Fan Guide - Tampa Bay Lightning - NHL.com by jianghongl

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                                      October 1, 2011

                                      Dear Lightning Fans,

                                      As we begin the 2011-12 Tampa Bay Lightning season, we have
                                      a lot to be excited about. Head coach Guy Boucher and his
                                      Lightning team are fresh off a great playoff run last spring, one
                                      which saw us fall just one goal short of reaching the Stanley Cup
                                      Finals. Our full season ticket base has more than doubled over
                                      last season, and our new micro-chipped jersey is revolutionizing
                                      fan loyalty programs throughout the sports world. In fact, we look
                                      forward to seeing more than 10,000 fans sporting the same home
                                      Lightning blue jerseys each night that the players will be wearing
                                      on the ice.

                                      And the transformation of the St. Pete Times Forum saw Chairman
                                      and Governor Jeff Vinik invest $40 million into the arena this past
                                      summer. The results will transform the fan experience and we think
                                        you’ll understand our excitement once you get to enjoy the arena
                                         for yourself. We have opened up the concourses to the ice,
                                           added plenty of new fan amenities and replaced every stadium
                                            seat in the Times Forum with padded theater-style seats,
                                            complete with cup holders. You’ll now feel a sense of “Tampa
                                            Bay” everywhere you walk in the building.

                                           In the following pages, we are presenting a helpful reference
                                           to help you better utilize the Times Forum and manage your
                                          relationship with the Lightning, our players and other fans.
                                          This A to Z Guide aims to explain everything you need to
                                        know about the St. Pete Times Forum, the Tampa Bay Lightning
                                         and the National Hockey League, including the new facets of
                                         our transformed arena.

                                           We hope you have a great 2011-12 season and we look forward
                                           to your being the Thunder behind our Lightning.

                                            Sincerely,

                                            Dave Andreychuk
                                            Vice President of Fans and Business Development




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    Access Points
    The following areas of the St. Pete Times Forum present access accordingly:      Seating locations and facilities are provided. The St. Pete Times Forum
      • Chairman’s Club: Invite Only                                                 offers a barrier free entrance with an elevator dedicated for our disabled
                                                                                     guests. For more information on accessible seating and our ADA Policies
      • XO Communications VIP Club: XO Communications VIP Club                       visit the St. Pete Times Forum website under “ADA Information” on the
         Members Only                                                                main ticketing page.
      • PNC Bank Club: XO Communications VIP Club and PNC Bank Club
         Members Only                                                                St. Pete Times Forum accessible seating locations:
      • Bud Light Party Deck: All ticket members (space and event permitting)        Promenade Level: 104, 106, 108, 109, 110, 112, 120, 122, 123, 124, 126, 128
      • Suite Level: Suite Ticket Members Only                                       Club Level: 207, 210, 218, 228
      • Club Level: Club Level ticket members; PNC Bank Club Members;                PNC Bank Club: Section 14 and 17
         XO Communications VIP Club Members; Suite Level -Ticket Members
      • Club Level Restaurant: All ticket members                                    Terrace Level: 303, 304, 306, 308, 310, 311, 313, 314, 319, 321, 325, 326, 328, 329

    Accessible Parking	                                                              Account Changes	
    Although the St. Pete Times Forum does not control any parking in the            If you need to update your phone number, email address, or mailing
    downtown area, there are several convenient parking locations nearby.            address make sure to let us know!
    While all surrounding lots have disabled parking, the most convenient            Call Client Services at 813-301-6800 or visit TampaBayLightning.com and
    location is the South Regional Parking Garage. This garage is operated by        click on “My Lightning Account Manager.”
    the city of Tampa and is located at the corner of Channelside Drive and
    Florida Avenue.
                                                                                     Additional Tickets
    Accessible Seating                                                               To order additional tickets for Lightning games you can purchase online
    Patrons requiring assistance should contact the St. Pete Times Forum in          at TampaBayLightning.com via “My Lightning Account Manager,” or visit
    advance of their visit.                                                          the McDonald’s Ticket Office to take care of your ticket needs (tickets are
                                                                                     not available over the phone for purchase through the McDonald’s Ticket
    For accessible seating please call:
                                                                                     Office). Please call your Client Sales Manager or Client Services with any
        Tampa Bay Lightning: 813-301-6600                                            questions.
        Tampa Bay Storm: 813-301-6600
        All other events:      813-301-6700                                          Address
    If you have arrived to the St. Pete Times Forum and you do not have accessible   St. Pete Times Forum/Tampa Bay Lightning
    seating and have the need for it, please see a representative at the ADA         401 Channelside Drive
    entrance outside the McDonald’s Ticket Office or at Guest Services located       Tampa, Florida 33602
    behind Section 101 on the plaza level for any accessible seating needs.          www.sptimesforum.com
    Please keep in mind, there may not be accessible seating available on the        www.tampabaylightning.com
    day of an event.                                                                 	




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    Advanced Ticket Ordering                                                           Aisle Courtesy
    As a Season Ticket Member, you will receive an advanced order form allowing        For the safety of all our fans, sitting or standing in the aisles is not allowed.
    you to reserve seats to concerts, family shows and all other non-hockey            So all fans can enjoy every second of the action, please wait until play has
    events. An order form will be sent to the primary e-mail address listed on         stopped on the ice to leave or return to your seats. We enforce the “Puck in
    your account and also posted in our weekly updated newsletter.                     Play” rule and will not allow fans into the seating area until there is a break
    Seat locations for the concert or event will not be identical to your 2011-12      in the play on the ice. For other events, please be aware of your surroundings
    Tampa Bay Lightning season ticket as each concert and event arena set up           and be courteous to those around you.
    is different and some areas are obstructed. Your seats, in most cases, will
    be reserved in the best available Promenade Level and Club Level locations         Alcohol Service Management/Policy
    available. If your information has changed, or you would like to start receiving   St. Pete Times Forum staff is trained in responsible alcohol service man-
    event announcements, please visit “My Lightning Account Manager” to                agement by certified TEAM Coalition trainers.
    update your information. All advanced concert and event priority is based on       All alcohol purchases must be accompanied by a valid state issued driver’s
    availability and some restrictions apply.                                          license or ID, Passport, or Military ID. You must be 21 years of age to
                                                                                       purchase any alcohol. You will be asked to present valid ID if you appear
    Advanced Ticket Ordering Priority Levels:                                          to be 40 years of age or younger. Service of alcoholic beverages is limited
    Executive Suites - Guaranteed advanced St. Pete Times Forum concert &              to two (2) drinks per person, per purchase.
               event ordering priority                                                 Alcohol service cut-off time for a Lightning game is ten minutes into the
    Premium Seating - (XO Communications VIP Club row A & B and PNC Bank               third period. Cut-off time for a Storm game is the beginning of the fourth
               Club Seat Members) - Guaranteed advanced St. Pete Times                 quarter.
               Forum concert & event ordering priority                                 Guest are not permitted to bring in any outside alcoholic beverages, nor
    Full Season - Advanced St. Pete Times Forum concert & event ordering priority      are they permitted to leave the building with alcohol purchased inside the
                                                                                       St. Pete Times Forum.
    21-Game Plan - Advanced St. Pete Times Forum ordering priority for select
               concerts and events                                                     All other events the drink limit and cut-off time will vary depending on the
    10-Game Plan - Based on availability                                               event.

    Advertising Opportunities                                                          Alert Cab
                                                                                       The St. Pete Times Forum has teamed up with United Cab and will offer
    See “Corporate Partnerships”                                                       FREE rides for our guests who feel as though they should not be driving.
                                                                                       All you need to do is visit the Guest Services desk across from section 101
    Airports                                                                           and we will set it up for you. Once the taxi driver arrives, hand him or her
    The Tampa International Airport is 8 miles from the St. Pete Times Forum.          your keys and drivers license and you are safely on your way home. It’s
                                                                                       that easy.
    Tampa International Airport
    4424 N West Shore Blvd., Tampa, FL 33614-7633                                      In addition to our Alert Cab program, United Cab stages several taxicabs
                                                                                       at our Paradise Limousine 15 Minute Circle at the conclusion of each St.
    (813) 870-8700
                                                                                       Pete Times Forum event. Located near the north end of the arena, just off
    Airport Code: TIA                                                                  Channelside Dr.
    Airport Use: Commercial
    Website: www.tampaairport.com



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    Announcements                                                                    Bad Juan Margarita Bar
    Music Showcase presents “Fan Shouts” – these are personalized special            “Be the Party” at the Bad Juan Margarita Bar located on the Promenade
    messages such as birthdays, welcomes, anniversaries and even proposals           Level at Section 116. The Bad Juan Margarita Bar serves a variety of
    that appear on Lightning Vision at our home games. To process a request,         cocktails and spirits including Bad Juan Margaritas.
    please log on to tampabaylightning.com, find the scoreboard message
    application under “Fan Zone” and submit the request at least a week prior to     Bag Searches
    the game your message is to appear. Each Fan Shout costs $50 and will be         All bags that are permitted inside the venue will be subject to a search
    displayed during the 2nd intermission. Fan Shouts are limited to a total of 10   by our staff. Guests with prohibited items will be asked to return them to
    per game, are treated first-come, first-served, and content must be approved     your vehicle prior to entering the venue. Small personal bags (purses, baby
    by the Lightning.                                                                bags, etc) will be permitted inside the St. Pete Times Forum, while large
                                                                                     bags, backpacks, wrapped packages; etc will not be permitted inside the
    Anthem Singers                                                                   venue and should be taken back to your vehicle.
    See “National Anthem”                                                            Also see “Prohibited Items”

    Appearances (Tampa Bay Lightning)                                                Banners and Signs
    All player, coach, alumni, community ambassador, Thunderbug, Lightning           The Lightning are proud to showcase many local bands and performers
    Girl and Rolling Thunder requests from community based organizations             at our home games. Entertainers and groups interested in performing
    must be submitted via e-mail to Erik Lye (elye@sptimesforum.com) six (6)         are asked to please submit a written request, some bio credentials and
    weeks prior to scheduled event. The request should include the date, time,       contact info, and a video link of a prior performance to
    specific event details and expectations of our talent.                           gameentertainment@sptimesforum.com.
    For individual appearance information, see also the “Lightning Girls” and
    “Thunderbug” sections under “Lightning Vision Cast.”                             Bench Photo
                                                                                     Get your picture taken while sitting on the same bench as the pros after a
    Assistive Listening Devices                                                      Lightning game
    For our guests that need audio assistance, simply stop by the Guest              *subject to availability, minimum ticket requirement
    Services Desk across from section 101 and we will distribute an assisted
    listening device in exchange for a form of picture I.D.                          Bench Warmers
                                                                                     4 members of your group will sit on the Lightning bench or in the penalty
    ATM’s                                                                            box as the team warms up prior to a game
    Inside the St. Pete Times Forum at sections 104, 112, 126, 204 and 312.          *subject to availability, minimum ticket requirement

    Baby Changing Stations                                                           Bicycle Parking
    There are baby-changing stations in all of our restrooms at the St. Pete
                                                                                     There is bicycle parking available adjacent to the South Regional Parking
    Times Forum. There are family restrooms located by sections 208 and 325.
                                                                                     Garage between the garage and our VIP West Parking Lot.




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   Binoculars                                                                   Camera Policy
   Binoculars are permitted. Binocular bags are not permitted.                  For hockey and arena football games still cameras with a lens smaller than
                                                                                6 inches will be permitted. For concerts and other events the camera policy
   Birthday Parties                                                             will vary depending on the event promoter. Cameras with a detachable lens
   See “Thunderbug’s Birthday Bash”                                             are prohibited at all concerts. Video and audio recording devices and camera
                                                                                bags are also prohibited.
   Bottles and Containers (Also see “Prohibited Items”)
                                                                                Cancelled/Postponed Events
   Patrons are not permitted to bring bottles or containers into the
   St. Pete Times Forum, at any time.                                           If an event is cancelled or postponed a press release will be made by the
                                                                                St. Pete Times Forum where the course of action will be announced for
                                                                                those who have purchased tickets.
   Box Office
   See “Ticket Office”                                                          Career Opportunities
                                                                                If you are interested in job opportunities within the Lightning organization
   Broken Seats                                                                 or with the St. Pete Times Forum visit TeamWorkOnline.com through
   If your seat is broken please contact your nearest usher or report to the    the link on the bottom of the Lightning website. There are many opportunities
   Guest Services desk located across from section 101.                         for party-time employment as well as full-time employment.

   Bud Light Party Deck                                                         Catering (Special Events)
   The Bud Light Party Deck is located on the Terrace Level at Sections 304     The St. Pete Times Forum offers catering services through Delaware North
   and 328. The 11,000 square foot outdoor deck offers a variety of food and    Companies, Sportservice for all corporate events, fundraising, holiday
   beverage options including plenty of cold Bud Light. Enjoy the spectacular   parties and other special occasions. For catering services, please visit
   views of downtown Tampa while enjoying the great weather after a big         stpetetimesforum.com and click on “Arena Info” for more details.
   Lightning win.
                                                                                CCM Club
   Buddy’s Thunder Zone                                                         Located on the Club Level at section 213. Accommodates 30-40 people
   Enhance your group outing by renting the Buddy’s Thunder Zone for games,     and includes all-inclusive buffet, beer, wine, and soda. All the amenities
   concerts and family shows held at the St. Pete Times Forum. Located on       of an executive suite with more space and a great view of the game!
   the Terrace Level at Section 313, the Buddy’s Thunder Zone is ideal for      Includes meet & greet with Lightning Alumni member. For more information
   birthday parties and other special occasions. The Thunder Zone includes      or to book your group, call your client sales representative or 813-301-6900.
   a private area for food and beverage along with furniture and games from
   Buddy’s Home Furnishings. For more information on reserving the Buddy’s
   Thunder Zone, please call 813-301-6683 or visit our Ticketing Information    C.H.A.R.G.E. Program
   Booth on the Promenade Level at Section #.                                   See “Community Relations”

                                                                                Charitable Donations
                                                                                See “Lightning Foundation”




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   Child’s Ticket Policy                                                           Club Level
   It is a St. Pete Times Forum policy that children UNDER two (2) years old are   Located on the fourth (4th) floor of the St. Pete Times Forum, the Club Level
   admitted free of charge for all events as long as they sit on a lap. (Age       is home to the Club Restaurant, PNC Bank Club. FrankCrum Club, CCM Club,
   limit subject to change based on show promoter request; please call Client      East Club Deck and all Club Level seating.
   Services or the McDonald’s Ticket Office at the St. Pete Times Forum for
   more information).                                                              Club Level Restaurant
                                                                                   Our Club Level Restaurant hosts reservation (suggested) and open seating
   Client Services                                                                 (based on availability) for all Lighting Games, and most other events. Priority
   The Client Services Department is solely dedicated to servicing the needs       Seating will be given to premium guests and Lightning season ticket holders.
   of Season Ticket Members. We are excited to help make the 2011-2012             To make your reservation please visit TampaBayLightning.com/STM and
   Lightning Season a memorable one, making it as welcoming and convenient         click on “Restaurant Reservations.”
   for you as possible. Client Services can help out in a variety of ways; don’t
   hesitate to contact your account representative at any time.                    Coat Check
      • Ticket requests for St. Pete Times Forum concerts, games and events        There is no coat check at the St. Pete Times Forum.
      • Fax and e-mail notifications
      • Updating your account information                                          Code of Conduct
      • Questions regarding your account and ticket package                        See “NHL Code of Conduct” and “St. Pete Times Forum Code of Conduct”
      • Exchange games
      • Lost tickets                                                               Color Guard (Tampa Bay Lightning)
      • Season Ticket Member benefits and incentives                               Your group may have the opportunity to present colors before the
                                                                                   National Anthem at a Lightning home game. Please submit a request
      • General building information and questions                                 along with a photo or video link of your Color Guard to:
      • Ticket Relocation and upgrades                                             gameentertainment@sptimesforum.com.
      • Purchasing additional Lightning and Storm tickets
      • Renewing your season ticket package
      • Last minute day of game questions
   You can also call us if…
     • You need your account number
     • Change the will call name for your tickets
     • Relocate to a disabled seating section for the evening
     • Questions about your account manager
     • Have an urgent matter and can’t get a hold of your account manager
     • Make a payment on your account




