Welcome Letter

SANKOFA SOLUTIONS CHILD CARE SERVICES License # 013420132 3898 Delmont Avenue Oakland, CA 94605 Cell: 510-542-7817 Alternate: 510-969-4335 PARENT HANDBOOK Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 2 Table of Contents Contents Welcome letter About the Owner Who we are/What we do Collaborative questionnaire/ Child Assessment Needs Activities and Programs Policies and Procedures                                        Arrival and Departure Changes Child Abuse/Neglect Children’s absences Clothing Communication Hours of Operation/Opening & Closing Policy Emergency Drills Enrollment requirements Equal Opportunity Provider Extended absence Field Trips Food and Nutrition Guidance and Discipline General Hygiene Requirements Health Requirements Illness Injury Late fees Medication Open door Outdoor play Parent Bulletin Parties/Celebrations Pictures Pick up and drop off Substitutes Supplies Termination Toilet Training Toys from home Transportation Trial Period Tuition/fees/deposits/refunds Vacation/Holidays Verification of legal custody Visitors Volunteers Withdrawal Page Rate Page Daily Schedule Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 3 Dear Parent/Loving Caregiver: Welcome Letter Thank you for considering me to serve your childcare needs. If I am your provider of choice, I look forward to a fruitful, collaborative journey of exploring and strengthening your child’s innate strengths and skills as we embark upon this relationship. I characterize this as a relationship because we will be getting to know each other; your family to my family, as we learn about y(our) precious infant(s). I use the inclusive “y(our)” because I stand by the adage “it takes a village to raise a child”. Your child would be my child; in a nurturing relationship boundaried by the goals we mutually set for care. This includes a truly collaborative exploration of your family’s needs which will result in a unique arrangement of caregiving, which extends from payment terms/rates to potty training. In other words, I won’t have a standard rate, but a range and a sliding scale, which is as flexible as the uniqueness of the care your child will receive. I take this relationship seriously, and have outlined a process to support us in defining a fit1 as follows: Process A Purpose Provider and Parent/Responsible Party Meeting By the end of this meeting we would have discussed/reviewed: a. The specifics of need (desired hours, specific schedule, etc) b. The idiosyncrasies and unique attributes of your child(ren) c. Your approaches to parenting d. What you look for in a caregiver e. What Sankofa Solutions has to offer your child At this meeting you visit my home care center and get a “feel” for who I am/what I do. I STRONGLY prefer that your child/potential client accompanies you; to see how they react to the location and myself At this meeting we talk about the financial, time and reciprocal care giving expectations necessary to support your child(ren) This will include reviewing the policies and procedures in the accompanying handbook and negotiating a mutually acceptable rate Unlike the previous three steps, this will not be a meeting, but a 4 week period to define if all is well. This might include: 1. Gradual orientation for your child, with a “step down” process to minimize trauma. 2. Collaborative discussion of how child is adjusting and specific steps to ease transition. B C Home Child Care Visit/Walk through Contracting and Acceptance meeting D Trial Period commences I will document our meeting(s) and agreements for posterity and will be available to revisit if we need to revise expectations based on your child(ren)’s changing needs. I look forward to this exciting opportunity to serve your family! Wilhelmina Parker, MA, COCM, SPHR Sankofa Solutions Child Care Services 3898 Delmont Avenue, Oakland, CA 94605 1 Schedule may be revised as necessary/allowable based on unique needs. Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 4 About the Owner: Sankofa Solutions Child Care Services is the loving brainchild of Wilhelmina Esi Sekyiwa Parker. A naturalized immigrant from Ghana, West Africa, Wilhelmina calls Oakland, CA home. Education and Background: An organizational effectiveness/human resources consultant by profession, Wilhelmina holds a Bachelor of Science Degree in Business Administration, a Masters Degree in Org. Psychology, a Graduate Certificate in Conflict Management, and certification as a Senior Professional in Human Resources (SPHR) through the Human Resources Certification Institute. In a professional career which spans Africa, Europe and the US, Wilhelmina has devoted her talents to supporting a variety of human resources functions, spending several years of her career in management and leadership roles in human resources in an array of for profit and social service organizations. Most recently, Wilhelmina was the Training Manager of Fred Finch Youth Center, (a mental health organization providing mental health services for youth in the foster care system); where she successfully launched and managed the Agency's Training & Learning Program with goals to develop the skills of paraprofessionals working with children and youth, while simultaneously managing Sankofa Organizational Solutions ( www.strainingsolutions.com) an organizational effectiveness consultancy she founded in the late 90's, specializing in an array of Human Resources and Information Technology Services. A social activist and student of diversity, Wilhelmina's hobbies and passions include defining simple ways to mitigate need in developing African countries, specifically Ghana, W. Africa through Sankofa Incorporated. (www.sankofainc.net) Why Sankofa Solutions Childcare? In her own words: "I've always loved serving where there was the highest need, and I feel really blessed to be able to make a difference in the life of a child- the epitome of the