EFFECTIVE MEETINGS

							                    SUSSEX
                   TRAINING
                  CONSORTIUM

  Training Opportunities 2012 – 2013




 Courses and Workshops Programme


“Working together to provide excellent learning and development
         opportunities for your organisation in Sussex”




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              WELCOME TO SUSSEX TRAINING CONSORTIUM


Welcome to our training and development brochure for 2012/2013. The courses
within this brochure will help your staff to develop vital skills and knowledge. The
subjects offered cover key core skills and make the difference between both good
and excellent work performance and service.

All of this quality training is offered to Local Authorities within the Sussex Training
Consortium at a reasonable price. If resources allow, this training is offered to non-
members at a higher cost.



OUR MISSION STATEMENT

The Consortium is a strategic partnership of local authorities working towards
financial independence and providing effective training which meets common
development needs thereby achieving economies of scale.



OUR AIM

Our training and development workshops aim to give you inspiration, practical tips
and techniques, motivation and support and an opportunity to learn with other
officers and colleagues from across the local government sector of Sussex.



EQUAL OPPORTUNITIES

We are committed to equality of opportunity for everyone.

If you have any access or dietary requirements, please advise us at the time of
booking in order for us to make suitable arrangements.




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                                    CONTACTS
For programme and general enquiries please contact Jenny Armstrong, Sussex
Training Consortium Co-ordinator.

Tel: 01424 787865 or email: jenny.armstrong@rother.gov.uk

For course bookings please contact your Sussex Training Consortium
representative as follows:

ADUR & WORTHING: Mo Belcher - mo.belcher@adur-worthing.gov.uk

                      Bill Parsons - bill.parsons@adur-worthing.gov.uk



WEALDEN: Leslie Newell – leslie.newell@wealden.gov.uk



ROTHER: John Collins – john.collins@rother.gov.uk



MID SUSSEX: Tim Martland – timm@midsussex.gov.uk



EASTBOURNE: Elaine Wyatt – elaine.wyatt@eastbourne.gov.uk



CRAWLEY: Andrew Davies – andrew.davies@crawley.gov.uk



HORSHAM: Elaine Boud – elaine.boud@horsham.gov.uk



LEWES: Jill Yeates – jill.yeates@lewes.gov.uk



HASTINGS: Barbara Garlinge – bgarlinge@hastings.gov.uk



ARUN: Theresa Cooper – theresa.cooper@arun.gov.uk



CHICHESTER: Jan Watts – jwatts@chichester.gov.uk

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                    TRAINING PROGRAMME ‘AT A GLANCE’
                    For course details click on the ‘workshop’ link

     MONTH                     DATE          WORKSHOP                  PAGE

     May 2012            Wednesday 2nd       Assertiveness               6

                         Wednesday 23rd      Project Management          8

     June 2012           Tuesday 12th        Time Management             11

                         Tuesday 19th        Effective Complaint         12
                                             Handling

     July 2012           Wednesday 4th       Finance for non-finance     7
                                             Managers

                         Thursday 12th       Competitive Dialogue        13

     September 2012 Wednesday 19th           Finance for non-finance     7
                                             Managers

     October 2012        Wednesday 3rd       Project Management          8

                         Tuesday 9th         Stress Management
                                             (Colleagues)

     November 2012       Tuesday 27th        Project Management          9
                                             (Advanced)

     January 2013        Thursday 17th       Assertiveness               6




The above programme will be updated throughout the year. Additional workshops
will be added to this programme dependent upon the demand from the member
Authorities. Please check out our website regularly for any additional workshops
www.sussextrainingconsortium.org.uk




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       ASSERTIVENESS
         TRAINING


Introduction

The aim of this one day fully participative workshop is to help you improve your
personal effectiveness and communication with others in all areas of your life and
work.

Target Audience: All Staff

Objectives

By the end of this workshop you will:

    Know the definition of assertiveness and when to use it

    Have identified your current assertive skill and will know what your
     objectives are

    Understand the difference between aggressive, passive, manipulative and
     assertive behaviour

    Understand the meaning of ‘hidden’ messages

    Be able to communicate your point of view in a clear, honest and direct way

    Know how to give and receive positive and negative feedback

    Know how to change your mindset and body language to improve your
     confidence


                                 DATES & VENUES

Wednesday 2nd May 2012                            Thursday 17th January 2013
Adur District Council                             Adur District Council
Civic Centre                                      Civic Centre
Ham Road                                          Ham Road
Shoreham by Sea                                   Shoreham by Sea
West Sussex. BN43 6PR                             West Sussex. BN43 6PR
www.adur.gov.uk                                   www.adur.gov.uk


Duration: Full day



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    FINANCE FOR NON –
   FINANCIAL MANAGERS

Introduction

This programme has been designed to provide participants with a broader
understanding of finance within a local authority environment.

Target Audience: All Managers

Objectives

By the end of the workshop you will:

    Understand the basics of revenue accounting

    Have an understanding of profit, surplus and deficit versus cash flow

    Plan for successful performance

    Use finance to justify change

    Understand the financial effect of decisions


DATES & VENUE

Wednesday 4th July 2012

Wednesday 19th September 2012
Arun District Council
Civic Centre
Maltravers Road
Littlehampton
West Sussex. BN17 5LF
www.arun.gov.uk



Duration: Full day




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  PROJECT MANAGEMENT
     INTRODUCTORY

Introduction

This workshop has been designed to provide participants with a broad
understanding of Project Management and its associated tools and techniques. It will
be particularly useful for people for whom Project Management forms a significant
part of their responsibilities and who are seeking a general understanding/
introduction. Fast-paced, participative and fun, this event packs a lot of information
into a short space of time.