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   Community Relations
   The Tampa Bay Lightning Community Relations Department aims to lead            Most of these programs are free of charge or may be used as fund-raising
   by example, inspire others, and offer hope to those less fortunate in          opportunities for local nonprofit organizations, youth groups and educational
   order to create a lasting impact in the Tampa Bay community. This will be      programs. These programs reach thousands of children of all ages through
   accomplished through the donations of in-kind merchandise, lending time        hundreds of events each year.
   and resources to local non-profit organizations and through programming
   in Bay area schools, hospitals and the military.                               The Lightning continue to support several Florida youth hockey events.
                                                                                  They include the Statewide Amateur Hockey of Florida (SAHOF) High
      C.H.A.R.G.E. Program                                                        School Championships, the SAHOF High School All-Star game and the
      C.H.A.R.G.E. - Contributing Hours Across our Region through our             Team Florida Chicago Showcase team.
      Generous Employees, is Tampa Bay Sports & Entertainment’s employee          If you are interested in learning more about these programs, please
      volunteer program. Its objective is to have the Lightning/Storm Family      contact the Lightning Community Hockey Initiatives Department at
      C.H.A.R.G.E. throughout the Tampa Bay community volunteering a              813.301.6500.
      minimum of 4,000 hours at various non-profits each year. Each month,
      without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event
      in the community to demonstrate the importance of giving back.
                                                                                  Concessions
                                                                                  On every level of the St. Pete Times Forum, there is a wide array of
                                                                                  concessions stands offering appetizing food and beverage options.
      In-Kind/Charitable Merchandise Donations                                    If you have questions or concerns, call 813.301.6904.
      The Tampa Bay Lightning is delighted to support a wide range of
      charities and community organizations each year through the donations
      of in-kind merchandise. The team takes pride in being able to provide
                                                                                  Concierge Locations
      fundraising support to non-profit groups all while strengthening            Our all new concierge will assist our guests with an array of services.
      relationships across the community. Each year the Bolts are asked to        Concierge desks are located at the Executive Suite entrance, on both
      support thousands of worthwhile charitable events via the donations of      the east and west side of the Executive Suite level (level 5), the XO
      in-kind merchandise. Donation requests can be made through an online        Communications VIP Club, and at section 204 of the Club Level (level 4).
      request form at www.tampabaylightning.com, by clicking on the
      “In-Kind Merchandise Donations” link under the “Community” tab.

   Community Hockey Initiatives
   In a continuing effort to reach out to the community and grow the game of
   hockey in the Tampa Bay area, the Lightning has created several programs
   under the Community Hockey Initiatives umbrella. These programs include
   Street Lightning and Rink of Dreams, the Outback Intermission Challenge, the
   Tampa Bay Lightning Clinic Program, Hockey and Heels/Hockey 101 and the
   Subway Kid’s Ice Crew.




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   Corporate Partnerships                                                     Directions to St. Pete Times Forum
   The Tampa Bay Lightning, Tampa Bay Storm and St. Pete Times Forum           St. Petersburg
   provide an impactful platform to engage your brand with a diverse and       Take I-275 North to Exit 44 (Ashley Drive), to Jackson, left on Jackson to
   passionate consumer audience with a variety of promotional opportunities    Morgan. Right on Morgan to Channelside Drive.
   and customized marketing solutions. By understanding your goals and
   objectives, we’ll tailor a sponsorship program that delivers ROI and        Clearwater, Largo, Palm Harbor, Tarpon Springs, Oldsmar
   increases your business.                                                    Take SR-60 (Gulf to Bay/Courtney Campbell) to I-275, North on I-275
                                                                               to Downtown East/West Exit 44, Ashley Street to Jackson. Left on
      • State-of-the-art arena branding                                        Jackson to Morgan. Right on Morgan to Channelside Drive.
      • Unique experiential promotions                                         Citrus Park, Town & Country, Pasco County, Spring Hill
      • In-arena and market activation platforms                               Take Veterans Expressway (SR 589) South to I-275. North on I-275 to
      • Electronic and print media                                             Exit 42 (Armenia Ave), South (right) on Armenia to Platt Street, left on
      • Television and Radio                                                   Platt. Platt turns into Channelside Drive.
      • Digital and Social media                                               North Tampa, Ocala, Gainesville, Land O Lakes, Zephyrhills
      • Community Programs                                                     Take I-275 South to Exit 45A (Downtown East/Jefferson), South on
                                                                               Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on
      • Loyalty and Hospitality                                                Morgan to Channelside Drive.
      • Measurement and ROO Analysis
                                                                               Orlando, Lakeland, Plant City, Daytona, Jacksonville, Polk County
   For more information on Corporate Partnerships and Advertising              Take I-4 West to I-275 South to Exit 45A (Downtown East/Jefferson),
   Opportunities with the Lightning, Storm and St. Pete Times Forum, please    South on Jefferson to Whiting Street. Right on Whiting Street to
   call 813-301-6500 or visit www.tampabaylightning.com/partnerships.          Morgan. Left on Morgan to Channelside Drive.
                                                                               Bradenton, Sarasota, Venice, Ft Myers, Ft Lauderdale, Miami,
   Credit Card Policy                                                          Naples, Port Charlotte
   The St. Pete Times Forum honors Visa, MasterCard and American Express.      Take I-75 North to SR-60 Exit 257 toward Brandon, merge onto SR-60
                                                                               on the Left towards Tampa, SR-60 turns into Channelside Drive. Follow
                                                                               Channelside Drive to Old Water Drive. Left on Old Water Drive.
   Damaged Merchandise
   Any damaged or defective merchandise purchased can be returned or           Brandon, Vero Beach, Palm Beach, Gibsonton
   exchanged at the Lightning Locker within 30 days of purchase with           Take SR-60 (Adamo Drive) West to Channelside Drive, South on
   receipt. Any non Lightning event purchases are final and non-refundable.    Channelside Drive to Old Water Drive, left on Old Water Drive.
                                                                               From the LeeRoy Selmon (Crosstown) Expressway Eastbound:
   Designated Driver Program presented by Bud Light                            I-75 North to Exit 256 (LeeRoy Selmon Expressway.) Use Exit 6-B
   and the Florida Department of Transportation                                (Channelside area). At end of ramp, head East on Channelside Drive.
   See “Good Sport Designated Driver Program presented by Bud Light and        From the LeeRoy Selmon (Crosstown) Expressway Westbound:
   the Florida Department of Transportation”                                   Use Exit 9, (22nd Street); at bottom of ramp, turn right onto 22nd Street; go
                                                                               a short distance to Adamo Dr. (Route 60). Turn left (West) onto Adamo Drive.
                                                                               At the traffic light under the overpass, follow left curve (Adamo Dr. becomes
                                                                               Channelside Dr.).



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   Disabled Drop Off                                                                 East Club Deck
   For your convenience we have a disabled drop-off and pick up area. Guests can     Located on the 4th floor of the St. Pete Times Forum behind section 213.
   be dropped off or picked up in the Paradise Limousine 15 Minute Circle located    The East Club Deck is outdoor area where smoking is allowed on game nights.
   on the north side of the building along Channelside Drive. For those who have
   trouble getting around, the 15 Minute Circle is located just yards from the ADA   Elevators
   entrance and elevator.                                                            The St. Pete Times Forum has six (6) guest elevators for use during an event.
   Distribution of Materials                                                           • There is the ADA elevator on the NW corner of the building and has
                                                                                          access to all public areas
   The St. Pete Times Forum does not allow unauthorized distribution
   of materials on St. Pete Times Forum property. If you have interest                 • There are two (2) VIP West Elevators on the West side of the building
   in marketing and advertising opportunities contact the Corporate                       that access the 100 level, 200 level and the Suite Level
   Partnerships department.                                                            • There is the Small Freight Elevator on the SW corner of the
   See “Corporate Partnerships”                                                           building and has access to all public areas
                                                                                       • There are two (2) VIP East Elevators on the NE side of the building
   Donations Requests for Tampa Bay Lightning Items                                       that access the 100 level, 200 level and the Suite Level
   See “Community Relations”
                                                                                     End Times
   Door Opening Times                                                                Tampa Bay Lightning games generally last two (2) to three (3) hours.
   Door opening times may vary depending on the type of event. Normally
   doors will open for a Tampa Bay Lightning game 90 minutes prior to the            E-Mailing Tickets
   start of the game. Doors for PNC Bank Club, VIP Club and Suite guests             In your Lightning Account Manager the ticket forwarding feature allows you
   will open 2 hours prior to the start of the game. Tampa Bay Storm games           to e-mail tickets to friends, family or clients when you can’t attend a game.
   will normally open doors 90 minutes prior to the game. Please check our           Simply log into “My Lightning Account” and select the ticket or group of tickets
   website or call for door times for all other events.                              you wish to send. Enter the recipient’s information and select forward.

   Dress Code                                                                        Emergency Guest Contact Information
   The St. Pete Times Forum asks all guests to be appropriately dress for all        The best way to be contacted during an event at the St. Pete Times Forum is
   events. In our premium seating areas guests are encouraged to dress in            to set your cell phone to vibrate. We do not page guests during an event. Our
   business casual attire, not excluding Tampa Bay Lightning and Tampa Bay           Security Office can be contacted at 813-301-6770. Your section, row and seat
   Storm merchandise.                                                                number will be needed to contact you in the case of an emergency.

   Drop Off and Pick Up Points                                                       Emergency Evacuation
   Guests can be dropped off or picked up in the Paradise 15 minute parking          In the event of an emergency, the St. Times Forum staff will provide
   circle located on the north side of the building along Channelside Drive.         instructions and direct guests to the closest emergency exit.
                                                                                     Please follow the instructions of the staff and proceed in a calm and
                                                                                     safe manner. Guests should use the stairwells as a means of evacuation.
                                                                                     Elevators and escalators may not be working at the time of an evacuation.



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   Escalators                                                                   Executive Suites
   The St. Pete Times Forum has three (3) escalators for use during an event.   Enjoy world class, sold out concerts, family shows, Tampa Bay Lightning
     • There is an escalator just inside the Club entrance that will            hockey games and Tampa Bay Storm football games in style in the comfort
        take you to the 200 level                                               of your own luxury suite at the St. Pete Times Forum. There is no better way
                                                                                to spend quality face-to-face time with your top clients, employees or relax
     • There is the North escalator across from section 108 that will take      with family and friends, than in an executive suite. Our newly renovated
        you to the 300 level and the South escalator across from section 124    suites are available on an individual night rental basis or through our cost-
        that will also take you to the 300 level                                effective suite share program. (Annual basis?) - SG
   Event Setup                                                                  The St. Pete Times Forum has six (6) guest elevators for use during an event.
      End Stage – 13,000 to 15,000 seating capacity                               • Eighteen (18) tickets to all events (option to purchase additional tickets)
                                                                                  • Three (3) VIP parking passes
      Half House – 10,000 seating capacity
                                                                                  • Personal concierge service to cater to your event night needs
      Blue Line Theatre – 3,000 to 6,000 seating capacity                         • Option to pre-order food and beverage at a discounted price
      Center Stage – 19,000 seating capacity                                    	 • 5-star menu items
                                                                                  • Expanded wine list
      Ice Hockey – 19,500 seating capacity
                                                                                  • Point system for suite catering
      Basketball – 17,000 seating capacity                                        • Wet bar
      Arena Football – 15,000 seating capacity                                    • Refrigerator
                                                                                  • Two large flat screen televisions with cable
                                                                                  • Wireless internet connection
                                                                                  • Access to exclusive lounges and bars
                                                                                For more information call the Tampa Bay Lightning Executive Suite
                                                                                Department at 813-301-6800.

                                                                                Family Restrooms
                                                                                For your convenience the St. Pete Times Forum has two family restroom
                                                                                facilities; located behind sections 208 & 326. The family restrooms are
                                                                                equipped with all your standard toiletries and include a baby-changing table.

                                                                                Fan Comments
                                                                                We want to hear from YOU! Visit the Lightning website and send us an
                                                                                email by clicking on the “Contact Us” link at the bottom of the page. You
                                                                                may also contact the Lightning by calling the Client Services Department
                                                                                at 813-301-6800.



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   FAN FEST ON THE PLAZA                                                                 First Aid
   The “Fan Fest” at the St. Pete Times Forum’s newly renovated main entrance            In the case of an emergency, we have two (2) First Aid rooms located at
   plaza gives fans a place to meet, gather and relax before the game. There             the St. Pete Times Forum; one across from section 112 and one across from
   they can enjoy live music and interactive games, go inside Rolling Thunder            section 312. Medical services are provided by the Tampa Fire Department.
   (the Bolts’ mobile trailer), enter to win prizes in a variety of contests, meet the   If you are unable to reach one of these areas please notify the nearest
   Thunderbug and the Lightning Girls, and enjoy food and drink specials. You            St. Pete Times Forum employee for assistance.
   might also see and take part in SUNSports Lightning Live pre-game television
   show. It’s a free show before the show as we count down to face off.                  Food and Beverage Brought to St. Pete Times Forum
                                                                                         Guests may not bring food and/or beverage into the St. Pete Times Forum,
   Fan Mail                                                                              at any time except for medical purposes. Guests must dispose of the unau-
   Your interest in the Tampa Bay Lightning and its players is important to us and       thorized items prior to entrance into the St. Pete Times Forum.
   these guidelines will better help your chances for a response and allow more
   requests to be fulfilled.                                                             Guests with specific/special dietary needs due to medical conditions or
                                                                                         religious requirements should contact the St. Pete Times Forum at
   The autograph request guidelines are as follows:                                      813-301-6545.
     • Players will only sign one item per request.
     • A self-addressed stamped envelope (SASE) must be provided to                      Full Season Ticket Member Jersey
        help ensure a response. Items without proper return postage                      Full season ticket holders will receive replica home game jerseys equipped
        will not be returned.                                                            with a microchip technology; that will allow a discount of 35% off all
     • Forms of return postage such as postage coupons or money                          merchandise and 25% off all concessions purchased at the St. Pete Times
        (cash or check) will not be accepted. If cash or check is sent,                  Forum during Tampa Bay Lightning games. Season ticket members receive
        it will be donated to the Lightning Foundation. Return postage                   an equal number of jerseys as number of full season tickets, with a max
        should consist of stamps from your native country.                               of six.
     • Do not send items for multiple players in the same envelope.                      Lost or stolen Jerseys will be replaced at a $150.00 fee. Please have
   	 • Players will not be able to personalize any autographs.                           the primary account member contact the Client Services Lounge at
                                                                                         813.301.6800 or your Client Sales Manager to coordinate a replacement.
     • Please do not send letters to players during the months of
        April, May, June, July or August as they are on vacation for
        the off-season.                                                                  FrankCrum Club
     • It is highly recommended that you refrain from sending any                        Located on the Club Level at section 203, accommodates 30-65 people and
        items of importance or value.                                                    includes all-inclusive buffet, beer, wine, and soda. All the amenities of an
                                                                                         executive suite with more space and a great view of the game! Includes
   Tampa Bay Lightning fan mail can be addressed to the individual                       meet & greet with Lightning Alumni member. For more information or to
   players and should be mailed to:                                                      book your group call your client sales representative or 813.301.6900.
   Player Name
   Tampa Bay Lightning                                                                   Game Date and Time Change
   401 Channelside Drive                                                                 The complete Tampa Bay Lightning schedule can be found at
   Tampa, FL 33602                                                                       www.tampabaylightning.com. Any game date or time changes will be
                                                                                         updated when necessary.



