Claudia Voss is an independent Trainer and
Consultant based in London. She got a MA
degree of International Social Work and a
BA degree Social Pedagogy. With 15 years
experience in various fields of Social Care she
links practice and theory in her trainings
which makes them unique.
Independent Social Work
…be your bestand beyond
Independent Social Work
Independent Social Work Training and Consultancy
Mobile: 07907802592 Social Work and Social Pedagogy
firstname.lastname@example.org Coaching and Supervision
…be more reflective in your work! ...be more effective in communication! ….be more skilled as a team!
This training is designed to help individuals and The training of communication explains the This training is designed to help a team to work
teams to manage their cases in a more model of Communication in a simple, logical more efficiently due to special methods out of
comprehensive and holistic way. By using the way. Communication is often related to team development; psychological assessment and
method of reflective practice every case, every misunderstandings, false interpretations and a pedagogical case studies enables the team to be
situation will be assessed and reviewed in several source of verbal fights. To understand more self aware as individuals as well as a team.
steps. Communication is the key to a successful and
efficient way to communicate – in private as in To work efficient in a team it is relevant that
Reflective practice is a methods which is divided business life. every individual of the team develops a
in four phases, every phases includes several professional identity – this is only manageable by
steps. The four phases are Anamnesis, Communication is related to a person exploring their very own identity (Personal,
Diagnosis, Intervention and Evaluation. (experiences, expectations, style of Cultural, and Private) and how each influences
communication, situation and location). To the other and how they are linked.
By following the steps a person will be enabled understand the logical ways and influences of
to understand the whole case better and more communication enable individuals and teams to When every individual team member
holistic, which leads to better outcomes and communicate in a straightforward manner understand their part within the team; a team is
action. Client centered and with participation of focused on positive outcomes. able to put their individual strengths together and
the client as well as the whole team, this will built up team strengths.
make a change in decision making. In this training you will understand the principle
of communication by Friedemann Schulz von This ensures trust, reliability, honesty and
Thun, a German psychologist, who explains respect within the team. Being a team means as
communication as a square with four sides to it. well to act like a team – be consistent in the daily
By understanding the four sides of a message practice with clients. Acting as a team, means
and the related ways of receiving a message, that every individual still keeping their
participants are enabled to listen more sensitive individuality by being aware of the fact that single
and to bring the message across they like to send. decision needs to be team decisions as well.
Team equals a body, if you use the metaphor:
Every team member represented a certain part
of a body – the body can only function in its best
when ALL parts of the body is working towards
the same. This training enables a team to
become a ONE.