Central Force “Fulfilling the Promise Since 1876”
Central’s 2012 Corporate
2012 Christmas Christmas cards. She also
Card Contest! received a $50 gift card.
Jace and Evan's art was Below: Evan Bracken
Central once again held a successful receiving his gift card
used on the Blue Streak
Christmas Card contest. There were 58 from BILL PURMORT
and Premier Agency Christ-
entries this year, which made choosing (President).
mas cards. Both Jace and
the winners extremely difficult for our
Evan received a $25 gift
card. Congratulations to
Our judges – Jane Houg, Elementary each of the winners and to
Art teacher from Van Wert; and Hope everyone who sent in their Christmas
Wallace, Director of the Wassenberg card creations!
Art Center – selected
a winner in each age
division, as well as an Below: Morgan Bracken
receiving her gift card
overall winner. from BILL PURMORT.
The winners were: Her winning art was
used for Central's 2012
Ages 6 - 8: Evan Brack- Corporate Christmas
en, age 8, submitted by card.
DEAN BRACKEN (CRO,
Ages 9 - 11: Jace Vin- Below: Jace Vining receiving his
ing, age 11, submitted by gift card from BILL PURMORT.
MICHAEL VINING (CRO/
SWRO, Loss Control).
Ages 12 - 14: Morgan
Bracken, age 13, submit-
ted by DEAN BRACKEN.
Morgan Bracken was selected as the
overall winner. Her art was used for
• Christmas Card Contest • Southwestern Regional Office
IN THIS ISSUE...
• Educational Achievements Dana Campbell, Reporter
• Educational Accomplishments • Home Office /
Central Regional Office
• Service in Action
Mary Jo Maag, Reporter
• Regional News Chantal Spoor, Reporter
• Northeastern Regional Office • What’s Happening
Anne Marie Papalia, Reporter
• Southeastern Regional Office
Amy Cooper, Reporter
edUCationaL aChieVements SERO honored:
Completing an insurance program requires dedication, Stephanie Allen, Chartered Property Casualty Underwriter
time, and hard work. Central expresses appreciation for this Ian Edwards, Associate in Claims
extra effort by recognizing our program completers at an Kyle Galvond, Associate in Claims
annual luncheon in the fall. Along with the completer, their Christie Groover, Associate in Claims
immediate supervisor, and regional manager or department
head joins them to celebrate their accomplishments. A per- Megan Kapsimalis, Associate in Claims
sonal letter of congratulations from BILL PURMORT (President)
is presented to each employee, along with their honorarium. SWRO honored:
The Van Wert Luncheon was held at Willow Bend Country Brad Arnold, Chartered Property Casualty Underwriter
Club on November 1. David Massey, Associate in Claims
The following Van Wert employees completed insurance pro- David Roberts, Associate in Claims
grams this past year and were recognized: Brian Tucker, Chartered Property Casualty Underwriter
Sue Bellman, Associate in Data Management Scott Young, Associate in Claims
Shawn Birkemeier, Associate in Data Management
Anita Branch, Associate in Data Management
Eddie Dreyer, Associate in Commercial Underwriting
Deidra Gunderman, Associate in General Insurance and As-
sociate in Personal Insurance
Matt High, Associate in General Insurance
Sara Hughes, Associate in General Insurance
Kevin Leis, Associate in Claims
Pam Leis, Associate in Personal Insurance
Stan Lippi, Associate in General Insurance
Jessica Pannkuk, Chartered Property Casualty Underwriter
Scott Siatkosky, Associate in Data Management and Certi-
fied Insurance Data Manager
Dustin Swallow, Chartered Property Casualty Underwriter
Cheryl Weber, Associate in Data Management
L – R: DEIDRA GUNDERMAN, DUSTIN SWALLOW,
and JESSICA PANNKUK. Not available for photo:
PAM LEIS and CHERYL WEBER.
Back Row, L – R: EDDIE DREYER, SCOTT SIAT-
KOSKY, STAN LIPPI, KEVIN LEIS, MATT HIGH,
and SARA HUGHES.
Front Row, L – R: SHAWN BIRKEMEIER, SUE
BELLMAN, and ANITA BRANCH.
Page 2 the CentraL ForCe december 2012
edUCationaL aCComPLishments Central has received the results of the July – Septem-
ber 2012 IIA/CPCU exams.
CERTIFIED INSURANCE COUNSELOR (CIC)
ASSOCIATE IN CLAIMS (AIC)
JAMES BARTO (SWRO, Commercial Underwriting) and
TRAVIS OWENS (HO, Risk Management) have completed The Associate in Claims program requires the successful
the Certified Insurance Counselor Program (CIC). This is an completion of four examinations, and is a continuing educa-
educational series for experienced insurance personnel cover- tion opportunity for claim representatives, examiners, and
ing Personal Lines; Life, Accident, and Health; Commercial supervisors handling both property losses and liability claims.
