Docstoc

Meeting _ Event Resource Guide - Hilton

Document Sample
Meeting _ Event Resource Guide - Hilton Powered By Docstoc
					          Meeting & Event Resource Guide
Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They
are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages,
we focus on the following touch points: creativity, consistency, communication, flexibility and image.

To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you
with coordinating the many details that are necessary for making the perfect meeting, convention or event a success.
Please note that all pricing is subject to change.

We look forward to supporting you in planning a successful event.


                                      Hilton Atlanta
                255 Courtland Street NE, Atlanta, Georgia, United States 30303
                          Tel: 1-404-659-2000 Fax: 1-404-221-6368




                                  www.Hilton.com

                                www.atlanta.hilton.com
                                             Table of Contents


General Information
  • Hotel Overview
  • Guest Room diagrams with specifications
  • Suite Information and Descriptions
  • Dining Information with Restaurant Descriptions
  • Hotel Shop(s) Information

Function Space and Banquets
   • Function Space Diagrams with specification
   • Catering Menus available separately

Resource Information
   • Hotel specifics listed alphabetically

Forms
   • Activities
   • Amenity Request Form
   • AV Form (For Exhibitors)
   • Credit Application
   • Credit Card Authorization
   • Electrical Form
   • Internet Form
   • Miscellaneous Request Form
   • Phone Form
   • Planning Checklist
   • Room Re-Key Form
   • Shipping Form




                                                                 2
GENERAL INFORMATION

The Hilton Atlanta hotel offers the ideal setting for business or pleasure in downtown Atlanta, Georgia with
convenient access to all that is important in Atlanta. We are 15 minutes from Hartsfield-Jackson International Airport;
the closest convention hotel to the I-75/I-85 Connector; and within walking distance to the Georgia World Congress
Center, Georgia Aquarium, CNN Center, Centennial Olympic Park, World of Coke, MARTA, The Mall at Peachtree
Center, Georgia Dome, Philips Arena, 27 restaurants, and more. Many more restaurants, shopping, museums, and
Turner Field, home of the Atlanta Braves, are a short taxi ride away.

Rooms & Suites

The hotel portion of the property consists of 1242 newly renovated guest rooms and suites feature warm, rich color
tones and contemporary style. On the Executive Level you'll visit the Executive Lounge, with private check-in and
checkout, continental breakfast, and social time with evening beverages and hors d'oeuvres. Our helpful staff is
available to assist you and provide such services as complimentary faxing and copying, shoe shine, and jacket valet.

In addition to comfort, our Executive Level Rooms provide high-speed internet access and dual-line telephones with
customized voicemail, data port, and speakerphone. An additional telephone is available in the bathroom for your
convenience.

If you're a group planner, there are 82 Executive Level Rooms, enabling you to offer attendees a range of room types to
choose from.

    •    Guest Room, Suites, Executive Rooms, and Accessible Rooms Accommodations & Amenities

Dining

Dining is a celebration at the Hilton Atlanta, whether you prefer an elegant dinner or a quick bite on the go. Under the
direction and expertise of Executive Chef Louis Spost, our enticing menu selections feature only the finest ingredients
for your culinary pleasure. For breakfast, lunch, an elegant dinner, or at any time of the day, Hilton Atlanta is the ideal
location. Whether for an exclusive board meeting, a large reception, or anything in-between we have a dining outlet to
meet your needs and exceed your expectations.


* Restaurant hours of operation are subject to change based on hotel occupancy

                                For Additional Details on Dining at the Hilton Atlanta


FUNCTION SPACE AND BANQUETS

Function Space

An 18,576 sq. ft. Grand Ballroom, 16, 244 sq. ft., Grand Salon, 41,000 sq.ft. Galleria Hall, 4,180 sq. ft. Crystal
Ballroom, and 55 individual meeting rooms are all included in the 104,000 total square feet of
convention/exhibition/meeting space. The hotel’s SMARTFLO™ area contains 63,000 sq. ft. of meeting space on one
level – the most of any downtown area hotel. The SMARTFLO™ area is located on the 2nd level of the hotel and
consists of the Grand Ballroom, Grand Salon, 14 breakout rooms and a large pre-function area.

Banquets

Our Culinary Team is an experienced group of the finest, most qualified culinary artists in Atlanta.
The creativity and excellence in our hotel's culinary delivery extends to our catered events.




                                                                                                                              3
SOURCE INFORMATION

Advertising Opportunities
Affiliates
Airline Information
Amenities
Americans with Disabilities Act (ADA)
Audio/Visual
Automated Teller Machines
Baby-Sitting Services
Balloons
Banks
Banquet Beverage Selection
Banquet Curfews
Banquet Equipment
Banquet Menu Selection
Banquet Terms and Conditions
Bell Services
Billing
Box Lunches
Business Center
Bus/Bus Companies
Car Rental Agencies
Cash Paid Outs
Cash Paying Guests
Celebrity/ Dignitary Visits
Check Cashing Privileges
Check-In and Checkout
Community Outreach
Concierge
Convention Center
Corkage
Credit Cards
Credit Policy
Currency Exchange
Dance Floor/Staging
Decorations
Destination Management Companies (DMC)
Deposits
Diagrams
Dietary Requirements
Directions to the Hotel
Drug Stores
Dry Cleaning
eEvents
Electrical
Elevators
Emergency Procedures
Environmental Commitment
Facilities
Fax Machines/Copier Rental
Fax Numbers
Fire Codes
Fitness Center
                                         4
Flags
Floral/Florist
General Manager
Gift Certificates
Gift Ideas
Gratuities
Group Reservations Identification Program (GRIP)
Group Check-In, Arrival and Departures
Guest List Manager
Guest Rooms
Guest Room Deliveries
Guest Service Hotline
Hair Salon
Heat
HHonors
Hospitality Desks
Hospitality Suites Functions
Hotel Facts/History
Housekeeping
In Conjunction With (ICW’s)
Indemnification
In-Room Dining
Interpretation/Translation Services
Internet Services
Key Cards
Key Hotel Contacts
Kosher
Labor
Laundry/Valet
Limousine Services
Linen Selection
Liquor Laws
Load-In/Load Outs (Production, Decor, & Staging)
Loading Dock
Local Information
Lost and Found
Luggage Storage
Manager on Duty (MOD)
Mail Services
Master Accounts
Medical Facilities/Services
Meeting Room Capacities
Meeting Room Deliveries
Meeting Room Set Standard
Newspapers/Publications
Office Equipment/Supplies
Personalized Group Web Page
Pets (policies)
Post-Convention Meeting
Post Event Report
Posting of Events
Pre-Convention Meeting
Printing Services
Public Transportation
                                                   5
Pyrotechnics
Radios/Pagers/Nextels
Registration Assistance
Reservations (RAPID!)
Restaurants/Lounges
Restaurant Reservations
Restrooms
Resumes
Ropes/Stanchions
Safes/Safety Deposit Boxes
Security
Shipping and Receiving
Shopping
Signage/Banners
Site Inspection/Pre-planning
Smoking
Sound System
Special Meal Requests
Storage
Suites
Taxes
Taxicabs
Team Member Recognition
Telephones/Telecommunications
Trash Removal
Tuxedo/Formalwear
Voice Mail
Weather
Wheelchairs
Wired Payment
Worship Services
Zip-Out Checkout




                                6
ADVERTISING OPPORTUNITIES
The hotel offers groups and their affiliate opportunities to sponsor/advertise during the specified dates of the
meeting/exhibit. Your Event Manager will provide detailed information and can discuss other ideas not listed below:

        Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc.
        Video Channel
        Plasma Screens
        Banners/Signage

Back to Resource Information

AFFILIATES
Groups meeting in conjunction with a conference, but not part of the official convention program, who require meeting
space will work directly with our Events Department. All meeting space, if available, will be at the hotel’s normal
prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.

A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be
individually contacted by the Catering/Events Department to set up food, beverage and billing arrangements.

Back to Resource Information

AIRLINE INFORMATION
Airline                                                      Nationwide
Aero Mexico                                                1-800-237-6639
Air Canada                                                 1-888-247-2262
Air France                                                 1-800-237-2747
Air India                                                  1-800-223-7776
Air Jamaica                                                1-800-523-5585
Air New Zealand                                            1-800-262-1234
Air Tran                                                   1-800-247-8726
Alaska Airlines                                            1-800-426-0333
All Nippon Airways                                         1-800-235-9262
American Airlines                                          1-800-433-7300
America West Airlines                                      1-800-235-9292
Austrian Airlines                                          1-800-843-0002
British Airways                                            1-800-247-9297
Continental Airlines                                       1-800-525-0280
Delta                                                      1-800-221-1212
Frontier                                                   1-800-432-1359
Japan Airlines                                             1-800-525-3663
Jet Blue                                                   1-800-538-2583
KLM Royal Dutch Airlines                                   1-800-447-4747
Korean Air                                                 1-800-438-5000
Lufthansa                                                  1-800-645-3880
Midwest Airlines                                           1-800-452-2022
Northwest (Domestic)                                       1-800-225-2525
Northwest (International)                                  1-800-447-4747
Qantas                                                     1-800-227-4500
Singapore Airlines                                         1-800-742-3333
Southwest Airlines                                         1-800-435-9792
Spirit Airlines                                            1-800-772-7117
United Airlines                                            1-800-521-0810
US Air                                                     1-800-428-4322
Varig                                                      1-800-468-2744
Virgin Atlantic                                            1-800-862-8621




                                                                                                                               7
Airport Information
The nearest airport is the Hartsfield-Jackson International Airport located 12 miles, approximately 15 minutes from
the Hilton Atlanta Hotel.

Map and Directions

Hartsfield-Jackson International Airport

Shuttle Service

The Atlanta LINK is the exclusive shuttle service to and from the Hartsfield-Jackson International Airport and the main
(business/city) areas of Downtown, Midtown and Buckhead. The Atlanta LINK provides group charter services. The
Atlanta LINK is committed to providing fast, reliable, courteous, and affordable transportation service to the major
hotels in these areas. Customer Service can be reached at 404-524-3400.

The Atlanta LINK is the only transportation service with a customer service booth. The Atlanta LINK is conveniently
located in the Ground Transportation area of Hartsfield-Jackson International Airport. From baggage claim follow the
signs to ground transportation. The Atlanta LINK is located in section C, stalls 10 to 14.

