system with multiple operators. In addition to the existing operator assistance,
a new IVRS facility is in service with effect from 1.3.11. Using this upgraded
version of call centre, the consumers are registering their complaints and on
rectification of complaints, the feed back is being given to the consumers
through SMS to mobile numbers and through IVRS to the land line numbers.
22.214.171.124 Same day service connection
The Board has initiated several schemes aimed at providing better service to the
consumers. A 'same day service connection scheme' has been introduced for LT
domestic, commercial and industrial consumers from 1.4.2000.
126.96.36.199 Training Programs.
In Department of Human Resource Development wing of TANGEDCO
,there are 4 major Training Institutes and 11 nos. centres are functioning
Hydro Training Institute (To cater Hydro Power Station)
Thermal Training Institute (To cater Thermal Power Station)
Transmission and Distribution Training and Development Institute
(To cater Transmission &Distribution areas).
Staff Training College(To cater Management Training needs of all
10 Nos. of Technical Training and Development Centres(To cater
the needs of the Engineers/Staff in Distribution areas)
One cable Jointing Training centre (To cater to the needs of Metro
The following 3 Institutes have been recognized by CEA/Ministry of
Power/New Delhi as Category –I Institutes:
Transmission and Distribution Training and Development
Hydro Training Institute,Kuthiraikalmedu
Thermal Training Institute,North Chennai.
Programmes for attitudinal changes and for equipping the personnel with
updated knowledge are being conducted regularly.TANGEDCO(Subsidiary of TNEB)
has come out with a declared training policy in line with National Training Policy
communicated by the CEA.The Training policy has been documented and made open
All employees will undergo training on various training programmes
conducted by all the institutes/Centres in order to update their knowledge. A total of
over 16127 employees have been benefited under regular Training programme during
2008-09 and 38761 employees during 2009-10 and 17829 employees to be imparted
training programmes during 2011-12,Also number of special programmes have been
conducted based on the needs of the employees.
7.2.4 IMPLEMENTATION OF APDRP SCHEMES:
TNEB has implemented APDRP programs in five EDCs viz. Coimbatore South,
Pudukottai, Villupuram, Chengalpattu and Udumalpet, Chennai Metropolitan area
covering four EDCs of Chennai and 19 towns in Coimbatore Metro, Salem, Erode,
Tirunelveli, Madurai Metro, Trichy Metro, Kancheepuram, Mettur and Cuddalore
EDCs to improve the consumer satisfaction by establishing quality, reliable and
stable power supply by carrying out system improvement works such as
• Establishment of new substations
• Erection of new distribution transformers
• Strengthening of existing lines
• Implementing the computerized billing for LT consumers to reduce the
7.2.5 REPLACEMENT OF METERS
TNEB has effective system for replacement of the defective meters. The Board
has an action plan for speedy replacement of defective meters.
7.2.6 DEMAND SIDE MANAGEMENT
The Ministry of Power, Government of India through the Bureau of Energy
Efficiency (BEE) has formulated “Bachat Lamp Yojana” (BLY) scheme in
o The Energy Department has also issued G.O. Ms. No. 87 Energy (C2)
Department dated 14.09.2010 for the implementation of this scheme
o Implementation of the BLY scheme in Tamil Nadu may account to
the peak load relief of approx. 500-600 MW.
o TANGEDCO has awarded the contract for implementing the BLY
scheme in Tamil Nadu with 60% of the project areas in 22