Property; Commercial Casualty; and Agency Management. All This program is designed to acquaint claims people with the
five institutes must be attended and the comprehensive essay principles of handling claims in a professional manner using
examinations given at the end of each must be passed and policy analysis, human relation skills, and legal and finan-
completed within a five-year period. cial principles. IAN EDWARDS (SERO, Claims), CHRISTIE
GROOVER (SERO, Claims), DAVID MASSEY (SWRO, Claims),
and SCOTT YOUNG (SWRO, Claims) have received their As-
sociate in Claims designation.
JAMES BARTO TRAVIS OWENS
CERTIFIED RISK MANAGERS (CRM) DAVID MASSEY SCOTT YOUNG
JANA RINGWALD (HO, VP – Commercial Underwriting) has
completed the Certified Risk Managers designation. This des-
ignation requires knowledge in all areas of managing risks,
hazards, and exposures. The topics covered are: Principles of
Risk Management; Analysis of Risk; Control of Risk; Financing
of Risk; and Practice of Risk Management. All five institutes
must be attended and the essay examinations given at the end
of each course must be passed and completed within a five-
IAN EDWARDS and CHRISTIE GROOVER
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 3
ASSOCIATE IN PERSONAL INSURANCE (API) CHARTERED PROPERTY CASUALTY UNDERWRITER
The Associate in Personal Insurance program requires (CPCU)
the successful passing of four exams. API completers have Special recognition goes to DUSTIN SWALLOW (HO,
a thorough understanding of personal insurance including Information Technology) for earning the Chartered Property
underwriting and marketing practices, the personal insurance Casualty Underwriter designation.
customer and environment, the product development process,
and portfolio management. DEIDRA GUNDERMAN (HO, PL Candidates for the CPCU designation must satisfactorily
Services) and PAM LEIS (HO, PL Underwriting) have received complete eight national exams and meet various experience
their Associate in Personal Insurance designation. and ethics requirements. He will be attending the conferment
ceremony in New Orleans, Louisiana in October 2013.
Dustin lives with his wife, Alicia, his two sons, Ethan (12) and
Noah (7), and his daughter, Kaelan (9) in Van Wert, OH. He
received his Bachelor’s Degree in Management Information
Systems from Miami University of Ohio and started at Central
in May 2003 as a systems developer. He was promoted to
systems analyst in September 2004, and computer opera-
tions supervisor in July 2005. Dustin was then promoted to his
current position, IT services manager, in March 2008. Along
with his new CPCU designation he also holds the Associate
in General Insurance, Associate
in Data Management, and the
Certified Insurance Data Man-
ager designations. In his spare
time, Dustin is active in Lifehouse
DEIDRA GUNDERMAN PAM LEIS
Church in Van Wert.
PROGRAM IN SUPERVISORY MANAGEMENT (SM)
DAVE STEFANOWICZ (SERO, PL Underwriting) has suc-
cessfully completed the Program in Supervisory Management.
Students must complete SM 18, Essentials of Supervision; and
SM 19, Supervisory Skills. The program is designed to help DUSTIN SWALLOW
employees develop the practical knowledge and skills nec-
essary to be an effective supervisor. After completion of this
series the student should: understand the supervisor’s role
and the process of making the transition from employee to
supervisor; demonstrate an understanding of the major func-
tions of the supervisor; and be able to apply fair employment Congratulations to employees who have successfully
guidelines. They should also possess the knowledge that un- completed the following exams:
derlies the development of skills
in such areas as performance AIC 34
appraisal, work management, Scott Young (SWRO)
conducting meetings, coaching, AIC 39
and building teamwork.
Ian Edwards (SERO)
Christie Groover (SERO)
Teresa Johnston (HO)
Deidra Gunderman (HO)
Page 4 the CentraL ForCe december 2012
AINS 22 CPCU 530 CPCU 556
Tim Guyotte (NERO) David Lee (SERO) Dustin Swallow (HO)
David Massey (SWRO) Drew Solomon (SWRO)
Ryan Phelps-Franco (NERO) Dustin Swallow (HO) ETHICS 311
Todd Barickman (SWRO)
ARM 54 CPCU 551 Pam Leis (HO)
Kyle Galvond (SERO) Luke Swartz (SERO) David Massey (SWRO)
CPCU 500 CPCU 552 SM 19
Megan Kapsimalis (SERO) Jason Brown (HO)
Dave Stefanowicz (SERO)
Scott Siatkosky (HO) Michelle Kelly (SWRO)
CPCU 520 CPCU 555
Melissa Hunter (SERO) Jared Davis (SERO)
serViCe in aCtion September 12, 2012 as a partner! Thanks for Central’s
partnership with our agency!
