Section 5.0 - Ticketing - Arc

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Section 5.0 - Ticketing - Arc Powered By Docstoc
					         Industry Agents’ Handbook                                                                            Section 5
                                                        Ticketing
Introduction                                                    Automated tickets, such as the Automated Ticket and
                                                                Boarding Pass (ATB), automated Miscellaneous Charges
Airlines Reporting Corporation (ARC) standard traffic           Order, and automated Tour Order are generated through a
documents are those documents agents are authorized to          computer system of some sort. The information that appears
report through IAR on behalf of ARC carrier participants.       on these documents is not entered manually, but through the
These standard traffic documents include:                       entries you have made when creating a reservation and when
                                                                driving the ticket. Although the information that prints on the
         4-Flight Passenger Ticket & Baggage Check              tickets is similar to that on a manual ticket, you, the agent,
         Automated Ticket/Boarding Pass                         make no actual written entries on the ticket. As such specific
         1 Coupon automated Miscellaneous Charges Order         instructions for generating automated tickets may be received
         4 Coupon automated Tour Order                          from your automated system provider.
         1 Coupon Prepaid Ticket Advice
                                                                The principles regarding the issuance and acceptance of
Standard Ticket                                                 tickets will apply to all passenger tickets unless otherwise
                                                                noted within the governing resolution of that specific ticket.
                                                                Governing resolutions may be found in the ATA - Standard
The Standard Ticket is a contract between the carrier(s)
                                                                Interline Passenger Procedures.
indicated in the itinerary of the ticket and the passenger.

Each flight coupon:                                             Issuance and Acceptance of Interline
                                                                  Passenger Tickets
    Authorizes passage between the points and via the
    routing indicated.                                          The following principles and/or instructions apply to
                                                                completion of all passenger tickets except as otherwise
    Serves as evidence of payment of the fare shown on the      provided within the governing resolution of a specific ticket
    ticket.                                                     document.

    Serves as evidence that an interline agreement exists       You, the agent, must maintain a thorough knowledge of
    between the carrier named in the routing and the            tariffs, routings, fares, etc. in order to be able to service the
    ticketing carrier.                                          passenger's request effectively.

    Contains all information necessary to allow proper          Traffic documents must be used and reported in strict
    handling of the online and interline customer and his       numeric sequence and validated on the date entries are made
    baggage via the routing shown.                              thereon. In the event a ticket or other document for any
                                                                reason is withdrawn from stock and not used, such ticket or
    Contains a record of all conditions that must be known at   document must be invalidated by writing "VOID" across the
    the time of reissuance or refund.                           face. Retain the Agent’s coupon for audit or record purposes;
                                                                all other copies must be destroyed. Completely voided ticket
    Contains all information necessary for billing purposes     sets should not be submitted in the report.
    between issuing and carrying airline's revenue
    accounting departments. Value of Flight Coupon(s) is        Issue one complete ticket to cover the passenger's interline
    based upon the entry in the Fare Basis box and the fare     domestic and/or international air transportation. The Interline
    construction/routing    information    applicable    to     Passenger Ticket shall not be used for supplemental services.
    transportation covered by the ticket.
                                                                Each ticket shall cover transportation for one passenger only,
Section 5 will deal primarily with the instructions for         unless an infant, carried free of charge and not occupying a
completing manual documents, such as the Passenger              seat, is included on the ticket of the accompanying adult with
Ticket & Baggage Check and the Prepaid Ticket Advice.           the notation "PLUS INF" following the name entry for the
                                                                passenger.

.
                                                                ** The Manual Tour Order will become obsolete effective
                                                                PED 01/09/2005.



                                                                                                                     Page 1
Select the ticket booklet that will provide a separate flight
coupon for each flight in the passenger's itinerary. ARC          2.   Indicate the Itinerary on the Ticket, including
stocks only 4-flight ticket booklets.                                  known reservations status information, whereby a
                                                                       separate flight coupon will be provided for each
Exception - If the segment is via interchange service (a flight        segment of the passenger's itinerary.
that gives passengers the benefit of a thru-service and is
operated by two or more airlines from the boarding point to       3.   Make the Appropriate Entries determining the
the deplaning point using the same aircraft), provide a                passenger's routing and the applicable fare.
separate flight coupon for each carrying airline.
                                                                  4.   Determine Form of Payment and then make the
When more than four flight coupons are required, issue two             appropriate entries, including validation.
or more ticket booklets in conjunction with one another to
provide the required number of flight coupons.      Tickets       5.   Close Sale -- Thank Passenger.
issued in conjunction shall be of the same form number and
shall be completed in numeric sequence. For example, an
itinerary with six segments would require two 4-flight
coupon booklets.

When the ticket form provides more coupons than required
for a specific routing, enter "VOID" in each "TO" box
following the last valid segment so as to invalidate surplus
flight coupons at the end of the itinerary. The voided flight
coupons shall be removed from the ticket booklet at the time
of issuance.


Flight coupons shall be honored only in sequence as shown
on the passenger coupons. Flight coupon(s) shall not be
accepted for carriage, exchange or refund unless
accompanied by the passenger coupon.

Erasures are not permitted on any portion of the ticket. If a
mistake is made, void the entire ticket and start again.

Each carrier must be provided with a valid Flight Coupon(s)
for the segment(s) over which it is carrying the customer;
therefore, prepare the ticket as though you may be called
upon to process the fourth coupon for boarding, reissuance or
refund, making sure of its legibility. This can be done by
printing block letters with sufficient pressure to register
clearly on all coupons. A legible ticket will help you, your
customer and the industry.

REMEMBER:

A ticket is good for carriage for one year from date of
issue, except as otherwise provided in the ticket, in
carrier’s tariffs, conditions of carriage, or related
regulations. Agents are required to provide the applicable
Notice of Incorporated Terms with all passenger sales.
(See Notice of Incorporated Terms; Section 3.0 pg. 7-9)

Five Suggested Steps Illustrating the Simplicity of
Ticketing:

1.   Determine the Lowest Applicable Fare for the
     routing desired by the passenger.

Page 2
         Industry Agents’ Handbook                                                                       Section 5

Selection of the Ticketing Carrier
                                                                1.   Ticketing identification will be the designation of
(IN ACCORDANCE WITH ATTACHMENT F OF                                  any ARC carrier scheduled to participate in the
THE AGENT REPORTING AGREEMENT)                                       transportation which also:

General Rule                                                         a.   is a signatory to the airline industry's automated
                                                                          ticketing agreement, which authorizes a ticket
A. The Agent will use the ticketing identification of any                 to be generated in the name of a signatory
   ARC carrier scheduled to participate in the                            airline. (A record of such signatories is
   transportation.                                                        maintained by the servicing carrier's computer
                                                                          system), and
B. In the event ticketing identification of a carrier
   scheduled to participate in the transportation is not             b.   has provided its airline identification plate to
   available, the Agent will use the identification of any                the Agent.
   other ARC carrier who has provided authorization for
   such use.                                                    2.   If no such carrier has authorized use of its name,
                                                                     another ARC carrier may be designated as follows:
Clarification of "Ticketing Identification"
                                                                     a.   The servicing carrier may be named by the
A. For preparation of a manually issued ARC traffic                       Agent as the ticketing carrier, even though it is
   document, ticketing identification will be through the use             not scheduled to participate in the
   of the airline identification plate provided by any ARC                transportation, whenever such Agent is not
   carrier scheduled to participate in the transportation. If             permitted under C.1.a above or authorized
   such an identification plate has not been provided, the                under C.1.b above to issue an ARC traffic
   identification plate of any other ARC carrier may be                   document in the name of any carrier
   used provided the carrier has given authorization for                  participating in the itinerary, provided that the
   such use. ("Authorization" in this instance can be either              servicing carrier has an interline agreement
   verbal or written from either the home or local office of              with the carriers in the routing (determined by
   the authorizing carrier.)                                              the servicing carrier's computer system).

B. For preparation of automated ARC traffic documents                b.   The Agent may instruct the servicing carrier
   through the use of the Agent's stand-alone computer                    to issue an ARC traffic document in the name
   system (without interface to a carrier's computer system)              of a specific ticketing carrier party to the
   ticketing identification will be determined on the same                airline    industry's   automated      ticketing
   basis as for manual issuance.                                          agreement, on behalf of another carrier not a
                                                                          party to that agreement, provided such
C. For preparation of automated ARC traffic documents                     authorization has previously been given to the
   through the use of a system provider (servicing carrier):              servicing carrier by the specific ticketing
                                                                          carrier. (A record of such authorization is
                                                                          maintained by the servicing carrier's computer
                                                                          system).




                                                                                                                 Page 3
                                      How to Complete a Manual Ticket
             ** Please check Carrier Manual Document Acceptance Chart (section 5.1) before issuing.**

Description of Manual Ticket
The Interline Passenger Ticket, officially know as the "Passenger Ticket and Baggage Check", provides documentation for
passengers using air transportation. The ticket booklet consists of the following:

         Front Cover - The presence of the front cover is required during travel.

         Auditor's Coupon - Green

         Agent's Coupon - Pink (Maintain in your agency files)

         One, Two, Three or Four Flight Coupons - Required for boarding authority

         Passenger’s Coupon - The presence of the Passenger’s Coupon is required during travel.

The ticket booklet is designed so that appropriate entries will copy onto each coupon. The flight coupons are shaded to highlight
information applicable to the individual coupon.


4-Flight Manual Ticket - Auditor’s Coupon




                         How to Complete Each Box of the Manual Ticket
Each box of the Manual Ticket is explained, illustrated, and completed with an example. The examples, while adequate to
demonstrate the basic principles of completing a manual ticket, do not cover every possibility. The boxes are shown larger
than normal for illustration purposes. Each box is addressed separately, and the information entered in one box on a page is not
necessarily related to any other information entered in other boxes - all information entered in the boxes is for illustration purposes
only.




Page 4
          Industry Agents’ Handbook                                                                                   Section 5


“DATE OF ISSUE” “PLACE OF ISSUE” and “PASSENGER TICKET AND BAGGAGE CHECK
   ISSUED BY” BOXES

Select the proper airline identification plate according to the instructions listed in the introduction of this section under the title
“SELECTION OF THE TICKETING CARRIER.” Then follow these steps:

     •   Ensure that your agency identification plate is in the imprinter.

     •   Ensure that the date wheel has been set to reflect the current date.

     •   Imprint the ticket using the airline identification plate - once imprinted, the ticket becomes the carrier’s property.

     •   Simultaneously, the date and your agency identification will imprint along with the airline identification.

     •   Remember, a ticket is not valid for transportation unless it has been properly validated.




                                                                 05 JAN 07




"NAME OF PASSENGER" BOX

Enter the passenger's surname (last name), followed by a slash, the given (first) name and optionally the title. When the given
(first) name is not available or there is insufficient space on the ticket, the given (first) name may be replaced by the initial.
The name field shall be truncated (shortened) if necessary to include any required special purpose codes.

If the passenger is holding a reservation at the time of ticketing, the name entered on the ticket shall be written identically to
the way the name appears in the reservations record. When hyphenated surname or double surname is involved, omit the
hyphen or space.

                   SPECIAL PURPOSE CODES                                                       EXAMPLE

1.   CBBG (Cabin Baggage) - When a passenger requires the                 NAME OF PASSENGER                     NOT TRANSFERABLE

     use of a seat for baggage, a separate ticket must be issued.          SMITH/JOAN MS.                        CBBG
     Leave a space after the passenger’s name and enter the
     special code “CBBG”




                                                                                                                              Page 5
"NAME OF PASSENGER" BOX - Continued

2. EXST (Extra Seat) - When a passenger requires an extra              NAME OF PASSENGER                   NOT TRANSFERABLE

   seat for himself, and you issue a separate ticket for the extra     GORMAN / JOE MR.                     EXST
   seat, leave a space after the passenger’s name and enter the
   special code “EXST” on the separate ticket.

     If you choose not to issue a separate ticket, but include the
                                                                       NAME OF PASSENGER                   NOT TRANSFERABLE
     additional charge on the passenger’s ticket, leave a space
     after the passenger’s name and enter the special code              GORMAN / JOE MR.                    PLUS
     “PLUS EXST.”                                                       EXST

3. UM (Unaccompanied Minor) - The passenger’s name shall               NAME OF PASSENGER                   NOT TRANSFERABLE

   be followed by at least one space or an asterisk and in             JOHNSON / RANDY                      (UM) 8
   parentheses the notation “UM” followed by age.

4. INF or INFANT - The infant’s name shall be followed by at           NAME OF PASSENGER                   NOT TRANSFERABLE

   least one space or an asterisk and in parentheses the notation      JOHNSON / RANDY                      (INF)
   “INF” or the word “INFANT.”

     If a passenger is traveling with an infant carried free of
                                                                       NAME OF PASSENGER                   NOT TRANSFERABLE
     charge and not occupying a seat, the infant may be included
     on the ticket of the accompanying adult. Following the
                                                                       JOHNSON / PATTI                      PLUS INF
     passenger name, leave at least one space or an asterisk and
     the code "INF" or "PLUS INF."

5. CHD or CHILD - To discourage fraudulent use of tickets              NAME OF PASSENGER                   NOT TRANSFERABLE

   issued at children’s discounts/fares, the passenger’s name          JOHNSON / RANDY                     CHD
   shall be followed by at least one space or an asterisk and the
   code “CHD” or the word “CHILD.”


"FROM/TO" BOXES

This section of the ticket shows the passenger's itinerary. Enter in sequence the full name of each city in the itinerary,
including origin city, enroute cities, or stopover cities where the passenger will change carriers, and the destination city. When
more than one booklet is required (Conjunction Ticket), the last “TO” city on each booklet becomes the first “FROM” city on
the next booklet.

          X/O   NOT GOOD FOR PASSAGE    CARRIER FLIGHT/CLASS    DATE   TIME   STATUS FARE BASIS ALLOW
                FROM
                     DALLAS
                TO
                     MIAMI
                TO
                     LOS ANGELES
                TO   SYDNEY

                TO
                     MELBOURNE


          X/O   NOT GOOD FOR PASSAGE    CARRIER FLIGHT/CLASS    DATE   TIME   STATUS FARE BASIS ALLOW
                FROM
                     MELBOURNE
                TO
                     AUCKLAND

Page 6
         Industry Agents’ Handbook                                                                          Section 5

When a ticket booklet provides a greater number of coupons than required, enter “VOID” in the unused boxes and remove the
voided coupons from the ticket booklet.

            X/O   NOT GOOD FOR PASSAGE      CARRIER FLIGHT/CLASS      DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                   CINCINNATI
                  TO
                   MIAMI
                  TO
                   ATLANTA
                  TOCINCINNATI


                  TOVOID




When listing city names, spell out the name of the city, do not use codes or abbreviations. When duplicate place names exist
such as Portland, Oregon and Portland, Maine, include the state or province (Canada) abbreviation.


            X/O   NOT GOOD FOR PASSAGE      CARRIER FLIGHT/CLASS      DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                   PORTLAND, ME
                  TO
                   BOSTON
                  TO
                   SAN FRANCISCO
                  TOPORTLAND,     OR

                  TOSEATTLE




                                                                                                                   Page 7
When a city is served by two or more airports, the city name shall be followed by the airport name.

