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TEXAS ASSOCIATION OF COMMUNITY HEALTH CENTERS 29th ANNUAL CONFERENCE (agenda is subject to change without notice) The Worthington Renaissance Hotel Ft. Worth, Texas October 14-17, 2012 ABOUT THE CONFERENCE: This is the second year that the Texas Association of Community Health Centers (TACHC) will incorporate the 340Better Pharmacy Conference with the Clinical Conference component of the Annual Conference. The sessions for the Clinical Conference are developed by reviewing the previous conference’s evaluations, the feedback of prior conference attendees and the input of health centers who are using the 340Better pharmacy program. The Clinical Conference is an excellent opportunity to network and learn from experts as well as peers from health centers. These sessions are developed with the health center’s wants and needs in mind to help the health center improve their quality of work and stay updated with the latest events affecting them. WHO SHOULD ATTEND THE CONFERENCE? The TACHC Annual Conference is a knowledge-based CE activity designed for CEOs, CFOs, Billing Managers, outreach and communications staff, operations staff , health center board members, physicians, pharmacists, pharmacy technicians, nurses, dentists, behavioral health specialists, pharmacy staff, clinical staff, or any staff member of a community health center. CONTINUING EDUCATION: PHYSICIANS: Application for CME credit will be filed with the American Academy of Family Physicians. Determination of credit is pending. PHARMACISTS AND PHARMACY TECHNICIANS: The University of Texas at Austin College of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Successful completion of the program includes attending the accredited session(s) and completing a Record of Attendance/Evaluation Form. CPE credit will be issued by The University of Texas at Austin College of Pharmacy Continuing Education Office via CPE Monitor approximately 4-6 weeks following the program. This Knowledge-based activity has been accredited for 1.55 CEUs or 15.5 contact hours. Continuing Pharmacy Education (CPE) credits are now required by ACPE to be electronically reported via the "CPE Monitor" system, using pharmacist’s NABP e-Profile ID and Date of Birth. If you are not aware of CPE Monitor and/or you do not have your NABP e-Profile ID yet, please visit the CPE Monitor website to learn more and to set up your profile/obtain your NABP e- Profile ID (www.MyCPEmonitor.net). You will need to provide your NABP e-Profile ID and Date of Birth on the attendance sheets at the conference in order to receive your pharmacy continuing education credit. NURSES: Application for CE credit will be filed with the American Academy of Nurse Practitioners. Determination of credit is pending. DENTISTS: Application for continuing education credit will be filed with the University of Texas School of Dentistry. Determination of credit is pending. SOCIAL WORKERS: Application for continuing education credit will be filed with the Texas State Board of Social Work Examiners. Determination of credit is pending. CERTIFIED PUBLIC ACCOUNTANTS: Application for continuing education credit will be filed with the Texas State Board of Public Accountancy. Determination of credit is pending. CODERS: This program meets AAPC guidelines for 2.0 Core CEUs. th 29 TACHC Annual & Clinical Conference Agenda 1 Sunday, October 14th: Employee Benefits Group’s Board of Directors Meeting 11:00am - 11:30am Corporation for the Development of Community Health Centers Board of Director’s Meeting 11:30am - 12:00pm Community Health Insurance Agency Board of Director’s Meeting 12:00pm - 12:30pm Purchasing Group Board of Director’s Meeting 12:30pm - 1:00pm Essential Care Partners II Board Meeting 1:00pm - 2:00pm Lunch on Own 1:00pm - 2:00pm TACHC Board of Director’s Meeting 2:00pm - 5:00pm 340Better P&T Committee Meeting 5:30pm - 7:30pm ACO Clinical Advisory Committee Meeting (CMOs of Essential Health Partners and Essential Care Partners II) 5:30pm - 7:30pm Exhibit Hall set up 8:30pm - 9:30pm Monday, October 15th: General Session Breakfast with the Exhibitors 7:00am – 8:00am Registration 7:00am – 4:00pm Exhibit Hall 7:00am – 5:00pm Join us Monday and Tuesday in the Exhibit Hall for breakfast and refreshment breaks while you connect with your friends and colleagues. Here you will have an opportunity to speak with our hand selected exhibitors who are eager to meet you and share information about their valuable resources, products and services to help your