purest kind of need. Sankofa Child Care is the culmination of my dream to offer quality, affordable, childcare services for professionals who work outside the home in a home based setting; reflecting a yen to work closer with children by being a part of the transformation of their formative years. One of the things I learned in working in the mental health field was that consistent and healthy caregiver attachments developed in early infancy were of greatest importance in healthy adjustment, a truth which made this mission feel more important. It became even more personal when, seven years ago, I left my daughters, Paige and Julia (then 1 and 2 respectively), at a child care center to go back to full time work. At that time, I knew I wanted to create MY version of the right NURTURING family based child care environment which: a. Developed life skills in children b. Provided a nurturing and loving environment c. Gave parents the peace of mind to be sure that their little ones were safe, happy and joyful AND d. Provided a trusted resource on a “round the clock/weekends included” basis for those who needed it. This is the beginning of the translation of that wish to reality. I finally have the opportunity to truly contribute to business effectiveness in the most important of ways: by providing a home away from home for the precious ones of those who work outside the home and staff our organizations!” Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 5 Who we are/what we do What we do: Sankofa Solutions Child Care Services provides family based 24 hour childcare services for children between the ages of 0 - 10. (Services may include before and after school pick up/ drop off) Where we are located: Sankofa Solutions Child Care Services is housed in a warm, residential setting which sits on a hill in the apex of Delmont and Hillmont with a panoramic view of the majestic Oakland Hills and a backdrop of lush vegetation and mature trees in the picturesque Oakland Hills/Mills area. Our Approach: Sankofa Solutions Child Care Services uses a holistic combination of strategies2 to engage the best in our kids. Close attention is paid to the unique needs of each child from a developmental/ chronological age perspective, family attitudinal/cultural approaches as well as desired end goals of parents in acculturating children to the world. What your child receives: Small caregiver to child ratio’s ensure that your child receives quality, dedicated, child centered loving attention. Sankofa Solutions Child Care Services focuses on developing lasting strengths and life skills in children, using strength & results based client centered approach with an intent to: Value/Goal Develop Self Esteem/Positive Self Image in children Engage Respect of self and others Explanation Success is measured as the ability to PLANFULLY participate in the child’s development of a clear sense of identity and understanding of his/her PERFECT value in the world Success is measured as the ability of the child to recognize the importance of the beauty and value of us ALL, with emphasis placed on celebrating our diversity and differentness as clear and present natural values in the world, to be endorsed and embraced Integrate Self Success is measured as the ability of the child to have positive self confidence, a “can do” attitude and Efficacy/Resourcefulness the intrinsic ability to be motivated to excel- in a non-competitive atmosphere which allows for natural into the child’s repertoire talents to emerge. This can only be won by being allowed to try, try again, and be allowed to “do-over” of talents. without instilling a fear of failure. Develop Positive peer Success is measured as the ability to interact well AND authentically in a “boundaried” socially relationships acceptable way in a group/social setting with peers and other individuals 2 Age appropriate activities commensurate with cognitive, developmental and psychomotor abilities Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 6 ACTIVITIES At Sankofa Solutions Child Care Services, we offer days packed full of activities. All of our activities help the social and academic development of children. Kids learn best when they are having fun! We tailor our lessons to each child's unique learning style. Our kids enjoy the hand-on activities that Sankofa Solutions Child Care Services provides daily! Our daily activities/schedule include: o o o o o o o o o o o o Singing Dance Reading Outdoor play Counting Social development Story time Games Large and fine motor skill development Circle time Letter recognition files Character building activities We also offer a full range of educational programming as follows: Child Development Activities and Programs  “My little Footprint!” Engages child’s global sensibilities by educating about minimizing global footprint. Includes: “Watch me grow!3[1]” – Children assist care giver in preparing vegetable beds, planting, and tending to crops of choice and watching them grow (with parents approval 4[2]) Children will get to take home natural, organically grown, pesticide free vegetables home to enjoy at their dinner tables, or as part of child care meal plans. A great way to develop healthy eating habits, collaboration and ensure that healthy outdoor habits are cultivated! “Recycling Robert”: Children are taught to recycle by feeding “Recycle Robert” appropriately "Earth friendly" fun activities including paper recycling plant “Me and the World!” Allows children to explore textures, feelings and colors includes: Muddling with Textures- Finger Paint/“Free play” sessions in the “Rembrandt center” where children are equipped with paint brushes, smocks and paint and allowed to EXPERIMENT AND PLAY unbridled with textures, colors and “squishes”. Kids that age NEED to have a free place to squish and "ick" and make a mess. “Water Babies”- In short: water hoses and water on hot days, bathing suits, wet footprints, it’s okay!!!!     3[1] Weather permitting 4[2] Close attention is paid to allergens and other specific needs of children Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 7 “Exploring My Universe!” Field trips/excursions to various Bay area attractions, designed to engage and channel natural resourcefulness, energy and wisdom of children (transportation provided). Includes:  “Let’s Learn Series” –Field trips include:  Chabot Space and Science Center – Winter/Spring series (Jan-March- Last Friday of the month, from 11-3)  Oakland Museum, Summer Series- 3rd Wednesday of the month, (from 12-3)  “Explore the magic within!’ Series- Children’s Fairy Land Excursions. (2nd Friday of the month to Children’s Fairy Land in Downtown Oakland). DRESS UP OKAY! Why should Halloween come once a year?!  Continent Day- 1st Tuesday of the month: Features activities, food, dress up, discussion around a specific continent  Annual field trip to the Santa Cruz Beach boardwalk- Height of Summer, best of fun! “Gravity -Schmavity!” Test your jumping and stretching to the limits in this fun, safe way to exercise! Includes:  3 A fun size trampoline to safely bounce, tumble and jump! Solo jumping activities in an ASTM approved 14 foot trampoline with Safety Enclosure! This fun way to exercise and stimulate cardiovascular strength is contingent upon parent/care giver approval. (Consent to participate MUST be indicated by signed waiver acknowledgement by parent/caregiver indicating permission for children to participate in trampoline activities- NO EXCEPTIONS) “All eyes on Me!!!” Allows doting parents/loved ones to check in on little ones activities via “Kiddie Cam”  24 hour “Kiddie cam” – check on your little one’s whenever you want. We love that! As a parent member, we’ll provide you a log in, and click on “view webcam” to gain access to your little one’s happy face and smile. You'll have access to circle time, painting time, outdoor, gardening activities.... (Parent access login required. Access via secure portal. Access to portal site will be granted following contract agreement) Pick up and drop off service  Some pick up; drop off service available within a 30 mile radius and with pre-arranged schedule! “Arts and Crafts Activities!!!”  Field trips scavenging for creative ways to challenge little fingers, with glue, magic marker, tape and who knows? “Computer Labs for Budding Little Scholars!!!” Fully equipped lab! Desktop/ laptop computers with printers and internet access  Homework assistance, research, learning? Let us help your little scholar! WII FIT YOGA! (Pun intended): Yoga and stretching exercises practicing on the popular WII fit (we fit!) Did you know this fun video game is actually being touted as an effective way to support healthy rehabilitation of some neurological impairments?!  Oh; did I mention it was fun…and good for you; for coordination etc, etc? “Healthy Meals”!!!” Balanced meals, delicious home made portions Meals prepared by care giver- from scratch, from the healthiest ingredients..Nothing pre-packaged for these diets!  Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 8 Daily Schedule (will be adhered to unless field trip is planned and scheduled; however children’s WILL always come first therefore structure will be balanced with flexibility based on group needs) Activity Sequence 1 (8:00 am) 2 (8:30 am- 9:30 am) Activity (Flexible based on group energy/needs) Breakfast & Check in Components   What do they need to become comfortable? Ritual of “helping” (Get plates, special chairs, set tablecloth etc)  Ritual of hand-washing  Ritual of thankfulness (non-denominational/no particular faith base)  Ritual of shared meal  Ritual of “check in”  Ritual of shared clean up  PBS programming  Learning videos focused on team work, recycling ethics, cultural competence & diversity awareness etc Serve Snack Purpose Orient to arrival Nutritional Secondary Purpose: To reinforce meal etiquette, hygiene, courtesy expectations and  To teach and demonstrate self sufficiency/efficacy  Set positive tone  Build camaraderie  Engage communication/teamwork Engage attention on different levels Acquaint children to High tech world Nutritional Secondary Purpose: To reinforce meal etiquette, hygiene, courtesy expectations and To teach and demonstrate self sufficiency/efficacy  Set positive tone  Build camaraderie  Engage communication/teamwork See the world grow; connect child to cycles of growth and regeneration Engage attention on different levels (Body/Kinesthetic)  3 (9:30 am- 10:15 am) Learning Videos and Technology Based Programming Snack 4. 10:15 -10:30 am 5. (10:30 am- 11:00 am) Regeneration Nation5 5 (11:00 am- 12:00 p) Brain time 6. Lunch (12:00 p-1: 15 pm) Lunch meal  Plant seeds  Check vegetable garden  Water (as needed) Interactive learning Games  Flashcards, Puzzles, Crafts, Tracing & learning Greetings, Calendar & Weather, Time, ABC’s, #’s, Pre-writing, counting on toes, dancing and naming wiggling body parts, circle time, featured continent day lesson, show and tell  Ritual of “helping” (Get plates, special chairs, set tablecloth etc)  Ritual of hand-washing  Ritual of thankfulness (non-denominational/no particular faith base)  Ritual of shared meal  Ritual of “check in”  Ritual of shared clean up WII fit, trampoline (if parental permission is granted), puzzles, educational television/cartoons, computer games (as age appropriate) etc Nutritional Secondary Purpose: To reinforce meal etiquette, hygiene, courtesy expectations and To teach and demonstrate self sufficiency/efficacy  Set positive tone  Build camaraderie  Engage communication/teamwork Teach autonomy  7. NAP 1:15-2:30 pm NAPTIME 5 Based on weather Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 9 Daily Schedule Continued (will be adhered to unless field trip is planned and scheduled; however children’s WILL always come first therefore structure will be balanced with flexibility based on group needs Activity Sequence 8. PM Snack 2:30-2:45 Activity Snack Components Serve Snack Purpose Nutritional Secondary Purpose: To reinforce meal etiquette, hygiene, courtesy expectations and To teach and demonstrate self sufficiency/efficacy  Set positive tone  Build camaraderie  Engage communication/teamwork Teach autonomy Engage long term memory, build a team,  9. 