            X/O   NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                  NEW YORK-LA GUARDIA
                  TO

                  WASHINGTON-NATIONAL
                  TO
                  NEW YORK-KENNEDY
                  TO
                  LONDON-GATWICK
                  TO
                  NEW YORK-NEWARK


When the itinerary involves arrival at one airport and departure from another airport in the same city, you may:

A. Enter the city name, followed by both airport names in the same box in order of use, separated by a slash.

            X/O   NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM

                  BOSTON
                  TO         LA GUARDIA
                  NEW YORK    KENNEDY
                  TO

                  MIAMI
                  TO        O’HARE
                  CHICAGO-MIDWAY
                  TO
                  BOSTON


                                                              OR

B. Enter the city name followed by the airport name in consecutive boxes by order of use, marking the intermediate coupon
“VOID” in the Reservation Information Area.

            X/O   NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                  BOSTON
                  TO

                  NEW YORK - KENNEDY
                                                                             V O I
                  TO
                  NEW YORK - LA GUARDIA
                  TO
                  CHICAGO-MIDWAY
                  TO
                  BOSTON




Page 8
         Industry Agents’ Handbook                                                                                 Section 5


When the itinerary involves surface transportation between a deplaning point and the next boarding point, enter the city names
in itinerary sequence, and to allow for a flight coupon at the next boarding point, provide a coupon over the surface segment,
marking such coupon “VOID” in the Reservation Information Area. Do not use the terms “SURFACE” or “ARUNK.”

             X/O   NOT GOOD FOR PASSAGE        CARRIER   FLIGHT/CLASS       DATE   TIME    STATUS   FARE BASIS   ALLOW
                   FROM
                   PORTLAND, ME
                   TO

                   BOSTON                                                      V O I
                   TO
                   NEW YORK - KENNEDY
                   TO
                   TAMPA
                   TO
                   MIAMI


“STOPOVER/NO STOPOVER" BOXES

When the fare does not permit a stopover at a particular city, enter an "X" opposite the applicable city. At cities where
stopovers are permitted, the entry of an "O" is optional by carrier.

             X/O   NOT GOOD FOR PASSAGE        CARRIER   FLIGHT/CLASS       DATE   TIME    STATUS   FARE BASIS   ALLOW
                   FROM
                        NEW YORK - KENNEDY        AA       989        H 19OCT      730A     OK       HAP3        PC
                   TO
             X      MIAMI                         AA       695        H 19OCT      1120A    OK       HAP3        PC
                   TO
                        ST. CROIX                          AA         694          H        25OCT 306P           OK
                   TO
                        HAP3    PC

             X     TOMIAMI                        AA       954        H 25OCT      726P     OK       HAP3        PC



CARRIER

Enter the official airline designator (two-letter or numeric alpha code).

            X/O    NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS         DATE   TIME    STATUS FARE BASIS ALLOW
                   FROM
                                                 DL
                   TO

                                                 TW
                   TO

                                                 BA
                   TO

                                                 CO
                   TO




                                                                                                                         Page 9
FLIGHT/CLASS

Enter the flight number followed directly by the appropriate reservations booking designator, based upon reservations records.

            X/O   NOT GOOD FOR PASSAGE       CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM

                                                           1741 V
                  TO

                                                           700     Q
                  TO

                                                             172 L
                  TO

                                                               25 B
                  TO




DATE

Enter the two-digit scheduled boarding date followed by the three-letter abbreviation for month.

            X/O   NOT GOOD FOR PASSAGE       CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                                                                       01NOV
                  TO

                                                                       18NOV
                  TO

                                                                       08DEC
                  TO

                                                                       28DEC
                  TO




TIME

Enter the scheduled departure time designating “A” for a.m., “P ” for p.m., “N” for noon and “M” for midnight. Time may
also be entered in 24-hour clock format.

            X/O   NOT GOOD FOR PASSAGE       CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM

                                                                               800A
                  TO

                                                                               1110A
                  TO

                                                                               115P
                  TO

                                                                               2000
                  TO




Page 10
         Industry Agents’ Handbook                                                                                     Section 5

STATUS

Enter status of passenger’s reservations, as follows:

         OK          Space Confirmed

         RQ          Space requested but not confirmed. Space Waitlisted.

         SA          Fare or rule prohibits advance reservations. Subject to space being available.

         NS          Infant, NO Seat. (In the case of infants not occupying seats as provided in applicable tariff rules,
                     this code shall be shown in the "STATUS" box of each flight coupon for a flight so affected.)

In addition:

When reservations have not been confirmed, the word "OPEN" shall be printed across the “Flight/Class,” “Date,” “Time,” and
“Status” boxes.

               X/O    NOT GOOD FOR PASSAGE        CARRIER   FLIGHT/CLASS     DATE       TIME   STATUS   FARE BASIS   ALLOW
                     FROM
                     BOSTON                        US       600         U 15DEC         730A   OK          U         PC
                     TO
                                                                             O      P
                     NEW YORK-LA GUARDIA           US                        E      N                      U         PC
                     TO
                     NASHVILLE                     AA       594         Y 20DEC         815A   OK       Y26          PC
                     TO
                     BOSTON                        US       6001        U 28DEC         800A   OK          U         PC
                     TO
                     NEWYORK - LA GUARDIA


When reservations have been waitlisted without confirmation of other space, the applicable carrier, flight/class, date and time
will be completed and "RQ" shall be shown as the status.

               X/O   NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS        DATE       TIME   STATUS FARE BASIS ALLOW
                     FROM
                     BOSTON                         US       600        U 15DEC         730A    OK         U         PC
                     TO
                     NEW YORK-LA GUARDIA            AA       277        Y 18DEC         602P    RQ       Y26         PC
                     TO
                     NASHVILLE                      AA       594        Y 20DEC         815A    OK       Y26         PC
                     TO
                     BOSTON                         US       6001       U 28DEC         800A    OK         U         PC
                     TO
                     NEWYORK - LA GUARDIA




                                                                                                                             Page 11
When a passenger holds a confirmed reservation, but has requested or is waitlisted on another flight or in a different class of
service, enter the confirmed reservation in the "Reservation Information Area" of the ticket.

            X/O   NOT GOOD FOR PASSAGE       CARRIER FLIGHT/CLASS       DATE    TIME   STATUS FARE BASIS ALLOW
                  FROM
                  BOSTON                       US       600        U 15DEC      730A   OK          U         PC
                  TO

                  NEW YORK-LA GUARDIA          AA       277        Y 18DEC      602P   OK       Y26          PC
                  TO
                  NASHVILLE                    AA       594        Y 20DEC      815A   OK       Y26          PC
                  TO
                  BOSTON                       US       6001       U 28DEC      800A   OK          U         PC
                  TO
                  NEWYORK - LA GUARDIA


In the "Endorsements/Restrictions” box of the applicable flight coupon(s) enter "RQ", carrier, flight number, class, date, city
codes (when other than cities shown in From/To) of requested flight or class.

                           ENDORSEMENTS/RESTRICTIONS (CARBON)

                             RQ    AA     277Y       18DEC        LGA BNA



“FARE BASIS” BOX

Enter in the “FARE BASIS” box, opposite the segment to which it applies, the primary, secondary and/or discount code, or
combination of codes, that describe the applicable fare.

In the example below, the fare basis of U is a Primary Fare Code that indicates “Shuttle Service - No Reservation Needed -
Seat Guaranteed.” In the second fare basis, QLNR breaks down as follows: Q is the Primary Fare Code indicating
Economy/Coach Discounted. Letters L, N, and R are all Restrictive Qualifier Codes; L indicates the Lowest level of a Fare
having more than one level; N indicates Night/Off Peak; R indicates Round Trip/Circle Trip.

            X/O    NOT GOOD FOR PASSAGE       CARRIER   FLIGHT/CLASS    DATE    TIME   STATUS   FARE BASIS   ALLOW
                  FROM
                  BOSTON                       US       6001       U 15DEC      800A    OK         U         PC
                  TO

                  NEW YORK-LA GUARDIA
                                                                       V O I D
                  TO
                  NEW YORK - KENNEDY           DL       235        Q 20DEC      520P    OK      QLNR         PC
                  TO
                  TAMPA                        DL       156        Q 28DEC      128P    OK         QLNR      PC
                  TO
                  NEWYORK - KENNEDY


The following pages provide Fare Basis Codes as they appear in the ATA Standard Interline Passenger Procedures manual.
These codes are used when constructing a fare basis manually.




Page 12
           Industry Agents’ Handbook                                                                          Section 5

"FARE BASIS" BOXES                                                O   Not to be assigned
                                                                      75       Involuntary rerouting which results in
 Enter in the "Fare Basis" box opposite the segment to which                   higher fare
 it applies, the Primary Fare Code, followed by the Restrictive       X        Joint Fare Only (Shall only be used when
 Qualifier Codes, Discount Codes, or combination of codes,            Reservations Booking Designators vary
 which describe the applicable fare. A Numeric may be added           between Carriers)
 immediately following a Primary Fare Code or Restrictive
 Qualifier Code to denote different levels of a fare applicable   2. RESTRICTIVE QUALIFIER CODES- Enter
 within the same compartment.          (Numbers shall not be         immediately following the Primary Code when
 duplicated except for fare types governed by the same rule or       applicable. (Not applicable when numeric fare code on
 provision.)                                                         special fares identifies the restriction.)

 1.   PRIMARY FARE CODES - Enter one of the Primary                   *   EXAMPLES
      Fare Codes shown below in the "FARE BASIS" box of                   Fare having two levels H - L
      the ticket opposite the segment to which it applies. The            Fare having three levels H - O - L
      Primary Fare Code entered on the ticket shall be the                Fare having four levels H - O - J - L
      same as the Reservations Booking Designator used to             ** OPTIONAL
      denote the compartment in which the reservation is
      confirmed or desired. This rule does not apply to codes         AF**        Area Fare
      "X" and "75" which shall be used only as Primary Fare           AO          Hawaiian Add On Fare
      Codes not as Reservations Booking Designators.                  AP**        Advance Reservation and/or Purchase
                                                                                  Requirement
      First Class Category                                            C           Cancellation Penalty/Processing Fees
                                                                                  (follows all other fare basis codes)
      R        Supersonic                                             F**         Directional Fare From the Origin City--
      P        First Class Premium                                    may be followed by a three-letter city code
      F        First Class                                            indicating origin city. (Shall not exceed
      A        First Class Discounted                                 seven characters.)
                                                                      H**         Highest Level of a Fare Having More
      Business Class Category
                                                                                  Than One Level (not combined with fare
      J        Business Class Premium                                             type codes when numeric code indicates
      C        Business Class                                                     fare level).
      D        Business Class Discounted                              J*          Third Level of a Fare Having More Than
      Z        Business Class Discounted                                          Three Levels (not combined with fare type
                                                                                  codes when numeric code indicates fare
      Economy/Coach Class Category                                                level).
                                                                      L*          Lowest Level of a Fare Having More Than
      W        Economy/Coach Premium
                                                                                  One Level (not combined with fare type
      S        Economy/Coach
                                                                                  codes when numeric code indicates high or
      Y        Economy/Coach
                                                                                  low level).
      B        Economy/Coach Discounted
                                                                      N           Night/Off Peak
      H        Economy/Coach Discounted
                                                                      O*          Second Level of a Fare Having More Than
      K        Economy/Coach Discounted
                                                                                  Two Levels (not combined with fare type
      L        Economy/Coach Discounted
                                                                                  codes when numeric code indicates fare
      M        Economy/Coach Discounted
                                                                                  level).
      N        Economy/Coach Discounted
                                                                      P           Family Fare or Spouse Fare. (When the
      Q        Economy/Coach Discounted
                                                                                  family fare requires the group to travel
      T        Economy/Coach Discounted
                                                                                  together, enter code "FTT" in the
      V        Economy/Coach Discounted
                                                                                  "ENDORSEMENTS" box of the tickets of
      Miscellaneous                                                               all the family members. If travel together is
                                                                                  not required for the entire itinerary, fill
      U        Shuttle Service-No reservation needed-                             "FTT" by the codes of the cities between
               Seat Guaranteed                                                    which the family members travel together.
      E        Shuttle Service-No reservation allowed-                            The routing may be condensed.)
               Seat to be confirmed at check-in.                      Q        Surcharge
      G        For individual Airline Use                             R         Round Trip/Circle Trip
      I        Not to be assigned                                     S**      Specific Flight(s)
                                                                                                                    Page 13
T** Directional Fare to the Destination City - may
    be followed by a three letter city code                       4.        PERCENTAGE DISCOUNT FARES - Enter in
    indicating the destination city. (Shall not                   the "TICKET DESIGNATOR" box the Passenger Type
    exceed seven characters.)                                     alpha code or one of the following Ticket Designator codes
    U        No Advance Reservations Permitted                    to indicate the type of discount and follow with the
    W        Weekend - Applicable for Fares Established           percentage of discount when applicable.
              for Weekend Travel Only
    X        Weekday - Applicable for Fares Established               EXAMPLES:
              for Weekday Travel Only.
                                                                      75% discount to be shown as "75"
3.   PASSENGER TYPE - ALPHA CODES - Enter in the
     "Fare Basis" box following the Primary Fare Code (and            AD   Agent
     Restrictive Qualifier Code(s) if any). These codes shall         AT   Attendant Traveling at Discount Fare
     be used in connection with published fares to identify a              Accompanying a Disabled Passenger
     specific type of passenger.                                      DH   Reduced Fare Transportation for person
                                                                           officially traveling to Travel Agent Arbiter
     *        When calculated as a percentage of a full                    hearings
              published fare enter the Passenger Type code            EG   Group Education Trip for Travel Agents
              in the "TICKET DESIGNATOR" box instead                  IB   ATA Employee Traveling on Industry
              of the "FARE BASIS" box, and follow with                     Business
              the percentage discount.                                ID   Air Industry Employee
     CA*      Cargo Attendant (international only)                    RG   General Sales Agent
     CD       Senior Citizen                                          TG   Tour Guide (Conductor)
     CH*      Child                                                   VUSA Visit USA.
     CL*      Clergy/Missionary
     CP*      Companion Passenger Traveling with a Fare           When different discount levels apply to different coupons of
              paying Passenger                                    the ticket, the ticket designator code and percentage of
     DG*      Government, Diplomatic, or specified                discount may be entered in the fare basis box of each coupon
              category of Persons/Nationals traveling at a        following the Primary Fare Code (and restrictive qualifier
              Government ordered fare; to be followed by          codes if any).
              the applicable percentage of discount or by
              any other applicable discount code. e.g.            5. FARE TYPE CODES (SPECIAL CATEGORY
              DG/EM, DG/SD.                                          FARES)
     DR*      Red Cross Disaster Relief.
     EM*      Emigrant (international only)                       Fare Type Codes identify special fares having varying
     IE*      Escort to accompany an Inadmissible                 restrictions or purchase requirements as a condition of use.
              Passenger                                           Precede the Fare Type Code by a Primary Fare Code (and
     IG       Inaugural Guests                                    Restrictive Qualifier Code and/or Passenger Type Code if
     IN       Infant                                              applicable).
     JC*      Job Corps
     LA       Labor Discount (international only)                     CB       Contract Bulk Fare
     M        Military Reserved Fare                                  E        Individual Excursion
     MA       Military Category A                                     G        Group Fare
     MR       Military Recruit                                        IT       Individual Tour Basing Fare
     MU       Military Standby Fare (when a military                  V        Group Inclusive Tour Fare
              passenger on emergency leave, and traveling
              at military standby fares, is entitled to make an   For group travel - enter in the "TICKET DESIGNATOR"
              advance reservation, enter "Emergency Leave"        box the code "G" or "V" as appropriate, followed by the
              in the "ENDORSEMENTS" box on each                   minimum number of passengers required by tariff, and
     applicable flight coupon.)                                   optionally follow with a diagonal and reference number
     MZ*      Military Category Z                                 established for the group, if any.
     PG*      Pilgrim Fare (International only)
                                                                  When the group fare or individual Tour Basing Fare requires
     RF*      Refugee
                                                                  the group to travel together, enter code "GTT" in the
     SC*      Ship Crew Individual
                                                                  "ENDORSEMENTS" box of the tickets of all group
     SD*      Student Fare (international only)
                                                                  members. If travel together is not required for the entire
     TD       Teacher Discount (international only)
                                                                  itinerary follow "GTT" by the codes of the cities between
     Z        Youth Reservation Fare
     ZU       Youth Standby Fare
Page 14
         Industry Agents’ Handbook                                                                              Section 5
which the group members must travel together. The routing
may be condensed.
                                                                    Qualifier Code      F-T
6.   CONSTRUCTION OF FARE BASIS CODE
                                                                    Qualifier Code      P-Q-R
Applicable codes shall be combined in descending order:
                                                                    Qualifier Code      S
Primary Fare Code A-B-C-D-F-H-J-K-L-M-P-Q-R-S-T-V-
                  W-X-Y-75                                          Passenger Type
                                                                    Alpha Code           CA-CD-CH-CL-CP-DG-DR-EM-IG-
Qualifier Code      H-O-J-L                                                             IN-JC-LA-M-MA-MR-MU-MZ-PG-
                                                                                        RF-SC-SD-TD-Z-ZU
Qualifier Code      AO-N
                                                                    Fare Type Code      CB-E-G-IT-V
Qualifier Code      W-X
                                                                    Numeric Fare Code See applicable table
Qualifier Code      AF-AP
                                                                    Qualifier Code      C
Qualifier Code      U


“TICKET DESIGNATOR” BOX

Enter the Passenger Type Alpha Code (see section on fare construction) or one of the following Ticket Designator Codes to
indicate the type of discount and follow with the percentage of discount, when applicable. For example, a 75% discount is
shown as “75” and a 100% discount is shown as “00.”