Please click here to get answers to FAQ's about The Atlanta LINK.

Airport licensed wheel chair accessible (lift) van service is offered on a reservation basis.
Credit cards accepted: American Express, Master Card and Visa

Limo and Sedan Services

A Nash Limousine                                       (404) 456-7351
A National Limousine                                   (404) 762-3007
A Touch of Class Limousine                             (770) 975-5932
A Watkins Limousine                                    (404) 758-3181
Access Atlanta Limousine                               (770) 592 5275
Act-One Transportation                                 (770) 493-8670
Airport Limousine                                      (404) 929-9555
Airport Metro Limousine                                (404) 766-6666
Alpine Limousine Inc.                                  (770) 396-0101
Atlanta Airport Superior Limousine                     (770) 457-4794
Atlanta Livery Company                                 (404) 872-8282
Atlantic Limousine Services                            (770) 751-7078
Bonny's A-1 Limousine                                  (770) 922-2222
Boston Coach - Georgia Corp                            (404) 238-0707
Britannica Chauffeur Service                           (404) 786-3836
Carey-Executive Limousine                              (404) 223-2225
Chariott Limousine Service, Inc.                       (770) 323-3003
Chauffeur One                                          (404) 218-3100
East Atlanta Limousine                                 (404) 622-2215
Empire International Ltd.                              (201) 784-1200
Executive Priority Limousine Svc., Inc.                (404) 881-9770
Executive Transport                                    (770) 434-4222
First Atlanta Limo                                     (770) 541-9337
First Corporate Limousine                              (770) 933-9000
Georgia One Limousine, Inc.                            (678) 945-0321
Greene Classic Limousine                               (404) 875-3866
Harmon & Son Limousine                                 (770) 461-9122

Back to Resource Information




                                                                                                                       8
AMENITIES
The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of
amenities below or advise your Catering/Event Manager of your specific preferences or budgeting guidelines.

All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 21% For a
standard delivery, the fee is $4.00 per room.

Standard Amenities

The Hilton Atlanta offers a broad selection of Standard Amenity Packages consisting of the following:

                                   Seasonal Whole Fruit                                              Cheese and Fruit
                                  & Smart Water    $14                                                Quad Plate $28




 Presentation of three pieces of seasonal whole fresh fruit
                                                              A quad plate with two cheeses and sliced fresh fruits and
 on white china ( eg. golden apple, tangerine, plum,
                                                              berries, Gold bag of house made herb crackers, with
 Orange, Peach) decorated with flowers. Served with a
                                                              wine (or water).
 bottle of Smart water.


                                    Sweet Water Brewery                                          Sweet Grass Dairy
                                   (Atlanta, Georgia) $20                                (Thomasville, Georgia) $36




 A soft pretzel, cheddar cheese, grainy mustard               A camembert (green hill) style buttery cow’s milk
 accompanied with two bottles of chilled sweet water 420      cheese, gold bag of house made crackers, grapes, green
 beers.                                                       apple and Honeycomb, wine.


                                            Hummus and                                        The Tuscany          $40
                                           Pita Chips $12




                                                              Cured Italian sausage, prosciutto ham, mozzarella,
 A Hanks root beer bottle                                     olives, tomatoes, gold bag of house made crackers,
                                                              Tuscan red wine.


                                 House Made Raspberry                                             Chocolate Truffle,
                                      Caramel Popcorn                                   Courvoisier & Amaretto $42
                                  & Chocolate Covered
                                    Pretzel Rods $25


                                                              Six Silky smooth truffles, miniature bottles of
 Two bottles special Hanks root beer and Dr Browns
                                                              Courvoisier and amaretto
 crème soda.
                                                              (or starbucks chilled frappacino).


                                                                                                                          9
                           Turn Down Amenity         $32                                             Champagne and
                                                                                             Tuxedo Strawberries $40




                                                                Six tuxedo strawberries displayed on a painted
 Small box of four truffles and one miniature bottle of         Chocolate plate. Accompanied with a bottle of chilled
 courvoisier.                                                   champagne
                                                                (375ml size Mumm Cordon Rouge or Korbel Natural).


                                  Snack Attack            $20                             Georgia on My Mind         $100




                                                                An array of southern treats that includes: Georgia
 Mini grocery cart, assortment of goldfish crackers,            pecans, Coca Cola tray, Aluminum Coca Cola Bottles,
 snickers, M&M’S, Zapps potato chips, kit kats, trail mix.      Coca Cola glass, Atlanta postcard, Atlanta map, grits bits
                                                                crackers, kiss my grits towel.


                                    Sweet Dreams $250                                             Sports Package     $130




 A gift especially created for relaxation, this basket          Bag of pistachios, three chilled local beers, Saralyn’s
 includes potpourri, bath crystals, scented candle, White       Shortbreads Atlanta sports souvenirs to include bat, hat,
 Tea Service, lullaby banana bread.                             koozie, Balls, playing cards.


A 48-hour notice required on all amenities except; Whole Fruit & Smart Water, Quad Cheese & Fruit, Raspberry
Caramel Popcorn, Truffle & Courvoisier.

Specialized painting of company logo or wording requires 72-hours notice. An additional service charge of $12.00 will
apply to specialized logo paintings.

An 18% service charge and 7% sales tax will be added to all orders.

Back to Resource Information

AMERICANS WITH DISABILITIES ACT (ADA)
The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and
transportation services are, and will be, in substantial compliance with applicable public accommodation obligations
under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a
list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible
for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you
with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance
with the ADA in the set up and conduct of meetings for your event.
Back to Resource Information


                                                                                                                            10
AUDIO/VISUAL


                       , our audiovisual company, brings over 30 years of experience in the field of audio visual to your
meeting at the Hilton Atlanta. Presentation Services may be reached by dialing 404-221-6893. PSAV has exclusive
rights to all hanging points in the Grand Ballroom.
Back to Resource Information

AUTOMATED TELLER MACHINES
There are two (2) ATMs conveniently located in our Lobby Level across from the Marketplace.
Back to Resource Information

BABY-SITTING SERVICES
The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with
the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not
responsible for the services rendered by these agencies.

The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the
vendor. No room charges or master billing for babysitting services is permitted.

Mommy Moments                                                            TLC Sitters of Atlanta
770-621-5757                                                             11205 Alpharetta Highway
Email: info@mommymoments.com                                             Suite C2
Web: www.mommymoments123.com                                             Roswell, GA 30076
                                                                         770-410-4774
                                                                         Email: tlcatl@bellsouth.net
                                                                         Web: www.tlcsittersofatlanta.com
Back to Resource Information                                             9:00 a.m. – 5:00 p.m.

BALLOONS
There is a $50.00 clean up fee for the use of helium balloons. All helium tanks must be in an approved safety
stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by
guest. Please see the Banquet Event Order (BEO) for other specific contractual information.

Let’s Celebrate                                                        Balloons Over Atlanta
4000 Northfield Way                                                    739 Trabert Avenue
Suite 300                                                              Atlanta, Georgia 30318
Roswell GA 30076                                                       404-231-3090
678-879-9900                                                           Email: sales@balloonsover.com
Email: denise@letscelebrateevents.com                                  Web: www.balloonsover.com
Web: www.letscelebrateevents.com
Back to Resource Information

BANKS
                                                                       SunTrust Plaza
Bank of America – The Mall at Peachtree Center
                                                                       303 Peachtree Street, NE
231 Peachtree St., SW
                                                                       Atlanta, GA 30308
Atlanta, GA 30303
                                                                       404-335-2682
404-332-2700
                                                                       Web: www.suntrust.com
Web: www.bankofamerica.com                                             Lobby Hours:
Lobby Hours:                                                           Monday:        9:00 a.m. – 4:00 p.m.
Monday:        9:00 a.m. – 4:00 p.m.                                   Tuesday:       9:00 a.m. – 4:00 p.m.
Tuesday:       9:00 a.m. – 4:00 p.m.                                   Wednesday:     9:00 a.m. – 4:00 p.m.
Wednesday:     9:00 a.m. – 4:00 p.m.                                   Thursday:      9:00 a.m. – 4:00 p.m.
Thursday:      9:00 a.m. – 4:00 p.m.                                   Friday:        9:00 a.m. – 6:00 p.m.
Friday:        9:00 a.m. – 6:00 p.m.
                                                                       Sat. & Sun:      Closed
Sat. & Sun:    Closed


                                                                                                                       11
Wachovia Bank Peachtree Center Financial Center
240 Peachtree Center, NW
Atlanta, GA 30303
404-332-6773
Web: www.wachovia.com
Lobby Hours:
Monday:        9:00 a.m. – 4:00 p.m.
Tuesday:       9:00 a.m. – 4:00 p.m.
Wednesday:     9:00 a.m. – 4:00 p.m.
Thursday:      9:00 a.m. – 4:00 p.m.
Friday:        9:00 a.m. – 4:00 p.m.
Sat. & Sun:      Closed

Back to Resource Information


BANQUET BEVERAGE SELECTION
The Hilton Atlanta offers a choice of standard and premium beverages on banquet bars. The following is a list of
beverages currently offered by our beverage department for banquets. As the availability of some of the items vary,
this list may or may not be complete and is subject to change. Specialty items are available upon request.

BANQUET BAR LIST
(125.00 Bartender fee)

DOMESTIC BEER
Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, O'Doul's (Non-alcoholic)

STANDARD WELL BRANDS
Jim Beam Bourbon Whiskey, Canadian Club Blend Whiskey, Cutty Sark Scotch Whiskey, Gordon’s
Gin, Gordon’s Vodka, Bacardi Superior Rum, Jose Cuervo Especial

PREMIUM WELL BRANDS
Johnnie Walker Red Label Whiskey, Maker’s Mark Bourbon Whiskey, Crown Royal Blend Whiskey,
Tanqueray No.10, Stolichnaya Vodka, Bacardi Superior Rum, Sauza Hornitos

WINE BY THE GLASS
Canyon Road – Merlot, Cabernet Sauvignon, Chardonnay, Sauvignon Blanc, White Zinfandel
Sycamore Lane -Pinot Grigio, Little Boomey – Shiraz, Banrock Station – Riesling
Freixenet Blanc de Blanc – Sparkling Wine

PREMIUM WINES BY THE GLASS
Beringer Founder’s Estate – Cabernet, Cellar No.8 – Merlot, Echelon – Pinot Noir, Fetzer Valley Oaks–
Shiraz, Dancing Bull – Zinfandel, Brancott – Sauvignon Blanc Chalone Monterey – Charonnay, Jacob’s
Creek – Pinot Grigio, Chateau Ste. Michelle – Riesling, Montevina – White Zinfandel, Segura Vidas Aria– Brut

IMPORTED BEER
Heineken, Amstel Light, Corona Extra

PREMIUM BEER
Sweetwater Brewing 420 Pale Ale, Samuel Adams Boston Lager

All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-
alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request.

