Job Description - Librarian - May 2011

							            Hutt City Libraries – Librarian



Position Title:             Librarian


Division:                   Hutt City Libraries                     Date: May 2011


Group:                      Community Services


Location:                  Based at one site with the
                           flexibility to work across all
                           libraries from time to time.


Incumbent:                                                          Signature:


Reports to:                Library Manager/Team Leader              Signature:


            1 Purpose of Position
            The purpose of this position is to perform a range of functions at a professional level that
            contributes to effective and customer focused service provision at all times.



            2 Position Dimensions

                                                                                     CURRENT DATA

                                                                      Nil.
Number of people reporting directly to you:


Total number of employees under your influence:


Operating budget:


Other direct costs under your control:

                                                                      RFID Implementation
Changes likely within 12 months:
                                                                      Increasing the number of floating collections
                                                                      Introduction of eBooks




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      3 Major Activities
                       % OF                                                                       IMPORTANCE
                      TOTAL
ACCOUNTABILITY                                                OBJECTIVE                           (High, med, low)
                       JOB

                                             CUSTOMER SERVICES
                                  Provide responsive and proactive customer service, across
                                  the full range of library services.
                                  Ensure processes and policies are consistently applied.

                                  Identify and communicate opportunities for service
                                  improvement.
                                  May be required to coordinate service delivery within a
                                  community library or act as Library Manager in the absence
                                  of a Library Manager.
                                  Ensure physical layout and presentation of the libraries is
                                  professional and engaging at all times.



                                        EVENTS AND PROGRAMMES
                                  Support the promotion and delivery of products, events,
                                  programmes and collections.



                         READERS ADVISORY AND REFERENCE SERVICES
                                  May be required to provide specialist services within area of
                                  expertise.
                                  Deliver Reader’s Advisory Services.

                                  Deliver Reference Services.




                                                USER EDUCATION
                                  Deliver user education.

                                  Support and train customers to access resources regardless
                                  of format.




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                                                       COLLECTIONS
                                      Provide input into collection selection.

                                      Feedback collection development issues through manager
                                      to appropriate content specialist.
                                      Identify and report gaps in collections.

                                      Identify and report needs for replacement copies or
                                      additional copies to meet demand.




                                        COMPLYING WITH HCC POLICIES
Health and Safety                     Ensure a safe working environment is maintained.                       HIGH

Legislative                           Abide by Council’s policies and legislative obligations.             MED/LOW
Obligations
                                       EEO “good employer” principle, Local Government Act
                                        2003.
                                       Health and Safety Employment Act 1992.
Treaty of Waitangi
                                      Demonstrate clear perception of the intent of, and                   MED/LOW
                                      commitment to, the application of the principles of the
                                      Treaty of Waitangi.
Civil Defence
                                      Participate in corporate emergency and civil defence                 MED/LOW
                                      planning, training and operations under the direction of the
                                      Emergency management Controller.



          4 Delegated Authority

                DECISIONS EXPECTED                                           RECOMMENDATIONS EXPECTED


Expenditure within internal delegated authority                   Contribution to Long-Term Strategies as required


Process, quality control and standards compliance                 Policy development


                                                                  Collection development


                                                                  Programmes, Services, Content and Events development




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         5 Working Relationships


                                               INTERNAL RELATIONSHIPS


           MOST FREQUENT CONTACTS                                        NATURE OR PURPOSE OF CONTACT


Team Leader and Library Manager                                  Reports to


Customer Experience Team                                         Colleagues


Programme Delivery and Collections Team                          Deliver and contribute to the development of
                                                                 programmes, events, services, collections and content
                                                                 delivery.


Hutt City Libraries Colleagues                                   Maintain positive working relationships with all staff


Hutt City Council Colleagues                                     Maintain positive working relationships with Hutt City
                                                                 Council staff


                                               EXTERNAL RELATIONSHIPS


           MOST FREQUENT CONTACTS                                        NATURE OR PURPOSE OF CONTACT


Library customers


Local community groups and leaders


Schools and education providers


Local businesses




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             6 Training and Experience Requirements
FORMAL QUALIFICATIONS/CERTIFICATES:

Essential:                                                           Preferred:
 Tertiary Library Qualification to Level or NZ  Postgraduate Library degree
  library certificate (minimum.)
OTHER:

Essential:                                                           Desirable:
 Understands and applies Libraries policies and 
  processes.
 Some previous library experience.
 Excellent understanding of library collections and
  information service delivery.
 A high degree of computer literacy, including
  intranet and database navigation skills; evaluating
  resources.
 Sound knowledge of Library Management systems.
 May also have advanced skills in the area of
  expertise, for example in:
        Service delivery to children and teens
        Information services/reference skills
        NZ and/or local history, Genealogy
 Customer service environment experience.
 Commitment to getting to now and working with a
  diverse community.




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           7 Areas of Competency – General Position

           Value – Responsibility



     Behaviour                         Competency                                     Required Level


                                                                    Sees situations objectively and accepts the validity
Choose a positive            Flexibility
                                                                     of others view points.
attitude
                                                                    Accepts responsibility
                                                                    Coaches and provides feedback so others are
Lead by example              Team leadership
                                                                     confident in their work.
                                                                    Effectively questions, listens and understands
                                                                     others.
                                                                    Clearly describes what needs to be achieved and
                                                                     provides practical support and advice or
                                                                     demonstrations of a new task.
                                                                    Acknowledges accountability for the outcome of an
Take ownership               Responsibility and
                                                                     action.
                             accountability
                                                                    Accepts responsibility for self and team.
                                                                    Able to give both positive and negative feedback.
Challenge others to          Performance management
                                                                    Holds regular discussions and reviews.
do the right thing
                                                                    Gives adequate directions and makes requirements
                                                                     clear.