2:45-4:45 10. 5:45 PM- Free Play Wind down 11. 6:00 PM onwards- For children who will be here after 6:00 PM DINNER WII fit, outside play (if parental permission is granted), puzzles, educational television/cartoons  Day debrief. Closing Circle time  What did you learn?  What did you like about today?  What did you not like about today?  Nutritional Secondary Purpose: To reinforce meal etiquette, hygiene, courtesy expectations and     To teach and demonstrate self sufficiency/efficacy Set positive tone Build camaraderie Engage communication/teamwork Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, Policy and Procedures 10 As adults modeling boundaries and respect of self, others and process, I have outlined some guiding principles, policies and procedures to aid us in maintaining a safe, healthy and respectful working relationship. Please review all policies and procedures on the following pages in entirety. Cultural Considerations will ALWAYS be considered in flexing policies to reflect privately held spiritual and cultural beliefs as long as they do not jeopardize the health and welfare of other children Arrival & Departure:      All children must be brought into the daycare home by an adult each day and will only be released to an adult. No child or adult is allowed inside my home without my permission. Please inform me of any pertinent information when you drop off your child (i.e. medicine given, woke up early, last feeding, etc.) Children are to arrive each day clean, dressed and with combed/groomed hair. You are required to notify me by the beginning of your contracted hours if your child will not be coming for the day or will be arriving late. If your child needs to be picked up early for a doctor’s appt., etc. please call ahead so that I may have your child ready for you. NO CHILD WILL EVER BE ALLOWED TO LEAVE MY HOME WITH ANY PERSON NOT AUTHORIZED BY THE PARENT. A driver’s license is required prior to any child being allowed to leave my home with anyone that I am unfamiliar with. Changes Families frequently have changes- new home, new jobs, and new telephone numbers. Please keep me informed. Accurate information is critical for efficient, professional handling of emergencies. You are required to inform me if you are at any other location than what is listed on your emergency form and to provide a telephone number for that place. Child Abuse/Neglect I will notify Child Protective Services or the local law enforcement officials by telephone when it appears that a child is being seriously neglected or abused, no exceptions. Children’s Absences There will be no refunds or adjustments made to your childcare fee for your child’s time missed due to illness, holidays, or days off. A space is reserved for your child and cannot be filled on a short –term basis. Clothing     This program is designed to keep children active- both indoors and out. Children should wear appropriate clothing to accommodate the activities they will be involved in. Please do not dress your child in his/her “Sunday Clothes” and expect them to stay clean. I will take reasonable precautions not to allow children’s clothing to become “damaged” during messy activities. An extra set of clothing must be left with me at all times for all children. I am not responsible for lost or damaged clothing, but will take measures to make sure that your children’s clothing are kept safe. Communication    Communication is very important to me. When I accept a new family into my home, I like to be sure that we can share openly any concerns or questions that may arise. It is important that there is a similar childcare philosophy between us. I welcome questions, feedback, or discussions of any kind that affect a positive outcome for the child. Sensitive issues will be discussed outside of regular hours either by phone or at a scheduled conference. You may call me between the hours of 6:00 am and 9:00 pm, or evening hours if your child is in my care at night. If you are calling during the day, please be aware that I may be busy with the children and may not be able to answer the phone. If you will leave a message on my voicemail, I will call you back as soon as possible. Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 11 Days & Hours    I will open when children are scheduled to attend. Your specific hours will be outlined in your childcare contract. I require two weeks notice if you need to change your contracted hours. I also reserve the right to terminate care if the new hours will not work well for all concerned Children may be allowed to arrive earlier or stay later if prior arrangements have been made. In cases of emergencies or other problems, which may hinder you from picking your child up on time, I would appreciate a phone call. Based on the situation, I will determine if additional fees are due at time of pick up. (see Late Fees) Emergency Drills   Emergency drills will be held periodically to acquaint the children with evacuation procedures. This may make quite an impression on your child the first time a drill is held, but your child will soon become accustomed to it and know just what to do in the event of an emergency. Fire drills will be practiced each month. Enrollment Requirements Before any child may participate in this program the parent must complete and return the following forms. *NO EXCEPTIONS! The forms are as follows:  Childcare Handbook  Childcare Contract  Medical Authorization Form  Other state mandated forms included in your