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INTERNATIONAL
STUDENT INDUCTION HANDBOOK
CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Message from the CEO
Thank you for choosing Western Institute of Technology (WIT) as your place to study. Today’s world
is a challenging and moving environment. The fundamental key to success in today’s business
culture if firm concentration, professional training and a strong belief in yourself as well as the
achievement of your goals
Our dedication ensures that you feel at home in Australia a, with a safe, secure and supportive
environment. WIT’s commitment will allow you the opportunity to take on this life challenging journey
and take full advantage of the experience we have to offer you.
The main focus of WIT is that you succeed in achieving your goals and enter the industry culture
equipped with the knowledge, the confidence and the ability to perform your best. Our goal is to
provide the guidance you need during journey to allow to become professional and productive
contributors to today’s society.
Together with our highly qualified and experienced professional teaching staff, WIT look forward to
pursuing academic excellence, value based education, and providing an environment that is overall
beneficial to your academic and professional development.
I acknowledge that educational aspect of life to be the essence of developing skills needed to enter a
productive society and vital in promoting an individual sense of worth, values and high ethical
standards.
I personally look forward to playing a fundamental role in your life journey as our educational
relationship continues, as we work towards defining your educational and professional goals.
Intaj Khan
CEO
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June 2013
CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Table of Contents
Our mission ........................................................................................................................................... 5
Why Choose Western Institute of Technology? .................................................................................... 5
Student Induction .................................................................................................................................. 5
Training Locations................................................................................................................................. 5
Student Support Services ..................................................................................................................... 6
Change of Address ............................................................................................................................... 6
Full Time Study ..................................................................................................................................... 6
Transferring student between registered Providers .............................................................................. 7
Satisfactory Attendance ........................................................................................................................ 9
Satisfactory Progress ............................................................................................................................ 9
Pathways to Further Study .................................................................................................................. 10
Working While Studying in Australia ................................................................................................... 10
Tax File Number ................................................................................................................................. 10
Use of Personal Information................................................................................................................ 10
Course Delivery .................................................................................................................................. 10
Course Assessment ............................................................................................................................ 11
Reassessments/Reenrolment fee charges ......................................................................................... 11
Recognition of Prior Learning.............................................................................................................. 11
Recognition of Competencies issued by other Training Providers ...................................................... 12
Dispute Resolution Procedure ............................................................................................................ 12
Relevant Legislation ............................................................................................................................ 13
Refunds............................................................................................................................................... 13
ACCESS & EQUITY ........................................................................................................................... 22
Access and Equity Operating Principles ........................................ Error! Bookmark not defined.18
Privacy ................................................................................................................................................ 24
Access to academic records: .............................................................................................................. 24
Emergency and Important Contact Numbers ...................................................................................... 29
Student Code of Behaviour ................................................................................................................. 30
Complaints and Appeals ................................................................... Error! Bookmark not defined.27
Informal Complaint Process .......................................................... Error! Bookmark not defined.27
Formal Complaint Process ............................................................ Error! Bookmark not defined.27
Internal Appeals Process............................................................... Error! Bookmark not defined.28
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
External Appeals Process ............................................................. Error! Bookmark not defined.29
Suspension & Cancellation, Withdrawal ........................................... Error! Bookmark not defined.30
Deferment, Leave of Absence........................................................... Error! Bookmark not defined.34
Study Tips ........................................................................................................................................... 39
Taking Notes in Class ..................................................................................................................... 44
Good Listening In Class .................................................................................................................. 45
Assessment Anxiety ........................................................................................................................ 46
The DETER Strategy for Taking Tests ............................................................................................ 48
Writing Techniques .......................................................................................................................... 49
Plagiarism........................................................................................................................................ 50
Orientation Program ............................................................................................................................ 50
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Our mission
The mission of Western Institute of Technology is to provide a significant educational experience that
gives students the crucial opportunities to gain the extensive knowledge and skills needed to innovate
and adapt affectively to a lifetime of social and technological revolution.
Why Choose Western Institute of Technology?
We offer a professional, tailored, fun learning experience to all our learners.
Quality training facilities including fully furnished training rooms, equipped with data projectors,
computers with Microsoft Software, lunch room and amenities.
Student “break out” room which has free broadband access to all students for easy contact
home.
All resources (books, learning materials) are included in our low price.
Maximum of 22 students per class – this means more time for you!
Service – our trainer/assessors are available after hours to assist you when you need it most.
Your goal is our goal! We care about your progression. We work with you to achieve this
Nationally Recognised Qualification.
Student Induction
Orientation/induction is conducted on the first day of commencement. Its purpose is to fully inform
new students of most aspects of life at the College. In addition, Western Institute of Technology staff
will be introduced, a tour of the institute and the surrounding area will take place, and an opportunity
to ask questions will be given.
Training Locations
Main Campus:
Level-2 & 3, 14 Queens Road,
Melbourne, VIC-3004
Contact Support Officer: Mr.Gills Mathews
Contact Numbers: 0433357466 or 9866 7555
Email: gills@wit.edu.au
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Second Campus
120 Mitchell Street
Maidstone, VIC- 3012
Contact Support Officer: Mr.Sartaj Khan
Contact Numbers: 9866 7555
Email: sartaj@wit. edu.au
Should Western Institute of Technology purchase or lease new facilities, students will be advised at
least 3 weeks prior to any intended re-location of training premises.
Student Support Services
Our Student Support Officers are Gills Mathews ,Dev Singh and Sartaj Khan can be contacted on
0433357466 & 9866 7555, they are available if you have problems with training or anything else that
may be causing you concern. This includes Student welfare assistance and guidance. Should you
require professional counselling, you will be referred to a qualified Counsellor. Students requiring
special or intensive assistance must contact the Director of studies who may refer them to
appropriate support or counselling services. The Director of studies can be contacted during office
hours.
The student support services are available at no cost to the student.
At Western Institute of Technology, we care about our students and seek to ensure your stay with us
is not only academically rewarding, but also that it is an enjoyable one.
Change of Address
Upon arriving in Australia you are required to advise Western Institute of Technology of your
residential address and telephone number and of any subsequent changes to your residential
address. This is important because under Section 20 of the Education Services for Overseas
Students (ESOS) Act 2007 Western Institute of Technology is obliged to serve a notice at your last
known address if you breach a student visa condition relating to academic performance.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
It is your responsibility to ensure that you always update any changes in your address within 7
working days at Western Institute of Technology to ensure that you receive important information
about your course, fees and possible breaches of your student visa. The administration office of
Western Institute of Technology will also contact you every 6 months to update your residential
address and telephone number as a part of mandatory requirement of the ESOS Act 2007.
Additional information on student visa issues is available on the Department of Immigration and
Citizenship (DIAC) internet site on http://www.immi.gov.au
Full Time Study
Australian law requires International students to study at a full time study load. The only reason why
you may undertake a reduced study load is because you need to undertake a part-time enrolment to
complete a course of study where you need to repeat one or more failed units for the first time.
International students are not entitled to undertake a reduced study load because of credit transfer,
exemptions or to repeat failed units more than once. Students in this situation will be guided by the
Training Manager on what alternative subjects may be available or which subjects they can undertake
to ensure they have a 100% full time study load.
Transferring student between registered Providers
WIT receiving students from another registered provider
It is an Australian government regulatory requirement that students must complete six months of their
“principal course of study” before changing or transferring between providers. A Provider such as WIT
must not knowingly enrol the student wishing to transfer from another registered provider’s course
prior to the student completing six months of his or her principal course of study except where:
The original registered provider has ceased to be registered or the course in which the student is
enrolled has ceased to be registered;
The original registered provider has provided a written letter of release;
the original registered provider has had a sanction imposed on its registration by the Australian
Government or state or territory government that prevents the student from continuing his or her
principal course, or
Any government sponsor of the student considers the change to be in the student’s best interest and
has provided written support for that change.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
WIT will not seek to enrol a student who has not yet completed six months of their principal course of
study with another registered provider.
International students enrolled with WIT, and who have not yet completed six months of their principal
course of study will not be authorised to transfer to another registered provider unless it is deemed by
WIT management.
Transferring students from WIT to another registered provider
Students who have not yet completed six months of study of their principal course may still request a
transfer for consideration. Students who apply for letter of release will be assessed by the operation
Manager at no cost to the student. Applications for transfer from a student must:
Be in writing;
Relate to and provide details about the student’s individual circumstances;
Provide details as to the reasons why the application should be approved.
Upon receipt of the application, the institute must consider the request within 30 working days. This
period may be extended if the applicant fails to provide all relevant information/documentation,
however in such instances the Institute will advise the student of the additional
information/documentation required to make the decision. If they are unsuccessful in their request to
transfer prior to completing 6 months of their principal course at WIT,
WIT students can appeal the decision. (Refer to complaints and appeals policy)
An application will be refused:
a) Unless the student has a valid enrolment offer from the receiving provider; and
b) In cases where student is under 18 years old, unless there is written evidence that student’s
parent or legal guardian supports the transfer and written confirmation that the new provider will
accept responsibility for approving a student’s accommodation, support and general welfare
arrangements.
c) The student has any outstanding fees, charges or accounts with WIT.