           Value – Integrity



     Behaviour                         Competency                                       Description


                                                                    Maintains confidence and a positive attitude in
Do what you say you          Personal effectiveness
                                                                     attaining goals.
will
                                                                    Solves problems and takes appropriate actions
                                                                    Freely admits to mistakes and is always open when
Be honest and                Reliability
                                                                     talking about difficult situations
trustworthy
                                                                    Accepts own share of the workload and helps
Show respect                 Respect for others
                                                                     others when required.
                                                                    Works collaboratively to achieve objectives.
                                                                    Maintains sound judgement under pressure.
Be loyal                     Personal responsibility
                                                                    Acts as a role model for others in promoting the
                                                                     organisation and team




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         Value- Together



     Behaviour                       Competency                                          Description


                                                                  Written communication is clear, concise and appropriate
Clarity in                 Communication skills                    to the audience.
communication                                                     Willing and able to initiate verbal dialogue to ensure goals
                                                                   are met – fosters two way communication.
                                                                  Makes good use of active listening skills, listens
Listen to understand       Listening and responding                objectively without interrupting.
                                                                  Maintains good eye contact.
                                                                  Supports colleagues by encouraging participating and
Encourage and              Relationship building                   listening actively.
support each other                                                Builds strong and positive relationships with work
                                                                   colleagues through regular contact, sharing of ideas and
                                                                   experiences.
                                                                  Is an enthusiastic and willing participant of any team.
Seek opportunities to      Teamwork                               Willing to sacrifice personal goals for the achievement of
work with each other                                               team objectives.
                                                                  Sees issues from the perspective of others and readily
Share information          Interpersonal                           contributes own opinion – offers knowledge to others
                           understanding                           when an opportunity arises to add value.
                                                                  Shows consideration, concern and respect for the
                                                                   thoughts and feelings of other people.
                                                                  Shows an ability to think about a situation from different
Show appreciation          Giving feedback                         perspectives.
                                                                  Able to give positive feedback in a timely manner.
                                                                  Encourages their team to enjoy their work.
Have fun together          Having fun at work

         Value – Excellence

     Behaviour                       Competency                                          Description


                                                                  Works with their team to foster a sense of pride in their
Be professional            Personal orientation                    professionalism.
                                                                  Consistently produces work of a high standard.
                                                                  Takes responsibility for correcting customer service
Focus on service           Customer service                        problems.
                                                                  Has a good awareness of customer needs and works to
                                                                   improve customer satisfaction.
                                                                  Encourages their team to celebrate success.
Look for success and       Celebrating success
celebrate it
                                                                  An independent thinker.
Challenge processes        Constructive challenging               Uses the appropriate forums and internal structures to
                                                                   question the rationale for processes, decisions or actions.
                                                                  Willing to question traditional assumptions.
Be innovative and          Innovation                             Is enthusiastic about new ideas.
creative                                                          Has a positive approach to change.
                                                                  Is enthusiastic about their teams ideas.
Contribute to              Critical thinking                      Identifies opportunities to develop and implement new
improvement                                                        ways of doing things.
                                                                  Seeks to clarify quality expectations when not sure.
Take pride in our          Concern for quality                    Expects high standards from others.
work




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        Technical Competencies

     Competency                                                   Description



Understanding                Demonstrates an understanding of Council, its missions, customers, businesses and
Council                      processed and the opportunities for new/enhanced services. Incorporates and
                             understands the Local Government Act by focusing on the wellbeing of the
                             community from social, economic, cultural and environmental perspectives.

Community                    Bases decisions and actions on a thorough understanding of the character and
Awareness                    culture of the community.

Te Tiriti o Waitangi         Demonstrates a recognition of the importance of Council’s Te Tiriti o Waitangi
                             Charter and applies these principles to work practices

Political Acumen             Understands the political nature of Council’s work, and its policy development and
                             implementation role at a local, regional and national level. Demonstrates a
                             commitment to democratic principles by respecting the roles of elected members,
                             community interest groups and the decision making process.

Legislative                  Has an understanding of how relevant legislation impacts on their position. Able to
Understanding                provide guidance and advice where appropriate and can apply legislative concepts
                             to actual situations.

Project Management           Takes an active role in developing, leading and implementing significant activities
                             and projects within Council. Takes responsibility for their own and others actions
                             and takes overall accountability for the effectiveness of the process as well as the
                             outcome.

Administrative               Successfully manages administrative systems and functions in an efficient and
efficiency                   accurate manner. Understands the need for attention to detail, can prioritise
                             workload and use systems and resources appropriately.

Technical Literacy           Has a strong understanding of technical equipment that supports activities within
                             Council. Has a superior knowledge of IT packages, assists others to access
                             information and understands how to achieve effective processes in a timely manner.

Specialist Knowledge         Has achieved a high level of performance and specialist knowledge in a
                             technical/professional area. Able to provide specialist input in a number of
                             situations and are regarded by other parts of the organisation as having superior
                             knowledge in their area.

Health and Safety            Understands the principles of working in a healthy and safe environment. Ensures
                             Health and Safety systems and processes are followed, and takes active steps to
                             ensure their own well being and the wellness of others.

Analytical Thinking          Comprehends a situation and breaks it down into components, identifying key or
problem solving              complex issues. Can interpret and link information to resolve problems

Strategic thinking           Understands rapidly changing trends, threats, strengths and weaknesses to the
                             wider council. Ensures alignment with the Organisation’s vision and values




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