September 4, 2012 Mr. KEITH MOORE
Central Insurance Companies A SERO Agent
Mr. DON KITSON
Central Insurance Companies Dear Keith,
Dear Don, I have a story to tell you about what
HOLLY COBB did for us. Several September 21, 2012
I want to thank you for your prompt- months ago, Holly came to visit and Mr. SCOTT MULL
ness in settling my claim. It was really she brought with her a report showing Central Insurance Companies
amazing! LISA JENNINGS forwarded all of our customers who didn’t have a
a check on Monday and my car was Dear Scott,
personal umbrella policy, but had the
returned to me after repairs on Thurs- underlying required limits. She sug- In regards to the snapped and uproot-
day. Your service was exemplary. gested that we consider soliciting our ed trees on the property – I appreciate
I can’t thank you enough for the ef- customers for an umbrella. What a your patience in allowing adequate
ficiency of your company. I will not great idea! Why didn’t we think of it? time to gather cost data, and your
hesitate to tell others of your outstand- So, we designed a program, rated the commitment to us as an insurance
ing service. In the future, if I need to umbrella, then wrote each customer customer. Central Insurance provided
change insurance, I would certainly and quoted the cost and recom- excellent service, helping us through a
consider your company. mended the coverage. It proved to difficult time, and for that, I’m grate-
be a very good idea as we have writ- ful.
A CRO Claimant ten around 25 new policies to date.
A CRO Insured
Holly is excellent to work with and our
agency truly values her and Central
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 5
September 24, 2012 only are we grateful for how DEWAINE claim service I received. I submitted
JOHNSON and SCOTT MULL handled my claim online and received a call
Mr. DOUG WATSON
our claim, but also for all you do for from SHAWN ARDNER about 8 min-
Central Insurance Companies
our community. Thanks again! utes later. Shawn was very empathetic
Dear Doug, to my situation. His guidance through-
A CRO Insured
My wife and I would like to take this out the process was professional and
opportunity to thank you and Central led to a quick resolution. I will, no
for defending our son as he was being doubt, be a loyal Central customer for
sued. Yes, we know that Central had October 18, 2012 many years to come. I will also con-
a considerable stake in the outcome of tinue to recommend Central, but now
Ms. SHERRI WOODWORTH
the trial, and maybe your attendance with even more passion, since I will be
Central Insurance Companies
was standard operating procedure; sharing my own story. Many thanks!
but your presence and counsel felt to A CRO Insured
us to be more than simply professional Big thanks and compliments to you for
responsibility. assisting this client with the claim. She
is beyond thrilled with the service, effi-
Did you have any idea that the jury October 25, 2012
ciency, and professionalism throughout
would return its verdict so quickly? We
the vehicle repair process. She shared Ms. JESSICA PANNKUK
fully expected to be waiting all after-
her appreciation to our office staff, Central Insurance Companies
noon. Instead, we were home in time
agents, and of course, you! You make
for dinner, thanks to the job done by Dear Jessica,
our agency look good and we want to
our defense attorney – a good choice
express our thanks for caring and sup- Thank you so much, Jessica! We
on Central’s part, we think.
porting our clients as well as you do! cannot begin to tell you how much we
As you are probably aware, we are appreciate you, Tony, Tina, and all of
She is raving to her friends and family
very proud of how our son has con- Central Insurance during this time. In
about how well we take care of them.
ducted himself throughout the con- all of the issues that have gone wrong,
You are part of our team and we thank
siderable trials life has thrown him at Central has been the one constant,
you very much.
his young age. You and our attorney strong, positive thing. This company
have helped contribute to his ongoing Please share her praises with your co- is totally amazing, and has been there
growth and maturity. Diligent prepara- workers, staff, and supervisor. She is for us at every single turn during this
tion and of course, a few facts, won correct when she said, “You probably process.
the day and reinforced his faith in fair- don’t hear this enough, but I want to
In telling our story to friends, the very
ness and the legal system. Thank you thank you for a job well done. This
first question we always get is, “How
again for your help and cooperation. was beyond my expectations.”
has your insurance company been in
We really appreciate it.
A SWRO Agent handling all of this?” “Wonderful, The
A CRO Insured Best, Amazing, I Love Them, Awe-
some, Unbelievable...” are among the
words that I begin my sentences with.
