (contact Store Information Manager)
                                                                                                             Outbound Freight charges, primarily associated to returned PO violation
     CF         CLAIM FREIGHT CHARGES                               MRCH RTN FREIGHT CHRGS                   merchandise                                                                               Vendor Relations (see Contact Us page for listing)
     QG         CLAIM GWP OVERSTOCKS                                MRCH RTN GWP/PWP OVERSTO                 Cosmetic Gift With Purchase overstock returns per agreement                               Issuing Store (contact Store Information Manager)
     QW         CLAIM PWP OVERSTOCKS                                MRCH RTN GWP/PWP OVERSTO                 Cosmetic Purchase With Purchase overstock returns                                         Issuing Store (contact Store Information Manager)
     SK         RETURN TO INTERNET                                  MRCH RTN INTERNET                        (new!) Merchandise return from Direct division                                            808clvndrrqst@nordstrom.com.
     CO         CLAIM MDSE NOT ORDERED                              MRCH RTN NOT ORDERED                     RTV for PO violations - SKUs not on Purchase Order                                        Contact DC/FC generating the Return                           Invoice Number, PO Number, Claim Number, explanation
     CL         CLAIM PAST CANCEL                                   MRCH RTN NOT ORDERED                     RTV for PO violations outside of the shipping window                                      Contact DC/FC generating the Return
     CG         CLAIM SHIPPED TOO SOON                              MRCH RTN NOT ORDERED                     RTV for PO violations outside of the shipping window                                      Contact DC/FC generating the Return
     CJ         CLAIM OVERSTOCK                                     MRCH RTN OVERSTOCK                       RTV direct from store per Return Authorization (RA) agreement                             Issuing Store (contact Store Information Manager)
                                                                                                             Claim payment/adjustment for restocking fees on sellable goods (per merchant
     QS         RESTOCKING CHARGES                                  MRCH RTN RESTOCKING FEE                  agreement)                                                                                Vendor Relations (see Contact Us page for listing)
     QR         CLAIM VENDOR RECALL                                 MRCH RTN VENDOR RECALL                   Return to vendor - recalled product                                                       Issuing Store (contact Store Information Manager)



               updated November 2008                                                                                                                                                                                                                                                                      Page 6 of 7
               NORDSTROM
               Document Description mapping from Legacy AP system to New AP system - launched October 2008
                                                           Document Category Document Type                                                                                                           Style
Code (on AP     Description on Remittance and AP Website                             (on remit & AP website) as                                                                                      Detail On
website)        (prior to 10/3/2008)                                      (on remit) of 10/4/2008                 Detailed definition of document types                                              Web       Contact information                                  Required information or backup
     NL         NON COMP UCC LBL MISSING                               NON-COMP 128 LBL MISSING                   Missing GS1-128 carton label                                                                 cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     NG         NON COMP UCC UNSCANNABLE                               NON-COMP 128 UNSCANNABLE                   Unusable GS1-128 carton label                                                                cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  Expense offset fee when vendor is not able to receive an electronic PO (EDI
     NP         EDI NON COMP-PO                                        NON-COMP EDI PO (850)                      850)                                                                                         cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     SV         ND FLAT SHIPPED HANGING                                NON-COMP FLAT SHIPD HANG                   Merchandise ordered to ship flat but merchandise was received hanging                        cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     NN         INACCURATE ASN                                         NON-COMP INACCURATE ASN                    Quantities received do not match ASN quantities                                              cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     NH         INCORRECT HANGER                                       NON-COMP INCORRCT HANGER                   Merchandise not on correct VICS hanger                                                       cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     NE         INVOICE CORRECTION                                     NON-COMP INVOICE CORRECT                   Expense offset fee for correcting vendor invoice errors in AP system                         Vendor Relations (see Contact Us page for listing)   Vendor Number, Chargeback Number, PO Number
     NA         EDI NON COMP - ASN                                     NON-COMP MISSING ASN                       ASN Missing or Unusable at time shipment is received at DC/FC                                cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     ND         MISSING UPC BARCODE                                    NON-COMP MISSING BARCODE                   Barcode missing from hangtag (ticket)                                                        cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     NM         MISSING HANGER                                         NON-COMP NO VICS HANGER                    Merchandise not on VICS hanger                                                               cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number

