Docstoc

12266_the_concierge

Document Sample
12266_the_concierge Powered By Docstoc
					                   Care Provider Report For
                        The Concierge
                             2310 ELDRIDGE PKWY S
                               HOUSTON, TX 77077
                              Telephone: 281-558-3900
                                  Fax: 281-558-4434
                        Website: http://www.conciergecare.com




January 26, 2011           OurParents Care Provider Report      1
Table of Contents
Summary .......................................................................................................................................................................................... 3
Description....................................................................................................................................................................................... 4
Services ............................................................................................................................................................................................ 5
Medicare .......................................................................................................................................................................................... 8
User Reviews ................................................................................................................................................................................. 13
Hospitals ........................................................................................................................................................................................ 14
Community .................................................................................................................................................................................... 15
Facilities......................................................................................................................................................................................... 16




January 26, 2011                                                         OurParents Care Provider Report                                                                                             2
Summary
The Concierge
2310 Eldridge Pkwy S Houston, TX 77077
                                                                                               5 of 5 stars




                                                                                Average Provider Prices
           Type of Care                       Payment Options                      for Houston, TX

  Nursing Home                           Medicare                        Yes   Nursing Home          $5,320/mo
  Skilled Nursing Facility               Medicaid                        No    Private:
  Short Term Care: Rehabilitation,       Veteran's Benefits              No    Nursing Home          $4,010/mo
  Respite                                                                      Semi-Private:
                                         Long Term Care Insurance        Yes
  Hospice




January 26, 2011                           OurParents Care Provider Report                                       3
Description
The Concierge is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-
four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery;
others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for
Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest
from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a
given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in
a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use
tools like long term care insurance to pay for nursing home care.

Also, The Concierge care provider provides hospice care. Hospice care is an infusion of home care and facility care provided to
benefit terminally ill patients and support their families through their tough times.

Also, The Concierge is a skilled nursing facility (SNF). It is primarily engaged in providing skilled nursing care and related
services for residents who require medical or nursing care; or rehabilitation services for the rehabilitation of injured, disabled,
or sick persons.

Skilled nursing facilities cater to patients who either need short-term rehab while recovering from surgery; or require long-term
nursing and medical supervision. Skilled Nursing facilities are very often associated with area hospitals.




January 26, 2011                                 OurParents Care Provider Report                                                      4
Services
Facility Details
 Year Opened: 2005
 In Hospital: No
 Capacity: 114
 Occupancy: 79
Accommodations
 Security
  • 24 Hour Up and Awake Staff
  • Emergency In-Room Call System
  • Fire Sprinkler System
  • Fully Fenced Facility
 Smoking: No
 Furniture: Yes
 Parking Transportation
  • Access to Public Transportation Nearby
  • Resident Parking
  • Guest Parking
 Room Amenities
   •   Air Conditioning
   •   Cable Hook Up
   •   Climate Control Thermostat
   •   Walk-In Shower
   •   Wheel-In Shower
   •   Wheelchair Accessible
   •   Private Telephone Line
Care Options
 Outside Agencies:   Yes
 Diabetic Care
  • Diet
  • Oral Medication
  • Insulin Injection Self-Administered
  • Insulin Injection Staff-Administered
 Special Health Conditions
   •   Arthritis
   •   Asthma
   •   Breathing Support with Oxygen
   •   Broken Bones
   •   Cancer
   •   Colostomy or Urostomy
   •   Depression
   •   Emphysema or Other Lung Disease (COPD)
   •   Heart Disease or Heart Failure



January 26, 2011                             OurParents Care Provider Report   5
  • Management of an I.V.
  • Management of a Feeding Tube
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
 On Site Services
  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
 Personal Assistance Types
  • Foot Care
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
 Nursing Staff Level: 8 - 24 Hours
 Physician Staff Level: Routine Visits
Community
 Dietary Options
   • Gluten-Free
   • Low Sugar
   • Vegetarian
   • Low Sodium
 Recreational Activities: full activity program every day. very individual centered. music, books, games, parties,
 outtlings and field trips, food parties, arts & crafts, cooking club
 Dining Options
  • Restaurant Style
  • Room Service as Needed
 Meals Served
   • Lunch
   • Breakfast
   • Dinner
   • Snack
 Particular Groups: we like everybody
 On Site Community Services
   •   Activity Director
   •   Beautician/Barber
   •   Clubhouse/Meeting Rooms
   •   Computer/Internet Access
   •   Designated Family Visiting Area
   •   Garden
   •   Guest Dining
   •   Housekeeping
   •   Laundry Service



