www aarp

							Operations Committee Activity

             Stan Marshall, Jr.
  Chair, National Operations Committee




          2011 Regional Meetings – St Louis   1
 Operations Committee Activity
 Supports ADS and PVS primarily
 Building a DC staff/Volunteer partnership
  - Bringing the experience of the field to software
  and process development
  - Encouraging suggestions
  - Focusing on providing training with     personal
  support through webinars, FAQs and
  SuperUsers


                 2011 Regional Meetings – St Louis     2
 Operations Committee Activity
 Staffing – ad hoc for development projects
    SCs can be a source of suggestions for enrolling
     project volunteers.
 A note about software development –
    Tax-Aide proposes modifications and new processes to be
      implemented by the AARP IT Department with which we
      have a good relationship.
    There is a budget - requiring priority setting
    Tax-Aide software is coordinated with other AARP
      Foundation activities which can limit flexibility.
    The backlog is heavy and the work is meticulous and
      continuous – 12 changes in August an 9 in September

                   2011 Regional Meetings – St Louis          3
Operations Committee Contact


• Stan Marshall, Jr.
• Chair, National Operations Committee
• snmjr@aol.com

• Miho Kikujo
• Sr. Operations Analyst, National Office
• mkikujo@aarp.org
              2011 Regional Meetings – St Louis   4
 Today’s Presentation
Introduction - 5 min (Gulati)
Operational Committee Overview - 15 min (Marshall)
Activity Reporting – 10 min (Kikujo)
Recruitment – 20 min (Marshall, Kikujo)
Reimbursement – 20 min (Speedy/Marshall, Kikujo,)
Q&A – 20 min

Read ahead is provided for below - no presentation scheduled
(Regional discussion on request)
   2011 Personnel Report,
   2011 Final Activity Report
   2011 Volunteer Related IRS Allowable Expenses
                    2011 Regional Meetings – St Louis           5