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   Game Length                                                                       Group Tickets
   Tampa Bay Lightning games are always 3 equal 20 minute period separated           Are you part of a local organization looking for a night out to celebrate? Are
   by 2, 15 minute intermissions. In the event of the score being tied at the end    you looking for a great incentive for your staff? Or do you just need a night
   of regulation a 5 minute overtime period is played. If score remains tied after   out with the rest of your family and friends? From dentists to churches to
   overtime a best of 3 shootout is conducted. On average a Tampa Bay Lightning      scouts; we’ll specifically tailor an event to fit your group needs. Groups of 15
   game will last between 2 – 3 hours but times will vary from game to game.         or more save big so gather up your friends, family and co-workers for a night
                                                                                     of great NHL action! We can customize a special package for your group
   Game Worn Jerseys                                                                 regardless of the occasion. Group events are also advertised in the Season
   Please see the NHL’s Game-Worn Jersey Authentication Program by visiting          Ticket Member Newsletter throughout the season. Call our Group Sales line
   www.nhl.com or visit the MeiGray Group at http://www.meigray.com/.                at 813-301-6900 to book your group night with the Lightning!

       About The MeiGray Group                                                       Guaranteed Giveaway Card
       The MeiGray Group Game-Worn Jersey Authentication Program                     All Full Season Ticket Members will receive a guaranteed giveaway card
       (meigray.com) individually numbers, security-tags and markets the             with their season tickets; one card for every 2 full season tickets. Please
       game-worn jerseys for 17 NHL clubs. MeiGray has partnered with                hold onto this card throughout the season. You will be entitled to giveaways;
       the NHL since October 2002 in the NHL-MGG Game-Worn Jersey                    these dates will be listed on your giveaway card. You will have 30 days to
       Authentication Program. Since its introduction the NHL-MGG Game-              obtain your giveaway. After 30 days we cannot guarantee you this item.
       Worn Jersey Authentication Program has donated more than 2,000                Please present your Guaranteed Giveaway Card at the MetroPCS Lounge
       game-worn jerseys to its member teams and their charitable foundations        to receive your game day gift.
       throughout North America.
                                                                                     Guest Services
   Gift Cards
                                                                                     Guest Services is located on the main concourse across from Section.
   St. Pete Times Forum and Tampa Bay Lightning Gift cards can be used on            Guest Services Representatives are available to assist you with any needs
   food, beverage and merchandise at St. Pete Times Forum concession stands,         on game and event nights. Please stop by at any time for information
   restaurants and retail stands. All gift cards have an assigned value and          regarding St. Pete Times Forum events, directions, or assistance involving
   expiration date. Standard expiration date is the final game of the Tampa Bay      the programs listed below. There are also Guest Services Representatives
   Lightning regular season.                                                         located throughout the arena.
   Glitz & Sticks                                                                      • Designated Driver
   “See Lightning Foundation”                                                          • Medical Assistance (located at 112, 312; provided by Tampa Fire Rescue)
                                                                                       • Wheelchair Escorts
   Good Sport Designated Driver Program presented by                                   • Family Restrooms (located at 208 & 326)
   Bud Light and the Florida Department of Transportation                            	 • Disabled Drop-Off
   The Designated Driver program is designated to reward those fans who                • Tag-A-Kid
   decide not to drink for the safety of their friends and family. Each time you
   attend an event at the St. Pete Times Forum your designated driver can visit        • Item Check-In Area
   Guest Services across from section 101 to receive a FREE Designated Driver          • Assisted Listening Devices
   souvenir cup, which is good for unlimited fountain sodas and a chance to
   win an autographed jersey.



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   History
   St. Pete Times Forum History                                                     Tampa Bay Lightning History
   Ground broke on the St. Pete Times Forum in 1995 with the building officially    Founded by Hockey Hall-of-Famer Phil Esposito, the Lightning was named
   opening in 1996. Though the first event at the Times Forum was the Royal         after Esposito watched a storm roll in over Tampa Bay. On December 6, 1990,
   Hanneford Circus, the first Lightning game was played on October 20, 1996, a     the NHL announced that Esposito’s vision would become reality and that the
   5-2 win over the New York Rangers. Since dropping the puck for the first time,   Lightning would begin play for the 1992-93 season. On October 7, 1992, at
   the Bolts have gone on to raise multiple banners to the rafters, including the   the Florida State Fairgrounds Expo Hall, the Lightning dropped the puck on the
   2004 Stanley Cup Championship, 2004 Eastern Conference Championship, as          franchise with a 7-3 win over the Chicago Blackhawks that featured four goals
   well as 2002-03 and 2003-04 Southeast Division Championships.                    by Chris Kontos, a team record that still stands today.
   The arena, also home to the Arena Football League’s Tampa Bay Storm, has         The team moved from Expo Hall to the Thunderdome in downtown
   hosted numerous high-profile events including the 1999 NHL All-Star Game,        St. Petersburg (now Tropicana Field) on July 20, 1993. On October 9, 1993
   the 2007 ACC Men’s Basketball Tournament, the 2008 NCAA Women’s Final            the Lightning set a NHL single-game attendance record when 27,227 fans
   Four, the 2009 SEC Men’s Basketball Tournament, a rally for then-presidential    attended the first regular season game at the new dome against the Florida
   candidate Barack Obama and more. The Times Forum is scheduled to host the        Panthers. Tampa Bay made its NHL Stanley Cup Playoffs debut there in 1996,
   2012 Republican National Convention in August as well as the 2012 NCAA           taking on the Philadelphia Flyers in the Eastern Conference Quarterfinal.
   Men’s Hockey Championship, the Frozen Four (April). It is annually named         The Lightning eventually lost the hard-fought series in six games. The Bolts
   as one of the busiest venues in North America by Pollstar and other leading      moved into the new St. Pete Times Forum (then known as the Ice Palace) in
   venue publications. The building serves as the centerpiece of downtown           downtown Tampa for its next season.
   Tampa’s Channel District which includes numerous hotels, restaurants and
   nightlife options.                                                               It would take a few years for Tampa Bay to again get a taste of the post-
                                                                                    season, but in 2002-03 the Lightning captured their first Southeast Division
   During the summer of 2011, the publicly-owned St. Pete Times Forum               title. That year the Lightning went on to defeat the Washington Capitals
   underwent a $40 million transformation that was privately funded by Tampa        in six games in the Conference Quarterfinal for what was the franchise’s
   Bay Sports and Entertainment owner and chairman Jeff Vinik. The building         first series win. Despite a loss to the eventual Stanley Cup Champion New
   boasts 69 executive suites - 20 on the lower level and 49 on the upper level.    Jersey Devils in the second round, the seeds were sewn for future success.
   There is a newly renovated, open-air box office, new seats with cup holders,     The next season Tampa Bay had the best campaign in team history, posting
   performance stage with a massive pipe organ as well as a signature outdoor        a 46-22-8-6 record with 106 points and a second consecutive division
   paradise deck overlooking downtown Tampa. The capacity at the St. Pete           championship. But it was what happened in the postseason that became the
   Times Forum ranges up to 21,000 depending on the event.                          franchise’s crowning achievement. Following a 23-game gauntlet against
                                                                                    some of the NHL’s best teams, the Lightning captured the organization’s first
                                                                                    Stanley Cup Championship on June 7, 2004 on home ice with a 2-1 win in
                                                                                    Game 7 against the Calgary Flames.
                                                                                    Complete with a new owner and vision, a transformed Lightning team
                                                                                    played to within one game of the Stanley Cup Final in 2011, Jeff Vinik’s first
                                                                                    full season as owner and chairman. That team tied the franchise record for
                                                                                    wins in a season with 46 and was second for points with 103. The Lightning
                                                                                    now look toward the future with a rejuvenated fan base and heightened
                                                                                    expectations.




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   Hockey Camps                                                                    Inclement Weather Policy
   See “Youth Hockey”                                                              If a St. Pete Times Forum event is postponed or cancelled due to inclement
                                                                                   weather, please visit the St. Pete Times Forum website for current information
   Hosting an Event                                                                or call the McDonald’s Ticket Office at 813-301-2500.
   Go to the website www.sptimesforum.com and under the drop down for
   “Arena Info” go to “Booking information.” Click on “Download Forum              Interpretive Services
   Booking Information” below to download the Forum Rental Information,            If you are in need of interpretive services for a concert or event call
   which contains material such as Booking Procedures, Rental Rates and            813.301.6700 to coordinate.
   Building Information.
   If you are interested in the possibility of booking an event, call XXXXXXXXXX   Intoxicated Guests
   or send the Booking Application located in the “Forum Rental Information”       The St. Pete Times Forum reserves the right to deny entry to any guest that
   to the St. Pete Times Forum.                                                    appears to be under the influence of drugs and/or alcohol. An intoxicated
                                                                                   guest may also be ejected from the venue if they are showing signs of
         Send Booking Application:                                                 impairment due to drugs and/or alcohol.
         By Fax to 813-301-1494
         or By Mail to Attention: Elmer Straub                                     In-Game Equipment
         St. Pete Times Forum                                                      Pucks that enter the stands may be kept by the guest that catches the
                                                                                   puck. While protective netting is set up at each end of the rink, pucks may
         401 Channelside Drive                                                     still go into the crowd. Pucks can cause serious injuries, so please stay
         Tampa, Florida 33602                                                      alert at all times. Please notify a Guest Services member if you are hit or
                                                                                   hurt by a puck.
   Hotels
   Embassy Suites and Marriott Waterside are proud partners of the Tampa           In-Kind/Charitable Merchandise Donations
   Bay Lightning and St. Pete Times Forum. Both properties are located within      See “Community Relations”
   walking distance of the arena and offer exceptional accommodations and
   services. For more information, please contact:                                 Job Opportunities
         Embassy Suites Downtown                                                   See “Career Opportunities”
         813-769-8300
         www.tampadowntown.embassysuites.com                                       Kids Club
         Marriott Waterside                                                        See “Thunderbug Kids Club presented by Subway”
         813-221-4900
         www.marriott.com                                                          Kids Zone
         Lowes Don CeSar                                                           Located on the West Plaza of the St. Pete Times Forum. The Kids Zone
         727.360.1881                                                              is open three hours prior to every Tampa Bay Lightning home game and
         www.loewshotels.com/en/Don-CeSar-Hotel                                    closes at puck drop. The Kid Zone offers several inflatable games
                                                                                   appropriate for kids age 5-16.




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                                        30   31

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   Level Names and Numbers
   Event Floor – Level 1                                                              The Lightning Community Hero Program
   Administration/Offices/Ticket Office – Level 2                                     The Lightning Community Hero Program is an exciting concept that
   Promenade Level – Level 3                                                          celebrates the community’s heroes in a unique and electrifying way.
   Club Level – Level 4                                                               Throughout each of the team’s 41 regular season home games in
                                                                                      2011-12, the Lightning will honor a community hero and also award
   Executive Suite Level – Level 5                                                    $50,000 to an eligible non-profit organization representative of that
   Terrace Level – Level 6                                                            hero’s cause. Over the course of the season, a total of $2,050,000 will
   Press Box – Level 7                                                                be handed out to worthy community causes. Fans are encouraged to
                                                                                      log on to http://tampabaylightning.com/heroes to receive additional
   Lightning Community Heroes                                                         details about the program, as well as to nominate deserving individuals
                                                                                      who are making the Tampa Bay area a better place to live, work and
   See “Lightning Foundation”                                                         play.
   “LIGHTNING STRIKES”                                                                In-Game Silent Auctions
   2011-12 marks the first season of the “Lightning Strikes.” Installed in the        The Lightning Foundation will conduct a live, in-game silent auction
   northwest and southeast endzones, two identical 25’ tall Tesla coils now           at section 128 every evening (home game night). These one-of-a-kind
   loom over the Bolts Nation…ready to bring our Lightning out to the ice and         silent auctions will feature dynamic sports memorabilia from not only
   celebrate goals with authentic, indoor lightning.                                  your favorite members of the Tampa Bay Lightning, but other stars
   Each coil will throw lightning 25’ in two directions – a total of 100’ of high     in the sports world, past and present. All proceeds will benefit the
   voltage fun.                                                                       Lightning Foundation and its youth hockey outreach programs.
   It’s estimated be the largest amount of indoor lightning throw…in the world!       Sled Hockey
                                                                                      A unique program that is only five years old and already making large
   Lightning Foundation                                                               strides to grow the sport and to reach out to as many interested
   The Lightning Foundation is dedicated to investing its resources and leadership    athletes as possible. As a supplement to numerous monthly practices
   for the enrichment of the people of Tampa Bay, focusing on meeting basic           and scrimmages at the St. Pete Times Forum, the Lightning Sled
   human needs and enhancing lives. The foundation organizes and executes a           Hockey Team, funded through the Lightning Foundation, participates in
   number of fundraisers throughout the year, as well as aiding in the efforts of     a national tournament each spring.
   charitable organizations throughout the state of Florida. For information on the   Tampa Bay Lightning License Plates
   Lightning Foundation please visit www.tampabaylightning.com and click on           Your license to promote youth and sports in Florida is as near as your
   the “Community” tab.                                                               local motor vehicle tag agency office. The Florida Sports Foundation
       Glitz & Sticks                                                                 and the Tampa Bay Lightning encourage you to purchase the specialty
       Glitz & Sticks, a Celebrity Casino Evening, serves as the Lightning            tag of the Bolts. Proceeds from the additional $25 tag fee directly
       Foundation’s annual hallmark event, with proceeds benefitting the              support the Lightning Foundation and the development of major and
       Tampa General Hospital Foundation and the Lightning Foundation. Glitz          regional sports events throughout Florida.
       & Sticks guests enjoy dancing, entertainment, distinct live and silent
       auctions and gourmet delicacies, all while the Lightning players deal
       to guests and fans in a variety of casino-style games.