An application will also be refused:
a) If the application is made within 3 months of the commencement of course.
b) Where the applicants transfer may jeopardise the student’s progression through a package of
courses.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
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An application will be accepted:
Notwithstanding the above, an application will be accepted where: In the view of the operation
Manager, the applicant has provided evidence of compelling and compassionate reasons for seeking
the transfer. Applicants should note that it is their responsibility to provide appropriate
evidence/documentation.
On approval of application the letter of release will be granted at no cost to the student.
Satisfactory Attendance
You are required to maintain a minimum of 80% attendance throughout the duration of your training
program. Please be aware that if your attendance drops to near 80%, We are required to review your
involvement, counsel you and, if poor attendance persists you may not be able to complete your
course progress on time which could affect your visa status.
Satisfactory Course Progress
Under the ESOS Act 2007, students are required to maintain satisfactory academic progress. At the
Western Institute of Technology, you are considered to be making unsatisfactory progress if a student
fails more than 50% of units in two consecutive study periods then the Institute must notify the
student in writing of its intention to report the student for not achieving satisfactory academic
progress. The student must be informed they have 20 days to appeal to the Institute. If the appeal is
not upheld or the student withdraws from the appeal process then the WIT will report the student to
DIAC.
Each student will be given a total of 2 written warnings before being issued a notice of intention to
report for unsatisfactory progress. Students who have unsatisfactory academic progress will be
reported to DIAC. Unsatisfactory academic performance is defined as failing more than 50% of units
in two consecutive study periods. A failure in 50% or more units in a single study period will trigger a
review of academic progress and implementation of an intervention strategy by WIT. Students failing
to attend the fortnightly intervention meeting without a reasonable excuse may be reported to DIAC
for unsatisfactory academic progress. Where the student has chosen not to access the complaints
and appeals processes within the 20 working day period, withdraws from the process, or the process
is completed and results in a decision supporting the registered provider, the WIT notify the
Secretary of DEEWR through PRISMS of the student not achieving satisfactory course progress as
soon as practicable.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Pathways to Further Study
Graduates of our courses may seek credits to the relevant degree programs in Australian
Universities. There is no guaranteed entry into University programs, however, as a general rule;
students with high marks will have the best chance of being accepted by a University. At this point in
time no articulation arrangements are in place with Australian universities.
Working While Studying in Australia
From 26 April 2008, people granted student visas will automatically receive permission to work with
their visa grant. Most student visa holders will no longer need to apply separately in Australia for
permission to work. You can get more info by visiting
http://www.immi.gov.au/students/_pdf/permission-to-work-students.pdf
You can work up to 20 hours, provided this does not interfere with your attendance to your studies.
This is a requirement for both paid and unpaid work.
How much should you be paid?
The government has set wages for certain jobs and employers must abide by them
Tax File Number
After you have a visa that allows you to work, you can apply for a Tax File Number (TFN). This is
ensures that the correct amount of tax is deducted from your earnings. It also allows you to claim a
refund at the end of the financial year. Most students who work part time are eligible for a refund.
Use of Personal Information
Information provided by students may be made available to Commonwealth and State agencies and
the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2007
and the National Code 2007.
We are required, under s19 of the ESOS Act 2007, to tell the Department about: changes to a
student’s enrolment, as well as any breach by students of student visa conditions relating to
attendance or satisfactory academic performance.
Course Delivery
Training will be delivered via trainer led classroom delivery, workshops, performances, tutorials,
supervised study and work experience. Integrated delivery of some units will also occur. All training
will be conducted at our training facilities.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Course Assessment
In general terms assessment during training will involve:
- Observation of performance in class and training salon
- Case studies / Projects / Assignments / Presentations / Role plays
- Written tests and exams
- Integrated assessment of some units may occur
Students will be given advance warning of the time and form of any assessment and will not be
expected to sit an assessment they have not prepared for.
Reassessments/Reenrolment fee charges
Student can have three reassessments of NYC (Not Yet Competent) at free of cost provided they
have attended classes and submitted their work. Further if any student fails more than three times in
the units, he or she will have to repeat that unit and charges will be only $350/unit (GST will not be
charged).
Recognition of Prior Learning
You may also be eligible to gain exemption from units of your course or parts of units under
Recognition of Prior Learning provisions. Recognition of prior learning involves the determination of
the competencies you have obtained through previous formal training, work experiences and/or life
experiences, and the advanced standing to which you are entitled as a result of these competencies.
It is your responsibility to make application for Transfer of Credit and/or Recognition of Prior Learning.
While Western Institute of Technology staff may be able to make suggestions and give advice, the
onus is on students to complete the appropriate application form(s), assemble the necessary
documentation and submit the application(s).
The Recognition of Prior Learning Process will incur a $250 (AUD) per unit fee, which is outlined in
our fees payable section
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Recognition of Competencies issued by other Training Providers
If you have completed any of the units from your course with another training provider, we will
recognise these units, and you will not be required to repeat them. This service is free of charge, but
must be undertaken when you enrol into your course.
The Australian Department of Immigration and Citizenship (DIAC) requires that applications for
Transfer of Credit and/or Recognition of Prior Learning be evaluated at the time of your Application
for Admission to Western Institute of Technology in order that any credit and/or exemptions you are
granted are taken into consideration when the length of time you need to complete your course is
determined.
These evaluation processes include the development of a personal study plan which you are required
to follow so that you finish your course within the proposed length of time. As an overseas student,
you must remain enrolled in a fulltime, on-campus study load. DIAC is notified of your proposed
course completion date in your electronic Confirmation of Enrolment.
Dispute Resolution Procedure
Western Institute of Technology has a Dispute Resolution Procedure to provide students with a fair
and equitable process for resolving any disputes or complaints they may have. The Dispute
Resolution Procedure includes a requirement that an Independent Mediator will be appointed at no
expense to the student if the student is dissatisfied with the resolution proposed by the Institute. The
Independent Mediator will be provided by The Overseas Students Ombudsman, they can be
contacted at-
Email: ombudsman@ombudsman.gov.au
Call: 1300 362 072* within Australia. Outside Australia call +61 2 6276 0111. Enquiries 9am to 5pm
Monday to Friday (AEST)
Fax: 02 6276 0123 from within Australia.
Outside Australia: +61 2 6276 0123.
Postal: GPO Box 442 Canberra ACT 2601.
Wesbite: www.oso.gov.au
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Relevant Legislation
A range of legislation and information is applicable to all staff and students. Information on relevant
legislation can be found at the following websites:
OH&S: http://www.business.channel.vic.gov.au
Equal Opportunity: http://www.eoc.vic.gov.au/
VET: http://www.asqa.gov.au/
ESOS: http://www.deewr.gov.au/Pages/default.aspx
DIAC: http://www.immi.gov.au/
Privacy: http://www.privacy.gov.au/
AEI- https://aei.gov.au/Pages/default.aspx
It is the responsibility of Western Institute of Technology and all staff to ensure the requirements of
relevant legislation is met at all times. Use the websites indicated or contact the training manager if
you require further information.
Refunds
Any students enrolled at Western Institute of Technology are eligible for refund under special
circumstances. International students can withdraw from the course before or after commencing the
course. Student will also get the refund under Tuition Protection Service if Western Institute of
Technology default in delivering the course at the location
Payment of Refund
The refund will be paid in Australian dollars by cheque or bank transfer
If paid by cheque, this will be sent to the applicant’s registered address, or to another institution if
requested in writing under the applicant’s signature and supported by production of an offer letter.
No refund is payable if the student’s visa is cancelled based on non-compliance due to the
student’s failure to meet the conditions and terms of the visa issued by DIAC to study in Australia.
Refunds will only be processed once a student has returned to his / her home country and the
College is satisfied that his / her visa has been withdrawn.
All Students who believe they have been given an incorrect refund are entitled to appeal the
decision and are entitled to have an independent person appointed at the colleges expense to
resolve the appeal. This agreement, and the availability of complaints and appeals processes,
does not remove the right of the student to take action under Australia’s consumer protection laws
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Requests for Refund of Tuition Fees
A student who wishes to apply for a Refund of tuition fees in accordance with this Refund Policy
should do so by filling a Refund Application form and submitting it to the:
General Administration Manager,
Western Institute of Technology,
Level 2-3, 14 Queens Road, Melbourne Vic 3004
All Students who believe they have been given an incorrect refund are entitled to appeal the decision
and are entitled to have an independent person appointed at the college expense to resolve the
appeal. This agreement, and the availability of complaints and appeals processes, does not remove
the right of the student to take action under Australia’s consumer protection laws.
Overseas Students abandoning or withdrawing from a course of study without notice will be reported to the
Department of Immigration and Citizenship, as required by law.
All cancellations MUST BE MADE IN WRITING
Please refer to the table below for refund calculation. *For all the marked the refund is made within 20
working days.
STUDENT DEFAULT
If your Student Visa has been refused by Full refund (minus application fee)
DIAC*
If you withdraw 10 weeks or more prior to
course or semester commencement* 70% refund
If you withdraw 5 or more weeks prior to 50% refund
course or
semester commencement*
If you withdraw less than 5 weeks prior to no refund
course or semester commencement*
If you withdraw after the course or semester No refund on current semester fee
commences*
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
PROVIDER DEFAULT
If Western Institute Of Technology fails to Full refund (including application fee)
start providing the course to the student at
the location on the agreed start date
Western Institute of Technology ceases to Any unused fee for the period student
provide the course to the student at the has not studied is refunded.
location after it is started but before it is
completed.
