CHERYIL DENNY Silver Spring, MD 20904
(917) 200-5003 firstname.lastname@example.org
Support Operations / HR / Benefits / Compensation / Facilities / Team Building
Process Improvement / Downsizing / Project Management / Finance / Budgeting
Built and managed the operations and back office infrastructures that have enabled service businesses to thrive,
prosper and gain a keen competitive edge. Known for finding ways to make fellow employees more effective.
Transformed support operations from cost drains to organizational assets. Strengths include…
Significantly increasing productivity, quality and customer (internal and external) satisfaction
Managing major changes, upgrades and conversions
Handling all aspects of day to day operations smoothly and cost effectively
Boosting operational efficiencies, controlling expenses
Developing and motivating staff, elevating support services
Earned BSc. in Business, Finance and Management from City University of New York, Brooklyn College. Dean’s
List student. Experience includes law firms, insurance companies and data services. Member of the Association of
Legal Administrators and the Society of Human Resource Management.
Managed a downsizing. Devised a plan to maintain the same efficiency level with fewer administrative staff.
Analyzed the job functions. Evaluated remaining employees’ skills; re-trained and re-assigned. Within six months
of downsizing, restored efficiency to peak levels and incurred no further unplanned attrition.
Boosted productivity. On hire, given task of improving service provided by Support Services departments. Set
up training classes to upgrade technical skills and created measurement tools to correlate skills with compensation.
Catapulted performance to a new high. Achieved unprecedented quality and timeliness of 95%+ for 36 consecutive
Drove a major conversion. When company decided to upgrade to Microsoft Office 2010 from Office 2003,
prepared a training plan for 80 secretaries, word processors, clerical staff and attorneys. Scheduled classes using
on-site and web training. Set up monthly lunch and learn web sessions. Led a smooth transition.
Managed a relocation project. When company elected to move and change to a more contemporary office,
established a move committee. Laid out a move timetable. Met weekly with the architects, general contractors,
movers, furniture consultants and more. Completed two weeks early without distraction to attorneys or clients.
Implemented business continuity and emergency response plans. In wake of the 9/11 tragedy, established an
evacuation plan and a well-trained emergency team. Created guidelines and set up employees to work from home
during office closures. Instituted telephone and email hot lines to enable communication in emergencies.
Director of Administration – Torys LLP - 2007 to 2012. Promoted to manage all operations and administrative
functions including human resources, 401k and staff retirement plans, facilities, support operations and finance.
Directed a staff of 100 professional and support personnel, and controlled a $10M budget.
Manager of Support Services – Torys LLP - 2006 to 2007. Recruited to manage 24- hour support services
departments including secretarial, word processing, reception and board room services. Ensured daily attorney
support both administratively and technically. Led a team of 50 and controlled a $3.5M budget.
Manager of Word Processing – Schulte Roth and Zabel - 2000 to 2005. Managed 24-hour word processing
department. Core software applications were MS Word, Excel and PowerPoint. Ensured daily volumes in excess of
100 documents were completed error-free and on time. Managed a staff of 40 and a $3M budget.
Office Manager – CAST Information Processing Services – 1997 to 2000. Responsible for overall management of
company including operations, human resources, financial and facilities. Implemented and managed incentive
programs to increase efficiency and customer satisfaction for this data entry services provider. Led a team of 150.
Human Resources Manager – CLICO International Life Insurance - 1992 to 1997. Managed HR for Barbados and
the Eastern Caribbean. Ensured company was in compliance with the labor regulations of the various Caribbean
governments. Developed and conducted training programs in customer service and computer skills.
Earlier, employed by Simpson, Thacher & Bartlett. Progressed from Word Processor to Trainer to Supervisor.