LOCAL POLICING AND PARTNERSHIPS DEPARTMENT
Police Enquiry Officer, Torquay (18.5 hours per week)
Salary - £17,188 to £18,343 per annum (£8,594 to £9,171 pro rata per annum) plus
12.5% shift allowance.
The successful applicant will also be eligible to claim for weekend enhancement as
Applications are invited for the post of Police Enquiry Officer based at Torquay
Police Station. The role also requires the post holder to work at other Police Stations
Enquiry Offices within a 15 mile radius of Torquay (currently Newton Abbot and
Totnes) to provide resilience, therefore the ability to travel between police stations is
The principal responsibility of this role is to provide a professional and effective
frontline service to all who attend or contact our police enquiry offices, resolving
enquiries at the first point of contact, wherever possible, promoting reassurance,
confidence and trust in our service at all times by making every contact count.
Working in a busy and often challenging environment, applicants must have a
proven customer-focused approach to dealing with people from a wide variety of
backgrounds. Experience of demonstrating verbal and written communication skills
are essential. It is essential that applicants possess the proven ability to work in
challenging and difficult circumstances, often unsupervised, and to tight timescales.
Evidence of working effectively as part of a team together with evidence of
administrative and keyboard skills including knowledge of Microsoft products are
The successful candidate will be required to undertake role specific training as
indicated in the role profile.
As part of our duty of care and in line with the Equality Act 2010, we need to
establish whether you will be able to carry out functions that are essential to the role
for which you are applying (with reasonable adjustments where appropriate). This
role has been identified and requires the standard medical check form. The
preferred candidate will be sent the appropriate forms to be completed once
The preferred candidate will also be subject to a pre-employment drugs test.
This post is subject to basic vetting clearance (BC).
Please ensure that your application provides evidence of all the essential experience
and specialist skills and knowledge, as outlined in the role profile, as the shortlisting
process will be assessed against these criteria. The interview will be structured
using the behaviours listed on the role profile, which will give you the opportunity to
further evidence your skills, knowledge, aptitude and experience for the role.
Completed applications along with an external attendance criteria form should be
People Services Centre (Resourcing), Devon and Cornwall Police, Force
Headquarters, Middlemoor, Exeter, Devon, EX2 7HQ
Closing date for completed applications: Friday 28 December 2012
Shortlisting date: Wednesday 2 January 2013
Interview date: Wednesday 9 January 2013
Applications received without the completed attendance criteria form will not
be progressed to short listing. If you are a current member of Devon &
Cornwall Police staff, you will need to include a copy of your PDR.