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   Lightning Girls
   See “Lightning Vision Cast”                                                      Client Sales & Service
                                                                                    Ryan West                          Dan Schlindwein
   Lightning License Plate Reward                                                   Senior Director of Sales           Client Sales Manager
   If you have a Tampa Bay Lightning license plate and you are a Lightning          813.301.6851                       813.301.6511
   Season Ticket Member, bring a copy of your 2011 or 2012 Florida vehicle          rwest@sptimesforum.com             dschlindwein@sptimesforum.com
   registration and a photo I.D. to the MetroPCS Client Services Lounge. You        Lakisha Sharpe                     Shannon Dixie
   will receive a $50 Forum Funds card to use throughout the St. Pete Times         Manager of Client Services         Client Sales Manager
   Forum on food                                                                    813.301.6767                       813.301.6614
                                                                                    lsharpe@sptimesforum.com           sdixie@sptimesforum.com
   Lightning Locker Room
                                                                                    Thomas Gregory                     Jonathan Allen
   Lightning Locker is the official team merchandise store of the Tampa Bay         Assistant Manager, Client Sales    Client Sales Manager
   Lightning and is located XXXXXXXXXXXX                                            813.301.6518                       813.301.6587
                                                                                    tgregory@sptimesforum.com          jallen@sptimesforum.com
   Hours of operation are:
   Monday through Friday - 9am to 6pm                                               Justin Versaggi                    Andrea Khanzadian
   Weekday games - 10am until start of the game                                     Client Sales Manager               Client Services Manager
   Weekend games - 12pm until start of the game                                     813.301.6723                       813.301.6894
   The Lightning Locker location at section 126 is open during all Lightning        jversaggi@sptimesforum.com         akhanzadian@sptimesforum.com
   home games.
                                                                                    Vince Massi                        Daniell Lail
   You can also purchase official Tampa Bay Lightning online from NHL.com.          Client Sales Manager               Client Services Coordinator
                                                                                    813.301.6713                       813.301.6642
   Lightning Service Team                                                           vmassi@sptimesforum.com            dlail@sptimesforum.com
   Brad Lott                                Ryan Bringger                           Jeff Terry                         Elyse Hopkins
   Executive VP, Service and Operations     Senior Director, Business Development   Client Sales Manager               Client Services Coordinator
   813.301.6602                             813.301.6656                            813.301.6653                       813.301.6887
   blott@sptimesforum.com                   rbringger@sptimesforum.com              jterry@sptimesforum.com            ehopkins@sptimesforum.com
   Mary Milne                               Behn Custard
   VP, Operations                           Director of Group Sales
   813.301.6762                             813.301.6755
   mmilne@sptimesforum.com                  bcustard@sptimesforum.com
   Courtney Simons                          Ryan Cook
   VP of Partnership Activation and         Director of Inside Sales
   Suite Services                           813.301.6819
   813.301.6855                             rcook@sptimesforum.com
   csimons@sptimesforum.com



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   Lightning Service Team (continued)                                            Lightning Vision Cast
   Event Operations                                                              The Lightning’s game-night presentation engages our fans through a collection
                                                                                 of talented individuals. Here is our cast:
   Todd Perruccio                          Nick Byer
   Front of House Manager                  Guest Services Manager                   Paul Porter: Paul Porter returns for his 18th season as the PA
   813.301.6508                            813.301.6754                             announcer for the Tampa Bay Lightning. A long-time radio presence in
   tperruccio@sptimesforum.com             nbyer@sptimesforum.com                   Tampa Bay, he is currently the morning update sports anchor for Talkradio
                                                                                    860 WGUL in Tampa and hosts a weekly radio program on Saturday
   Tripp Turbiville                                                                 mornings. Area sports fans can also find Paul serving as the in-arena
   Event Operations Manager                                                         voice and AFL’s Tampa Bay Storm and the NBA’s Orlando Magic.
   813.301.6545
   ttuberville@sptimesforum.com                                                     Brittany Zion: Brittany returns for her 3rd season as the in-game
                                                                                    host for the Lightning. In addition to hosting a variety of promotions
   Executive Suites                                                                 and presentations on the ice, in the stands and pre-game on the Plaza,
                                                                                    Brittany can also be seen emceeing watch parties and a handful of
   Amanda Graul                            Ashley Desper                            Lightning community events. Additionally, Brittany hosts a number of
   Director of Executive Suite Services    Suite Service Manager                    web video features at tampabaylightning.com.
   813.301.6854                            813.301.6797
   agraul@sptimesforum.com                 adesper@sptimesforum.com                 Ray Horsley: Ray begins the 2011-12 season as the Lightning’s first-
                                                                                    ever performer at the controls of the new terrace level Walker Custom
   Toni Angeli                                                                      Theatre Organ. An accomplished musician, Ray brings to the Lightning
   Executive Suite Specialist                                                       game night over thirty-five years of organ performance experience, and
   813.301.6582                                                                     thirty years experience entertaining audiences of all kinds from piano
   tangeli@sptimesforum.com                                                         bars to casinos to concert halls. He also may be the nicest guy you’ll
                                                                                    ever meet.
   Lightning Vision                                                                 Welcome “Lightning Ray!”
   Lightning Vision is a phrase with two meanings.
   Firstly, Lightning Vision is the high-resolution, center hung video board        Bolt Brigade: The Bolt Brigade is the Lightning’s in-game interactive
   measuring 27 feet high and 15 feet wide. Included under the Lightning            team. They help with on-ice contests and in-stand promotions, all-
   Vision banner is the system of 360 LED digital displays, and 9 new-for-2011      important t-shirt launches, pre-game staging and skating, and can be
   LED fascia displays and in the four quadrants of the main concourse.             seen engaging with fans on the Plaza and selecting contest participants.
                                                                                    The Bolt Brigade can also be found in the community at Lightning watch
                                                                                    parties, parades, and many other events where a touch of energy is the
   Secondly, Lightning Vision comprises the crew of producers, editors,             call. To bring the Bolt Brigade to an event, please e-mail
   videographers, graphic designers, performers and production crew who             gameentertainment@sptimesforum.com.
   both create and technically support the presentation of the vast variety of
   game presentation elements such as: video features, highlights, replays,
   prompts, pre-game intros, live performances and more at our Bolts home
   games and a number of St. Pete Times Forum events.




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   Lightning Vision Cast (continued)                                                Lost and Found
       Lightning Girls: The Lightning Girls serve as the team’s ambassadors,        If you have lost an item at the St. Pete Times Forum, visit Guest Services
       creating enthusiasm and support for the home team at a number of             across from section 101. You may also call 813-301-6502 during business
       Lightning events and community events throughout the Bay Area all year       hours to see if your item was turned it to our staff.
       long. On game nights, you can spot the Girls greeting fans at our main
       entrance pre-game, signing autographs and taking pictures with fans,         Lost or Stolen Tickets
       and of course, cheering along with our fans in the stands during the         Only the primary or secondary account member is allowed to reprint any
       hockey contest.                                                              tickets that are lost or stolen. Please go to the MetroPCS Client Services
       To bring the Lightning Girls to an event, please log on to                   Lounge with a photo I.D. and we will be happy to assist you, or visit your
       tampabaylightning.com, and find the Lightning Girl appearance request        Lightning Account Manager at wwww.tampabaylightning.com and reprint
       under “Fan Zone.”                                                            your tickets from home.
       Thunderbug presented by Florida Central Credit Union:                        Please note: When a ticket is re-printed the original tickets barcode is
       Lightning’s official mascot since 1992 and can always be spotted             voided and will not be valid for entry to that specific game.
       having fun with our fans at Bolts home games. When he’s not meeting &
       greeting fans on the plaza and roaming the stands & leading the crowd        Mascot
       in cheers at hockey games, “Bug” can always be found representing the
                                                                                    See “ThunderBug”
       Lightning and bringing smiles to over 200 Bay Area community events
       annually – from charity events to school appearances, corporate shindigs
       to private parties, and everything in-between.                               Media Access
       If you’d like Thunderbug to strike at your next big event, please log on     Media requesting accreditation for specific sporting events should contact
       to tampabaylightning.com, and find the Thunderbug appearance request         the respective teams directly. Please note that each team has separate
       under “Fan Zone”                                                             credentialing criteria. For Tampa Bay Lightning credentials, please contact
                                                                                    Nick Colelli at ncolelli@sptimesforum.com. For Tampa Bay Storm credentials,
       The “Music Man:” Sean Bolvelsky returns for his 15th consecutive             please contact Jim Robinson at jim@tampabaystorm.com.
       season as the Lightning’s music man behind the scenes, collecting and
       playing all the pre-recorded music you’ll hear during a Bolts game.          Media requests for non-sporting events can be made by contacting
       Sean also is the in-bowl music director for the NFL’s Tampa Bay Buc-         Jessica Eckley of the St. Pete Times Forum’s marketing department at
       caneers and has also performed at the 2010 Winter Olympics.                  jeckley@sptimesforum.com.

   Little Caesars Pizza                                                             Medical Emergencies
   Little Caesars Pizza is the official pizza of the St. Pete Times Forum and the   See “First Aid”
   Tampa Bay Lightning. Inside the St. Pete Times Forum you can find Little
   Caesars Pizza stands in sections 115, 210 and 325.                               Membership Card
                                                                                    As a Season Ticket Member, you receive the best deals, perks, and incentives!
   Lost or missing individual                                                       Make sure to hold on to your membership card in order to take advantage
   Contact your closest guest services representative or visit guest services       of exclusive Season Ticket Member events and promotions throughout the
   across from section 101.                                                         season.
   Also see “Tag-A-Kid”



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   Merchandise                                                                  My Lightning Account
   Tampa Bay Lightning merchandise can be purchased at various Lightning        My Lightning Account is your one-stop shop for all online account
   Locker retail stands that are located on each level of the arena. All team   management! You are able to manage your tickets online and make the
   shops will offer a variety of licensed Tampa Bay Lightning products,         most out of your season ticket investment. Renew and pay your season
   including custom jerseys, men’s, women’s and youth apparel.                  ticket invoice, edit and update your account contact information, forward
   For shipping and mail order options, please call 813-301-6940.               tickets via e-mail, reprint lost/stolen tickets, post tickets for sale, donate
                                                                                tickets to the Lightning Foundation, purchase additional regular season
   MetroPCS Client Services Lounge                                              tickets, access regular and post season ticket presales.
                                                                                Visit tampabaylightning.com and click on “My Account Manager” to
   The MetroPCS Client Services Lounge is an exclusive area for Season Ticket
                                                                                access your account.
   Members to meet their account manager, pick up tickets, or get answers
   to your questions. It’s located inside the McDonalds Ticket Office at the
   St. Pete Times forum. Contact us by phone at 813-301-6800 or by email at        Ticket Forwarding *
   pservices@sptimesforum.com.                                                     This feature allows you to e-mail tickets to friends, family or clients
                                                                                   when you can’t attend a game. Simply log into “My Lightning Account”
       Hours of Operation:
                                                                                   and select the ticket or group of tickets you wish to send. Enter the
       Non-Game Days: Monday - Friday 9am - 5pm
                                                                                   recipient’s information and select forward.
       Game Days:      Through the end of the second intermission
                                                                                   Ticket Reprint*
   McDonald’s Ticket Office                                                        Reprint lost or stolen tickets from the comfort of your home or office.
   The McDonald’s Ticket Office is located on the west side of the                 Team Exchange*
   St. Pete Times Forum. For any questions regarding event information and         As a Season Ticket Member you the ability to sell future games
   to reach the McDonald’s Ticket Office, call 813-301-2500 or e-mail them at      though Team Exchange. Once you have sold your tickets, money will
   boxoffice@tampabaylightning.com.                                                be applied to your Lightning account to be used towards next season’s
       Hours of Operation:                                                         tickets or additional Lightning regular season or playoff tickets.
                  Game Days                                 Non Game days          Donate to the Lightning Foundation
       Mon - Fri 9:00am - 30 minutes after the game         9:00am – 5:00pm        If you have tickets that you can’t use or would just like to donate to a
       Sat        9:00am- 30 minutes after the game         9:00am – 2:00pm        good cause, you can now do so quickly and easily online. Simply log in
       Sun        9:00am - 30 minutes after the game        Closed                 to “My Lightning Account” and select the ticket(s) you wish to donate,
                                                                                   and select “Donate Tickets.” Your ticket will be donated to the Lightning
   Mr. Empanada                                                                    Foundation. Please make donation 72 hours prior to game date.
   Enjoy an empanada, Cuban sandwich or other Latin cuisine at the
   Mr. Empanada stand located on the Promenade Level at Section 109.            *A $1 fee per ticket will be applied to ticket forwarding and ticket reprinting
                                                                                transactions. Once a ticket has been forwarded, reprinted, sold via Ticket
                                                                                Exchange or donated the original ticket is void and will not be valid for entry
                                                                                to that specific game.




                                        40                                                                            41

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   National Anthem
   For performers interested in singing “The Star Spangled Banner” and/or             • Fans who choose to consume alcohol must do so in a legal and
   “O’ Canada” at a Tampa Bay Lightning game, please send an a-capella                  responsible manner. Intervention with an intoxicated or impaired fan
   audio rendition of the performance as an e-mail video link or as an MP3              will be handled in a prompt and safe manner.
   audio attachment, along with a short bio of credentials to:                        • Fans shall comply with requests from arena staff regarding arena
   gameentertainment@sptimesforum.com.                                                  operational and emergency procedures.
   Alternately, a package containing a CD or DVD of the above materials may           • Fans may not engage in unauthorized commercial activity while on
   be sent to “National Anthems” at the St. Pete Times Forum address.                   arena property.
   NHL All-Star Balloting                                                             • Violation of the Fan Code of Conduct may result in eviction from the
   NHL All-Star ballots will be made available through guest service staff at the       arena without a ticket refund.
   St. Pete Times Forum during Lightning home games from approximately
   November through January. The league also accepts votes at its web site,         The NHL and its Member Clubs thank you for adhering to the
   NHL.com, which can be linked to through tampabaylightning.com.                   provisions of the NHL Fan Code of Conduct.

   NHL Fan Code of Conduct                                                          North Party Suite
   The National Hockey League and its Member Clubs are committed to                 Located on the north end of the executive suite level (attack end for hockey).
   creating a safe and comfortable environment and enjoyable entertainment          Accommodates 140 people and includes all-inclusive buffet, beer, wine, and
   experience. NHL fans have a right to expect an environment in which they         soda. Includes meet & greet with Lightning Alumni member.
   will be treated in a consistent, professional and courteous manner by all        For more information or to book your group, call your client sales
   arena, team and League personnel. The Players and Officials have the             representative or 813.301.6900.
   same rights. Accordingly, fans are responsible for their own conduct.
                                                                                    Operations
    The following standards have been established with respect to fan conduct:      The St. Pete Times Forum is owned by Hillsborough County, but it is
      • Fans are entitled to enjoy the hockey experience free from disruptive or    managed and operated by Tampa Bay Sports and Entertainment, LLC, an
        inconsiderate behaviors or unruly actions.                                  entity controlled by Lightning Chairman and Governor, Jeff Vinik.