Back to Resource Information




                                                                                                                       12
BANQUET CURFEWS

There is an outdoor function curfew of 9:00 p.m.

Back to Resource Information

BANQUET EQUIPMENT

Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory,
which have associated costs, will be passed on to your group.

Please note the hotel does not carry the following items:
    • 8 ft. Tables
    • High Stools
    • Coffee Tables
    • Sofas
For more information on banquet equipment, please see your Catering/Event Manager.

Back to Resource Information

BANQUET MENU SELECTION

We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to
your Catering/Event Manager 30 days prior to your conference date. We are happy to custom design menu proposals
for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event.

Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be
accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.

Back to Resource Information

STANDARD BANQUET TERMS AND CONDITIONS

1.       ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the
space is tentatively being held and will be held on a definite basis upon signing of the Event Order (“EO”). The terms
and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force
and the EO is intended to provide specific function/event information in support of the original agreement. If for any
reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate
size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to
confirm the room assignment.

2.      GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event,
you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth
on the reserve side of your EO will serve as the final arrangements for your event. The services, products, fees, etc. as
noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us
or the number of people indicated at the time you signed the sales agreement or the EO, whichever is greater. We will
not undertake to serve more than 3 % more than this guaranteed minimum.

3.      LABOR CHARGE: If the guaranteed number for your event is less than 30 persons, we will add a $75 labor
charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge
or gratuity to our employees working at your event.

4.       OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your
guests, invitees and other persons vacate the designated event space at the end time indicated on the final EO. You
further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure
to comply with these regulations.

5.      GRATUITY & SERVICE CHARGE: 14.5 % of the food and beverage total plus applicable state or local tax

                                                                                                                       13
will be added to your account as a gratuity and fully distributed to servers, and where applicable, bussers and/or
bartenders assigned to the Event. 9.5 % of the food and beverage total, plus any applicable state or local tax, will be
added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover
discretionary costs of the Event.

6.       PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at
the time of your event. We will communicate these increases to you in advance. We will require written confirmation
that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable
substitutions in menus and you agree to accept such substitutions.

7.      SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a
set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then
you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to
any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or
contractors.

8.      OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic
beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from
outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not
purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any
outside food or beverage served in our function space regardless if Hotel labor is required.

9.      AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you
including guest rooms, common areas and transportation services will be in compliance with our public
accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of
any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You
agree to pay all charges associated with the provision of such aids by the Hotel.

10.     PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or
promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton
does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of
compensation related to revenue for food, beverage, room or equipment rental.

11.     CANCELLATION: You may cancel this agreement only upon giving written notice to us. The parties agree
and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you
agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in
paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification
seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and
applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be
owed for cancellation of your sleeping room contract.

12.     CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including
health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29
CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to
cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full
responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our
premises during the time of your event. Should you require any rigging services for this event, all such services must
be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated
therewith.

Back to Resource Information

BELL SERVICES
Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and
beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate
is per person in/out & $8.00 per person roundtrip, plus state tax, and is subject to change. Departure notices and bag
pulls should be coordinated with our Guest Services Manager and/or Bell Captain, and Events Manager.
Back to Resource Information


                                                                                                                        14
BILLING
Should you require a master account for billing purposes, please complete and return our credit application. Upon
approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event
Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site
daily review with the Group Billing Coordinator.

Back to Resource Information

BOX LUNCHES
Box lunches are available through Catering or Events Department. We can help you create your own customized
lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you
and provide delivery to your specified location on the property.

Back to Resource Information

BUSINESS CENTER
Whatever your business needs are, they can all be accommodated through FedEx Kinkos, our in-house Business
Center.

Prices are quoted on an individual basis, depending on the type of equipment needed as well as the scope of the job
requested. In order to address your specific group’s needs, please refer to the Business Center or discuss them with
your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited
services, the Business Center is designed with everyone’s needs in mind.

Business hours are:

6:30 a.m. - 11:00 p.m.   Monday thru Friday
9:00 a.m. - 5:00 p.m.    Saturday
11:00 a.m. - 7:00 p.m.   Sunday

For large quick printing or copying jobs, we recommend calling:

FedEx Office, Hilton Atlanta
255 Courtland Street
Atlanta, GA 30303
404-221-6940
Email: usa0661@fedexkinkos.com
Web: www.fedex.com
For additional services & volume pricing:
Barbara Monk, Major Accounting Manager
404-787-5787
Email: barbara.monk@fedexkinkos.com

Back to Resource Information

BUS/BUS COMPANIES

MARTA (Metropolitan Atlanta Rapid Transit Authority)
2424 Piedmont Road, NE
Atlanta, GA 30324-3311
404-848-5000
Email: schedinfo@itsmarta.com
Web: www.itsmarta.com
6:00am – 11:00pm      Monday thru Friday
8:00 am - 10:00 pm    Saturday, Sunday, & Holidays
Back to Resource Information


                                                                                                                       15
CAR RENTAL AGENCIES
Following are the three Hilton Atlanta preferred companies, their locations, and contact numbers.

Hertz Rent-A-Car 800-654-3011                                    Avis Rent-A-Car 800-321-3712
Locations:                                                       Locations:

Atlanta Hartsfield-Jackson International Airport                 Atlanta Hartsfield-Jackson International Airport
1920 Auto Port Drive                                             4225 Car Rental Row,
Atlanta, GA 30320, USA                                           Atlanta, GA 30320, USA
404-530-2925                                                     404-530-2700
Hours of Operation:   24 Hours, 7 Days                           Hours of Operation: 24 Hours, 7 Days

Courtland Street HLE                                             Courtland Street
202 Courtland Street                                             143 Courtland St NE,
Atlanta, GA 30303, USA                                           Atlanta, GA 30303 , USA
404-221-0188                                                     404-659-4814

Hours of Operation:                                              Hours of Operation:
7:00am – 7:00pm Monday thru Friday                               9:00am – 5:00pm Sunday
8:00am – 4:00pm Saturday                                         7:00am – 7:00pm Monday
10:00am – 4:00pm Sunday                                          7:00am – 6:00pm Tuesday thru Wednesday
                                                                 7:00am – 7:00pm Thursday thru Friday
                                                                 7:00am – 3:00pm Saturday

Budget Rent-A-Car 800-527-0700
Locations:

Atlanta Hartsfield-Jackson International Airport
4150 Car Rental Row,
Atlanta, GA 30320, USA
Hours of Operation: 24 Hours, 7 Days
404-530-3000

Courtland Street
140 Courtland Street
Atlanta, GA 30303 , USA

Hours of Operation:
8:00am – 6:00pm Sunday
7:00am – 7:00pm Monday thru Friday
8:00am – 6:00pm Saturday

Back to Resource Information


CASH PAID OUTS

All cash paid outs will be processed via the Front Desk. An explanation, the total amount, and the name of the guest
will be required for approval of Cash Paid Outs. A receipt of payment will then printed out, in which a signature will
be required of the individual receiving the cash.

** If the guest is requesting reimbursement for a purchase they have already made (i.e. gas, taxi cab cost) - then a
receipt from the guest with proof of purchase will be required for approval.

Back to Resource Information




                                                                                                                       16
CASH PAYING GUESTS
In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Atlanta will require full
payment in advance for room and tax charges. In addition, there will be a $50.00 per day refundable deposit for
incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be
restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will
also be restricted.

Back to Resource Information

CELEBRITY/DIGNITARY VISITS
Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event
Manager is happy to work with you to accommodate any needs you have.

Back to Resource Information

CHECK CASHING PRIVILEGES
Hotel guests may cash checks in the amount of $50.00 per day at the Front Office. HHonors members can cash checks
according to their HHonors Level. The check must be imprinted with the guest’s name and address and made out to
Hilton Atlanta. Identification may be required.

Back to Resource Information

CHECK-IN AND CHECKOUT
Hotel check-in is after 3:00 p.m., and checkout is 11:00 a.m. All guests arriving before 3:00 p.m. will be
accommodated as rooms become available. There is no charge for Early check-in. Our Guest Service Department
and/or Bell Staff can arrange to check luggage for those guests arriving early when rooms are not available and for
guests attending functions on departure day.

Early Departure
Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been
confirmed, there will be a full night’s rate for early departure fee assessed in the event the guest departs prior to their
confirmed departure date.

Late Departure
Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss
availability and associated fees.

Satellite Check-In
Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival
manifest provided 3 days/72 hours in advance of major arrival. The success of a satellite check-in is very dependant on
the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able
to discuss these issues in more detail to determine if this is the correct solution for your arrival.

Zip Checkout
With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the
charges, use the television remote or dial extension 1461 to check-out. Please leave your keys in the room. If you are
not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk.

Back to Resource Information


COMMUNITY OUTREACH
Every year, we at the Hilton Atlanta, work closely with a number of community agencies either volunteering our time
to assist them, donating money, and in-kind contributions. We provide assistance to the Women's and Children's
Shelter of Atlanta. Donations from Hilton Atlanta team members for Valentine's Day help to provide them with food
and clothing. We also provide Coats for Christmas, toiletries, and other items throughout the year. We participate in
the March of Dimes Walkathon on an annual basis and we also volunteer to work the event and donate beverages. The
Atlanta Community Food Bank is another charitable organization we assist with. We host an annual luau event called
                                                                                                                              17
Lavapalooza which enables us the opportunity to raise funds to help the ACFB.

