KAREN A by keara



aren A. Jones, Ph.D.


1209 Washington Avenue, No. 701 St. Louis, MO 63103 (585) 738-8906 KarenJones01@yahoo.com

Director, Corporate Diversity Excellus BCBS, Rochester, New York (October 2006 – February 2009) Responsible for directing and sustaining leadership for the development, planning, implementation, communication, and management of the corporate-wide diversity strategy.  Design, deliver, and monitor diversity programs  Assess all regions to assure diversity strategy is linked to organizational objectives, and employment policies are integrated into the corporate strategic business plan by establishing organizational structures and processes to support corporate wide buy-in and diffusion of effective practices  Monitor the collection of quantitative/qualitative data to identify strategies and opportunities to successfully support diversity initiatives and employment goals  Responsible for the creation and monitoring of employee development programs  Establish and maintain effective relationships with broad based community and regional stake holders  Measure, monitor, and communicate achievement of diversity and employment goals  Analyze and review AAP’s and partner with HR to identify recruitment goals and talent streams  Human Resource Consultancy role:  Advise and coach executive and senior management on issues of employment and diversity  Strong employee relations skills  Investigate and make determination of harassment/discrimination claims  Assist management and employees with conflict resolution skills and communication techniques  Conduct and report findings of employee focus groups  New employee orientation presentations  Manage student programs (high school, college interns, MBA), department staff and operating budget Accomplishments  Diversity measures/initiatives surveys received strong positive results (company-wide) (2006-2007, 2007-2008)  Established corporate-wide communication initiatives (Internet, monthly newsletters/posters, diversity insert)  Established Employee Development Programs  Diversity inclusion in annual report  Unified regional employee resource groups by single name distinguished by regions (i.e., D-Net Buffalo Region)  Established D-Net Governing Board comprised of regional leadership  Developed new partnerships with municipal (Rochester) and educational organizations (K12-higher education)  Article published in Profiles of Diversity Journal Director, CONNECT Program/Counselor St. John Fisher College, Rochester, New York (May 2004 – September 2006) Managed voluntary leadership, mentoring, and self–development program designed to assist underrepresented students with college adjustment and academic success.  Assisted with recruitment and retention initiatives of underrepresented student populations  Recruited and trained mentoring program partners  Created and developed external/internal leadership opportunities and community partnerships  Coordinated intervention program for students experiencing academic difficulty  Coordinated graduate commencement award activities (i.e., Graduate Award Ceremony, Who’s Who) Director, CONNECT Program/Counselor (Cont.)

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Provided orientation, advisement and course registration of transfer and undeclared students Primary Designated School Official for International Student Services, ensuring compliance with INS

Accomplishments:  Designed Diversity Leadership Program (Passport to Leadership)  Streamlined documentation process for the admittance for international students  Assisted students with obtaining additional institutional funding  Enhanced academic intervention program to include weekly appointments and tutorial component  Initiated institutional relationship to host high school (Urban/Suburban) conflict resolution programs facilitated by the National Coalition Building Institute Cultural Relations Specialist/Sr. HR Business Analyst Global Crossing, North America, Rochester, New York (May 2000 – October 2003) Provided value-added proactive HR consultancy support to the North American operations customer client base establishing effective business partnerships. Ensured compliance with Company’s Corporate Culture and other global initiatives and projects that served to positively impact the company’s strategic goals.  Partnered with senior management teams in the development of solutions through organizational development, cultural and process perspectives, which included assisting with operational objectives and assignments in relation to corporate diversity initiatives  Established and maintained internal and external organizational and business unit relationships to ensure representation of diverse employee interests  Conducted and partnered with Employee Relations to investigate harassment and discrimination complaints and provide analysis of findings  Examined and developed processes to track and monitor recruitment, hiring, and retention of diverse candidates (including student interns)  Completed and analyzed EEO workforce, Department of Labor OES Reports, MWBE RFP and other routine and customized HR statistical reports (using SAP, Access, and Excel)  Coordinated completion of Affirmative Action Plans, and Federal/State compliance postings  Conducted focus groups for resolve of employee concerns (i.e., Corporate Audit) with written analysis of recommendations submitted to company directors and executive leadership Accomplishments:  Successfully developed and implemented company-wide diversity initiatives (i.e., EEO/Affirmative Action Statement, Applicant Survey Card, “Train the Trainer” Diversity Training, Diversity Statement, internal Discrimination/Harassment Resolution Complaint procedure)  Rolled-out and managed the participation of employee recruitment and leadership opportunities  Redesigned company-wide diversity and harassment training program  Led sub-team to assist with development, implementation, communication of global policies  Managed monthly North American distribution of department newsletter and poster  Managed department in Director’s absence  Designed company’s Employee Departure Survey  Reduced 25K outsourcing expenditure for compliance postings Director, Leadership and Community Development SUNY Brockport, Brockport, New York (July 1995 – May 2000) Managed the Cultural Center for Student Services (including supervision of Office of International Student Services, the Office for Students with Disabilities/ADA Compliance, and other support staff) Directed, organized, promoted, and participated in the development of college-wide educational programs, cultural Director, Leadership and Community Development (Cont.)

