5 Company Skills and Experience - ITC Software by liuhongmeiyes

VIEWS: 0 PAGES: 26

									          Questionnaire for Software Service Partners
      Global Procurement Services Group - Solutions




Confidential When Completed
Version: 3.03
 Questionnaire for Software Service Partners
 Page 2 of 26               February 7, 2013




TABLE OF CONTENTS

1     Introduction: ..................................................................................................................................... 2
2     Company profile ............................................................................................................................... 3
    2.1     Contact information................................................................................................................... 3
    2.2     Organization and infrastructure ................................................................................................ 4
    2.3     Company History ...................................................................................................................... 5
    2.4     Work Week ............................................................................................................................... 5
    2.5     Office Hours .............................................................................................................................. 5
    2.6     Protection of Intellectual Property............................................................................................. 5
    2.7     Travel ........................................................................................................................................ 5
    2.8     Taxation and Payroll ................................................................................................................. 5
    2.9     Local Government Support ....................................................................................................... 6
    2.10 Technology Restrictions ........................................................................................................... 6
3     Activity .............................................................................................................................................. 6
4     Orientation ....................................................................................................................................... 7
5     Company Skills and Experience ...................................................................................................... 8
    5.1     Language Skills ........................................................................................................................ 8
    5.2     Programming ............................................................................................................................ 9
    5.3     Database/DB front end/FileAccess ......................................................................................... 11
    5.4     Hardware platform skills ......................................................................................................... 12
    5.5     Software platform skills ........................................................................................................... 13
    5.6     Communications and Network skills ....................................................................................... 14
    5.7     CRM Skills .............................................................................................................................. 15
    5.8     ERP Skills ............................................................................................................................... 15
    5.9     Pervasive Computing Skills .................................................................................................... 16
    5.10 Groupware Platforms .............................................................................................................. 16
    5.11 E-business skills (including WebServers)............................................................................... 17
    5.12 Vertical Application skills ........................................................................................................ 18
    5.13 System Management & Misc skills ......................................................................................... 18
    5.14 Education/Training .................................................................................................................. 20
6     Recruiting Process ......................................................................................................................... 21
    6.1     Organization of your HR Department ..................................................................................... 21
    6.2     Recruiting Objectives .............................................................................................................. 21
    6.3     Recruiting Philosophy ............................................................................................................. 21
    6.4     Attrition Statistics .................................................................................................................... 21
    6.5     Retention ................................................................................................................................ 21
7     Project process .............................................................................................................................. 22
    7.1     Completed projects ................................................................................................................. 22
    7.2     Process description ................................................................................................................ 22
    7.3     Process History....................................................................................................................... 24
8     Quality Program ............................................................................................................................. 25
    8.1     Quality Standards ................................................................................................................... 25
    8.2     Quality Organization ............................................................................................................... 25
9     Billing.............................................................................................................................................. 26

1       Introduction:

This questionnaire is distributed to gather preliminary information about companies, which expressed
interest in participating in the ITC Global Resources initiative for Software Services. On the basis of this
questionnaire and follow-on surveys and meetings qualified companies will be designated as Candidates.
Organizational maturity, strong technical skills and attractive rates characterize such companies: they are
able to leverage their processes, methods and technology to provide high-quality services at competitive
cost.



-2-
 Questionnaire for Software Service Partners
 Page 3 of 26      February 7, 2013




Information in this questionnaire may contain technical inaccuracies or typographical errors. This
questionnaire may be changed or updated without notice. ITC does not want to receive confidential or
proprietary information from you through this questionnaire. Please note that any information or material
sent to ITC will be deemed NOT to be confidential. By sending ITC any information or material, you grant
ITC an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and
distribute those materials or information, and you also agree that ITC is free to use any ideas, concepts,
know-how or techniques that you send us for any purpose. However, we will not release your name or
otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain
your permission to use your name or other information; or (b) we are required to do so by law.

Please note that the focus in this questionnaire is on software services even though a number of
questions relate specifically to IT Enabled Services or as they are also known, Business Process
Outsourcing Services (BPO Services). Unless specifically indicated otherwise, all questions in this
document refer to software services. If your company also offers BPO Services or Hardware
(Design/Development) Services you may wish to inquire about our separate questionnaires for these
services.