Throughout the year, we also participate in a number of donations to the community:
   • 100 Black Men of South Metro Atlanta
   • Childhood Austim Foundation
   • Martin Luther King Center
   • Children's Healthcare of Atlanta
   • American Heart Association
   • Georgia Cancer Foundation
   • Reynoldstown Revitalization Corp
   • Golden Harvest Misson
   • Jacob's Ladder
   • PAWS Atlanta
   • Future Business of Atlanta
   • American Liver Foundation
   • Camp Twin Lakes
   • Make a Wish Foundation

Back to Resource Information

CONCIERGE
Our concierge staff is pleased to provide:
   • Information on Atlanta
   • Directions and maps
   • Restaurant recommendations
   • Restaurant reservations
   • Suggestions for sightseeing
   • Planned itineraries, book tours and arrangement of excursions for groups and individuals
   • Sports tickets
   • Tee times for golfing
   • Coordination of appointments for day spas, salons and massages
   • Listings for child care services

Back to Resource Information

CONVENTION CENTER ATLANTA

Georgia World Congress Center
285 Andrew Young International Blvd., NW
Atlanta, Georgia 30313-1591
Email: contactus@gwcc.com
Web: www.gwcc.com
Travel: 5 Minutes from the Hilton Atlanta
Flat Rate Taxi Fees from/to the Airport
Downtown - $30.00
Midtown - $32.00
There is a $2.00 charge for each additional person.
Flat Rate Taxi Fees Within Downtown and Midtown
Fares originating from a business and concluding at a business within the zone of Downtown or Midtown have a rate of
$8.00 for one person. There is a $2.00 charge for each additional person.

Back to Resource Information




                                                                                                                 18
CORKAGE
It is policy of the Hilton Atlanta, that all food and beverage must be purchased through the hotel. All guests not
adhering to this policy may be denied service and/or charged the following fees:

    •   Liquor per liter                  $30.00
    •   Wine per 750 ml                   $20.00
    •   Wine per 1.5 liter                $40.00
    •   Domestic Beer per case            $25.00
    •   Soft Drinks per case              $15.00
    •   Water per case                    $15.00

The Bartender Service Charge is $125.00.

Back to Resource Information

CREDIT CARDS
The Hilton Atlanta accepts most major credit cards including Visa, MasterCard, American Express, Discover, &
Diner’s Club.

Back to Resource Information

CREDIT POLICY
Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified
check at least three business days prior to your function or by personal bank check two weeks prior to your function. If
you would like to establish credit, please contact your Catering/Event Manager.

Back to Resource Information

CURRENCY EXCHANGE
The front desk currently exchanges the following currency at the prevailing rate from Suntrust Bank:
Australian, Canadian, Denmark Kroner, European Union Euro, Hong Kong Dollar, Japan Yen, Mexico Peso, New
Zealand Dollar, Northern Ireland Pound, Norway Kroner, Scotland Pound, Singapore Dollar, Sweden Krona,
Switzerland Francs, United Kingdom Pound, United States Dollar, Argentina Peso, Bahamas Dollar, Bahrain Dinars,
Barbados Dollar, Belize Dollar, Bermuda Dollar, Brazil Real, Cayman Islands Dollar, Chile Peso, China Yuan,
Colombian Peso, Costa Rica Colon, Cyprus Pound, Czech Republic Koruna, Dominican Republic Peso, East Caribbean
Dollar, Egypt Pound, Fiji Dollar, Guatemala Quetzal, Honduras Lempira, Hungary Forint, Iceland Krona, India
Rupees, Indonesia Rupiah, Iraq Dinar, Israel Sheqalim, Jamaica Dollar, Jordan Dinars, Korea, South Won, Kuwait
Dinars, Malaysia Ringgit. Malta Lira, Morocco Dirham, Netherlands Antilles Gulden, Oman Rial, and Pakistan Rupees

Each guest is limited to a currency exchange of $100 per day, with identification. If a large amount of money is to be
exchanged, we strongly recommend handling the exchange through your home bank.

Back to Resource Information

DANCE FLOOR/STAGING

Dance Floors
Portable dance floors can be set in any desired location within the building. Each section measures 4’x 4’.

Staging
Portable staging is available in 6’x8’ sections with adjustable heights of 16”, 24”, or 32”.

Back to Resource Information




                                                                                                                     19
DECORATIONS
Please contact your Catering/Event Manager for a description of items available as well as complete party package
menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme
food presentations, and room accent decor and specialty linens.

We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain
insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right
to contract and charge for hotel staff to provide the labor for any installations or removals of such.

Back to Resource Information

DESTINATION MANAGEMENT COMPANIES (DMC)
Preferred vendors that have successfully worked with the hotel are listed below for your reference.

PRESENTING ATLANTA                                                    ATLANTA ARRANGEMENTS
Jim Cox                                                               Jennifer Tessler
3216 Paces Ferry Place                                                1350 Spring Street NW
Atlanta, GA 30305                                                     Atlanta, GA 30309
Phone: (404) 231-0200                                                 Phone: 404-443-5959
Fax: (404) 266-0308                                                   Email: aai@atlantaarrange.com
Email: jim@presentingatlanta.com                                       Web: www.atlantaarrange.com
Web: www.presentingatlanta.com

PRA Atlanta
Kelly Haywood
One Piedmont Center
Atlanta, GA 30305
Phone: 404-760-4237
Fax: 404-264-1956
Email: khaywood@pra.com
Web: www.pra.com

Back to Resource Information

DEPOSITS
Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout
your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not
wishing to utilize a credit card upon check-in.

Back to Resource Information

DIAGRAMS
Diagrams are available on our website or contact your Catering/Event Manager.
Back to Resource Information

DIETARY REQUIREMENTS
Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event
Manager if a special meal is required.

Back to Resource Information


DIRECTIONS TO THE HOTEL
From Hartsfield-Jackson International Airport:

Map and Directions

Back to Resource Information

                                                                                                                      20
DRUG STORES

Continental Drugs                                                      Walgreens Store # 06032
Hilton Atlanta Hotel                                                   595 Piedmont Ave.
255 Courtland Street                                                   Ste. 100
Atlanta, GA 30303                                                      Atlanta, GA 30308
404-659-8770                                                           Store Phone : 404-685-9665
Travel Time: Inside Hotel                                              Travel Time: 2 minutes from hotel
Store Hours:                                                           Store Hours: Open 24 hours
7:00am – 11:00pm Sunday thru Saturday                                  Pharmacy Hours: Open 24 hours

CVS Store # 4592                                                       Rite Aid Store #11790
12-J Broad St. SW                                                      891 Ponce De Leon Ave. N.E.
Atlanta, GA 30303                                                      Atlanta, GA 30306
Store Phone 404-681-1976                                               Store Phone: 404-874-0640
Travel Time: 2 minutes from hotel                                      Travel Time: 4 minutes from hotel
Store Hours:                                                           Store Hours:
7:00am – 8:00pm        Monday thru Friday                              8:00am – 10:00pm       Sunday thru Saturday
8:00am – 8:00pm         Saturday thru Sunday                           Pharmacy Hours:
Pharmacy Hours:                                                        9:00am – 9:00pm        Monday thru Friday
7:00am – 7:00pm        Monday thru Friday
                                                                       9:00am – 7:00pm        Saturday
8:00am – 6:00pm        Saturday                                        12:00pm – 6:00pm       Sunday
10:00am – 6:00pm       Sunday
Back to Resource Information

DRY-CLEANING – SEE LAUNDRY/VALET
Laundry, Pressing, or Seamstress services are available by dialing extension 1288 or 1775. Garments picked up for dry
cleaning prior to 9:00 a.m. are returned to guests by 6:00 p.m. the same evening. Garments picked up after 9:00 a.m.
will be returned the following day by 6:00 p.m. In house pressing picked up by 7:00 a.m. will be returned by 2:30 p.m.
Sewing will be returned within 24-hours.

Please note that there is no dry cleaning service on the following Holidays: Memorial Day, July 4, Labor Day,
Thanksgiving, Christmas and New Year’s Day. In-house pressing is available these days.

Back to Resource Information

eEVENTS
Hilton Family’s online booking channel for small groups and meetings.

Back to Resource Information

ELECTRICAL
The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your
Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor
services. All requests for power requirements are to be communicated to your Catering/Event Manager.

A complete production package is also available through your Catering/Event Manager. Please see forms for pricing
and ordering.

Back to Resource Information




ELEVATORS
The Hilton Atlanta hotel has eight guest elevators located on the Lobby Level. In addition, there is one parking garage
elevator located in the Lobby Level next to the Exhibit Hall entrance area.

Back to Resource Information

                                                                                                                     21
EMERGENCY PROCEDURES
The Hilton Atlanta is fully prepared to handle different types of situations to assist our guests. The following is
information on our emergency procedures:

•   The hotel internal emergency number is 66.
•   The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency
    number 66 will initiate the appropriate response.
•   Paramedics, Fire Department, and the Police Department are all located approximately 5 minutes from the hotel.
•   Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.
•   Emergency evacuation routes and procedures are located on the inside of all guest room doors.
•   Nearest emergency room: Emory University Hospital or Atlanta Medical Center – 0.50 miles from the hotel
                                                               2




•   Nearest hospital: Emory University Hospital or Atlanta Medical Center – 0.50 miles from the hotel
Back to Resource Information
ENVIRONMENTAL COMMITMENT
At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good
for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote
business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are
to “Reduce – Reuse – Recycle” as much as we can.

The Hilton Atlanta is committed to promoting the practice of sustainable hospitality through energy and water
conservation, waste reduction and recycling. We will strive to maintain an exceptional guest experience while
incorporating environmentally conscious practices into our operations. We will seek to engage our team members and
our guests to “think green” through ongoing education and awareness programs.

Hilton Atlanta’s Green Initiatives:

Energy Conservation
       Energy-saving compact fluorescent (CFL) light bulbs save energy throughout the hotel
       Meeting rooms utilize thermostat timers for efficient heating/cooling based on event schedules
       Executive Offices and meeting rooms equipped with motion/sound-sensitive lighting system

Water Conservation
      Guest bathrooms use ultra low-flush toilets
      Guest bathrooms use water restricted shower heads
      Linen and towel reuse program for multiple-night guests

Recycling & Waste Reduction
       Recycle all cardboard products used in the hotel. This includes boxes, cartons, crates, to-go cartons, etc.
       Old furnishings, linens, curtains, dishware and bedding donated to local charities
       Hotel kitchen provides bulk dispensers and reusable containers for beverages, food and condiments
       All mercury-containing light bulbs (fluorescent, halogen) are gathered and properly recycled
       E-waste products (electronic equipment, batteries) are gathered and properly recycled
       Fitness center uses shampoo/body wash dispensers in place of individual bottles
       In each of our dining outlets, linen napkins, silverware and tablecloths are used when food and beverages are
       served. During each of our meetings and conference dinners and banquets, reusable items are also used.

