Job Title: Family Support Worker Post No:
Accountable to: Team Leader Community Safety
Job Purpose: To work in partnership with families who are experiencing
challenging situations / circumstances, in their homes and
in the wider community, in order to achieve positive
outcomes for the whole family.
To be committed to working in a whole family way through
the development of effective relationships with parents and
their family members using strength based approaches to
help, motivate and encourage behaviour change that will
lead to a positive difference to people’s lives.
To work in partnership with other relevant agencies and
assist families to access, build and maintain effective
relationships with them.
To improve outcomes for Leicestershire families and
Key Tasks and Responsibilities:
1. To promote, facilitate and assist in the development of the Council's corporate
and strategic approach to service delivery.
2. To promote, facilitate and assist in the development and implementation of a
customer oriented philosophy towards the provision of the Council’s services.
3. Ensure compliance with all relevant Council policies, statutes and regulations.
Performance Management Responsibilities:
1. To assist in developing and improving manual and computerised procedures
and systems to ensure maximum efficiency in line with determined quality
standards and performance indicators.
2. To participate in the production of regular detailed and quality management
information relating to performance management and to take action as
3. To work closely with the Council’s officers and managers so as to achieve
maximum results within the performance management targets.
1. To be the lead professional for a small case load of families who have
complex needs, working intensively with all family and extended family
members for up to 12 months.
2. Work with families in their homes to address key issues that have an impact
on family functioning which may include: poor school attendance and /or
exclusions from school; employment issues; offending behaviour, anti-social
behaviour, domestic violence and abuse, substance misuse, debt and money
3. Responsible for working with appropriate partners to deliver interventions in
these areas as well as having direct involvement through, for example liaison
with schools and other education providers, working with providers of
employment based initiatives, etc.
4. In partnership with families and other agencies, carry out a comprehensive
assessment for all individuals within the family, considering both their
individual needs and the needs of the wider family. Through this process
identify and understand the family’s strengths and challenges and analyse this
information in order to develop appropriate support, referrals and activities.
5. Work in partnership with families in a persistent and proactive way, making
flexible and effective use of challenge and reward, and employ a range of
creative approaches to positively engage with families who may often be
unwilling to be engaged.
6. Support family members to develop skills which will enable them to carry out
household tasks such as budgeting, basic healthcare and hygiene,
establishing routines; support engagement with universal services such as
GPs, Dentists, etc and attendance at appointments; increase parenting
confidence and capacity.
7. Use a positive whole family approach to develop empowering relationships so
that families become more resilient and independent so that their need of
support services is reduced over time. Act as an advocate for families where
necessary, and as a mediator where relationships are difficult or have broken
8. Work in partnership with practitioners from other agencies in a persistent and
proactive way, to support them to work with families to achieve best possible
outcomes, challenging behaviours and practices which do not support a whole
family working approach. Undertake a coordinating role as a key part of a
9. Responsible for keeping up to date and accurate case notes detailing
interactions with families and other services, in line with the policies of the
10. To maintain up to date recording systems that evidence the impact of the
intervention for the whole family.
11. Make consistent use of agreed outcome measures with families at the start,
during and on exit from involvement, contributing to evaluation of service
delivery both through completion of agreed monitoring tools and contribution
to case studies, etc.
12. Actively manage, safely and appropriately, the handling, processing, sharing
and disposal of information and data, both physical and electronic. Operating
data quality management processes and maintaining a good awareness of
relevant legislation, such as Data Protection and Freedom of Information.
13. Operate within the guidelines and protocols set down by the employing
organisation in particular the Safeguarding framework and Health and Safety
policies and procedures.
14. Demonstrate a commitment to continuous professional development through
appropriate training. Participate in multi-agency skill sharing opportunities by
providing training, coaching and other learning and development opportunities
(a) Travelling around the County of Leicestershire is essential.
(b) The nature of the work will regularly involve the jobholder carrying out work
outside of normal working hours.
(c) As this job is designated as a ‘regulated activity’ (i.e. it involves certain activities
in relation to children and/or vulnerable adults) or is an exempt position under the
Rehabilitation of Offenders Act, an enhanced CRB check is essential.
(d) The postholder may be required to attend, from time to time, training courses,
conferences, seminars or other meetings as required by his/her own training
needs and the needs of the service.
(c) Expenses will be paid in accordance with the Local Conditions of Service.