      • Fans may not interfere with the event and/or athletes in any manner.        Outback Steak House
      • Fans shall refrain from using abusive language or obscene gestures.         You can find the Outback Steak House concessions stand on the promenade
                                                                                    level behind section 116.
      • Fans may not engage in fighting, throwing objects or other behavior
        deemed detrimental to the experience of other guests and those who
        engage in any of these actions will immediately be ejected from the
                                                                                    Outside Vending
        game.                                                                       The selling or sampling of merchandise, food, beverage, tickets or other
                                                                                    items on the property without written authorization by St. Pete Times Forum
      • Fans are encouraged to report inappropriate behavior to arena staff.        management is strictly prohibited.




                                        42                                                                                43

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   Oversized Vehicles Parking (Map)                                                 PNC Bank Club
   The “Fifteen Minute Circle” is located on Channelside Dr. East of Morgan St.     Connect with clients and colleagues on a new level while you enjoy the
   This area is used as a drop off and/or pick up area for all guests attending     all-inclusive food, beer, wine, soda, plus parking. Game night out will take
   an event at the St. Pete Times Forum. The left two (2) lanes are used as         on new meaning the minute you immerse yourself in the PNC Bank Club and
   Valet lanes for all hockey games and some other events. Please call for Valet    the all inclusive luxury it offers. The PNC Bank Club, located on the fourth
   availability for any event..                                                     (4th) and fifth (5th) levels of the St. Pete Times Forum is accessible by PNC
                                                                                    Bank Club Members and Guests, VIP Row A and VIP Row B Members and
   Parking                                                                          Guests.
   Parking: Parking is available in a variety of lots surrounding the St. Pete
   Times Forum. Prices will vary in each lot depending upon location and event.     Pocket Schedules
   For best information on parking visit the St. Pete Times Forum website for       Pocket Schedules including the full Tampa Bay Lightning schedule and
   details and directions.                                                          basic pricing information are available at all St. Pete Times Forum sales
                                                                                    information booths, McDonald’s Ticket Office, MetroPCS Client Services
   Reserved and pre-paid parking is available for every event. To purchase and      Lounge, Guest Services and Concierge desks.
   reserve your parking, contact the St. Pete Times Forum at 301-6500 or visit
   ticketmaster.com.
                                                                                    Premium Seating
   Bus Parking: Bus parking is available for every event. To reserve a spot         See “XO Communications Club”, “PNC Bank Club” and “Executive Suites”
   please contact the security office at 301-6770. Location and prices can vary.
   Limo Parking: Limo parking is available on a case-by-case basis. To reserve a    Print At Home Ticket Delivery Method
   spot, contact the security office at 813-301-6770.                               See “My Lightning Account Manager” then “Ticket Reprint”

   Pay Phones
   There are no pay phones inside or outside the St. Pete Times Forum.

   Phone Numbers
   For a complete list of St. Pete Times Forum phones numbers visit
   www.stpetetimesforum.com and click on “Contact.”

   Playoff Priority
   Full Season Ticket Members are guaranteed the same seats for the playoffs
   as they have for the regular season.
   21-Game Plan is guaranteed playoff seating in the same seat location
      for 1st priority
   21-Game Plan is guaranteed to receive a similar seat location for 2nd priority
   10-Game Plan is guaranteed access to playoff tickets prior to the
      general public



                                        44                                                                              45

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   Prohibited Items                                                                Promenade Level
   To help ensure your safety the St. Pete Times Forum and the Tampa Bay           The Promenade Level, formerly referred to as the Plaza Level, is located on
   Lightning are preserving all current security measures. These procedures are    the third (3rd) floor of the St. Pete Times Forum.
   designed to help our fans have a safe and enjoyable visit to our arena. We
   apologize for any inconvenience you may experience. Your safety is always our   Points of Interest:
   first concern. Thank you for your patience and cooperation.                       • New Grand Entrance
   The following items will not be allowed at St. Pete Times Forum events:           • Paradise Cove Brew Pub
      • Large bags, backpacks or wrapped packages                                    • Outback Steakhouse
      • Cameras meeting designated event standards will be permitted, but            • Bad Juan Margarita Bar
        camera bags will not be permitted                                            • Lightning Locker Room (Team Store)
      • Binoculars are permitted. Binocular bags are not permitted                   • Lightning Foundation
      • Video or audio recording devices                                             • Guest Services
      • Laser pointers
                                                                                   Promotional Items
      • Weapons of any kind
                                                                                   For all upcoming promotions, check for updates on the Lightning website
      • Bottles, cans, or containers of any kind                                   as well as the Season Ticket Member weekly newsletter.
      • Sharp objects, sticks or poles of any kind
                                                                                   Protective Netting
      • Fireworks                                                                  Positioned at each end of the ice surface, the protective netting is designed
      • Pepper spray or mace                                                       to create a safer viewing experience for guests. However, even with the
                                                                                   protective netting, puck can still leave the ice surface and enter the stands.
      • Food or beverage items
                                                                                   See also “In-Game Equipment”
      • Rugs or controlled substances
      • Chairs, folding chairs or any other type of individual chair for use       Public Address Paging
                                                                                   The best way to be contacted during an event at the St. Pete Times Forum
      • Wrapped gifts                                                              is to set your cell phone to vibrate. We do not page guests during an
      • Large banners or signs, banners or signs with objectionable language,      event. Our Security Office can be contacted at 813-301-6770. Your section,
        banners or signs on a pole of any kind                                     row and seat number will be needed to contact you in the case of an
                                                                                   emergency.
   Keep in mind, the St. Pete Times Forum will utilize a variety of search
   techniques at all entry points. Thank you for your cooperation.




                                        46                                                                              47

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   Publications                                                                         Radio
   Lightning and Storm game programs are available for free at all home games           You can catch all Tampa Bay Lightning games on the radio by tuning into AM
   at the St. Pete Times Forum. The Lightning also issues an annual glossy, full-       970 WFLA or by clicking the “Listen Live” button on the stations website,
   color yearbook, which will be made available through the arena’s merchandise         970wfla.com. To listen to all the Lightning action on the radio while you
   stores. The St. Pete Times Forum produces a weekly electronic newsletter             are inside the arena, tune into Dave Mishkin on 1620-AM. Ancillary Tampa
   available by email with all the latest concert, Lightning and Storm news. Fans       Bay Lightning programming and team updates will be available on AM 620
   can sign up at www.sptimesforum.com. The Lightning also offer an electronic          WDAE during the 2011-12 season.
   newsletter entitled “The Insider” that runs during their season. To sign up, visit
   www.tampabaylightning.com.                                                           Re-Entry Policy
                                                                                        The St. Pete Times Forum has a no re-entry policy. For emergencies and
   Public Telephones                                                                    special exceptions please visit Guest Services located across from section 101.
   The St. Pete Times Forum does not have any public telephones.
                                                                                        Recycling
   Public Transportation                                                                The Tampa Bay Lightning Organization is dedicated to the sustainability
   There is a cab stand located 1 block west of the arena between the                   of the environment of the Tampa Bay Area. Our mission is to make the
   Marriott Waterside and Embassy Suites Hotel. Cabs may also be found                  Tampa Bay Area a better place to live, work and play for today’s and
   in our Paradise 15 minute circle after Channelside Drive is re-opened                future generations. Our organization is committed to doing everything we
   after an event.                                                                      can to reduce our environmental footprint and to encourage our fans to
                                                                                        do the same in their homes. Together we will make a difference in the
   Purchasing Tickets                                                                   environment for today and tomorrow. Please ask any St. Pete Times Forum
                                                                                        staff member where you can recycle your plastic bottles, aluminum cans,
   St. Pete Times Forum tickets may be purchased at the following authorized            programs, etc.
   points of purchase:
      • In person at the McDonald’s Ticket Office                                       Refunds or Exchanges
      • At a Ticketmaster retail location                                               There are no refunds or exchanges on any tickets purchased for
                                                                                        St. Pete Times Forum games or events.
      • By calling Ticketmaster at 800-745-3000
                                                                                        Tampa Bay Lightning ticket exchanges are available for Full and 21-Game
      • Online at ticketmaster.com.                                                     Plan Season Ticket Members.
                                                                                        See “Ticket Exchange Policy for Season Ticket Members” for more details.
   Questions, Comments, and Complaints
   If you have any questions, comments or complaints please call Client
   Services at 813-301-6800 or submit online at www.sptimesforum.com.                   Removal Policy
   During games and events you can go to Guest Services located across                  The St. Pete Times Forum reserves the right to remove any patron that is
   from section 101 or any concierge desk.                                              deemed disruptive and/or abusive to other patrons, staff, players and/or
                                                                                        officials.




                                         48                                                                                  49

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   Renting the St. Pete Times Forum                                            Rink of Dreams
   See “Hosting an Event”                                                      Rink of Dreams is your opportunity to play like the pros!
                                                                                 • Skate on the Tampa Bay Lightning ice.
   Reporting St. Pete Times Forum Issues
   Please notify any Guest Service team member if you need assistance with       • Simulates an NHL game day experience for you and your team
   any matter. You may also visit Guest Services located across from section     • Includes tickets to a Lightning game later that night
   101.
                                                                               For more information or to book your team for Rink of Dreams call
   Restaurant Reservations                                                     Brian Boksen at 813-301-6704.
   See “Club Level Restaurant”
                                                                               Rolling Thunder
   Restaurants                                                                 The Tampa Bay Lightning is on the move. Follow our interactive mobile
                                                                               marketing unit as we travel around the state. Come visit our photo station
   See “Club Level Restaurant”                                                 and you could raise the Stanley Cup! For more information or to request a
                                                                               Rolling Thunder appearance, go to rollingthundertour.com.
   Restrooms
   Men’s and Women’s Restrooms are located at the following locations:         Schedule of Events
                                                                               Check the website www.sptimesforum.com for the upcoming event
   Promenade Level                        Terrace Level                        schedule along with www.ticketmaster.com to purchase tickets. Also, as
   103 Men’s                              303 Men’s and Women’s                a Season Ticket Member you will receive a weekly newsletter containing
   106 Men’s and Women’s                  306 Women’s                          updates on future events.
   110 Men’s and Women’s                  311 Men’s                            Scoreboard Messaging
   114 Women’s                            314 Men’s and Women’s
                                                                               See “Lightning Vision”
   118 Men’s                              318 Men’s and Women’s
   122 Men’s and Women’s                  321 Women’s                          Searches
   126 Men’s and Women’s                  326 Men’s                            The St. Pete Times Forum will utilize a variety of search techniques at all
   129 Women’s                            328 Family Restroom                  entry points. Thank you for your cooperation. We hope you enjoy your visit
                                                                               to our building
                                          329 Men’s and Women’s
   Club Level
   203 Men’s and Women’s
   208 Family Restroom
   212 Men’s and Women’s




                                        50                                                                          51

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   Season Tickets                                                               Seating Capacities
   The Tampa Bay Lightning offers a variety of season ticket packages.          Hockey -19,500
   For more information on Tampa Bay Lightning season tickets visit www.        Arena Football - 10,500
   tampabaylightning.com and click on tickets or call our sales staff at        Concert (End Stage) - 13,044
   813-301-6600.
                                                                                Concert (Half House) - 9,953
   Season Ticket Benefits
                                                                                Seating Chart
       Full Season Ticket Members
         • Receive a replica home game jersey equipped with Blue Chip
           rewards technology that will allow a discount of 35% off all
           merchandise and 25% off all concessions purchased at the
           St. Pete Times Forum games.                                                                                                                                328                       329                330            301            302            303                   304


         • Guaranteed Giveaways
                                                                                                                                                                                               23       24    25   26   27   28       29    30   31   32   33   34    35 36 37
                                                                                                                327                                                                    21 22                                                                                   38
                                                                                                                                                                                                                                                                                          39
                                                                                                                                                                                                                                                                                                                    305
                                                                                                                                                                                   8
                                                                                                                                                                             U   B1                                                                        Frank Crum                          40
                                                                                                                                                                          CL                        229            230            201            202
           (*select dates. One (1) card per every two seats in the account)
                                                                                                                                                                                                                                                              Club
                                                                                                                                                                                                                                                                                                    41
                                                                                                                                                                 17                228                                                                          203         204                          42
                                                                                                                                                             B
                                                                                                                                                         U                                                                                                                                                    43
                                                                                                                                                                                                    1        2     3     4        5        6     7    8     9        10
                                                                                                         326                                                                                                                                                                                                                                      306




                                                                                                                                                    CL
                                                                                                                                                             CLUB
                                                                                                                                                                      8                                                                                                                    205                     44


         • $50 gift card for Lightning license plate




                                                                                                                                       16
                                                                                                                                    UB
                                                                                                                                                CLUB                                                                                                                                                                    45
                                                                                                                                                                                                                                                                                                     206




                                                                                                                                 CL
                                                                                                                                                     7                                  128         129            130        101                102       103            104

         • 3% reimbursement in forum funds




                                                                                                                12 CLUB 13 CLUB 14 CLUB 15
                                                                                  325                                                        CLUB                                                                                                                                                                                                   307
                                                                                                                                                6                                126                                                                                        106                           207




                                                                                                                                                                                                                                                                                                                              NORTH PARTY SUITE
         • Playoff Priority and Cheer Now, Pay Later
                                                                                                                                             CLUB
                                                                                                                                                                                 124                                                                                            108                       208                                       308




                                                                                                STAGE & ORGAN
                                                                                  PERFORMANCE
                                                                                                                                               5

                                                                                                                                             CLUB
                                                                                                                                                                                 123                                                                                            109                       209                                       309
         • Advanced ticket ordering for Premium seats for concerts and events                                                                  4

                                                                                                                                             CLUB                                122                                                                                            110                       210
                                                                                                                                                3




                                                                                                                  CLUB
                                                                                  322                                                                                                                                                                                                                                                               310
                                                                                                                                                CLUB                                    120         118            117            116            115       114            112
       21-Game Season Ticket Members                                                                                                                                                                                                                                                                 211




                                                                                                                                    11
                                                                                                                                                     2                                                                                                                                                                  47




                                                                                                                                               UB
                                                                                                                                             CL
                                                                                                                                                             CLUB                                                                                                                              212
                                                                                                         321                                                          1                                                                                                                                        49                                 311
         • Ticket Members Rewards card 10% off food, beverage &
                                                                                                                                                                                                20           19    18   17    16           15    14   13   12        11




                                                                                                                                                    10
                                                                                                                                                         UB
                                                                                                                                                                                                                                                                            213
                                                                                                                                                                 CL                219                                                                                            Clu b
                                                                                                                                                                                                                                                                                                         51
                                                                                                                                                                                                    218            217            216            215            214                                 52

           merchandise
                                                                                                                                                                          B9                                                                                                CCM                53
                                                                                                                                                                               CLU
                                                                                                                                                                                                                                                                                          54
                                                                                                                320                                                                    72 71   70       69   68    67   66   65       64    63   62   61   60   59    58 57 56
                                                                                                                                                                                                                                                                               55
                                                                                                                                                                                                                                                                                                                    312


         • $50 gift card for Lightning license plate                                                                                                                  319                       318                317            316            315            314                   313


         • 3% reimbursement in forum funds
         • Cheer Now, Pay Later
         • Advanced ticket ordering for Premium seats for concerts and events
         • Playoff priority                                                     Seat Upgrade
                                                                                Ticket holders can upgrade their game tickets (based on availability).
       10-Game Plan                                                             Cost varies. Visit the McDonald’s Ticket Office to upgrade your tickets.
         • Playoff priority prior to general public



                                        52                                                                                                                                                                                    53

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   Security                                                                       St. Petersburg Times
   The St. Pete Times Forum is committed to providing a safe and enjoyable        The St. Petersburg Times is the official newspaper of the Tampa Bay Lightning
   experience for all of our guests. If you need assistance, please contact one   and their fans. To subscribe, call 877.THE.TIMES (877.843.8463).
   of our Guest Service team members or you can visit Guest Services across
   from section 101.                                                              Standing
                                                                                  Standing on seats or in aisles is not permitted in the St. Pete Times Forum.
   Service Animals                                                                We ask that you are courteous to everyone around you and do not block
   All service animals are permitted in the St. Pete Times Forum.                 the view of other guests.