Target Audience: All colleagues who have an involvement within project
management. No prior knowledge is assumed.

Objectives

By the end of this workshop participants will be able to:

    Explain the principles of Project Management methodologies including
     Prince2

    Make decisions regarding the use of Project Management disciplines in
     different situations

    Demonstrate an understanding of the most common Project Management
     tools and techniques


                                  DATES & VENUES

Wednesday 23rd May 2012                             Wednesday 3rd October 2012
Mid Sussex District Council                         Lewes District Council
Committee Room                                      Southover House
Oaklands                                            Lewes
Oaklands Road                                       East Sussex. BN7 1AB
Haywards Heath                                      www.lewes.gov.uk
West Sussex. RH16 1SS
www.midsussex.gov.uk



Duration: Full day




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  PROJECT MANAGEMENT
       ADVANCED

Introduction

This workshop builds on the key concepts and basic techniques covered on the
project management awareness workshop. Participants will use some of the tools &
methods discussed & they may bring personal project material with them if they
wish.

Target Audience: Please note that attendance on the introductory course is a pre-
requisite for attending this event.

Objectives

By the end of this workshop participants will be able to:

    Implement project communication in more detail

    Monitor detail in greater depth

    Understand how to solve common problems using tools & techniques
     acquired on the day

    Close a project successfully and deal with any post-project issues


DATE & VENUE

Tuesday 27th November 2012
Adur District Council
Civic Centre
Ham Road
Shoreham by Sea
West Sussex. BN43 6PR
www.adur.gov.uk



Duration: Full day




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    TIME MANAGEMENT

Introduction: The aim of this one day workshop is to make the best use of time
available within the workplace. It is also important for individuals to gain a good
work/life balance and to minimise stress wherever possible.

Target Audience: All Staff

Objectives: By the end of this workshop participants will have:

    A better understanding of the history of time management and it’s principles

    Understand where time is lost

    Received hints & tips for improving personal efficiency

    Compiled a time log and analysed use of your time

    Understand the importance of prioritising work

    Completed action planning


DATE & VENUE

Tuesday 12th June 2012
Lewes District Council
Southover House
Lewes
East Sussex. BN7 1AB
www.lewes.gov.uk



Duration: Full day




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  EFFECTIVE COMPLAINT HANDLING


 Introduction: A one day skills course in investigating complaints, delivered by
experienced Local Government Ombudsman investigators.
 Target Audience: Managers, Team Leaders, departmental and corporate complaints
 officers whose jobs involve dealing with complaints in the higher stages of the
 complaints procedures, after the informal stage and up to the point of deciding the
 complaint.
 Objectives: The aim of the course is to help participants to develop their skills in:
      Defining and analysing complaints

      Planning investigations and making the best use of sources of information

      Evaluating information and making sound decisions

      Communicating those decisions effectively

      Resolving and learning from complaints

      Overcoming common problems.

 How it is done: The course is interactive using a variety of activities and materials
 including:
      Participants’ experience of making complaints and our experience of what
       can go wrong

      Research findings on what contributes to customer satisfaction and trust in
       service providers

      A troubleshooting exercise to consider the problems staff encounter and
       possible solutions.

 Participants work on a case study. Using their expertise and drawing on the
 experience of the investigator, they define, investigate and reach a conclusion on a
 complaint.

 DATE & VENUE

 Tuesday 19th June 2012
 Horsham District Council
 The Park Barn
 North Street
 Horsham
 West Sussex. RH12 1RL                                        Duration: Full day
 www.horsham.gov.uk


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 COMPETITIVE DIALOGUE



Introduction: A one day workshop for managers who want an effective introduction
to this new area of the contracting process. By the end of the training participants
will have a good understand of competitive dialog, and know the legal requirements
and key stages in such a process.

Target Audience: The workshop is intended for any level of manager looking to be
introduced to this new and developing area of contracting. The workshop is not
intended for those who are new to the contracting process.

Objectives: The workshop will look at the various stages of the process and will
consider the complexities involved in undertaking a Competitive Dialogue and the
issues faced by authorities in terms of resources, cost and time, including:

      early market engagement
      invitation to participate in dialogue
      the dialogue phase
      calls for final tenders
      best and final offers
      preferred bidder stage

Course outline:

      Issuing an OJEU Notice
      Evaluation of PQQ and Selection of Long-list Outcome Solutions Exercise
      Invitation to Participate in the Dialogue (ITPD)
      The Dialogue Phase
      Call for Final Tenders
      Submission and Evaluation of Final Tenders
      Appointment of Preferred Bidder
      Discussion on Case Studies


DATE & VENUE

Thursday 12th July 2012
Mid Sussex District Council
Committee Room
Oaklands
Oaklands Road
Haywards Heath
West Sussex. RH16 1SS
www.midsussex.gov.uk

Duration: Full day

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