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The mission of CSC is to be a global leader in providing technology enabled business solutions and services.
With the broadest range of capabilities, CSC o ers clients the solutions they need to manage complexity, focus on core businesses,
collaborate with partners and clients, and improve operations.
CSC makes a special point of understanding its clients and provides experts with real-world experience to work with them.
CSC is vendor-independent, delivering solutions that best meet each client’s unique requirements.
                                                                                                                                                                       PREMIUM                                  CSC’S MAGAZINE
                                                                                                                                                                                NO. 016 / SUMMER 2011 / WWW.CSC.COM/PT / SOUTH   & WEST EUROPE
For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and
information systems outsourcing, systems integration and consulting needs. The company trades on the New York Stock Exchange
under the symbol “CSC”.
                                                                                                                                     WHEN CIOs

Immeuble Balzac
                                           Corporate Village
                                           Leonardo Da Vincilaan 3
                                                                                                    CSC HEADQUARTERS

                                                                                                    The Americas                     ACCELERATE
                                                                                                                                     THE TREND
10, place des Vosges                       1935 Zaventem                                            3170 Fairview Park Drive
92072 Paris-la Défense Cedex               +32 2 714 71 11                                          Falls Church, VA 22042
+33 1 55 70 70 70                                                                                   United States
                                                                                                    +1 703 876 1000
Portugal                                   Italy
Lagoas Park, Edifício 1                    Centro Direzionale Milanofiori
2740-264 Porto Salvo                       Strada 3, Palazzo B1                                     Europe, Middle East,             CLOUD BUSTING:
+351 21 00 40 800                          20090 Assago (MI)                                        Africa                           HOW DID WE GET TO THIS POINT SO QUICKLY?
                                           +39 02 577751                                            Royal Pavilion                   PAGE 20
                                                                                                    Wellesley Road
France                                     Via Paolo di Dono 73                                     Aldershot
Immeuble Balzac                            00142 Roma                                               Hampshire GU11 1PZ
10, place des Vosges                       +39 06 515061                                            United Kingdom
92072 Paris-la Défense Cedex                                                                        +44 (0)1252 534000
+33 1 55 70 70 70                          Via San Crispino 28
                                           35129 Padova
Axe Liberté                                +39 049 6983111                                          Australia
14, place de la Coupole                                                                             26 Talavera Road
94227 Charenton                            Strada Pianezza 289                                      Macquarie Park
+33 1 43 53 57 57                          10151 Torino                                             NSW 2113
                                           +39 011 4904768                                          Australia
Aéropôle Bâtiment 5                                                                                 +61 (0)29034 3000
2e étage
5, avenue Albert-Durand                    Spain
31700 Blagnac                              Av. Diagonal, 545 Planta 6                               Asia
+33 5 67 69 89 00                          08029 Barcelona                                          20 Anson Road
                                           +34 93 4930900                                           #11-01 Twenty Anson
                                                                                                    Singapore 079912
Luxembourg                                 C/ Pedro Teixeira 8-5                                    +65 6221 9095
12 D Impasse Drosbach                      28020 Madrid
L-1882 Luxembourg                          +34 91 5553500
+352 24 83 42 60
                                           CSC Asturias IT Service Center
                                           Valle de Tamón, s/n
                                           33469 Avilés
                                           +34 985 124101

                              CONTENTS                                                                                                                                                                                                                                                                                                  EDITORIAL

                                                                                                                                                                                                                       A TIME OF
                                   NEWS                                                         FEATURE                                                       TRENDS
                                   4 In the race Technology enabled                             8 Innovation: When CIOs accelerate the                        20 Cloud busting: how did we get to this
                                   transformation in F1 / (Good) Fortune                        trend As decision making cycles                               point so quickly?
                                   Second year as one of the world’s most                       accelerate, the role of the CIO is becoming
                                   admired companies / Award Winner CSC                         that of safeguarding the agility of the                       22 Cybersecurity: Delivering confidence
                                   winner of a global VMware partner network                    organisation and helping determine its                        to CSC customers

                                   award                                                        direction. It’s up to the CIO to gain insight
                                                                                                into collaborative working, to adapt to
                                   5 Cybersecurity CSC supports the launch                      2.0 users, and confronted with these new                      FACE-TO-FACE
                                   of Belgian centre of excellence /                            technologies, to drive the development of
                                   Strengthening UK Cybersecurity expertise /                   IT governance. CSC’s 2011 CIO Barometer                       24 Simplification is still the No. 1
                                   Outsourcing CSC a leader in global IT                        polled 160 CIOs from all sectors on these                     challenge in it Interview with
                                   infrastructure outsourcing                                   subjects and many others, to shed light on                    Daniel Lebeau Vice President of
                                                                                                the trends and outlook for the function                       information & Management systems
                                   6 Aircraft manufacturing tracking                                                                                          of GSK Biologicals
                                   components across their full lifecycle
                                   / Healthcare iSOFT acquisition to boost                      EXPERIENCE
                                   global healthcare business                                                                                                 VIEWS                                                                                              According to our 2011 CIO Barometer, the increasing involvement of CIOs in corporate
                                                                                                14 BAE SYSTEMS cloud computing
                                   7 Applications in the cloud speeding up                      takes o                                                       People mean business-Now prove it                                                                  strategy is the most noteworthy development of the past few years. Noteworthy
                                   application migration / Private cloud                                                                                                                                                                                         development, yes; surprising, no. Driving this change is an accelerating series of
                                   BizCloud™: the industry’s first on-premise                    16 Aeroporti di Roma A business process
                                   private cloud billed as a service / Cloud                    re-engineering project of excellence                                                                                                                             disruptions which is triggering a wave of profound transformation within businesses.
                                   security introducing CloudIAM identity                                                                                                                                                                                        I’ll mention three of them.
                                   and access management solution                               18 National healthcare full screen ahead
                                                                                                                                                                                                                                                                 Operational excellence. The crisis has elevated “better, cheaper, safer” to a permanent
                                                                                                                                                                                                                                                                 requirement. Previously a competitive advantage, operational excellence has become
                                                                                                                                                                                                                                                                 a categorical imperative for the business – indeed, a condition for survival.
                                                                                                                                                                                                                                                                 Innovation is an equally absolute corollary of a dematerialising economy. Businesses
                                                                                                                                                                                                                                                                 have to respond to the expectations of customers that have rapidly adopted to
                                                                                                                                                                                                                                                                 mobility, Web 2.0, multichannel access, RFID, etc.
                                                                                                                                                                                                                                                                 Customer intimacy, finally, is also vital if companies are not only to undergo the
                                                                                                                                                                                                                                                                 acceleration of business cycles, but rather to seize the advantages these changes o er.
                                                                                                                                                                                                                                        CLAUDE CZECHOWSKI
                                                                                                                                                                                                                        PRESIDENT AND CEO SOUTH & WEST EUROPE
                                                                                                                                                                                                                                 PRESIDENT, GLOBAL CONSULTING/   In this race, companies with well-embedded formal processes struggle to catch up
                                                                                                                                                                                                                                    TECHNOLOGY/ERP PRACTICES     with customers that have become experts and employees eager for immediacy.
                                                                                                                                                                                                                                                                 Yesterday’s forerunners now need to accelerate their development in order to make
                                                                                                                                                                                                                                                                 up for lost time.

                                                                                                                                                                                                                                                                 CIOs are playing a central role in this transformation. The dossier in this issue of
                                                                                                                                                                                                                                                                 Premium is unequivocal: for 78% of the people surveyed, the expectations for CIOs
                                                                                                                                                                                                                                                                 currently focus on “their leadership in terms of innovation and value creation on the
                                     4                                                           14                                                           24                                                                                                 basis of new technologies”.

                                                                                                                                                                                                                                                                 Clearly these largely technological changes represent a challenge and raise questions
                                                                                                                                                                                                                                                                 related to security, governance and ownership. They’re also the drivers of excellence,
                                                                                                                                                                                                                                                                 innovation and agility. As such, they are a real opportunity for business and the public
                                                                                                                                                                                                                                                                 sector. That leaves one other factor: time. Real competitive advantage depends on the
                                                                                                                                                                                                                                                                 ability of the organisation to rapidly evolve in this new environment. It’s happening
                                                                                                                                                                                                                                                                 here and now.

                                                                                                                                                                                                                                                                 Enjoy the read!

                                FOR MORE INFORMATION: WWW.CSC.COM/PT

                                                                                                                                                                                                                                                                                                                                                            PREMIUM / CSC / SUMMER 2011
                                PREMIUM Silver Top Com 2008 in the “External Magazine” category – SUMMER 2011, NO. 16 / CSC, COMMUNICATIONS DEPARTMENT: 10, place des Vosges,
                                92072 Paris-la Défense Cedex, DIRECTOR OF THE PUBLICATION: Claude Czechowski. EDITOR-IN-CHIEF: Megan Shaw; REGIONAL CONTENT COMMITTEE:
                                Ute Blauth, Grégory Cann, Stefania Di Cristofaro, Susana Garcia, Montserrat Martinez-Zacarias, Isabelle Wintmolders. CONTRIBUTORS TO THIS EDITION: Catherine Aguer, Gaëlle
                                Bézier, Dominique Bilger, Coralie Bonnet, Camilla Brazzelli, Jean-Baptiste Dupin, Benoît Eustache, Jean-Louis Gross, Frédérique Jacobs, François Lajugie, Eva Lievens, Loïc Maquet,     ABOUT CSC
                                Nicolas Ménager le Madec, Carol Meyers, Jean-Pierre Montal, David Moschella, Erik Oosthuizen, Franck Personne, Francesca Petrucci, Frédéric Pichard, Stefania Pompili, Michel
                                Rébillard, Frederico Rossi, Paula Rua, Doris Rupprecht, David Taylor, Alessandro Valletti Borgnini, Sven Vanbrabant, Samuel Visner, Gary Williams. PHOTOS: DR, Getty Images,          WITH APPROXIMATELY 91,000 EMPLOYEES, CSC IS A LEADING GLOBAL INFORMATION TECHNOLOGY SERVICES COMPANY. CSC’S MISSION
                                Manuel Lagos Cid, Flora Bonvicini, Jacques Vannerum, BAE Systems, AREVA, Katco, Bombardier, La Poste, NHS, CGG Veritas, Société Générale Banque de detail à l’international,          IS TO PROVIDE CUSTOMERS IN INDUSTRY AND GOVERNMENT WITH SOLUTIONS CRAFTED TO MEET THEIR SPECIFIC CHALLENGES AND ENABLE
                                Aeroporto di Roma, B-CCENTRE. PRINTED BY: Drifosett Printing SA, 450 avenue Georges-Henri, 1200 Brussels, Belgium. REGISTRATION: October 2008. DESIGN-PRODUCTION:                     THEM TO PROFIT FROM THE ADVANCED USE OF TECHNOLOGY. CSC PROVIDES INNOVATIVE SOLUTIONS FOR CUSTOMERS AROUND THE WORLD
                                                  . Opinions expressed by contributors are their own. Reproduction in whole or in part without written permission is strictly prohibited.                             BY APPLYING LEADING TECHNOLOGIES AND CSCS OWN ADVANCED CAPABILITIES. THESE INCLUDE SYSTEMS DESIGN AND INTEGRATION;
                                                                                                                                                                                                                      IT AND BUSINESS PROCESS OUTSOURCING; APPLICATIONS SOFTWARE DEVELOPMENT; WEB AND APPLICATION HOSTING; AND MANAGEMENT
 2                                                                                                                                                                                                                    CONSULTING. CSC REPORTED REVENUE OF $16 BILLION FOR THE TWELVE MONTHS ENDED 1 APRIL 2010.                                              3
                              IN THE RACE
                                                                                                                                                                                                  CSC SUPPORTS
                              TECHNOLOGY ENABLED                                                                                                                                                  THE LAUNCH OF
                              TRANSFORMATION IN F1                                                                                                                                                THE BELGIAN CENTRE
                                                                                                                                                                                                  OF EXCELLENCE
                                                                                                                                                                                                  The Belgian Cybercrime Centre of Excellence
                                                                                                                                                                                                  for Research, Training & Education
                                                                                                                                                                                                  (B-CCENTRE) has just been launched.
                                                                                                                                                           AWARD WINNER
                                                                                                                                                                                                  The B-CCENTRE will be a platform for the
                                                                                                                                                           CSC WINNER                             exchange of knowledge, expertise and
                                                                                                                                                           OF A GLOBAL                            training in the field of cybercrime. Starting

