Address : 57 Gifford Gardens, Hanwell, W7 3AS, London
Mobile: 07877450438/ 07857809685
An energetic and enthusiastic team member with a natural ability to communicate easily at all
levels with discretion and confidentiality. Punctual, reliable and methodical, good at handling
a variety of tasks efficiently, with first-rate organisational skills, initiative and an eye for detail.
Willingness to learn new skills and techniques. Computer-literate with a sound background in the
use of Information Technology in the workplace.
KEY SKILLS AND ACHIEVEMENTS
Communicating easily at all levels with discretion, tact and confidentiality.
Analysing problems and providing solutions.
Working as part of a team or on my own initiative.
Strong administrative and secretarial experience in a busy office environment.
Excellent organisation skills whilst working in busy and highly pressurized teams.
July 2009-June 2011 Bilingual Secretary/Administrator/Property Manager at Castle
Residential Ltd (Estate Agency):
general administrative and secretarial support to the
responding to emails;
typing general correspondence;
organising team meetings;
dealing with telephone enquires from internal and
tenants and suppliers with best customer service;
managing a high workload and solve problems for 300
dealing with all maintenance issues and arranging for
contractors to carry out repair works;
dealing with all property suppliers and Ealing Council;
dealing with all complaints;
dealing with Accounts Department and others as
assisting with arrears collection;
producing monthly reports to the Director/Manager.
November 2007–July 2009 Bilingual Secretary at Rubbish Express Ltd (Skip Hire):
distribution of internal and external post;
handling telephone calls,
providing a polite and an informative service;
faxing and copy typing;
issuing copies of invoices as and when requested;
meeting and greeting clients;
chasing for payments;
running month-end reports;
inventing special offers for the customers;
designing new business cards, leaflets and calendars.
2 February 2005-June 2006 Secretary at “Nissan Odyssey” (Car Company), Warsaw:
general office duties;
running month- end reports;
faxing and copy typing;
answering incoming calls and dealing with clients;
booking travel tickets and hotels for Group staff;
distribution of documents-electronically and in a paper
ordering refreshments for meetings;
room booking for meetings-by telephone or via e-mail;
diary management for Head of Group;
making up documents for the Head of Group’s
compiling and publishing a table of weekly movements
for all staff;
ordering stationery for the Group.
Proficient in Windows, MS Office, Outlook Express, the Internet.
2001 - 2006 The Maria Curie – Skłodowska University in Lublin, Poland.
Completed Master’s studies in Political Science; the field of
study: Social and Political Systems.
2001 - 2003 Postsecondary Vocational School of Economics and
Administration in the “Zygmunt Chmielewski” Schools
Complex, Nałęczów. Profession of Administration Technician
specialized in Public Administration.
1997 – 2001 Secondary School, Puławy, Poland.
2007 Trinity Certificate in ESOL-Level 1&2, Trinity College London
2004 Course of “Accountancy of small and medium companies” in
Puławy - Centre of Training for Young People.
Date of Birth: 05 April 1982 (29 Years)
Health: Good (non-smoker)
Hobbies/Interests: One of my main interests is reading about other countries,
their culture and religion. I like to travel and cook. I really
enjoy to watch ballet.
Available on request.