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					system with multiple operators.   In addition to the existing operator assistance,
a new IVRS facility is in service with effect from 1.3.11. Using this upgraded
version of call centre, the consumers are registering their complaints and on
rectification of complaints, the feed back is being given to the consumers
through SMS to mobile numbers and through IVRS to the land line numbers.



7.2.3.2      Same day service connection

The Board has initiated several schemes aimed at providing better service to the
consumers. A 'same day service connection scheme' has been introduced for LT
domestic, commercial and industrial consumers from 1.4.2000.



7.2.3.3      Training Programs.

      In Department of Human Resource Development wing of TANGEDCO
      ,there are 4 major Training Institutes and 11 nos. centres are functioning
      namely:


             Hydro Training Institute (To cater Hydro Power Station)

             Thermal Training Institute (To cater Thermal Power Station)

             Transmission and Distribution Training and Development Institute

             (To cater Transmission &Distribution areas).

             Staff Training College(To cater Management Training needs of all

             the areas)

             10 Nos. of Technical Training and Development Centres(To cater

             the needs of the Engineers/Staff in Distribution areas)




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                   One cable Jointing Training centre (To cater to the needs of Metro

                   Engineers/SStaff)

                   The following 3 Institutes have been recognized by CEA/Ministry of

                   Power/New Delhi as Category –I Institutes:

                          Transmission and Distribution Training and Development

                          Institute,Madurai.

                          Hydro Training Institute,Kuthiraikalmedu

                          Thermal Training Institute,North Chennai.

            Programmes for attitudinal changes and for equipping the personnel with

updated knowledge are being conducted regularly.TANGEDCO(Subsidiary of TNEB)

has come out with a declared training policy in line with National Training Policy

communicated by the CEA.The Training policy has been documented and made open

from 13.05.2003.

                All employees will undergo training on various training programmes

conducted by all the institutes/Centres in order to update their knowledge. A total of

over 16127 employees have been benefited under regular Training programme during

2008-09 and 38761 employees during 2009-10 and 17829 employees to be imparted

training programmes during 2011-12,Also number of special programmes have been

conducted based on the needs of the employees.


     7.2.4 IMPLEMENTATION OF APDRP SCHEMES:

     TNEB has implemented APDRP programs in five EDCs viz. Coimbatore South,
     Pudukottai, Villupuram, Chengalpattu and Udumalpet, Chennai Metropolitan area
     covering four EDCs of Chennai and 19 towns in Coimbatore Metro, Salem, Erode,


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Tirunelveli, Madurai Metro, Trichy Metro, Kancheepuram, Mettur and Cuddalore
EDCs to improve the consumer satisfaction by establishing quality, reliable and
stable power supply by carrying out system improvement works such as
   •    Establishment of new substations

   •    Erection of new distribution transformers

   •    Strengthening of existing lines

   •    Implementing the computerized billing for LT consumers to reduce the

        payment time.


7.2.5 REPLACEMENT OF METERS

TNEB has effective system for replacement of the defective meters. The Board
has an action plan for speedy replacement of defective meters.
7.2.6 DEMAND SIDE MANAGEMENT

DSM Activities:

   The Ministry of Power, Government of India through the Bureau of Energy

       Efficiency (BEE) has formulated “Bachat Lamp Yojana” (BLY) scheme in

   domestic sector.

           o The Energy Department has also issued G.O. Ms. No. 87 Energy (C2)

              Department dated 14.09.2010 for the implementation of this scheme

              in TamilNadu.

           o Implementation of the BLY scheme in Tamil Nadu may account to

              the peak load relief of approx. 500-600 MW.

           o TANGEDCO has awarded the contract for implementing the BLY

              scheme in Tamil Nadu with 60%         of   the   project   areas in   22




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