packet. It is very important that you complete these forms thoroughly to help me meet your child’s needs. I will also need immunization records for each child. Equal Opportunity Provider Sankofa Solutions Child Care is an equal opportunity provider. Applications for enrollment are accepted without regard to race, color, sex, age, disability, religion, national origin or political belief. Extended Absence In cases of your potential absence, of more than 2 weeks, due to maternity leave, summer break, or extended leave from your job, I will require ½ of your weekly tuition for the entire time of your absence to hold your child’s position. I must receive at least a 2 week written notice. Field Trips Children may participate in field trips at various times throughout the year. Parent approval will be requested prior to the field trip. Occasionally, there may be fees related to trips to cover entry fees, on-site refreshments, etc. Food & Nutrition     Parents must supply infant formula and baby food for children less than 1 year of age. Menus will be posted on the Parent Board. Whole Milk will be served to children over 12 months of age. Breakfast is served between 8:00 am and 8:30 am. Morning snack is served between 10:15 am and 10:30 am Lunch is served at 12:00 pm Afternoon snack is served between 3:15pm and 3:30pm Dinner is served between 5:30 & 6:30 pm. If you arrive after these times please feed your child at home.  Guidance & Discipline  Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, No food or candy may be brought from home except for food brought for special days and parties. 12 Child care/development goals include: 1. 2. 3. 4. Develop Self Esteem/Positive Self Image in children Engage Respect of self and others Integrate Self Efficacy/Resourcefulness into the child’s repertoire of talents. Develop Positive peer relationships In encouraging children to embody these values, certain philosophies and practices of behavior modification and related processes such as those listed below may be used to engage and reinforce desired behavior, and extinguish/minimize undesirable behavior. a) Rudimentary principles of Applied Behavior Analysis6 will be utilized. The field of Applied Behavior Analysis (ABA) is effective in producing appropriate behavioral gains and decreasing disruptive behaviors. Positive Discipline- Praise for extinguishing undesirable behaviors, reinforcing and building on desired behaviors. Redirection. This means that if a child is in a potentially harmful situation to hi/herself or to another child, I will remove him/her and try to get the child interested in something else. Timeout (a quiet, relaxed, neutral break; a cooling off period for the child to regain self-control) is used when a child is loosing control and refuses redirection- for example, acting aggressively, throwing a tantrum, complete defiance. NO ONE INCLUDING THE CHILD’S PARENT, IS ALLOWED TO SPANK, HIT, BITE, SHAKE, YELL AT, OR CAUSE ANY PHYSICAL OR EMOTIONAL HARM TO ANY CHILD WHILE ON THESE PREMISES. No Exception! If these are the only ways to handle a child’s bad behavior and the child does not respond to time out or redirection we may consider removing the child from the daycare environment until he/she is able to be disciplined without resorting to physical or emotional harm. b) c) d) e) General Hygiene expectations Parents, caregivers and peers can influence the way in which children approach personal hygiene, which will stay with them for life. Educating children on good hygiene is the best way to avoid the spread of infection and disorders and not just for childhood complaints; teaching the principles of correct hygiene at an early age can help keep individuals healthy in later life, and be taught to future generations. 1. Principles of hygiene will be made part of daily activities and expectations which may include but is not limited to adhering to the following hygiene standards: 6 See appendix for definition of Applied Behavior Analysis (ABA Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, Hygiene Standard Oral Hygiene 13 Hand Washing/Hand Hygiene Personal Hygiene via regular Bathing and washing Hair Care Food hygiene Sankofa Solutions Hygiene Standards7 Explanation/Expectation How I may help/Parental expectations The teaching of good oral hygiene is essential. Their milk 1.I ssuggest bringing a toothbrush with your child’s tote bag teeth are likely to fall out and they must know how to (if possible) We will brush after meals prevent this happening to their adult teeth. Along with brushing technique, the importance of dietary influences should be explained and alternatives to sweets, cookies and fizzy drinks should be made available. Hand-washing is the single most important factor relating 1. Children will be encouraged/expected to wash their to the spread of infection, not just for children but for adults hands before eating, after using the toilet, after of all ages. handling animals, if they are ill or if they are 1. Children will be taught how to effectively wash spending time with a newborn and in other relevant their hands, including between the fingers and instances. under the nails; employ the use of a nail brush if 2. Please help support our collaborative stance by needed. Proper hand drying techniques will also reinforcing lessons with children be encouraged. Children will understand the importance of these actions also, as well as using an individual towel if they have an infectious complaint. 