                                                                                                                                                           VMWARE                                 with a team of 10 full-time researchers, it will
                                                                                                                                                                                                  combine academic expertise in information
                                                                                                                                                           PARTNER                                security engineering, digital forensics, data
                                                                                                                                                           NETWORK                                protection law, criminal law & criminology

                                                                                                                                                           AWARD                                  with the know-how of international business
                                                                                                                                                                                                  players and Belgian policy and law
                                                                                                                                                           CSC was named winner of a              enforcement actors. This launch took place
                                                                                                                                                           VMware Global Partner Network          in May 2011 with the conference on Critical
                                                                                                                                                           Award, in the Global Systems           Information Infrastructure Protection (CIIP)

                                                                                                                                                                                                                                                     STRENGTHENING UK
                                                                                                                                                           Integrator category, as well as        in Belgium & Europe, organised by the
                                                                                                                                                           obtaining two preliminary awards       K.U. Leuven university, with the support

                                                                                                                                                                                                                                                     CYBERSECURITY EXPERTISE
                                                                                                                                                           in that category for Asia-Pacific       of CSC. The programme included keynotes,

                              I n 2011 CSC has taken on an
                                expanded role as Technology
                                                                        computational fluid dynamics
                                                                        (CFD) to supplement time
                                                                                                                     entire process, from concept
                                                                                                                     through design, analysis and
                                                                                                                                                           and the Americas.
                                                                                                                                                           The prizes served to acknowledge
                                                                                                                                                                                                  presentations and a panel debate on recent
                                                                                                                                                                                                  developments in the area of CIIP in Belgium
                              Partner to Marussia Virgin Racing.
                              In addition to providing IT services
                              at the team’s headquarters and at
                                                                        consuming and very expensive
                                                                        wind tunnel testing of prototype
                                                                                                                     simulation, the team is leading
                                                                                                                     the way in harnessing the virtual
                                                                                                                     world to bring new levels of
                                                                                                                                                           key performances and
                                                                                                                                                           outstanding achievements by the
                                                                                                                                                           company’s ecosystem partners
                                                                                                                                                                                                  & Europe including what are the European
                                                                                                                                                                                                  requirements? Does Belgium have an
                                                                                                                                                                                                  e ective incident response plan? What is
                                                                                                                                                                                                                                                     C     SC has taken on the majority
                                                                                                                                                                                                                                                           of sta from Symantec’s UK
                                                                                                                                                                                                                                                     Government Consulting business,
                                                                                                                                                                                                                                                                                            significant of these is the delivery
                                                                                                                                                                                                                                                                                            of Security Operations Centre
                                                                                                                                                                                                                                                                                            (SOC) services for a large central
                                                                                                                                                                                                                                                                                                                                     businesses and government
                                                                                                                                                                                                                                                                                                                                     agencies protect their assets
                                                                                                                                                                                                                                                                                                                                     and trust the information that
                              F1 race tracks around the world,          In 2010, Virgin Racing was the only          e ciency and cost e ectiveness        during 2010. For Doug Smith,           the position of the private sector in this plan?   Symantec-LIRIC, further                UK Government department.                technology provides. Symantec’s
                              the new partnership sees both             team taking an all-digital approach,         to F1. Although other teams are       vice president, global partner         How is the situation in the other EU countries?    expanding its cybersecurity            The transitioned employees have          UK-based professionals
                              sides extend the commitment to            eschewing the wind tunnel for                technology intensive, no other        strategy and operations, VMware        FOR MORE INFORMATION                               business and capabilities in the       joined CSC’s global cybersecurity        strengthen CSC’s ability to
                              an all-digital future for the team.       the more cost e ective and more              team relies so fully on information   “VMware’s partners continue to         DANIEL FRAUMAN //                 UKIn addition to bringing on           organisation. This move                  bring the full range of global
                              Aiming to reduce costs, the               sustainable CFD option. Now CSC              technology and the digital world      be the foundation of our business,                                                        senior security consultants and        strengthens CSC’s ability to o er        cybersecurity solutions to clients
                              Resource Restriction Agreement            has stepped in to literally take this        in quite the same way as Marussia     and we are pleased to recognize                                                           technology experts, CSC now has        a comprehensive set of security          throughout EMEA,” said
                              (RRA) is one of the rulesbook             commitment to the limit, enabling            Virgin Racing.                        the great work they have                                                                  access to an increased contractor      advisory and engineering                 Samuel S. Visner, CSC vice
                              setting out the basis of competition      the team to be the only one to take                                                accomplished throughout 2010.                                                             resource pool and has taken on         solutions and services for clients.      president and cyber lead
                              in F1. In recent years, teams             CFD processing to the maximum                CONTACT                               We congratulate CSC, and                                                                  full delivery responsibility for the   “As dependence on cyber-                 executive.
                              have turned to computers and              allowed by RRA. By digitising the            MEGAN SHAW //          we look forward to continuing                                                             range of projects that were active     protection activities grows, CSC          CONTACT
                                                                                                                                                           our work together.”                                                                       at the point of transfer. The most     is uniquely positioned to help            MEGAN SHAW //

                                                                                                                                                           “The partnership between
                                                                                                                                                           VMware and CSC is very
                              (GOOD) FORTUNE                                                                                                               strong and continues to

                              SECOND YEAR AS ONE OF THE WORLD’S                                                                                            grow strategically,” said
                                                                                                                                                           David M. Parsons, vice president,      OUTSOURCING
                              MOST ADMIRED COMPANIES                                                                                                       CSC Global Alliances and
                                                                                                                                                           Corporate Marketing, pointing out      CSC, A “LEADER” IN GLOBAL IT
                              CSC has again made this year’s
                              Fortune magazine’s list of “World’s
                                                                        For CSC Chairman, President
                                                                        and Chief Executive O cer
                                                                                                                     consulting firm. Approximately
                                                                                                                     1,400 companies are included in the
                                                                                                                                                           that “CSC’s recent certification
                                                                                                                                                           within the vCloud Datacenter
                                                                                                                                                                                                  INFRASTRUCTURE OUTSOURCING
                              Most Admired Companies”, ranking          Michael W. Laphen. “The strengths            initial research: the Fortune         Service Program enhances our
                              number four in the Information            that CSC demonstrated in key                 1,000 non-US companies in Fortune’s   position to help government and
                                                                                                                                                                                                  C    SC was identified as a “Leader”         “The market for IT infrastructure        the suppliers we surveyed.                                 with our innovation

                                                                                                                                                                                                                                                                                                                                                                          PREMIUM / CSC / SUMMER 2011
                              Technology Services category, and as      attribute areas are significant to the        Global 500 database with revenue      commercial organisations around             in The Forrester Wave™ Global          management services is evolving          High points for CSC’s                                   in infrastructure
                              one of the most admired companies         way we do business – our ability to          of $10 billion or more, and the top   the globe realise the exciting         IT Infrastructure Outsourcing,              rapidly with the preference for          evaluation include very                             services, reflected in
                              in Virginia. According to Fortune, this   compete on a global scale, our social        foreign companies operating in        benefits that virtualisation,           Q1 2011 report, carried out by              asset-light transactions, continuing     solid geographic distribution                   Forrester’s Wave™ report,”
                              recognition is “the definitive report      responsibility initiatives, the quality of   the US.                               application migration to the           Forrester Research, Inc. in                 growth in global delivery, and the       for clients, sta and its global            said John Ryan, vice president
                              card on corporate reputation,” as         our products and services, as well as                                              cloud, and the transformation of       March 2011. The report evaluated            impact of the cloud, serving to          delivery model, as well as its             and global portfolio executive
                                                                                                                     THE SURVEY RESULTS
                              decided by thousands of executives,       the outstanding performance of our           ARE ACCESSIBLE ONLINE AT
                                                                                                                                                           IT to an as-a-service infrastructure   19 global IT infrastructure                 converge value propositions              solid ecosystem participation.”            for CSC’s Managed Services
                              directors, financial analysts and          worldwide employees.”                     can deliver to their business.”        management vendors, across                  between leading contenders.”             “We are delighted to have                  Sector (MSS).
                              ratings companies on nine corporate       FORTUNE’s study of “World’s Most                                                                                          36 criteria including current               The report also noted that “CSC          our heritage in high quality
                              attributes, from people management        Admired Companies” is conducted              CONTACT                               CONTACT                                o erings, strategies and market             has the strongest scores for             service delivery of Information            CONTACT
4                             to financial soundness.                    annually by The Hay Group, a global          MEGAN SHAW//           MEGAN SHAW //           presence. The study indicated that          overall current o ering among            Technology Outsourcing, coupled            MEGAN SHAW //             5

                                                                                                         AIRCRAFT MANUFACTURING                                                                                                 PRIVATE CLOUD