January 26, 2011                              OurParents Care Provider Report                                        6
   • Library
   • Maintenance Director
   • TV/Media Room
Staffing
 Hours Per Resident Per Day
  Licensed Practical And Licensed Vocational Nurses: 1 hour 2 minutes
  Certified Nursing Assistants: 3 hours 26 minutes
  Registered Nurses: 37 minutes
  Background Check: Yes
  Certifications: All staff have extensive orientation and training, continued educational opportunities are given
  on a regular basis.
Medicare
 Survey Dates
  Health 04/29/2010
  Fire 04/28/2010




January 26, 2011                               OurParents Care Provider Report                                       7
Medicare Report

Medicare Ratings                     Medicare Audit Summary

 Overall                                Category        This Facility   State Average

 Health Inspections                   Health Issues          9               7
                                      Care Issues            4               3
 Quality Measures
                                      Fire Safety            8               3
 RN Staff

 Nurse Staff




January 26, 2011      OurParents Care Provider Report                                   8
Medicare Details


  Health Inspections

Last Standard Health Inspection: 04/29/2010

Lists the health requirements that the nursing home failed to meet.
                   Inspectors determined that the care provider failed Inspection Date Of                    Level of      Residents
     Type
                                          to:                             Date    Correction                  Harm         Affected
                                                                                                           Isolated
                                                                                                           minimal harm
 Mistreatment     Write and use policies that forbid mistreatment, neglect and
                                                                                 04/29/2010   05/20/2010   or potential    Few
 Deficiencies     abuse of residents and theft of residents' property.
                                                                                                           for actual
                                                                                                           harm

                                                                                                           Isolated
                                                                                                           minimal harm
 Quality Care     Make sure that residents with reduced range of motion get
                                                                                 04/29/2010   05/03/2010   or potential    Few
 Deficiencies     proper treatment and services to increase range of motion.
                                                                                                           for actual
                                                                                                           harm

 Resident         Make sure all assessments are accurate, coordinated by an                                Pattern of
 Assessment       RN, done by the right professional, and are signed by the      04/29/2010   05/04/2010   potential for   Some
 Deficiencies     person completing them.                                                                  minimal harm

                                                                                                           Pattern of
 Resident                                                                                                  minimal harm
                  Develop a complete care plan that meets all of a resident's
 Assessment                                                                      04/29/2010   04/30/2010   or potential    Some
                  needs, with timetables and actions that can be measured.
 Deficiencies                                                                                              for actual
                                                                                                           harm

                                                                                                           Pattern of
 Resident                                                                                                  minimal harm
                  Keep each resident's personal and medical records private
 Rights                                                                          04/29/2010   05/03/2010   or potential    Some
                  and confidential.
 Deficiencies                                                                                              for actual
                                                                                                           harm

                                                                                                           Isolated
                  1) Make sure that residents who take drugs are not given too
 Pharmacy                                                                                                  minimal harm
                  many doses or for too long; 2) make sure that the use of
 Service                                                                         04/29/2010   06/05/2010   or potential    Few
                  drugs is carefully watched; or 3) stop or change drugs that
 Deficiencies                                                                                              for actual
                  cause unwanted effects.
                                                                                                           harm

                                                                                                           Isolated
                                                                                                           minimal harm
 Environmental    Make sure that the nursing home area is free of dangers that
                                                                                 04/29/2010   04/30/2010   or potential    Few
 Deficiencies     cause accidents.
                                                                                                           for actual
                                                                                                           harm

                                                                                                           Pattern of
 Environmental
                  Have a program to keep infection from spreading.               04/29/2010   05/03/2010   minimal harm    Some
 Deficiencies
                                                                                                           or potential



January 26, 2011                                     OurParents Care Provider Report                                                   9
                                                                                                      for actual
                                                                                                      harm

                                                                                                      Isolated
                                                                                                      minimal harm
 Administration
                Keep complete, dated lab records in the resident's file.    04/29/2010   05/07/2010   or potential   Few
 Deficiencies
                                                                                                      for actual
                                                                                                      harm




January 26, 2011                                   OurParents Care Provider Report                                         10
Medicare Details (Continued)