health center enhance its ability to provide quality care to your patients. Make sure to visit TACHC‘s Resource Center to become educated on all of the services TACHC provides. We offer a wide variety of services to help develop, educate, support, strengthen and advocate for you, your patients and the communities you serve. Here you‘ll also have the chance to play to win great prizes with TACHCopoly! Visit with each of our exhibitors to enter into drawings to win prizes during Monday evening‘s Welcome Mixer and Tuesday afternoon‘s Door Prize Drawing. Take a break and come join in the fun! After the Supreme Court Decision: What’s Next for Medicaid, Medicare and Health Exchanges 0067-9999-12-103-L04-P, T (2.0 contact hours, 0.20 CEUs) (1.0 CPEs) 8:00am – 9:00am Jorge Lopez, Jr., JD, Partner, Akin, Gump, Strauss, Hauer & Feld LLP The Affordable Care Act (ACA) created funding and expansion opportunities for health centers. This summer, the Supreme Court issued a decision on the constitutionality of the ACA that significantly impacts health centers in terms of health center funding and expanded health care coverage for patients. A legal expert will discuss the ruling and the immediate and long term impacts of this decision on the health care system, health centers and patients. Learning Objectives: 1. Discuss the impact of the recent Supreme Court decision on the Affordable Care Act on safety net providers. 2. Describe the impact of the Supreme Court decision on the Affordable Care Act for low income populations. 3. Explain key clinical and administrative infrastructure needed in FQHCs in order for them to successfully participate in a post health care reform environment. 4. Identify the key components of the ACA and their timeline impacting a FQHC. Keynote Presentation: The Honorable John Cornyn (Invited) 9:00am – 10:00am Break with Exhibitors 10:00am – 10:30 am CONCURRENT SESSIONS Overview of State Level Health Care Reforms and Implications for the Upcoming State Legislative Session (1.5 CPEs) 10:30am – 12:00 pm Kim Davis, Medicaid/CHIP Policy Advisor, Texas Health and Human Services Commission th 29 TACHC Annual & Clinical Conference Agenda 2 Katrina Daniel, Associate Commissioner, Texas Department of Insurance José E. Camacho, JD, Executive Director, Texas Association of Community Health Centers Health care reform is well underway in Texas! Key state policymakers will provide an overview of the state’s efforts to prepare for the further implementation of the Affordable Care Act (ACA), including the status of the optional Medicaid expansion, required modifications to the eligibility and enrollment system and process, the establishment of Medicaid Accountable Care Organizations, implementation of the health exchanges, navigator program and state defined benefit plans. Presenters will also provide an update on the implementation of the 1115 Transformation Waiver, dual eligible initiative and the state funded Women’s Health Program. Implications for the upcoming state legislative session will also be discussed. The Vital Key of Clinical Care Coordination 10:30am – 12:00pm 0067-9999-12-104-L04-P, T (1.5 contact hours, 0.15 CEUs) Regina Neal, MPH, MS Senior Consultant, Qualis Health, Brooklyn, NY Care coordination is a collaborative process that promotes quality care and cost-effective outcomes that enhance the health of individuals. The care coordination process will be explained including how to identify, stratify, assess, plan, implement, reassess, adjust, monitor and evaluate the options and services from multiple sources in concert with the multi-disciplinary healthcare team. This session will provide techniques on how to provide continuity of care across care settings and transitions, thereby improving the quality, access and the value of the healthcare provided. Learning Objectives: 1. Define clinical care coordination. 2. Describe how to incorporate or improve clinical care coordination at health center. 3. Explain how to utilize clinical care coordination across various clinical departments. 4. Describe why clinical care coordination is so important in current transparent health care arena. LabCorp Sponsored Luncheon - Impact of Medicaid and Public Health Exchange Coverage Expansions on Texas Counties (1.0 CEUS, 1.5 CPEs) 12:00pm – 1:15pm Michael Cline, Ph.D. (60 minutes for CE) Associate Director, Hobby Center for the Study of Texas at Rice University Texas is projected to see the largest percentage gain in insurance coverage of any state in the country under health care reform. Dr. Cline is a co-author of an important new study modeling Texas health care coverage at the county level and projects how those coverage patterns will change with the implementation of the ACA and reduce local charity care, uncompensated care costs and tax burdens. Learning Objectives: 1. Describe how the ACA Medicaid expansion and health exchanges could affect insurance coverage for low income Texans at the county level. 