                                                                                                         TRACKING                                                                                                               BIZCLOUD™: THE INDUSTRY’S
                                                                                                         COMPONENTS ACROSS                                                            APPLICATIONS
                                                                                                                                                                                      IN THE CLOUD
                                                                                                                                                                                                                                FIRST ON-PREMISE PRIVATE
                                                                                                         THEIR FULL LIFECYCLE                                                         SPEEDING UP                               CLOUD BILLED AS A SERVICE
                                                                                                         C    SC has announced it will be
                                                                                                              working with Airbus and OAT
                                                                                                         Systems (a division of Checkpoint
                                                                                                                                                 CSC will provide system
                                                                                                                                                 integration and business process
                                                                                                                                                 consulting to support the
                                                                                                                                                                                      CSC has launched its ACE Suite of
                                                                                                                                                                                                                                C    SC has launched BizCloud™,
                                                                                                                                                                                                                                     the only on-premise private
                                                                                                                                                                                                                                cloud billed as a service, currently
                                                                                                                                                                                                                                                                       deployed within the CSC Trusted
                                                                                                                                                                                                                                                                       Cloud Datacentres. CloudCompute
                                                                                                                                                                                                                                                                       delivers compute, storage and
                                                                                                         Systems, Inc.) to support the           implementation of the ATA Spec       transformational services to              available. Ready for workloads in      network resources as a service
                                                                                                         recently announced ATA Spec             2000 solution. The supplier          accelerate the migration of               10 weeks, BizCloud combines the        to support any application and is
                                                                                                         2000 RFID solution, as part of          package will be used for tracking    applications to the cloud. ACE is the     privacy, security and control of a     especially capable for hosting
                                                                                                         a supplier package for the Airbus       and tracing A350 XWB aircraft        transformation component of CSC’s         private cloud with the agility,        mission critical and business critical
                                                                                                         A350 XWB aircraft.                      components across their full         Application Portfolio Management          convenience and commercial             workloads. The CloudCompute
                                                                                                         In 2008, Airbus became the first         lifecycle.                           lifecycle services, which spans the       model of a public cloud. By            infrastructure is built on the
                                                                                                         aircraft manufacturer to request its    CSC and OAT are jointly taking the   dimensions of transformation:             o ering this service, CSC has taken    Vblock™ Infrastructure Platform
                                                                                                         suppliers to add permanent RFID         supplier package to market and       planning, building and then running       the work out of implementing a         from VCE, The Virtual Computing
                                                                                                         tags to approximately 3,000 parts       o ering it to A350 XWB suppliers     workloads and applications in             private cloud, and overcome many       Environment Company. CSC’s
                                                                                                         on each its new A350 XWB                to help them meet Airbus’ RFID       modern service delivery vectors           objections that security-conscious     partnership with VCE enables             customers can take advantage
                                                                                                         aircraft, in order to digitally store   Part marking requirements for the    like cloud. Through ACE, CSC              organisations have to cloud            the economic model that is unique        of the cost and flexibility benefits
                                                                                                         each part’s full maintenance history    A350 XWB aircraft.                   is combining best of breed                adoption, such as long-lead times      to BizCloud.                             of cloud-based computing,” said
                                                                                                         and enhance process automation                                               technologies from VMware and VCE,         for implementation and the need        “IT delivery is transforming at          Todd Pavone, senior vice president,
                                                                                                         and visibility for all players across   CONTACT                              the Virtual Computing Environment         to budget for capital investment.      a record pace and, by leveraging a       Solutions, VCE.
                                                                                                         the lifecycle.                          DOMINIQUE BILGER//   Company, with standard processes          BizCloud features CloudCompute,        converged infrastructure platform
                                                                                                                                                                                      from CSC to quicken and streamline        CSC’s new infrastructure as            and solutions from VCE, CSC is           CONTACT
                                                                                                                                                                                      application migration.                    a service (IaaS) architecture,         accelerating the rate at which its       MEGAN SHAW//

                                                                                                                                                                                      The ACE Factory, the first of these
                              HEALTHCARE                                                                                                                                              services, is a highly-industrialised

                              iSOFT ACQUISITION
                                                                                                                                                                                      automated managed service that
                                                                                                                                                                                      quickly assesses, treats and tests        CLOUD SECURITY

                              TO BOOST GLOBAL                                                                                                                                         an enterprise’s legacy custom and
                                                                                                                                                                                      mainframe business applications           INTRODUCING CLOUDIAM IDENTITY
                              HEALTHCARE BUSINESS                                                                                                                                     for cloud deployment. This service
                                                                                                                                                                                      provides a “factory” framework that       AND ACCESS MANAGEMENT SOLUTION
                                                                                                                                                                                      utilises the best treatment approach

                              C    SC is has signed an
                                   agreement to acquire all of
                              the outstanding equity of iSOFT
                                                                  centres in India, Spain, UK,
                                                                  Australia, New Zealand and
                                                                  Centres Europe, will expand
                                                                                                                                                                                      for the specific source-target
                                                                                                                                                                                      architecture and platform, while
                                                                                                                                                                                      taking cost out of work required for
                                                                                                                                                                                                                                C    SC CloudIAM is a
                                                                                                                                                                                                                                     comprehensive cloud-based
                                                                                                                                                                                                                                Identity and Access Management
                                                                                                                                                                                                                                                                       “In order for large enterprises and
                                                                                                                                                                                                                                                                       government agencies to adopt
                                                                                                                                                                                                                                                                       Cloud computing, they must be
                                                                                                                                                                                                                                                                                                                able to integrate this new
                                                                                                                                                                                                                                                                                                                environment with their existing IT
                                                                                                                                                                                                                                                                                                                infrastructures and enforce the
                              Group Limited (ASX: ISF),           CSC’s capability to support                                                                                         applications to fully optimise the        (IAM) solution built with cloud                                                 requisite levels of security, access
                              one of the largest providers        existing customers, develop                                                                                         advantages of cloud computing.            security company, Symplified®.                                                   control, and policy enforcement,”
                              of advanced healthcare IT           more innovative solutions, and                                                                                      Initial assessment of the application     CSC CloudIAM addresses the                                                      said Eric Olden, CEO and Founder
                              solutions. When completed           add a robust set of clients in                                                                                      portfolio uncovers the applications       security and technical challenges                                               of Symplified®.
                              the acquisition will complement     new and emerging markets.                                                                                           that will contribute the greatest value   faced by government and                                                         “CloudIAM is perfectly suited for
                              and strengthen CSC’s                “iSOFT’s Electronic Health                                                                                          to an organisation expecting new          commercial enterprises,                                                         companies that have a mixture
                              market-leading software             Record software and services,                                                                                       revenues or risk mitigation from core     transitioning applications to the                                               of in-house and SaaS applications,
                              products and healthcare             coupled with CSC’s global                                                                                           applications. Then the assessment         cloud. This is accomplished by                                                  and are experiencing di culties
                              integration and services            healthcare expertise and                                                                                            phase of the ACE Factory determines       leveraging clients’ existing                                                    managing identity and access,”
                              portfolio, while enhancing its      delivery capabilities, will create a                                                                                the complexity, from simple to            credential stores, and extending                                                said Siki Giunta, vice president,
                              healthcare research and             very powerful force in the global                                                                                   di cult, involved with refactoring,       to them IAM features such as                                                    Cloud Computing and Software

                                                                                                                                                                                                                                                                                                                                                       PREMIUM / CSC / SUMMER 2011
                              development capabilities. It will   healthcare market to enhance                                                                                        rehosting or rebuilding these             Single Sign-On (SSO), Role-Based                                                Services, CSC. “By o ering this
                              also accelerate CSC’s strategic     the provision of integrated                                                                                         applications. When organisations          Access (RBAC) and centralised                                                   solution, CSC is providing the
                              growth plan in the Life Sciences    care,” said Andrea Fiumicelli,                                                                                      use these two dimensions – value and      audit logging for Software-as-a-                                                end-to-end capabilities that break
                              market and reinforce the            chief executive o cer of iSOFT.                                                                                     complexity – to prioritise workloads      Service (SaaS) applications.                                                    down barriers to cloud adoption
                              company as a very strong                                                                                                                                for the cloud they can realise the        CloudIAM helps to overcome a                                                    and help businesses achieve the
                                                                  FOR FULL DETAILS PLEASE
                              player in healthcare information    READ THE FULL RELEASE ON                                                                                            benefits of cloud – innovation,            primary inhibitor to cloud adoption                                             agility, e ciency and competitive
                              technology. Adding iSOFT’s                                                                                                    agility and cost management.              – the management of access and                                                  advantages of as-a-service.”
                              3,300 global employees,                                                                                                                                                                           control – when cloud-based
                              including those from major          CONTACT                                                                                                             CONTACT                                   SaaS applications are delivered                                                 CONTACT
6                             research and development            MEGAN SHAW//                                                                                         MEGAN SHAW //              by di erent service providers.                                                  MEGAN SHAW//             7


                              THE TREND
                                                                                                “Currently you need to have a sound
                                                                                                understanding of the business strategy to
                              AND HELPING DETERMINE ITS DIRECTION. IT’S UP TO THE CIO TO GAIN   be able to propose technological solutions
                                                                                                that will help create value.”
                                                                                                AHMED BENNOUR, SERVICES AND INFORMATION SYSTEMS DIRECTOR AT AREVA

                                                                                                                                                                    PREMIUM / CSC / SUMMER 2011
 8                                                                                                                                                                  9

                                 In search of agility while emerging from a challenging economic
                                 period, businesses are increasingly using new technologies as                                            VALUE CREATION
                                 drivers for making organisations more agile and intelligent. CIOs
                                 can and must favour the adoption of tools that make it possible to                               T   oday the contribution of the CIO
                                                                                                                                      to value creation is greater. “Currently
                                                                                                                                  you need to have a sound understanding
                                                                                                                                                                                 line of business. With little e ort, these
                                                                                                                                                                                 tools make it possible to increase the
                                                                                                                                                                                 commitment of staff and all parties
                                 respond not only to organisational needs, but also to operational                                of the business strategy to be able to pro-    involved in the processes of design, pro-
                                                                                                                                  pose technological solutions that will help    duction and distribution of products and
                                 business requirements. In so doing they can boost the contribution                               create value,” explains Ahmed Bennour,         services –  even if they are separated
                                                                                                                                  Services and Information Systems               in space and time. In addition, social
                                 they make to formulating strategy and to boosting operational                                    Director at AREVA.                               collaboration facilitates the identifica-

                                 excellence in the line of business, and thus value creation.                                     IMPROVE EMPLOYEE INVOLVEMENT                   tion of experts, knowledge sharing, pres-
                                                                                                                                                                                 ervation of know-how, rapid incident
                                                                                                                                  CIOs need to take responsibility for
                                                                                                                                  opening the business up to new tech-           resolution and interactivity with custom-
                                                                                                                                  nologies that can be integrated into the       ers – it’s an unlimited source of value.