October 24, 2012
I always close with,”...and if you are
October 10, 2012
Mr. DON KITSON ever looking to change your insurance
Mr. DON KITSON Central Insurance Companies company, I can HIGHLY recommend
Central Insurance Companies Central.” I have even had a couple of
Dear Don, people call me back, wanting the com-
When we, as agents, write policies and pany’s name again because they were
A big thumbs up to Central Insurance talk about coverage all day long to not happy with their current insurance
Company and Purmort Brothers Insur- our customers, the last thing we think carrier. We are sold on your company.
ance for all their help with our recent about is our own coverage. For me, You helped make a terrible situation
storm claim. Having a claim is never it was a true learning experience when bearable. We thank you from the bot-
a pleasant situation to go through; I recently had to deal with a water tom of our overflowing hearts!
however, we must say Central Insur- claim. The damage to my home was
ance and Purmort Brothers definitely not only a physical loss; I quickly real- A CRO Insured
made it better. We are such a fortu- ized that the emotional loss was just
nate community to have an insurance as real. I’m writing because I couldn’t
company right here in our town. Not be more satisfied with Central and the
Page 6 the CentraL ForCe december 2012
Central Regional Office
CRO held an “A-Mazing” event at Kernel Coopers on Octo-
ber 11 to celebrate the fall season and support a local business.
Kernel Coopers consists of a corn and soybean maze. The goal
of the event was to try to find identified “check points” in the
larger corn mazes or seek your own clues in the “farm scene
investigation” maze. A smaller soybean maze and a straw
maze were also options. There were other games like cornhole,
Yahtzee, a giant checker game, a corn box, and corn cannon to
entertain all ages. There were over 50 participants consisting of
CRO employees, their friends, and family members.
L – R: Nate and Lauren Gearhart, children of MITCH GEARHART
(Commerical Underwriting), and Claire Schreiber, daughter of
SUE SCHREIBER (Commercial Underwriting), enjoy playing in
L – R: GINNY RICKETTS (Claims), Brook Fuerst, and Tiffany Rick-
etts, daughter of GINNY RICKETTS, at one of the check points.
DOUG WATSON (Claims) ran a ½ marathon (13.1 miles) in Muncie, IN on October 27.
He ran it in 1 hour, 59 minutes and 57 seconds. This was not something on any type of
“bucket list,” but after several 5 K’s (3.1 miles) and 10 K’s (6.2 miles) he thought, “Hey, I can
do this.” Before the race, he questioned if he would ever do something like this again, but
after the race he is having thoughts of running another one. Way to go, Doug!
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 7
It was a good season for the CRO volleyball team,
a.k.a. One Armed Bandits, as they finished in sec-
ond place during league play and also in the league
tournament. The team enjoyed grooming and breaking
in a new member this year, RJ COLEMAN (Claims),
who took the Rookie of the Year Award. Please let it be
noted that he was the only rookie on the team this year.
EDDIE DREYER’s (Commercial Underwriting) and LISA
JENNINGS’ (Claims) super hustle skills helped lead the
team to victory more times than not. When she showed
up on time, Meta Dreyer, wife of Eddie Dreyer, was
also a very valuable asset to the team. Captain, JULIE
COLEMAN (Claims), once again charged her players
25 cents for each missed serve that resulted in an ice
cream party for the whole team. The team also suffered Front Row, L – R: Meta Deyer, JULIE COLEMAN, and LISA JENNINGS.
a big loss at the end of the season when Kevin Black an- Back Row, L – R: EDDIE DREYER, RJ COLEMAN, and Kevin Black.
nounced that he was relocating to another state. He was inducted into the “Hall of Fame” for his many years of loyal service.
Good times and many great memories were made this season!
At a recent state meeting of the International Association of
Insurance Professionals (IAIP), members of the CRO Personal
Lines Underwriting Department met up with former Central
intern, Carly Fortman. Carly worked at Central as an underwrit-
ing intern while attending Bowling Green State University. She is
now an underwriting trainee for Westfield Insurance.
L – R: TAM HILEMAN, Carly Fortman, PENNY
DUER, and TRACEY LAUTZENHEISER.
Northeastern Regional Office
CHRIS HARRIS joined Central as our New York Marketing Manager. He is a graduate of
Oswego State University with a B.A. in Education. His insurance career began in 1982. He previ-
ously worked in commercial underwriting and sales, was a VP of Marketing for a large insurance
agency, was a Director of Marketing and Field Management, a Vice President, and an Officer.