2. Explain how full and partial ACA implementation will impact the service delivery areas and payor mix of health centers. 3. Identify demographic trends impacting the health care delivery system in Texas. 4. Discuss the socio economic and demographic trends that impact the number and characteristics of uninsured populations at the state and national levels. FQHC Provider Enrollment: Overview of the New Medicare Contractor Novitas and Common Medicare Enrollment Issues (2.5CPEs) 1:15pm – 3:15pm Becky Peal-Sconce, Regional Rural Health Coordinator, CMS Kimberly Warren, Vice President of Operations, Novitas This session will focus on FQHC provider enrollment for the Medicare program and will provide information on the new Medicare Administrative Contractor Novitas that is replacing Trailblazer in November. During this session, a representative from the CMS Dallas Regional Office will provide an overview of the Medicare enrollment process; highlight upcoming changes and outline new requirements. Then, representatives from Novitas will cover information on both the enrollment process specific to Novitas and general changes health centers need to be prepared for after Novitas takes over in November. There will be ample time for Q&A, so we encourage health center staff to take advantage of this opportunity to have their Medicare enrollment questions answered. th 29 TACHC Annual & Clinical Conference Agenda 3 How to Thrive in a Health Care Reform Environment: Outreach and Enrollment Infrastructure Development and Patient Enrollment Strategies (2.5 CPEs) 1:15pm – 3:15pm Cheryl Sproles, Outreach Director, Su Clinica Familiar, Harlingen Ana Maria Garza-Cortez, Development Director, CentroMed, San Antonio Cristela Gomez, Special Projects Coordinator, Brownsville Community Health Center, Brownsville Jana Blasi, Deputy Director, Texas Association of Community Health Centers Ensuring that health centers have systems in place to enroll eligible patients will be critical for the continued viability of health centers in the state. This includes having staff available to screen, educate and assist patients with new insurance coverage options as well as utilize health center staff to conveniently enroll patients at your health center. This session will provide an overview of effective patient eligibility screening and enrollment systems in place in three health centers and information on how your center can participate in a new online patient enrollment program , the HHSC Community Partners Program, which will allow trained health center staff to enroll eligible patients directly into the state eligibility system. Effective enrollment strategies to assist hard to reach populations and strategies designed to eliminate gaps in coverage will also be discussed. Peer Review in the Era of Accountable Care 1:15pm – 3:15pm 0067-9999-12-105-L04-P, T (2 contact hours, 0.2 CEUs) Tamarah Duperval-Brownlee, MD, MPH, FAAFP Chief Executive and CMO for Clinical Services, Lone Star Circle of Care, Georgetown, TX Aida A. Garza, PharmD, CDE, BCACP Clinical Pharmacist, CommUnityCare, Austin, TX Karen Vest-Taubert, RN, BSN, MBA Senior Consultant, Qualis Health, Harlingen, TX Angela F. Barnes-Filzen, DDS Dental Director, Good Neighbor Healthcare Center, Houston, TX Martha A. Medrano, M.D., M.P.H. Director of Behavioral Health, CommuniCare Health Centers, San Antonio, TX Often peer review is viewed as only for physicians and for a punitive situation. It does not need to be viewed this way. This session will demonstrate how peer review can be used positively to improve the quality of care under a properly utilized CPI program for ALL disciplines. The multi-disciplinary panel will describe how they have been able to utilize peer review at their health centers to effect positive change. Learning Objectives: 1. Identify the purpose and importance of non-punitive peer review. 2. Discuss the importance of peer review establishment under CPI to adhere to confidentiality and immunity protection. 3. Explain the process of peer review reporting and review within the health center's compliance performance improvement (CPI) program. 