DIVERSITY COMPETENCY DEFINITION
The Library is committed to diversity and welcomes, values, and engages people
heterogeneous in background, perspective, and experience. We are committed to building a
work environment where people feel included, understood, and appreciated. The Library
recognizes the power of difference and creates opportunities to build on the strengths of a rich
and varied community of committed individuals. We recognize there is power in diverse
perspectives and experiences and seek to build and sustain an inclusive community.
DIVERSITY COMPETENCY DESCRIPTIONS:
1. Acts respectfully and civilly towards everyone regardless of race, gender, age, disability,
sexual orientation, lifestyle or viewpoint; recognizes the right that others have to different
values, beliefs and viewpoints, etc. Listens and doesn’t judge an opinion or idea without
some thought. Makes an effort to accept others’ ideas and treats others as equals in the
process. If he/she offends someone, acknowledges mistakes and apologizes.
2. Seeks to understand the perspectives of others and acknowledges the differences,
complexities and opportunities in those backgrounds, cultures, values and viewpoints even
when he/she is not familiar or disagrees with them. Helps others feel comfortable sharing
ideas, seeks input and opinions from all.
3. Aware of cultural differences, and their effect on peoples’ behavior, beliefs and values.
Recognizes some similarities, differences, tensions and complexities in group dynamics.
4. Beginning or better self awareness and open mindedness. Has begun to explore his/her
own beliefs, behavior, attitudes and core values. Is willing to test his/her own assumptions
and biases. Does not believe stereotypes about certain groups are correct and avoids
making assumptions based on their own implicit biases. Also, when there is a difference of
opinion, is willing to ask themselves if there may be another equally valid perspective and is
willing to admit they are wrong.
5. Exhibits positive viewpoint (intent) re: diversity and inclusion and commitment to diversity
initiatives and goals. Demonstrates some efforts to exhibit positive behaviors and/or
constructive actions in diversity related areas and issues; has some experience working with
diversity (successfully); is actively developing or interested in growing high diversity
competence and pluralistic understanding.
1. Creates/maintains an environment where diverse colleagues feel safe, listened to, and
treated fairly and equally in relationships as well as in policies/procedures. Has a deep
understanding of his/her own and others’ cultural identities and is committed to relationship
building and inclusion.
2. Appreciates the real value available from different cultural perspectives. Appreciates with
whom they are working and what everyone brings to the table. Encourages others to do the
3. Recognizes similarities, differences, tensions and complexities in group dynamics and
leverages this knowledge to effectively guide interactions to create a positive outcome.
Facilitates group conflict and productivity stalemate to reach recommitment to action and
advancement to next steps.
4. Integrates diverse and different viewpoints into problem-solving and decision-making;
exhibits flexibility and adaptability in responses to accommodate different needs.
5. Ensures all people have the same opportunities and equal access to resources,
employment and power. Shows a strong willingness to develop others. Coaches, mentors
and provides opportunities for advancement for all employees, not only a select few.
Appoints or encourages different individuals to lead groups and discussions, even if those
individuals are not the loudest, most opinionated or most aggressive.
6. Has competencies such as: high emotional intelligence; ability to influence others; actively
tests his/her own assumptions and biases; has determined his/her own blind spots and
works actively to correct them; understands the impact of micro-inequities, actively reflects
on their own behavior and works constructively to eliminate those barriers in others; shows
extremely constructive behavior; proficiency noted in desired behaviors listed above.
7. Works to increase individual, managerial or organizational capabilities to address diversity
strategically. Reviews team and organizational policies, practices and systems for
inequalities; works at a group or organizational level towards increasing diversity
competency; tracks group level dynamics at the organizational level and holds the
organization and its leaders accountable.
8. Exhibits a strong commitment to diversity initiatives and social justice. Strong evidence of
experience working with or for diversity; has written articles, worked on a committee or given
presentations pertaining to diversity; has implemented diversity-related programs or
OTHER COMPETENCY CATEGORIES RELATED TO DIVERSITY
1. Collaboration 11. Conflict Management
2. Customer Service 12. Emotional Intelligence
3. Facilitation (Facilitative Leadership) 13. Empowering Others
4. Library Environment 14. Managing Relationships
5. Manage Relationships 15. Mentoring
6. Meeting Effectiveness 16. Negotiation
7. Building Trust 17. Providing Motivational Support
8. Change Management 18. Education
9. Coaching 19. Reference
10. Communicating Orally