                                    HIGHLIGHTS                                                                                            AHMED BENNOUR,
                                                                                                                                          SERVICES AND INFORMATION
                                                                                                                                          SYSTEMS DIRECTOR AT AREVA

                                  BUDGET CONSTRAINTS: A BRAKE ON INNOVATION                                                                                                             CLAUDE CZECHOWSKI,
                                                                                                                                                                                        PRESIDENT AND CEO SOUTH & WEST EUROPE
                                  61% of those surveyed (compared to 47% in 2010) think that budget constraints are the                                                                 PRESIDENT, GLOBAL CONSULTING
                                  main brake on innovation. This is far greater than mastering technological innovation and                                                             TECHNOLOGY/ERP PRACTICES

                                  the results thereof (31%), and also much greater than the time and resources spent on
                                  handling incidents and urgent problems (46%).

                                  THE HR CHALLENGE                                                                            INNOVATION
                                  72% of CIOs consider identifying and developing key competences to be a major
                                  challenge. The increase in competences in terms of new technologies is one of the main
                                  aspects of this challenge (65%). More generally, competence and career management is
                                                                                                                              T   he CIO can help the business shift from a
                                                                                                                                  lighter organisation (thanks to cost reduc-
                                                                                                                              tion and process optimisation) to a more intel-
                                                                                                                                                                                    ECOSYSTEM PARTICIPATION
                                                                                                                                                                                    Some businesses have understood this and are
                                                                                                                                                                                    starting to transform their networks into partici-
                                  one of the main concerns of 60% of CIOs polled.                                             ligent organisation, better able to anticipate        pative ecosystems. However, according to ana-
                                                                                                                              risk and rapidly adapt to a changing financial,        lysts, by 2015, 80% of them will still not have
                                                                                                                              economic, political and technological environ-        implemented a coherent approach to informa-
                                  IMPROVING OPERATIONAL PERFORMANCE                                                           ment. This can be accomplished by accelerat-          tion circulating in the social media. And this iner-
                                  Cost reduction, mass production, internationalisation – in order to improve their

                                                                                                                                                                                                                                           PREMIUM / CSC / SUMMER 2011
                                                                                                                              ing the adoption of new collaborative tools and       tia might well deprive the business of certain
                                  operational excellence, the businesses surveyed are optimising their procurement            new opportunities offered by cloud                    opportunities. “These largely technological shifts
                                  functions, with 54% further developing their procurement processes.                         computing.                                            present a challenge; they raise questions of
                                  71% of CIOs mentioned the increasing of internal competence levels as a priority            For 78% of those surveyed in the CIO Barometer        security, governance and ownership,” states
                                  objective for boosting operational performance.                                             (compared to 59% in 2010), expectations on            Claude Czechowski, President, CSC South &
                                                                                                                              CIOs are now above all related to “their leader-      West Europe. “But they are enablers of excellence,
                                                                                                                              ship in terms of innovation and value creation by     innovation and agility. As such they are a real
                                                                                                                              way of new technologies”.                             opportunity for both CIOs and the business.”
10                                                                                                                                                                                                                                         11

                                                          ALIGNMENT WITH
                                                          CORPORATE STRATEGY                                                                                   DASHBOARD

                                                          F   or 72% of the CIOs polled in the Barometer,
                                                              the increasing involvement of the CIO in
                                                                                                             the processes. The goal is to develop projects
                                                                                                             aligned with the business and perfectly syn-      IT DEPARTMENT
                                                          corporate strategy is the most striking devel-     chronised with operational needs.”
                                                          opment in recent years. “Our greatest chal-        AN ASSET: COLLECTIVE KNOWLEDGE
                                                          lenge was to reinforce our alignment with the      This contribution of the IT department has
                                                          strategy of the business in order to avoid dis-    been reinforced by a shift in business objec-     THE CSC BAROMETER FIGURES THAT NEED TO BE KEPT
                                                          sipating our e orts,” explains Frédéric Ribau,     tives, currently less focused on cost reduction   TO BETTER UNDERSTAND CURRENT CHANGES IN IT DEPARTMENTS.
                                                          CIO EMEA at Yahoo. “In the last two years, the     or process optimisation than on collaboration,
                                                          IT department has drawn much closer to the         interaction and sharing. Indeed, businesses are
                                                          decision makers in every department, in order      hoping to draw on collective know-how to
                                                          to think together about things far upstream in     drive innovation and value creation.

                                                                                                                                                               For CIOs, the main evolution in their role
                                                                                                                                                                                                               The IT department is considered
                                                                                                                                                               concerns their involvement in the strategy      as a cost centre in less than
                                                                                                                                                               of the organisation; it is considered more      one third of the companies polled.
                                                                        FRÉDÉRIC RIBAU,
                                                                        CIO EMEA AT YAHOO
                                                                                                                                                               important than changes or developments
                                                                                                                       RICHARD VALENTI,
                                                                                                                       DEPUTY CEO AND CIO                      in the line of business (67%) and the
                                                                                                                       OF GENERALI FRANCE
                                                                                                                                                               acceleration of innovation (62%).

                                          INVOLVEMENT IN                                                                                                       88%                                             40%
                                          THE EVOLUTION                                                                                                        The alignment of IT with the corporate          Compared to the year before,

                                          AND FUNCTIONING                                                                                                      strategy is the organisation’s top priority
                                                                                                                                                               in terms of governance, according to 9 out
                                                                                                                                                                                                               fewer CIOs are preoccupied by the
                                                                                                                                                                                                               reduction in budgets and sta levels

                                          OF THE BUSINESS                                                                                                      of 10 CIOs, ranked just in front of quality
                                                                                                                                                               of service provided at a reasonable cost.
                                                                                                                                                                                                               in their department (47% in 2010).

                              I ncreased speed and agility is a must for all       organisation. The focus here is on social media,

                                                                                                                                                               78%                                             62%
                                projects, and thus concerns all departments.       Web  2.0 tools, smartphones, mobile internet
                               According to the Barometer, the level of            connections and also new cloud computing
                               involvement of CIOs in change and evolution in      applications. Tools whose implementation
                               the line of business is even slightly on the rise   depends on the choices made by CIOs                                         Almost 8 out of 10 CIOs assert that they        Network and telecom expenditures surpass all

                                                                                                                                                                                                                                                                 PREMIUM / CSC / SUMMER 2011
                               (67% in 2011 compared to 64% in 2010).              responsible for adapting the organisation and                               are making an increasingly large contribution   other items in terms of the budget allocated to
                               FOCUS ON BUSINESS PRIORITIES                        technology infrastructures while focusing on                                to leadership in innovation and value           them (62% compared to 49% in 2010). This may
                               In line with customer expectations in terms of      business priorities. “We need to work hand in hand                          creation thanks to using new technologies.      be attributable to companies moving to put in
                               responsiveness, companies are implementing          with the line of business, speaking the same lan-                           The figure was only 59% in 2010.                 place new collaborative work tools based on
                               new ways of working to improve collaboration        guage, and getting involved with them in genuine                                                                            social media and Web 2.0.
                               and performance, and to boost the creativity of     reengineering projects,” asserts Richard Valenti,
                               employees, regardless of where they work in the     Deputy CEO and CIO of Generali France.
12                                                                                                                                                                                                                                                               13
                              EXPERIENCE                                                                                                                                                                                                                                                      KEY FIGURES

                              BAE SYSTEMS
                              CLOUD COMPUTING TAKES OFF
                                                                                                                                                                                   “I guarantee that in 15 years’
                                                                                                                                                                                   time, even if there’s a UK-wide
                                                                                                                                                                                   Amazon-style ‘secure’ public
                                                                                                                                                                                                                                                                                              countries where BAE Systems
                                                                                                                                                                                                                                                                                              has customers

                                                                                                                                                                                   cloud, I still won’t have
                                                                                                                                                                                   everything there.”                                                                                         100,000
                                                                                                                                                                                                                                                                                              employees worldwide
                                                                                                                                                                                   CHARLES NEWHOUSE, HEAD OF STRATEGY AND DESIGN
                              SERVICES AT BAE SYSTEMS IS A CLEAR VISION FOR HOW HE BELIEVES THE BUSINESS WORLD SHOULD BE USING                                                     FOR ENTERPRISE IT SERVICES