The above list of responsibilities is not exhaustive. The responsibilities and duties
will vary from time to time without changing the character of the post or the level of
responsibility entailed. Such variations are a common occurrence and cannot
themselves justify a reconsideration of the grading of the post. The postholder will be
expected to adopt a flexible approach to ensure the efficient and effective
implementation of relevant legislation, the Council's policies and programmes.
Melton Borough Council is an equal opportunities employer and positively
encourages applications from suitably qualified and eligible candidates regardless of
their sex, race, disability, age, sexual orientation, gender reassignment, religion or
belief, marital status or pregnancy and maternity.
Job Title: Family Support Worker Post No:
Accountable to: Team Leader Community Safety
Criteria Essential Desirable Method
Justifiable as necessary for safe Elements that contribute to of
and effective performance of the improved/immediate Assess-
post. A clear definition of the performance in the post ment *
Experience of providing direct App/Int
support to families in the home to
children and families with complex
needs which may include mental
health difficulties, offending,
substance misuse domestic
violence and abuse, educational Experience of working with
issues. voluntary and community
Have experience or App/Int
knowledge of group work.
Experience of identifying and
delivering appropriate evidence App/Int
based interventions e.g. solution
focused brief therapy, the Freedom
programmes, brief intervention,
CBT, motivational interviewing.
Experience of working with issues
of conflict and confrontation and an App/Int
ability to diffuse difficult situations.
Experience of working in a multi- App/Int
Experience of carrying out
assessments, support planning, App/Int
formulating action plans and
Level 3 qualification in a relevant Doc/Int
subject, e.g. social care, health or
childcare or substantial experience
in providing direct support to
families that clearly demonstrates
the experience, skills,
competencies and knowledge
outlined below. Doc/Int
Level 4 Award, Work with
Parents (Intense support to
families with multiple and
A recognised professional
qualification e.g. Social Work
Practice or Youth work
Practice certificates, or a
degree level qualification.
Knowledge and awareness of
Knowledge of App/Int
issues which may have an impact
on the lives of families such as /Test/
domestic violence and abuse, pres
mental health difficulties, substance
misuse, poverty, housing.
Knowledge of relevant
legislation, and associated
regulations and guidance in App/Int
relation to child protection /Test/pr
and adult safeguarding es
An understanding of the impact of
discrimination on the lives of those
from minority ethnic communities Int
and others that experience social
exclusion, and an ability to work
with people from diverse
To have knowledge of the
Troubled Families agenda.
Understanding of information
sharing protocols and
Ability to work proactively,
Skills in App/Int
persistently and persuasively with
families who may not be willing to
engage with services using a range
of techniques that encourages
Understanding the importance of
recognising that change is often Int
incremental and that it needs to be
coordinated and sustained through
empowering support if outcomes
are to be improved.
Ability to record the Int
outcomes of interventions
against objectives and
Use of positive whole family
approaches to build on parent, App/Int
family and child strengths and
develop resilience, self-reliance
and independent action.
Ability to work within boundaries of
responsibility and consequences Int
whilst providing hands on practical
and therapeutic support.
Ability to demonstrate initiative and
commitment to operate with App/Int
minimal supervision in supporting
Ability to use outcome
monitoring tools with families
to support the monitoring and App/Int
evaluation of the project and
produce accurate data.
Ability to understand and practice
appropriate and legal information Int
sharing within and between
agencies and the family.
The importance of being persistent Int
and consistent in applying
Excellent written and oral
communication skills including the /pres
ability to produce reports maintain
records and provide data for
Proven ability to recognise Child Int/Test
Protection issues and Safeguarding
Ability to motivate and inspire Int
colleagues from a range of
agencies to work together in the
best interests of families, service
providers and the wider community.
Be willing and able to work flexible App/Int
hours including some unsocial
hours as required by the post.
Have a clean driving licence and Doc
have access to own vehicle and
willingness to use the car for
Must comply with information Int
sharing protocols and
Willing to undertake a Criminal App/Doc
Records Bureau check and
prepared to disclose information
regarding convictions which would
otherwise be considered ‘spent’
under the provision of the
Rehabilitation of Offenders Act
An understanding of, and
commitment to equal opportunities, App/Int
and the ability to apply this to all
situations. The ability to manage
diversity and show sensitivity to
Must be able to perform all the Med
duties and tasks of the job with
reasonable adjustments, where
appropriate, in accordance with the
provisions of the Equality Act 2010.
Commitment to Council policies on
Equalities, Health & Safety and
* Method of assessment:
App - Using information provided on the application form
Int - Selection interview
Test - Selection test relevant to the post
Pres - Presentation relevant to the post
Ref - Reference