events, and social activities designed to increase retention, enhance understanding and awareness of racially diverse cultural and ethnic groups, and persons with disabilities  Supervised admittance and academic compliance of international students to ensure institutional compliance with the Department of Immigration and Naturalization Services  Served as ombudsman for underrepresented students to ensure collegiate support system  Counseled students to assist with areas of concerns to include personal and academic development  Developed and managed campus-wide Passport to Student Leadership certificate program and Paychex Student Leadership Conference  Supervised the Mentoring Program, Interfaith Campus Ministries, Campus Gospel Choir (3 credit class) and student organizations (i.e., OSAD, ALAS, AASO) to ensure implementation of program objectives  Managed departmental budgets and external funding resources Accomplishments:  Developed “Passport to Leadership,” a national award-winning campus-wide leadership program  Partnered with PayChex Corporation to develop Brockport’s student leadership conference  Developed internal partnerships to expand campus-wide tutorial services  Reduced outsourcing of expenditures by managing and coordinating interpreting services  Campaigned campus community to assist with purchase of Kurtzweil Text Recording Machine  Revitalized Interfaith Campus Ministries Program and Campus Gospel Choir  Improved services for international students including year-round designated on-campus housing and partnered with the Center for Academic Improvement to provide conversation language partners  Enhanced monthly multicultural theme programs Coordinator, Office for Students with Disabilities/Americans with Disabilities Act (ADA) SUNY Brockport, Brockport, New York (June 1990 - June 1995)  Developed, implemented, and monitored procedures to ensure access/ compliance with institutional programs  Identified and assessed the needs of college employees and students with disabilities to ensure reasonable and appropriate accommodations and services  Recruited, hired, and supervised notetakers, readers, and interpreters  Provided accessibility in-service training workshops for faculty and staff  Conducted campus-wide assessment of facilities, services and programs for development and implementation of procedures for ADA compliance  Managed department budget and distribution of scholarship and external funding  Three proposals accepted for national AHEAD, and NASPA conference presentations Resident Director SUNY Brockport, Brockport, New York (August 1987 - June 1990)  Supervised the administration and operation of a residence hall  Managed selection, training, supervision of Resident Assistants, support staff, and Residence Council  Supervised development and implementation of social, educational, multicultural and recreational programs  Assisted students with conflict resolution, personal and vocational counseling  Proscribed disciplinary and mediation consistent with university codes of conduct