                                                                                                                                                                                                                                                                                              £22,400 M

                              Newhouse is head of strategy and              having enough ‘stu ’ to justify it,” he                                                                                                                                                                             BENEFITS
                              design for Enterprise IT Services (EITS),     explains. “But we had both the budget                                                                                                                                                                               There are plenty of headline figures that
                              a central managed services division           and a large proportion of the estate that                                                                                                                                                                           demonstrate what a success the cloud
                              providing infrastructure and support for      could go straight onto the platform. So we                                                                                                                                                                          initiative has been at BAE Systems.
                              BAE Systems’ large network of business        took the plunge and virtualised the entire                                                                                                                                                                          Highlights include a 20% reduction in
                              units. EITS was created in 2006 as a          estate. And we haven’t looked back.”                                                                                                                                                                                server infrastructure total cost of
                              recognition that there were certain                                                                                                                                                                                                                               ownership to the businesses, utilization
                              aspects of IT service provision that were     SQUATTERS                                                                                                                                                                                                           up from under ten to more than 80%
                              not best operated in a federated fashion      When word got out that a central                                                                                                                                                                                    and new server turnaround times slashed
                              around the business. Today, EITS              BAE Systems business unit had a                                                                                                                                                                                     from an average of six weeks to just
                              supplies its infrastructure via a CSC-        virtualised environment that could fulfil                                                                                                                                                                            three days.
                              developed private cloud and is a fully        short-term or urgent infrastructure
                              bedded-in, streamlined operation that         requirements, a steady trickle of requests                                                                                                                                                                          ADVICE
                              represents massive time and cost              began to come through from businesses                                                                                                                                                                               Newhouse has this advice for CIOs
                              savings and a big jump in e ciency.           keen to take advantage. And when that                                                                                                                                                                               thinking of moving to a cloud model:
                              Two or three years ago, however,              trickle became a stream, Newhouse                                                                                                                                                                                   “Choose a few fairly unimportant
                              the landscape was very di erent.              decided it was time to act: “Working out                 FOCUS                                                                                                                                                      systems and give it a try. Cloud is not the
                              “It used to take weeks and weeks to           how to recharge for these ‘squatters’ was                                                                                                                                                                           silver bullet for everything. I guarantee
                              commission new IT infrastructure,”            becoming a bit of a headache so                       ABOUT BAE SYSTEMS                                                                                                                                             that in 15 years’ time, even if there’s a
                              Newhouse explains. “Businesses would go       I decided we needed a proper service                  BAE Systems is a global defence and                                                                                                                           UK-wide Amazon-style ‘secure’ public
                              to their local IT team and say ‘I’m going     description explaining what I needed                  security company with approximately                                                                                                                           cloud, I still won’t have everything there.
                              to put in a new XYZ system. Can I have        to charge in order to recover my costs.”              100,000 employees worldwide. The Company                                                                                                                      You’ll never put your crown jewels
                              some new stu ?’. The IT team would look       Newhouse and CSC worked together                      delivers a full range of products and services                                                                                                                somewhere where potentially other
                              at the requirement, go away for a couple      to develop what became known as                       for air, land and naval forces, as well as                                                                                                                    people can get hold of them. You won’t
                              of weeks, work it up into a proposed          VMAS (virtual managed application                     advanced electronics, security, information                                                                                                                   put market sensitive information on
                              solution which would then go back to          service), bundling all the virtualised                technology solutions and support services.                                                                                                                    Google Docs before you’ve gone public
                              the business who would take another           infrastructure capabilities into a single             In 2010 BAE Systems reported sales                                                                                                                            with it. “Start now: have a go with it and
                              six weeks to get round to ordering the        managed service that – under the                      of £22.4 billion.                                                                                                                                             learn your way before other people in
                              kit. IT was anything but agile.”              auspices of EITS – Newhouse can o er                                                                                                                                                                                your business go around you and do
                              There were other issues too. Server           to the rest of the business while CSC                                                                                                                                                                               it anyway.”
                              utilization was, in percentage terms,         looks after the technical aspects of          described it to me as professional                       centre in Sevenoaks.’ ‘Have you seen it?’      BAE Systems   IT partner who, having developed the            “I’ve seen surveys that say people aren’t
                              in single figures, making an already           managing what has become a private            emasculation,” says Newhouse. “I was                     ‘No.’ ‘If you rang up your account director    is a global   private cloud, had a vested interest in its     yet doing things in the cloud but when
                                                                                                                                                                                                                                  defence and
                              expensive system even more costly             cloud environment:                            e ectively asking him to hand over                       and said you wanted to see it, would you                     success. CSC – quietly at first, but more        you dig below the surface you’ll find they
                              to run. And there was also a desire           “We quickly moved VMAS beyond just            something that made him feel big and                     be allowed to?’ ‘I don’t know.’ So I’d tell    company
                                                                                                                                                                                                                                                overtly as acceptance grew – began              are – just maybe not through IT. If you
                              for cost-e ective business continuity         servers and storage, adding things like       important: I was commoditising it and                    them the answer: no, because they                            o ering the EITS managed service                don’t deliver against your customers’
                              solutions across the enterprise.              presentation, databases, integration          o ering it back for rental. You don’t feel               are secure data centres. They don’t let                      infrastructure as the default platform          requirements your customers will find a

                                                                                                                                                                                                                                                                                                                                              PREMIUM / CSC / SUMMER 2011
                              Newhouse’s “happy accident” was to            and business process management,              as much love for the house you rent as                   day-trippers in. Why would you need to?                      for all IT projects, a move that naturally      way of doing it without you. If you want
                              embark on a new role – as IT director for     but o ering everything on an attractive       the one you own!”                                        I’d end up saying something like ‘So if                      accelerated adoption to the extent that,        to be relevant going forwards you need
                              head o ce and shared services – with an       pay-as-you-go basis. It’s essentially now     And there were some who struggled to                     you’ll never see the server anyway, why                      just two years after VMAS went live, the        to become an authority in your
                              approved IT budget and an urgent need         a full cloud computing o ering and we’ve      let go of the idea of a dedicated, physical              do you care if it’s physical or virtual?’                    private cloud now is considered ‘business       company. Show you’ve tried it and have
                              to upgrade an aging NT4 infrastructure.       started selling it in those terms too.”       server environment. “I had a similar                     It’s like the Turing test: if you can’t tell                 as usual’.                                      expertise in it. Demonstrate a clear
                              He saw this as a golden opportunity                                                         conversation with a number of people                     the di erence, there is none.”                               CSC’s role in the uptake of the BAE             understanding and develop a clear policy
                              to explore the potential of virtualisation,   CULTURAL SHIFT                                in the business that went something like                 This is an argument Newhouse admits                          Systems private cloud is an example             backed up by experience.”
                              very much the buzzword in IT circles          Acceptance of the new way of working          this: ‘So you want to be able to touch it,               he didn’t always win. Fortunately,                           of its commitment to working with its
                              at the time. “The hurdle for investigating    required a bit of a cultural shift for some   to feel it’s something you own?’ ‘Yes.’                  however, he had a secret weapon in the                       clients to ensure they’re making the most        CONTACT
14                            this type of technology is usually not        businesses in the group. “One colleague       ‘So where is it?’ ‘Well, it’s in the data                form of CSC, BAE Systems’ long-standing                      of the opportunities the cloud o ers.            MEGAN SHAW//                  15
                              EXPERIENCE                                                                                                                                                                                                                                 KEY FIGURES

                                                                                                                                                                                                  “In Rome’s Fiumiciono                                                   2                                        110
                              AEROPORTI DI ROMA (ADR)                                                                                                                                             Airport, transit
                                                                                                                                                                                                  baggage handing is no
                                                                                                                                                                                                                                                                          airports (Rome Fiumicino
                                                                                                                                                                                                                                                                          and Rome Ciampino)

                              A BUSINESS PROCESS RE-ENGINEERING PROJECT OF EXCELLENCE                                                                                                             longer a problem but
                                                                                                                                                                                                  area of specialisation
                                                                                                                                                                                                  in which we are among                                                   41
                                                                                                                                                                                                                                                                          million passengers
                                                                                                                                                                                                                                                                                                                   employees (2009)

                                                                                                                                                                                    the best airport in the world.”                                                       per year, travelling
                                                                                                                                                                                                                                                                          to over 210 destinations
                                                                                                                                                                                    GIORGIO GREGORI, INFRASTRUCTURE MANAGER ADR
                              YEAR AND HANDLES 87,000 PIECES OF LUGGAGE INCLUDING OVER 15,000 IN TRANSIT, IS ITALY’S HUB AIRPORT                                                                                                                                          worldwide from Rome
                              AND THE JEWEL IN THE CROWN OF THE ADR GROUP.

                              2010 was a year of great changes for                                                                                                                              new system had to be ready in one of        of luggage that were left stranded in         “Our partnership does not end here.
                              ADR. After a careful evaluation phase,                                                                                                                            the busiest periods: the summer holidays.   2010 compared with the same period in         We still intend to rely on the expertise
                              it launched a large and complex                                                                                                                                   Thanks to a great team e ort, we ended      2009 was reduced by 23.8% in July and         of CSC to take joint action on specific
                              expansion and modernisation project                                                                                                                               up getting even better results than         33.49% in August. Over Christmas 2010,        niche areas that can be further
                              for Rome’s Fiumicino platform. The                                                                                                                                those at Charles De Gaulle,” comments       another period of heavy tra c, the            improved,” states Gregori. Indeed, ADR
                              project, which the company expects to                                                                                                                             a very satisfied Stefania Pompili,           system was put to the test again,             has some far-reaching changes in the
                              complete by 2044, is intended to cope                                                                                                                             Government & Transportation                 confirming the e ciency already                pipeline for Rome’s Fiumicino Airport,
                              with the expected increase in tra c in                                                                                                                            Director at CSC in Italy.                   demonstrated in the summer and                including, for example, new terminals.
                              the coming decades. According to the                                                                                                                                                                          further improving performance levels:         “We believe that both Italian and
                              group’s estimates, this tra c will reach                                                                                                                          THE VALUE OF STATE OF THE                   the number of pieces of luggage that          international skills and best practices
                              55 million passengers by 2020, and                                                                                                                                ART EXPERIENCE AND EXPERTISE                were sorted incorrectly never exceeded        that we have brought together to serve
                              90-100 million by 2044. In this context,                                                                                                                          Before introducing Net 6000, control        20 a day. “Accuracy in tracing luggage        the client can be successfully exported
                              one of the first initiatives focused on                                                                                                                            and handling of transit baggage at          to its legitimate owner is close to being     not only to other airports in our
                              improving transit baggage handling,                                                                                                                               Fiumicino was done manually.                total,” states Gregori. “For us it was        country, but also in Europe. As far as
                              for which the company has adopted the                                                                                                                             Operators physically received the           a turning point; it was like having a         we are concerned, the ADR project is
                              NET 6000 automatic baggage handling                                                                                                                               luggage and channelled the individual       Ferrari and not knowing how to exploit        extremely important because it further
                              system.                                                                                                                                                           pieces manually to the destination          it to the fullest. The work done by           strengthens our experience and
                              The machine takes its name from the                                                                                                                               airport stated on the label – a rather      CSC, in terms of process expertise,           references in the field of air transport
                              Italian acronym for “Nuovo Edificio                                                                                                                                time-consuming operation involving a        knowledge of the industry and the             and in the context of BPR,” concludes
                              Transiti”, the new building for transit                                                                                                                           high risk of error. Today everything is     specific problems involved and their           Stefania Pompili.
                              baggage in which it is located, and its                                                                                                                           done in 3 minutes: the machine              ability to mediate and coordinate
                              ability to handle up to 6,000 pieces                                                                                                                              automatically reads the IATA bar code       multiple stakeholders, has enabled us to      CONTACT
                              of luggage per hour. Following its                                                                                                                                and channels the baggage, at a rate of      obtain the greatest possible benefits.”        STEFANIA DI CRISTOFARO //

                              installation, and with the objective of                                                                                                                           6,000 pieces per hour, to 50 di erent       NET 6000 is a leading edge system in
                              deriving the maximum benefit from the                                                                                                                              points from where they are picked up        Europe that can also scan the contents
                              advanced technology of the NET 6000,                                                                                                                              and loaded onto the plane in which they     of luggage while it is being processed,
                              ADR had to completely redesign the                                                                                                                                belong, minimising losses and mistakes.     with a significant increase in the level of
                              management processes around the                                                                                                                                   “In Rome’s Fiumicino Airport, transit       airport security. In addition, on the basis             FOCUS
                              flow of transit baggage in order to align                                                                                                                          baggage handling is no longer a             of equal quantities of luggage handled,
                              them with the new system, which is                                                                                                                                problem but an area of specialisation in    energy consumption is 30-40% less                   AEROPORTI DI ROMA SPA
                              significantly faster and more secure.                                                                                                                              which we are among the best airports        and the machine is equipped with a                  was founded in 1974 as the sole concessionaire
                              It was a major business process            A worldwide          Rome Fiumicino Airport. This choice was    manual to automatic handling. Process                  in the world,” explains Giorgio Gregori,    self-diagnostic system that can trigger             for the management and development
                              re-engineering (BPR) project of the        hub for religious    also made on the basis of prestigious      redesign and the continuous monitoring                 Infrastructure Manager at Rome’s            internal maintenance procedures with                of Rome’s airport system, consisting of the
                              whole hub that had to be implemented       tourism, the ADR     international references, including a      of the new flow, in collaboration with                  Fiumicino Airport, who does not             a downtime of only a few minutes, thus              Leonardo da Vinci intercontinental airport
                                                                         system of airports
                              in a very short time and that required                          similar project implemented in 2007 at     ADR and Alitalia, made the activation                  conceal his enthusiasm when speaking        ensuring a system e ciency of 99.8%.                in Fiumicino and the Giovan Battista Pastine

