Introduction to Management Practice Developing Managers Programme Winner of the 2009 Business Education Award Website: www.ulster.ac.uk/imp Programme Manager: Rachel Sherrard The Business Institute Ulster Business School University of Ulster Shore Road, Newtownabbey BT37 0QB E: R.Sherrard@ulster.ac.uk T: 07904 361268 Contents You will find the following information in this pack: 1. Information on the Ulster Business School 2. Programme Structure and Content 3. Employer Impact 4. The cost of the programme 5. Class Timetable 6. Participant profile, including, background and their reasons for taking part on the programme. Quotes from previous participant are also incorporated. 7. Participating Organisations 8. The University of Ulster application process Information on the website but not in the downloadable pack: 1. Lusty Beg Photo Gallery 2. The Developing Managers Winning the Business Education Award at the 2009 UTV Business Eye Awards Further Information If you require further information, or would like to arrange a time to discuss your application, please contact: Rachel Sherrard Senior Lecturer Ulster Business School E: R.Sherrard@ulster.ac.uk T: 07904 361 268 Introduction The programme was launched in response to a demand from business for a management development initiative targeted specifically at middle/aspiring senior managers. The course is specifically geared towards Northern Ireland middle/aspiring senior managers who, as part of their personal development, are keen to pursue a management qualification as well as benefit from a practically orientated management programme. The programme is relevant for those who do not have a specific academic background in management, as well as for those who wish to develop their existing management skills. The programme runs from April 2011 until April 2012, with graduation in July 2012. Workshops will be held in the Jordanstown Campus on a part-time basis (2 days per month) and will involve elements of theory, case studies, benchmarking, as well as a high degree of class participation and interaction. Classes start at 09.30 and finish around 16.30. The programme is structured around six modules: leadership and team building, managing people, finance, marketing, business excellence, and strategic planning. The programme does not have exams, but participants are required to complete six work based assignments of approximately 1500 – 2000 words. Successful completion of the programme leads to the award of the Advanced Diploma in Management Practice. The Ulster Business School The Ulster Business School at the University of Ulster is one of the largest business schools in Europe. A member of the Association of Business Schools and the European Foundation for Management Development, the Ulster Business School has affiliations with the Chartered Institute of Management, the Chartered Institute of Marketing, the Chartered Institute of Accountants, the Institute of Leadership and Management, the Chartered Institute of Personnel and Development, the International Council of Small Business, the Institute of Business Advisors, and the Institute of Hospitality. The Business School is a recipient of Regional and National Training Awards and it has among its faculty academics and practitioners who are recognised world leaders in the fields of small business and enterprise development. In addition, at the last External Assessment Exercise by the Quality Assurance Agency, the Ulster Business School scored a maximum of 24 out of 24 for excellence in Teaching and Learning. Programme Structure The success of the programme is due to the high quality input, its modular design and the content that covers key managerial issues. The emphasis is on improving managerial performance by exposing managers to leading edge theories, models and frameworks and, critically, demonstrating how these managerial tools and techniques inform practice. It is therefore competency based and has as its main focus behavioural change in the workplace that will result in enhanced business capability. Successful completion of the programme leads to the award of the Advanced Diploma in Management Practice, which carries 120 CATS points. This equates to one third of a business studies degree; students may obtain exemptions against a degree if they choose to continue their study. This is of particular interest to participants who are non- graduates; the programme therefore serves as an important widening participation initiative. 30% of participants experience University for the first time as a result of their participation on the programme. This programme therefore serves as an important widening participation initiative. A total of six business and management training modules will be delivered on the Jordanstown Campus. Induction Lusty Beg, Fermanagh Personal & Marketing Finance Leadership and Team Professional Building Development Strategy Organisational Performance Improvement 6 work based assignments (1,500 – 2,000 words per assignment) Graduation Waterfront Concert Hall The total time commitment is therefore 14 days (two days in Lusty Beg, 12 days in Jordanstown), together with independent study time. Programme Content Induction The programme begins with an experiential outdoor-pursuits overnight induction, which acts as an excellent icebreaker and affords participants the opportunity to get to know each other quicker than a more formal workshop session would allow. The building of rapport is critical at this early stage as heavy emphasis is placed on peer group learning and practical examples drawn from participants’ experiences. Issues relating to leadership, taking personal responsibility and team working are introduced and are built upon during subsequent workshops. Delegates are given a full introduction to the programme, an introduction/refresher on study skills and have the opportunity to meet colleagues in administrative support and the