Miscellaneous
       Easy access to public transportation and relationships with rental car agencies that offer hybrid rental vehicles
       Vegetarian dining options available and incorporated into regular menu
       Digital signage has replaced paper for many meetings
       “Green” paperless tools such as e-proposals, POGs (Private Online Group Webpage) and e-events
       Paperless check-in and check-out

Back to Resource Information
                                                                                                                       22
FACILITIES
  • Fitness Center                                 ●   Restaurants
  • Saunas                                         ●   Lounges
  • Outdoor Jogging Track                          ●   Public Restrooms
  • Outdoor Basketball Court                       ●   Drug Store
  • Outdoor Pool                                   ●   Gift Shop

Back to Resource Information

FAX MACHINES/COPIER RENTAL
Your Catering/Event Manager can assist you with all your office equipment and rental needs.

Back to Resource Information

FAX NUMBERS
For Guests:                                        404-221-6368
Catering/Event office:                             404-221-6367
Sales office:                                      404-222-2967
Reservations office:                               404-221-6301

Back to Resource Information

FIRE CODES
The following are a few general regulations that typically fall under local fire authorities’ specifications. They should
be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as
all other applicable laws, codes, and regulations.

Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or
corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for
each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to
which they are leading.

There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room
sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles
and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations,
laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from
the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your
responsibility and final approved copies must be received at least three days prior to the event.

Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or
impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or
visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit.
Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to
confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the
fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger
of ignition of combustible materials or injury to occupants.

Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof.
Local fire authorities in advance of event set-up shall approve all extensive production plans.

Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for
chairs on both sides.

                                                                                                                          23
It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not
limited to fire and safety codes, rules and regulations.

Back to Resource Information

FITNESS CENTER
Our Fitness Center is one of the most extensive of the downtown hotels. Relax in style at our fully equipped health
club. Outdoor events can also be arranged by contacting you Catering/Event Manager.

•   Fully Equipped Center        ●    Free Weights and benches              ●   Fresh Towels
•   Precor weight machines       ●    Headphone Jacks – Televisions         ●   Precor Stationary Bikes
•   1/10 mile Jogging Track      ●    Precor treadmills                     ●   Precor Stair Steppers
•   StairMaster Stair Steppers   ●    Walking Track                         ●   Outdoor Basketball Court
•   Pool                         ●    3 Outdoor Tennis Courts
Hours of Operation:
Our Fitness Center operates 24-hours a day. The pool closes at 10:00 p.m. The fitness center is complimentary for all
Hilton Atlanta Guests.
Back to Resource Information

FLAGS
Our Banquet Department currently has three United States flags and one Georgia State flag in inventory. If you require
additional flags, please discuss rental costs with your Catering/Event Manager.
Back to Resource Information

FLORAL/FLORIST
Flowering Events is our partnering florist featuring Occidental and European traditions with flowers and plants. They
can provide beautiful table and buffet centerpieces for your special event. Their hours are 9:00 a.m. to 5:30 p.m.
Monday thru Saturday. Meetings or visits outside Business hours are scheduled upon appointment. Please contact
Flowering Events at 404-254-4780 for further information, or consult your Catering/Event Manager for assistance with
a proposal for your special event.

The Plant Peddler is our partnering florist. Since 1983, The Plant Peddler has been providing tropical plant leasing,
GUARANTEED plant maintenance, flowering plant programs and special event tropical plant rentals. They take
orders 24 hours a day/7 days a week. Please contact The Plant Peddler at 770-432-2649 for further information, or
consult your Catering/Event Manager for assistance with a proposal for your special event.
Back to Resource Information

GENERAL MANAGER
Brad Koeneman joined the Hilton Atlanta in the month of February 2006 as General Manager. He has been in the
hotel industry for over 20 years, previously holding the position as General Manager at Hilton Hotel in Pittsburgh, PA.
Mr. Koeneman is thrilled to welcome your group to the Hilton Atlanta and is accessible as needed.
Back to Resource Information

GIFT CERTIFICATES
A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are
available for purchase through our finance department and are designated for restaurants, lounges, logo shops and guest
room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail
shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact
your Catering/Event Manager for further details.

Back to Resource Information




                                                                                                                         24
GIFT IDEAS
http://www.hiltontohome.com/ - The Hilton Serenity Collection
http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise
http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection

Back to Resource Information

GRATUITIES
Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services
performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $1.00-
2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you.
Disclosure: all gratuities not outlined in the contract are discretionary.

Back to Resource Information

GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.)
Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.
      Automates the process of all reservations booked within or around an associated group block
      Reduces exposure to attrition
      Ability to monitor booking pace
      No charge – it’s FREE

Back to Resource Information

GROUP CHECK-IN, ARRIVALS AND DEPARTURES
The Hilton Atlanta has a porte cochére and ample room for bus loading and unloading. Bus Parking is not available at
the Hilton Atlanta. The bus loading and unloading area may be reserved and set up for satellite check-in and
convention registration, depending on your arrival pattern.

All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large
movements can be more efficiently accommodated at the group entrance.

Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have
agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in.

If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have
all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times
throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come,
first-serve basis.

Back to Resource Information

GUEST LIST MANAGER
An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line
and provides on-line guest list information.

Back to Resource Information

GUEST ROOMS
The hotel’s current bedding breakdown is as follows:
443 King; 786 Double/Doubles.
Georgia state law and local enforcement of national fire codes mandate that there is a maximum of four guests per
room (adults/children).


Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress
and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed.

Back to Resource Information

                                                                                                                        25
GUEST ROOM DELIVERIES
Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries based on single
publication, invitation, flyer, or amenity is as follows: under the door - $2.50 per envelope, $2.00 for deliveries outside
the door, and deliveries inside the room - $3.00. Items that are polybagged are not considered single items. Polybagged
items are charged at a flat rate of $7.50 per bag.
Back to Resource Information

GUEST SERVICE HOTLINE
Guests with specific needs or requests may pick up a house phone and dial extension 61. A hotel operator will direct
your needs to the appropriate hotel contact.

Back to Resource Information

HAIR SALON
Richie Arpino Salon
3201 Paces Ferry Place
Atlanta, GA 30305
404-231-5092
Email: arpinosalon@earthlink.net
Business Hours:        9:00am – 3:00pm            Mondays (Appointments Only)
                       9:00am – 7:00pm            Tuesdays & Thursdays
                       9:00am – 5:00pm            Wednesdays, Fridays, & Saturdays

Back to Resource Information

HEAT
HEAT (Hilton Environmental Analysis and Tracking) is our internal measurement system to collect, analyze,
and track environmental and social performance at our property as well as our brands globally. In so doing,
we are able to integrate sustainability as a core performance metric and drive economic and social returns.
Your Catering/Event Manager can share detailed information.

Back to Resource Information

HHONORS
HHonors is a guest recognition and reward program operated by Hilton HHonors Worldwide on behalf of Hilton Hotels
Corporation and Hilton International. The program is designed to earn, acknowledge and strengthen the loyalty of the
most frequent guests of the companies’ hotel brands.

Only with Hilton HHonors® can you earn both Points & Miles® for stays at more than 2,800 hotels worldwide and
airline miles with over 50 airline partners. And we offer several unique ways to pile on the points — earn them through
hotel stays or with participating credit cards; or, consider purchasing them if you are just shy of that trip to the
Caribbean. And when you are feeling generous, you can transfer them to family or friends who are also members. We
also offer you an opportunity to donate your extra points to several charitable organizations.

There are HHonors 4 Membership Levels:

    •   Blue
    •   Silver VIP
    •   Gold VIP
    •   Diamond VIP

Back to Resource Information
HOSPITALITY DESKS
Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in
the main lobby near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct
dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use.

                                                                                                                        26
Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for
space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed
signs may be ordered in advance.

Back to Resource Information

HOSPITALITY SUITES FUNCTIONS
Please contact your Catering/Event Manager for Functions in Hospitality Suites.

Back to Resource Information

HOTEL FACTS/HISTORY
Location:                                 Downtown Atlanta
Address:                                  255 Courtland Street NE, Atlanta, GA 30303
Telephone:                                1-404-659-2000
Telex:                                    1-404-221-6990
Facsimile:                                1-404-221-6368
Reservations:                             1-877-667-7210
Website:                                  www.atlanta.hilton.com
Managed By:                               Hilton Hotels
Grand Opening:                            February 1976
Last Renovation:                          2009
Architects:                               Wong & Tung, Mastin Associates
Employees (Full-Time, Part-Time):         700 Full-Time, 125 Part-Time/On-Call

Back to Resource Information

HOUSEKEEPING
Our daily housekeeping services, consists of general cleaning, take place between 8:00 a.m. and 4:30 p.m. Should one
of your guests require special times of service, requests may be made directly with Housekeeping or your
Catering/Event Manager.

The suggested housekeeping gratuity is $1.00 per day. Some groups may have the gratuity rate predetermined in the
contract and billed to the master account.

Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These
items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra
pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four
persons (including children) allowed per room.

Back to Resource Information

IN CONJUNCTION WITH (ICW’s)
Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting
convention must authorize all arrangements for meeting space, assignments, food, beverage, etc.

Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting
space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal
prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.

A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be
individually contacted by the Catering/Events Department to set up food, beverage and billing arrangements.

Back to Resource Information

INDEMNIFICATION
To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the
Owner, and their respective employees and agents against all claims, losses or damages to persons or property,
governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your
                                                                                                                          27
function, except those claims arising out of the sole negligence or willful misconduct of the hotel.

Back to Resource Information

IN-ROOM DINING
Our In-Room Dining is open from 6:00 a.m. – 1:00 a.m., for breakfast, lunch, dinner, snacks and beverage service. We
are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension
1358 in-house. A variety of amenities are also available through room service. Room service gratuity is 21% and is
posted automatically on all checks. There is also a delivery fee of $4.00 per order.
Back to Resource Information

INTERPRETATION/TRANSLATION SERVICES
At Hilton Atlanta, we have over 100 languages amongst our nearly 825 team members.
Listed below are some of the languages that we can provide assistance with:
Amharic, Arabic, Bosnian, Bulgarian, Cantonese, Creole, Croatian, Czech, Dutch, Farsi, French, German, Hindi,
Italian, Japanese, Korean, Lithuanian, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Vietnamese, Wolof,
Zulu and many African languages such as Swalihi, etc.
 For assistance with additional languages our hotel utilizes the AT&T Language Line 1-877-886-3885.