Special circumstances will be assessed on a case-by-case situation by the Director of
Studies/Training manager.
In order to apply for a refund for any reason, you need to lodge a Refund Application Form, available
from Western Institute of Technology’s reception desk .This form asks why you are requesting a
refund and requests evidence of your reason where applicable.
All refund decisions will be made within 20 business days from the date of application. If you are
unhappy with the refund decision or amount for any reason at all, please refer to our complaint &
appeal process, complaint and appeal form can be obtained from reception. In the event of provider
default all fee will be paid within two weeks.
Provider default
For providers covered by a overseas student Tuition Protection Scheme
This policy is to ensure that WIT is compliant with ESOS requirements of TPS, which is a
replacement and refund service for international students. It outlines the TPS process to follow if a
provider defaults in relation of providing the course in which a student has enrolled or student defaults
in relation to a course or location
PROCEDURE
Provider Default – Part 5, Division 1, Subdivision A of the ESOS Act
The following steps outline the TPS process if a provider default occurs:
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Step 1 – Provider default occurs
Under section 46A of the ESOS Act a registered provider defaults, in relation to an overseas student
or intending overseas student and a course at a location, if:
the provider fails to start providing the course to the student at the location on the agreed starting
day; or
after the course starts but before it is completed, it ceases to be provided to the student at the
location; and the student has not withdrawn from the course before the default day.
Note: Section 46A sets out further rules prescribing when a provider defaults.
Step 2 – Notifying the Secretary, the TPS Director and students
Under section 46B of the ESOS Act, WIT must notify the Secretary and the TPS Director of the
default within 3 business days of the default occurring. Under section 46B WIT must also notify
students in relation to whom WIT have defaulted.
The notices must be in writing and meet the requirements of section 46B.
The notice must include the following:
(a) the circumstances of the default;
(b) the details of the students in relation to whom the provider has defaulted;
(c) advice as to:
(i) whether the provider intends to discharge its obligations to those students under section
46D; and
(ii) (if appropriate) how the provider intends to discharge those obligations.
Notifying students
The provider must also notify, in writing, of the default the students in relation to whom the provider
has defaulted.
Step 3 – Provider obligation period
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
Under section 46D of the ESOS Act, WIT have 14 days after the day of the default (the provider
obligation period) to satisfy your tuition protection obligations to the student as set out in the
section.
If WIT fail to discharge your obligations to the student under section 46D, it is an offence under
section 46E of the ESOS Act and serious penalties apply.
Step 4 – Notification of the outcome- discharge of obligations
Under section 46F of the ESOS Act, WIT has 7 days after the end of your obligation period to
give a notice to the Secretary and the TPS Director of the outcome of the discharge of your
obligations. This notice must comply with the requirements of section 46F.
The notice must include the following:
(a) whether the provider discharged its obligations to the students in accordance with section 46D;
(b) if the provider arranged alternative courses:
(i) details of the students the provider arranged alternative courses for; and
(ii) details of the courses arranged; and
(iii) evidence of each student’s acceptance of an offer of a place in an alternative course;
(c) if the provider provided refunds:
(i) details of the students the provider provided refunds to;
and
(ii) details of the amounts of the refunds provided.
If WIT do not meet your obligations affected students may be assisted by the TPS Director.
Student Default – Part 5, Division 2, Subdivision B of the ESOS Act
The following Steps outline the TPS process in a case of a student default:
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Under section 47B of the ESOS Act, a registered provider must enter into a written agreement with
each overseas student or intending overseas student that:
sets out the refund requirements that apply if the student defaults; and
meets any requirements set out in the national code.
If WIT fail to enter into an agreement that complies with section 47B it is an offence under section 47F
of the ESOS Act and serious penalties apply.
Step 1 –Student default occurs
Under section 47A of the ESOS Act, an overseas student or intending overseas student defaults, in
relation to a course at a location, if:
the course starts at the location on the agreed starting day, but the student does not start the
course on that day (and has not previously withdrawn); or
the student withdraws from the course at the location (either before or after the agreed starting
day); or
the registered provider of the course refuses to provide, or continue providing, the course to the
student at the location because of one or more of the following:
o the student failed to pay an amount payable to the provider for the course;
o the student breached a condition of his/her student visa;
o misbehaviour by the student (Note: the student is entitled to natural justice under subsection
47A(3)).
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Note: subsection 47A(2) - A student does not default for failing to start a course on the agreed
starting day if he/she does not start that course because the provider defaults in relation to the course
at the location under subparagraph 46A(1)(a)(i).
Step 2 – Notifying the Secretary and the TPS Director
Under section 47C of the ESOS Act, WIT must notify the Secretary and the TPS Director of the
default within 5 business days of the default occurring.
The notice must be in writing and comply with the requirements of section 47C.
Step 3 – Provider obligation period
If a student or intending student defaults WIT must provide a refund in accordance with the
requirements under either section 47D or 47E of the ESOS Act, depending on which section
applies to the circumstances of the default situation.
WIT must pay the refund within the period (the provider obligation period) of 4 weeks after the
day specified in section 47D or 47E, depending on which section applies to the circumstances of
the default situation.
47C Registered provider to notify of student default
(1) A registered provider must give a notice in accordance with this section if an overseas
student or intending overseas student defaults in relation to a course provided by the provider
at a location.
Note: The Minister may take action under Division 1 of Part 6 against a registered provider that
has breached this section.
(2) The provider must notify, in writing, the Secretary and the TPS Director of the default within
5 business days of the default occurring.
(3) A notice given under this section must comply with any requirements of a legislative
instrument made under subsection (4).
(4) The Minister may, by legislative instrument, specify requirements for a notice given under
this section.
Former registered providers
(5) This section continues to apply to a provider if the provider ceases to be a registered
provider.
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47D Refund under a written agreement about student default
(1) A registered provider must provide a refund under this section if an overseas student or
intending overseas student defaults in relation to a course provided by the provider at a
location.
Note 1: A refund might not be required under this section if a student is refused a student visa:
see subsection (5).
Note 2: For the consequences of breaching this section, see section 47G (offence), Division 4
(calls on the OSTF) and Division 1 of Part 6 (conditions, suspension and cancellation).
Step 4 – Notification of the outcome – discharge of obligations
If WIT fails to discharge your obligations under sections 47D or 47E, it is an offence under
section 47G of the ESOS Act and serious penalties apply.
Under section 47H of the ESOS Act, WIT have 7 days after the end of your obligation period to
give a notice to the Secretary and the TPS Director of the outcome of the discharge of your
obligations. This notice must comply with the requirements of section 47H.
47H Registered providers to notify of outcome of discharge of obligations
(1) A registered provider must give a notice in accordance with this section if an overseas
student or intending overseas student defaults in relation to a course provided by the provider
at a location.
Note: The Minister may take action under Division 1 of Part 6 against a registered provider that
has breached this section.
(2) The provider must give a notice to the Secretary and the TPS Director within 7 days after
the end of the provider obligation period.
(3) The notice must include the following:
(a) whether the provider provided a refund under section 47D or 47E;
(b) details of the student the provider provided the refund to;
(c) details of the amount of the refund provided.
(4) The notice must comply with any requirements of a legislative instrument made under
subsection (5). Legislative instrument
(5) The Minister may, by legislative instrument, specify requirements for a notice given under
this section.
Former registered providers
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(6) This section continues to apply to a provider if the provider ceases to be a registered
provider.*
For more information please visit- https://tps.gov.au/
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ACCESS & EQUITY
The following access and equity guidelines are designed to remove barriers and obstacles so that all
students have the opportunity to gain skills, knowledge and experience through access to Vocational
Education & Training (VET) subjects. Access and equity guidelines will be implemented through the
following strategies:
Access to VET programs will be available to all eligible participants regardless of gender or
race.
All participants will be provided with the opportunity to gain a full qualification.
For participants with special needs, access to additional assistance will be provided.
Where poor literacy and/or numeracy skills present a barrier to participation, additional support
will be provided to the participants within the capacity of the organisation's resources to
provide such support and/or external assistance will be accessed as required.
We actively encourage the participation of a cross section of the community. This is achieved through
the establishment of non-discriminatory selection procedures, encouraging access for all members of
the community.
In the first instance, the Trainer will assess literacy, language and numeracy concerns. When
indicated, the Training Coordinator will make available to the Trainer such materials or training
processes to assist with learning. Interpreters are welcome to attend the training of a client with
literacy difficulty; however, we will not incur any expense associated with interpretation services.
If you require support for any reason at all whilst enrolled with WIT, please contact us directly. We will
endeavour to assist you to our fullest capacity, or where appropriate, direct you to a suitable
professional agency. This service is of no charge. (Support can include interpreters, trauma,
disability, harassment, welfare etc.)
Access and equity principles
The following principles are applied by WIT in the development and implementation of all learning and
assessment strategies.