2     Company profile

2.1     Contact information


       Company name
               Street
            Province
                 City
         Postal Code

               Phone
                  Fax
               E-mail
              Web site

         Exec. Contact
      Technical contact
         Sales contact

        Founding Date



Comments:




-3-
 Questionnaire for Software Service Partners
 Page 4 of 26      February 7, 2013




2.2     Organization and infrastructure

          Organization form                         other:


      Are you a subsidiary?


         Revenue/Turnover      in 2001    in 2002   in 2003
                (million $)
                                                    Expected in 2004:

                 Employees     in 2001    in 2002   in 2003


                 Developers    in 2001    in 2002   in 2003


           Relation with ITC                        (Since?)


Comments:

      Internet connection                                other:


      Connection speed



Comments:.




-4-
    Questionnaire for Software Service Partners
    Page 5 of 26    February 7, 2013




2.3   Company History
Please include an overview of the following topics:
Financial position (may be provided via financial statement) including percentage of overall revenue from
engagements outside the country


Key relationships with companies other than ITC (including ITC competitors)



High level overview of other divisions of the company (mission and skills)

.

Percentage of proposed staff that are students.

.

Infrastructure and Physical Security - in place and planned (badge access, communications
infrastructure, buildings, computer hardware, etc.)


Organization chart


ITC operates in leading edge technologies and works with customers that often have aggressive cycles
for delivery of critical systems. ITC seeks partners who fit well in this high performance environment. The
following questions are to identify factors that will affect client supplier communication.

2.4   Work Week
Monday – Friday
Sunday – Thursday
Other

2.5    Office Hours
Workday typically begins at and finishes at
Willingness to work overtime
Comment:

2.6    Protection of Intellectual Property
Describe what measures are taken to protect intellectual property. Include a description of both product
licenses that are provided to you free of charge and code/documentation provided to you by vendors or
developed as a part of a customer engagement.



2.7   Travel
Are on-site engagements part of your offshore strategy?                    Yes
Do you have dedicated personnel to assist in travel (visa, tickets, etc.)?
Do your employees on foreign assignment have company credit cards?

2.8  Taxation and Payroll
What are the unique taxation or payroll issues that impact your salary policies?



-5-
 Questionnaire for Software Service Partners
 Page 6 of 26     February 7, 2013




2.9   Local Government Support
Are there any government programs that provide you an advantage in being competitive?



2.10 Technology Restrictions
Are there any government restrictions placed on technology developed by or used by your company?



3     Activity

Legend
“primary”: leading and frequent activity, determines the profile of the company (multiple values possible)
“secondary“: occasionally practiced but less emphasized activity
“potential”: the capacity and capability exists, but the activity is not currently practiced
“none”: no capacity or intent to practice the activity

Of the following IT services, please indicate, which are primary, secondary or potential. If you do not offer
a particular service area and have no interest in it for the future, please indicate ‘none’.
                                             primary       secondary       potential       none
      Application software development
          System software development
                     System integration
                      Network services
                           Consultancy
                              Education
                              Research
        Other [                        ]

Comments:


Of the following Business Process Outsourcing services, please indicate, which are primary, secondary or
potential. If you do not offer a particular service area and have no interest in it for the future, please
indicate ‘none’.
                                            primary     secondary    potential        None
       Cust. Relationship Management
          Accounts Receivable/Payable
             Data Entry and Verification
                  Billing and Collection
                    Generic Call Center
                       Order Processing
        Other [                        ]
        Other [                         ]
        Other [                        ]


Comments:



-6-
 Questionnaire for Software Service Partners
 Page 7 of 26      February 7, 2013




4     Orientation

“research”: indicate research area if relevant

                       Industry specific     primary   secondary   none
         Telecommunications & Media
           Manufacturing & Aerospace
             Health & Pharmaceuticals
               Travel & Transportation
                  Process & Petroleum
                    Distribution & Retail
                    Banking & Finance
                           Government
                              Education
                              Insurance
                                 Utilities
        Research (mainly mathematical
             issues for ongoing tasks):

                                  Other:



 Geographical                                primary   secondary   none
 Home country
 Western Europe
 Eastern Europe & Russia
 USA/Canada
 Asia
 Worldwide

Comments:




-7-
 Questionnaire for Software Service Partners
 Page 8 of 26     February 7, 2013




5     Company Skills and Experience

Legend
“fluent”: reading/writing and speaking at business/conversational level
“basic”: reading/writing and speaking at basic level
“none”: no skills at all

5.1    Language Skills

                           % people     % people       % people
                            fluent     basic skills    no skills
            English                                       0
           German      0
            French     0              0                   100
             Italian   0              0                   100
           Spanish     0              0                   100
             Other:



Comments:




Legend (for questions 5.2 - 5.7)
All following questions in the “Skills and Experience” category reflect the net company skills. Place the
number (exact or close estimate) of the number of individuals at each level for each skill. A blank entry
will be interpreted as 0 developers for that level in that skill.