Chris served on the Independent Insurance Agency of Central NY board, as well as on the Board
of Directors for Pathfinder Village. He is presently pursuing his Certified Insurance Counselor des-
Chris is married to Dianne, who is a Registered Nurse. They have three children: Jessica is plan-
ning an August 2013 wedding and works as an account manager, Christa is attending her 3rd year
in law at Roger Williams University, and Joshua is a sophomore studying theatre at SUNY Fredo-
nia. Chris also has an exchange son he hosted for three years, Jung Woo, from South Korea who
attends Manlius Pebble Hill Prep School. Chris is an avid golfer and enjoys basketball, fishing, and
the outdoors. Welcome!
Page 8 the CentraL ForCe december 2012
KEVIN MANNING joined the NERO Claims Department in October. He comes to Central
after spending 11 years as a claims adjuster with other insurance companies in Massachusetts. A
native of New Hampshire, he graduated from the University of New Hampshire in 2000 with a
Bachelor of Arts Degree in Spanish. Kevin married his wife, Jennifer, in June 2005. They currently
reside in Derry, NH with their 3 1/2 year old son, Colin, and their dog, Cooper. In his spare time,
Kevin enjoys playing softball, watching Boston’s sport teams, and landscaping. Glad you joined
JIM GLASSER (VP — NERO) congratulated TOM UZDAVINIS
(Marketing) on 25 years of outstanding service not only to
his MA agents, but also to agents in NH when he opened the
state, and in CT during the absence of a marketing man-
ager. During his longevity, he added value with his depth of
knowledge in the insurance field, and also his explanations of
how, why, and what’s gone on in the past. His commitment
to Central showed every day and he is appreciated as part of
the Central Team. NERO celebrated and thanked him for his
mentoring over the years! Tom, good luck and best wishes on
your recent retirement! You will truly be missed.
L – R: JIM GLASSER and TOM UZDAVINIS.
Did you know that breakfast is the most important meal of the day? NERO employees brought in their favorite cereals and
milk to share with the office. There were 14 different kinds of cereal ranging from healthy options like organic gluten free gra-
nola, to super sugary chocolate peanut butter Reese’s Puffs. There were also four different kinds of milk, including coconut and
soy milk! It was a great way to taste many different kinds of cereal!
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 9
NERO recently participated in a fishing derby, run by our resident fisher-
man, TOM UZDAVINIS (recently retired). Tom lent his fishing pole and
expertise and showed the employees, including TRACY WHITFORD (PL
Underwriting), how to cast a fishing line and get the hook onto a target. It
was a lot harder than it looked, but everyone had a great time trying!
TOM UZDAVINIS shows TRACY WHITFORD how it’s
Food Bank done.
Some of the NERO employees recently spent a Saturday
morning volunteering at the Greater Boston Food Bank with
the Boston CPCU Chapter. They separated and packaged do-
nated food products to help local families. In total, the group
helped prepare over 4000 meals! It was a fun and productive
Front Row, L – R: TRACY WHITFORD and MARIANNE CHANCE
(PL Underwriting). Back Row, L – R: TIM GUYOTTE (Loss Control),
RYAN LYNCH (Claims), TOM DARABARIS (Regional Underwriting),
and Alex Darabaris (Tom Darabaris’ son).
NERO welcomed the fall season with real pump-
kins and candy pumpkins. Two contests were held to
guess the closest number of candies in the jar and the
weight of a real pumpkin. CAROLINE STAUERS and
TIM GUYOTTE were the closest guessers of the candy,
despite some candies that went missing! The strong
JOHN MAESTRANZI and CHRIS HARRIS were closest
to guessing the weight of the 41.8 pound pumpkin.
L – R: TIM GUYOTTE, CAROLINE STAUERS (Market-
ing), JOHN MAESTRANZI (Commercial Underwrit-
ing), and CHRIS HARRIS (Marketing).
Page 10 the CentraL ForCe december 2012
LUNCH AND LEARN
TOM UZDAVINIS held his last Lunch and Learn with NERO
employees on October 16, before his retirement. The topic was
Aggregators, and the guest speakers were Ray Gallant (Gallant
Insurance Agency), and John Dowd (James J Dowd Insurance
Agency). They discussed the benefits that independent agencies
have joining forces to gain strengths and advantages of larger
agencies while maintaining their independence. Benefits include
sharing expenses, combining volumes, accessing greater markets,
and earning higher profit sharing returns. They both stressed the
importance of relationships. Ray talked about his cluster, Insur-
ance Services of New England (ISNE), and John discussed his new
affiliation with Alliance Mainstreet.
L – R: Ray Gallant, TOM UZDAVINIS, and John Dowd.
Southeastern Regional Office
SERO welcomed KATHLEEN ROBERTS as a multi-line claims representative. A graduate of Seton
Hall University with a major in Marketing, she comes to Central with approximately nine years of
prior claims experience. Kathleen, her husband, Craig, and their three children live in Alpharetta,
GA. She enjoys tennis, hiking, boating, and other outdoor activities. She will be a great addition to
the Central team!