To ensure that the student recruitment and admission process is bias-free and non discriminatory,
WIT:
• uses the same recruitment and admission process for all applicants
• provides a special admissions program for specific groups such as Aboriginal and Torres Strait
Islander people as set out in our selection and admissions policy
• bases admission to courses and programs solely on availability of places and the applicant
satisfying course entry requirements
• provides applicants with adequate information and support to enable them to select the most
suitable program for their needs.
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To ensure that the learning environment is free from harassment, discrimination and victimisation,
WIT:
• specifies standards of behaviour expected from students and staff in it’s Codes of Conduct
• has policies and procedures in place for preventing harassment and discrimination
To ensure that all curricula developed by WIT are inclusive of a range of student needs, WIT:
• considers issues relating to access and equity when specifying course entry requirements and
prerequisites
• offers flexible course design that provides multiple entry and exit points or pathways through the
course, including credit transfer and recognition of prior learning
• takes into account the requirements of students with a disability when designing courses
• provides inclusive and non-discriminatory learning materials
• in the case of vocational courses, language, literacy and numeracy requirements are consistent with
the vocational level of the qualification
• provides students without online access with information through other media according to needs.
WIT provides an assessment process that is fair, valid, reliable and consistent through:
• recognition of previously acquired skills and knowledge
• adequate information on course and subject assessment, prior to enrolment in the course
• adapting assessment to meet student needs while still maintaining a high quality, valid and
consistent process (see reasonable adjustment below)
• giving students the right to appeal an assessment or recognition decision
• giving all students an equal opportunity to demonstrate competence.
Support is provided to those with special needs.
Reasonable adjustment is provided to those with a disability or special need according to individual
circumstances. This means providing the appropriate services and/or facilities for student learning
and assessment.
Reasonable adjustment may include but is not restricted to:
• the use of adaptive/assistive technology (equipment and software designed for use by people with a
disability)
• educational support
• alternative assessment methods
• learning and assessment aids such as papers in large print or the use of scribes or interpreters
• extra time to complete a course or assessment.
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Learning support is facilitated for those with basic literacy, numeracy or English language difficulties
or other identified areas of learning difficulty.
Special consideration may be granted if through misadventure (eg. illness, bereavement or personal
trauma) a student is prevented from completing an assessment or sitting an examination; or believes
that their performance in an assessment event has been affected by the incident.
WIT’s premises provide appropriate access to those with a physical disability. Where WIT provides
training and assessment at other venues, WIT will ensure to the best of its ability that venues are
accessible to people with a disability.
Complaints and appeals are addressed in a fair and equitable manner. Individuals who believe they
have been treated unfairly are encouraged to use WIT’s student complaints and appeals procedures.
WIT will promptly and thoroughly investigate all complaints and appeals in accordance with stated
procedures.
Students also have the right to appeal against any decisions as set out in the complaints and appeals
procedure.
Privacy
Personal information is collected solely for the purpose of operating as a Registered Training
Organisation under the Australian Government’s Standards for NVR Registered Training
Organisations, 2011, providing education services for Australian students and on CRICOS as a
provider for international students. The requirements of the registering authority may mean the
release of your personal information for the purposes of audit or for collection of data by
Commonwealth and State Government Departments and Agencies and the Fund Manager of the
ESOS assurance agency. It is a requirement of the Standards for NVR Registered Training
Organisations, 2011 that students can access personal information held by Western Institute of
Technology and may request corrections to information that is incorrect or out of date. Apply to
student record officer if you wish to view your own records, qualification and statement of attainment
Access to academic records:
Each student is to receive a Certificate and Statement of Attainment when they complete their course
(or a Statement of Attainment when they withdraw or cease their course prior to completion. Student
can also access their records any time by providing written request. Certificate and or Statement of
Attainment will issued within 5 Working days at no additional cost.
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Critical Incident Policy and Procedure
Introduction
In the event of a critical incident, Western Institute of technology (WIT) recognises that appropriate
infrastructure must be in place to ensure the provision of all necessary support services.
This document outlines WIT policy, support mechanisms and procedures for managing a critical
incident. This policy will ensure that WIT has:
• An effective approach in responding to critical incidents as they occur
• Appropriate support and counselling services available to those affected
• Appropriate training and information resources provided to staff.
Definition
A critical incident is defined by the National Code [under Standard 6] as ‘a traumatic event, or the
threat of such [within or outside Australia], which causes extreme stress, fear or injury’.
Critical incidents may include, but are not limited to:
• Serious injury, illness, or death of a student or staff
• Students or staff lost or injured during fieldwork experiences
• A missing student
• Severe verbal or psychological aggression
• Physical assault
• Student or staff witnessing a serious accident or incidence of violence
• Natural disaster e.g. earthquake, flood, windstorm, hailstorm, or extremes of temperature
• Fire, bomb-threat, explosion, gas or chemical hazard
• Social issues e.g. sexual assault, drug use, alcohol abuse.
Critical Incident Team
1. WIT has a Critical Incident Team to assist the CEO in the prevention and management of
critical incidents at WIT, or off campus in the case of an overseas student for whom WIT has
undertaken care responsibilities.
2. The Student Support Officers / senior most member present at the campus is the critical
incident team leader.
3. The critical incident team also includes:
a) CEO
b) DOS
c) Administrative Manager
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d) Designated Student support Officers
4. The responsibilities of the team include:
a) Risk assessment of hazards and situations which may require emergency action
b) Analysis of requirements to address these hazards
c) Establishment of liaison with all relevant emergency services e.g. police, fire brigade,
ambulance, community emergency services, hospital, poisons information centre, community
health services
d) 24 hour access to contact details for all students and their families [for overseas students
this includes agents, consular staff, embassies]
e) 24 hour access to contact details for all relevant staff members needed in the event of a
critical incident e.g. critical incident team leader, DOS, business manager
f) Development of a critical incident plan for each critical incident identified
g) Assisting with implementation of critical incident plans
h) Dissemination of planned procedures
i) Organisation of practice drills
j) Coordination of appropriate staff development
k) Regular review of critical incident plans
Reporting System
There will be dedicated mobile phones. This phone numbers will be provided to all students and staff
members. In case of an emergency any one can contact in this number and Critical Incident
Procedure kicks in.
Staff responsible for Critical incident policy
Students Support
Name Campus Ph No
Gills Mathews St Kilda 0433357466
Dev Singh St Kilda 9866 7555
Sartaj Khan Maidstone 0450501786
Reporting to Senior Management
Designation Campus Ph No
CEO St Kilda 0430091146
DOS St Kilda 0424158786
Administrative Manager St Kilda 0466655434
Critical Incident Procedures
WIT critical incident plans assign responsibilities among relevant staff members, and cover all the
actions to be taken and timelines for doing so.
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First port of call is the CEO / Designated students support officers of the respective campuses. In
case the CEO is out of town the matter must be brought to the attention of the first available senior
manager.
On receipt of the report the CEO / Students support must follow the procedures mentioned below
1. Immediate Response [within 24 hours]
1.1 Identify the nature of the critical incident
1.2 Contact emergency services [Dial 000]
1.3 If applicable secure the area
1.4 Ensure safety and welfare of staff and students
1.5 Notification of the critical incident team leader
1.6 Implementation of appropriate critical incident plan
1.7 Liaison with emergency services, hospital and medical services
1.8 Managing media and publicity
1.9 Contact and inform parents and family members
1.10 Identify students and staff members most closely involved and at risk
1.11 Assess the need for support and counseling for those directly and indirectly involved.
2. Secondary Response [48–72 hours]
2.1 Assess the need for support and counseling for those directly and indirectly involved [ongoing]
2.2 Provide staff, students, and wider WIT community, with factual information as appropriate
2.3 Arrange debriefing for all students and staff most closely involved and at risk
2.4 Restore WIT to regular routine, program delivery, and community life as soon as practicable
2.5 Completion of critical incident report
3. Ongoing Follow-up Response
3.1 Identification of any other persons who may be affected by the critical incident and provide access
to support services for community members
3.2 Provision of accurate information to students and staff
3.3 Arrangement of a memorial service and occasional worship as appropriate
3.4 Maintain contact with any injured and affected parties to provide support and to monitor progress
3.5 Monitor staff and students for signs of delayed stress and the onset of posttraumatic stress
disorder; providing specialised treatment as necessary
3.6 Evaluation of critical incident management
3.7 Plan for and be sensitive to anniversaries
3.8 Manage any possible longer term disturbances e.g. inquests, legal proceedings
4. Media Releases
WIT recognises that each critical incident is unique and the dynamics of each situation will need to be
assessed when it occurs. To protect the privacy of individuals and to ensure the provision of accurate
information, WIT has developed an agreed approach to media management.
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1. CEO normally handles all media releases
1.1 CEO gathers information, checks all facts, and determines the official WIT response
1.2 CEO ensures training/advice is provided for all staff to respond to telephone or occasional
enquiries following a critical incident
2. CEO may delegate media liaison to another member of staff
2.1 The critical incident team leader is the delegated person to manage access of the media to the
scene, and to staff, students, and relatives
Evaluation and Review of Management Plan
1. After each critical incident, a meeting of the critical incident team will be held to evaluate the critical
incident report and the effectiveness of the management plan and to make modifications as required.
2. The evaluation process will incorporate feedback gathered from all staff, students, and local
community representatives
3. An evaluation report will be made available to WIT management team and the wider WIT
community.