                                                                                                                                                                                                                                                                                                                                                 PREMIUM / CSC / SUMMER 2011
                              the coordination of all stakeholders                            Charles-de Gaulle Airport in Paris.        of the new handling system possible in                 of these achievements.                                                                          airport in Ciampino. A worldwide hub for
                                                                         about 41 million
                              (airlines, handlers, etc.): a complex      passengers           In the five months preceding the            a very short time and without service                  Following the adoption of NET 6000          THE FUTURE OF A SUCCESSFUL                          religious tourism, the ADR system of airports
                              challenge that ADR chose to take           in 2010.             phasing in of the system in July 2010,     interruptions, while at the same time                  and the implementation of the BPR           PARTNERSHIP                                         registered about 41 million passengers in
                              on together with CSC.                                           CSC examined, reviewed and                 significantly reducing the number of                    project carried out by CSC, transit         Today, the second phase of the project              2010 with over 210 destinations worldwide
                                                                                              redesigned all existing processes in       lost pieces of luggage and collecting                  baggage handling at the airport in          is being tackled. This phase envisages              accessible from Rome, thanks to 110 airlines
                              AMBITIOUS TARGETS                                               order to optimise the entire cycle of      important information for further                      Rome improved considerably. O cial          the continuous monitoring and                       operating in the two airports. With about
                              AND TIMELINES                                                   activities related to transit baggage      improvement.                                           statistics published by ENAC, the           control of the processes that were                  170 shops featuring prestigious brands of
                              After an evaluation phase that lasted                           handling. In addition, CSC also managed    “ADR had to review very complex                        Italian Civil Aviation Authority, in        implemented in the first phase and                   products that are made in Italy, ADR is also
                              a few months, ADR chose CSC                                     the complex change management              processes and it had to do it in a very                September 2010 confirm that in Rome’s        the identification of further areas for              a leader in airport retail, managing directly
16                            to manage all the BPR activities of                             project required for the transition from   challenging time frame. In addition, the               Fiumicino Airport the number of pieces      improvement.                                        the duty free shops in the two Rome airports.    17
                              EXPERIENCE                                                                                                                                                                                                                                                KEY FIGURES

                              NATIONAL HEALTH SERVICE                                                                                                                              “The most significant
                                                                                                                                                                                   breakthrough will be improved
                                                                                                                                                                                                                                                                                        lives are saved each year

                              FULL SCREEN AHEAD                                                                                                                                    scans and better detection rates.”
                                                                                                                                                                                   DR DONNA CHRISTENSEN
                                                                                                                                                                                                                                                                                        women screened each year
                              EARLY ON AND OFFER WOMEN TREATMENT AT THE EARLIEST POSSIBLE OPPORTUNITY. FIRST TO EXPERIENCE                                                                                                                                                              in Truro, Cornwall

                                                                                                                                                                                                                                                                                        women screened in the UK in 2009-2010

                                                                                                                                                                                                                                                                              better but also far more convenient
                                                                                                                                                                                                                                                                              to work with,” he says. “It’s a huge leap
                                                                                                                                                                                                                                                                              forwards for healthcare professionals
                                                                                                                                                                                                                                                                              across the region to be able to share
                                                                                                                                                                                                                                                                              mammograms and other test images.
                                                                                                                                                                                                                                                                              Film would generally just sit in one
                                                                                                                                                                                                                                                                              place but now we can distribute a wide
                                                                                                                                                     The system can
                                                                                                                                                                                                                                                                              variety of imaging data around the
                                                                                                                                                     also display multiple forms
                                                                                                                                                     of medical imaging data,                                                                                                 region to where it is needed,” he adds.
                                                                                                                                                     including MRI and                                                                                                        “And, crucially, they can do this on one
                                                                                                                                                     ultrasound scans.             complete view of the patient throughout      cases, we hope the new equipment will         system with one log-on so they don’t
                                                                                                                                                                                   the initial screening, secondary screening   help us spot a third more cancers early       have to jump between di erent
                                                                                                                                                                                   and, if necessary, treatment stages.         on and o er women treatment at the            software packages.”
                                                                                                                                                                                   The system can also display multiple         earliest possible opportunity.”               CSC is now working on digitising
                                                                                                                                                                                   forms of medical imaging data,               Alan Brimacombe, clinical imaging             breast-screening services across the
                                                                                                                                                                                   including MRI and ultrasound scans.          PACS manager for the Trust, agrees.           country and has already deployed at
                                                                                                                                                                                   This saves healthcare professionals          “I believe the 700 healthcare                 centres in Plymouth, Walsall and South
                                                                                                                                                                                   from having to run separate software         professionals who have access to              Birmingham. New projects are also
                                                                                                                                                                                   suites to view individual file types. The     PACS – including ward sisters, GPs,           underway in Cheshire, Sta ordshire,
                                                                                                                                                                                   solution utilizes the Trust’s existing       radiographers and surgeons – will find         Buckinghamshire and at several more
                                                                                                                                                                                   expenditure on PACS local storage for        the digital imaging quality not only          trusts in the north-west of England.
                                                                                                                                                                                   medical imaging files. This means all
                                                                                                                                                                                   images can be accessed locally while
                                                                                                                                                                                   also being backed up within the CSC
                                                                                                                                                                                   data centre for longer term storage.

                                                                                                                                                                                   EARLIER DETECTION
                                                                                                                                                                                   Dr Donna Christensen, director of the
                                            The integrated CSC solution enables      to some 25,000 women, aged between          Screening System). It is part of a                Trust’s breast-screening service,

                                                                                                                                                                                                                                                                                                                                PREMIUM / CSC / SUMMER 2011
                                            screening technology from GE and         50 and 70, every year.                      commitment by the Department of                   believes the most significant                         ABOUT THE ROYAL CORNWALL HOSPITALS NHS TRUST
                                            Siemens to work with PACS, the Picture   CSC was approached by the Trust to          Health to enable all breast screening             breakthrough will be improved scans                  The Royal Cornwall Hospitals NHS Trust is the principal provider of acute
                                            Archiving Communication System           put together a digital mammography          units across England to become digital.           and better detection rates. “We are very             care services in the county of Cornwall. It serves a population of around
                                            already in use at the Trust. The move    package, including processing and                                                             excited about the digital imaging we’re              450,000 people, a figure often doubled by holidaymakers during the busiest
                                            from film to digital imaging for          storage equipment from multiple             SINGLE VIEW                                       now using because it is far superior to              times of the year. The Trust employs approximately 5,200 sta and currently
                                            mammography is centred around the        vendors, in its role as the LSP (local      Although the screening equipment is               older analogue equipment. It’s going to              has a budget of approximately £290 million. The Trust is responsible for
                                            Trust’s Mermaid Centre in Truro, which   service provider) for PACS in the region.   based in Truro, the PACS suite links              be a fantastic improvement,” she says.               the provision of services at three sites (comprising approximately 750 beds):
                                            has three static and two mobile          E ectively this new CSC solution will       eleven healthcare centres in the                  “In particular, it’s going to be better at           • Royal Cornwall Hospital, Treliske, Truro;
                                            mammographic units. The Centre           enable full integration between             region. It therefore o ers healthcare             spotting early signs of breast cancer in             • West Cornwall Hospital, Penzance;
18                                          provides breast-screening services       PACS and the NBSS (National Breast          professionals a single and more                   dense glandular breast material. In these            • St Michael’s Hospital, Hayle.                                                         19

                              HOW DID WE GET TO
                              THIS POINT SO QUICKLY?
                              TECHNOLOGY PIONEER AND VIRTUAL COMPUTING ENVIRONMENT (VCE) LEADER.                                                                                                  MICHAEL CAPELLAS IS THE LEADER OF THE VCE COALITION
                              JOINED BY EXPERTS FROM CSC CAPELLAS LED A DISCUSSION ON TECHNOLOGY EVOLUTION AND HOW                                                                                The Virtual Computing Environment coalition (VCE) which             journey to the private cloud for organisations. The VCE’s Vblock
                              IT HAS BROUGHT THE WORLD TO THE BRINK OF BUSINESS CHANGE ON SUCH A HUGE SCALE.                                                                                      comprises Cisco, EMC and VMware represents an unprecedented         Infrastructure Packages deliver a complete IT infrastructure
                                                                                                                                                                                                  level of collaboration in development, services, and partner        that integrates bestof-breed virtualisation, networking, compute,
                                                                                                                                                                                                  enablement that reduces risk in the infrastructure virtualisation   storage, security, and best-of-breed management technologies.

                                            Capellas’s CV reads like a history of         around 24 months.” Having an IP layer          has expanded the edge of both public           something more than technology              well-run corporate data centre may           environment, end-users do not need to
                                            technology leadership. He has held            in place means network capacity can be         and corporate networks,” explained             potential to create a true inflection        only use 30% of its capacity. This leads     worry about whether they have enough
                                            CEO positions at First Data Corporation,      dynamically assigned as needed and             Capellas. “Smart phones are everywhere.        point, and that extra factor                to problems in times of plenty, but in       servers or the right number of licenses.
                                            MCI, HP and Compaq. Prior to Compaq,          users are only charged for what they use.      As mini-apps in their millions spread          is provided by economics. A global          hard times it is simply unacceptable.        Now, applications and data storage will
                                            Capellas spent 20 years in technology         This marked a conceptual change for            across the world’s population, barriers        recession meant organisations of every      Of course it’s also now unnecessary.         dynamically take up the space they
                                            positions for Oracle, SAP and                 most large organisations as they came to       between previously separate technologies       kind had to reduce costs to survive,                                                     need, as required. It is an automatic,
                                            Schlumberger. He currently serves on          understand the commercial advantages           are being broken down. Content is              and that has driven demand for entirely     CONSUMPTION-BASED IT                         organic process.” With virtualisation,
                                            the board of directors of Cisco Systems       of only paying for usage. “Not only            doubling every six months and includes         new commercial models. “Economic            “The cloud represents commercialisation      infrastructure can reach unheard-of
                                            and last year was appointed leader of the     did costs generally come down,” said           voice telephony, video, animation and          problems are good for technology,”          of converged technology, enabling            utilization rates of close to 100%.
                                            VCE coalition. There could be no better       Capellas, “but it led to greater operational   business data: it’s all just digital content   said Capellas. “Real technology             many organisations to divest                 And when demand seems likely to
                                            guide than Capellas, therefore, to take us    flexibility with businesses no longer being     that’s created, shared, recycled and           breakthroughs tend to happen                themselves of many fixed costs and            exceed supply, you simply buy another
                                            through the evolution and future outlook      constrained by availability. Instead they      blended within a world of multi-media          immediately after periods of economic       focus on core business. Buying in IT as a    block of converged, combined
                                            of cloud technology.                          could pursue opportunity wherever              applications and activities.” These are        di culty. Businesses are likely to freeze   set of on-demand services, paying only       processing, storage and networking
                                                                                          it appeared, confident that their               the steps that have brought us to where        investment during the downturn, and         for what they use, choosing only what        capacity, just as you might slot in
                                            TECHNOLOGY EVOLUTION                          infrastructure would enable growth             we are now: adoption of IP for networks;       when conditions change for the better,      they really need enables a revolutionary     another low-cost blade today.
                                            The discussion began with a look at           in more or less any direction.”                new levels of processing power; the            they want to make up for lost time by       change for the better in their cost base     So how close are we to cloud maturity?