library staff who provide an excellent service to our participants. An induction session is also provided by the library staff, for both the electronic databases as well as the traditional book based library. Jordanstown Modules Module 1: Personal & Professional Development: Managers cannot manage others until they have learned to master themselves. This introductory module focuses on the individual, their perceived strengths and weaknesses and areas for development captured as a Personal Development Plan (PDP). The PDP is based on a range of approaches including competency frameworks, self-analysis questionnaires, and psychometrics. The self-analysis undertaken in this module centres around the Myers Briggs Type Indicator® instrument. Module 2: Leadership and Teambuilding: Organisations need leaders at all levels not just at the top. This module focuses on themes of leadership, motivation, delegation, and communication. The focus then moves to teams and team working. Practical implications of team types, group dynamics, sources of power and stages of group development are explored. Module 3: Finance: This module focuses on the evaluation and appraisal of an organisation’s performance as it attempts to achieve its aims and objectives. We explore the traditional accounting approach to planning, monitoring and control. We then move on to consider how management accounting methods may be used to promote effective management decision making considering areas such as costing and investment appraisal. Module 4: Marketing: The aim of this module is to enable participants to develop their knowledge and understanding of the concepts and practices of marketing and to gain an appreciation of the important area of delivering customer satisfaction to world-class standards. Module 5: Strategy: This module examines the wide range of theoretical frameworks that are used to inform strategic planning. We begin by considering the strategic planning process and its various stages. Participants are introduced to a number of strategic planning concepts to help them develop an insight into the tools and techniques available to help them develop a strategic plan for their own organisations. Module 6: Organisational Performance Improvement: Building on previous modules, total quality management hinges on identifying what the customer wants and values, and how an organisation can deliver this in the most effective and efficient way possible. This module therefore encourages managers to evaluate their current working practices/approaches against recognised quality frameworks such as The Business Excellence Model and Investors in People. Graduation All those who successfully pass the programme can graduate in the main University of Ulster Summer graduation ceremony held at the Waterfront Concert Hall. Learning Outcomes On successful completion of the course, it is expected that participants will be able to: Apply relevant comprehensive knowledge and understanding of the context and processes of management. Interpret the impact of the macro environment on the organisation. Apply a range of theoretical perspectives to the identification, analysis and evaluation of contemporary management issues both in times of growth as well as during a downturn. Problem solve and make effective decisions to enable improvement in productivity and competitiveness. Categorise and draw on their team working and leadership skills and appraise the contribution of their peers and subordinates. Source, use and appraise appropriate diagnostic tools designed to identify and analyse the development needs of self and others. Devise, prioritise and justify development plans to address identified needs in line with organisational priorities. Conduct an appraisal of an organisation’s financial and non-financial business performance using appropriate models, instruments and techniques and make substantiated recommendations for improvement. Apply the quality concept and the corresponding elements within a quality system to their organisation context to analyse organisational performance against best practice and to put forward recommendations for improvements. Use ICT effectively to source and present information and to identify new technology to assist in achieving organisational sustainable competitive advantage. Employer Impact Today's challenging economic climate calls for multifaceted leaders who have a more holistic view of business, who can spot emerging opportunities, and who can navigate through periods of decline as well as growth. In response, the programme helps participants master new skills, explore diverse perspectives, and develop new leadership styles—transforming them into outstanding business leaders who have the judgment, confidence, and skills to lead their organisations in all economic environments. Participants return to their organisations with the analytical skills needed to identify, frame, and solve complex business problems, the confidence needed to make important business decisions, and the leadership skills needed to drive fundamental change in an uncertain world. In doing so, they will make a significant impact on the performance of their organisation by enabling managers to provide direction, gain commitment, facilitate change and achieve results through the efficient, creative and responsible deployment of people and other resources. Action oriented learning encourages participants to apply learning to the workplace thereby applying leading edge theory and practice to their own work context. Submission of written assignments (centred on the application of the learning to the individual’s work context) ensures that the training received is not lost as soon as the individual leaves the room. Employers are encouraged to support participants in the programme and to actively engage with the participant and the programme. Peer Learning: Participants are encouraged to learn from one