4. Identify the differences in peer review reporting for specialty areas and importance of inclusion for credibility and fairness (i.e. pharmacy, general medicine, behavioral health, OB/GYN and Dental). Break with Exhibitors 3:15pm – 3:45pm Leveraging Data for Accountable Care 3:45pm – 5:00pm 0067-9999-12-107-L04-P, T (1.25 contact hours, 0.125 CEUs) (1.5 CPEs) Davelyn Eaves Hood, MD, MBA Director of Clinical Affairs, Texas Association of Community Health Centers, Austin, TX Adil Nicolwala, MD Associate Medical Director, Brazos Valley Community Action Agency, College Station, TX Chief Medical Officer, Essential Care Partners, LLC, Austin, TX Jason Phipps Health Information Technology Consultant, Austin, TX In current times, accurate and reliable data is critical, and not just for the administrators. This session will shed light on why all discipline of providers need to be aware of the outcome data that is being collecting and the key role this data has on both current issues and future issues. th 29 TACHC Annual & Clinical Conference Agenda 4 Learning Objectives: 1. Demonstrate the importance of data collection, aggregation and reporting in the current health care environment. 2. Identify the various roles that data and population management plays in the area of electronic health record implementation and required reporting. 3. Evaluate how health center data plays a vital role in the area of electronic data exchange. CFO Network Meeting (1.5 CPEs) 3:45pm – 5:00pm Jeff E. Allen, CPA BKD Partner Rebekah S. Wallace, CMPE, CPC, MCS-P BKD Managing Consultant As the complexity of the needs of the U.S. patient population increases, appropriate care coordination efforts must be taken into consideration. Community health centers play a key role in the health care delivery system by serving as safety net providers of primary care and other health care services in rural and other underserved areas and for low-income beneficiaries. The Centers for Medicare & Medicaid Services (CMS) has established final rules and incentives for rural providers who wish to participate in such programs and models as the Patient Centered Medical Home (PCMH) and the Accountable Care Organization (ACO). This session will provide attendees with a comparison of these two value-driven models and how they interrelate with one another. We will provide an overview of the emphasis these models have on primary care, stemming rom the individual patient and encompassing entire patient populations. Operational and financial considerations and impacts related to the implementation of these models will also be addressed. The information presented will further outline the necessary elements and partnerships required to attain integrated, seamless, quality care for patients through the PCMH and ACO models of care. Billing Managers Network Meeting (1.5 CPEs) 3:45pm – 5:00pm Shelby Tracy, MPAff. Policy and Research Coordinator, Texas Association of Community Health Centers The session will provide an opportunity for billing managers and billing staff from across the state to discuss common issues related to FQHC billing. Attendees will have the chance to network with other billing departments and guide the dialogue around problems you may be experiencing in your billing department related to managed care contracting and credentialing, provider enrollment, claims processing and other relevant topics. You will also have the opportunity to provide input on future training sessions related to FQHC billing. Self-Management as the Key to Improved Clinical Outcomes 3:45pm – 5:00pm 0067-9999-12-106-L04-P, T (1.25 contact hours, 0.125 CEUs) Don E. Beck, MD, MHSA EVP/ Chief Medical Officer, Universal American, Rye Brook, NY Carly Cloud, PharmD, PhC Clinical Pharmacist, Centro de Salud Familiar La Fe, Inc., El Paso, TX Kate Morton, PharmD Consultant Clinical Pharmacist, Centro de Salud Familiar La Fe, Inc., El Paso, TX Self-management is a key concept that must be utilized in order for our patient’s health to improve. This session will discuss why self-management is so important to the care of patients with chronic illnesses. A patient embracing responsibility for their own health care improvement is a key philosophy that will impact the future of the health care model. This session will include actual health center experiences of success and how it was accomplished. Learning Objectives: 1. Identify patient’s perceptions of the importance of self-care decisions and activities, recall of provider advice regarding self-care visits, and the relationship of these factors to patient participation in self-care activities. 