Celebrating JESSICA PANNKUK’s (Claims) promotion to CRO, Claims Supervisor (and another great reason for employees
to get together and eat good food), SERO managers hosted a cookout in her honor. Firing up the grill and serving hamburg-
ers and hotdogs was a great way to end the summer season and let Jessica, Jenn, and Landon know that we will miss them in
Atlanta and wish them the best of luck in Van Wert!
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 11
Congratulations to JOHN CARROLL (Commercial Underwriting) on getting his personal
best at golf, shooting a 79, after playing every Saturday for 15 years! John was at the Crys-
tal Falls golf course in Dawsonville, GA, just north of the SERO office.
CHERRY SMITH (HR/Office Services) and FRANKIE RODRIGUEZ (Claims) proudly serve
as the Fire Wardens for the SERO office. During a fire drill on October 18, they evacu-
ated all the employees safely and quickly to the meeting area.
“Frank the Tank” — Fire Warden.
L – R: FRANKIE RODRIGUEZ and CHERRY SMITH.
As we prepare for the Holiday season, the SERO employees began a winter clothing drive to benefit North Fulton Charities, an
organization they support each year. The generosity was phenomenal! In a two week period, over 35 new or gently used coats
were collected and approximately 20 sets of hats/gloves/scarves! The SERO office has recently started the annual canned good
drive to help a local food bank meet its needs for the holidays, thanks to such a caring and giving group of people.
Page 12 the CentraL ForCe december 2012
KIDS IN THE NEWS
Zac Brown, son of DAVID and MARTHA BROWN
(Claims), was chosen by the University of Findlay to be
part of a billboard ad campaign for the school. Zac is
aware of three billboards in the Findlay area, but there
may be more scattered around Ohio. Quite a way to
start your college career!
Ashley Dillard, daughter of CARRIE DILLARD (PL Underwriting) and sister of
CHRISTIE GROOVER (Claims), graduated from Kennesaw State University with
a Bachelor of Science Degree in Nursing. She recently passed her nursing
board exam and received her RN license. Congratulations!
Southwestern Regional Office
Commercial Lines Underwriting recently added a new member to their team. JESSICA
BISHOP a Chicago native, moved to Dallas in 2006 and began her career initially in the
banking industry, but later found her love in commercial lines underwriting. Jessica comes to
Central as a commercial underwriter with six years of commercial lines underwriting experience
and an understanding of the opportunities and challenges in the Texas insurance markets. In
her free time, Jessica enjoys reading and remodeling her home with her spouse of three years.
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 13
AMELIA BOURASSA recently graduated from The University of North Texas (UNT) with a
Bachelor’s Degree in Risk Management and Insurance. After completing internships in the vari-
ous avenues insurance offers, she began her career with Central as a commercial lines techni-
cian, allowing her the opportunity to pursue her passion for underwriting. Born and raised a
Texas sweetheart, Amelia spends her spare time with family and friends, traveling, cooking out,
playing darts, and two steppin’; all while she cares for an Australian shepherd named Ivey and
her brother, a Maine coon named Luke. She also spends time volunteering throughout the
community and staying connected with those in the industry. Additionally, as a charter member
and former vice president in the Beta Zeta Chapter of Gamma Iota Sigma (The International
Risk Management, Insurance and Actuarial Science Collegiate Fraternity), Amelia is able to
contribute as an active alumnus in the insurance program at UNT. Glad you joined the Central
The Human Resources and Training and Education Departments gathered to
celebrate BRENDA DULL’s (Human Resources) 25th anniversary on the morning of
August 29. Everyone enjoyed cake, punch, fruit, and the department’s favorite,
M & M’s. Brenda received her beautiful anniversary clock and congratulations from
JAN WHITE (VP – Human Resources). She continued her celebration by taking a
vacation day and her anniversary day the next two days. Congratulations on 25
On September 27, a celebration was held in honor of PAUL TROXELL’s (HO
Commercial Underwriting) 30th anniversary with Central. The day was celebrated
with cake that was enjoyed by his fellow co-workers. Congratulations, Paul!
Page 14 the CentraL ForCe december 2012
On October 4, Personal Lines Services celebrated KATHY SCHMERSAL’s 35th anniver-
sary with Central! The department celebrated with a cake and Kathy got to celebrate
with a day off. Congratulations, Kathy!
On October 11, Personal Lines Services celebrated BARB HESSELING’s 35th anni-
versary with Central! The department had a cake ready for Barb as they all gathered
to congratulate her on this milestone. Thanks, Barb, for your many years of service!