For group travel, enter code “G” or “V” as appropriate, followed by the minimum number of passengers required by tariff.

Ticket Designator Codes

         AD      Agent Discount
         AT      Attendant Traveling at Discount Fare Accompanying a Disabled Passenger
         DH      Reduced Fare Transportation for person officially traveling to Travel Agent Arbiter hearings
         EG      Group Education Trip for Travel Agents
         IB      ATA Employee Traveling on Industry Business
         ID      Air Industry Employee
         RG      General Sales Agent
         TG      Tour Guide
         VUSA    Visit USA

                                             TICKET DESIGNATOR
                                               ID ”50”

“TOUR CODE” BOX

Enter the official tour code number in case of an Inclusive Tour or a Bulk Inclusive Tour.

                                                  TOUR CODE
                                          IT 5LH20K42



                                                                                                                    Page 15
“NOT VALID BEFORE” and “NOT VALID AFTER” BOXES

A.   The earliest return date (day and month), only when applicable, shall be entered in the appropriate box on each flight
     coupon. The box shall not be completed until a confirmed reservation is entered on the ticket.

     EXCEPTION:               Where tariff rules prohibit voluntary reservation changes, or where such changes are only
                                      permissible against additional payment, the date to be entered in this box shall be the same
as the                                           reservation date entered on the same coupon.

B.   When a ticket has a normal one-year validity and is not issued in conjunction or exchange, no entry need be made. In all
     other cases, enter the expiry date (day and month only) in the appropriate box(es).

     NOTE:       When date entries in the “NOT VALID BEFORE” and “NOT VALID AFTER” boxes apply to two or more
                 consecutive flight coupons, they may be printed across the applicable boxes and shall include the date, 3-
                 letter month abbreviation, and the first two digits of the year, e.g., 10 JUN 07.

When a change in reservation information affects the validity period of short-term special fare tickets, change entries in the
“NOT VALID BEFORE” and “NOT VALID AFTER” boxes on the applicable flight coupons. Strike out the original entries
and enter the new dates immediately above or below, as space permits, or in the “ENDORSEMENTS/RESTRICTIONS” box.

                                               COUPONS NOT VALID BEFORE
                          1               | 2 10 JUN 07| 3                    |4
                                                COUPONS NOT VALID AFTER
                                               11 JUL 07
                          1               |2                |3                |4

"ALLOW" BOX

This box can be left blank, or enter the applicable amount of free baggage weight allowance in kilograms or pounds using the
letter "KG" or "K," "LB" or "L;" when the free allowance is based on pieces, enter "PC."

               X/O    NOT GOOD FOR PASSAGE        CARRIER FLIGHT/CLASS    DATE     TIME   STATUS FARE BASIS ALLOW
                     FROM
                                                                                                             KG
                     TO
                                                                                                             PC
                     TO

                                                                                                             LB
                     TO

                                                                                                             K
                     TO




When the fare used does not permit any free baggage allowance (e.g., Infant's tickets) invalidate the "ALLOW" box by
entering "NO," "NIL," or "XX."
               X/O    NOT GOOD FOR PASSAGE       CARRIER FLIGHT/CLASS     DATE     TIME   STATUS FARE BASIS ALLOW
                     FROM
                                                                                                            NIL
                     TO
                                                                                                            NO
                     TO

                                                                                                            XX
                     TO


                     TO




Page 16
          Industry Agents’ Handbook                                                                                   Section 5



“FROM/TO,” “CARRIER,” “FARE CALCULATION” BOXES

Complete this portion of the ticket when:

         Tickets are issued in conjunction with one another; and/or

         The ticket is issued in exchange for a portion of another ticket except when the reticketed portion represents passage
         solely between fare break points on the original ticket; or

         A city not shown in the passenger's itinerary is used for purposes of fare construction; or

         A surcharge, differential, stopover charge or mileage charge is applicable.

         Any of the special fare construction principles set forth in the following pages apply; or

         Any of the following situations apply:

              •   Sale of the ticket is in the country of commencement of transportation; ticket is issued outside.

              •   Sale of the ticket is outside the country of commencement of travel; ticket is issued outside.

              •   Sale of the ticket is outside the country of commencement of travel; ticket is issued inside.

When the itinerary includes an open segment show the official airline designator of the carrier used.

Enter the applicable fare opposite the segment to which is applies.

All amounts shall be in the same currency or Neutral Units of Construction (NUCs).

In the "FARE" box at the bottom of the "FARE CALCULATION" column, enter the sum of amounts in the column. If the fare
calculation entries are in Neutral Units of Construction (NUCs), strike out the word "FARE” and enter "NUC" preceding the total.

                                  FROM/TO



                                            CARRIER
                                                          FARE
                                                                                   Fuel Surcharges (Q’ s) must be shown
                                NYC                    CALCULATION
                                                                                   in the fare calculati on area. They are
                                ORL         CO        90.00                        part of the fare, and should be
                                                                                   included with the ba se fare.
                                NYC         CO        90.00
                                                                                   Fuel Surcharges AR E NOT separate
                                ORL           Q       21.00                        taxes.
                                  XF                  JFK4.50
                                                            MCO4.50
                                ZP                    JFK3.40
                                                      MCO3.40
                                                                      COMM. RATE          FARE

                                                                                                 201.00

In the last box at the bottom of the Fare Calculation column, enter the IATA Rate of Exchange used to convert the total of the NUCs
into the local currency of the country of commencement of transportation preceded by "ROE."




                                                                                                                          Page 17
When it is necessary to complete the "FROM/TO - CARRIER - FARE CALCULATION - FARE" section of the ticket, also
complete the Origin/Destination boxes (See page 25).

Examples:


  FROM/TO                                                         FROM/TO


                         FARE                                                            FARE
 YVR        CARRIER   CALCULATION                                CHI        CARRIER   CALCULATION



 YYZ          ZZ                       DIFFERENTIAL              LON         BB                        SURCHARGE

 YUL          ZZ      315.00                                     THR         CC       673.00

 YYZ                                                             PAR         CC
                X
 YUL            D     50.00                                      CHI         BB       673.00
                                                                 CHI         X
                                                                 LON         Q            15.00

                                    COMM. RATE   FARE                                                COMM. RATE    FARE

                                                        365.00

 FROM/TO                                                          FROM/TO


                         FARE                                                            FARE
 HOU        CARRIER   CALCULATION                                FLL        CARRIER   CALCULATION



 DEN         CC       200.00              STOPOVER AS            ATL         XX                           STOPOVER IN
                                          ALLOWED BY                                                      EXCESS OF THE
 LAS         FF                           FARE                   STL         XX                           FARE
 SNA         FF       204.00                                     PDX                  468.00
 LAS            S        5.00
                                                                             2S         10.00



                                    COMM. RATE   FARE                                               COMM. RATE    FARE

                                                        409.00                                                            478.00

When a Passenger Facility Charge (PFC) is collected, the airport to which the PFC applies and the amount indicator for the
dollar amount collected (1=USD 1.00, 2=USD 2.00, 3=USD 3.00), must be shown at the end of the Fare Calculation area.
Precede the PFC entry with a heavy line. Show the code "XF" in the "FROM/TO" box. Leave the "CARRIER" box blank.
List each PFC collected in the "FARE CALCULATION" box, in itinerary order, the airport code followed by the PFC amount
indicator.




Page 18
         Industry Agents’ Handbook                                                                             Section 5


                                   FROM/TO


                                                           FARE
                               TPA           CARRIER    CALCULATION



                               CHI            TW       120.00
                               STL            UA         90.00                PASSENGER
                                                                              FACILITY
                               PHX            DL       160.00                 CHARGE(S)

                                   XF                  TPA4.5
                                                                ORD4.5
                                                       STL4.5

                                                                      COMM. RATE       FARE

                                                                                              370.00


The domestic segment to which the Flight Segment Tax applies and the amount collected must be shown in US dollars at the
end of the Fare Calculation on the ticket. The code “ZP” shall be followed by the “origin airport” code, in itinerary order, for
each domestic segment. Precede the Flight Segment entry with a heavy line. Show the code "ZP" in the "FROM/TO" box.
Leave the "CARRIER" box blank. List each ZP tax collected in the "FARE CALCULATION" box, in itinerary order, with the
airport code followed by the ZP amount indicator. Domestic flight segments that qualify for the “Rural Airport Tax Provision”
are exempt from the Flight Segment Tax.


                                FROM/TO


                                                           FARE
                                PHX          CARRIER    CALCULATION



                                CHI            DL                                  FLIGHT
                                LAX            DL                                  SEGMENT
                                                                                   TAX(ES)
                                PHX            DL       1600.00
                                    ZP                 PHX3.4
                                                       ORD0
                                                       VEL0
                                                       LAX3.4
                                XF                      ORD4
                                                                COMM. RATE             FARE
                                                         LAX4.5

        *VEL is a rural airport.




                                                                                                                     Page 19
FARE                           FROM/TO                           CARRIER                      FARE CALCULATION
CONSTRUCTION                   COLUMN                            COLUMN                       COLUMN
PRINCIPLE

Accompanied infant's           Enter fare calculation point(s)   Enter carrier                Enter fare. Enter '0.00" against last
international fare which                                                                      fare calculation point covering free
includes free fare sector(s)                                                                  sector(s).

Around the world Specified     Leave blank                       Enter "LESS"                 Enter point(s) determining Minimum
Discount                                                                                      Fare on line following end of
                                                                                              itinerary. On succeeding line enter
                                                                                              amount.

Circle or around the world     Leave blank                       Enter "P" on the same        Enter point(s) determining Minimum
trip minimum                                                     line as amount               Fare on line following end of
                                                                                              itinerary. On succeeding line enter
                                                                                              amount.

Circle trip minimum (lowest    Leave blank                       Enter "P" on same line as    Enter C/ and ticketed point used for
combination)                                                     amount                       calculation above the city pair
                                                                                              creating the CTM. On the
                                                                                              succeeding line enter the amount.

Direct fare undercut           Leave blank                       Enter "H" on same line       Enter points determining minimum
                                                                 as amount                    fare on line following end of
                                                                                              itinerary. On the succeeding line
                                                                                              enter applicable amount.

Directional minimum on one-    Draw horizontal line at end of    Enter "P" against the last   Enter the amount against "P".
way journeys for each fare     itinerary. On succeeding lines    city of the city pair.
component.                     enter cities to which the         Cross out the unused
                               directional fare applies for      box.
                               that fare/component.

Directional minimum on one-    Draw horizontal line at end of    Enter "P" on same line as    Enter the points determining the
way journeys for total         fare construction for lowest      amount                       minimum fare for the whole
itinerary.                     class of fare used.                                            itinerary. On the succeeding line
                                                                                              enter the amount.

Extra Mileage Routing          Not applicable                    Not applicable               Enter "E/" followed by the
                                                                                              mandatory routing point(s) in the
                                                                                              first vacant space above the fare to
                                                                                              which it applies. If there is no
                                                                                              mandatory routing point enter
                                                                                              "E/XXX" in the first vacant space
                                                                                              above the fare to which the extra
                                                                                              mileage allowance is applied.

PFC                            Draw a horizontal line at end     Not applicable               For each PFC collected, show the
                               of Fare Calculation entries.                                   airport code (in itinerary order) to
                               On the succeeding line enter                                   which the PFC applies, followed by
                               XF.                                                            the amount indicator (1=USD 1.00,
                                                                                              2=USD 2.00, 3=USD 3.00)




Page 20
         Industry Agents’ Handbook                                                                                     Section 5


FARE                            FROM/TO                             CARRIER                     FARE CALCULATION
CONSTRUCTION                    COLUMN                              COLUMN                      COLUMN
PRINCIPLE

Higher class differential       Draw horizontal line at end of      Enter "D" against last      Enter the amount against the "D".
                                itinerary. On succeeding lines      city of the sector(s) to    When fare calculation principles,
                                enter cities to which               which differential          such as mileage, higher intermediate
                                differential applies in the         applies, cross out unused   point, etc., apply to the differential,
                                same direction as the fare          box(es)                     make appropriate entries above
                                used. When differential is                                      amount.
                                calculated on through fare for
                                more than two consecutive
                                cities, enter only first and last
                                cities; when differential is
                                calculated on principles such
                                as mileage, higher
                                intermediate point, etc., enter
                                all cities involved in the
                                calculation.

Higher intermediate points      Not applicable                      Not applicable              Enter the pair of points between
                                                                                                which the fare applies on the line
                                                                                                above such higher fare. Enter "M"
                                                                                                preceded by any applicable
                                                                                                percentage of increase, e.g., "25M"
                                                                                                on the line above the city pair.
Intermediate points in          Enter an "X/" preceding the
itinerary                       city where no stopover is
                                permitted

Lowest combination principle    Enter fare calculation points       Enter carrier               Enter fare


When used for fare              Enter fare calculation points       Enter carrier               Enter "C/" and ticketed points used
construction checks                                                                             for calculation in first vacant space
                                                                                                above fare to which it applies.

To/From the USA and             Enter fare calculation points       Enter carrier               Enter "C/" and non-ticketed point(s)
Canada, when the point used                                                                     used for calculation in first vacant
for calculation is not a                                                                        space above fare to which it applies.
ticketed point, the following
procedure applies.

Mileage deviation system        Not applicable                      Not applicable              Enter "M" on line above fare to
                                                                                                which it applies. If applicable,
                                                                                                precede by percentage of increase,
                                                                                                i.e., Mileage used with additional
                                                                                                charge = M
                                                                                                  5% deviation charge = 5M
                                                                                                10% deviation charge = 10M
                                                                                                15% deviation charge = 15M
                                                                                                20% deviation charge = 20M
                                                                                                25% deviation charge = 25M




                                                                                                                              Page 21
FARE                              FROM/TO                           CARRIER                      FARE CALCULATION
CONSTRUCTION                      COLUMN                            COLUMN                       COLUMN
PRINCIPLE

Mileage equalization              Not applicable                    Not applicable               Enter "B/" followed by the point
                                                                                                 determining the maximum permitted
                                                                                                 mileage in the first vacant space
                                                                                                 above the fare to which it applies.

