Kunal Resume by F2F8xEX



Personal Details

Name               Kunal Mehta

Father Name        Mahindra Mehta

Address            604, Cosmos Paradise, Nebula-D, 6th Floor, Pokhran Road no.1,
                   Opposite Devdaya Nagar Thane – (W) 400606.

Contact numbers    (residence) – 25882880 (mobile) – 9833138603

E-mail Address     kunal.reach@gmail.com

Date Of Birth      31st March 1978 (Place) – Mumbai

Martial Status     Married

Hobbies            Computers, Traveling, Music, Cricket

Languages          Hindi, English, Punjabi, Marathi

Qualification       School       Year          University    Name of
                    /College                                 Board
                    Saint        1993-1994     Delhi Board   I.C.S.E
                    Burhani’s    1995-1996     Mumbai        H.S.C
                    College                    University
                    Burhani’s    1999-2000     Mumbai        T.Y B.com
Additional          College                    University
                    Institute Year           Diploma /       Field
                    Jetkings     1996-       Diploma         Computers
                                 1997        Computer
                                             Hardware &
                    K. C.        2001-       Diploma in      Advertising
                    College      2002        Advertising
                                             Public          Marketing
                                             Relations       Management
                    Welinkar     2009 –      Diploma in      Human
                                 2010        Human           Resources
Presently Working   Indiabulls Real Estate (Lower Parel)

                    Joining Date 28th September 2010 till Date
                    Working as Relationship Manager for Customer care –Operations
                         in Real Estate Department

                    KRA’s :-

                    Handling Projects Commercial and Residential PAN India bases
                     Handling backend processes like transfer, cancellation, excess
                      refund, 20:80 scheme, addition / deletion for commercial and
                      residential projects
                    Handled team of four executive and completed 1300 registration
                       in Panvel (Residential) from 13-June-2011 to 3-May-2012
                     Handling MIS for PAN India processes and reporting to Assistant
                    Promoted from Executive to Relationship Manager and received an

Company Name        Mahindra Motors

                    Joining Date 1st March 2008 till 30th July 2010

                    KRA’s :-

                    Handling sales and back office operations for second hand cars
Company Name
                    E-Funds International Private Limited (BPO)

                    Worked as Senior Customer Service Executive – Back Office
                    Joining Date 4th February 2004 till 29 February 2008
                    Project related to O2 mobiles
                    KRA’s: -
                    Handling customers via scanned Letters
                    Routing Letters received to their respective Queue
                    Placing orders for Handsets and sim card
                    Preparing Bills and sending to Customers via E-mail
                    Disconnection of mobile connection
                    Feedback to customers by preparing Letters on MS –Word
                    Preparing reports on MS-Excel (number of letters actioned in a
                         particular day)
                    Preparing reports with regarding to COPC norms. (Work
                      received and actioned)
                    Always achieved the target set by the company
                     Worked on eight billing systems and provided system training to
                       new joinee (on job training)

                  Three times awarded (Certificate of Excellence) for excellent
                  Received a Certificate for Teamwork.
Company Name
                  Sitel India Private Limited (BPO). A TCS Company

                  Worked as Customer Service Professional Trainee
                  Date of Joining 31st March 2003
                  Date of Notice 11th November 2003
                  Project related to America Online (AOL)
                  KRA’s: -

                  Helping customer’s via Web Chat
                  Helping customers with Billing.
                  Troubleshooting the AOL software example: - Installation,
                       Hardware queries.
                  Troubleshooting Windows, providing Upgrades for the AOL
                  Placing Orders for CD’s of AOL Software and Upgrades.
                  Received a Certificate for the completion of America Online
Company Name
                  Voltas Limited (A TATA Company)

                  Worked for Sales department (Cooling Appliances Business
                  Date of Joining 1 June 2002

                  Date of Notice 2nd December 2002
                  KRA’s: -

                  Working under the Sales Manager
                  Taking care of customers on the Telephone
                  Sending Bills to customer via E-mail, Fax, Postal
                  Preparing Quotations
                  Learned to handle customers and also gained knowledge about various
                  TATA products.

Personal Traits
                  Hardworking, Honest, Good Communication Skills, Convincing ability,
                  Meeting Deadline

                  (Kunal Mehta)                         Date: -


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