                                                                                                                                                                                                                                                                                                                                          PREMIUM / CSC / SUMMER 2011
                                            the key technological advancements                                                           fast consumerisation of wireless and           seeking big operational improvements.       and agility. It’s hard to see why they       “The best sign of acceptance,”
                                            that have brought us to this inflection        CAPACITY FOR CHANGE                            the dramatic growth in content.                That’s when they seek out and invest        would not do this.” Most end-users need      concluded Capellas, “will be when
                                            point in enterprise IT. “The story of         This data communications revolution                                                           in radical new ideas.” In short, old        no longer think too much about               no one cares about discussing the
                                            the cloud began in 2003, when most            was followed by a step-change in the           THE ECONOMIC FACTOR                            commercial models no longer represent       networking capacity because it is            cloud anymore. The underlying key
                                            large organisations began to use IP for       power and flexibility of processing,            The cloud is the natural outcome of this       value for money. Historically ROI on IT     virtualised, thanks to the use of IP.        characteristic is simply consumption-
                                            their network management,” explained          the catalyst being the arrival of Intel’s      fast, evolutionary change. The demand          has been low. This is due to many           “We assume that capacity will be there       based IT, and that is the key to
                                            Capellas. “Up until this point, most          X-86 microprocessing architecture. This        or flexibility in use, together with the        factors not least the cost of maintaining   when we need it,” said Capellas, “and        understanding and then to acceptance.”
                                            businesses used dedicated leased lines for    brought down processing costs and              explosion in content, means that               legacy systems and servers dedicated        that we will only pay for what we use.
                                            data networking, yet the move to IP took      allowed for new levels of scalability.         networks can no longer be managed in           to specific applications with additional     We can apply the same approach to a
                                                                                                                                                                                                                                                                                  ARTICLE ORIGINALLY PUBLISHED IN
20                                          place right across the world in a period of   Finally, came wireless technology. “This       a traditional way. But it takes                capacity for “emergencies”. Even a          total infrastructure. In this converged       SMART BUSINESS, CSC’S UK MAGAZINE.                      21

                                                                                                                                                                                                                                                                                         security and Trusted Cloud capabilities,

                              CYBERSECURITY                                                                                                                                                                                                                                              which will enable organisations to
                                                                                                                                                                                                                                                                                         develop secure new architectures.

                                                                                                                                                                                                                                                                                         A similar challenge exists associated
                                                                                                                                                                                                                                                                                         with the rise of new mobile operating
                                                                                                                                                                                                                                                                                         systems and platforms.

                                                                                                                                                                                                                                                                                         CSC DELIVERING CONFIDENCE
                                                                                                                                                                                                                                                                                         IN CYBERSECURITY

                                                                                                                                                                                                                                                                                         Our nearly 2,000 cyber professionals, led
                                                                                                                                                                                                                                                                                         by some of the most respected names in
                                                                                                                                                                                                                                                                                         global cybersecurity, serve both
                                                                                                                                                                                                                                                                                         commercial and public sector clients
                                                                                                                                                                                                                                                                                         worldwide providing vulnerability
                                                                                                                                                                                                                                                                                         analysis, penetration testing, data loss
                                                                                                                                                                                                                                                                                         prevention, managed security, and cyber

                              TO CSC CUSTOMERS
                                                                                                                                                                                                                                                                                         forensics training and analysis. We also
                                                                                                                                                                                                                                                                                         have a global StrikeForce available 24x7
                                                                                                                                                                                                                                                                                         to respond to cybersecurity incidents;
                                                                                                                                                                                                                                                                                         a worldwide infrastructure of Security
                                                                                                                                                                                                                                                                                         Operations Centres; and the ability to test
                                                                                                                                                                                                                                                                                         software’s cybersecurity characteristics
                                                                                                                                                                                                                                                                                         at our Common Criteria Test Laboratories
                                                                                                                                                                                                                                                                                         – the world’s largest installed base –
                                                                                                                                                                                                                                                                                         located in North America, Europe, and
                                                                                                                                                                                                                                                                                         Asia. We are the first organisation to
                              MORE AND MORE PEOPLE ARE NOW ASKING WHAT INFORMATION IS REALLY AT RISK, WHAT THAT RISK                                                                                                                                                                     achieve an independent, third-party
                              REPRESENTS TO THEIR ORGANISATION, AND HOW CYBERSECURITY CAN HELP THEM MANAGE THAT RISK.                                                                                                                                                                    Software Engineering Institute Capability
                                                                                                                                                                                                                                                                                         Maturity Model (SEI-CMM) Level 3 rating,
                                                                                                                                                                                                                                                                                         and have secured a SEI-CMM Level 4
                                                                                                                                                                                                                                                                                         rating for our strength in protecting
                                                                                                                                                                                                                                                                                         the integrity of client information.
                                                                                                                                                                                                                                                                                         For Sam Visner who leads CSC’s cyber
                                                                                                                                                                                                                                                                                         strategy, “To succeed in the future,
                                                                                                                                                                                                                                                                                         companies will need to move from
                                            Cybersecurity can no longer be a             baked into whatever information system     a competitive discriminator.               INNOVATIONS TO HELP                          “If people Google                                            compliance, to using cybersecurity as a
                                            simple matter of compliance. In a world      they buy, so they don’t have to worry      In the public sector, government           TACKLE NEW THREATS                                                                                        competitive discriminator and managing
                                            of sophisticated threats to intellectual     about it. Add to this that more and more   agencies, much like the private sector,    Organisations must respond to new            ‘cybersecurity’ and ‘CSC,’                                   the risk to their intellectual property,
                                            property, citizen information, critical
                                            infrastructures, and financial
                                                                                         systems are being connected through
                                                                                         the Internet – in particular for certain
                                                                                                                                    compete for business, particularly in
                                                                                                                                    today’s challenging budget environment.
                                                                                                                                                                               threats like polymorphic viruses and
                                                                                                                                                                               advanced persistent threats, which can
                                                                                                                                                                                                                            they should say it looks like                                Attention to cybersecurity will rise.
                                                                                                                                                                                                                                                                                         It won’t be a question of compliance
                                            transactions, equal cybersecurity            companies who own and operate critical     Some savvy agencies are also beginning     get into a system, remain resident there     somebody’s trying to make                                    – it will be a question of survival.”
                                            protection is not available to every         infrastructure – with formerly isolated    to understand that an agency that          surreptitiously for a long time and be                                                                    “At CSC, we’re doing a lot!” states
                                            aspect of a global enterprise. New           systems linking to public systems and      doesn’t have good cybersecurity will       di cult to spot.
                                                                                                                                                                                                                            a point, and we are!”                                        Visner. “At this point in time, we are
                                            architectures for cloud and mobile           introducing a whole new set of risks.      lose the confidence of its citizens, who    And threats will continue to become          SAM VISNER, CSC’S CYBER STRATEGY LEAD                        further upgrading our Security
                                            computing o er both opportunities and                                                   then may decide its services are no        more adaptive and subtle, with changing                                                                   Operations Centres so we can monitor
                                            concerns. A more nuanced approach,           CYBERSECURITY AS                           longer useful.                             signatures and sets of fingerprints                                                                        threats even more e ectively, and give
                                            one that relies on risk assessment           A COMPETITIVE ADVANTAGE                    Furthermore, people tend to focus on       making them more di cult to detect.                          what’s happening inside their enterprise,    clients greater situational awareness
                                            and intelligence use of cybersecurity        Today, a number of companies in the        the safety of customer data, operational   Such threats can even imperil formerly                       as well as in the global environment. This   of what’s happening inside their
                                            resources, is needed in today’s              private sector are beginning to question   data… but a company’s intellectual         isolated, embedded systems, including                        way they will be able to see threats as      organisations as well as the general
                                            challenging cybersecurity environment.       their risk and how cybersecurity can       property – their marketing plans,          Industrial Control Systems used in                           they evolve, before they hit their           external environment in which they
                                            There are, of course, areas of activity,     give them a competitive advantage.         product design, and research and           factories and critical infrastructures.                      operations. New computer-aided tools         operate. We are also introducing

                                                                                                                                                                                                                                                                                                                                       PREMIUM / CSC / SUMMER 2011
                                            like financial services firms, that have       Aircraft manufacturers are looking into    development – may be the thing of          Many companies have systems that were                        are being developed so companies can         advanced cybersecurity consulting
                                            always been at persistent risk and have      cybersecurity to check the origin of       most value to preserve their business      built piecemeal and are segmented into                       become more rapid and e ective in            capabilities that will let clients assess
                                            taken serious measures in this field.         each plane part and that its test data i   from adversaries and competitors. In the   individual stovepipes. They simply don’t                     assessing a threat and selecting the         risks to their information, including their
                                            But on the whole, companies that have        s valid; similarly, pharmaceutical         years to come, global competition for      have the ability, at the enterprise level,                   right defence for it.                        intellectual capital. If people Google
                                            taken a low-level compliance-based           companies can see it as a means to         business will include e orts to develop    to look across the whole organisation,                       Finally, more and more companies             ‘cybersecurity’ and ‘CSC,’ they should
                                            approach to cybersecurity – an               check test data as well, and track the     and acquire intellectual property and      making it di cult to determine if                            are adopting new architectures, like         say it looks like somebody’s trying to
                                            approach that attempts the “spread”          origins of their raw materials. In both    intellectual capital – those things that   a system has been infected.                                  the cloud, which o er tremendous             make a point, and we are!”
                                            cybersecurity standards equally across       cases, this is a matter not only of        set a company apart. As these become       In this respect, situational awareness                       operational advantages, but also present
                                            an entire enterprise – are vulnerable; the   compliance, but also of improving          more valuable than ever before, the        represents an important innovation,                          security issues of a new kind. These         CONTACT
22                                          same is true for those who believe it is     product confidence, which can become        threat to them will increase.              enabling companies to understand                             must now be addressed with cloud             SAM VISNER //                 23

                                                                                                                   GLOBAL LEADER IN VACCINE DEVELOPMENT, GSK
                                                                                                                   BIOLOGICALS RELIES ON THE SUPPORT OF AN IT DEPARTMENT
                                                                                                                   FULLY FOCUSED ON THE PROCESSES AND NEEDS OF SPECIFIC
                                                                                                                   JOB ROLES. AT THE HEAD OF THIS TEAM IS DANIEL LEBEAU,
                                                                                                                   VICE PRESIDENT OF INFORMATION & MANAGEMENT SYSTEMS,
                                                                                                                   AND EUROPEAN CIO OF THE YEAR 2011 AS VOTED BY INSEAD
                                                                                                                   AND CIONET. HE TAKES A LOOK AT THE KEY FACTORS BEHIND
                                                                                                                   INFORMATION SYSTEMS AND TELLS US ABOUT HIS STRATEGY.