Back to Resource Information

INTERNET SERVICES
The Hilton Atlanta provides numerous Internet Services. Hilton Hotels Corporation is our internet service provider for
all guests’ networks and will answer any questions concerning your system.

Back to Resource Information

KEY CARDS
Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality
rooms. If you wish to have a lock changed there will be a $75 charge per door/per room (includes 5 keys) after that, an
additional $5 per key applies and you will be required to sign a hold harmless agreement.

(Customized) KEY CARDS
Please contact your Catering/Event Manager if you would like custom keys for your group.
They are an excellent way to market your organization.

Back to Resource Information

KEY HOTEL CONTACTS
General Manager                          Brad Koeneman            Ext. 6394
Resident Manager                         Micheal Frits            Ext. 6394
Director of Finance                      Robert Vachon            Ext. 1090
Director of Human Resources              Patricia Hawkins         Ext. 1161
Director of Revenue Management           Preston Smelt            Ext. 6971
Director of Front Office                 Babett Hirzel            Ext. 1453
Director of Food & Beverage              Kevin O’Leary            Ext. 2861
Director of Sales and Marketing          Edd Karlan               Ext. 2860
Director of Sales                        Brian Bloom              Ext. 2860
Director of Catering & Events            Benjamin Fireman         Ext. 6390
Executive Chef                           Louis Spost              Ext. 1365
Director of Housekeeping                 Kendall Crews            Ext. 1951
Director of Engineering                  Ed Gooden                Ext. 2794
Back to Resource Information

KOSHER
We offer a variety of Kosher Meals to our guests. These meals are prepared for us by a local Kosher Restaurant and
are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions.

Back to Resource Information
                                                                                                                     28
LABOR
The Hilton Atlanta is a non-union hotel.

Back to Resource Information

LAUNDRY/VALET – SEE DRY CLEANING
Laundry, Pressing or Seamstress services are available by dialing extension 1288 or 1775. Garments picked up for dry
cleaning prior to 9:00 a.m. are returned to guests by 6:00 p.m. the same evening. Garments picked up after 9:00 a.m.
will be returned the following day by 6:00 p.m. In house pressing picked up by 7:00 a.m. will be returned by 2:30 p.m.
Sewing will be returned within 24 hours.

Please note that there is no dry cleaning service on the following Holidays: Memorial Day, July 4, Labor Day,
Thanksgiving, Christmas and New Year’s Day. In-House Pressing is available on these days.

Back to Resource Information

LIMOUSINE SERVICES
Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside
service. Atlantic Limousine Services is our preferred service and can be reached at 770-751-7078. Hilton Atlanta can
also arrange limousine transfers and can be reached at 404-221-6390.

Back to Resource Information

LINEN SELECTION
A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on
theme-coordinated linens and chair covers, please consult your Catering/Event Manager.

Back to Resource Information

LIQUOR LAWS
The State of Georgia has strict liquor laws that must be followed by the Hilton Atlanta. Because the hotel is only
licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Atlanta, no group may
bring in their own alcohol to be served. The legal drinking age in Georgia is 21.
Your Catering/Event Manager may provide a copy of some of the applicable State of Georgia liquor laws upon request.
Back to Resource Information

LOADING DOCK
The main loading dock is located on the Baker Street side of the hotel. The hours of operation are from 7:00 a.m. –
5:00 p.m. and closed on Saturday and Sunday.

Hilton Atlanta Towers
135 Baker Street
Atlanta, GA 30303-1265

Dimensions:
2 Bays          248 Wide              Doorway         248 Wide
                177 Tall                              177 Wide

Clearance to Service Elevators        Doorway         48 Wide
Blast Header 83                                       84 Tall




Harris Street Dock
We also have a single two-bay loading dock located on the Harris Street side of the hotel. The height of the loading
dock is 4’2” and the height of the dock doors are 13’6”. The loading dock empties directly into the 41,000 square foot
Galleria Exhibit Hall. Access is restricted by the City of Atlanta between the hours of 7:00 a.m. -9:00 a.m. & 4:00 p.m.

                                                                                                                        29
-6:00 p.m. All detachable truck cabs must be removed in order that the outer door may be closed and the inner doors
opened.
Freight Elevator
Our Single Freight Elevator contains interior dimensions of 21’L x 9’W x 8’6”H. The door measurements are 9’W x
8’6”H. The elevator capacity is 12,000 lbs. Access to the freight elevator is obtained by exiting the exhibit hall to the
service corridor. Proper clearance may not be available for all items on Lobby Level.
Back to Resource Information

LOCAL INFORMATION
We're conveniently situated at the junction of I-75 and I-85, just two blocks from MARTA (rapid transit). Guests are
within walking distance or a short taxi ride away from the Georgia World Congress Center, Georgia Aquarium, World
of Coke, Georgia World Congress Center, CNN Center, and the Civic Center.
                                                                         MILES
                                                 Apparel Mart
                                                                           0.3
                                              Atlanta Civic Center         0.1
                                                   Buckhead                 5
                                          Buckhead - bars/restaurant        5
                                           Carter Presidential Center       2
                                           Centennial Olympic Park         0.5
                                                  CNN Center               0.5
                                              Coca-Cola Museum             0.5
                                                  Fox Theatre              0.8
                                               Georgia Aquarium            0.6
                                                 Georgia Dome               1
                                             Georgia State Capitol         0.5
                                             High Museum of Art             1
                                                Historic Decatur            6
                                               Merchandise Mart            0.3
                                                    Midtown                 1
                                             Peachtree Center Mall         0.2
                                                 Piedmont Park             1.9
                                                    SciTrek                0.1
                                            Six Flags Over Georgia         12
                                             Stone Mountain Park           16
                                                The King Center             2
                                                  Turner Field             0.8
                                             Underground Atlanta           0.5

Back to Resource Information

LOST AND FOUND
It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All
found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space,
or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found
property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found
property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline
involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the
property such as a toothbrush, ladies hosiery, cigarettes, etc.

Back to Resource Information


LUGGAGE STORAGE
Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving
later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk.
Back to Resource Information
                                                                                                                        30
MANAGER ON DUTY (M.O.D.)
For your convenience, a manager on duty is available 24-hours a day, 7 days a week and can be accessed via the guest
service hotline at extension 61.

Back to Resource Information

MAIL SERVICES
Stamps are for sale, and our Concierge and Business Center offers FedEx services. If you have a large number of items
that need to be mailed, or require shipping materials, we suggest FedEx Kinko’s. They are located on the Lobby Level
of the hotel and offer complete mail services as well as materials.

They are open Monday through Friday from 6:30 a.m.- 11:00 p.m., and Saturday from 9:00 a.m.- 5:00 p.m.. They can
be reached at 404-659-2000, extension 1878 and 404-221-6368. Please refer to your Catering/Event Manager if you
would like to arrange an on-site service for your group.

The United States Post Office located at 240 Peachtree Street NW and can be reached at 404-522-1196.
Back to Resource Information

MASTER ACCOUNTS
See Sales Agreement.

Back to Resource Information

MEDICAL FACILITIES/SERVICES
Medical Services facilities nearby:

Hospitals

Emory Crawford Long Hospital                                 Atlanta Medical Center
550 Peachtree Street NE                                      303 Parkway Drive NE
Atlanta, GA 30308                                            Atlanta, GA 30312
Main: 404-778-2000                                           Main: 404-265-4000
24 hour Emergency Services: 404-686-2435                     24 hour Emergency Services: 404-265-4136
**Travel time from the hotel is about 5 minutes**            Monday through Friday 8:00 a.m.-8:00 p.m.
                                                             Saturday & Sunday 9:00 a.m.- 8:15 p.m.
Back to Resource Information                                 **Travel time from the hotel is about 5 minutes**

MEETING ROOM CAPACITIES
An 18,576 square-foot Grand Ballroom, 16,244 square-foot Grand Salon, 41,000 square-foot Galleria Hall and 55
meeting rooms make-up a portion of the 119,000 total square-feet of convention/exhibition/meeting space. The hotel’s
SMARTFLO™ area contains 63,000 square-feet of meeting space on one level – the most of any downtown area hotel.
The SMARTFLO™ area is located on the 2nd level of the hotel and consists of the Grand Ballroom, Grand Salon, 14
breakout rooms and a large pre-function area.

Back to Resource Information

MEETING ROOM DELIVERIES
For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area
will be delivered by the hotel shipping department for a charge of $0.50 per pound.

Back to Resource Information




                                                                                                                   31
MEETING ROOM SET STANDARD
Standard meeting rooms include the following items:

•     Banquet or classroom tables and chairs
•     Linens
•     Pads and pens
•     Centralized water stations
•     Lectern
Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges
may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All
meeting rooms are set non-smoking.

Back to Resource Information

NEWSPAPERS/PUBLICATIONS
Newspapers available in our Continental Drug Store are:
•     Atlanta Journal Constitution
•     New York Times
•     Wall Street Journal
•     USA Today
•     Barron’s

The USA Today is delivered to guest rooms Monday – Friday. The Atlanta Journal-Constitution is delivered on
Saturday.

Back to Resource Information

OFFICE EQUIPMENT/SUPPLIES
Your Catering/ Event Manager can assist you with all your office equipment and rental needs.
Back to Resource Information

PERSONALIZED GROUP WEB PAGE
POG is a personalized web page for your attendees to book reservations directly online.

           Available at all Hilton Family properties
           Customize with your program
           Customize with your logo
           No charge – it’s FREE
    Back to Resource Information

PETS (POLICY)
Service animals are always welcome.

                            Pets:                                 Allowed
                            Maximum size:                          Large
                            Maximum weight:                        75 lbs
                            Fee:                          USD 75.00 Non-refundable
                            Services:                     We welcome service animals.

Back to Resource Information




                                                                                                                 32
POST-CONVENTION MEETING
We encourage our customers to meet with our General Manager during or after the meeting to provide and review
feedback. Your Event Manager will coordinate a convenient time.

