Technical Writer Business Analyst in NYC Resume Richard Jordan

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Technical Writer Business Analyst in NYC Resume Richard Jordan Powered By Docstoc
					                                               R I C H A R D.. L. ..J O R D A N
         Brooklyn Heights, New York     ◊    CELL: .347-446-5091.....◊ ...◊    LinkedIn

Broad base of business analysis and technical documentation skills acquired in financial services, insurance,
and educational environments using spreadsheet and database applications, information-management
programs, word processing and presentation graphics. Ability to synthesize and present data in written and
graphic form that meets the demands of customer-facing content.
MS Visio....MS SharePoint.. ..MS Office 2010: Word, Excel, Access, PowerPoint, Outlook                     VBA
MS Project .. .SQL.. .UNIX.. .ActiveDocs..(template-design tool).              GENIUS (insurance system)

Technical Writers Business Analysts Leaders in New York
Attending networking events • Researching industry leaders • Tracking trends • Sharing experience

CONTRACT           A S S I G N M E N T S ...

LIBERTY INTERNATIONAL UNDERWRITERS (Liberty Mutual), New York. •..March 2010 — Sept 2012
U.S. Applications Consultant, Technical Writer, LIU Policy Publishing:
 COMPLIANCE — Built policy templates, including required notices and endorsements, with ActiveDocs,
providing underwriters nationwide with the functionality for compliance with current federal and state
regulations. Compiled business rules, use cases, best practices, and incorporated these into SharePoint.
  COMMUNICATION — Identified business requirements that captured process and form changes necessary
to support management initiatives. Worked as a liaison to ensure that my documentation was readable and
accessible to all stakeholders ─ developers, end users, support, management.
  PROJECT MANAGEMENT — Ensured that documentation was produced in the context of evolving business
needs. Designed templates to underwriter specification, with change-management controls. Collaborated with
IT to develop technical requirements for new templates.

NYC DEPARTMENT OF EDUCATION (NYCDOE), MetroTech Center, Brooklyn.. • .Nov 2008 — July 2009
Technical Writer, NYCDOE Special Education Student Information System (SESIS) project:
   Worked with SMEs to determine NYCDOE requirements and liaised between multifunctional teams.
   Wrote training guides for developers, created document templates, and designed user-friendly formats.

MUTUAL MARINE OFFICE, New York, a property/casualty insurer of ocean and inland liability • .April — Aug 2008
Database Specialist (MS Excel/Access), accounting department:
   Modified accounting databases in MS Access with SQL, enabling the accounting department to increase the
    functionality of reports and meet regulatory deadlines.
   Trained accountants in new MS Excel features in weekly “Lunch & Learn” sessions.


MOODY’S INVESTORS SERVICE, MOODY'S CORP., World Trade Center, New York                              •..Jan 1999 — Feb 2008
A major provider of credit ratings of fixed-income securities to the capital markets worldwide.
Senior Database Analyst |Technical Writer, Local Information Technology:
   Wrote SQL queries under a UNIX platform in a Sybase environment to produce ad hoc reports for credit-
    rating analysts, compliant with SOX regulatory standards.
   Updated statistical databases with SQL and MS Excel on a monthly and quarterly basis.
   Created workflow and dataflow diagrams and graphics of business processes with MS Visio.
   Wrote test manuals for software testing, validating data and functionality, and facilitating QA processes.
   Wrote VBA macros in MS Excel to automate procedures for downloading and processing quarterly data for
    banking and insurance databases, making data Sybase-ready and reducing processing time.
   Built data dictionaries for multiple databases with MS Excel and MS Access.
   Wrote user guides (with MS Visio, MS PowerPoint, MS Word), in both PDF/HTML formats, to accompany
    the rollout of in-house applications. Trained analysts in the use of new applications.
                                         R I C H A R D.. L. ..J O R D A N, p a g e 2

M. A., English, 1998 • Brooklyn College • New York
B. A., English, 1994      • University of Tennessee • Knoxville

PROFESSIONAL             DEVELOPMENT              •   2008 — 2012
Learning Tree International, New York:
Business Analysis—Defining Successful Projects
Developing SQL Queries for SQL Server

New York University, New York:
Fundamentals of Corporate Finance
Principles of Financial Modeling
Techniques of Financing Corporations
Financial Statement Analysis
NYU Certificate in Information Management:
. .....Introduction to C Programming
 ......Database Management Systems
 ......Data Communications
 ......Internet/Intranet Business Applications
 ......UNIX Operating System
 ......Advanced Programming with Visual Basic

Data Analysis       Business Workflow      Customer–facing Content             Best Practices
Documenting Functional Requirements             Business Rules and Use Cases             User Guides

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