More than one fare involved.      Enter cities                      Enter carrier                Enter fares

If number of fare entries does
not permit fare entry against
applicable city void above such
city as many “FROM/TO" and
"CARRIER" boxes as
necessary; i.e., Enter cities

One way minimum involving         Leave blank                       Enter "P" on same line as    Enter the two pairs of points
backhaul                                                            amount                       determining the minimum fare,
                                                                                                 beginning on line following all other
                                                                                                 fare entries. On succeeding line,
                                                                                                 enter applicable amount.

One way normal fare minimum       Leave blank                       Enter Fare Basis code of     Enter points determining minimum
for total of special fare                                           normal fare. Enter "P" on    fare on line following end of
                                                                    succeeding line.             itinerary. Enter amount on
                                                                                                 succeeding line.

Open Jaw Common Point             Draw horizontal line at           Enter "P" on same line as    Enter "R/" and the city code of the
Minimum Check                     end of itinerary                  amount.                      common point on one line and, when
                                                                                                 there are two common points, "R"
                                                                                                 and city code of the second common
                                                                                                 point on the next line. On following
                                                                                                 line, enter amount.

Reduced Mileage Routing           Not applicable                    Not applicable               Enter "L/" followed by the routing
                                                                                                 point causing the mileage reduction
                                                                                                 in the first vacant space above the
                                                                                                 fare to which it applies.

Routing Sequence                  Enter cities, one per line, in    Enter carrier against        Enter fare against city used as fare
                                  same sequence as in "GOOD         second city of that leg to   calculation point.
                                  FOR PASSAGE" section              which it applies.

Side Trip (fare interrupting      Enter cities of side trip.        Enter carrier(s)             Enter bracket on left, extending from
through fare)                     Show side trip within side trip                                first to last point of side trip. Enter
                                  in the same manner.                                            fare against city to which it applies.




Page 22
         Industry Agents’ Handbook                                                                                     Section 5


FARE                                FROM/TO                          CARRIER                     FARE CALCULATION
CONSTRUCTION                        COLUMN                           COLUMN                      COLUMN
PRINCIPLE

Stopover and/or Transfer
charge:

a. Applicable to specific points.   Draw horizontal line at          Enter "S"                   Enter amount
                                    end of itinerary. On
                                    succeeding line(s), enter
                                    city(ies) to which the
                                    charge applies.

b. Applicable to stopovers
and/or transfers in excess of       Draw horizontal line at end of   Enter number of excess      Enter amount
those allowed by fare.              itinerary. Leave succeeding      stopovers and/or
                                    line blank.                      transfers and "S"
c. Applicable to Hawaiian
Common Fare                         Enter city code in line of       Enter carrier code          Enter amount of stopover charge
                                    flight
d. Applicable when Hawaiian
Common Fare stopover charge         Repeat city code in line         Enter "S."                  Enter amount of stopover charge
applies in addition to a fare       of flight

Specified point minimum             Not applicable                   Enter "P" on the same       Enter transited city causing
                                                                     line as amount              minimum fare on line following end
                                                                                                 of itinerary. Enter amount on
                                                                                                 succeeding line.

Surcharge (other than stopover      Draw horizontal line at end of   Enter "Q" opposite last     Enter amount opposite the "Q".
and/or transfer charge and          itinerary. On succeeding         city of surcharge sector;
sleeper surcharge).                 lines, enter cities to which     cross out unused
                                    surcharge applies.               box/boxes.
Sleeper surcharge to be
collected on a MCO.

Applicable to ticketed point not    Not applicable                   Not applicable              Enter "T/" followed by ticketed point
included in mileage.                                                                             which is allowed to be omitted from
                                                                                                 the mileage
                                                                                                 calculation in the first vacant space
                                                                                                 above the fare to which it applies.

Unflown sector (a gap in the
routing):

a. Not included in fare             Enter "X" between cities         Leave blank                 Leave blank
calculation and/or mileage          where unflown sector
computation - no flight coupon      occurs.
issued.

b. Included in fare calculation     Not applicable                   Draw a diagonal line        Enter fare if city used as fare
and/or mileage computation,                                          through unused box          calculation point
but no flight coupon issued.                                                                     Otherwise leave blank.




                                                                                                                               Page 23
CONDENSED ROUTING

When there is insufficient space on the ticket for all entries, a condensed routing may be used. Show in detail on each individual
ticket the exact routing and fare construction covered by that ticket and enter a condensed description of the balance of routing and
fare construction before or after the detailed portion. For example, you issue a conjunction ticket with the following routing:

NYC - RIC - JAX - PBI - MIA - MSY - DFW - SFO - LAX - SEA - CHI - IND - SDF - WAS - NYC - BOS - CHI - IND - NYC

                                        FROM/TO


                                                                FARE
                                        NYC       CARRIER    CALCULATION



                                        LAX                 453.78
                                        SEA        UA       62.96
                                        CHI        NW       94.44
                                        IND        TW       42.59
                                        SDF        AA       88.89
                                        WAS        US       49.07          IND             AA            35.08
                                        NYC        DL       69.44          NYC             TW            78.70
                                        BOS        AA       47.22
                                                                           COMM. RATE            FARE

                                        CHI        TW       104.63                                      1126.80

EXTENSION STICKER
When there is insufficient space on the ticket for all entries, a Fare Calculation Extension Ladder may be used and a copy of the
sticker shall be affixed to each flight coupon, passenger coupon and auditor's coupon of the ticket. The Extension Sticker eliminates
the need to condense the routing in the Fare Calculation Ladder of the ticket when all the "TO" and "FROM" boxes in the Fare
Calculation Ladder of the ticket have been used.

Apply the appropriate sticker to the right of the Fare Calculation Ladder of the corresponding coupon in the ticket booklet after the
ticket has been validated. The Extension Sticker is completed according to standard procedures, with the entries beginning on the
sticker and ending on the ticket. The Extension Sticker Set may be ordered as part of your ticket stock requisition.

     FROM/TO


     NYC        CARRIER
                             FARE
                          CALCULATION      STICKER
                                                                     FROM/TO


     RIC         US        38.60                                                                   FARE
                                                                      CHI        CARRIER        CALCULATION

     JAX         DL        120.08
                                                                      IND        TW               42.59
     PBT         DL          38.20
                                                                      SDF        AA               88.89
     MIA         US          42.60                                                                                         TICKET
     MSY         UA          63.20                                    WAS        US               49.07
     DFW                     42.90                                    NYC        DL               69.44
     SFO                     85.60                                    BOS        AA               47.22
     LAX                     22.60                                    CHI        TW             104.63
     SEA         UA          62.96                                    IND        AA               35.08
     CHI         NW          94.44                                    NYC        TW               78.70
    SUB TOTAL
                          611.18                                                                              COMM. RATE     FARE

                                                                                                                                    1126.80

Page 24
         Industry Agents’ Handbook                                                                             Section 5

“FARE” BOX

Enter the fare (excluding tax) for the complete itinerary covered by the ticket or conjunction tickets. Enter the fare in the
currency of the country of commencement of transportation, unless otherwise provided by applicable currency regulations.
Precede the amount with the applicable three-character currency code.

NOTE: The currency code is not required when transportation is entirely within the country of sale or wholly between the US
      and Canada.

                                                   FARE
         Within the US/Canada
         (JFK - MIA)
                                                        448.18

                                                   FARE

         Outside the US                                   USD
         (JFK - LHR)                                      448.18

                                                   FARE
         Country of Commencement
         is Germany
                                                          DEM
         (FRA - JFK)                                      2249.00

“EQUIVALENT FARE PAID” BOX

The amount of fare, and the type of currency in which it is collected, shall be entered in this box under the following
circumstances:

         a. When payment is made in a currency other than that shown in the “FARE” box

         b. When payment is in a currency other than the currency of the country of payment

                                                 EQUIV. FARE PD.

         Fare was DEM 2249.00                             USD
                                                          1454.00
“TAX” BOX
Enter amount of tax/fee/charge, if any (identifying currency code is not necessary). If the tax/fee/charge is for a country other
than the one in which the ticket is issued, precede or follow the amount by the two-character ISO country code or the
applicable Special Fees and Charges code which identifies the tax/fee/charge. Taxes applicable to a single country may be
combined into one amount using XT-Combined Tax. If there are insufficient tax boxes to list all taxes separately, then
combine them into XT taxes. You must explain all taxes included in the XT(s) - use the Fare Calculation area to list the taxes.

EXCEPTIONS: The following taxes/fees/charges must always be identified separately on a ticket by the applicable Special
            Fees and Charges Code:

                  XA      - US Department of Agriculture, Animal and Plant Health Inspection Service (APHIS)

                  XF      - US Passenger Facility Charge (PFC) - ALWAYS INCLUDE IN XT (IF USED)


                                                                                                                      Page 25
          XY   - US Immigration/Naturalization User Fee




Page 26
          Industry Agents’ Handbook                                                                          Section 5

                 YC     - US Customs User Fee

                 XD     - Mexico International Airport Departure Tax

                 XG     - Canadian Goods and Services Tax

                 XI     - Insurance Surcharge

                 XN     - Norwegian Value Added Tax (VAT)

                 XS     - Swedish Value Added Tax (VAT)

                 XT     - Combined Taxes/User Fees - MAKE SURE TO INCLUDE XF CHARGES IN THE XT

If a tax/fee/charge for more than one country applies, show each tax/fee/charge separately in the tax boxes. If a passenger is
exempt from a normally applicable tax/fee/charge, “EXEMPT,” preceded or followed by the applicable ISO country code or
Special Fees and Charges Code, may be entered.

                                           TAX                  TAX
                                                   YC 5.00               XA 5.00
                                           TAX
                                                   XY 7.00
                                           TAX
                                                   DE 4.30


“TOTAL” BOX

Enter the applicable currency code and the sum of the amounts shown in “FARE” and “TAX” boxes, provided that when there
is an entry in the “EQUIVALENT FARE PAID” box, then the total shall be the sum of the equivalent fare paid plus tax, if
any.

                                          TOTAL   USD
                                                  1475.30

Use the appropriate ISO country code and currency code from the following table:


                                        ISO         ISO                                                   ISO        ISO
                                        Country     Currency                                              Country    Currency
Country   Name                          Code        Code               Country   Name                     Code       Code

Afghanistan                             AF          AFA                Barbados                           BB         BBD
Albania                                 AL          ALL                Belarus                            BY         BYB
Algeria                                 DZ          DZD                Belgium                            BE         EUR
Andorra                                 AD          ADP                Belize                             BZ         BZD
Angola                                  AO          AON                Benin                              BJ         XOF
Anguilla                                AI          XCD                Bermuda                            BM         BMD
Antarctica                              AQ          -                  Bhutan                             BT         BTN
Antigua and Barbuda                     AG          XCD                Bolivia                            BO         BOB
Argentina                               AR          ARS                Bosnia Hercegovina                 BA         BAD
Armenia                                 AM          AMD                Botswana                           BW         BWP
Aruba                                   AW          AWG                Brazil                             BR         BRL
Australia                               AU          AUD                British Indian Ocean Territory     IO         USD
Austria                                 AT          EUR                Brunei Darussalam                  BN         BND
Azerbaijan                              AZ          AZM                Bulgaria                           BG         BGL
Bahamas                                 BS          BSD                Burkina Faso                       BF         XOF
Bahrain                                 BH          BHD                Burundi                            BI         BIF
                                                                                                                    Page 27
Bangladesh   BD   BDT   Cambodia   KH   KHR




Page 28
          Industry Agents’ Handbook                                                        Section 5
                                  ISO       ISO                                          ISO        ISO
                                  Country   Currency                                     Country    Currency
Country   Name                    Code      Code       Country   Name                    Code       Code


Cameroon, Republic of             CM        XAF        Guatemala                         GT         GTQ
Canada                            CA        CAD        Guinea                            GN         GNF
Cape Verde, Republic of           CV        CVE        Guinea Bissau                     GW         GWP
Cayman lslands                    KY        KYD        Guyana                            GY         GYD
Central African Republic          CF        XAF        Haiti                             HT         HTG
Chad                              TD        XAF        Honduras                          HN         HNL
Chile                             CL        CLP        Hong Kong                         HK         HKD
China                             CN        CNY        Hungary                           HU         HUF
Christmas lsland (Indian Ocean)   CX        AUD        Iceland                           IS         ISK
Cocos (Keeling) lslands           CC        AUD        India, incl. Andaman Islands      IN         INR
Colombia                          CO        COP        Indonesia                         ID         IDR
Comoros                           KM        KMF        Iran, Islamic Republic of         IR         IRR
Congo                             CG        XAF        Iraq                              IQ         IQD
Congo, Democratic Republic of     ZR        ZRN        Ireland, Republic of              IE         EUR
Cook lslands                      CK        NZD        Israel                            IL         ILS
Costa Rica                        CR        CRC        Italy                             IT         EUR
Côte d'Ivoire                     CI        XOF        Jamaica                           JM         JMD
Croatia                           HR        HRK        Japan                             JP         JPY
Cuba                              CU        CUP        Jordan                            JO         JOD
Cyprus                            CY        CYP        Kazakhstan                        KZ         KZT
Czech Republic                    CZ        CZK        Kenya                             KE         KES
Denmark                           DK        DKK        Kiribati (Canton and
Djibouti                          DJ        DJF        Enderbury Is.)                    KI         AUD
Dominica                          DM        XCD        Korea, Democratic People's Rep.   KP         KPW
Dominican Republic                DO        DOP        Korea, Republic of                KR         KRW
Ecuador                           EC        ECS        Kuwait                            KW         KWD
Egypt                             EG        EGP        Kyrgyzstan                        KG         KGS
El Salvador                       SV        SVC        Lao People's Dem. Rep.            LA         LAK
Equatorial Guinea                 GQ        XAF        Latvia                            LV         LVL
Eritrea                           ER        ETB        Lebanon                           LB         LBP
Estonia                           EE        EEK        Lesotho                           LS         LSL
Ethiopia                          ET        ETB        Liberia                           LR         LRD
European Monetary Cooperation                          Libyan Arab Jamahiriya            LY         LYD
Fund                              -         XEU        Liechtenstein                     LI         CHF
Falkland lslands                  FK        FKP        Lithuania                         LT         LTL
Faeroe lslands                    FO        DKK        Luxembourg                        LU         EUR
Fiji                              FJ        FJD        Macau                             MO         MOP
Finland                           FI        EUR        Macedonia, The Former Yugoslav
France                            FR        EUR         Republic of                      MK         MKD
French Guiana                     GF        FRF        Madagascar                        MG         MGF
French Polynesia                  PF        XPF        Malawi                            MW         MWK
Gabon                             GA        XAF        Malaysia                          MY         MYR
Gambia                            GM        GMD        Maldives                          MV         MVR
Georgia                           GE        GEL        Mali                              ML         XOF
Germany                           DE        EUR        Malta                             MT         MTL
Ghana                             GH        GHC        Marshall Islands                  MH         USD
Gibraltar                         GI        GIP        Martinique                        MQ         FRF
Greece                            GR        EUR        Mauritania                        MR         MRO
Greenland                         GL        DKK        Mauritius                         MU         MUR
Grenada                           GD        XCD        Mayotte                           YT         FRF
Guadeloupe, incl. St. Barthelmy                        Mexico                            MX         MXN
and French St. Martin             GP        FRF        Micronesia, incl. Carolina Is./