OTHER PROFESSIONAL EXPERIENCE Facilitator (Volunteer) Faith Community Alliance, Rochester New York (October 2002 – February 2009)  Facilitates projects, ensuring timely completion of related tasks and objectives  Conducted semi-monthly Education Pre-Summit focus groups. Recommendations and discussion themes presented at a City-wide Summit. Results published as recommendations presented to Rochester City School District and Rochester City Government officials Consultant SUNY Fredonia, Fredonia, New York  Conducted evaluation and assessed the needs and concerns of students (faculty and staff included) in response to a series of bias-related incidents  Observations and report submitted to the Vice President for Student Affairs Office for the Vice President of Student Affairs, Intern SUNY Brockport, Brockport, New York  Assisted the Vice President of Student Affairs with day-to-day tasks  Represented the Vice President at local and statewide SUNY Vice President of Student Affairs meetings  Responsible for the organization, compilation, production, and distribution of "Your Right To Know" handbook, containing expectations and policies governing student conduct, judicial procedures, academic policies, and policies assuring compliance with federal, state and local regulations  Assisted with the resolve of faculty, parent/guardian, and student concerns Diversity Audit Committee (Volunteer) Girl Scouts of Genesee Valley, Rochester, New York  Reviewed and evaluated the GSGV 's recruitment and retention efforts in relation to membership, volunteerism, staffing, and programs Assistant to the Affirmative Action Officer SUNY Brockport, Brockport, New York  Prepared and analyzed statistical data and Equal Employment Opportunity/Work Force Analysis Report  Assessed the College's retention recruitment of protected groups PROFESSIONAL DEVELOPMENT           Blue Cross/Blue Shield Association Diversity Conference (4/2008) Society for Human Resource Management (SHRM) Diversity Conference (10/07) Blue Cross/Blue Shield Association Diversity Conference (Panel Presenter) (4/07) NCORE (National Council on Race and Ethnicity in American Higher Education) Conference (May 2006) 6th Annual Think About Teaching Conference Presenter (3/2006) Networking in Higher Education: “Building Bridges for a Better Tomorrow Conference” Niagara Falls, New York (Presenter) (6/2005) GRDC Diversity 2002 Conference (5/2002) National Council on Family Relations: Work/Life Summit (11/2001) GRDC Diversity 2000 Conference (5/2000) National Employment Law Institute: Human Resources Training (5/2000)

EDUCATION    Ph.D., Educational Leadership & Policy, SUNY Buffalo, Buffalo, New York M.S.Ed. Counselor Education, SUNY, College at Brockport, Brockport, New York B.S., Criminal Justice, SUNY, College at Buffalo, Buffalo, New York PROFESSIONAL AFFILIATIONS            Society for Human Resource Management (SHRM)(10/06 - Present) Career Mentoring Charter High School, Board Member (03/08 – 2/09) Federal Bureau of Investigations, Civil Rights Advisory Committee Member (10/07 – 2/09) Nazareth College, Center for Interfaith Studies and Dialogue Board (10/07 – 2/09) St. John Fisher College, School of Education, Diversity Advisory Board (09/05 – 2/09) St. John Fisher College, Campus Diversity Advisory Board, Faculty/Staff Recruitment and Retention Committee, Chair (10/05 – 9/06) St. John Fisher College Gates Foundation Early College Advisory Committee (09/05 – 4/06) St. John Fisher College Academic Appeals Committee (01/05 – 9/06) Upward Bound (MCC-Damon City Campus) External Advisory Board (10/00 – 2/09) Workforce Diversity Network (Formerly: Greater Rochester Diversity Council) (5/00 – 2/09) City of Rochester Commission on Race and Ethnicity (09/99 – 12/03) (Committee Disbanded ) CIVIC INVOLVEMENT AND DISTINCTIONS     Profiles in Diversity Journal, 2008 International Innovation in Diversity Award (July/August 2008) The John Templeton Foundation: Civic Education Program (July 1999) Nuala Drescher Affirmative Action Professional Leave Alpha Kappa Alpha Sorority Incorporated PUBLICATIONS  Profiles in Diversity Journal, “Rejuvenating Diversity Strategies,” (May/June 2007)

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