another by contributing real life scenarios to illustrate the theory whilst in class. The programme currently has a 35% organisational repeat business level. This clearly demonstrates the benefit that employers feel has been delivered as a result of their employee participation on the programme. Tobermore Concrete Products Limited, winner of the prestigious Champions League of Business Excellence Award, is just one company that has benefited from the Developing Managers Programme. Glenn Robinson, Tobermore Concrete General Manager said: “We have used the programme for succession planning, to groom younger managers who have clear potential to make a greater contribution to the future direction and growth of the business. The programme has exposed our managers to a broad range of managerial issues. They have also benefited from the opportunity to interact with other managers from a diverse range business backgrounds.” Programme Cost The full cost of the programme is £1,750 inclusive of Lusty Beg charges. No bursary assistance is available. This includes the cost of: University Registration/Accreditation/Exam Board Fees. Overnight outdoor pursuits residential at Lusty Beg Island, Fermanagh (including dinner and single accommodation. Library Induction and access to electronic journals and databases for the duration of the programme (including Mintel and Key Notes). Myers Briggs Type Indicator® Instrument use. Twelve workshop days. Participation in the July University Graduation Ceremony in the Waterfront Concert Hall. Please note that an additional £40 charge will apply for two invited guests. Payment will be required in full before commencement of the programme. Cheques should be made payable to the University of Ulster. Timetable EVENT TITLE DATE LOCATION th Thurs 14 April 2011 Outdoor Pursuits/ Offsite & Lusty Beg Induction th Fri 15 April 2011 th Fri 13 May 2011 Module 1 Managing Marketing & 3E03 th MKT320 Fri 27 May 2011 Submission Deadline for th Friday 24 June 2011 Assignment 1 th Leadership & Team Fri 30 September 2011 Module 2 Working & TBC th BMG340 Fri 14 October 2011 Submission Deadline for th 11 November 2011 Assignment 2 th Fri 11 November 2011 Managing Operations Module 3 & TBC BMG343 th Fri 25 November 2011 Submission Deadline for th 13 January 2012 Assignment 3 th Managing Finance Fri 6 January 2012 Module 4 ACF332 & TBC th Fri 20 January 2012 Submission Deadline for nd 2 March 2012 Assignment 4 nd Fri 2 March 2012 Managing Strategy Module 5 & TBC BMG345 th Fri 16 March 2012 Submission Deadline for th 20 April 2012 Assignment 5 th Managing Self and Fri 20 April 2012 Module 6 Personal Skills & TBC BMG341 Fri 4th May 2012 Submission Deadline for st 1 June 2012 Assignment 6 Graduation July 2012 Class Profile Class Size: Each class has approximately 15 – 20 participants. We work with small class sizes to ensure that students receive comprehensive learning support. Organisational Background: Students are drawn from the private, public and community and voluntary sectors. Applicants may be from any size of organisation from self-employed, right up to multi-national. Work Discipline: Management from any discipline may apply (for example, sales, finance, marketing, engineering, IT etc.). Typical Student Background 1. Managers who are qualified by experience i.e. those who have never been to university before, but who have progressed into management through their own ability. Here, participants tend to be keen to take part on the programme to gain a qualification to underpin their experience. 2. Managers who have been to university before, but who have a non-relevant degree. For example, an engineer may have an engineering degree and have been employed as an engineer. He/she may then have gained promotion to management – the programme is relevant for re-orientation. . 3. Managers who wish to update their knowledge, as well as develop their networks/contacts and/or gain a better understanding of working practices in other Northern Ireland based organisations. Quotes From Past Programme Participants “I have been asked to comment on the course and this can be done very simply in one word 'Excellent'. My motivation for starting the course was simply to gain a qualification in Management but I firmly believe that I gained so much more than a piece of paper. I met a superb group of people from a diverse range of organisations and benefited greatly from both the topics covered by the syllabus and the discussions both in and out of the classroom. The outdoor pursuits induction day, the classroom learning, the residential visit to Boston and the friendships made have all contributed to making this an unforgettable experience. I would therefore encourage any manager serious about both personal and career development to consider this course.” Paul Catherwood Planning and Engineering Manager, Wrightbus “This course is a must for managers keen to progress within their organisations. I loved the mix of academia and the practical approach adopted in each of the business modules, allowing all participants to develop their own personal management theory and style, whilst also focusing on their organisation. It proved to be a win-win situation for the company and myself. As a direct result of my participating on the programme, have been able to develop my leadership and management competencies, which has been invaluable in my day-to- day approach within the business. I would highly recommend this course to anyone wishing to learn or affirm their management skills and meet great people.” Sinead McLaughlin Business Development Manager, Chamber of Commerce “As a Senior Manager, the programme has provided me with an invaluable opportunity to reflect on my own management practice against best practice theory and academic learning. Working with a wide mix of managers was always interactive, stimulating, thought provoking and supportive. I have no doubt that this