2. Explain why patient self-management is important across the various clinical departments in current transparent health care. 3. Identify how patients learn to become experienced practitioners in chronic disease self-management. 4. Discuss the relationship between the attainment of self-management goals and the importance of the patients experience and satisfaction while in care. th 29 TACHC Annual & Clinical Conference Agenda 5 TACHC Welcome Mixer 6:00pm – 10:00pm Hop on the bus and come on down to Stockyards Station for live music, dancing, dinner buffet, and beverages in the historic district of Fort Worth! The ever popular TACHC Welcome Mixer will provide you with an opportunity to mix and mingle with your professional peers from around the state and groove to the smooth sounds of InsideOut, a party dance band that has taken Dallas by storm. Their repertoire is filled with classic dance hits that keep the energy level high and the party hoppin'! We’ll also present the 2012 TACHC President’s Award to a real champion in the health center movement - Dan Shepherd. Come out and blow off a little steam at this fun event and help us honor a true health center leader in the state. Prize drawings will be held! Transportation will be provided. Tuesday, October 16th: th 5 Annual TACHC Fun Run/Walk 7:00am – 8:00am Breakfast with Exhibitors 7:30am – 9:00am Exhibit Hall 7:3 0am -4:00pm Registration 8:00am – 4:00pm CONCURRENT SESSIONS TACHC General Membership Meeting 9:00am – 12:00pm State of the Association TACHC Bylaws Amendments TACHC Board of Directors and Officers Elections TACHC Regional Meetings Managing a Patient's Pain 9:00am – 11:00am 0067-9999-12-108-L01-P, T (2 contact hours, 0.2 CEUs) J. Bret Hood, MD, FAAHPM Medical Director, VITAS Innovative Hospice Care, San Antonio, TX Scott Brown, RPh Pharmacy Director, Cabin Creek Health Systems, Dawes, WV Assistant Clinical Professor, WVU School of Pharmacy, Morgantown, WV Daniel J. Crowe, MD, CDE Chief Medical Officer, CommUnityCare, Austin, TX Arthur Jeske, DMD, PhD Professor, Department of Restorative Dentistry and Biomaterials and Associate Dean for Strategic Planning, University of Texas School of Dentistry, Houston, TX Lisa Benton, LMSW Patient Care Liaison Baylor All Saints Medical Center, Fort Worth, TX How to manage a patient’s pain is a real concern for every discipline at a health center, whether the patient is a ‘pill seeker’ or has legitimate pain, both issues must be addressed with a unified front. This session will discuss the various types of pain and how to manage patients with pain. A patient’s pain management must be coordinated by each and every department at a health center under adopted, thorough and enforceable health center policy and procedures. Learning Objectives: 1. Discuss the various aspects of pain identified by a patient. 2. Identify tools for patient's pain assessment. 3. Describe protocols in the treatment of patient's pain for various departments at a health center. th 29 TACHC Annual & Clinical Conference Agenda 6 4. Demonstrate the need for health center’s policies to be adopted and enforced in the treatment of pain for patients. Common FQHC Coding Issues: HCPCS and What's Coming - Meaningful Use, New Medicare MAC, and ICD-10 This program meets AAPC guidelines for 2.0 Core CEUs for CPCs, 2.5 CPEs 9:00am – 11:00am Marilyn Masick, M.Ed., CPC, CCP, Consultant This session will cover recurring issues and upcoming changes related to FQHC coding. The presenter will provide insight into the world of inputting HCPCS coding for Medicare claims and why it’s so important, and then discuss how the documentation and coding environment is changing related to a new incoming Medicare administrative contractor. The session will provide detail about what billing managers and CFOs need to be doing now and in the near future to progress towards health centers being ready and able to start ICD-10 coding on time. Also, participants will learn about what needs to be included as documentation in order to back up meaningful use and other performance measures, and where this information belongs. The session will also cover various definitions of primary diagnoses codes for FQHC visits. Break with Exhibitors 11:00am – 11:30am Clinical Best Practices Round Tables: 11:30am – 1:00pm 0067-9999-12-109-L04-P, T (1.5 contact hours, 0.15 CEUs) Marketing and Outreach Successes Nutrition and Wellness Services Homeopathic/Alternative Medicine Offerings Language and Cultural Barriers Solutions Each and every year the Best Practices Round Table discussions receive some of the best evaluation remarks. This session is a relaxed way of talking with your fellow peers about common topics that impact a health center. This will allow for some great networking and inter-discipline discussion on various topics. There will be a report-out portion at the end of the session to hear what was discussed by all of the tables. Learning Objectives: 1. Discuss techniques of success that have worked to increase patient enrollment at health center. 