                                                                                                   Page 29
Guam      GU   USD   Ponape/Kosrae   FM   USD




Page 30
          Industry Agents’ Handbook                                                           Section 5

                                   ISO       ISO                                            ISO        ISO
                                   Country   Currency                                       Country    Currency
Country   Name                     Code      Code       Country   Name                      Code       Code


Moldova, Republic of               MD        MDL        Slovenia                            SI         SIT
Monaco                             MC        FRF        Solomon Islands                     SB         SBD
Mongolia                           MN        MNT        Somalia                             SO         SOS
Montserrat                         MS        XCD        South Africa                        ZA         ZAR
Morocco                            MA        MAD        Spain                               ES         EUR
Mozambique                         MZ        MZM        Sri Lanka                           LK         LKR
Myanmar                            BU        MMK        Sudan                               SD         SDD
Namibia                            NA        NAD        Suriname                            SR         SRG
Nauru                              NR        AUD        Swaziland                           SZ         SZL
Nepal                              NP        NPR        Sweden                              SE         SEK
Netherlands                        NL        EUR        Switzerland                         CH         CHF
Netherlands Antilles               AN        ANG        Syrian Arab Rep.                    SY         SYP
New Caledonia, incl. Loyalty Is.   NC        XPF        Taiwan, Province of China           TW         TWD
New Zealand                        NZ        NZD        Tajikistan                          TJ         TJR
Nicaragua                          NI        NIO        Tanzania, United Republic of        TZ         TZS
Niger                              NE        XOF        Thailand                            TH         THB
Nigeria                            NG        NGN        Togo                                TG         XOF
Niue                               NU        NZD        Tonga                               TO         TOP
Norfolk Island                     NF        AUD        Trinidad and Tobago                 TT         TTD
Northern Mariana Is., incl.                             Tunisia                             TN         TND
Mariana Is. except Guam            MP        USD        Turkey                              TR         TRL
Norway                             NO        NOK        Turkmenistan                        TM         TMM
Oman                               OM        OMR        Turks and Caicos Islands            TC         USD
Pakistan                           PK        PKR        Tuvalu                              TV         AUD
Palau                              PW        USD        Uganda                              UG         UGX
Panama                             PA        PAB        Ukraine                             UA         UAH
Papua New Guinea                   PG        PGK        United Arab Emirates (comprising
Paraguay                           PY        PYG        Abu Dhabi, Ajman, Dubai,
Peru                               PE        PES        Fujairah, Ras Al Khaimah,
Philippines                        PH        PHP        Sharjah, Umm Al Qaiwain)            AE         AED
Poland                             PL        PLN        United Kingdom                      GB         GBP
Portugal                           PT        EUR        United States of America            US         USD
Puerto Rico                        PR        USD        United States Minor Outline Is.
Qatar                              QA        QAR        incl. Johnston Atoll, Midway Is.,
Reunion                            RE        FRF        Wake Is.                            UM         USD
Romania                            RO        ROL        Uruguay                             UY         UYU
Russian Federation                 RU        RUR        Uzbekistan                          UZ         UZS
Rwanda                             RW        RWF        Vanuatu                             VU         VUV
St. Helena                         SH        SHP        Vatican City State                  VA         EUR
St. Kitts and Nevis                KN        XCD        Venezuela                           VE         VEB
Saint Lucia                        LC        XCD        Vietnam                             VN         VND
St. Pierre and Miquelon            PM        FRF        Virgin Islands (British)            VG         USD
Saint Vincent and the Grenadines   VC        XCD        Virgin Islands (US)                 VI         USD
Samoa, American                    AS        USD        Wallis and Futuna lslands           WF         XPF
Samoa, Independent State of        WS        WST        Yemen, Republic of                  YE         YER
San Marino                         SM        ITL        Yugoslavia                          YU         YUM
Sao Tome and Principe              ST        STD        Zambia                              ZM         ZMK
Saudi Arabia                       SA        SAR        Zimbabwe                            ZW         ZWD
Senegal                            SN        XOF
Seychelles Islands                 SC        SCR
Sierra Leone                       SL        SLL
Singapore                          SG        SGD

                                                                                                      Page 31
Slovakia   SK   SKK




Page 32
           Industry Agents’ Handbook                                                                              Section 5


“FORM OF PAYMENT” BOX

If payment is by Cash or Travelers Checks, no entry is required. If payment is by Check, other than a traveler’s check, enter
the word “Check” in the Form of Payment box. The word “check” may be followed by the account number of the check.

If payment is by Credit Card, enter or imprint the two-letter alpha credit card designator and the complete credit card number,
followed by an “A” and the approval code. For extended payments, enter the letter “E” and circle it in the lower left-hand
corner of the “Issued By” carrier validation box.

When payment is other than Cash, Check, or Credit Card, enter one of the following codes in the Form of Payment (FOP) box:

           GR - Government Transportation Request (follow with form and serial number of the document) - used only when
                GTR is payable to the carrier; if the GTR is payable to your agency, leave FOP blank (See Section 5.4, p.1).

           PT - Prepaid Ticket Advice (to be used only on a ticket issued in exchange for a prepaid ticket advice), followed
                with the form of payment code from the PTA message. If the form of payment on the PTA message was credit
                card, enter only the alpha code of the credit card, followed by the code “AGT” when the PTA sale was
                originated by a travel agent. For example: “PT/AX/AGT” (See Section 5.8, p.1, Incoming International
PTAs)

When a document is being exchanged for another document, enter the form of payment indicated on the original document. If
the exchange transaction results in an additional collection to cash, enter the original Form of Payment code, plus A/C for
“Additional Collection,” followed by the Form of Payment code appropriate to the additional collection, and the amount. If
the exchange results in an additional collection to credit, enter “A/C” for Additional Collection, followed by the two letter
alpha credit card designator and the complete credit card number, followed by the additional collection amount, followed by an
“A” and the approval code.

                FORM OF PAYMENT
Original
Issue
                AX 3712345678 90888                                   A123456
Exchange    FORM OF PAYMENT
With Cash       CA 5312345678908888                               A/C CASH $25.00
Add/Collect

Exchange    FORM OF PAYMENT
With Credit
Add/Collect
                A/C CA 5312345678908888                                          $25.00 A123456

                                                             ISSUED BY
Extended
Payments         E                                         ARC AIRLINES
                                                                         890-1




“ORIGIN/DESTINATION” BOXES

When the routing requires the issuance of more than one ticket booklet issued in conjunction with other tickets, on each ticket
enter the three-letter city code for original place of departure covered by the first ticket, followed by the three-letter city code
of the final destination covered by the last ticket respectively.

                                              ORIGIN/DESTINATION


                                                       DFW NYC
                                                                                                                         Page 33
“INTERNATIONAL SALES INDICATOR”

When any of the following situations apply, enter the applicable code on the right hand side of the “Origin/Destination” box
and carry forward on reissues.

        SITI1    - Sale of the ticket is in the country of commencement of transportation; ticket is issued inside.

        SITO     - Sale of ticket is in the country of commencement of travel; ticket is issued outside.

        SOTO - Sale of ticket is outside the country of commencement of travel; ticket is issued outside.

        SOTI     - Sale of ticket is outside the country of commencement of travel; ticket is issued inside.
                    1
        NOTES           “Country of commencement of transportation” means the country from which travel on the first
                        international sector takes place.

                        Scandinavia (Denmark, Norway and Sweden) and USA/Canada shall each be treated as a single
                        country.

                                             ORIGIN/DESTINATION         SITI
                                                      DFW NYC

BOOKING REFERENCE” BOX

Enter the booking reference. The Passenger Name Record (PNR) address may be optionally entered.

                                             BOOKING REFERENCE

                                                      SQ3PXY

“ISSUED IN EXCHANGE FOR” BOX

When a ticket is being issued in exchange for another ticket or document (e.g., MCO), enter the airline form and serial number
of the ticket/document that is being exchanged.

                                              ISSUED IN EXCHANGE FOR

                                                001        8470187545

“CONJUNCTION TICKET(S)” BOX
You MUST complete this box when more than one ticket booklet is issued to cover a passenger itinerary. When issuing
tickets in conjunction:

All ticket booklets must be of the same form number and be in numeric sequence. On EACH ticket, enter the last two digits of
all tickets being issued to provide flight coupons covering the passenger’s itinerary; e.g., ticket numbers 98/99/00/01. If you
have made an error on one of the tickets, void out the entire ticket and use the next ticket in sequence; e.g., 41/43/44. You DO
NOT have to void out the entire transaction and start over.
CONJUNCTION TICKET(S)                                            CONJUNCTION TICKET(S)

                  98/99/00/01                                                       41/43/44

Page 34
        Industry Agents’ Handbook                                                                                    Section 5




                                                         DFW/SYD                          DFW
                                                                                         MIA    AA    624.77
                                                        53/54
                                                                                          LAX   UA      851.38
                                                        DFW/SYD                          DFW
Shepard / Marie Ms.                                        12 DEC 06                     SYD
                                                                                        MIA     QF
                                                                                               AA    624.77
                                                 53/54                                   MEL    QF     1867.00
                                                                                         LAX   UA      851.38
                                                                                         AKL    UA
Shepard / Marie Ms.                                       12 DEC 01                     SYD    QF
                                                                                         LAX
                                                                                        MEL     UA
                                                                                                QF      1185.00
                                                                                                       1867.00
              Dallas                                       AA            668       Y
                                                                                         XT=
                                                                                        AKL 20.37 AU +2.45 QK 5.00 XA + 6.80
                                                                                                UA
                                                                                  ZP
04 JAN     810A OK       Y26               PC                                         LAX     UA      1185.00
                                                                                       + 9.00 XF ZP DFW 3.4 MIA 3.4 XF =
            Melbourne                                     UA B                        XT= 20.37 AU +2.45 QK 3.00 XA + 6.00
           Miami                      UA          762                07 842
                                                                        JAN     Y
                                                                              700A 4.5 MIA 4.5
                                                                                DFW
                                                                               ZP
20 JAN    110P      OK     YHAPD     PC                                                                              4528.00
OK     BUA         PC
                                                                                        + 8.00 XF ZP DFW 3 MIA 3 XF = DFW
        Aukland                                  UA        842           Y1220 4 MIA 4
                                                                               JAN                          AX371234567890123
        Los Angeles                                        QF
815P OK    YHAPD PC                                                                                                 4528.00
Y 09 JAN 1030P OK   YOX                     PC
                                                                                                                  AX371234567890123
           Los Angeles
           Sydney                                QF       VOID 415           Y   VOID
                                                                                 19
          VOID
JAN     800A OK   YOX              PC
      ------- VOID -------
            Melbourne                                     VOID
                                                            362.24               VOID
           VOID
          185.08
   USD                US 135.51
    ------- VOID ---------                                   XT
                                                           CONJ 43.62            CONJ
   4528.00
    USD                US 00
                      YC5 135.51                                XT   38.57
    4528.00




                                                         DFW/SYD                         DFW
                                                                                        MIA     AA       624.77
                                                  53/54                                  LAX    UA         851.38
 Shepard / Marie Ms.                                       12 DEC 06                    SYD     QF
                                                                                        MEL      QF       1867.00
                                                                                        AKL      UA
                                                                                        LAX     UA      1185.00
            Melbourne                                      UA           842        Y    XT= 20.37 AU +2.45 QK 5.00 XA + 6.80
 20 JAN     110P   OK     YHAPD PC                                               ZP
                                                                                       + 9.00 XF     ZP DFW 3.4     MIA 3.4    XF =
            Auckland                                       UA          842         W
                                                                                 DFY 4.5 MIA 4.5
 20 JAN     815P OK     YHAPD   PC                                                                                            4528.00
                                                                                                                  AX371234567890123
            Los Angeles                                  VOID
 VOID             VOID

     -------    VOID -------                             VOID
 VOID             VOID
       ------- VOID ---------                             CONJ
          CONJ
 USD                     US 135.51                 XT 43.62
 4528.00
                           YC5 00                     4718 13




                                                                                                                              Page 35
“ORIGINAL ISSUE CARRIER FORM AND SERIAL NUMBER PLACE DATE AGENTS NUMERIC
  CODE” BOX

Enter the airline, form and serial number of the ticket or document being exchanged, the place (code) and date of original
issue, plus the agent’s “numeric code.” If consecutively numbered conjunction tickets are involved, enter the ticket number of
the first document.

If the document being exchanged is not the original, bring forward all information shown in the “ORIGINAL ISSUE
CARRIER FORM AND SERIAL NUMBER PLACE DATE AGENTS NUMERIC CODE” box of the document being
exchanged.

                              CARRIER     FORM & SERIAL NUMBER           PLACE    DATE       AGENTS NUMERIC CODE
             ORIGINAL
              ISSUE           037 8465705449                          WAS        22DEC02
                              11234567
“ENDORSEMENTS/RESTRICTIONS” BOX

The “ENDORSEMENTS/RESTRICTIONS” box is used to record special information relating to the use of either the
complete ticket or any coupon thereof. For example:

        a.   Ticket endorsement - transferring coupon(s) to another carrier. When required, endorsement form shall be
             “Endorsed to (Carrier) by (Carrier)” and shall be validated by a stamp identifying the airline and office making
             the endorsement.

        b.   Reason for involuntary rerouting in accordance with the appropriate Resolutions.

        c.   Tariff or travel restrictions such as “Subject to Government Approval,” “Family Travel Together,” “Non-
             Refundable,” etc.

                         ENDORSEMENTS/RESTRICTIONS (CARBON)

                                           NON-REFUNDABLE

“COMMISSION” BOX

The “COMMISSION” box appears only on the Agent’s and Auditor’s coupons of a manual ticket.

The rate of commission to be applied to a ticketing transaction is determined and authorized by the carrier named as the
“ticketing carrier.” Only the “ticketing carrier’s” commission rules and rate can apply to the total value of the ticket, even
though other carriers may participate in the routing. The following commission codes can be entered in the COMMISSION
box when authorized by a carrier - these are the only valid codes acceptable:

                0         5.5        10.5        15.5      21       31
                1*        6          11          16        22       32
                1.5*      6.5        11.5        16.5      23       33
                2*        7          12          17        24       34
                2.5*      7.5        12.5        17.5      25       35
                3         8          13          18        26       36
                3.5       8.5        13.5        18.5      27       37
                4         9          14          19        28       38
                4.5       9.5        14.5        19.5      29       39
                5         10         15          20        30       40
                * Available only in cycles 1, 2 and 3 of IAR.

Page 36
         Industry Agents’ Handbook                                                                            Section 5


The appropriate code should be written in the shaded portion of the COMMISSION box. For example, 10.5% is:

                                                 COMMISSION
                                                           1 0.
                                                           5
When a code with a decimal is used, show only one decimal place (tenths - 10.5) NOT two decimal places (10.50); otherwise,
you may receive a $10.50 commission instead of the correct 10.5%.

In certain instances, commission cannot be entered as a straight percentage and an actual dollar amount must be calculated and
entered in the COMMISSION box. COMMISSION in Excess of 40% MUST BE SHOWN AS A DOLLAR AMOUNT.
DOLLAR amounts must appear in the un-shaded portion of the box and CENTS must appear in the shaded portion. For
example:

                                COMMISSION                                                        COMMISSION
 Commission                                                        Commission
 Amount of $10.50                1 0                               Amount of $32.78                 3 2
                                5 0
NOTE: COMMISSION GREATER THAN $9,999.99 CANNOT BE PROCESSED ON A SINGLE TRANSACTION.