   Sled Hockey                                                                    Strollers
   See “Lightning Foundation”                                                     Strollers are permitted in the St. Pete Times Forum. If you have a collapsible
                                                                                  stroller you may fold it up and place it under your seat. If not, you can
   Smoking Policy                                                                 check in your stroller at Guest Services across from section 101.
   Smoking is not permitted inside the St. Pete Times Forum. Guests on the 100
   and 300 Levels may use the smoking area on the plaza by taking the SW          Sweetbay Supermarket Taste of Inspirations
   stair tower located across from sections 328 and 126 down to level 2 and       Sweetbay Supermarket “Taste of Inspirations” serves fresh sandwiches,
   go outside. Guests on the Club Level may use the East Club Deck outside        salads and a variety of other delicatessen offerings. Located on the
   section 212.                                                                   Promenade Level at Section 108, the Club Level at Section 218 and the
                                                                                  Terrace Level at Section 316.
   Social Media
   Want the latest team news or to connect with other fans? Follow us on          Tag-A-Kid
   Facebook, Twitter, Linked In, YouTube and more. Go to tampabaylightning/       In the unlikely event that you and your child are separated, Tag-A-Kid is
   connect and connect with the Lightning today.                                  there for you. Visit Guest Services across from section 101 prior to any
                                                                                  St. Pete Times Forum event. A Guest Services attendant will put your
   Sponsorship Opportunities                                                      name and your child’s seat location on a wristband for your child to wear.
                                                                                  Should you become separated by your child, this information will help
   See “Corporate Partnerships”                                                   reunite you and your child as quickly as possible. The Tag-A-Kid Program
                                                                                  is FREE and is available at all St. Pete Times Forum events.
   St. Pete Times Forum Facts
   The St. Pete Times Forum encompasses 660,000 square feet with three            Tampa Bay Lightning License Plates
   decks and seven separate levels                                                See “Lightning Foundation”
   The building is 133 feet 10 inches in height and 493 feet in diameter.
   It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000     Tampa Bay Lightning Insider
   square feet of glass. The innovative design of the St. Pete Times Forum        Can’t get enough about your Tampa Bay Lightning? Get all the Game
   provides for 19,758 seats for NHL games, 20,500 seats for Basketball           Day info & lots more. Become a Lightning Insider today. To sign up, go to
   games and up to 21,500 seats for concerts and center stage events.             tampabaylightning.com/connect.




                                        54                                                                              55

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   Taxis                                                                            Terrace Leve
   For most events, taxis will be available in our 15 Minute Circle. There is       Buddy’s Terrace Party Area: Private area for your group to eat and drink
   also a taxi stand just west of the arena between the Marriott Waterside          located behind section 320. Full buffet located directly behind your seating
   and Embassy Suites Downtown hotels.                                              area; accommodates groups from 20-100 people. Food and beverage
                                                                                    services runs for two and a half (2.5) hours. For more information or to book
   Team Store                                                                       your group, call your Client Sales Representative or 813-301-6900.
   See “Lightning Locker Room”
                                                                                    ThunderBug presented by Florida Central
   Television                                                                       Credit Union
   Tampa Bay Lightning games will be broadcast throughout the Lightning             ThunderBug has been the official mascot of the Tampa Bay Lightning since
   television territory (Tampa Bay, Orlando, Sarasota, Jacksonville) on Sun         1992. ThunderBug has lots of fun at Lightning home games, but he has even
   Sports, which can be found on cable and satellite systems statewide.             more fun with Lightning fans in the community. Every year, ThunderBug
   Sun Sports will carry 68 of the Lightning’s 82 games this season. The            makes over 200 appearances in the Bay area. He has been to numerous
   veteran Lightning broadcast team of Rick Peckham and Bobby “the Chief”           school functions, corporate events, charities, private birthday parties, bar
   Taylor will call all the action while Paul Kennedy serves as rinkside            mitzvahs, grand openings, parades and much, much more. To book
   reporter. Look for expert analysis from Bolts’ Stanley Cup Champions Dave        Thunderbug at your event call the Tampa Bay Lightning at 813-301-6966.
   Andreychuk and Chris Dingman before and after the games.
                                                                                    ThunderBug’s Birthday Bash
   Additionally, the Versus network will televise another 11 games nationally,
   including the entire state of Florida, meaning virtually all of the Lightning    Includes 15 Terrace Level Corner Tickets
   regular season games can be watched on television in 2011-12. Versus             Child-friendly menu, assorted beverages, birthday cake or cupcakes, and
   will be renamed the NBC Sports Network on January 1, 2012, but it will           recognition on LightningVision during the game. The birthday child will
   remain in the same location on your cable or satellite lineup.                   receive a special gift and pre-game visit from ThunderBug.
                                                                                    For more information or to book your group, call your client sales
   Terrace Level                                                                    representative or 813-301-6900.
   Located on the sixth floor of the St. Pete Times Forum, the Terrace level is
   home to the following attractions:
                                                                                    ThunderBug’s Kids Club presented by
   Bud Light Party Deck: Themed bar area reserved for the loudest Lightning         Subway and Florida Central Credit Union
   fans surrounding the pipe organ. This deck will be complete with covered         Benefits include 2 complimentary tickets to a select Tampa Bay Lightning
   canopies, seating, stage, dance floor and a spectacular view of both down-       game, an official Kids Club t-shirt and other goodies, exclusive discounts
   town and the Channelside bay.                                                    for select Tampa Bay Lightning games, and more! Thunderbug’s Kids Club
   Between the Pipes presented by Coors Light: The Lightning’s new, grand digital   costs $20 annually and is open to kids 14 and under. For more information
   pipe organ is the signature centerpiece to a new terrace level bar and fan       visit www.tampabaylightning.com or call 813-301-6683.
   destination. The litany of sounds this instrument can conjure will shake the
   Times Forum’s very foundation, recall a traditional age in the NHL and
   establish new fan traditions too. Perched atop a performance stage unlike
   anything in the league, the instrument is a 5-manual, 105-rank masterpiece
   designed and manufactured by Walker Custom Theater Organs of Zionsville,
   PA.


                                        56                                                                               57

tbl_23580_A-Z_Fan_Guide_L1.indd 56-57                                                                                                                   10/17/11 6:20 PM
   Thunder Island                                                                            Ticket Reselling
   Thunder Island is the outdoor game night “Fan Fest” at the Times Forum’s                  Buddy’s Terrace Party Area: Private area for your group to eat and drink
   main entrance plaza. There, fans can enjoy live music and interactive games, go           located behind section 320. Full buffet located directly behind your seating
   inside Rolling Thunder (the Bolts’ mobile trailer), enter to win prizes in a variety of   area; accommodates groups from 20-100 people. Food and beverage
   contests, meet the Thunderbug and the Lightning Girls, and enjoy food and drink           services runs for two and a half (2.5) hours. For more information or to book
   specials. You might also see and take part in SUNSports Lightning Live pre-game           your group, call your Client Sales Representative or 813-301-6900.
   television show. It’s a free show before the show as we count down to face off.
                                                                                             Ticket Sales Information Booths
   Ticket Exchange Policy for Season Ticket Members                                          Tickets sales information booths are located behind section 101 on the
   The Tampa Bay Lightning Exchange Game Program allows Full Season and                      Promenade Level and behind section 328 on the Terrace Level. Come to
   21-Game Season Ticket Members the ability to exchange any future game                     any one of these booth locations to speak with a sales representative.
   tickets you do not plan on using for one of the Lightning games listed below.
   A maximum of four (4) tickets can be exchanged per exchange game. We                      Ticket Scalping
   will make every effort to seat you in comparable seating but exchange game                Florida Law prohibits the reselling of tickets on St. Pete Times Forum property.
   tickets are extremely limited and in some areas may not be available.
   Exchange game requests must be received at least 48 hours prior to the game               Ticketing Procedures
   requested. Once the allotment for an exchange game has gone out we will no                The St. Pete Times Forum uses bar code scanning for ticket admissions.
   longer accept requests. The Tampa Bay Lightning will not process exchange                 As a result, guests should purchase tickets from a St. Pete Times
   game requests for games not listed below.                                                 Forum licensed ticket seller, such as the McDonald’s Ticket Office,
   Exchange game requests can be mailed or made in person at the MetroPCS                    tampabaylightning.com, all Ticketmaster retail locations, Ticketmaster
   Client Services Lounge. Please call your Client Sales Representative or Client            by phone and Ticketmaster.com. Otherwise, you may be purchasing a
   Services at 813-301-6800 for more information.                                            ticket that is invalid and will be denied admission.
   To make an exchange game request please mail your original tickets along
   with the game requested to:                                                               Ticketmaster Exchange Policy
   Tampa Bay Lightning                                                                       No refunds or exchanges unless a St. Pete Times Forum event is postponed
   Attn: Ticket Exchange Program                                                             or canceled. If your tickets are lost, stolen, damaged or destroyed please
   401 Channelside Drive                                                                     contact Ticketmaster’s customer service line at 800-653-8000.
   Tampa, FL 33602
                                                                                             Ticketmaster Fees
   2011-12 Tampa Bay Lightning Exchange Game Schedule
                                                                                             Purchases through Ticketmaster.com, Ticketmaster phone or Ticketmaster
   October 20 vs New York Islanders                                                          retail outlets are subject to a Ticketmaster facility fee, convenience and
   October 29 vs Winnipeg Jets                                                               facility fee.
   December 12 vs New Jersey Devils
   January 12 vs Carolina Hurricanes                                                         Ticketmaster Phone Numbers
   January 24 vs Columbus Blue Jackets
   February 14 vs Ottawa Senators                                                            Ticketmaster: 800-745-3000
   February 21 vs Anaheim Ducks                                                              Ticketmaster customer service: 800-653-8000
   March 6 vs Ottawa Senators



                                            58                                                                                     59

tbl_23580_A-Z_Fan_Guide_L1.indd 58-59                                                                                                                              10/17/11 6:20 PM
   Ticket Stubs                                                                       Will Call
   Your ticket stub is proof that you are in possession of a valid ticket for the     Will Call is located at the McDonald’s Ticket Office and is open during the
   event you are attending. You may be asked to present your ticket stub to verify    same hours of operation. Please be prepared with a photo I.D. when picking
   your seat location. In the event you lose your ticket stub the ticket office may   up tickets from will call.
   or may not be able to replace it.
                                                                                      XO Communications VIP Club
   Umbrellas                                                                          There is no better way to enjoy an event or a game than in Esposito’s.
   Umbrellas are permitted in the St. Pete Times Forum. They need to closed           From the moment you pull into the Valet Parking to your seats right on the
   and placed under your seat.                                                        glass, your experience will be taken to new heights. VIP Club is located on
                                                                                      the event floor of the St. Pete Times Forum will access by stairs or elevator
   Video and Audio Equipment Policy                                                   behind section 104 of the Promenade Level. VIP Row A and VIP Row B
                                                                                      tickets grant you access to VIP Club.
   Video and audio recording equipment is not permitted in the St. Pete
   Times Forum unless otherwise stated for a specific event.
                                                                                      Youth Hockey
   Websites                                                                           See “Community Hockey Initiatives”
   St. Pete Times Forum – www.sptimesforum.com
                                                                                      Youth Hockey Camps
   Tampa Bay Lightning – www.tampabaylightning.com
                                                                                      See “Community Hockey Initiatives”
   Tampa Bay Storm – www.tampabaystorm.com
                                                                                      Zingo
   Weapons
                                                                                      Zingo can get you home safely. Zingo is a service which will send a driver
   No weapons of any kind are permitted in the St. Pete Times Forum.                  to drive you home in your own car. They place a small scooter in your trunk
   Licensed law enforcement officials attending the event as a guest are              which they use to return to their office after dropping you off. If the patron’s
   prohibited from carrying weapons.                                                  destination is too far for the scooter, Zingo sends a chase car to pick up
                                                                                      the driver. All you need to do is visit the Guest Services desk behind section
   Wheelchairs                                                                        101 and we will help get you set up with a safe ride from Zingo.
   See “Accessible Seating”

   Wheelchair Escorts
   Need a little extra help getting to your seats? Our Guest Services staff will
   be happy to assist you. Whether it is traveling to your seat or back to your
   car in the 15 Minute Circle, Guest Services is there for you. Simply ask any
   quest services attendant for assistance.