  Quality Measures

Information comes from data that the nursing homes regularly report on all residents. It includes aspects of residents' health, physical
functioning, mental status and general well being.
                                        Quality Measures                                               Average in Texas The Concierge
Long-Stay Residents
NOTE: For the following measures, higher percentages are better.
Percent of long-stay residents given influenza vaccination during the flu season                               79%                   0%
Percent of long-stay residents who were assessed and given pneumococcal vaccination                            75%                   0%
NOTE: For the following measures, lower percentages are better.
Percent of long-stay residents whose need for help with daily activities has increased                         15%                   0%
Percent of long-stay residents who have moderate to severe pain                                                3%                    0%
Percent of high-risk long-stay residents who have pressure sores                                               7%                    0%
Percent of low-risk long-stay residents who have pressure sores                                                0%                    0%
Percent of long-stay residents who were physically restrained                                                  1%                    0%
Percent of long-stay residents who are more depressed or anxious                                               11%                   0%
Percent of low-risk long-stay residents who lose control of their bowels or bladder                            35%                   0%
Percent of long-stay residents who have/had a catheter inserted and left in their bladder                      3%                    0%
Percent of long-stay residents who spend most of their time in bed or in a chair                               4%                    0%
Percent of long-stay residents whose ability to move about in and around their room got worse                  8%                    0%
Percent of long-stay residents who had a urinary tract infection                                               8%                    0%
Percent of long-stay residents who lose too much weight                                                        5%                    0%
Short-Stay Residents
NOTE: For the following measures, higher percentages are better.
Percent of short-stay residents given influenza vaccination during the flu season                              61%                  90%
Percent of short-stay residents who were assessed and given pneumococcal vaccination                           55%                  90%
NOTE: For the following measures, lower percentages are better.
Percent of short-stay residents who have delirium                                                              0%                    0%
Percent of short-stay residents who had moderate to severe pain                                                10%                   3%
Percent of short-stay residents who have pressure sores                                                        6%                   10%




January 26, 2011                                     OurParents Care Provider Report                                                       11
Medicare Details (Continued)


  Fire Safety Inspections

Lists the fire safety requirements that the nursing home failed to meet. Fire safety results are not included in the nursing home's Overall
Rating.
                              Inspectors determined that the            Inspection Date Of                                           Residents
          Type                                                                                              Level of Harm
                                  building did not have:                   Date    Correction                                        Affected
                            construction that can resist fire for one
 Hazardous Area                                                                                        Isolated minimal harm or
                            hour or an approved fire extinguishing      04/28/2010     05/03/2010                                    Few
 Deficiencies                                                                                          potential for actual harm
                            system.

 Illumination and                                                                                      Pattern of minimal harm
                            emergency lighting that can last at least
 Emergency Power                                                        04/28/2010     05/14/2010      or potential for actual       Some
                            1 1/2 hours.
 Deficiencies                                                                                          harm

                            an approved installation, maintenance                                      Widespread of minimal
 Fire Alarm Systems
                            and testing program for fire alarm          04/28/2010     05/13/2010      harm or potential for         Many
 Deficiencies
                            systems.                                                                   actual harm

 Automatic Sprinkler        automatic sprinkler systems that have                                      Isolated minimal harm or
                                                                        04/28/2010     04/29/2010                                    Few
 Systems Deficiencies       been maintained in working order.                                          potential for actual harm

 Building Service                                                                                      Widespread potential for
                            properly protected cooking facilities.      04/28/2010     05/07/2010                                    Many
 Equipment Deficiencies                                                                                minimal harm

 Medical Gases and
                            proper medical gas storage and                                             Widespread potential for
 Anesthetizing Areas                                                    04/28/2010     05/01/2010                                    Many
                            administration areas.                                                      minimal harm
 Deficiencies

                            weekly inspections and monthly testing                                     Widespread potential for
 Electrical Deficiencies                                                04/28/2010     05/14/2010                                    Many
                            of generators.                                                             minimal harm

                            properly installed electrical wiring and                                   Widespread potential for
 Electrical Deficiencies                                                04/28/2010     05/03/2010                                    Many
                            equipment.                                                                 minimal harm




January 26, 2011                                      OurParents Care Provider Report                                                         12
OurParents User Reviews
On Jan 25, 2011 09:49PM EDT, an OurParents user provided the following review of this care provider:

   Overall Rating

   Staff Helpfulness

   Cleanliness

   Quality of Care


The Concierge is an average sized, not for profit, nursing home with 114 beds based in Houston, TX. At last check,
the facility had 79 residents indicating that it is 69% occupied which is about average within the state of Texas. The
provider accepts only medicare, and provides resident and family counseling services.

This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of January
2011, the medicare rating for The Concierge, was 5 stars. Only 9% of nursing homes have 5 stars in Texas.
Important to note that this facility has recently improved and has gone from 4 stars to 5 stars.

We have compared the detailed Medicare data for The Concierge with other senior care providers in Texas. When
compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about
average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of
licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health
inspection was on 04/29/2010. When comparing the health condition of long stay residents to other nursing homes
in Texas, it is more likely for residents to be given a pneumococcal vaccination and to be given influenza
vaccination during the flu season and it is less likely for residents that the need for help with daily activities would
increase over time, for residents to be more depressed or anxious, to have a catheter inserted and left, to lose too
much weight, and to have a urinary tract infection for high-risk residents to have pressure sores for low-risk
residents to lose control of their bowels.