“TAX” BOX
The “TAX” box appears only on the Agent’s and Auditor’s coupons of a manual ticket.

There are only two acceptable tax codes: zero “0” or “7.5.” Enter “7.5” for domestic travel that is taxable at 7.5%. Enter “0”
in the tax box if tax is not applicable.

When tax cannot be calculated as a straight 7.5 percent, enter the actual DOLLAR AMOUNT of the tax(es) collected.
DOLLAR amounts must appear in the un-shaded portion of the box and CENTS must appear in the shaded portion. With the
new tax tables and varying effective dates for domestic travel taxes, ARC recommends using actual dollar amounts.
Examples:
                                              TAX
                                                    7. 5
        7.5% Tax



                                              TAX

        No Tax
                                                      0

        YC 5.00
                                              TAX
        XY 7.00
        DE 4.30                                  21
        XA 5.00

“COMM. RATE” BOX

If you entered a commission code (percentage) in the “Commission” box, enter the same code in this box. If no commission
code applies, leave the box blank.
                                   COMM. RATE
                                                       8
                                                                                                                    Page 37
INTERNATIONAL CODE - X

An International Code “X” is required to identify international sales. The term “domestic air passenger transportation” means
air transportation furnished by one or more carriers between points within the United States and/or between the United States
and Canada and between points in Canada, only when air transportation is via a point in the United States or on a flight which
takes off from and returns to a point in the United States. For this purpose, travel to the United States territories and
possessions such as Puerto Rico, US Virgin Islands, Guam, American Samoa, Midway and Wake Islands, IS NOT considered
domestic.

All sales not considered domestic are to be considered International and must be identified by placing an “X” on the document.
On manual documents, the international “X” is placed to t he right of the carrier name in the Carrier Validation box.

                     PASSENGER TICKET & BAGGAGE CHECK - ISSUED BY
                                                                               X


SELF SALES CODE - S

A Self Sales Code is required anytime an industry agent issues a traffic document on behalf of itself in accordance with the
provisions of Section VII of the Agent Reporting Agreement. For this purpose, the agent will place the self-sales code “S” on
the documents. The “S” will be placed to the right of the carrier name in the Carrier Validation box. For example:

                     PASSENGER TICKET & BAGGAGE CHECK - ISSUED BY

                                                                               S


When both an International “X” and a Self Sales “S” code are required, they should be shown next to each other. For
example:

                     PASSENGER TICKET & BAGGAGE CHECK - ISSUED BY

                                                                             X/S




Page 38
              Industry Agents’ Handbook                                                                              Section 5



Quick Reference Guide to Completion of Manually Issued Tickets

                                                                23                  24
                               28
                                                                          25
                      4                              26                   2                                          1
                                                                                            17
                                                               27
    15
                                                          13         14

6                    5                 7         8        9     10 11          12    16

                                                                                                                31         32
                                                                                               22

                                                                                                           3
                                      29                        30
         18
                          20
         19                                 21



BOX                                                            ENTRY REQUIRED

    1         Validate with a validator, stamp, or machine imprinter.

    2         This box is completed when an imprinter with a date wheel is used.

    3         Validate with plate of ticketing carrier.

    4         Enter the passenger’s surname (last name) followed by a slash, the given (first) name, and optionally the title of each
              passenger. When the given (first) name is not available or there is insufficient space on the ticket, the given (first)
              name may be replaced by the initials.

    5         Enter the passenger’s itinerary. If the ticket includes more coupons than required, enter “VOID” in the unused
              boxes.

    6         If no stopover is allowed, enter an “X” in the “X/O” column preceding the city name.

    7         Enter official two-character carrier designator.

    8         Enter flight number followed by the applicable class of service code.

    9         Enter scheduled date of departure in numerics followed by the first three letters of the month.

 10           Enter local departure time.

 11           Enter reservation status code.

 12           Enter codes representing the fare paid against the applicable segment. The primary code is followed, if necessary,
              by seasonal and/or fare type codes. Include fare type codes when applicable to individual coupons.


                                                                                                                            Page 39
                                                                23                  24
                              28
                                                                          25
                     4                               26                   2                                          1
                                                                                              17
                                                               27
    15
                                                          13         14

6                   5                 7          8        9     10 11          12    16

                                                                                                                31         32
                                                                                               22

                                                                                                           3
                                     29                         30
         18
                         20
      19                                    21



BOX                                                            ENTRY REQUIRED

 13           Enter passenger type code, e.g. CH, AD if applicable to the entire ticket.

 14           Enter the official tour code number in case of an Inclusive Tour or Bulk Inclusive Tour.

 15           Enter the earliest return date, if any, in the applicable box for each segment of the itinerary. Do not complete until a
              confirmed reservation has been entered on the ticket. Enter date by which travel must be commenced/completed for
              each segment of the itinerary.

 16           Enter free baggage allowance as applicable to each segment of the itinerary.

 17           Complete fare calculation when required. Complete PFC and ZP breakdowns, if applicable. Complete Fare box (32).

 18           Enter applicable fare preceded by the currency code when necessary.

 19           Enter the total fare (excluding tax) in the currency collected when payment is in a currency other than that shown in
              the Fare box or the national currency of the country of sale.

 20           Enter amount(s) of tax(es).

 21           Enter sum of fare and tax(es), fee(s) or charge(s) in the currency collected.

 22           Enter appropriate form of payment code. When issuing a ticket in exchange, even exchange or exchange with
              refund, show form of payment code identical to that of the original document. For credit card sale or additional
              collection, follow the instructions on page 26 of this section.

 23           Enter the city codes when tickets are issued in conjunction or in exchange. Enter the International Sale Indicator
              (optional) - SITI, SITO, SOTI, SOTO - following the city codes.

 24           Enter the Record Locator Number for the Passenger Name Record (PNR).



Page 40
            Industry Agents’ Handbook                                                                                Section 5



                                                                23                    24
                               28
                                                                           25
                      4                             26                     2                                         1
                                                                                                 17
                                                               27
     15
                                                          13          14

 6                    5                7        8         9     10 11            12    16

                                                                                                                31        32
                                                                                                     22

                                                                                                           3
                                      29                        30
          18
                          20
       19                                  21



BOX                                                            ENTRY REQUIRED

  25           Enter document number(s) of all tickets issued to cover passenger’s complete itinerary.

  26           Enter form and serial number of document being exchanged.

  27           Enter number of the original document and place and date (including year) of issue. Enter agent’s numeric code (if
               any) of the original document.

  28           Use for endorsing ticket, recording special ticket restrictions/information showing requested flight when necessary.

  29           Enter either the dollar amount or the commission code (percent) of commission earned. See below for valid codes.

  30           Enter the applicable code or the actual DOLLAR AMOUNT of the tax(es) you have collected. Enter the
               DOLLAR AMOUNT whenever taxes other than the US Domestic Transportation Tax are included.

  31           Complete this box only if you entered an acceptable commission code in the commission box (29). Do not enter a
               code if you entered a dollar amount in the commission box (29).

  32           Add the fare(s) in the Fare Calculation Ladder (17) and enter the total.


                                       0            5.5        10.5            15.5        21   31
                                       1*           6          11              16          22   32
                                       1.5*         6.5        11.5            16.5        23   33
These are the ONLY valid               2*           7          12              17          24   34
commission codes.                      2.5*         7.5        12.5            17.5        25   35
                                       3            8          13              18          26   36
                                       3.5          8.5        13.5            18.5        27   37
                                       4            9          14              19          28   38
                                       4.5          9.5        14.5            19.5        29   39
                                       5            10         15              20          30   40

                                                                                                                           Page 41
* Available only in cycles 1,
2 and 3 of IAR.




  Page 42
         Industry Agents’ Handbook                                                                                 Section 5

                                        Miscellaneous Charges Order
** Please note: The Manual Miscellaneous Charge Order document is no longer being distributed and
became obsolete effective 10/17/05. Automated Miscellaneous Charge Orders are still valid.**


Purpose
The Standard Miscellaneous Charges Order (MCO) for agents is issued when standard ticket stock cannot be used. The MCO is the
only document to be used for recording down payments. Commission applicable to the down payment for land arrangements should
be taken immediately. Under no circumstances may the MCO be used to pay carrier debit memos or any other overdue indebtedness
to the carriers.

Use
With prior Carrier approval, the MCO may be issued to cover collections for the following specified services:

         Air or Surface Transportation                  Car Hire/Rental                   Split Payments/Refunds
         Excess Baggage Charges                         Hotel Accommodation               Senior Citizen Fares
         Deposits/Down Payments                         Additional Collection
         Individual Area Type Air Fares                 Taxes
         Sleeper/Berth Surcharges                      Land Arrangements for Inclusive Tours
         Collection of Sundry Charges, e.g. a charge for a reservation or routing change.
         RESIDUAL VALUE - Difference between old Non-Refundable ticket and new ticket - YOU MUST OBTAIN THE
         CARRIER’s PERMISSION FIRST BEFORE ISSUING AN MCO FOR RESIDUAL VALUE


Specific Exchange Coupon Method
Specific Exchange Coupon Method is the preparation of an MCO to reflect its total value with each individual exchange coupon
having an assigned portion of that total value. Since agents are provided with a single exchange coupon version of the MCO, the
Specific Exchange Coupon Value Method is always used.

Subject to applicable governmental regulations and/or currency restrictions, the MCO may be issued to cover collections for specific
transportation or land arrangements of a specified inclusive tour, without limit as to value, not to exceed the value of such
transportation or land arrangements.

Verify the amount of charges by checking that the amount in letters agrees with the amount in figures.

Any MCO, or MCOs presented together, having a total value exceeding USD $5,000 or equivalent (at the banker's buying rate),
shall not be honored without the authorization of the issuing carrier.


Specified Transportation
An MCO is considered as having been issued for specified transportation when the following elements are present.
      •         It is drawn on a specific air carrier or vendor and is limited to one type of transportation.

         •        As applicable to the designated form of transportation, the points of departure, date(s), destination and
                  fare are shown.

         •        The name of the passenger is shown. Except as shown below, issuance for more than one passenger is
                  not permitted.

         •        Issuance by travel agents to cover the specified transportation of more than one passenger traveling
                  together shall be limited to the collection of a group, which is to be ticketed locally by the member
                  issuing this MCO, provided further that the names of all passengers are clearly entered thereon.


                                                                                                                          Page 43
             Industry Agents’ Handbook                                                                                      Section 5
         •         The type and class of transportation desired is shown except that such information must be qualified, if
                   applicable, by words such as "Down Payment For," "Deposit For," "Stateroom," etc.


Land Arrangements of a Specified Inclusive Tour
An MCO is considered as having been issued for land arrangements of a specified inclusive tour when it:

         •         Is drawn on a specified tour operator.

         •         Clearly identifies the tour by number and title in the "Type of Service for Which Issued" section.

         •         Is cross-referenced to the number of the passenger ticket(s) covering the air portions by entry in the
                   "Issued in Connection With" box.

         •         The name of the passenger is shown. Issuance for more than one passenger shall not be permitted.

Refunds
MCOs issued for deposit or full payment of Tours through a carrier's facilities may not be refunded without authority from the
carrier whose identification plate was used. Agents who also act as tour operators are reminded that tour payments (MCOs) received
from other agents may not be credited by refunding same on the tour operator's (or retail agent's) sales report. Such MCOs may only
be credited by sending same to the validating carrier's accounting office for handling. Further, an agent may not make an MCO
payable to the Agent and refund the exchange coupon through the sale reporting system. The exchange coupon must be sent to the
refund section, revenue accounting office of the validating carrier. The validating carrier will send a credit memo to the agency.




                                            Prepaid Ticket Advice (PTA)
             ** Please check Carrier Manual Document Acceptance Chart (section 5.1) before issuing.**

General
The standard Prepaid Ticket Advice (PTA) for agents is an authorization that permits issuance of a ticket at a point other than the
point of payment. It may involve domestic or international reservations.

The Prepaid Ticket Advice may be used for the prepayment of tickets, excess baggage charges, transportation taxes, and incidentals
expenses directly related to the transportation covered by the Prepaid Ticket Advice, but shall not be used for the transmittal of funds
only.

A Prepaid Ticket Advice may not be used for the ticketing of local passengers unless there is less than 24 hours (excluding Saturday,
Sunday, and federal or state legal holidays) between the time the reservation was booked and the scheduled departure time of the
passenger's originating flight.

Rules
Call the local reservation office of the carrier through which the reservations were confirmed, giving the following information:

         Name of your Agency

         PTA Number. Include the check digit as shown on the Auditor's Coupon as part of the PTA number. (The check digit
         number appears as a single digit on the lower portion of the ticket under the "CK" entry.)

Collections
If over collection is discovered, or if only part of the PTA is used, a refund covering the difference shall be sent by the issuing carrier
to the agency, including a statement of the reason for the partial utilization.
                                                                                                                                Page 41
Section 5                                                                                   Industry Agents’ Handbook

In a case of under collection by the agency, the carrier's ticketing office shall either collect the difference due directly from the
passenger, or request additional collection from the agency.

Cancellations
In the event cancellation of the PTA is requested by the purchaser, the agency shall notify the ticketing carrier. If use of commercial
wire is requested by the purchaser, the charges will be prepaid and collected from the purchaser by the agency.

If the purchaser requests cancellation after the ticket has been issued, and the ticket is not available to the ticketing carrier, the carrier
will advise the agency. The purchaser shall be advised that any further attempts to recover the ticket shall be between the purchaser
and the passenger.

Incoming International PTA's
International carriers are often permitted to refer PTA's, paid for in a foreign country, to agents for ticketing with commissions
allowed. Use the code "PT" preceding the actual form of payment entry in the Form of Payment box of the ticket being issued.

When reporting this transaction, a REN must be completed referencing the PTA number of the document originally issued overseas,
in the boxes marked "OLD TICKET NUMBER" on the REN.




Page 42
            Industry Agents’ Handbook                                                                                Section 5



Reporting
You must report the PTA in the current report period; you cannot void or rescind the PTA after it has been called in to the carrier.
Unless otherwise instructed by the validating carrier, the Control/Reservation Coupon must be stapled to the Auditor's Coupon of the
PTA and included with the weekly sales report for the current period.

You should remind your clients that once a PTA has been called in, it cannot be refunded immediately because an “Authority to
Refund a PTA” is required from the carrier (See Section 6, p.19).


Illustration of Domestic Prepaid Ticket Advice
                                                                                           528.70
       Hancock / Sara        (UM) 8
                                                                                             39.65
                                                                                                          ABC TRAVEL
                                                              22 JAN 07                 XT    7.90        HOMETOWN USA
            49 Flamingo Road                                       22 JAN 03
                                                                                                          00 12345 6
  Atlantic Beach, NY 11560                                  516         555-             575.85
 0281                AA

 AA     1752   Y   23 MAR         DFW    JFK                           Dallas                 75.00
 TX                                                                                        651.25
                                         XT= ZP 3.40 + XF 4.50
                                          ZP= DFW3.40 XF= DFW4.50                                                                 CK

 Refundable Only to Cheryl Hancock


                                                       25                 00
  47                  15
  Cheryl Hancock
  49 Flamingo Road                                            516       555-
 0281



Illustration of International Prepaid Ticket Advice
                                                                                  GBP         USD
       Hancock / Lisa        Ms.                                                  (202.00)    325.80
                                                                                              12.40
                                                                                   XT 50.15             ABC TRAVEL
               1 08 Banbury Road,             Oxford                                                    HOMETOWN USA
                                                                  22 JAN 03
                                                                   22 JAN 07
                                                                                                        00 12345 6
      England      OX2      6SU                                   1 865                384.50
  555-5555                        BA
                                                                                                             GBP                62
       BA   919 M        20 FEB         LHR     JFK                                          75.00
            London                     UK                                         509.65
                                                                    XT= 33.15 +
  7.00 XY
                                                                                  CK
                                                  + 5.00 YC         + 5.00 XA

  Refundable Only to Cheryl Hancock


                                                       26                 06
  58                   70
   Cheryl Hancock
   49 Fl i     R d

                                                                                                                         Page 43
Section 5                                                                                   Industry Agents’ Handbook


How to Complete Each Box of a PTA
Each box of the PTA is explained, illustrated, and completed with an example. The examples, while adequate to demonstrate the
basic principles of completing a PTA, do not cover every possibility. The boxes are shown larger than normal for illustration
purposes. Each box is addressed separately, and the information entered in one box on a page is not necessarily related to any other
information entered in other boxes - all information entered in the boxes is for illustration purposes only.