2. Nails- Nail biting will be discouraged. The nails and nail beds offer a perfect environment for germs to live and breed. Keeping nails short will help to reduce the amount of germs under the nail. Children should be bathed /showered on a regular basis 1. Where Potty training is necessary; a collaborative effort will be engaged in by care provider to incorporate hygiene/ sanitation standards 2. If I notice that your child may have extra hygiene needs, I will privately bring to your attention such that we will collaboratively decide best next step(s) A suitable hair length and style such is a very easy way of 1. I will reinforce standards of hair care while children minimizing the risk of nits (head lice). Hair does not have are in my care to be washed daily as this can induce flaking of the scalp, itching and removal of the natural oils. It is recommended to wash the hair every other day, using a frequent use shampoo. Staying healthy and sanitary in eating habits greatly 1. Children will be expected to wash their hands mitigates disease and illness before meals and snacks, and will never be allowed to pick up and eat food off the floor. 2. Using utensils (as age appropriate and culturally relevant) will be employed. 7 Cultural Considerations will ALWAYS be considered in flexing policies to reflect privately held spiritual and cultural beliefs as long as they do not jeopardize the health and welfare of other children Health Requirements Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 14 Within one week of admission, I must have your child’s immunization record on file. It is important to keep in mind that, in compliance with state laws, these forms must be updated from time to time. Please bring me a copy of your child’s shot record each time they go to the doctor and receive new immunizations. Illness I reserve the right to temporarily deny any child admittance, or to require early departure should symptoms become apparent during the course of the day, for reasons of obvious illness including, but not limited to, a temperature of 101 degrees and /or symptoms and signs of possible severe illness.  Please keep in mind that when small children are not feeling well, the thing they need most is TLC from mom or dad/primary caregiver.  If a child is too ill to participate in “regular” daily activities, he/she is too ill to be left with me  If your child has a runny nose or a bad cough, you must provide medicine to control the symptoms and complete a medication permission slip. A green discharge or uncontrollable coughing will require a note from the physician to participate.  PLEASE SEE UPDATED ILLNESS POLICY FOR SPECIFICS ON TYPES OF CONDITIONS AND RULES ON ADMISSION WHEN ILL. Injuries     I will make every effort to ensure the safety of your child while in my care. Unfortunately, minor accidents may occur. Parents are responsible for medical bills, which may arise from a minor accident. I will notify you immediately of any illness or accident, which requires first aid treatment. In case of a serious accident or injury, I will make every attempt to contact you immediately. If I cannot reach either parent, I will call the emergency contacts listed on the enrollment form to make the medical decisions for your child. If I feel the injury is life threatening, I will call 911 or take your child to the nearest hospital. Late Fees You are scheduled for childcare for the hours listed in your Childcare Contract. If you drop off earlier or pick up later than your contracted times, you will be charged an early/ late fee. There will be a late fee of $5.00 per minute beginning the first minute a child is left at my home prior to or past their contracted time. This fee is due when the child is picked up or before the child is brought back to daycare. NO EXCEPTIONS. This rule applies to all parents, including those of subsidy programs. If overtime is prearranged the charge will be 1.5 times the normal part time rate per hour. Habitual tardiness may result in termination. Medication I cannot administer medication to any child without an instruction form signed by the parent or child’s physician. Any deviation from the recommended dosage (prescription or over the counter) must be authorized, in writing, by the child’s physician. Open Door Policy  I maintain an open door policy for all parents. Parents are welcome to call or drop in any time during regular childcare hours. Outdoor Playtime Children will play outside as weather permits. It is important for children to have fresh air and new worlds to explore, and a wider field of play. Please dress children for the possibility of outdoor play (i.e. no dressy clothes). Parent Bulletin Board You will find the current month’s calendar, birthday list, current list of paid holidays and vacations, list of emergency numbers, and other pertinent information. Please check this board on a regular basis. Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 15 Parties/Celebrations A birthday is a special event in a child’s life for families who celebrate birthdays. Many children enjoy sharing this exciting day with their friends. We are happy to have you participate with us on that day. Please provide all desired refreshments for the party. You may also bring decorations, and I can provide cups, napkins, plates and silverware. We will also have parties at Christmas, Halloween, Valentines Day, etc. Acknowledgement will be made of other important days/celebrations, feast days of other cultures and will be used as teaching moments to increase cultural awareness. You may be asked to bring party goods for the children. Every effort will be made to create an inclusive environment for all clients. Pictures Professional pictures may be taken at various times throughout the year. No one is obligated, at any time, to purchase these pictures. I will take candid pictures of the children at various times during the day and/or on field trips to use for collage and other projects. Pick up and drop off FIRM negotiated pick up and drop off services (if negotiated) will be set by provider. The expectation is that the child(ren) will be available at negotiated pick up and drop off point at designated time. NO EXCEPTIONS!! Three violations of non-compliance (not being there at negotiated time, not escorting child to pick up point etc will result