A skill is considered “strong” if all three conditions below are satisfied:
the developer has expert level theoretical knowledge in that particular skill and can teach the skill for all
levels
the developer has completed at least two major project with key requirement for the skill
the developer has 3+ years experience of recent experience in that skill
A developer has “moderate” skills if one of the three criteria above is missing
A developer has “basic” skills if two of the three criteria above are missing
If you need more space to enter your skills feel free to add new rows, but please do so only if the skills
are strong or moderate.




-8-
 Questionnaire for Software Service Partners
 Page 9 of 26    February 7, 2013




5.2     Programming
5.2.1    Procedural Languages + 3GLs

                                #         #         #
                             strong    moderate   basic
               ActiveX
                  Actor
                   ADA
                   APL
            Assembler
               COBOL
                      C
                 Delphi
                 Focus
                   JAM
                   Lisp
                 Magic
               Modular
                Natural
        MS Visual Basic
                   Perl
                   PL/I
                  PL/X
         Power Builder
                 Prolog
                 REXX
              RPG/400
                Fortran
                Pascal
                 Other:




-9-
 Questionnaire for Software Service Partners
 Page 10 of 26    February 7, 2013




5.2.2    Object Oriented + Internet Languages

                                #         #         #
                             strong    moderate   basic
                    ASP
                    C++
                     CGI
               CORBA
                  HTML
                    Java
           Java Beans
            Java Script
                     JSP
                    PHP
              Smalltalk
                    UML
                    XML
                    XSL
                      C#
               VB.NET
                   IDEF
                  BPML
    ActionScript (Flash)

Comments:




- 10 -
 Questionnaire for Software Service Partners
 Page 11 of 26        February 7, 2013




5.3      Database/DB front end/FileAccess

                                    #        #         #
                                 strong   moderate   basic
                 ADABAS
                    Btrieve
                    Clipper
                      CICS
         DB2 Universal DB
          DB2 for SQL/DS
          DB2 for MVS/SA
                  DB2/400
                     dBase
                        DL1
                        Fox
               Gupta SQL
                      IDMS
                        IMS
                   Informix
                     Ingres
                       ISPF
           Lotus Approach
                MS Foxpro
           MS SQL Server
             NonStop SQL
                     ODBC
                   Oracle7
                   Oracle8
            Oracle8i(9.2 i)
                  Paradox
                    Sybase
                 Visualizer
                Visual Age
                     VSAM
                 Interbase
              IB Database
                    MySQL
               HyperSonic

Comments:




- 11 -
 Questionnaire for Software Service Partners
 Page 12 of 26        February 7, 2013




5.4      Hardware platform skills

                                      #        #         #
                                   strong   moderate   basic
                   DEC Alpha
                DEC PDP-11
                     DEC VAX
                            HP
                  Intel PC x86
                 IBM AS/400
                   IBM S/360
                    IBM S/370
                   IBM S/390
                IBM RS/6000
                IBM RS/9000
      Non- IBM mainframes
            Silicon Graphics
        SUN SPARCStation
         Other workstations
                         Other:

Comments:




- 12 -
 Questionnaire for Software Service Partners
 Page 13 of 26      February 7, 2013




5.5      Software platform skills

                                  #        #         #
                               strong   moderate   basic
                    AIX
          Apple Mac OS
              DEC VMS
                 DPPX
                   EDX
               Guardian
                  Linux
                   Motif
               MS DOS
         MS Windows 3.x
           MS Win 95/98
         MS Windows NT
                   MVS
                  OS/2
                OS/370
                OS/390
                OS/400
                RSX/11
                  UNIX
             X-Windows
                    VM
                   VSE

                   Other:
                   Other:

Comments:




- 13 -
 Questionnaire for Software Service Partners
 Page 14 of 26     February 7, 2013