                                                                                                                   WHAT SPECIFIC FEATURES                                  HOW DO YOU ADD VALUE?
                                 BIOGRAPHY                                                                         OF THE IT DEPARTMENT
                                                                                                                   ARE YOU RESPONSIBLE FOR?
                                                                                                                                                                           D. L.: Firstly, by improving the productivity and
                                                                                                                                                                           e ciency of processes (electronic invoicing,
                              After obtaining a doctorate in                                                       DANIEL LEBEAU: Well, the department doesn’t             document management, etc.), and by increasing
                              physics, Daniel Lebeau started                                                       really have any IT technicians! We’re e ectively        customer satisfaction (planning, forecasting,
                              his career with Euratom before                                                       made up of about a hundred project managers,            etc.). Secondly and more specifically, by
                              being appointed IT manager for                                                       process engineers and scientists, of whom half          providing a robust global platform which
                              Kraft Foods, Belgium, in 1991.                                                       have an average of about five years experience           guarantees that vaccines are manufactured the
                              In 2000 he joined GSK Biologicals                                                    with SAP. The IT technicians we use are external,       same way all over the world. In a very highly
                              as Vice President of Management                                                      about 250 in all. The department has a kind             regulated industry, we also make a significant
                              & Information Systems. He was                                                        of IT management and consultant structure,              contribution to compliance with regulatory
                              already identified as one of the                                                      an “internal CSC” – on a reduced scale – and has        requirements. Finally, even if innovation in our
                              world’s top 50 CIOs by the magazine                                                  a corresponding budget representing less than           organisation comes mainly from R&D, we
                              Information Week in 2008.                                                            1.5% of sales, which is very small for the              contribute to the implementation of innovative
                                                                                                                   pharmaceutical industry.                                processes (project management tools,
                                                                                                                                                                           collaborative tools, etc.).
                                                                                                                   HOW DO YOU SEE THE ROLE OF THE CIO?
                                                                                                                   D. L.: Nowadays, the CIO is a processes engineer        IN WHICH WAY HAVE YOU INTEGRATED
                                                                                                                   whose greatest challenge is to fight against the         THESE NEW TECHNOLOGIES?
                                                                                                                   fragmentation of systems and respond to the need        D. L.: We’re very proactive in providing our
                                                                                                                   to radically simplify everything. It’s a question       people with new tools for collaboration and
                                                                                                                   of limiting the number of di erent technologies,        knowledge management. These tools are
                                                                                                                   which isn’t always easy given the very specific          available for home use at much lower cost
                                                                                                                   demands of the industry. For our part, we have          than is currently the case for enterprise use.
                                                                                                                   eliminated almost 200 systems and have kept             Responding to the impact of this
                                                                                                                   only a single major ERP system for finance,              consumerisation is not only about cost savings
                                                                                                                   procurement, HR, manufacturing and part                 and the productivity gains to be realised, but
                                                                                                                   of our project management processes.                    is also a question of reputation. If the tool has
                                                                                                                                                                           a good reputation among users, this will be

                                                 SIMPLIFICATION                                                    WAS IT THE CRISIS AND PRESSURE TO
                                                                                                                   CUT COSTS THAT DROVE THIS STRATEGY?
                                                                                                                   D. L.: We’ve always wanted to simplify things.
                                                                                                                   Here, as elsewhere, there’s a culture of integration
                                                                                                                                                                           reflected in the quality of our projects and
                                                                                                                                                                           ultimately on the attractiveness of the
                                                                                                                                                                           IT department as integral to adding value.

                                                 IS STILL THE NO. 1
                                                                                                                   that pushes us to limit the number of interfaces        DO YOU THINK CLOUD COMPUTING
                                                                                                                   we use; there’s a concern about continuously            IS A REAL SOLUTION FOR THE FUTURE?
                                                                                                                   updating assets to preserve their value; and there’s    D. L.: Currently it’s more of a solution for

                                                                                                                                                                                                                               PREMIUM / CSC / SUMMER 2011
                                                                                                                   a focus on the project itself (as opposed to the        processes that are commodities. We were one of

                                                 CHALLENGE IN IT
                                                                                                                   upstream and downstream phases) as the only             the first major companies to use cloud computing
                                                                                                                   thing that really adds value. It is this culture that   for email, calendars and our intranet. As well as
                                                                                                                   has been preparing us naturally for years to            reducing costs, cloud computing means we’ll see
                                                                                                                   manage the pressure to reduce expenditure, to           a whole wave of new functionalities in a few
                                                                    Daniel Lebeau, Vice President of Information   the point where we’ve actually cut IT costs per         months and we’ll stop having to spend valuable
                                                                       & Management Systems, GSK Biologicals       employee to about €5,000 a year. The crisis did         time updating our systems. For the future we’re
                                                                                                                   however drive us to monitor costs more closely          thinking about the applications that can be
                                                                                                                   by way of an annual benchmarking of all costs per       integrated the best, and which will enable the
24                                                                                                                 platform (PC, servers, SAP, etc.).                      greatest cost savings.                              25

                              PEOPLE MEAN BUSINESS

                              PROVE IT                                                                                                              ABOUT THE AUTHOR
                                                                                                                                                    DAVID TAYLOR IS A GLOBAL
                                                                                                                                                    PRACTITIONER ON LEADERSHIP AND FAST-
                                                                                                                                                    TRACK, LASTING CHANGE, WORKING WITH

                              W        ithin your organisation, the biggest     compared to what you do each and every                              LEADING COMPANIES WORLDWIDE.
                                                                                                                                                    AUTHOR OF THE NAKED LEADER SERIES OF
                                       long-term success factor is the          day. Everything else is just noise.                                 BOOKS, HE IS FOUNDER OF THE NAKED
                              money made and saved by your leaders,             OK – what indeed do you have to do to                               LEADER ORGANISATION, HAS KEYNOTED IN
                                                                                                                                                    40 COUNTRIES AND FEATURED IN THREE
                              with their ability to ensure that people          deliver the results you have long wanted?                           TV SERIES. HE IS HONORARY PROFESSOR
                              deliver the financial results that you really      Based on 25 years of real company                                   OF LEADERSHIP AT WARWICK UNIVERSITY
                              need. This is true if you are a private or        research, these are, I believe, the first critical                   BUSINESS SCHOOL, BUSINESS
                                                                                                                                                    AMBASSADOR FOR THE PRINCES TRUST,
                              public company, or a charity, in a society        actions to take. However, before I share                            AND A FORMER CHAIRMAN OF WOKING
                              where profit (surplus cash) is too often           them with you, I need you to do me a                                FOOTBALL CLUB IN ENGLAND.
                              expressed as “evil”, and losses are almost        favour. Please, don’t believe a single word                

                              always expressed as “terminal”.                   you read. Just do it, see the results and
                              Bringing these two paragraphs together,           trust your own experience.
                              it is time for leadership to get real – to turn   The present economic crisis has shown               Focus this on Openness, Communication
                              soft skills into hard results.                    we need strong, ambitious leaders to do             and Culture:
                              But then you already know all of that!            something di erent:                                 Openness – Your leaders must bring truth
                              As a successful executive, you really want                                                            in the room, and encourage everyone to

                              to lead your organisation to make such                    SET YOUR PEOPLE FREE                        do so. Get to the point, and save a fortune
                              lasting change, fast, and to prove it in real             WITHIN CLEARLY DEFINED                      in time, meetings and money.
                              financial terms.                                           BOUNDARIES.                                 Communication – Ensure that everyone
                              So, why is it not happening?                      Put in place a Company Way that makes               is free to find out what they need to know,
                              Because we have not taken on board                clear what people are free to do, within            without fear or favour, even if top down
                              the key lessons from the past, from the           what boundaries. Otherwise they will, at            communication will continue by itself.
                              “change agenda,” the “knowledge economy”          one extreme, do far less than they are able,        Culture – Your culture equals you. When
                              and about the behaviour of our people.            or at the other, whatever they so choose!           your leaders talk about culture they have
                              Now I have nothing against change                 Either of these leads to under performance,         to realise they are talking about
                              programs. The fact is that people will only       increased costs and lower morale.                   themselves, every time.
                              do something to the best of their abilities       Your Company Way is best described with

                              for one reason alone, and that is if they         a football analogy, where principles – length                  UNLOCK THE SKILLS
                              want to – if they personally choose to.           of game, o -side etc., – are coupled with                      AND TALENT THAT
                              However, this focus on choice not change          the way each team chooses to play the                          YOU ALREADY HAVE.
                              does not help us, in itself, because there are    game – formations, style, etc. It is these          Identify, by asking them, each person’s
                              simply too many choices. Which brings us          freedoms on how a manager chooses to                biggest strength, and ensure they have
                              to the “knowledge economy”: We have               play and what the team do week on week              a chance/choice to use that strength
                              access to too much information, data              that make them win, or lose.                        on a day to day basis. In short, give your

                              and knowledge, and that volume grows                                                                  people permission to be the very best

                              every day.                                                                                            that they already are. They will respond.
                              Also, so what if your leaders and people                     YOUR LEADERS                             In overall terms, the future of leadership
                              know something – what are they going to                      MUST BE ROLE MODELS.                     must be very di erent from the past.
                              do about it? Which brings us to behaviour:        People follow (and copy) leaders who                In organisational terms, it is time for your
                              As a leader, what you know is clearly             are consistent in what they say and do.             leaders to stand up and be counted.
                              important, what you say even more so,             Your leaders must be role models for the            In personal terms, what are you going
                              however these are but blades of grass             language and behaviour they seek in others.         to do about it, and when?.


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