Student Welfare Services
WIT provide a list of services and contact phone numbers for students that are in need off but not
limited to; Emergency housing, Hospitals, Doctors, Mental health, Fire department, Police,
Ambulance and also the Job Club to help students applying for employment. All students will be
issued a Student card and some (but not all) services such as Sporting venues, Transport, Movie
cinemas Museums, Gallery’s and Club memberships are offered at discount rates to local students
only.
WIT provides the opportunity for students to access welfare-related support services to assist WIT
issues that may arise during their study, including course progress and attendance requirements and
accommodation issues. These services are provided at no additional cost to the student. If WIT
refers the student to external support services, the WIT does not charge for the referral. However if
the external agencies charge for the services rendered by them that fee will be paid by the student.
Student support services include, but are not limited to:
Help to meet your course requirements including Attendance and Progress
Welfare referrals
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Assistance with any college or course issues
Assistance with accommodation issues
This service is provided at no additional costs
Emergency and Important Contact Numbers
The following is the list of other important contact details that students should be aware of:
Services Contact Number
1. Police, Ambulance, Fire 000
2. National Security Hotline 1800 123 400
3. Victoria State Emergency Service 132 500
4. Interpreting Services 131 450
5. Poisons Information Centre (24hr advice 13 11 26
on all
exposures to poisons, medicines, plants,
bites/stings)
6. Abortion Grief Counselling 1300 363 550
7. Centres Against Sexual Assault 1800 806 292
8. DirectLine (24hr telephone counselling, 1800 888 236
information and referral)
9. Gambler’s Help 1800 156 789
10. Nurse-on-call (24hr health advice and
information form a registered nurse) 1300 606 024
11. Pregnancy Help Line (Pregnancy
options and 1300 139 313
alternatives to abortion)
12. Suicide Help Line Victoria (24hr crisis
intervention, support and information) 1300 651 251
13. Disability Information and Support
(9.00 am to 1800 783 783
5.00pm, Monday to Friday)
14. Royal Children’s Hospital 9345 5522
15. St Vincent’s Hospital (Melbourne) 9288 2211
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16. The Royal Dental Hospital of 9341 1000
Melbourne
17. The Royal Melbourne Hospital 9342 7000
18. The Royal Victorian Eye & Ear Hospital 9929 8666
19. The Royal Women’s Hospital 9344 2000
20. Medical One (23 QV Terrace, 292 8663 7000
Swanston Street, Melbourne 3000)
21. Alcoholics Anonymous 9429 1833
22. North Melbourne Legal Service (504 9328 1885
Victoria
Street, North Melbourne 3051)
23. Fitzroy Legal Service (124 Johnston 9419 3744
Street, Fitzroy 3065)
Student Code of Behaviour
The Code of Behaviour requires the following rights to be respected and adhered to at all time by
students.
- The right to be treated with respect from others, to be treated fairly and without discrimination,
regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic
status
- The right to be free from all forms of intimidation
- The right to work in a safe, clean, orderly and cooperative environment
- The right to have personal property (including computer files and student work) and the
Registered Training Organisation property protected from damage or other misuse
- The right to have any disputes settled in a fair and rational manner (this is accomplished by the
Complaints Procedure)
- The right to work and learn in a supportive environment without interference from others
- The right to express and share ideas and to ask questions
- The right to be treated with politeness and courteously at all times
For non-compliance with the Code of Behaviour, the following procedure for discipline will be
followed:
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Step 1 – On notification by the Administration Manager or teaching staff, the Quality Manager will
contact students in the first instance to discuss the issue or behaviour and to determine how the issue
might be rectified. This meeting and its outcomes will be documented, signed by all parties and
included on the student’s personal file.
Step 2 – Where the issue or behaviour continues, students will be invited for a personal interview with
the Chief Executive Officer to discuss this issue further. This meeting and its outcomes will be
documented, signed by all parties and included on the student’s personal file.
Step 3 – Should the issue or behaviour continue, the student will be provided with a final warning in
writing and a timeframe in which to rectify the issue. A copy of this letter will be included on the
student’s personal file.
After the three steps in the discipline procedure have been followed, should the issue or behaviour
still continue, training services will be withdrawn and the student will be notified in writing that their
enrolment has been suspended or cancelled. At any step of this procedure, students are able to
access the Complaints/Appeals Procedure to settle any disputes that may arise.
Complaints and appeals procedure
Western Institute of Technology has a complaints and appeals procedure to provide students with a
fair and equitable process for resolving any complaints or appeals they may have. The complaints
and appeals procedure includes a requirement that an independent mediator will be appointed at no
expense to the student if the student is dissatisfied with the process undertaken by the College.
Western Institute of Technology will make no charge to the student for its complaints and appeals
process or referral to the independent mediator. If you have a complaint or appeal you should take
the following steps:
Contact Western Institute of Technology’s student support officer /admin staff to obtain a copy
of the complaints and appeals procedure and the application form available at the reception.
The complaints and appeals procedure to be resolved within 20 working days.
Complete the application form and lodge it with the DOS/Training manager.
Follow up with the Director of studies /Training manager.
POLICY
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Customer complaints are taken seriously by all staff, and are auctioned within 10 working days of receipt. We
will act upon the subject of any complaint found to be substantiated. Appeals must be lodged within 20
working days of the assessment decision, and are to be re-validated by the Director.
Requirements
Students who are concerned about the conduct of the training provider are encouraged to attempt to
resolve their concerns using this procedure.
All prospective students will be provided with information about the complaints and appeals procedure
before making an agreement to enrol.
All complaints and appeals will be handled professionally and confidentially in order to achieve a
satisfactory resolution
Students will be provided with details of external authorities they may approach, if required
At any stage in the internal complaint or appeal process students are entitled to have their own
nominee included to accompany and support them.
All complaints and appeals will be managed fairly and equitably and as efficiently as possible
Students may raise any matters of concern relating to training delivery and assessment, the quality of
the teaching, student amenities, discrimination, sexual harassment and other issues that may arise.
For internal complaints and appeals:
o The student will have an opportunity to formally present their case, in writing or in person
o The student may be accompanied and assisted by a support person at any relevant
meetings.
A student’s enrolment must be maintained whilst an internal complaint or appeal is in progress and the
outcome has not been determined.
The Institute will encourage the parties to approach a complaint or appeal with an open view and to
attempt to resolve problems through discussion and conciliation. Where a complaint or appeal cannot
be resolved through discussion and conciliation, we acknowledge the need for an appropriate external
and independent agent to review the process implemented by the Institute.
If there is any matter arising from a student complaint or appeal that is a systemic issue which requires
improvement action this will be reported to the WIT management meeting as part of the continuous
improvement process.
Nothing in this procedure inhibits student’s rights to pursue other legal remedies. Students are entitled
to resolve any dispute by exercising their rights to other legal remedies. Students wishing to take this
course of action are advised to:-
Contact a solicitor; or-
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Contact the Law Institute of Victoria, 470 Bourke St Melbourne 3000, and telephone 9602 5000 for a
referral to a solicitor.
PROCEDURE
Informal Complaint Process
Any student with a question or complaint may raise the matter with WIT staff and attempt an
informal resolution of the question or complaint.
Questions or complaints dealt with in this way do not become part of the formal complaint
process and will not be documented, recorded or reported on unless the staff member involved
determines that the issue question or complaint was relevant to the wider operation of the
institute.
Students who are not satisfied with the outcome of the question or complaint are encouraged
to register a formal complaint.
Formal Complaint Process
Students who are not satisfied with the outcome of the informal process, or, who want to
register a formal complaint may do so. To register a formal complaint a student must complete
the student complaint form and contact the Director of Studies/or Training Manager to arrange
a meeting. At this meeting the complaint can be raised and a resolution attempted.
The following matters must be lodged as formal complaints within 20 working days of
notification of an intention to report the student to DIAC in order to be considered by WIT.
Deferral of commencement, suspension or cancelling a student enrolment
Non achievement of satisfactory attendance
Non achievement of satisfactory course progress
At the stage of the complaint meeting the complaint must be recorded in writing and signed
and dated by the complainant and the Director of Studies/or Training Manager. The complaint
is recorded in writing by completing the student complaint form prior to the meeting or a new
document can be prepared and signed during the meeting.
The Director of Studies/or Training Manager will then attempt to resolve the complaint with the
student and any other parties who may be involved. The resolution phase must commence
within 10 working days of the complaint being lodged in writing.
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A maximum time of 20 working days from the commencement of the resolution phase will be
allowed for the resolution unless all parties agree in writing to extend this time. This period is
called the resolution phase.
At the end of the resolution phase the Training Manager will report WIT’s decision to the
student. The institute decision and reasons for the decision will be documented by the training
manager and placed in the students file.
Following the resolution phase the institute must implement the decision as conveyed to the
student
If a student is dissatisfied with the outcome of the formal complaint process then they may
institute an internal appeals process by completing the appeals form.
Internal Appeals Process
The following matters must be lodged as formal complaints within 20 working days of
notification of an intention to Internal appeals may arise from a number of sources including
appeals against assessment, appeals against discipline actions and appeals against decisions
arising from complaints. The essential nature of an appeal is that it is a request by a student to
reconsider a decision made by the institute
A student’s enrolment must be maintained whilst an appeal is in progress and the outcome has
not been determined.