programme has helped broaden my overall business and management competence. I highly recommend this programme.” Brian McCaughey Director of Operations Probation Board for Northern Ireland Participating Organisations Over 450 managers have now participated on the programme. Participating organisations include: Glen Farm Holdings Ltd Ryobi (UK) Ltd Dept of Finance & Personnel Quinns of Cookstown Tec Energy Ltd BBC NI Seagate Ltd Engineering Training Council Lister Machine Tools MVM Consultants plc (NI) PSNI Relay Business Software Toughglass Grand Opera House EnviroCentre BT Business Sustainable NI St Mary’s University College Dennison Commercials Ltd Golden Cow Kennedy Quarries PBNI Gallaghers Ltd Maybin Property Support Equality Commission for NI McNabb Bros Services TK Maxx Trackars Brackenwood Property Services Phoenix Gas Lisburn YMCA Dillon Bass Ltd Spotcheck Greater Manchester Brussels Montupet Kerfone Communications Ltd Office BT Northern Ireland Business Development Service Diabetes UK Calcast Ltd Tobermore Concrete Northern Regional College Belfast Energy Advice Centre Disability Action Action Cancer Xenosense Probation Board for NI Tesco Distribution Wrightbus Lagan Projects (Lagan Group) United Dairy Farmers Schiedel Chimney Systems Eastern Health & Social Service Tullyrane Quarries Ltd Smiley Monroe Bd. Ards Borough Council Wavin Ireland NACCO Materials Handling United Dairy Farmers Strategem CCEA Blind Centre for NI Audiences – Northern Ireland SR Technics, Dublin Airport AVX Ltd Halliday Ramsay Architects C2K Capita Business Services Ltd Diffusion (NI) CiNI Royal National Institute for the Speedwell Trust Coleraine Rural and Urban Blind Consilium Technologies Network Irwins Bakery East Belfast Mission Manager Newtownabbey Sure Start Translink Northern Health and Social Care Abbey (Santander) Dept of Finance and Personnel Trust Triangle Housing Association Solis Trust Moy Park Ltd BBC Arc Healthy Living Centre Business In The Community East Belfast Mission Medicare Woodgate Air Maintenance Orchardville Society Core Systems (NI) Ltd Chesapeake Solis Trust NOW Project Limetrees Land & Property Services CCEA Orchardville Society ICB Emulsions James Thompson Lighting Sysco Software Playboard Prospects Ulster Comm Invest Trust Chamber of Commerce The Odyssey Erne Shore Developments Café Krem Alfred Hurst Axon Power & Control Schuh Mivan The Kings Hall Belfast Harbour Commissioners Silverfern Properties The Corrymeela Community Springlawn Group Gaelectric.ie Belfast Bible College Disability Action Coleraine Printing Company BBC McAleer & Rushe Chesapeake ESRI Ireland GEM Dunbla KMC Services Queens University Belfast Ascert HCL Technologies Stepping Stones Finlay Communications Civic Links Andor Technology Forward Emphasis Value Cabs Morrow Retail Ltd Gardiners Restaurant Resource NCS Norbev Reids Shoes Food Services Solution Trace Ascert Queens Univeristy Belfast Sectra Workers Educational Cemex Honeywell Control Systems Association Jeffers Bakery Westfield Depaul Ireland Powerteam Electrical Services To Apply for a Place on the Programme Please follow the instructions below in order to submit an application, which is the first stage in becoming a registered student. To apply online, first go to the Ulster homepage at http://ulster.ac.uk/ . Scroll across and click on the Study At Ulster link on the right-hand side of the screen. This will take you to the homepage for Prospective Students. Scroll across again and click on the Apply Online link on the right-hand side of this screen. This will take you to the Login page for the Online Application system. Please read the page and then scroll to the bottom and click on the link called First Time User Account Creation. This will take you to the New User page where you will need to create a Login ID and a PIN for yourself. The Login ID can be any combination of letters and/or numbers and may be up to 9 characters long. The PIN must be numbers only and must be 6 characters long. Then click on the Login button. This will take you to the Application Type page. The one you should select from the dropdown list in the Application Type box is called Business Institute Programmes. Then click on Continue. This will take you to a page where you should enter your name and also select the academic year in which you wish to begin the programme e.g the next academic year which will begin in October 2010 is 2010/11. Please check this with your course organiser if you are unsure about what to select. Then click on the Fill Out Application button. This will take you to the Application Checklist page which shows the different sections of the application which you must complete. These may be completed in any order by clicking on the section heading, answering the questions asked and then clicking on the Continue button to move to the next section. In the Programme Information section, you will be required to select the title of the individual programme that you wish to study from the drop down list – you should select the Developing Managers Programme - NI. When all the sections have been completed and appear on the checklist page with a tick beside. You will then see an acknowledgement page to confirm that your application has been successfully submitted and is ready for processing by staff in the university. Once this has happened, you will be advised about how to enroll online for your new programme. If you have any difficulty using the system, please call the Registry Office on 02890 366251/2 or send an email to registryjn @ulster.ac.uk Please ensure that you provide your mobile number and your email address. Once, you have submitted your application form, please send an email to R.Sherrard@ulster.ac.uk advising that you have applied for the programme. Please also provide the name of the organisation that you work for as well as your current job title. Thank you.
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