Individual Auto List of documents claim procedure required to be completed Important procedure in case of any claims occurred Police report is required in case of the following: 1 2 3 1. Theft of Vehicle or Accessories 2. Accident involving third party Complete Claim Approved - Notify Claims 3. Damage due to malicious act Documents Work order release 4. Accident causing heavy damages or total loss (constructive total loss) Required original documents in case of constructive total loss 1. Client must immediately contact us by the hotline below, within or theft claim 5 working days. 1. BPKB/ Vehicles Ownership Book Chartis Automobile Claims Hotline 2. Original Purchase Invoice Call : 021 299 11500 (JABODETABEK) 3. STNK/ Vehicle Registration Documents SMS : 0815-13-200-500 4. Blank Receipts in Triplicate (signed on Rp.6.000 stamp duty) E-mail : firstname.lastname@example.org 5. Ignition Key (2 pieces) 6. Police Report When reporting claim by phone, or e-mail, the following 7. Berita Acara Pemeriksaan (BAP) claim information should be submitted: 8. Statement Letter of Kadit Serse (surat keterangan hilang) 9. Statement Letter of STNK Revocation (Tanda Pemblokiran) 1. Motor Insurance Policy Number 10. Discharge Form 2. Name of Insured 3. Registration Number Claim Involving Third Party 4. Extent of Damages 5. Circumstances of Loss 1. Police Report (POLSEK) 2. Copy of Third Party’s SIM and STNK 3. Statement of claim from Third Party 2. Submit the documents immediately (see document 4. Photos of Damaged Vehicle requirement) and if required Chartis will conduct site inspection (survey) within 24 hours after receiving the First Other Important Things Notice Of Loss. 1. Workshop will be appointed by the Insurer based on nearest to the Client’s residence /office We will release approval following to complete review on the 2. Client is not allowed to have the vehicle repaired without 3. documents / or releasing work order /repair instruction to the Insurer’s approval appointed garage*. 3. Insurer’s limit of Liability is based on the particular motor policy condition For further queries, please contact our * Enclosed is our listed panel garage all over Indonesia Chartis Automobile Claims Hotline * we implemented high service standard hence the list of panel garage can at 021 299 11500 (JABODETABEK) exchanged and subject to further update.
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