Supply of Goods and Services Session Two

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					    Consumer Rights
          Session Two
Supply of Goods and Services Act 1982
       This session will cover:
1.   The Supply of Goods and
     Services Act 1982.

2.   Sale of Goods Act 1979.

3.   The Sale and Supply of Goods
     to Consumers Regulations
     2002.

4.   Consumer Protection from
     Unfair Trading Regulations
     2008.

5.   Where to get more help with
     consumer problems.
Supply of Goods and Services Act 1982
   This Act covers all work carried out by
        people who provide a trade.
Supply of Goods and Services Act 1982

The work must be done:
1. With reasonable skill and
   care.
2. Within a reasonable time if
   no time limit was agreed
   with the customer earlier.
3. For a reasonable price
   (unless a price was agreed
   earlier).
 Supply of Goods and Services Act 1982

This Act also covers all work carried out by
people who provide a professional
service.
1. Reasonable Skill and Care
Supply of Goods and
  Services Act 1982
Poor Skill and Care
Supply of Goods and Services
          Act 1982
     3. Reasonable Price
What Does “Reasonable” Mean?
Estimates and Quotes

            An estimate is a rough
            guess as to the work that
            needs doing and the
            approximate cost.



  A quote is a fixed price. If a service
  provider goes over this price, the
  customer may not be under an
  obligation to pay extra (unless
  additional work that could not be
  reasonably foreseen is necessary).
                    Fixed
 Hairdressers
                  Price Lists
  Price List
                      Some
Wash, cut and   businesses use a
blow dry £20     fixed price list
Cut & Colour
                   for all their
    £30            customers.
   Written Contracts in Building Work

To help avoid disputes it is a good
idea for both customers and
tradespersons to write:

   A clear agreement;
   and
   A detailed
   schedule of the
   work, timescales,
   drawings and costs
   needed.
      Sale of Goods Act 1979

If goods or materials are provided as part of a
service customers also have rights under the
Sale of Goods Act.
   The Sale and Supply of Goods to
     Consumers Regulations 2002

A tradesperson or service provider must:
1. Repair or replace any faulty goods, material used
   as part of a service that a trades person or service
   provider has supplied.

2. Not 'significantly inconvenience' the customer, for
   example, taking too long to carry out a repair or to
   provide a replacement.
      Consumer Protection
from Unfair Trading Regulations 2008
            Consumer Protection
      from Unfair Trading Regulations 2008

Examples
1. Misdescribing the thickness of
   asphalt used on a roof or drive.

2. Telling customers that:
• A sink has been plumbed in
   when it hasn't; or
• Services comply with a British
   Standard when they don't, eg
   ISO 9000.

3. Giving a false or inaccurate
   name or address for a business.
      Misleading Prices
All prices for services must be clear
and not misleading.

       • Prices should say if VAT is included.
       • Call-out charges must be made
         clear before a customer agrees to
         having work done.
       • Call-out charges must also say if this
         applies to parts of an hour and
         when it will apply. The charge must
         then be worked out exactly.
Learn more about your consumer rights
  Visit www.consumercouncil.org.uk
  Help with Consumer Problems



• Hairdressers
• Car Repairs
• Accountants
• Home Maintenance and Repairs
• General Advice on Goods and Services

				
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posted:2/8/2013
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