2. Describe programs that incorporate nutrition classes and the impact of patient self-management. 3. Discuss if and how utilizing non-traditional Western medicine has helped patients. 4. Identify methods of overcoming multi-lingual/cultural barriers of patients throughout the care continuum within the health center. TACHC Sponsored Luncheon – FQHC Federal Policy Update 12:00pm - 2:00pm Dan Hawkins, Senior Vice- President of Public Policy and Research National Association of Community Health Centers, Bethesda, MD Presentation of the 2012 TACHC President’s Award The outcome of the Presidential and congressional elections this November will significantly impact federal funding for the community health center program and federal entitlement programs, including Medicaid and Medicare, that are so vital to the continued viability of Federally Qualified Health Centers. This session will provide an overview of what health centers should expect in the Lame Duck Session and what is anticipated in the 113th Congress next year. Clinical Networking Lunch 1:00pm – 2:00pm This networking lunch will allow the various clinical disciplines to network and talk among themselves in a relaxed atmosphere. It is noted on past evaluations that the attendees like to be able to network and talk with fellow attendees. This lunch will allow for open discussion to see what your fellow colleagues are doing at their health centers. Disaster Preparedness Planning 2:00pm – 3:30pm 0067-9999-12-110-L04-P, T (1.5 contact hours, 0.15 CEUs) Mollie Melbourne, MPH, MEP Training and Technical Assistance Department, Director of Emergency Management National Association of Community Health Centers, Bethesda, MD Preparing for a disaster, whether an anticipated disaster, like a hurricane or a fire, or an unexpected disaster, like a shooting, is critical for all health center’s departments. This session will help your plan and prepare for potential th 29 TACHC Annual & Clinical Conference Agenda 7 disasters and also identify tools for identifying disasters that you may not see coming. This session will assist in showing you how all departments must develop a plan together. Learning Objectives: 1. Identify potential threats for the community in which health center provides care. 2. Explain the need for inter-departmental coordination before, during and after a disaster. 3. Identify the various agencies and national partners available for disaster preparedness resources. 4. Discuss best practices for potential disasters or threats in the event of a disaster. Behavioral Interviewing and Effective Hiring Processes: A Key to Organizational Success 2:00pm - 3:30pm Lisa Mouscher, CEO and Lead Consultant, Sogence Training and Consulting Hiring and retaining staff with the right skills and organizational "fit" is critical to your organization's ability to fulfill its mission and successfully serve your community. Thankfully, the skills to hire and retain great staff can be learned! In this highly interactive session, participants will learn effective hiring processes and gain behavioral interviewing skills to hire the right staff for the long-term. Participants should come ready to fully participate in this working session to gain both skills and ideas that can be immediately implemented to strengthen the quality and stability of your staff and your organization. Break with Exhibitors (Prize Drawing) 3:30pm – 4:00pm Behavioral Interviewing and Effective Hiring Processes: A Key to Organizational Success (continued) 4:00pm – 5:00pm Lisa Mouscher, CEO and Lead Consultant, Sogence Training and Consulting 340B and Making It 340Better and Federal Pharmacy Update 4:00pm – 5:15pm 0067-9999-12-111-L04-P, T (1.25 contact hours, 0.125 CEUs) (1.5 CPEs) Lynn Ford Purchasing Program Coordinator, Texas Association of Community Health Centers, Austin, TX Teri Janz Director, Alternate Care Sales, Cardinal Health, Dublin, OH As you are hearing, there are a lot of changes coming soon for a health center to either continue using or to starting using 340B pricing. This session will discuss the advantages of the TACHC 340Better pharmacy program over other GPO programs. The new requirements forcing more responsibility and involvement by the health center in order to utilize 340B pricing will be discussed as well. Learning Objectives: 1. Explain the advantages of using the TACHC 340Better pharmacy program. 