"DATE OF ISSUE," "PLACE OF ISSUE," and "ISSUED BY" BOXES

Select the proper airline identification plate and then follow these steps:

    •       Ensure that your agency identification plate is in the imprinter.
    •       Ensure that the date wheel has been set to reflect the current date.
    •       Imprint the ticket using the airline identification plate.
    •       Simultaneously, the date and your agency identification will imprint along with the airline identification.

Remember, a document is not valid unless it has been properly validated.



                                                                                                         ABC TRAVEL
                                                                  22 MAR 03                              HOMETOWN USA
                                                                                                         00 12345 6




“ISSUE TO PASSENGER NAME(S):" BOX

Enter the passenger's surname (last name), followed by a slash, the given (first) name and optionally the title. When the given (first)
name is not available or there is insufficient space, the given (first) name may be replaced by the initial. The name field shall be
truncated (shortened) if necessary to include any required special purpose codes. (i.e., "UM" "CHD")
        ISSUE TO PASSENGER NAME(S):                                           NOT TRANSFERABLE
                                 HANCOCK / SARA                  ( U M )         8

"ADDRESS" BOX

Enter the passenger's full address .

        ADDRESS
                         49     FLAMINGO ROAD

            ATLANTIC BEACH,             NY     11560

"PHONE NO." BOX

Enter the passenger's telephone number, complete with the area code.

        PHONE NO.
        (     5 1 6
                )                5 5 5 - 0 2 8 9


Page 44
            Industry Agents’ Handbook                                                                                     Section 5


"ROUTING/FARE BASIS/RESERVATION DATA" BOX

Enter flight, class of service, date, three-letter city codes of itinerary, and status of reservations using standard reservation status
codes.
ROUTING/FARE BASIS/RESERVATION


    AA     1752       Y    29 DEC        DFW JFK         OK


If PFC's and/or combined taxes are shown in the "TAX" boxes, also enter tax detail.

The airport to which the PFC applies and an amount indicator reflecting the dollar amount collected (1=USD 1.00, 2=USD 2.00,
3=USD 3.00) must be shown in the "ROUTING/FARE BASIS/RESERVATION DATA" box. Enter the code "XF" followed by
the airport code, in itinerary order, and the amount indicator for each airport for which the PFC has been collected.

         EXAMPLE: XF DCA4.5MSP4.5LAX4.5

 ROUTING/FARE BASIS/RESERVATION DATA



                                                                                    XFDCA4.5MSP4.50STL4.50

Detail the combined taxes/fees charges at the end of the "ROUTING/FARE BASIS/RESERVATION DATA" box. When
combined taxes/fees/ charges amounts are to be detailed in the "ROUTING/FARE BASIS/RESERVATION DATA" box, follow the
entries in the "ROUTING/FARE BASIS/RESERVATION DATA" box with the code "XT" and enter the individual amounts in the
currency of payment preceded or followed by the appropriate two-letter code. If a passenger is exempt from a normally applicable
tax/fee/charge, "EXEMPT" preceded or followed by the applicable ISO country code or a Special Fees and Charges Code may be
entered.

         EXAMPLE 1: XTXG6.00XA5.00XY7.00 (Illustrated below)
         EXAMPLE 2: XTXG6.00XA5.00XF9.00JFK4.50DCA4.50

 ROUTING/FARE BASIS/RESERVATION DATA



                                                                                        XT = XG6.00+XA5.00+
                                                                                        XY7.00

"REMARKS:" BOX

Indicate "Refundable to Purchaser Only".

  REMARKS:
                  REFUNDABLE ONLY TO CHERYL HANCOCK


"TOUR CODE" BOX

If applicable, enter "IT" for Inclusive Tour or "BT" for Bulk Inclusive Tour plus the Official Tour Code. On tickets for US military
groups traveling under a Commercial Air Movement (CAM), enter "GF-CAM" plus the CAM number; e.g., GF-CAM4795.

                                TOUR CODE
                                                 GF - CAM4795


                                                                                                                              Page 45
Section 5                                                                            Industry Agents’ Handbook


"COMMISSION" BOX

The "COMMISSION" box appears only on the Agent's and Auditor's coupons of a PTA.

The rate of commission is determined and authorized by the carrier named as the "ticketing carrier". Only the "ticketing carrier's"
commission rules and rate can apply to the total value of the PTA, even though other carriers may participate in the routing. The
following commission codes can be entered in the COMMISSION box when authorized by a carrier - these are the only valid
codes acceptable:

                  0         5.5        10.5        15.5      21       31
                  1*        6          11          16        22       32
                  1.5*      6.5        11.5        16.5      23       33
                  2*        7          12          17        24       34
                  2.5*      7.5        12.5        17.5      25       35
                  3         8          13          18        26       36
                  3.5       8.5        13.5        18.5      27       37
                  4         9          14          19        28       38
                  4.5       9.5        14.5        19.5      29       39
                  5         10         15          20        30       40
                  * Available only in cycles 1, 2 and 3 of IAR.

                                                        COMMISSION

Example - 5% Commission                                                    5 . 0
                                                DOLLARS             CENTS / CODE


                                                        COMMISSION

Example - $23.50 Commission                                  2 3
                                                D5 0
                                                 OLLARS             CENTS / CODE


“TAX” BOX

The “TAX” box appears only on the Agent’s and Auditor’s coupons of a manual ticket.

There are only two acceptable tax codes: zero “0” or “7.5.” Enter “7.5” for domestic travel that is taxable at 7.5%. Enter “0”
in the tax box if tax is not applicable.

When tax cannot be calculated as a straight 7.5 percent, enter the actual DOLLAR AMOUNT of the tax(es) collected.
DOLLAR amounts must appear in the un-shaded portion of the box and CENTS must appear in the shaded portion. With the
new tax tables and varying effective dates for domestic travel taxes, ARC recommends using actual dollar amounts.

Examples:
                                                TAX
                                                      7 . 5
         7.5% Tax


                                                TAX     0
         No Tax


         YC   5.00
                                                TAX
         XY   7.00                         21
         DE   4.30
         XA   5.00
                                           30


Page 46
            Industry Agents’ Handbook                                                                                      Section 5

"PURCHASER NAME", "ADDRESS" and "PHONE NO." BOXES

Enter the purchaser's full name, address and telephone number, including area code.

PURCHASER NAME              CHERYL         HANCOCK
ADDRESS                                                                      PHONE NO.
49 FLAMINGO RD., ATLANTIC BEACH, NY 11560 (                                             )      5 1 6
5 5 5-0 2 8 9

"TICKETS TO BE ISSUED BY" BOX

Enter the complete name of carrier and location (city and state or country) where PTA is to be honored.

                                           TICKETS TO BE ISSUED BY
                                                    AA

                                 CITY                    STATE/COUNTRY
                                 DALLAS,                  TX

"FARE" BOX
Enter the amount of the fare (excluding tax/fee/charges) for the complete itinerary. Show the fare in the currency of the country of
commencement of travel, unless otherwise provided by applicable currency regulations. Precede the amount with the applicable
three-character currency code unless transportation is entirely within the country of sale or wholly between the United States and
Canada.
         Routing                  FARE       4 4 8 . 1 8
         JFK MIA

         Routing                  FARE     U S D         4 4 8 . 1 8
         JFK LHR

         Routing                  FARE
                                           DEM       2 2 4 9 . 0 0
         FRA JFK

"US TAX" BOX
Enter amount of 7.5% US Ticket Tax or $12.40 International Arrival and/or Departure taxes, if applicable.

                                  US TAX
                                                           2 6 . 5 0
"OTHER TAX" BOX
Enter the amount(s) of tax/fee/charge(s). If the tax/fee/charge(s) is for a country other than the one in which the ticket will be issued,
precede to follow the amount by the two-character ISO country code or the applicable Special Fees and Charges code that identifies
the tax/fee/charge(s). Taxes applicable to a single country may be combined into one amount.
         Exceptions:        The following taxes/fees must always be identified separately by the applicable Special Fees
                            and Charges Code:
                   XA   -   US Department of Agriculture, Animal and Plant Health Inspection Service (APHIS)
                   XD   -   Mexico International Airport Departure Tax
                   XF   -   US Passenger Facility Charge (PFC)
                   XG   -   Canadian Goods and Services Tax
                   XI   -   Insurance Surcharge
                   XN   -   Norwegian VAT Tax
                   XS   -   Swedish VAT Tax
                   XY   -   US Immigration/Naturalization User Fee
                   YC   -   US Customs Fee

                                                                                                                               Page 47
Section 5                                                                                 Industry Agents’ Handbook


If a tax/fee/charge for more than one country applies, show each tax/fee/charge separately in the tax box(es) when space permits. If
a passenger is exempt from a normally applicable tax/fee/charge(s), "EXEMPT" preceded or followed by the applicable ISO
Country Code or special Fees and Charges Code may be entered. XF and XT must be broken out.

When one or more Passenger Facility Charge (PFC's) apply, enter in the "TAX" box the total PFC amount collected preceded or
followed by the code "XF".
          EXAMPLE: XF 9.00            OTHER TAX         X F       9 . 0 0

If there are not enough tax boxes on the ticket to accommodate all tax/fee/charge entries, combine as many amounts as necessary
into one amount. Enter the combined amount preceded or followed by the code "XT" in the OTHER TAX box.
                                      OTHER TAX
          EXAMPLE: XT 22.00                           X T      2 2 . 0 0

"OTHER FUNDS" BOX
This is where additional funds may be entered that are being prepaid for the passenger who will be collecting the ticket. Remember,
additional funds may not be charged to credit cards.

                                    OTHER FUNDS             2 5      . 0 0

"PTA TOTAL" BOX
Enter the total amount of the PTA (fare plus tax). Do not include service charge.

                                    PTA TOTAL                  6 1 9 .
                                                      0 0
"EQUIV. AMT. PD." BOX
Enter the equivalent amount paid, followed by the currency code if the payment is made in a currency other than that shown as the
fare amount, or if payment is in a currency other than the national currency of the country of sale.

FARE is DEM ..............         EQUIV. AMT PD                  7 4 9
                                   USD
                                                        0 0
"SVC. CHARGE" BOX
Enter the applicable service charge amount preceded by the Special Fees and Charges Code "XP". Service Charges for PTA's are
determined by the validating carrier.

                                    SVC. CHARGE             7 5 . 0 0
                                    USD

"TOTAL" BOX
Enter the total amount collected including all taxes, other funds, and service charges.

                                    TOTAL               7 9 9 . 0 0
                                    USD

"CURRENCY" BOX
Enter appropriate IATA currency code if the PTA is paid for in currency other than US currency. Since only US currency may be
accepted in the United States as a form of payment, this box will usually be left blank.

                                     CURRENCY




Page 48
            Industry Agents’ Handbook                                                                               Section 5


" RATE OF EXCH." BOX
                                                    RATE OF EXCH.
Enter the applicable Bank Exchange Rate.
                                                      DEM 1.58 = USD 1.00


"ISSUED IN EXCHANGE FOR" BOX

Enter the airline form and serial number of the document being exchanged.
                        ISSUED IN EXCHANGE FOR
                                                       0 0 1         8 0 3 4 4 2 4 0 5 1

"DATE/PLACE ORIGINAL ISSUE" BOX
Enter the date of issue, the place (airport/city code), and the form and serial number of the ticket(s) being exchanged. If the
document being exchanged is not the original ticket, bring forward all information shown in the "ORIGINAL ISSUE, CARRIER
FORM AND SERIAL NUMBER, PLACE, DATE, AGENT'S NUMERIC CODE" box of the exchanged document.


                        DATE/PLACE ORIGINAL ISSUE
                                                         22     DEC 01 / N Y C

"COMM. RATE" BOX

If using a commission code in the "COMMISSION " box, enter the same code in this box. If no code applies, leave this box blank.

                                                   COMM. RATE
                                                         1 0

"FORM OF PAYMENT" BOX
If payment is by Cash or Traveler's Checks, no entry is required. If payment is by Check, other than a Traveler's Check, enter the
word "Check" in the Form of Payment box. The code may be followed by the account number of the check.


        FORM OF PAYMENT          C H E C K
If payment is by Credit Card, enter or imprint the two-letter alpha credit card designator and the complete credit card number,
followed by an “A” and the approval code. For extended payments, enter the letter “E” and circle it in the lower left-hand
corner of the “Issued By” carrier validation box.
              FORM OF PAYMENT
Original
              AX 3712345678 90888 A123456
Issue

                                                            ISSUED BY
Extended
Payments        E                                         ARC AIRLINES
                                                                        890-1




When a document is being exchanged for another document, enter the form of payment indicated on the original document. If
the exchange transaction results in an additional collection to cash, enter the original Form of Payment code, plus A/C for
“Additional Collection,” followed by the Form of Payment code appropriate to the additional collection, and the amount. If
the exchange results in an additional collection to credit, enter “A/C” for Additional Collection, followed by the two letter
alpha credit card designator and the complete credit card number, followed by the additional collection amount, followed by an
“A” and the approval code.


                                                                                                                        Page 49
Section 5                                                                                Industry Agents’ Handbook


Exchange    FORM OF PAYMENT
With Cash CA 5312345678908888                             A/C CASH            $25.00
Add/Collect

Exchange    FORM OF PAYMENT
With Credit A/C CA 5312345678908888                                 $25.00          A123456
Add/Collect

Refunds
Once a PTA has been called into the carrier, it cannot be voided. The transaction is fully controlled by the carrier, therefore, the
following conditions will apply:

    •    All changes to the transaction must be authorized by the carrier.

    •    Any refund of the transaction must be accompanied by written authorization from the validating carrier.

    •    A PTA refund is automatically restricted as refundable to the purchaser only.


AUTHORITY TO REFUND PREPAID TICKET ADVICE FORM

Carrier's wishing to authorize an agent to refund a PTA will issue a standard form titled "Authority to Refund Prepaid Ticket
Advice."

The carrier will send two copies of the form to you, an "Area Bank Copy" and an "Agent's Copy." Please attach the "Area Bank
Copy" to the REN and submit with your sales report. The "Agent's Copy" is provided for your records.

Further details on the refunding of PTA's may be found in Section 6 of this Handbook "Refunds & Exchanges".


                                                          Tour Order
** Please note: The Manual Tour Order document is no longer being distributed and became obsolete
effective 01/09/05. Automated Tour Orders are still valid.**

Purpose
The automated Tour Order for agents is used to facilitate the sale of advertised air tours. It may be used by agents to cover only
those air tours authorized by the individual ARC carrier participants.

Use
The automated Tour Order is used by agents to process: Air and land packages, air and sea packages, land only packages and rail
packages. Some companies use a Tour Order for deposits. Contact the carrier or tour operator for specific details and instructions
on deposits for their products.

