Root Cause Analysis by shitingting

VIEWS: 2 PAGES: 12

									What are the steps in
  problem solving?




        Triad Internship Program
   Steps in Problem Solving
• Define the problem and goal

• Analyze root causes

• Generate potential solutions and identify the
  best

• Plan and implement a solution

• Monitor the situation
                   Triad Internship Program
 Leadership Challenge:


Analyzing Root Causes


         Triad Internship Program
  Why Root Cause Analysis?
• Helps to dissolve the problem, not just the
  symptom.

• Eliminates patching and wasted effort.

• Conserves resources.

• Induces discussion and reflection.

• Provides rational for solution selection.

                     Triad Internship Program
    What is "Root Cause"?

• “The deepest underlying cause, or
  causes, of positive or negative
  symptoms with any process that, if
  dissolved, would result in elimination, or
  substantial reduction, of the symptom.”

                            Paul G. Preuss, 2003

                 Triad Internship Program
 What is Root Cause Aanlysis?

• Root cause analysis is a
  structured investigation that
  aims to identify the true cause
  of a problem and the actions
  necessary to eliminate it.


              Triad Internship Program
      Tools to Conduct
     Root Cause Analysis

•Brainstorming

•Cause and Effect Chart (Fishbone)

•The Five Whys

•Force Field Analysis
                 Triad Internship Program
       Brainstorming

• Free Wheeling

• Round Robin

• Slip Method

           Triad Internship Program
Cause and Effect Diagram (Fishbone)




             Triad Internship Program
         Five Whys

Issue:

  Why?

  Why?

  Why?

  Why?

  Why?

          Triad Internship Program
                 Force Field Analysis
Driving Forces                             Restraining Forces


                                                                Goal




                       Triad Internship Program
          The Last Word
• By focusing on dissolving the most
  fundamental causes for problems, we can
  select strategies that are properly
  targeted on the cause rather than on the
  symptom.




                Triad Internship Program

								
To top