                                         60                                                                                 61

tbl_23580_A-Z_Fan_Guide_L1.indd 60-61                                                                                                                      10/17/11 6:20 PM
                                                                                                                                                                                                                                                                                                          NOTES
                                                       SEPTEMBER                                                                                    OCTOBER                                                                           NOVEMBER                                                                            DECEMBER
                                    SUN         MON         TUES        WED        THUR         FRI         SAT            SUN         MON        TUES         WED        THUR         FRI         SAT        SUN         MON         TUES        WED         THUR         FRI         SAT         SUN         MON        TUES         WED         THUR         FRI         SAT
                                                                               1           2           3                                                                                      1                                   1           2           3           4           5                                                            1           2           3
                                                                                                                                                                                                  *MTL                                CAR                                 CHI                                                                                              NYR
                                                                                                                                                                                                   7:00                               7:00                                7:30                                                                                             7:00
                               4           5           6           7           8           9           10              2          3           4           5           6           7           8           6           7           8           9           10          11          12          4           5           6           7            8           9           10
                                                                                                                                                                                      CAR         BOS         FLA                                 PHI                                 STL                      OTT        NYI                      NYR                      PHI
                                                                                                                                                                                      7:00        7:00        5:00                                7:30                                8:00                     7:30       7:00                     7:00                     7:00
                               11          12          13          14          15          16          17              9          10          11          12          13          14          15          13          14          15          16          17          18          19          11          12          13          14           15          16          17
                                                                                                                                      WSH                                 NYI                     FLA                     WPG                                 PIT                     NJD                      NJD                                 CGY                      CBJ
                                                                                                                                      7:00                                7:00                    7:30                    8:30                                7:30                    7:00                     7:00                                7:30                     7:00
                               18          19          20          21          22          23          24              16         17          18          19          20          21          22          20          21          22          23          24          25          26          18          19          20          21           22          23          24
                                                           *STL        *STL                    *FLA        *FLA                       FLA                                 NYI                     BUF                                 TOR                                 FLA         FLA                                              SJS                     COL
                                                           7:30        TBD                     7:30        7:00                       7:30                                7:30                    7:00                                7:30                                7:30        7:00                                            10:30                    9:00


                                          2011-2012
                               25          26          27          28          29          30                          23         24          25          26          27          28          29          27          28          29          30                                              25          26          27          28           29          30          31
                                                                               *MTL                                                               BUF                     NSH                     WPG                     MIN                     DET                                                                     PHI                      MTL                     CAR
                                                                                7:30                                                              7:30                    8:00                    7:00                    7:30                    7:30                                                                    7:30                     7:30                    5:00


                                          SCHEDULE
                                                                                                                       30         31


                                            SEPTEMBER                                                                                               OCTOBER                                                                           NOVEMBER                                                                            DECEMBER
                                    SUN         MON         TUES        WED        THUR         FRI         SAT            SUN         MON        TUES         WED        THUR         FRI         SAT        SUN         MON         TUES        WED         THUR         FRI         SAT         SUN         MON        TUES         WED         THUR         FRI         SAT
                                                                               1           2           3                                                                                      1                                   1           2           3           4           5                                                            1           2           3
R                                                          NOVEMBER
                                                            JANUARY                                                                               DECEMBER
                                                                                                                                                  FEBRUARY                                        *MTL                                CARMARCH                            CHI                                                     APRIL                                    NYR
UR          FRI        SAT          SUN         MON         TUES        WED        THUR         FRI         SAT            SUN
                                                                                                                           SUN        MON
                                                                                                                                      MON         TUES
                                                                                                                                                  TUES        WED
                                                                                                                                                              WED         THUR
                                                                                                                                                                          THUR         FRI
                                                                                                                                                                                       FRI         7:00
                                                                                                                                                                                                   SAT
                                                                                                                                                                                                   SAT        SUN          MON        7:00
                                                                                                                                                                                                                                      TUES WED THUR                       7:30
                                                                                                                                                                                                                                                                           FRI         SAT         SUN         MON        TUES         WED         THUR         FRI        7:00
                                                                                                                                                                                                                                                                                                                                                                           SAT
                  1            4
                               1           5
                                           2           1
                                                       6
                                                       3           2
                                                                   7
                                                                   4           3
                                                                               8
                                                                               5           4
                                                                                           9
                                                                                           6           5
                                                                                                       10
                                                                                                       7               2          3           4           5
                                                                                                                                                          1           1
                                                                                                                                                                      6
                                                                                                                                                                      2           2
                                                                                                                                                                                  7
                                                                                                                                                                                  3           3
                                                                                                                                                                                              8
                                                                                                                                                                                              4           6           7           8           9           10
                                                                                                                                                                                                                                                          1           11
                                                                                                                                                                                                                                                                      2           12
                                                                                                                                                                                                                                                                                  3           4
                                                                                                                                                                                                                                                                                              1           5
                                                                                                                                                                                                                                                                                                          2           6
                                                                                                                                                                                                                                                                                                                      3           7
                                                                                                                                                                                                                                                                                                                                  4            8
                                                                                                                                                                                                                                                                                                                                               5           9
                                                                                                                                                                                                                                                                                                                                                           6           10
                                                                                                                                                                                                                                                                                                                                                                       7
                      *MTL                                 CAR
                                                           TOR                      OTT        CHI         MTL                                                         WPG            CAR         NYR
                                                                                                                                                                                                  BOS
                                                                                                                                                                                                  FLA         FLA                                 PHI                     NYR         STL
                                                                                                                                                                                                                                                                                      CAR                     OTT
                                                                                                                                                                                                                                                                                                              WSH         NYI         MTL          NYR
                                                                                                                                                                                                                                                                                                                                                   TOR                     PHI
                                                                                                                                                                                                                                                                                                                                                                           WPG
                       7:00                                7:00                     7:30       7:30        7:00                                                        7:30           7:00        7:00
                                                                                                                                                                                                  7:00        5:00                                7:30                    7:30        8:00
                                                                                                                                                                                                                                                                                      7:00                    7:30
                                                                                                                                                                                                                                                                                                              7:00        7:00        7:30         7:00                    7:00
       7          8            6
                               11
                               8           7
                                           12
                                           9           8
                                                       13
                                                       10          9
                                                                   14
                                                                   11          10
                                                                               15
                                                                               12          11
                                                                                           16
                                                                                           13          12
                                                                                                       17
                                                                                                       14          4
                                                                                                                   9
                                                                                                                   5              5
                                                                                                                                  10
                                                                                                                                  6           6
                                                                                                                                              11
                                                                                                                                              7           7
                                                                                                                                                          12
                                                                                                                                                          8           8
                                                                                                                                                                      13
                                                                                                                                                                      9           9
                                                                                                                                                                                  14
                                                                                                                                                                                  10          10
                                                                                                                                                                                              15
                                                                                                                                                                                              11          13
                                                                                                                                                                                                          4           14
                                                                                                                                                                                                                      5           15
                                                                                                                                                                                                                                  6           16
                                                                                                                                                                                                                                              7           17
                                                                                                                                                                                                                                                          8           18
                                                                                                                                                                                                                                                                      9           19
                                                                                                                                                                                                                                                                                  10          8
                                                                                                                                                                                                                                                                                              11          9
                                                                                                                                                                                                                                                                                                          12          10
                                                                                                                                                                                                                                                                                                                      13          11
                                                                                                                                                                                                                                                                                                                                  14           12
                                                                                                                                                                                                                                                                                                                                               15          13
                                                                                                                                                                                                                                                                                                                                                           16          14
                                                                                                                                                                                                                                                                                                                                                                       17
           CAR        BOS           FLA                     VAN        PHI         CAR         WSH         STL                        OTT
                                                                                                                                      WSH         NYI
                                                                                                                                                  LAK                     NYI
                                                                                                                                                                          NYR                     PHI
                                                                                                                                                                                                  FLA
                                                                                                                                                                                                  BUF                     WPG         OTT                     PIT
                                                                                                                                                                                                                                                              WSH                     NJD
                                                                                                                                                                                                                                                                                      CAR                      NJD                                 CGY                      CBJ
           7:00       7:00          5:00                    7:30       7:30        7:30        7:00        8:00                       7:30
                                                                                                                                      7:00        7:00
                                                                                                                                                  7:30                    7:00                    7:30
                                                                                                                                                                                                  7:00                    8:30        7:30                    7:30
                                                                                                                                                                                                                                                              7:00                    7:00                     7:00                                7:30                     7:00
       14         15           18
                               13
                               15          19
                                           14
                                           16          20
                                                       15
                                                       17          21
                                                                   16
                                                                   18          22
                                                                               17
                                                                               19          23
                                                                                           18
                                                                                           20          24
                                                                                                       19
                                                                                                       21          16
                                                                                                                   11
                                                                                                                   12             17
                                                                                                                                  12
                                                                                                                                  13          18
                                                                                                                                              13
                                                                                                                                              14          19
                                                                                                                                                          14
                                                                                                                                                          15          20
                                                                                                                                                                      15
                                                                                                                                                                      16          21
                                                                                                                                                                                  16
                                                                                                                                                                                  17          22
                                                                                                                                                                                              17
                                                                                                                                                                                              18          20
                                                                                                                                                                                                          11          21
                                                                                                                                                                                                                      12          22
                                                                                                                                                                                                                                  13          23
                                                                                                                                                                                                                                              14          24
                                                                                                                                                                                                                                                          15          25
                                                                                                                                                                                                                                                                      16          26
                                                                                                                                                                                                                                                                                  17          18
                                                                                                                                                                                                                                                                                              15          19
                                                                                                                                                                                                                                                                                                          16          20
                                                                                                                                                                                                                                                                                                                      17          21
                                                                                                                                                                                                                                                                                                                                  18           22
                                                                                                                                                                                                                                                                                                                                               19          23
                                                                                                                                                                                                                                                                                                                                                           20          24
                                                                                                                                                                                                                                                                                                                                                                       21
YI                     FLA          PIT        WPG         *STL
                                                           BOS         *STL        PIT         *FLA
                                                                                               DAL         NJD
                                                                                                           *FLA
                                                                                                           PHX             PIT        FLA
                                                                                                                                      NJD         OTT                     NYI
                                                                                                                                                                          CGY
                                                                                                                                                                          SJS                     BUF
                                                                                                                                                                                                  CBJ
                                                                                                                                                                                                  WSH                                 TOR
                                                                                                                                                                                                                                      BOS                     TOR         FLA         FLA
                                                                                                                                                                                                                                                                                      STL                                              SJS                     COL
 0                     7:30         1:00       8:30        7:30        TBD         7:30        7:30
                                                                                               8:30        7:00
                                                                                                            8:00           7:00       7:30
                                                                                                                                      7:00        7:00                    7:30
                                                                                                                                                                          7:30                    7:00
                                                                                                                                                                                                  7:00                                7:30                    7:30        7:30        7:00                                            10:30                    9:00
       21         22           20
                               25
                               22          21
                                           26
                                           23          22
                                                       27
                                                       24          23
                                                                   28
                                                                   25          24
                                                                               29
                                                                               26          25
                                                                                           30
                                                                                           27          26
                                                                                                       28          18
                                                                                                                   23
                                                                                                                   19             19
                                                                                                                                  24
                                                                                                                                  20          20
                                                                                                                                              25
                                                                                                                                              21          21
                                                                                                                                                          26
                                                                                                                                                          22          22
                                                                                                                                                                      27
                                                                                                                                                                      23          23
                                                                                                                                                                                  28
                                                                                                                                                                                  24          24
                                                                                                                                                                                              29
                                                                                                                                                                                              25          27
                                                                                                                                                                                                          18          28
                                                                                                                                                                                                                      19          29
                                                                                                                                                                                                                                  20          30
                                                                                                                                                                                                                                              21          22          23          24          25
                                                                                                                                                                                                                                                                                              22          26
                                                                                                                                                                                                                                                                                                          23          27
                                                                                                                                                                                                                                                                                                                      24          28
                                                                                                                                                                                                                                                                                                                                  25           29
                                                                                                                                                                                                                                                                                                                                               26          30
                                                                                                                                                                                                                                                                                                                                                           27          31
                                                                                                                                                                                                                                                                                                                                                                       28
YI                    BUF                                  TOR
                                                           CBJ                 *MTL            FLA         FLA                                    BUF
                                                                                                                                                  ANA          SJS     NSH
                                                                                                                                                                       WPG            COL         WPG
                                                                                                                                                                                                  PIT                     MIN
                                                                                                                                                                                                                          BUF                     DET         EDM                     NYI                                 PHI                      MTL                     CAR
 0                    7:00                                 7:30                 7:30           7:30        7:00                                   7:30        10:30    8:00
                                                                                                                                                                       8:30           9:00        7:00
                                                                                                                                                                                                  1:00                    7:30                    7:30        7:30                    7:00                                7:30                     7:30                    5:00
       28         29           27
                               29          28
                                           30          29
                                                       31          30                                              25
                                                                                                                   30
                                                                                                                   26             26
                                                                                                                                  31
                                                                                                                                  27          27
                                                                                                                                              28          28
                                                                                                                                                          29          29          30          31          25          26          27          28          29          30          31          29          30
 H                    WPG                      MIN         WSH          DET                                                NJD                    PHI
                                                                                                                                                  MTL                     MTL                     CAR                     PHI         BOS                     NJD                     WPG
R0                    7:00                     7:30        NOVEMBER
                                                           7:30 7:30                                                       1:00                   DECEMBER
                                                                                                                                                  7:30  7:30                                      5:00                    7:30        7:30                    7:00                    7:00
UR          FRI        SAT          SUN         MON         TUES        WED        THUR         FRI         SAT            SUN        MON         TUES         WED        THUR         FRI         SAT


                                                                                                    OCTOBER
                                               SEPTEMBER October 1 are part of the 2011 preseason FEBRUARYtimes are Eastern.                                                                                                          NOVEMBER                                                                            DECEMBER
                  1                                    1           2           3           4           5                                                              1           2           3
                      *MTL    *NOTE: Games played JANUARY
                                                CAR
                                                  September 20 through CHI                        schedule. All game         NYR                                                                                    HOME               MARCHALL-STAR BREAK
                                                                                                                                                                                                                                       AWAY                                                                                 APRIL
                       7:00      SUN
                                 SUN    MON
                                        MON     7:00
                                                TUES
                                                TUES    WED
                                                        WED      THUR
                                                                THUR   7:30
                                                                        FRI
                                                                        FRI SAT
                                                                            SAT   SUN
                                                                                 SUN       MON
                                                                                          MON      TUES
                                                                                                  TUES     WED
                                                                                                          WED      THUR
                                                                                                                  THUR   FRI
                                                                                                                        FRI  7:00
                                                                                                                              SAT
                                                                                                                             SAT                                                                              SUN
                                                                                                                                                                                                              SUN          MON
                                                                                                                                                                                                                           MON        TUES
                                                                                                                                                                                                                                      TUES         WED
                                                                                                                                                                                                                                                   WED        THUR
                                                                                                                                                                                                                                                              THUR         FRI
                                                                                                                                                                                                                                                                           FRI         SAT
                                                                                                                                                                                                                                                                                       SAT          SUN
                                                                                                                                                                                                                                                                                                   SUN         MON
                                                                                                                                                                                                                                                                                                               MON         TUES
                                                                                                                                                                                                                                                                                                                          TUES         WED
                                                                                                                                                                                                                                                                                                                                       WED        THUR
                                                                                                                                                                                                                                                                                                                                                 THUR            FRI
                                                                                                                                                                                                                                                                                                                                                                FRI          SAT
                                                                                                                                                                                                                                                                                                                                                                            SAT
       7          8            6
                               1           7
                                           2           8
                                                       3           9
                                                                   4           51
                                                                               10          11
                                                                                           62           3
                                                                                                       12
                                                                                                       7           4              5           6           7
                                                                                                                                                          1           8
                                                                                                                                                                      2           9
                                                                                                                                                                                  3           41
                                                                                                                                                                                              10                                  1           2           3
                                                                                                                                                                                                                                                          1           4
                                                                                                                                                                                                                                                                      2           5
                                                                                                                                                                                                                                                                                  3           1           2           3           4            51          62          73