in termination of pick up and drop off service and potential termination of childcare services Substitutes I may employ a substitute caregiver, if necessary. These caregivers will: be trained in these policies; have current CPR & First Aid; will have passed a criminal history check; be familiar with the children before being left alone (IF NECESSARY); and be someone that I know and trust. Supplies The following supplies, according to the child’s age, should be marked with the child’s name and left with me: Tylenol, Orajel, complete change of clothes, wipes, diapers, pacifier, bottles, burp rags, etc. A notice will be sent home when more supplies are needed. If it becomes necessary for me to purchase supplies and/or requested items for your child, you will be billed. Termination     I reserve the right to re-evaluate any child or family’s continued participation in this program to determine that the program can adequately meet the needs of the child or family. I reserve the right to enforce these policies at will. Lack of enforcement of a certain policy, at any given time, does not indicate that a particular policy is no longer in effect. Termination may be required for excessive and/or uncontrollable biting, inappropriate language, destructive or harmful behavior or other indicators that the child may be in need of a higher level of/specialized care. Unless the child is an immediate danger to himself or the other children a two weeks notice will be given should withdrawal of the child be required. Termination may also be necessary if a parent does not abide by the policies set forth in this handbook. Excessive breaking of policies will result in withdrawal with a two week notice. A collaborative dialogue will be entered into and sufficient feedback provided to address any potential challenges to continuity of care. Toilet Training I do not begin potty training a child, until parents begin at home. I will notify you if I feel a child has entered the toilet training phase and you have not yet begun the process. I ask that during this time, you provide at least one complete change of clothing, including socks, and an adequate supply of training pants or pull-ups for your child. Pull –ups are required until the child is completely toilet trained. Clothing for this stage should be selected for easy on and off. Toys from home Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 16 Toys may be brought from home following careful dialogue between caregiver/parent and provider. For example; a specific toy that represents a “security” item may be allowed to help child ease into care. Children tend to be very interested in a “new toy” and the owner is usually less than happy to share his toy with everyone. I will not be responsible for lost or broken toys. Transportation I will take all possible precautions when transporting the children. All children must wear a seat belt. Car seats will be provided and used when age appropriate. Trial Period There is a four week trial period for each child, beginning the day your child actually begins care. This is to ensure harmony and a good fit.. It is important that we all have a working relationship with total cooperation from children and parents. Either party may terminate this agreement within this trial period, with 24 hours notice, with or without cause and no notice will be required. No pre- paid fees will be refunded upon cancellation by the parent during the trial period. Tuition, Fees, Deposits, Refunds         Vacation & Holiday Your specific rates will be outlined in your Financial Agreement. Tuition is due at 5:30pm on Friday for the following week. A late fee of $10 per day, including Saturdays and Sundays, will be added to any payment not received before 5:30 p.m. on Friday. NO EXCEPTIONS! Tuition, including all late fees, must be paid on or before the following Monday or care will no longer be provided. If your child will be absent on Friday due to vacation, holiday, etc. you are responsible for payment on the last day that your child will be in attendance. Otherwise, late fees will begin at 5:30 pm on Friday. A supply fee of $25 per child will be due at the time of enrollment, as well as January 1st and June 1st of each year. A non- refundable security deposit equal to one week’s tuition plus the supply fee is required to reserve a space for your child. This week’s tuition will be credited to your child’s last week in my care. In order to reserve a space for more than two weeks, you must pay ½ the regular weekly fee for each week your child is not yet in attendance. I reserve the right to change tuition rates with a thirty- day notice. A fee of $25 will be charged on all returned checks. If more than one check is returned, service will be continued on a cash only basis. My intent is to provide a 24/7 trusted resource to support your childcare needs. However, in order to serve your child with integrity, I believe it is important to reserve times of rest and rejuvenation. Thus, I will be closed for up to 4 total weeks of paid vacation, which will be posted on Jan 2nd of each year. If the dates change you will receive at least 30 days notice, if possible. I will notify you as soon as possible if I will need to be closed due to illness. Exact dates will be posted on the Parent Board.  ON A LIMITED BASIS, I WILL BE AVAILABLE TO PROVIDE CARE ON FEDERAL, STATE, NATIONAL HOLIDAYS WHICH ARE USUALLY NON-WORKING DAYS. PLEASE CONFER WITH ME TO DEFINE EXACT DATES BASED ON YOUR NEED!!!!!!  Parents may want to secure a back up provider in cases of emergency. If it becomes necessary for me to close due to family reasons such as death in the family, etc. I will provide a list of alternate providers and will refund ½ the tuition paid for the time closed.  