She thought she could get out of it by taking a vacation day
on her birthday. Little did she know that it made it all that much
easier to decorate her cubicle at afternoon break time...so that
they could surprise her the following day! Happy 30th birthday,
EMILY BELLMAN (Information Technology)! The Technology
Support (Help Desk) co-workers treated Emily to white cake with
white icing and a special taco salad lunch. You should have
known they wouldn’t be able to let you off the hook that easily
for this milestone birthday!
SHELLY HOLDEN (CL Services, SERO unit) celebrated a mile-
stone birthday on October 3. She turned the big “5-0.” The
Commercial Lines Services Department surprised her with many
old photos, black balloons, funny cards, and an assortment
of flavored coffees. The department helped her celebrate her
big day by enjoying a yummy chocolate cake. Happy Birthday,
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 15
On November 2, PAUL TROXELL (HO Commercial Underwriting) cel-
ebrated his retirement with Central after more than 30 years of service.
He is going to be greatly missed, as he was a wealth of knowledge
when it came to work comp and auditing. Paul said he was going to
work all day on his retirement day because he had so much work to do!
His department talked him into not coming back after lunch. A party
was held for him in the morning, followed by his retirement luncheon,
and then he probably went home to finish packing. Paul and his wife,
Holly, sold their house in Van Wert and bought a house in North Caro-
lina, just north of Myrtle Beach. His home is about 5 miles from the
beach and his plans are to go for long walks on the beach! Best of luck
to Paul in his new venture and the next phase of his life! Happy retire-
The course was in great shape and the weather was perfect as
employees, retirees, and family members took to the links for Cen-
tral’s Company Scramble on Saturday, August 18. This event was
held at Willow Bend Country Club and although there was a light
turnout, it was a great day for golf!
The winning team boasted a bogey-free round, with 9 pars and
9 birdies for a scorching 9-under par score of 61. Winners JANA
RINGWALD (VP – Commercial Underwriting), Roy Ringwald, RON
KLEWER (HO Commercial Underwriting), and JOEL ELSTON (In-
formation Technology) also walked away with the award for fewest
putts. At 6-under par, second place winners were MITCH GEAR-
HART (CRO, Commercial Underwriting), EDDIE DREYER (CRO,
Commercial Underwriting), Andy Breese, and DEAN BRACKEN
(CRO, Commercial Underwriting). They carded 10 pars, 7 birdies,
Congratulations to the winners! L – R: JANA RINGWALD, and only one bogey. In third place was the team of VIV LANGHALS
Roy Ringwald, RON KLEWER, and JOEL ELSTON.
(Actuarial), Matt Langhals, JEFF HANSON (Chief Financial Officer),
and BILL PURMORT (President). At 3-under par, they came in with
13 pars, 4 birdies, and one bogey.
Winning individual skills prizes for longest drives were Matt Lang-
hals and BILL PURMORT. Matt also won a prize for being closest
to the pin on Hole #13, and Linda Holden won for sinking the
longest putt on Hole #11. JOEL ELSTON earned bragging rights
and a prize for the drive closest to the water on Hole #3.
Following play, the group enjoyed a lunch buffet at the club-
house. Many thanks to Marketing, Jim Dibert, and all the Willow
Bend employees who helped pull this event together. Thanks to
retirees: Linda Holden, Jim Covey, Mel Hurless, Kent Bradford, and
Dick Waters and all who participated – your support of this com-
pany event is appreciated.
If there was an award for best dressed, it would have gone
to the all-retiree team! L – R: Jim Covey, Mel Hurless, Kent
Bradford, and Dick Waters.
Page 16 the CentraL ForCe december 2012
KIDS IN THE NEWS
Casey Gibson, son of ANGIE GIBSON (Customer Services), won first place
in his showmanship class with his market hog at the Van Wert County Fair in
September. Casey is a freshman at Crestview High School and a member of the
Ohio Challengers 4-H Club.
Joel Harman, son of Brent and GAYLE HARMAN (Underwriting Operations), graduated
from National University of Health Sciences in Lombard, IL in August, earning his Doctorate
of Chiropractic Degree. He is a 2005 Honors Graduate of Lincolnview High School and
received a B.S. in Exercise Science with college and university honors from the University of
Toledo in 2009.
He is an active member of the American Chiropractic Association, Indiana State Chi-
ropractic Association, Kinesio-Taping Association International and is Board Certified in
Physiological Therapeutics. He will be opening his practice at the Woodhouse Day Spa in
Ft. Wayne, Indiana in the near future. Congratulations, Dr. Joel!