The appeals process is initiated by a student completing the student appeals form.
The appeal resolution phase must commence within 10 working days of the internal appeal
being lodged in writing.
A maximum time of 30 working days from the commencement of the appeal resolution phase
will be allowed for the appeal resolution unless all parties agree in writing to extend this time.
After a student makes an internal appeal, the registered training organisation will appoint a
person or body to hear the appeal and propose a final resolution. This person or body must not
be the same as any person or body that heard the original complaint
Students appealing an assessment or RPL outcome will be given the opportunity for
reassessment by a different assessor selected by the institute. Costs of reassessment will met
by the institute. The recorded outcome of the assessment appeal will be the most favourable
result for the student from either the original assessment or the reassessment.
The outcome of the internal appeal and reasons for the outcome will be recorded in writing and
signed and dated by the student and the institute and placed in the student file
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There are no further avenues within the institute for complaints or appeals after the internal
appeals process has been completed, however an external appeals process is available
External Appeals Process
The External Review Process was introduced by the National Code of Practice for Registration Authorities and
providers of Education and Training to Overseas Students 2007.
WIT (Education Institutions /Registered Training Organisations) must inform overseas students enrolled in
their course of the WIT’s intention to report the student for unsatisfactory academic progress/attendance.
Prior to reporting students to the Secretary of the Department of Education, Employment and Workplace
Relations (DEEWR) for unsatisfactory academic progress/attendance, which will ultimately alert the
Department of Immigration and Citizenship (DIAC), WIT must offer students access to a complaints handling
and appeals process.
Standard 8.2 – National Code 2007 requires WITs to have arrangements in place, that are independent and
external to the WIT to hear complaints or appeals arising from the WIT’s internal complaints and appeals
process.
Standard 8.3 – National Code 2007 - If a student is not satisfied with the outcome of the internal complaint
handling and appeals process, the WIT must advise the student of his or her right to access the external
appeals process.
For external appeals the independent mediator will be the Overseas Students Ombudsman. There is no cost
for this process.
Overseas Students Ombudsman (OSO)
The Overseas Students Ombudsman investigates complaints about problems that overseas students or
intending overseas students may have with private education and training in Australia.
The legal basis for the Ombudsman role is the Education Services for Overseas Students (ESOS) Legislation
Amendment Act 2011, passed by the Australian Parliament on 21 March 2011.
The Ombudsman:
provides a free service
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is independent and impartial, and does not represent either overseas students or private education
providers
can make recommendations arising out of investigations
is a function of the Commonwealth Ombudsman.
The Ombudsman can only investigate a complaint if:
it relates to a private education provider registered with the Australian Government on the
Commonwealth Register of Institutions and Courses for Overseas students (CRICOS)
the problem relates to an overseas student who is already studying in Australia on a student visa or is
intending to come to Australia soon.
The Ombudsman cannot investigate a complaint if:
it relates to a public or government education provider. These complaints can be directed to the
Ombudsman for your state or territory.
The Ombudsman may also decide not to investigate complaints if:
the complaint has not first been raised with the education provider
another organisation is better able to help.
Apply for External Review
This is the process to be followed if a student is not satisfied with the outcome of an internal complaint or
appeal made by them and/or they wish to make an external complaint for independent review.
Online
A student can make a complaint online by visiting the website and completing the online form:
http://www.oso.gov.au/
Telephone
Students can contact OSO by telephone, 9am to 5pm Monday to Friday, Australian Eastern Standard Time (AEST). In Australia,
call: 1300 362 072 (calls from mobile phones at mobile phone rates). Outside Australia, call +61 2 6276 0111.
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Using an interpreter
If a student wants to make a complaint in their own language they can call the Translating and Interpreting Service (TIS) in
Australia on 131 450, outside Australia call +61 3 9203 4027. OSO will pay for the interpreter.
Deaf, hearing or sight impaired
Contact OSO via the National Relay Service. Teletypewriter (TTY) users phone 133 677 and then ask for 1300 362 072. Speak
and Listen users phone 1300 555 727 and then ask for 1300 362 072. Internet Relay users connect to the National Relay
Service www.iprelay.com.au and then ask for 1300 362 072
Fax
Students can send OSO a fax. In Australia: 02 6276 0123.
Outside Australia: +61 2 6276 0123.
Mail
You can write a letter and post it to: Overseas Students Ombudsman
GPO Box 442
Canberra ACT 2601
AUSTRALIA
OSO External Complaints Process – Post Student Application
When a complaint is received, an assessment is first made about whether it is an issue that the Ombudsman
can investigate. In some cases, the Ombudsman may decide not to investigate a complaint. This might be
because:
the student has not complained to the education provider first, or
another organisation is better able to deal with the complaint.
If a decision is made to investigate a complaint, the Ombudsman will ask the education provider about the
problem. The Ombudsman may request relevant documents, or information such as student records from the
provider.
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The Ombudsman can use formal powers to obtain documents from the provider. The Ombudsman also has
the power to enter premises or require a provider to answer questions as part of an investigation.
Standard 8.4 of the Code requires that the registered provider must maintain the student's enrolment while the complaints
and appeals process is ongoing. This means that the provider must maintain the student's enrolment (i.e. not report the
student for unsatisfactory progress or attendance) until the external complaints process is complete and has supported the
provider's decision to report.
The Ombudsman will notify the provider when it commences an external complaint and appeal process and when this process
is completed.
However, if the student lodges an external appeal outside the provider's stated timeframe for reply, then WIT has the right to
report the student.
The provisions of standard 8.5 also still apply, which means that if the Ombudsman's investigation results in a decision that
supports the student, the WIT must immediately implement any decision and/or corrective and preventative action required
and advise the student of the outcome.
Outline of Fees
The Overseas Students Ombudsman's services are free
Outcomes of the decision
At the end of an investigation the Ombudsman may conclude that the provider has not acted unreasonably, and will advise
the student and the provider of this decision.
In other cases, the Ombudsman may conclude that the provider failed to take appropriate action or the action appears to
have been:
contrary to law
unreasonable, unjust, oppressive or improperly discriminatory or
otherwise, in all the circumstances, wrong
Where that happens, the Ombudsman may recommend that a provider remedy the problem for example by:
apologising to a student
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reconsidering a decision affecting a student
providing a refund
providing clearer information or
changing a policy or procedure
Education providers are given an opportunity to comment on any recommendations made by the Ombudsman. Providers will
be asked to detail how the recommendations will be implemented, and the Ombudsman will follow up to see that this has
occurred.
If the Ombudsman finds evidence which suggests misconduct, the Ombudsman can notify the provider’s principal executive
officer.
Education providers are expected to comply with Ombudsman recommendations unless they have good reasons for not doing
so. Education providers have an opportunity to give these reasons to the Ombudsman before an investigation is finalised. If
they do not act on the recommendations, the Ombudsman may publish a formal report.
Standard 8 of the National Code 2007 states that providers must immediately implement any decision, and/or corrective and
preventative action, required by an external complaint handling or appeal process.
After the review
A copy of the decision will be provided to both the student and the WIT.
If the decision is to affirm the WIT’s decision, the WIT may continue with its decision to report the student for
unsatisfactory course progress/attendance.
If the outcome is against the decision of the WIT for reconsideration, the WIT must immediately implement
any decision and/or take corrective and preventative action required.
Defer, Suspension & Cancellation
Western Institute of Technology Management and staff are committed to assessing and recording all
deferments, suspensions or cancellations of study, ensuring that in the process students are informed of their
rights to appeal and provided with due care and support if and when required.
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Students enrolment with our college may be suspended or cancelled for breaching the Student Behaviour
Code (refer to Student Behaviour Policy & Procedure). This may include (but is not limited to):
Disrespecting others including discrimination for any reason
Intimidating students or staff
Refusing to work in a safe, clean, smoke free, orderly and cooperative environment
Damaging or misusing WIT or other students personal property (including computer files and student
work)
Criminal Actions
Failure to pay fees when due
Failure to attend classes (Refer to Student Attendance Policy & Procedure)
Failure to make satisfactory progress (Refer to Student Progress Policy & Procedures)
Placing our RTO into disconcert
Other actions deemed unsuitable by the Director of Studies/Training Manager or CEO
DEFERMENT PROCEDURE
We must:
1. Respond to each request for course study deferment by requiring a written request from the
student that identifies the reason for which they require a course of study deferment.
2. On receiving a request for course study deferment ensure that the student is aware of our
appeals process.
3. Notify the management staff of the pending application providing a copy of the written request for
consideration in the next management meeting. The Management meeting shall ensure that the
deferment request is considered:
On the grounds of the written request and ensuring that compassionate and
compelling circumstances (which are beyond control of the student) are assessed
where evidence of their validity is provided.
These circumstances may include:
serious illness or injury, where a medical certificate states that the student was unable
to attend classes
bereavement of close family members such as parents or grandparents (Where
possible a death certificate should be provided)
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major political upheaval or natural disaster in the home country requiring emergency
travel and this has impacted on the student’s studies
a traumatic experience which could include: involvement in, or witnessing of a serious
accident; or witnessing or being the victim of a serious crime (these cases should be
supported by police or psychologists’ reports)
where the registered provider was unable to offer a pre-requisite unit; or
Inability to begin studying on the course commencement date due to delay in receiving
a student visa.