  NI, NY, NZ    NON-CONSOLIDATED INVOICE                               NON-COMP NON-CONSOL INVO                   Expense offset for non-consolidation of invoice - require only one per shipment              Vendor Relations (see Contact Us page for listing)   Vendor Number, Chargeback Number, PO Number

      IE        EDI NONCOMP-INVOICE                                    NON-COMP NON-EDI INVOICE                   Expense offset fee for failure to transmit EDI 810 Invoice - paper copy received             cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
      SU        ND NOT PCKD AS SLLG UNIT                               NON-COMP NOT PCKD AS SLG                   Merchandise missing display box (e.g. watches)                                               cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
      SN        ND POLYBAG SEALED INCRCT                               NON-COMP PBAG SEALD INCR                   Polybag sealed incorrectly                                                                   cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  Expense Offset fee to reshoot original sample photo (on figure) when
     SG         SMPL RESHOOT FIGURE                                    NON-COMP PHOTO RESHT FIG                   production item differs                                                                      cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  Expense Offset fee to reshoot original sample photo (flat) when production item
     SF         SAMPLE RESHOOT FLAT                                    NON-COMP PHOTO RESHT FLA                   differs                                                                                      cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     SS         ND POLY BAG NOT SEALED                                 NON-COMP PLYBG NOT SEALD                   Polybag not sealed                                                                           cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     SO         ND POLY BAG TO THIN                                    NON-COMP PLYBG TOO THIN                    Polybag does not meet required thickness                                                     cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  Expense offset fee for handling merchandise that was not ordered or allocated
     NQ         PO VIOLATION NOT ORDERED                               NON-COMP PO VIOLATION                      to incorrect store                                                                           cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     SX         ND POLY BAG MISSING                                    NON-COMP POLYBAG MISSING                   Polybag missing - Nordstrom Direct                                                           cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
     SB         ND QUALITY CONTROL                                     NON-COMP QUALITY ASSURAN                   Merchandise does not me Quality Standards                                                    cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  Expense Offset fee to touch-up original sample photo when production item
      SE        SAMPLE PHOTO TOUCHUP                                   NON-COMP SMPL PHOTO TOUC                   differs                                                                                      cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
      NB        UNSCANNABLE BARCODE                                    NON-COMP UNSCANNABLE BAR                   Barcode on hangtag (ticket) was unscannable                                                  cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
                                                                                                                  UPC Catalog data not loaded at time of item setup or UPC not available on
     NU         EDI NONCOMP-UPC CATALOG                                 NON-COMP UPC CATALOG                      Catalog at time of order                                                                     cmio.chargebacks@nordstrom.com                       Vendor Number, Chargeback Number, PO Number
    N1-N3       EDI NONCOM CORRECTION                       (will be same as original document description)       miscellaneous correction for any of the non-compliance chargebacks                           Vendor Relations (see Contact Us page for listing)
     SZ         ND REVERSAL                                 (will be same as original document description)       Reversal of Nordstrom Direct non-compliance chargeback                                       cmio.chargebacks@nordstrom.com
     NC         NONCOM CHARGEBACK CANCEL                    (will be same as original document description)       Reversal of non-compliance chargeback                                                        cmio.chargebacks@nordstrom.com
     VZ         CHECK REISSUE                               (will be same as original document description)       Reissued check if original check was lost                                                    Vendor Relations (see Contact Us page for listing)   Vendor Number, Chargeback Number, Check Number


*Note: All direction to Vendor Relations (see Contact Us page) is referencing the 'Contact Us' page within Nordstrom's AP Vendor Inquiry website at




               updated November 2008                                                                                                                                                                                                                                                               Page 7 of 7

				
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