Back to Resource Information

POST EVENT REPORT
For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post
Event Report. This report details room pick-up and food and beverage revenues.

Back to Resource Information

POSTING OF EVENTS
Your group events will be posted on plasma monitors in our main lobby behind the concierge and front desk and
Exhibit Hall Level, Lobby Level, 2nd Floor, 3rd Floor, & 4th Floor meeting space. They are also displayed on the hotel
TV channel in all guest rooms.
Back to Resource Information

PRE-CONVENTION MEETING
In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a
day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from
your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour).

Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational
department heads.

Back to Resource Information

PRINTING SERVICES

FedEx Kinko’s, Hilton Atlanta
255 Courtland Street
Atlanta, GA 30303
404-221-6940
Email: usa0661@fedexkinkos.com
Web: www.fedexkinkos.com
For additional services & volume pricing:
Barbara Monk, Major Accounting Manager
404-787-5787
Email: barbara.monk@fedexkinkos.com

Back to Resource Information

PUBLIC TRANSPORTATION
The Atlanta LINK is a shuttle that operates between 6 a.m. and noon. The shuttle picks up and drops off near the front
of the hotel. The fare is $16.50 per person one-way or $32.50 roundtrip. Bulk purchases of the shuttle passes are
available for your attendees. Please consult your Catering/Event Manager for a shuttle schedule.

Taxis are available from the hotel front door 24-hours a day. They are also readily available at the airport The
Metropolitan Atlanta Rapid Transit Authority (MARTA) operates bus service to and from the airport and downtown.

Back to Resource Information




                                                                                                                          33
PYROTECHNICS
Indoor Pyrotechnics:
Indoor pyrotechnics are not permitted under any circumstances.

Fog Machines:
Only water-based Fog Machines/Hazers are permitted. Prior notification and approval must be received.

Back to Resource Information

RADIOS/PAGERS/NEXTELS
We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please
consult your Catering/Event Manager for assistance.

Back to Resource Information

REGISTRATION ASSISTANCE
If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager.
Registration attendants are easily scheduled with sufficient notice.

Back to Resource Information

RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND
DELIVERY SYSTEM
Expedited reservation processing straight from your rooming list into our system.
       Eliminates dual entry process
       Accurate and efficient reservations
       Supports 3rd Party Clearinghouses
       No charge – it’s FREE

Back to Resource Information

RESTAURANTS/LOUNGES

Elegant Surroundings. Spectacular Views and Attentive Service. An
Atlanta Tradition.

Nikolai’s Roof is a AAA Four Diamond restaurant and the epitome of
fine dining at its best. Delight in the option of a four, six or eight-course tasting menu with
wine pairings or an innovative ala carte menu. Enjoy intense flavors and tastes, fresh
ingredients, and an elegant ambiance with a view overlooking Atlanta's starlit skyline.

Dinner served from 5:30 p.m. to 10:30 p.m. Tuesday through Saturday.
Located on the Top Floor. Jackets are not required.

The Finest Single Malt Scotches, Small Batch Bourbons, Wines and
Martinis.

The Point of View lounge adjacent to Nikolai’s Roof offers classic cocktails, a cozy
ambiance and a small plate menu. The only thingsmoother than dinner and drinks at
Nikolais’ is the cozy embrace of the Point of View Lounge – where the mood is always
comfortabstylish and undeniably cool.

Open 5:00 p.m. until Midnight Tuesday through Saturday.
Located on the Top Floor. Dress is casual.




                                                                                                                       34
Taste the Tropics of Singapore, Samoa, Shanghai and other Exotic Islands.

Trader Vic’s is a restaurant with a motif complete with authentic palm trees, tiki torches
and Polynesian wood carvings, Trader Vic’s guests experience the tropics.
Appetizers and succulent BBQ Spare Ribs are cooked to tender perfection in the unique
Chinese ovens.

Dinner from 5:30 p.m. to 10:30 p.m. Monday through Saturday.
Located on the Lower Level. Dress is casual.


MAI TAI BAR at Trader Vic’s
Adjacent to Trader Vic's on the lower level of the hotel and features refreshing Polynesian potables.
Known as the creator of the world-famous Mai Tai, the restaurant has an extensive list of island-
inspired cocktails, including the PeachTree Punch-a Trader Vic's signature cocktail created and
inspired by the Atlanta location.

Open Monday through Saturday from 5:00 p.m. until midnight.
Join us for $6.00 Mai Tai’s on Thursdays.


The South — A Cooking Style, A Service Style, A Lifestyle.




Visits Southern Elements and bask in chic and contemporary surroundings. Dine on traditional Southern Cuisine with
a contemporary twist. Have a cocktail while relaxing in the distinguished Lobby Lounge or catch the latest news and
sports on our large screen HDTVs.

Southern Elements Restaurant
Breakfast is offered daily from 6:30 a.m. – 11:00 a.m.
Lunch is available daily from 11:00 a.m. – 2:00 p.m.
Dinner is available from 5:00 p.m. – 10 p.m.

Southern Elements Lounge Open from 2:00 p.m. until 2:00 a.m. Monday through Saturday, 2:00 p.m. until midnight
on Sunday. Food service is available Monday through Saturday from 2:00 p.m. until 1:00 a.m. and 2:00 p.m. until
midnight on Sundays.
Located on the Lobby Level.

For the Meal on the Fly. Dine In or Carry Out.

Marketplace is a quick-serve café serving gourmet
food items, artesian sandwiches and salads, ice cream
novelties, half-bottles of wine and premium beers. Starbucks
coffee is available, as well as meals-to-go for your flight or
drive home. Sunday Alcohol sales are from 12:30 p.m. until
midnight.

Located on the Lobby Level near the hotel’s main entrance.
Open 24-Hours



                                                                                                                 35
IN-ROOM DINING
Room Service is available daily from 6:00 a.m. to 11:00 a.m. for breakfast.
All day dining is available daily from 11:00 a.m. to 1:00 a.m.

                    * Restaurant hours of operation are subject to change based on hotel occupancy

Back to Resource Information

RESTAURANT RESERVATIONS
Reservations are strongly recommended for all restaurants in the hotel and in Atlanta, whether it is for a table of four or
a dine-around for 250 people.

Back to Resource Information


RESTROOMS
Public restrooms are located in the following areas:
   • Lobby Level
   • Second Floor
   • Third Floor
   • Fourth Floor

Back to Resource Information

RESUMES
All groups with greater than 10 overnight guestrooms will have an informational resume developed that outlines
specific requirements for the group. This document is distributed to all departments 10 days prior to group arrival.

Back to Resource Information

ROPES/STANCHIONS
For more information on banquet equipment, please see your Catering/Event Manager.

Back to Resource Information

SAFES/SAFE DEPOSIT BOXES
All guestrooms are equipped with complimentary in-room safes. There are also safety deposit boxes available behind
the Front Desk.

Back to Resource Information

SECURITY
If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of
your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security
agency doing business in the city or county in which we are located, which agency will be subject to our approval.
Such security personnel may not carry weapons.

Back to Resource Information

SHIPPING AND RECEIVING
Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must
be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely
limited. Please do not ship valuables. We cannot be responsible for contents.
All shipments will be subject to the hotel’s current shipping/receiving charges of $.50/lb.
When shipping materials to the hotel, please include the following information on all packages to insure proper
delivery and storage:


                                                                                                                        36
    •   Conference Name
    •   Event Dates
    •   Client / Guest Name
    •   Hold for Arrival (arrival date)
    •   Attention <your catering/event contact>
    •   Hotel Name / Address / City State ZIP
    •   Phone
    •   Fax
    •   Number of packages in that shipment

All materials are to be shipped to:      Hilton Atlanta
                                         135 Baker Street NE
                                         Atlanta, GA 30308-3332

We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible
for the packing and return of all packages.

Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe
package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for
Disease Control and Prevention (CDC).

Shipping from the Hilton Atlanta
The Hilton Atlanta utilizes FedEx, UPS, and DHL for our shipping needs. Please see your Catering/Event Manager for
pick-up and delivery schedules. A Freight-Forwarding Form should be obtained from your Catering/Event Manager
and completely filled out for shipping.

Back to Resource Information

SHOPPING
Hilton Atlanta
W. H. Smith Gift Shop
255 Courtland St.
Atlanta, GA 30303
404-659-5062
Business Hours:          7:00am – 11:00pm Sunday thru Saturday

Local Shopping
The Mall at Peachtree Center                             Atlantic Station, L.L.C.
231 Peachtree Street NE                                  171 17th Street, Suite 1650
Atlanta, GA 30303                                        Atlanta, GA 30363
404-654-1296                                             404-876-2616
Travel Time: 3 minutes                                   Travel Time: 10 minutes
Web: www.peachtreecenter.com                             Web: www.atlanticstation.com
Business Hours:                                          Business Hours:
10:00 am – 6:00pm Monday thru Saturday                   Varies. Please see website for particular Store Business Hours.

Lenox Square Mall                                        Phipps Plaza
3393 Peachtree Road NE                                   3500 Peachtree Rd NE
Atlanta, GA 30326                                        Atlanta, GA 30326
(404) 233-6767                                           404-262-0992
Travel Time: 13 minutes                                  Travel Time: 13 minutes
Web: Simon Malls | More Choices — Lenox                  Web: Simon Malls | More Choices —
Square ® Information, Lenox Square ® Gift                Phipps Plaza Information, Phipps Plaza
Cards                                                    Gift Cards
Business Hours:                                          Business Hours:
10:00am – 9:00pm Monday thru Saturday                    10:00am – 9:00pm Monday thru Saturday
12:00pm – 6:00pm Sunday                                  12:00pm – 5:30pm Sunday
Back to Resource Information
                                                                                                                    37
SIGNAGE/BANNERS
The Hilton Atlanta takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality
image for all Hotel guests, there are a few things we ask of you during your stay:

Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or
in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. The Hilton Atlanta does
have Custom Signage available for purchase. Please contact your Catering/Event Manager for further details.

No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality
desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $75 - $250 each.
In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit.
Back to Resource Information

SITE INSPECTION/PRE-PLANNING
Please coordinate all site inspections and pre-planning visits with your Sales/Events/Catering Manager.