Refunds
Tour Orders and/or MCOs issued for deposit, final or full payment of Air Tours through a carrier's facilities may not be refunded
without authority from the carrier whose identification plate was used.




Page 50
             Industry Agents’ Handbook                                                                                   Section 5

                                   Instructions for Electronic Ticketing
Electronic Ticketing refers to a method of selling air/rail transportation without the issuance of paper flight coupons to the
passenger. An electronic "ticket" is created at the time of sale. At this point, the electronic ticket will be maintained within the
ticketing carrier's database. All refunds, exchanges, and voids for an electronic ticket, therefore, must be performed and
initiated in the carrier's Electronic Ticketing Database. Only agencies using ATB stock are eligible to participate in Electronic
Ticketing.

Agencies will book and sell "ET" sales via the GDS/CRS. Carriers will provide the GDSs with data regarding flights for which
ET is an option. A ticket will be "ET Eligible" only if ALL segments are deemed by the carrier to be available for ET. If ET is
available for the requested routing the GDS will either default to an ET or allow the agent to choose an ET. The GDS will pass
a ticketing message to update the carrier's electronic ticket database, and the GDS will print the Charge Form (if applicable), and
Passenger Receipt on ATB ticket stock. The agency will then report the transaction in the weekly IAR report with its other non-
ET transactions.

How Do I Sell an Electronic Ticket
(ET)?
1.   Make a reservation and if the itinerary is such that ET is an option, the GDS/CRS will provide a message. If your client
     wishes to have an electronic ticket, indicate such via the GDS/CRS and initiate ticketing per the GDS/CRS instructions.
     Keep in mind that your GDS/CRS may automatically default to an electronic ticket if available.

2.   This will generate an electronic ticket. Remember when this document prints, only Passenger Receipt and Charge Form
     (if applicable) will print. No flight coupons will print. An indicator "ETKT" will appear in print line two of all the
     ATB documents that printed.




3.   A confirmation number will be provided via the GDS that may be the ticket number, record locator number, or some other
     such number. You need to pass this number to your client as it may be requested at the airport at the time of boarding.

4.   In addition, the government requires that you provide your client with reservation information, which includes passenger
     name, flight numbers, dates, times, cities, reservation status, fare breakdown including required tax information, and any
     additional endorsements and restrictions. This information can usually be found on the printed Passenger Receipt. In
     addition, all the notices and conditions required upon issuance of a paper ticket, should also be provided to your
     electronically ticketed passengers in writing, no later than check-in for the first flight on their itinerary. If your client
     is not in your office, you can mail, fax or email this information.

                                                                                                                             Page 53
     Section 5
     When the ticket involves code-share services, you must identify the transporting carrier by its corporate name or any other
     name under which that service is held out to the public in any schedules that you publish to passengers, any oral
     communications with passengers during the sales transaction, and in an itinerary provided to the passenger confirming the
     ticket transaction. See Section 4.5 of the Industry Agents’ Handbook for links to the U.S. Department of Transportation’s
     (DOT’s) “

5.    For your convenience, pages 53 and 54 of this section provide the notices and conditions required by law to be provided to the
      passenger. You may fax or mail these pages to your client in addition to the customer specific information (Passenger Receipt)
      required by the federal government. If you can’t provide them, your client will receive the terms & conditions from the carrier.

How Do I Report an Electronic Ticket (ET) Sale to ARC?
Report the ET sale as you would a normal cash or credit sale.

What Will an Electronic Ticket (ET) Sale look like on My Sales Summary?
An indicator "6" will be placed next to the ticket number showing this was an electronic ticket, as shown in the example below
(commissions shown are for illustration purposes only and do not necessarily reflect the carrier’s current policy):


REPORT ID - ARC079-05-O1NI                  AIRLINES REPORTING CORPORATION                                         REF NBR 03-05-3-4
PAGE - 2                                       AGENT SALES SUMMARY                                          RPT PED - 12/22/02

00 12345-6          ARC TRAVEL

           TICKET        E    P        ERR       I        TOTAL               COMMISSION                           TAX       NET
A/L       NUMBER         T    P        CDS       C        SALE  FARE          AMT   CODE                           AMT       REMIT

001       1381230587     6                                1344.00 1216.36 121.64       10.00                       127.64    1222.36
001       1381230589     6    VI                           901.00 810.92 81.09         10.00                        90.08      81.09-
006       1381230590          AX                           596.00 530.91 53.09         10.00                        65.09      53.09-


Post Sale Electronic Ticketing (ET) Transactions
Post-ticketing functions that will be supported are: Voiding, Refunding or Exchanging the ET transaction. In all cases, the agency
will submit a request to perform the function through the GDS to the Carrier's electronic ticket database. If no usage has been
reported by the carrier for the ticket segments, the carrier will authorize the transaction request. For a refund or exchange, the carrier
will provide an Electronic Ticket/Refund Exchange Authorization (ET/REA). For a void, the carrier should provide an (Electronic)
Settlement Authorization Code (ESAC); check the carrier matrix at ARC’s website (www.arccorp.com
How Do I Void an Electronic Ticket (ET)?
First of all, you should be absolutely certain that you want to void the ticket because you no longer require it. If the reason that you
want to void the ticket is because your client wants a paper ticket rather than an electronic ticket, DO NOT VOID the ticket. Instead,
you need to exchange the E-ticket for a paper ticket; check with the carrier for any penalty involved.

If you are CERTAIN that you want to VOID the electronic ticket, follow these steps:
1. Do not print unused flight coupons before or after voiding.
2.    Confirm that your E-Ticket record (ETR) shows a status of “void.”
3.    Confirm that your ETR contains an ESAC or obtain one directly from the carrier.
4.    Void on a timely basis to ensure that the passenger does not arrive at the airport before you void.




Page 52
            Industry Agents’ Handbook                                                                                   Section 5


How Do I Refund an Electronic Ticket (ET)?
Since the original transaction was "ET" your client will have no flight coupons to return to you. In order to submit a refund through
ARC, you will have to print the ET/REA. To accomplish this, the following procedures apply.

1.   Submit a request to perform a refund through the GDS.

2.   If no usage has been reported by the carrier for the ticket segments, the carrier will authorize the transaction prompting the GDS
     to print an Electronic Ticket/Refund Exchange Authorization (ET/REA). Not all GDS and carriers support the ET/REA at this
     time, so you will need to check the help pages on your GDS and/or the E-Ticket matrixes at ARC’s website
     (www.arccorp.com).

3.   Once you have generated the ET/REA, refund it following normal ARC procedures.

4.   Obtaining an ESAC (Electronic Settlement Authorization) does not indicate that an agency has permission to refund a non-
     refundable e-ticket. The ESAC serves as confirmation that the coupons are available and have not been used in a previous
     exchange or refund or used for travel by the client. If the ticket is non-refundable, your agency must obtain permission to
     refund the transaction directly from the carrier and indicate the appropriate waiver code on the refund in IAR.

5.   Refer to Section 11 of this handbook for an example of a refunded ticket using an ET/REA.

How Do I Exchange an Electronic Ticket (ET)?
Again, since the original transaction was "ET" your client will have no flight coupons to exchange for something else. In order to
effect an exchange, you will have to print the ET/REA. To accomplish this, the following procedures apply.

1.   Submit a request to perform an exchange through the GDS/CRS.

2.   If no usage has been reported by the carrier for the ticket segments, the carrier will authorize the transaction prompting the GDS
     to print an Electronic Ticket/Refund Exchange Authorization (ET/REA). Not all GDS and carriers support the ET/REA at this
     time, so you will need to check the help pages on your GDS/CRS and/or the E-Ticket matrixes at ARC’s website
     (www.arccorp.com).

3.   Once you have generated the ET/REA, exchange it following normal ARC procedure.

4.   Your client may exchange his old electronic ticket for a new electronic ticket. Remember, the new ET will still print out an
     Auditor’s coupon which you will submit as the new ticket when doing the exchange transaction. Your ET/REA will replace the
     old flight coupons

5.   Refer to Section 6 of this handbook for an example of a refunded ET/REA (an exchange is almost identical to a refund with the
     exception that there is a new Auditor’s Coupon attached to the REN for the new ticket).

If My Client Requests, May I Print the Electronic Ticket (ET) after the Sale?
The ability to convert an electronic ticket to paper is a decision made by the individual carrier. Refer to the Carrier Electronic
Ticket Matrix on ARC's website for updated electronic ticket functionality.

If you identify a business need to print electronic ticket flight coupons for any reason other than for travel purposes, those
coupons should be maintained for the required period of two years as with any other paper traffic or support document.

                                          CAUTION:
       PRINTING AN ELECTRONIC TICKET PRIOR TO VOIDING NULLIFIES THE REQUIREMENT THAT
                    THE CARRIER PROVIDE AN ESAC FOR THAT VOID REQUEST.
                       FAILURE TO PROPERLY VOID AN ELECTRONIC TICKET
                             CAN RESULT IN AN UNREPORTED SALE.



                                                                                                                            Page 53
                   Industry Agents’ Handbook                                                                                                                                            Section 5

                                                                         Notices and Conditions
                                                                       NOTICE OF INCORPORATED TERMS
     Effective January 1, 1983, this notice forms part of the conditions of contract between the airline and the passenger. If there is any
inconsistency between the incorporated terms described below and the terms and conditions in the passenger’s ticket, these incorporated terms
govern.
     Air transportation to be provided between points in the US (including its overseas territories and possessions) is subject to the individual
terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Foreign air
transportation governed by applicable tariffs on file with the US and other governments. Incorporated terms may include, but are not restricted
to:
     1. Limits on liability for personal injury or death.
     2. Limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage.
     3. Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
     4. Rights of the air carrier to change terms of the contract.
     5. Rules on reconfirmation of reservations, check-in times, and refusal to carry.
     6. Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes,
           substitution of alternate air carriers or aircraft and rerouting.
     You can obtain additional information on items 1 through 6 above at any US location where the transporting air carrier’s tickets are
           sold.
     You have the right to inspect the full text of each transporting air carrier’s terms at its airport and city ticket offices. You also have the right,
upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers.
Information on ordering the full text of each air carrier’s terms is available at any US location where the air carrier’s tickets are sold.

                                                    NOTICE-OVERBOOKING OF FLIGHTS
           Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a
confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up
their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other
persons in accordance with its particular boarding priority.       With few exceptions persons denied boarding involuntarily are entitled to
compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket
counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign counties, although other
consumer protections may be available. Check with the airline or your travel agent.

                                                           RECONFIRMATION NOTICE
Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.

                                                             NOTICE
If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw
Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury
and in respect of loss of or damage to baggage. See also notices headed “Advice to International Passengers on Limitation of
Liability” and “Notice of Baggage Liability Limitations”.

                                                                             CONDITIONS OF CONTRACT
1. As used in this contract “ticket” means this passenger ticket and baggage check, of which           6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of
these conditions and the notices form part, “carriage” is equivalent to “transportation”,              agents, servants and representatives of carrier and any person whose aircraft is used by
“carrier” means all air carriers that carry or undertake to carry the passenger or his baggage         carrier for carriage and its agents, servants and representatives.
hereunder or perform any other service incidental to such air carriage, WARSAW                         7. Checked baggage will be delivered to bearer of the baggage check. In case of
CONVENTION” means the Convention for the Unification of Certain Rules Relating to                      damage to baggage moving in international transportation complaint must be made in
                                                          th
International Carriage by Air signed at Warsaw, 12 October 1929, or that Convention as                 writing to carrier forthwith after discovery of damage and, at the latest, within seven days
                                th
amended at The Hague, 28 September 1955, whichever may be applicable.                                  from receipt; in case of delay, complaint must be made within 21 days from date the
2.     Carriage hereunder is subject to the rules and limitations relating to liability                baggage was delivered. See tariffs or conditions of carriage regarding non-international
established by the Warsaw Convention unless such carriage is not “International                        transportation.
carriage as defined by that Convention.                                                                8. This ticket is good for carriage for one year from date of issue, except as otherwise
3. To the extent not in conflict with the foregoing carriage and other services performed by           provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The
each carrier are subject to: (I) provisions contained in this ticket, (II) applicable tariffs, (II)    fare for carriage hereunder is subject to change prior to commencement of carriage.
carrier’s conditions of carriage and related regulations which are made part hereof (and are           Carrier may refuse transportation if the applicable fare has not been paid.
available on application at the offices of carrier), except in transportation between a place in       9. Carrier undertakes to use its best efforts to carry the passenger and baggage with
the United States or Canada and any place outside thereof to which tariffs in force in those           reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and
countries apply.                                                                                       form no part of this contract. Carrier may without notice substitute alternate carriers or
4. Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being           aircraft, and may alter or omit stopping places shown on the ticket in case of necessity.
set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address   Schedules are subject to change without notice. Carrier assumes no responsibility for
shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the       making connections.
ticket; the agreed stopping places are those places set forth in this ticket or as shown in            10. Passenger shall comply with Government travel requirements, present exit, entry and
carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be             other required documents and arrive at airport by time fixed by carrier or, if no time is
performed hereunder by several successive carriers is regarded as a single operation.                  fixed, early enough to complete departure procedures.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only     11. No agent, servant or representative of carrier has authority to alter, ,modify or waive
as its Agent.                                                                                          any provision of this contract.
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS
Issued by the Carrier whose name is in the “Issued By” section on the face of the Passenger Ticket and Baggage Check      SOLD SUBJECT TO TARIFF REGULATIONS


                                                                  NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in        require any limit on an airline’s baggage liability to be at least $2500 per passenger.
advance and additional charges are paid. For most international travel (including domestic             Excess valuation may be declared on certain types of articles. Some carriers assume no
portions of international journeys) the liability limit is approximately $9.07 per pound for           liability for fragile, valuable or perishable articles. Further information may be obtained
checked baggage and $400 per passenger for unchecked baggage. For travel wholly                        from the carrier.
between US points federal rules
 CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATION
                                                                                                                                                SUBJECT TO TARIFF REGULATIONS




                                                                                                                                                                                              Page 54
   Section 5


                                                    NOTICES AND CONDITIONS
                                                    PAGE 2 - International Flights

                      ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in    costs, the limit shall be the sum of US $58,000 exclusive of legal
a country other than the country of origin are advised that the           fees and costs. For such passengers traveling by a carrier not a
provisions of a treaty known as the Warsaw Convention may be              party to such special contracts or on a journey not to, from, or
applicable to the entire journey, including any portion entirely within   having an agreed stopping place in the United States of America,
the country of origin or destination. For such passengers on a            liability of the carrier for death or personal injury to passengers is
journey to, from, or with an agreed stopping place in the United          limited in most cases to approximately US $10,000 or US$20,000.
States of America, the Convention and special contracts of carriage       The names of carriers, parties to such special contracts, are
embodied in applicable tariffs provide that the liability of certain      available at all ticket offices of such carriers and may be examined
carriers, parties to such special contracts, for death of or personal     on request. Additional protection can usually be obtained by
injury to passengers is limited in most cases to proven damages not       purchasing insurance from a private company. Such insurance is
to exceed US $75,000 per passenger, and that this liability up to such    not affected by any limitation of the carrier’s liability under the
limit shall not depend on negligence on the part of the carrier. The      Warsaw Convention or such special contracts of carriage. For
limit of liability of US $75,000 above is inclusive of legal fees and     further information please consult your airline or insurance company
costs except that in case of a claim brought in a state where provision   representative.
is made for separate award of legal fees and

Certificates VOID if Detached Before Redemption

				
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