5.6      Communications and Network skills

                                   #        #         #
                                strong   moderate   basic
                     APPC
                      CICS
                     DDCS
                   DEC net
                   Ethernet
           IBM LAN Server
                        IPX
                      ISDN
                  LANtastic
              MS Networks
                    Netbios
            Novell NetWare
         Novell Netware 4.x
                       SNA
                    TCP/IP
                       TPF
                Token Ring
                     VTAM
                       X.25
                     X.400



                     Other:

Comments:




- 14 -
 Questionnaire for Software Service Partners
 Page 15 of 26       February 7, 2013




5.7      CRM Skills

                                                  #        #         #
                                               strong   moderate   basic
                                  Siebel
                                  Oracle
                              SalesLogix
                                   Onyx
                                  Pivotal

                                   Other:
                                   Other:




5.8      ERP Skills

                                                  #        #         #
                                               strong   moderate   basic
 SAP
 SAP R2/R3 Consulting
 ABAP/4
                                     Oracle
                                 PeopleSoft
                               JD Edwards
                                       Baan
                                   invensys
                                        ABB
                                          i2
                                        SSA
                      Intentia International
                                     Ariba

                                   Other:
                                   Other:




- 15 -
 Questionnaire for Software Service Partners
 Page 16 of 26      February 7, 2013




5.9      Pervasive Computing Skills

                                                 #         #          #
                                              strong    moderate    basic
 Platforms
                             Palm OS
           MS Pocket PC (Windows CE)
                   SYMBIAN EPOC32
                                J2ME
                               Other:

 Middleware
                  OneBride (ViaFone)
                          OpenWave
           M-Business Server (AvantGo)
                               Other:

 IDE
                         CodeWarrior
                                 CASL
                           RTAccess
                       Satellite Forms
                     Pendragon Forms
                                 Waba
                                 Other:


 Standards
                                 WAP
                          MS Pocket IE
                      i-mode (DoCoMo)

                           IEEE 802.11
                              Bluetooth
                                 GPRS
                                    3G

                                  Other:

5.10 Groupware Platforms

                                                  #         #         #
                                               strong    moderate   basic
                   Lotus Notes Appl. Dev
                    FirstClass (Centrinity)
                             TeamCenter
                                PHProject
                        ITC Rational Suite
                           MS SharePoint
                                   Other:




- 16 -
 Questionnaire for Software Service Partners
 Page 17 of 26     February 7, 2013




Comments:




5.11 E-business skills (including WebServers)

                                              #        #         #
                                           strong   moderate   basic
            Netscape Commerce Server
              WebLogic (BEA Systems)
                       Commerce One
                         iPlanet (SUN)
                           Microsoft IIS
                                 Oracle
                               SunOne
            ITC WebSphere App Server
              Lotus Domino Web Server
             ITC WAS Commerce Suite
                          ITC Net.Data
                                  Jboss
                    Apache Web Server
                                Tomcat

Comments:




- 17 -
 Questionnaire for Software Service Partners
 Page 18 of 26      February 7, 2013




5.12 Vertical Application skills

Please enter any significant skills in standard vertical applications, such as banking, logistics, airline,
manufacturing, engineering, etc. (esp those given as primary areas of activity in secton 4 of this
questionnaire). Please also record the full product name and the version in the first column.
                                                 #             #             #
                                              strong      moderate         basic




More Tools for Analysis & Modeling:
                                                           #               #                   #
                                                        strong          moderate             basic




5.13 System Management & Misc skills

                                           #          #              #
                                        strong     moderate        basic
                   MS BackOffice
                   RACF Security
                        Uniface

Please indicate product name if relevant.
                                           #          #              #
                                        strong     moderate        basic
 Client/Server
 Config. Mgmt and /
 Version Control
 (Team Connection, ...) Rational
 Suite, Version Source Safe,
 CVS, MS VSS
 System Management
 (Tivoli, Unicenter, ...) MS
 Terminal Server
 Messaging & Queuing
 (MQ Series, ...)
                         Other:



- 18 -
 Questionnaire for Software Service Partners
 Page 19 of 26    February 7, 2013




Comments:




- 19 -
 Questionnaire for Software Service Partners
 Page 20 of 26       February 7, 2013




5.14 Education/Training

“background”: what is the education background of your people (indicate % of the employees)
”Special certificate”: for example Microsoft Professional, MCSE, MCSD, JAVA Developer, etc.
“available training”: what kind of training does your company have for its developers/programmers (in all
major areas – Technology, Business and Languages)?