The Ottoville 7th grade girls’ volleyball team had a very suc-
cessful season this fall. They finished the regular season with
a 12-1 record; their only loss was to the tournament Cham-
pions. Most of their wins came from playing only two sets per
match. They also were the 2nd Place winners in the Putnam
County League Tournament. Congratulations!
Front Row, 1st one from the Left: Bethany Maag, daughter of Tim
and MARY JO MAAG (Training and Education). Front Row, 3rd
one from the Left: Emily Landin, daughter of Mike and BECKY
LANDIN (Human Resources).
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 17
MELISSA GARDNER (HO, PL Services) and SCOTT WAGNER (HO, Information Technology)
were married on August 25 and honeymooned in San Francisco. Congratulations!
NERO recently celebrated two weddings. ERIN LOGUE (PL Under-
writing) (now LANERGAN), and ARTHUR REED (Claims) were married
a week apart in September! Congratulations! Here’s to many years
of happiness and love!
Darcy and PAT CRUMMEY (HO, In- Jill and IAN EDWARDS (SERO, Dave and PATTY RANK (CRO,
formation Technology) had a baby boy Claims) are the proud parents of a new Claims) had a baby boy on June 26.
on September 5. Lucas Patrick Crum- son, Ryan Patrick, on September 29 at Dylan Eugene Rank weighed 7 pounds
mey was 10 pounds 13 ounces and was 8:28 a.m. Ryan was welcomed by his 1 ounce and was 19 inches long. He
22 inches long, outweighing his brother older sister, Talia. Congratulations to the was welcomed into the family with BIG
by 2 ounces! He was welcomed home Edwards’ family! open arms by his sisters, Delana (5)
by his big sister Meredith (5) and big and Cassidy (3 ½).
brother Zach (3).
Page 18 the CentraL ForCe december 2012
Brant and JENNY STEWART (SERO, Commercial Underwriting) welcomed
a baby boy on October 10 at 1:26 p.m. Everhett Carlton Stewart weighed
6 pounds 9 ounces and was 19 ¾ inches
Lane Dennison Weber was born on August 25
at 6:02 p.m. He was 9 pounds 2 ounces and
was 21 inches long. He was welcomed by big
sister Riley (8) and big brother Jackson (6). His parents are Don and CHERYL
WEBER (HO, Information Technology). Congratulations!
Sue Turner (HO)
Shonda Vorst (HO)
Angela Parker (SWRO)
Heather Gasser (HO) - Tracey Lautzenheiser (CRO) Eric Trainer (SWRO) - Amber Davis (HO) -
10 Years - 10 Years 10 Years 15 Years
Penny Duer (CRO) - Michelle Mills (HO) - Barb Hesseling (HO) - Nancy Latimer (HO) -
15 Years 30 Years 35 Years 35 Years
december 2012 INTEGRITY • RELATIONSHIPS • EXCELLENCE Page 19
Kathy Schmersal (HO) - 35 Years Val Sluterbeck (HO) - 35 Years Pam Army (HO) - 40 Years
QUarter CentUrY CLUB
LINDA HAWK started at Central in the Information Technology Commercial Lines group on
December 14, 1987 and has worked there her entire career. Linda and her husband, Michael,
have been married for 15 years and have three children. Haley (13) is in 7th grade, Nicholas
(11) is in 5th grade, and Zachary (9) is in 3rd grade – all at Parkway. Linda spends a lot of time
attending her children’s many activities and sporting events. She also enjoys running, working
in the yard, and spending time at the lake with her family and friends. Congratulations on 25
years with Central!
It was December 1987 when GREG SHARRITS joined the Cen-
tral team. He started in the Claims Department and continues
to work there today. Greg and his wife, Deb, have been married
for 23 years and have three daughters, Bailey (19), Jensen (16),
and Taylor (13). Some of Greg’s hobbies include playing golf
and traveling with the family on the girls' Junior Olympic Volley-
ball circuit. Congratulations, Greg!
DAN TROYER has been in the Information Technology Personal Lines group since he started
at Central on November 9, 1987. Dan says that the best thing about working here has been
the people, including many cases where friendships have spanned his entire 25 year career.
He has been married for 15 years to his wife, Vickie. Dan enjoys spending time outside work-
ing around the house, traveling, and working on and driving his 1969 Chevelle. Welcome to
the Quarter Century Club!
THE CENTRAL FORCE is published four times a year by Central Insurance Companies Publishing Services and Printing
Departments. Correspondence should be addressed to:
Tracy Meyers, Editor; Training and Education Dept.
Central Insurance Cos., 800 South Washington St.,
Van Wert, Ohio 45891-2370
Tracy Meyers, Editor
Chantal Spoor, Assistant Editor
Mary Jo Maag, Assistant Editor
Page 20 the CentraL ForCe december 2012