Y          CAR        BOS           FLA                    TORMARCH
                                                                PHI  OTT                                   STL
                                                                                                           MTL                        OTT         NYI APRILWPG
                                                                                                                                                           NYR                                    *MTL
                                                                                                                                                                                                  PHI
                                                                                                                                                                                                  FLA                                  CAR                                CHI
                                                                                                                                                                                                                                                                          NYR         CAR                     WSH                     MTL          TOR                     NYR
                                                                                                                                                                                                                                                                                                                                                                           WPG
 R         7:00
            FRI       7:00
                      SAT           5:00
                                    SUN         MON        7:00
                                                           TUES 7:30
                                                                WED  7:30
                                                                     THUR                        FRI       8:00
                                                                                                           7:00
                                                                                                            SAT       SUN             7:30
                                                                                                                                      MON         7:00
                                                                                                                                                  TUES WED 7:00
                                                                                                                                                           7:30
                                                                                                                                                           THUR                        FRI         7:00
                                                                                                                                                                                                  7:00
                                                                                                                                                                                                   SAT                                 7:00                               7:30
                                                                                                                                                                                                                                                                          7:30        7:00                    7:00                    7:30         7:00                     7:00
                                                                                                                                                                                                                                                                                                                                                                           7:00
       14
       3          15
                  4             4
                               13
                               8           95
                                           14           6
                                                       15
                                                       10           7
                                                                   16
                                                                   11          17
                                                                               18
                                                                               12          29
                                                                                           18
                                                                                           13           10
                                                                                                       19
                                                                                                       3
                                                                                                       14          52
                                                                                                                   1
                                                                                                                   11             63
                                                                                                                                  2
                                                                                                                                  12          74
                                                                                                                                              3
                                                                                                                                              13          85
                                                                                                                                                          4
                                                                                                                                                          14          96
                                                                                                                                                                      5
                                                                                                                                                                      15          67
                                                                                                                                                                                  16
                                                                                                                                                                                  10          78
                                                                                                                                                                                              17
                                                                                                                                                                                              11          6
                                                                                                                                                                                                          4           7
                                                                                                                                                                                                                      5           8
                                                                                                                                                                                                                                  6           9
                                                                                                                                                                                                                                              7           10
                                                                                                                                                                                                                                                          8           11
                                                                                                                                                                                                                                                                      9           12
                                                                                                                                                                                                                                                                                  10          84          95           6
                                                                                                                                                                                                                                                                                                                      10           7
                                                                                                                                                                                                                                                                                                                                  11            8
                                                                                                                                                                                                                                                                                                                                               12           9
                                                                                                                                                                                                                                                                                                                                                           13           10
                                                                                                                                                                                                                                                                                                                                                                       14
 G
YI                    FLA
                      FLA                      WPG          VAN                    PIT
                                                                                   CAR         NYR
                                                                                               WSH         NJD
                                                                                                           CAR                        NJD
                                                                                                                                      WSH         LAK         MTL         CGY
                                                                                                                                                                          TOR
                                                                                                                                                                          NYR          CAR        BOS
                                                                                                                                                                                                  CBJ
                                                                                                                                                                                                  WPG
                                                                                                                                                                                                  BUF          FLA                    OTT          PHI        WSH                     STL
                                                                                                                                                                                                                                                                                      CAR                      OTT         NYI                      NYR                     PHI
 0                    7:00
                      7:30                     8:30         7:30                   7:30        7:30
                                                                                               7:00        7:00                       7:00        7:30        7:30        7:30
                                                                                                                                                                          7:00         7:00        7:00
                                                                                                                                                                                                  7:00         5:00                   7:30         7:30       7:00                    8:00
                                                                                                                                                                                                                                                                                      7:00                     7:30        7:00                     7:00                    7:00
       21
       10         22
                  11           411
                               20
                               15          21
                                           512
                                           16           13
                                                       22
                                                       6
                                                       17          714
                                                                   23
                                                                   18          24
                                                                               815
                                                                               19           16
                                                                                           25
                                                                                           9
                                                                                           20           17
                                                                                                       26
                                                                                                       10
                                                                                                       21          89
                                                                                                                   18
                                                                                                                   12             910
                                                                                                                                  19
                                                                                                                                  13           11
                                                                                                                                              20
                                                                                                                                              10
                                                                                                                                              14           12
                                                                                                                                                          21
                                                                                                                                                          11
                                                                                                                                                          15           13
                                                                                                                                                                      22
                                                                                                                                                                      12
                                                                                                                                                                      16           14
                                                                                                                                                                                  23
                                                                                                                                                                                  13
                                                                                                                                                                                  17           15
                                                                                                                                                                                              24
                                                                                                                                                                                              14
                                                                                                                                                                                              18          13
                                                                                                                                                                                                          11          14
                                                                                                                                                                                                                      12          15
                                                                                                                                                                                                                                  13          16
                                                                                                                                                                                                                                              14          17
                                                                                                                                                                                                                                                          15          18
                                                                                                                                                                                                                                                                      16          19
                                                                                                                                                                                                                                                                                  17           11
                                                                                                                                                                                                                                                                                              15           12
                                                                                                                                                                                                                                                                                                          16           13
                                                                                                                                                                                                                                                                                                                      17           14
                                                                                                                                                                                                                                                                                                                                  18            15
                                                                                                                                                                                                                                                                                                                                               19           16
                                                                                                                                                                                                                                                                                                                                                           20           17
                                                                                                                                                                                                                                                                                                                                                                       21
YI
 R                    BUF
                      BUF           PIT                    TOR
                                                           OTT
                                                           BOS                     WSH         FLA
                                                                                               DAL         FLA
                                                                                                           CAR
                                                                                                           PHX             PIT         WSH        OTT          SJS         NYI
                                                                                                                                                                          SJS         COL          FLA
                                                                                                                                                                                                  WSH                     WPG         BOS                      PIT
                                                                                                                                                                                                                                                              TOR                     NJD
                                                                                                                                                                                                                                                                                      STL                      NJD                                 CGY                      CBJ
 0                    7:00
                      7:00          1:00                   7:30                    7:00        7:30
                                                                                               8:30        7:00
                                                                                                           8:00            7:00        7:00       7:00        10:30        7:00
                                                                                                                                                                          7:30        9:00         7:30
                                                                                                                                                                                                  7:00                    8:30        7:30                    7:30
                                                                                                                                                                                                                                                              7:30                    7:00
                                                                                                                                                                                                                                                                                      7:00                     7:00                                7:30                     7:00
       28         29            18
                               27
                               22
                               11           19
                                           28
                                           23
                                           12           20
                                                       29
                                                       24
                                                       13           21
                                                                   30
                                                                   25
                                                                   14          22
                                                                               26
                                                                               15          23
                                                                                           27
                                                                                           16          24
                                                                                                       28
                                                                                                       17           16
                                                                                                                   25
                                                                                                                   19
                                                                                                                   15              17
                                                                                                                                  26
                                                                                                                                  20
                                                                                                                                  16           18
                                                                                                                                              27
                                                                                                                                              21
                                                                                                                                              17           19
                                                                                                                                                          28
                                                                                                                                                          22
                                                                                                                                                          18           20
                                                                                                                                                                      29
                                                                                                                                                                      23
                                                                                                                                                                      19           21
                                                                                                                                                                                  30
                                                                                                                                                                                  24
                                                                                                                                                                                  20           22
                                                                                                                                                                                              31
                                                                                                                                                                                              25
                                                                                                                                                                                              21          20
                                                                                                                                                                                                          18          21
                                                                                                                                                                                                                      19          22
                                                                                                                                                                                                                                  20          23
                                                                                                                                                                                                                                              21          24
                                                                                                                                                                                                                                                          22          25
                                                                                                                                                                                                                                                                      23          26
                                                                                                                                                                                                                                                                                  24           18
                                                                                                                                                                                                                                                                                              22           19
                                                                                                                                                                                                                                                                                                          23           20
                                                                                                                                                                                                                                                                                                                      24           21
                                                                                                                                                                                                                                                                                                                                  25            22
                                                                                                                                                                                                                                                                                                                                               26           23
                                                                                                                                                                                                                                                                                                                                                           27           24
                                                                                                                                                                                                                                                                                                                                                                       28
       17         18
 H
 S                    WPG
                      WSH                      MIN         *STL
                                                           CBJ
                                                           BOS          *STL
                                                                        DET        TOR          *FLA       *FLA
                                                                                                           STL                         FLA        PHI
                                                                                                                                                  ANA                   NYI
                                                                                                                                                                       MTL
                                                                                                                                                                       WPG                         BUF
                                                                                                                                                                                                  CAR
                                                                                                                                                                                                  PIT                     BUF          TOR                    EDM          FLA        FLA
                                                                                                                                                                                                                                                                                      NYI                                               SJS                     COL
 0
 0                    7:00
                      7:00                     7:30        7:30
                                                           7:30         TBD
                                                                        7:30       7:30         7:30       7:00
                                                                                                           7:00                        7:30       7:30                  7:30
                                                                                                                                                                       7:30
                                                                                                                                                                       8:30                        7:00
                                                                                                                                                                                                  5:00
                                                                                                                                                                                                  1:00                    7:30         7:30                   7:30         7:30       7:00
                                                                                                                                                                                                                                                                                      7:00                                             10:30                    9:00
       24         25           25
                               18
                               29           26
                                            19
                                            30         27
                                                       20
                                                       31          28
                                                                   21          29
                                                                               22          30
                                                                                           23          24           23
                                                                                                                   22
                                                                                                                   26              24
                                                                                                                                  23
                                                                                                                                  27           25
                                                                                                                                              24
                                                                                                                                              28           26
                                                                                                                                                          25
                                                                                                                                                          29           27
                                                                                                                                                                      26           28
                                                                                                                                                                                  27           29
                                                                                                                                                                                              28          27
                                                                                                                                                                                                          25          28
                                                                                                                                                                                                                      26           29
                                                                                                                                                                                                                                  27          30
                                                                                                                                                                                                                                              28          29          30          31           25
                                                                                                                                                                                                                                                                                              29           26
                                                                                                                                                                                                                                                                                                          30          27           28          29          30          31
 G                    PIT                       BUF        WSH                     *MTL
                                                                                   EDM                     NYI             NJD                     BUF
                                                                                                                                                  MTL                      NSH                    WPG                     MIN
                                                                                                                                                                                                                          PHI         BOS          DET        NJD                     WPG                                  PHI                      MTL                     CAR
 0                    1:00                      7:30       7:30                     7:30
                                                                                   7:30                    7:00            1:00                    7:30
                                                                                                                                                  7:30                     8:00                   7:00                    7:30
                                                                                                                                                                                                                          7:30        7:30         7:30       7:00                    7:00                                 7:30                     7:30                    5:00
                               25           26         27          28          29          30          31               30
                                                                                                                       29          31
                                                                                                                                  30
                                        PHI     BOS             NJD             WPG
Y                                       7:30       MARCH
                                                7:30            7:00
                              *NOTE: Games played September 20 through October 1 7:00                               APRIL
                                                                                 are part of the 2011 preseason schedule. All game times are Eastern.                                                               HOME                 AWAY                  ALL-STAR BREAK
 R          FRI        SAT          SUN         MON         TUES        WED         THUR         FRI        SAT            SUN        MON         TUES         WED        THUR         FRI         SAT


                                                             JANUARY NYRBREAK                                                                      FEBRUARY                                                                               MARCH                                                                                   APRIL
       3          4                                                            1           2           3           1              2           3           4           5           6           7
 G              FLA
  times are Eastern.                      HOME               AWAY  ALL-STAR CAR                                                       WSH             MTL TOR                                     WPG
 0              7:00                 SUN         MON        TUES         WED        THUR        7:30
                                                                                                 FRI       7:00
                                                                                                            SAT             SUN       7:00
                                                                                                                                       MON         TUES       7:30
                                                                                                                                                               WED        7:00
                                                                                                                                                                          THUR          FRI       7:00
                                                                                                                                                                                                   SAT         SUN         MON         TUES        WED         THUR        FRI         SAT         SUN         MON         TUES         WED         THUR         FRI         SAT

       10         11           41          52          63          74          85          96           7
                                                                                                       10          8              9           10           1
                                                                                                                                                          11          2
                                                                                                                                                                      12          3
                                                                                                                                                                                  13          4
                                                                                                                                                                                              14                                                          1           2           3           1           2           3            4           5           6           7
 R                    BUF                                   TOR
                                                            OTT                    OTT
                                                                                   WSH                     MTL
                                                                                                           CAR                                                            WPG                      FLA                                                                     NYR         CAR                     WSH                     MTL          TOR                     WPG
 0                    7:00                                  7:00
                                                            7:30                   7:30
                                                                                   7:00                    7:00
                                                                                                           7:00                                                           7:30                     7:00                                                                    7:30        7:00                    7:00                    7:30         7:00                    7:00
       17         18            8
                               11           9
                                            12         10
                                                       13          11
                                                                   14          12
                                                                               15          13
                                                                                           16          14
                                                                                                       17              5
                                                                                                                       15         6
                                                                                                                                  16          7
                                                                                                                                              17          8
                                                                                                                                                          18          9
                                                                                                                                                                      19          10
                                                                                                                                                                                  20          11
                                                                                                                                                                                              21          4           5           6           7           8           9           10          8           9           10           11          12          13          14

 S                    WSH                                  VAN
                                                           BOS                     CAR
                                                                                   TOR          WSH        STL                                     LAK                    NYR                      BUF                                 OTT                    WSH                      CAR
 0                    7:00                                 7:30
                                                           7:30                     7:30
                                                                                   7:30         7:00       7:00                                    7:30                   7:00                     7:00                                7:30                   7:00                     7:00
       24         25            15
                               18            16
                                            19          17
                                                       20           18
                                                                   21           19
                                                                               22           20
                                                                                           23           21
                                                                                                       24              12
                                                                                                                       22         13
                                                                                                                                  23          14
                                                                                                                                              24          15
                                                                                                                                                          25          16
                                                                                                                                                                      26          17
                                                                                                                                                                                  27          18
                                                                                                                                                                                              28          11           12         13          14          15          16          17          15          16          17           18          19          20          21
 G                    PIT           PIT         BUF         BOS                    EDM          DAL        PHX
                                                                                                           NYI             PIT                     OTT                    SJS                     WSH                                  BOS                     TOR                     STL
 0                    1:00          1:00        7:30        7:30                   7:30         8:30       8:00
                                                                                                           7:00            7:00                    7:00                   7:30                    7:00                                 7:30                    7:30                    7:00
                                22
                               25            23
                                            26          24
                                                       27           25
                                                                   28           26
                                                                               29           27
                                                                                           30           28
                                                                                                       31              19
                                                                                                                       29         20
                                                                                                                                  30          21          22          23          24          25          18           19         20          21          22          23          24          22          23          24           25          26          27          28
                                                PHI        CBJ
                                                           BOS                     NJD                     WPG                                    ANA                     WPG                      PIT                     BUF                                 EDM                     NYI
                                                7:30       7:30
                                                           7:30                    7:00                    7:00                                   7:30                    8:30                     1:00                    7:30                                7:30                    7:00
                                29          30         31                                                              26         27          28          29                                              25           26         27          28          29          30          31          29          30
                                                            WSH                                                            NJD                    MTL                                                                      PHI         BOS                     NJD                    WPG
    times are Eastern.                    HOME              7:30
                                                              AWAY                  ALL-STAR BREAK                         1:00                   7:30                                                                     7:30        7:30                    7:00                   7:00


                              *NOTE: Games played September 20 through October 1 are part of the 2011 preseason schedule. All game times are Eastern.                                                                HOME                AWAY                  ALL-STAR BREAK




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                         tbl_23580_A-Z_Fan_Guide_L1.indd 62-63                                                                                                                                                                                                                                                                                                                     10/17/11 6:20 PM

								
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