2. Identify recent changes in the 340B program. 3. Evaluate the implications of health care reform on 340B. 4. Describe the services that Cardinal Health offers. Moving Forward: Preparing Clinicians for ICD-10 Coding 4:00pm – 5:15pm 0067-9999-12-112-L04-P, T (1.25 contact hours, 0.125 CEUs) (1.5 CPEs) Marilyn Masick, MEd, CPC, CCP Consultant, Mount Doral, FL Dan Hawkins, Senior Vice- President of Public Policy and Research National Association of Community Health Centers, Bethesda, MD The presenter, an expert in the field of documentation and coding, will provide an up-to-date look at the ICD-10 conversion expected to happen next year. A step-by-step process of preparing center staff for the conversion will be offered including common audit findings in provider documentation that should be addressed in advance. In addition, secondary codes will be introduced as a means of strengthening coding for data-driven quality initiatives. Learning Objectives: 1. Describe new updates with the transition to ICD-10 codes that relate to provider documentation and coding. 2. Identify commonly used codes by health centers in a primary care setting for ICD-9 and demonstrate how to crosswalk those into ICD-10 codes. th 29 TACHC Annual & Clinical Conference Agenda 8 3. Explain the types of quality measures involved in Medicare shared savings and other quality initiatives and their implications to proper coding, including secondary codes, codes for medications and labs. 4. Discuss common audit findings relevant to health center’s coding. Essential Care Partners, LLC (ACO) Board of Managers Meeting 6:00pm - 8:00pm Wednesday, October 17th: Continental Breakfast 7:30am - 9:00am TACHC Board of Director’s Orientation Meeting 8:00am - 9:00am Advanced Primary Care Practice Meeting 9:00am - 10:00am GENERAL SESSION Texas FQHC Branding Campaign and Marketing Materials 8:00am - 9:00am Sebastian Puente, Cultural Strategies Health care reform has afforded health center patients and community members more choice in selecting their health care providers due to expansion of coverage and increased provider transparency. It is critical for health centers to have a strong brand and effective marketing campaign to promote the high quality, affordable and convenient care offered by FQHCs. This session will review consumer research that has been conducted with current and potential health center patients throughout the state that identified the factors found to be most important for patients in selecting their medical home and the most effective branding and marketing strategies that resonant with our target patient population. The TACHC FQHC branding campaign and associated marketing materials that will be made available to all TACHC members to promote your center locally will also be highlighted in this important session. Taking Service Excellence from Implementation to Continuous Service Improvement (3.5 CPEs) 9:00am - 12:00pm Lisa Mouscher, CEO and Lead Consultant, Sogence Training and Consulting David Pump, VP for Business Development and Ancillary Support Peak Vista Community Health Centers, Colorado Springs, CO Jana Blasi, Deputy Director, TACHC Exceptional customer service is critical to patient health outcomes and the overall health of your organization. While creating a culture of service excellence is a great start, sustaining and continuously improving customer service involves ongoing patient input as well as organizational follow-through, accountability and change management. In this session we will discuss strategies to take service excellence to the next level by gaining and utilizing relevant patient feedback, successfully managing strategic change and creating an accountable organization where service excellence is not only an expectation, but a way of life! Conference Adjourned (Grand Prize Drawing, must be present to win) 12:00pm Site Tour to North Texas Area Community Health Centers, Inc. (on own) 1:00pm-2:00pm 2100 N. Main Street, Suite 215, Fort Worth Texas, 76164 th 29 TACHC Annual & Clinical Conference Agenda 9
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