To view the full report for this facility, and to understand more about its Medicare rating, go to here




January 26, 2011                                  OurParents Care Provider Report                                      13
Nearby Hospitals
 West Houston Medical Center
 12141 Richmond Ave
 Houston, TX 77082
 Tel: 281-588-8080
 Average Rating: 86%
 Acute Care
 Heart Failure Care Rating: 97%
 Heart Attack Care Rating: 100%
 Pneumonia Care Rating: 98%
 Surgical Infection Prevention Rating: 86%
 Memorial Hermann Memorial City Medical Center
 921 Gessner
 Houston, TX 77024
 Tel: 713-242-3000
 Average Rating: 86%
 Acute Care
 Heart Failure Care Rating: 95%
 Heart Attack Care Rating: 98%
 Pneumonia Care Rating: 96%
 Surgical Infection Prevention Rating: 98%
 Christus St Catherine Hospital
 701 South Fry Road
 Katy, TX 77450
 Tel: 281-599-5700
 Average Rating: 86%
 Acute Care
 Heart Failure Care Rating: 96%
 Heart Attack Care Rating: 98%
 Pneumonia Care Rating: 96%
 Surgical Infection Prevention Rating: 89%
 Spring Branch Medical Center
 8850 Long Point Road
 Houston, TX 77055
 Tel: 713-467-6555
 Average Rating: 91%
 Acute Care
 Heart Failure Care Rating: 98%
 Heart Attack Care Rating: 99%
 Pneumonia Care Rating: 97%
 Surgical Infection Prevention Rating: 96%




January 26, 2011                             OurParents Care Provider Report   14
Community Profile for in Houston, TX
Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check
with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

Annual Crime Occurrences                                           People
                                   77077      Avg.                  Male Population                           48.41%
Violent Crimes                       6         3                    Female Population                         51.59%
Property Crimes                      5         3                    Median Age                                37 Years
                                                                    Average Individual Income                 $40,123
Weather Conditions                                                  Average Household Income                  $59,585
Average High Temperature                  93.7° F                   Population Change                         15.20%
Average Low Temperature                    42° F
Rainy Days                                  19%                    Cost of Living
Average Rainfall                        39.4 inches                 Compared to the National Average
Average Snowfall                         0.2 inches                 Overall                        11% Below
                                                                    Cost of Food                    6% Below
Religions                                                           Utilities                       4% Below
Percent Religious                        50.38%                     Miscellaneous                   3% Below
Protestant                               26.05%
Catholic                                 18.19%                    Race
Baptist                                  14.65%
Methodist                                 5.02%
Other Christian                           2.90%
Pentecostal                               2.45%
All Other                                 7.19%

General Environment
Provided By EPA; Closer to 100 is better
Air Quality                            1 / 100                      White                                     65.4%
Water Quality                         37 / 100                      Hispanic/Latino                           14.8%
Superfund Sites                       10 / 100                      Black                                      9.2%
Physicians per 100k                     268.6                       Asian                                      7.7%
                                                                    Multiracial                                2.5%
                                                                    Other                                      0.2%

                                                                   Education
                                                                    High School Graduate                      95.64%
                                                                    Associate Degree                           6.11%
                                                                    Undergraduate Degree                      35.08%
                                                                    Graduate Degree                           16.30%




January 26, 2011                                  OurParents Care Provider Report                                                      15
Similar Providers Near HOUSTON, TX
     1.   The Concierge

          No Pricing Available
          2310 Eldridge Pkwy S Houston, TX 77077
     2.   Tarrytowne Estates

          $2,000 / Month
          1815 Enclave Pkwy Houston, TX 77077
     3.   Home Sweet Home Residential Care Facility For The Elderly #2

          No Pricing Available
          2814 Stone Way Dr Houston, TX 77082
     4.   Heavenly Home Health Services Inc

          No Pricing Available
          13210 Richmond Ave Houston, TX 77082
     5.   Silverstar Healthcare Services Inc

          No Pricing Available
          3118 Hazy Park Dr Houston, TX 77082
     6.   A+ Medics Services Inc

          Accepts Medicare
          11222 Richmond Ave Ste 101 Houston, TX 77082
     7.   Heartland Healthcare Center West Houston

          No Pricing Available
          2939 Woodland Park Dr Houston, TX 77082
     8.   Autumn Years Llc

          No Pricing Available
          2111 Willowlake Dr Houston, TX 77077
     9.   Houston Hospice

          No Pricing Available
          1800 S Dairy Ashford St # 330 Houston, TX 77077




January 26, 2011                            OurParents Care Provider Report   16

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:0
posted:2/6/2013
language:English
pages:16