Deferment Request Responses
Following our management meeting where the student’s request is considered an approved officer
shall:
Ensure that the student is informed of the resulting decision of the Management meeting in a
timely manner.
Ensure that all records of the request and supporting evidence are copied and placed on the
students file.
Maintain the enrolment of the student should the student seek an appeal through the internal
or independent adjudicator appeals process.
Ensure that the student is advised to contact the office of DIAC so that they are informed as
to the impact of their deferment on their existing student visa.
Report the student’s change of enrolment to DIAC via PRISMS as soon as practicable after a
decision on deferment has been finalized and recorded by management.
Respond to advice from DIAC concerning the issuance of a new ECOE through PRISMS.
SUSPENSION OR CANCELLATION PROCEDURE
Where a student’s conduct has been found to violate our RTO rules of enrolment and where warning
has been provided an approved officer shall:
Inform the student that their misconduct has resulted in a report being made to management.
Ensure that the student is aware that they may access our internal appeals process and
independent adjudicator.
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Inform the student in writing should a decision to suspend or cancel their enrolment is made by
management, that they have 20 working days to appeal following the decision. (management
has 10 days to commence the process after the appeal is received)
If the student lodges a complaint or appeal, the suspension / cancellation cannot take effect
until the internal appeal process has been completed, unless extenuating circumstances
relating to the welfare of the student apply.
Ensure that the student is advised to contact the office of DIAC so that they are informed as to
the impact of their suspension or cancellation on their existing student visa.
Provide a written report to the next management meeting detailing the misconduct offense and
the manner in which their conduct has been dealt with thus far (the report should detail dates
times and persons involved).
Suspension or Cancellation Responses
In receiving a report of misconduct management shall:
Validate the actions of all staff involved seeking further advice, verbal or written.
Where necessary, seek further advice from the student or students involved maintaining an
unbiased approach to the student or students involved.
Decide whether an enrolment suspension or enrolment cancellation is warranted.
Ensure that in upholding the decision to suspend or cancel the student’s enrolment, the student
is informed in writing, stating the reason for Managements’ decision and re affirming the student
right to the internal appeals process and independent adjudicator within 20 working days.
Maintain the student’s enrolment if the student chooses to access our internal appeals process
except in the case of extenuating circumstances (definition follows).
Only report the student’s change in enrolment to DIAC via PRISMS if the student does not
appeal the decision or if the student requests an independent adjudicator,
Report the student’s change in enrolment to DIAC via PRISMS before the outcome of any
internal/external appeals process if extenuating circumstances exist.
Extenuating circumstances’ relating to the welfare of the student may include, but are not limited to
the following. The student:
refuses to maintain approved care arrangements (only for students under 18 years of age);
is missing;
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has medical concerns, severe depression or psychological issues which lead the provider to
fear for the student’s wellbeing;
has engaged or threatens to engage in behaviour that is reasonably believed to endanger the
student or others; or
is at risk of committing a criminal offence.
Study Tips
Preparing to Study:
In order for your study to be effective, it is important to have a dedicated study area. This area
should:
1. Be available whenever you need it.
Your study area does you little good if you cannot use it when you need it. If your study area is
shared with others for any reason, work out a schedule so that you know when you can use it.
2. Be free from interruptions.
It is important to have uninterrupted study time. You may have to hang a DO NOT DISTURB
sign on the door or take the phone off the hook.
3. Be free from distractions.
Research shows that most students study best in a quiet environment. If you find that playing a
stereo or TV improves your mood, keep the volume low.
4. Contain all the study materials you need.
Be sure your Study Place includes reference sources and supplies such as pens and pencils,
paper, ruler, calculator, and whatever else you might need. If you use a computer for your
work, it should be located in your study area.
5. Contain a large enough desk or table.
While working on an assignment or studying for an assessment, use a desk or table that is
large enough to hold everything you need. Allow enough room for writing and try to avoid
clutter.
6. Have enough storage space.
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You need enough room to store your study materials. Be sure you have enough storage space
to allow you to keep your desktop or other work surface clear of unnecessary materials that
can get in the way.
7. Have a comfortable chair.
A chair that is not comfortable can cause discomfort or pain that will interfere with your
studying. A chair that is too comfortable might make you sleepy. Select a chair in which you
can sit for long periods while maintaining your attention.
8. Have enough light.
The amount of light you need depends on what you are doing. The important thing is that you
can clearly see what you need to see without any strain or discomfort.
9. Be a comfortable temperature.
If your study area is too warm, you might become sleepy. If it is too cold, your thinking may
slow down and become unclear. Select a temperature at which your mind and body function
best.
Taking Notes in Class
In classes, your trainers will talk about topics that you are studying. The information they provide will
be important for you to know when you undertake assessment. You must be able to take good written
notes from what your trainers say.
Taking good notes is a three-stage process in which there are certain things you should do before
class, during class, and after class. Here are the three stages of note-taking and what you should do
during each stage.
1. Get Ready to Take Notes (Before Class)
- Review your notes from the previous class session before you come to class. This will help you
remember what was covered and get you ready to understand new information your trainer
provides.
- Complete all assigned readings before you come to class. Your trainer will expect that you have
done this and will use and build upon this information.
- Bring all note-taking materials with you to class. Have several pens and pencils as well as your
notebook.
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2. Take Notes (During Class)
- Keep your attention focused on what your trainer is saying. Listen for “signal statements” that tell
you that what your trainer is about to say is important to write in your notes. Examples of signal
statements are “The most important point…” and “Remember that . . . “
- Be sure to include in your notes information that your trainer repeats or writes on the chalkboard.
- Write quickly so that you can include all the important information in your notes. Do this by writing
abbreviated words such as med for medicine, using symbols such as % for percent, and writing
short sentences.
- Place a ? next to information you write in your notes, but about whose meaning you are not sure.
3. Rewrite Your Notes (After Class)
- Rewrite your notes to make them more complete by changing abbreviated words into whole
words, symbols into words, and shortened sentences into longer sentences.
- Make your notes more accurate by answering any questions you had when writing your notes in
class. Use your textbook and reference sources to obtain the information you need to answer your
questions. If necessary, ask your trainer or other students for help.
- Check with other students to be sure you did not leave out important information.
Having good class notes will help you to be better prepared for tests.
Good Listening In Class
It is important for you to be a good listener in class. Much of what you will have to learn will be
presented verbally by your trainers. Just hearing what your trainers say is not the same as listening to
what they say. Listening is a cognitive act that requires you to pay attention and think about and
mentally process what you hear
Here are some things you should do to be a good listener in class.
Be Cognitively Ready to Listen. Come to class cognitively prepared to listen. Make sure you
complete all assigned work and readings. Review your notes from previous class sessions. Think
about what you know about the topic that will be covered in class that day.
Be Emotionally Ready to Listen. Come to class emotionally ready to listen. Your attitude is
important. Make a conscious choice to find the topic useful and interesting. Be committed to learning
all that you can.
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Listen with a Purpose. Identify what you expect and hope to learn from the class session. Listen for
these things as your trainer talks.
Listen with an Open Mind. Be receptive to what your trainer says. It is good to question what is said
as long as you remain open to points of view other than your own.
Be Attentive. Focus on what your trainer is saying. Try not to daydream and let your mind wander to
other things. It helps to sit in the front and center of the class, and to maintain eye contact with your
trainer.
Be an Active Listener. You can think faster than your trainer can speak. Use this to your advantage
by evaluating what is being said and trying to anticipate what will be said next. Take good written
notes about what your trainer says. While you can think faster than your trainer can speak, you
cannot write faster than your trainer can speak. Taking notes requires you to make decisions about
what to write, and you have to be an active listener to do this.
Accept the Challenge. Don't give up and stop listening when you find the information being
presented difficult to understand. Listen even more carefully at these times and work hard to
understand what is being said. Don't be reluctant to ask questions.
Triumph Over the Environment The classroom may too noisy, too hot, too cold, too bright, or too
dark. Don't give in to these inconveniences. Stay focused on the big picture - LEARNING.
Assessment Anxiety
What is Assessment Anxiety?
Too much anxiety about an assessment is commonly referred to as assessment anxiety. It is perfectly
natural to feel some anxiety when preparing for and taking an assessment. In fact, a little anxiety can
jump start your studying and keep you motivated. However, too much anxiety can interfere with your
studying. You may have difficulty learning and remembering what you need to know for the
assessment. Further, too much anxiety may block your performance during the assessment. You
may have difficulty demonstrating what you know during the assessment.
How do I know if I have Assessment Anxiety?
You probably have assessment anxiety if you answer YES to four or more of the following:
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1. I have a hard time getting started studying for an assessment.
2. When studying for an assessment, I find many things that distract me.
3. I expect to do poorly on an assessment no matter how much or how hard I study.
4. When taking an assessment, I experience physical discomfort such as sweaty palms, an upset
stomach, a headache, difficulty breathing, and tension in my muscles.