Each child will be allowed two weeks of vacation annually, at ½ the regular tuition, if the child does not attend for the full week. I must be notified in writing at least 2 weeks in advance. (More notice is greatly appreciated.) Verification of Legal Custody I must have, on file, a copy of the court order recognizing the parent who has custody of the child. Otherwise, I have no choice except to release the child to his/her parent with proof of such. Visitors Parents aRE encouraged to visit and participate in this program. Any other visitor must have prior approval by the appropriate parent and myself and will be accompanied by me at all times. No smoking is allowed on these premises. No one who is a danger to the children will be allowed on these premises. Volunteers Withdrawal Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 17 All volunteers must be orientated and agree to follow these policies and procedures. Regular volunteers will be required to pass a criminal history check. Parents may terminate this service by giving two weeks notice in writing. Earlier notice, if known, would be greatly appreciated. You are responsible for two weeks tuition whether or not you give the required notice. Absences of more than one week without notification or payment of tuition will result in automatic withdrawal. You will still be responsible for the two weeks of tuition. Re-admittance will include all back pay including late fees and a registration fee. Parent Handbook Acknowledgement Page Sankofa Solutions Child Care License # 013420132 I/we have read and do understand and agree to abide with all policies and procedures as described in the “Parent Handbook” I/We also understand that Wilhelmina Parker, providing 30 days notice to me/us, may change the contents of this handbook at any time. I/We have received a copy of this handbook. (Please sign and date below) ___________________________________ Parent 1/Lawful Primary Care giver Signature ____________________________________ Parent 1/Lawful Primary Care giver 1 Signature ____________________________________ Childcare Provider’s Signature Responsible Party Signature:____________________ _________________ Date _________________ Date _________________ Date Date:_________________ Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 18 Rate Page 1. A flexible/sliding scale MAY be available based on family need based on intake assessment 2. Parents/Primary Caregivers with childcare allotment based on government program grant (e.g childcare links) will be evaluated Please circle the applicable rate and initial then sign and date the bottom of this form. Full time* per day rate Infants 0-2 years Toddlers/Preschoolers School age 513(includes pick up as needed, no extra charge, homework assistance) Swing Shift/Overnight Evening** Weekend Rate Infants 0-2 years Toddlers/Preschoolers School age 5-13 Swing Shift/Overnight Day $40 $35 $40 Weekly Cost $200 $175 $200 Initials separately. $60 Cost (Per day) $45+ 40+ 50+ $75+ $300 Initials *Full time is considered any time over 4.5 hours per day, with a maximum of 10 hours per day. Will negotiate additional hours as necessary. ** Evening rate is used for any schedule that starts or continues past 6pm and up to 9pm. Swing shift/Overnight rate is used for schedule beginning after 9pm, requires o overnight care &/ or requires that the child enter the childcare before 6:00am. Above rates are not for drop in clients. Please see below. Part time/Hourly and drop in rates will be negotiated on a case by case basis *Part time is considered any hours up to 4.5 hours per day. Contracting Expectations -Each child will have scheduled hours (up to 10 hours each day if fulltime and 4.5 hours per day if part time) as decided during registration and as outlined on the contract. If children are not picked up within the hours allowed there will be a $1.00 late fee charged every minute, beginning the first minute you are late. This amount is due in full at the time of picking up your child or before the child’s next scheduled childcare day begins. Keep in mind that full time is between 4.5 +and 10 hours per day. Transportation: (Rates may change predicated upon proximity) $5 per day for drop off or pick up (with contract) $10 per day for drop off and pick up. (With contract) $12 per day for drop off or pick up (without contract) $15 per day for drop off and pick up (without contract) *these prices can change based on location and distance from the childcare. We will provide reasonable transportation for your child to and from nearby schools. This benefit is provided on a limited basis. Responsible Party Full Legal Name(Printed):_____________________________ Note: Our regular scheduled hours are 6am-6pm 5 days a week. Weekends and other hours are available for an add’l cost as listed above. Please be advised that we do have Paid Vacations and Holidays Responsible Party Full Legal Name(Printed):_____________________________ Sankofa Solutions Child Care Services, License # 013420132 3898 Delmont Avenue, Oakland CA, 94605 510-969-4335/Mobile: 510-542-7817, 19 APPENDIX/ADDENDUMS “Applied Behavior Analysis” Defined APPLIED • The term “applied” means that the BEHAVIOR TARGETED FOR CHANGE IS SOCIALLY RELEVANT OR IMPORTANT. Thus, a program is “applied” only if it addresses socially significant behaviors with immediate importance to the subject(s). BEHAVIOR • The term “behavior” refers to events that are OBSERVABLE and MEASURABE. Thus, a program is “behavioral” if it entails precise measurement of the observable behavior in need of improvement and documents that it was the subject’s behavior that changed. ANALYSIS • The term “analysis” refers to the PROCESS by which the EFFECTS of behavior change program are measured. Thus, a program is “analytic” if it demonstrates experimental control over the occurrence and nonoccurrence of the behavior, that is, if a functional relation is demonstrated. We want to make sure that the intervention program we designed and implemented is the only reason the client’s behavior changed