Back to Resource Information

SMOKING
All public areas of the Hilton Atlanta are designated as non-smoking, in accordance with the Fulton County Clean Air
Act. Meeting Space is designated as non-smoking as well. Smoking is allowed in our Hotel Bar Lounge located on the
top floor of the hotel.

Back to Resource Information

SOUND SYSTEM
Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager
with questions. There may be fees assessed for certain hookups as well as hourly labor charges. PSAV Presentation
Services can be reached at 404-221-6893.

Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s
noise curfews: No sound system functions can take place outdoors before 10:00 a.m., and all outdoor evening
functions must end no later than 9:00 p.m..

Back to Resource Information

SPECIAL MEAL REQUESTS
Please consult with your Catering/Event Manager for any special meal requests. The Hilton Atlanta Executive Chef,
Louis Spost is pleased to accommodate your requests to the best of his ability.

Back to Resource Information

STORAGE
Storage for your advance boxes and convention supplies is quite limited at the Hilton Atlanta. If you are anticipating
shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to
reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If
shipping valuables, please make arrangements to hire and pay for outside security.

Back to Resource Information

SUITES
Luxurious living awaits you in our Double Bay Parlor, Triple Bay Parlor, and Townhouse suites. Upgraded features
include fluffy bathrobes, evening turndown, and kitchenette. All suites adjoin two bedrooms, one with a king bed and
one with two double beds.

Seven Double Bay Parlors offer 540 square feet of space. You'll find an full entertainment center with television,
stereo, and speakers in each room. The lounge area, wet bar, and conference table contribute to a relaxing but
                                                                                                                         38
professional environment for meetings or socializing. Six Triple Bay Parlors offer expanded comfort with 810 square
feet of space and the same amenities as the Double Bay Parlors.

Back to Resource Information

TAXES
The current Georgia State General Excise Tax is 8%. The current Georgia State Hotel Tax is 15 % (includes state tax).

Food and Beverage
14.5% of the food and beverage total plus applicable state or local tax will be added to your account as a gratuity and
fully distributed to servers, and where applicable, bussers and/or bartenders assigned to the Event. 9.5% of the food
and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This
service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event. All
Hosted/Sponsored Bars are subject to 3% Alcohol City Tax. All goods and services are subject to state tax including
but not limited to food, beverage, labor, and gratuities.

Back to Resource Information

TAXICABS
For the city of Atlanta, there are a numerous taxi companies available to our guests.
The Hilton Atlanta recommends Atlanta Checker Cab Co. at 404-351-1111.
Please see our Bellstand for additional taxi information.

The standard rate for transfers from the Hartsfield-Jackson Airport to the Hilton Atlanta is approximately
$30.00 plus gratuity.
Back to Resource Information

TEAM MEMBER RECOGNITION
At Hilton Atlanta, we have a number of recognition programs that we have throughout the year.
    • We have Champion of the Month winners -- for both the heart of the house and the front of the house.
    • Manager of the Quarter
    • Quarterly team meetings
    • ECHO recognition program
    • Spirit of Pride -- corporate chooses the best from all hotels. We have 5 team members that have won this
        prestigious award.
    • Present turkeys and pies to each team member before Thanksgiving.
    • Holiday party for our team members' children.
    • Events throughout the year for each department.

Back to Resource Information

TELEPHONES/TELECOMMUNICATIONS
The following types of telephones are available for guests, meeting and convention service and administrative staff.
Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for
your program.

House phones
Used for in-house, local and toll-free calls only. Price is $175 + tax per day. There is an additional charge of
$40-$$130 a day for the instrument.

DID Lines
The installation fee is $225 plus tax plus price of all calls. DID lines can be used for Long Distance, minimal PC and
fax can work as well. There is an additional charge of $50-$130 a day for the instruments.

DID Lines
The following are enhancements that can be added to a DID Line:
Speaker Phone @ $415 per day, hardware rental only, price does not include phone line.
Conference Phone @ $150 per day, hardware rental only, price does not include phone line.
                                                                                                                          39
Voicemail capabilities @ $50 per week, enhancement price only, does not include phone line.

D1D Telephone Lines
Outside line, not connected to the hotel switchboard. (Dedicated Number) This is connected to the switch but can be
dialed into directly. This line should be ordered when a client requires continuous use for faxing or will be using the
phone to make outside calls on a constant basis. The hotel operators need 2 weeks notice before the lines can be
activated. Please contact your Catering/Event Manager for quotes and additional details.

Internet Access
Broadband Access – DS3 (Call for price quote)
DSL (Call for price quote)

Guest Room Calls

Type of Call                             Instructions                      Rates
Direct Dial-Bill to Room
EMERGENCY                                9+911                             No Charge
Room to Room                                                               No Charge
Local                                    9+Number                          Local Rate
$.10 per minute after 60 minutes
800/888/8xx toll free                    9+1+Number                        Toll Free 1st 60 minutes $.10 per minute
thereafter
Long Distance                            9+1+Number                        AT&T Operator assisted rate less 50%
International                            9+011+CC+CC+Number                AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added      Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an
Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. US LEC is our local
carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the
access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223
800-342-3377

Voice Mail
Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.

Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Integrated Services Digital Network (ISDN)
128kb lines for Internet access- 2 lines available
Higher speed ISDN lines available
1.5 megabyte (options)
Please Contact your Catering/Event Manager for quotes and inquiries.
Video Teleconferencing
We have video conferencing equipment - can be installed in all public space rooms except the Boardroom and Board
Dining room. For services regarding Video Conferencing please contact PSAV Presentation Services at 404-221-6893.

Back to Resource Information



                                                                                                                          40
TRASH REMOVAL
The Hotel charges a one-time $500.00 fee for trash removal from the Exhibit Area.

Back to Resource Information

TUXEDOS/FORMAL WEAR
If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance.

After Hours Formal Wear
Lenox Square
Mall courtyard entrance, next to Rich's
3393 Peachtree Road, NE
Atlanta, GA 30326
(404)237-8340
www.afterhours.com
Hours of Operation:     10:00am – 9:00pm Monday thru Saturday
                        12:00pm – 6:00pm Sunday

After Hours Formal Wear
Phipps Plaza
2nd level by Parisian
3500 Peachtree Rd.
Atlanta, GA 30326
(404)266-1275
www.afterhours.com
Hours of Operation:   10:00am – 9:00pm Monday thru Saturday
                      12:00pm – 5:30pm Sunday
Back to Resource Information

VOICE MAIL
All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this
process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be
assessed. For messages in excess of 10 rooms, a service charge of $1.00 per room will be assessed. Please discuss any
specific requests with your Catering/Event Manager.

Back to Resource Information

WEATHER
Depending on the season, the weather at the Hilton Atlanta varies from a low of 43 degrees to a high of 79 degrees.
Before visiting the Hilton Atlanta, we recommend that guests check the local listings to determine the weather
conditions.

Back to Resource Information

WHEELCHAIRS
If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent
a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense.

The following companies have wheelchairs for rent and will deliver to the Hilton Atlanta:
                                                                               Atlanta Scooter Rentals
Mcgeehee’s Medical Supply Co.
                                                                               Atlanta, GA 30095
4679 Hugh Howell Rd.
                                                                               770-309-3699
Suite B
                                                                               Email: atlantascooters@aol.com
Tucker, GA 30084
                                                                               Web: www.atlantascooterrentals.net
770-934-1172

Back to Resource Information


                                                                                                                       41
WIRED PAYMENT
If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to
you.

Back to Resource Information



WORSHIP SERVICES
The following is a list of nearby locations:

•   BAPTIST
Druid Hills Baptist Church
1085 Ponce de Leon Avenue NE
Atlanta, GA 30306
404-874-5721
Service Schedule:       9:30am Bible Study
                        11:00am Worship

Ebenezer Baptist Church
407 Auburn Avenue
Atlanta, GA 30312
404-688-7300
Service Schedule:      7:45am Sunday Service
                       9:45am Sunday School
                       11:00am Sunday Service
                       5:00pm Bible Study

•   CATHOLIC
Cathedral of Christ the King
2699 Peachtree Road
Atlanta, GA 30305
404-233-2145
Service Schedule:        Sunday           5:30pm (Saturday), 7:30am, 9:30am Children’s Choir,
                                          10:30am Cathedral Choir, 12:00pm Parish Choir, 1:30pm Spanish,
                                          5:30pm Contemporary, 5:30pm Life/Teen Parish Hall, 7:00pm
                         Saturday         8:00am, 5:30pm Sunday Anticipated

Sacred Heart Catholic Church
353 Peachtree Road
Atlanta, GA 30308
404-522-6800
Service Schedule:      Sunday             5:30pm (Saturday), 7:00am, 8:30am, 10:00am Choir,
                                          12:00pm Parish Choir, 2:00pm Spanish,
                                          6:00pm Contemporary Music
                         Saturday         9:00am, 5:30pm Sunday Anticipated

•   EPISCOPAL
Saint Luke’s Episcopal Church
435 Peachtree Street
Atlanta, GA 30308
404-873-7600
Service Schedule:      Sunday             8:00am Traditional Worship, 9:00am Choir & Music

                                                                                                                   42
                                        10:15am Christian Education, 11:15am Choir & Music




•    LUTHERAN
Lutheran Church of the Redeemer
731 Peachtree Street
Atlanta, GA 30308
404-874-8664
Service Schedule:      Sunday           8:15am, 11:00am Traditional liturgical Services
                        Saturday        5:30pm Afternoon Worship (Beginning October 27)

•   METHODIST
Atlanta First United Methodist Church
Atlanta, GA
404-524-6614
Service Schedule:       Sunday        11:00am
                        Thursday        12:10pm

For information on additional denominations, please visit our Concierge Desk in our Main Lobby for assistance.
Back to Resource Information

ZIP-OUT CHECKOUT
With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges,
use the television remote or dial extension 1461 to checkout. Please leave your keys in the room. If you are not
departing the hotel immediately, luggage storage can be arranged at the bellman’s desk.

Back to Resource Information


FORMS

•   Credit Application
•   Credit Card Authorization Form
•   Billing Needs Form
•   Electrical Request Form
•   Internet Service Form
•   Telephone Service Form
•   Room Re-Key Form

For more information on forms, please contact your Catering/Event Manager.




                                                                                                                   43

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:0
posted:2/5/2013
language:simple
pages:43