         Background        College degree         [       ]%
                           University degree      [       ]%
                           2nd or higher degree   [       ]%

 Special certificates




 Available training




Comments:




- 20 -
 Questionnaire for Software Service Partners
 Page 21 of 26      February 7, 2013




6     Recruiting Process

Detail your recruiting process including:

6.1      Organization of your HR Department



6.2      Recruiting Objectives

What are you key objectives?
What specific skills have you been focusing on in your recruits over the last three years (2000-2003) and
outline any changes skills profile in this period?

6.3      Recruiting Philosophy

6.4     Attrition Statistics
How does the desire to retain your people tie in with your Recruiting Process and what are the attrition
statistics over the last 3 years?




6.5      Retention

Can you provide a graphic chart of table illustrating retention of your people according to different criteria
(start of employment, job classification, etc.)




- 21 -
 Questionnaire for Software Service Partners
 Page 22 of 26        February 7, 2013




7     Project process

7.1   Completed projects
Please select two most representative examples and provide:

     Profile (size in PY,
         length in week,
        team size, Total
    Effort vs. Estimated
                   Effort)



                                                              -
             Application




                Industry




     Hardware platform




    Reference customer




Comments:




- 22 -
 Questionnaire for Software Service Partners
 Page 23 of 26      February 7, 2013




7.2      Process description

How would you structure a typical project? For each phase, please list its major deliverables and provide
details about change control procedures.


      Phase name                                      Deliverables




What kind of software/tools/methods (if any) do you use at the following stages?

                   Planning                  Documenting                      Testing




Comments:




- 23 -
 Questionnaire for Software Service Partners
 Page 24 of 26     February 7, 2013




7.3      Process History


Please include an overview of the following topics:
7.3.1     Experience with remote development.

7.3.2     Percentage of projects that came in on budget, and lessons learned from those that
          significantly exceeded specified budget.



7.3.3     Percentage of projects that came in on time, and lessons learned from those that did not
          meet schedule objectives.




- 24 -
 Questionnaire for Software Service Partners
 Page 25 of 26       February 7, 2013




8      Quality Program

8.1   Quality Standards
Does your company have/follow... (Please give examples where possible)

      ISO 9001 Certificate                    since:
                                              certified by:

       SEI CMM or CMMI
                 Rating




          Other Standards                     name:                since:
             (SPICE, etc.)                    certified by:

         Quality Measures                     expl:


    Mandatory process for                     expl:
              all projects




Comments:

8.2      Quality Organization



    Quality Manager (QM)                        since:
                                                name and email:



          Dedicated QM?                         % of time with function:


      Quality Rep for each                      expl:
                    project

            Internal Audits                     Frequency:


           Defect tracking                      expl:


                Executive                       expl:
              Participation



- 25 -
 Questionnaire for Software Service Partners
 Page 26 of 26      February 7, 2013




9    Billing

“Junior Developer”: less than 5 years of design/programming experience after graduation, at least
bachelor degree in Electrical Engineering, Computer Science or equivalent
“Developer”: 5 or more years of programming experience after graduation, at least bachelor degree in
Electrical Engineering, Computer Science or equivalent, advanced degree preferred
“Architect”: over 10 years of IT experience, at least bachelor degree in Electrical Engineering, Computer
Science or equivalent, very good knowledge of industry domain
“Project manager”: over 10 years of IT experience, at least bachelor degree in Electrical Engineering,
Computer Science, practical and theoretical background in Project Management.

These rates are meant to give a good estimate of your typical billing rates and are not meant to be exact
(there is an implicit 10% +/- built into them). Consideration of your company as a participant in the ITC
Global Procurement Survey (2004) will be based largely on the skills match and on the rates you quote
below.

Note:
Major components of the rate are salary, mandated employee benefits, taxes, operating costs’
contribution and profit.
Rates do not factor in extraordinary costs such as travel, special equipment, special software, etc.;
(Note: offshore means work will be performed at your site)


Approximate Billable Rates (in US dollars)

                                        Offshore Rates
                                            $/hour

               Junior Developer


                     Developer


                      Architect


               Project Manager




End of questionnaire.




- 26 -

								
To top