5. When taking an assessment, I find it difficult to understand the directions and questions.
6. When taking an assessment, I have difficulty organizing my thoughts.
7. When taking an assessment, I often “draw a blank.”
8. When taking an assessment, I find my mind wandering to other things.
9. I usually score lower on an assessment than I do on assignments and papers.
10. After an assessment, I remember information I couldn’t recall during the assessment.
What can I do about Assessment Anxiety
Here are some things you can do before, during, and after an assessment to reduce your assessment
anxiety.
1. Use good study techniques to gain cognitive mastery of the material that will be covered on the
assessment. This mastery will help you to approach the assessment with confidence rather
than have excessive anxiety. Employ the tips we provide at Preparing to Study.
2. Maintain a positive attitude as you study. Think about doing well, not failing. Think of the
assessment as an opportunity to show how much you have learned.
3. Go into the assessment well rested and well fed. Get enough sleep the night before the
assessment. Eat a light and nutritious meal before the assessment. Stay away from junk
foods.
4. Stay relaxed during the assessment. Taking slow, deep breaths can help. Focus on positive
self-statements such as “I can do this.”
5. Follow a plan for taking the assessment such as the DETER strategy we describe at A
Strategy for Taking Assessments. Don’t panic even if you find the assessment difficult. Stay
with your plan!
6. Don’t worry about other students finishing the assessment before you do. Take the time that
you need to do your best.
7. Once you finish the assessment and hand it in, forget about it temporarily. There is nothing
more you can do until the graded assessment is returned to you. Turn your attention and effort
to new assignments and assessments.
8. When the graded assessment is returned to you, analyze it to see how you could have done
better. Learn from your mistakes and from what you did well. Apply this knowledge when you
take the next assessment.
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You have to know the material to do well on an assessment. You have to control assessment anxiety
to show what you know.
The DETER Strategy for Taking Tests
To do well on an assessment, you must have good knowledge of the information that is being tested.
But you must also have a strategy for taking the test that allows you to show what you know. The
DETER strategy can help you do your best on any test. Each letter in DETER reminds you what to
do.
D = Directions
- Read the test directions very carefully.
- Ask your trainer to explain anything about the test directions you do not understand.
- Only by following the directions can you achieve a good score on the test.
- If you do not follow the directions, you will not be able to demonstrate what you know.
E = Examine
- Examine the entire test to see how much you have to do.
- Only by knowing the entire task can you break it down into parts that become manageable for
you.
T = Time
- Once you have examined the entire test, decide how much time you will spend on each item.
- If there are different points for items, plan to spend the most time on the items that count for
the most points.
- Planning your time is especially important for essay tests where you must avoid spending so
much time on one item that you have little time left for other test items.
E = Easiest
- The second E in DETER reminds you to answer the items you find easiest first.
- If you get stuck on a difficult item that comes up early in the test, you may not get to answer
items that test things you know.
R = Review
- If you have planned your time correctly, you will have time to review your answers and make
them as complete and accurate as possible.
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
- Also make sure to review the test directions to be certain you have answered all items
required.
Using the DETER strategy will help you do better on tests and get better grades.
Writing Techniques
Writing is an important form of communication. Good writers use different writing techniques to fit
their purpose for writing. To be a good writer, you must master each of the following writing
techniques.
Description
Through description, a writer helps the reader use the senses of feeling, seeing, hearing, smelling,
and tasting to experience what the writer experiences. Description helps the reader more clearly
understand the people, places, and things about which the writer is writing. It is the most common
form of writing. You will find descriptive writing in newspapers, magazines, books, and most other
forms of written communication.
Exposition
Through exposition, a writer informs, explains, and clarifies his/her ideas and thoughts. Exposition
goes beyond description to help the reader understand with greater clarity and depth the ideas and
thoughts of the writer. Expository writing, like descriptive writing, is commonly found in newspapers,
magazines, books, and most other forms of written communication.
Narration
Through narration, a writer tells a story. A story has characters, a setting, a time, a problem, attempts
at solving the problem, and a solution to the problem. Bedtime stories are examples of short stories
while novels are examples of long stories. The scripts written for movies and plays are further
examples of narrative writing.
Persuasion
Through persuasion, a writer tries to change a reader's point of view on a topic, subject, or position.
The writer presents facts and opinions to get the reader to understand why something is right, wrong,
or in between. Editorials, letters to the editor in newspapers and magazines, and the text for a political
speech are examples of persuasive writing.
Comparison and Contrast
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Through comparison and contrast, a writer points out the similarities and differences about a topic.
Comparison is used to show what is alike or in common. Contrast is used to show what is not alike or
not in common. Describing living conditions in 1900 and living conditions today would allow for much
comparison and contrast.
By using the writing technique that fits your purpose, you will be able to communicate your ideas
effectively.
Plagiarism
Plagiarism is taking someone else’s work, and claiming it as your own. Plagiarism is not accepted at
Western Institute of Technology, and will result in dismissal from your course.
If you are going to refer to other peoples work (either from print, internet, or any other form), you need
to reference it. To do this, all you need to do is recognise where the information came from, and refer
to that source in your assessment.
If you are unsure if you should be referencing work, just talk with your trainer.
Orientation Program
The following program used to orientate Overseas Students following enrolment and prior to them
commencing their course training. Students will need to be provided with the current Student
Induction Handbook and at a minimum introduced to training staff and provided with guidance
concerning the contents of the Student Induction Handbook, student support services and the course
requirements including Training and Assessment methods.
Where an intake of more than 6 students is expected to attend an Orientation Event the following
programs are scheduled.
Orientation Program Schedule
Welcome Student Support Officer
Staff Introductions The Director of studies introduces various staff
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WIT History The Managing Director explains the history of Western Institute of
Technology and describes the Industry context in which they are
training for. (10 mins)
OHS Safety Officer or equivalent – provides safety essentials in for
Course enrolment areas.
Student Induction Handbook Student Support Officer provides guidance to students in
understanding their obligations highlighting Student handbook
information concerning:
Course Progress Monitoring
Appeals Policy and Procedures
Course Deferment and Suspension
Course Transfer Policy
Fees & Refunds Policy
Support Services including legal emergency and health
services
Course Requirements Training Manager provides insight on the Training & Assessment
approaches of the courses students are enrolled in and highlights
the principles of Competency Base Training and Assessment, RPL
and course credit.
Student Visa Obligations Students will be advised that WIT Management and staff are
unable to provide Student Visa Advice and will refer students with
questions to DEEWR or DIAC.
Staffs highlight any additional Visa requirements and obligations.
Use the following guide to assist in identifying who you should
contact in the College:
Issue Who to contact What will happen Contact details
Academic problems Study Trainer You will be given help info@wit.edu.au
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P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
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2013
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Course progress problems Course Listening to the problem, assistance to find a sionagh@wit.edu.au
coordinator/Sionagh solution, referral to someone with special skills
Clerkin to assist you
Intervention strategy
Attendance problems Sionagh Clerkin Study program sionagh@wit.edu.au
English language Sionagh Clerkin Extra tuition sionagh@wit.edu.au
problems /Preksha Rai
Assessment problems Sionagh Clerkin/ Preksha Reassessment sionagh@wit.edu.au
Rai
preksha@wit.edu.au
Course Credit Sionagh You will be given help admissions@wit.edu.au
Clerkin/Admissions
Student records Rayyan/Admin You will be given help admissions@wit.edu.au
rayn@wit.edu.au
Attendance records Compliance officer You will be given help sionagh@wit.edu.au
Course progress records Registrar/ Compliance You will be given help sionagh@wit.edu.au
officer
Housing Transport Welfare / Student support Assistance will be provided gills@wit.edu.au
officer
Personal issues Welfare / Student support Assistance will be provided gills@wit.edu.au
officer
Harassment Welfare / Student support Referral to external services may be gills@wit.edu.au
officer suggested and arranged
Notice of intention to Sionagh Clerkin sionagh@wit.edu.au
report
Family problems Welfare / Student support Referral to external services may be gills@wit.edu.au
officer suggested and arranged
Orientation program DOS/Student support Assistance will be provided chandra@wit.edu.au
officer
gills@wit.edu.au
Fees and refunds Sadaf /Abdul Payment plans will be discussed Payment accounts@wit.edu.au
options will be discussed
Access to your own Sadaf Your fee records will be provided and accounts@wit.edu.au
records explained
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
P: +61 3 9866 7555 E: info@wit.edu.au W: www.wit.edu.au
Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
2013
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CRICOS Code: 02957G ABN: 66126049821 RTO No: 22098
International Student Induction Handbook
For visa matters Department of You will receive official government www.immi.gov.au
Immigration and department advice Phone 131 881 in Australia
Citizenship (DIAC) Contact the DIAC office in your
country.
For your ESOS rights and Department of
responsibilities Education, http://www.deewr.gov.au/Pages/default.aspx
Employment
and
Workplace
Relations
You will receive official
government department
advice
Action will be taken and Assistance will be intaj@wit.edu.au
CRITICAL INCIDENT CEO (Intaj khan) provided
DOS(Chandra Shekar) chadra@wit.edu.au
After Hours Contact
In case of emergency any student who wants help can contact the following person after
hours-
Name Ph No
Gills Mathews 0433357466
A: Level 2&3, 14 Queens Road, Melbourne, Victoria, Australia, 3004
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Creation Date: Jan 2008, Updated on: June 2012 – Version WIT-M-V072012-09– To be reviewed: June
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