Request for Proposal
Homeless Outreach Service
1. Request for Proposal
CenterPoint Human Services (CenterPoint) is a Local Management Entity (LME) created pursuant to
Chapter 122C of the North Carolina General Statutes and is the entity responsible for managing mental
health, developmental disabilities and substance abuse services for residents in Forsyth, Stokes, Davie and
Rockingham Counties in North Carolina.
CenterPoint contracts with providers for services for children and adults. CenterPoint monitors service
delivery to maximize quality, consumer choice and service availability. Consumer and Family Advisory
Committee (CFAC) members and/or other consumer/family representatives and community stakeholders
participate in identification of needed services and in selection of providers awarded contracts through the
Request for Proposal (RFP) process.
CenterPoint seeks to contract with a service provider who will offer outreach services to individuals
experiencing homelessness or who are at-risk of becoming homeless in Winston-Salem, NC. The Projects
for Assistance in Transition from Homelessness (PATH) program is funded by federal and state funds at
$272,000 from July 1, 2010 through June 30, 2011.
Timeline for RFP Submission and Award Dates:
Date of RFP Issuance May 13, 2010
Final Date for submitting proposals May 26, 2010
Committee Recommendation June 3, 2010
Contract Negotiation Finalized June 11, 2010
Contract Effective Date July 1, 2010
2. Program Description
Projects for Assistance in Transition from Homelessness (PATH) is administered by the Center for
Mental Health Services, part of the Substance Abuse and Mental Health Services Administration
(SAMHSA). Locally, the PATH program is to be implemented by a provider staff of 4 who engage in
assertive outreach and time-limited case management to individuals who are homeless or at-risk and have
a serious mental illness or co-occurring illness. The staff will help locate suitable housing by
communicating and collaborating with other community providers that have HUD funding and subsidized
housing (Section 8 vouchers). They will establish relationships with private realtors who also provide
housing to PATH-enrolled persons. The staff may refer enrolled persons to local shelters. One of the four
positions is a Benefits Specialist who will use the SSI/SSDI Outreach, Access, and Recovery (SOAR)
method to assist PATH-enrolled consumers in applying for SSI/SSDI and Medicaid benefits.
3. Program Goals/Objectives
The goals of the PATH program are to contact and engage homeless, mentally ill adults to empower them
to recover. Through assertive outreach these potential consumers will be referred to mainstream
resources, including treatment, housing, and entitlements.
4. Minimum Staffing Requirements
1 fulltime Team Lead/Qualified Professional, 1 fulltime Qualified Professional, 1 fulltime SOAR Benefits
Specialist, and 1 fulltime Certified Peer Support Specialist
5. Service Outcomes and Reporting Requirements
The provider must submit to CenterPoint a monthly and quarterly report of the consumer outreach log,
consumer assistance log, and tracking sheets. Other reporting requirements may be defined.
6. Anticipated Volume of Service
CenterPoint estimates PATH will provide outreach services to 530 persons and enroll 292 persons into
the PATH program, of which 90% will be “literally homeless”.
The PATH staff will visit local homeless shelters and canvas the community to identify program
participants. Referrals will come from CenterPoint care coordination staff. All PATH enrollees who are
in need of disability benefits will be referred to the SOAR staff person for assistance to obtain benefits.
Funds for the PATH program will be issued by CenterPoint on a monthly, 1/12th basis, upon receipt of
monthly invoices and logs. Reimbursable program expenses include personnel, fringe benefits, travel,
training, supplies, and other approved expenses such as security deposits for enrolled persons.
9. Program Location/Setting
The services must be provided in Winston-Salem, NC.
10. Standards and Requirements
Provider must meet all applicable licensure and Medicaid service endorsement requirements, as well as
all requirements identified in the CenterPoint Provider Agreement/Contract.
11. Award of Contract
It is the intent of CenterPoint to enter into a contract with a provider that possesses the vision of
community inclusion of consumers and enhancement of quality of life considering the abilities and stage
of life of each individual. The provider must have the skills, experience, fiscal stability/sustainability,
infrastructure and organizational competence to perform the functions required under this RFP.
CenterPoint reserves the right to decline selection in the event that no applicant demonstrates
adequate assurance of its ability to successfully implement and maintain the program.
12. Proposal Evaluation Process
An evaluation committee that includes CFAC representatives will review the proposals received by the
due date, rate responses to each application item and determine the final provider selected, if any. Other
community stakeholders may be included in the process. Conflict of interest shall be avoided when
determining committee composition. All applicants will receive written notification of the final decision.
13. Availability of Funds
The award of a contract is subject to allocations and available funding by local governments, the State of
North Carolina, and/or the Federal Government.
All information in an applicant’s proposal is subject to the provisions of the Freedom of Information Act.
Applicants who claim a statutory exception to the Freedom of Information Act must place all confidential
documents in a sealed envelope clearly marked “CONFIDENTIAL”, and must indicate that confidential
materials are included and the statutory provision(s) of confidentiality that applies. CenterPoint reserves
the right to make the final determinations regarding confidentiality.
15. Relationship of the Parties (Independent Contractor)
The relationship of applicant is that of independent contractor. No agent, employee, or servant of the
contractor shall be deemed to be an employee, agent, or servant of CenterPoint for any reason. The
contractor shall be solely and entirely responsible for its acts and the acts of its agents, employees, and
servants during the performance of a contract resulting from the RFP.
16. Costs for Proposal Preparation
Any costs incurred by applicants in preparing or submitting a proposal are the sole responsibility of the
All the information contained within this RFP reflects the best and most accurate information available to
CenterPoint at the time of the RFP. Provider through submission of its Proposal acknowledges and agrees
that no inaccuracies in such information shall constitute a basis for legal action. If it becomes necessary to
revise any part of this RFP, a supplement will be issued and posted on CenterPoint Human Services
website, www.cphs.org .
Instructions for Submission of
Proposal & Mandatory Template
Homeless Outreach Service
Proposal Submission Instructions
Submit your proposal on the mandatory template that follows.
Proposals are to address the questions and items set out on the following pages and must be clear,
concise, typewritten, and signed in ink by the official authorized to bind the applicant to its provisions.
The contents of this Request for Proposal (RFP) will be incorporated into any contract signed by
CenterPoint Human Services and the provider of service(s). Incomplete proposals are ineligible for
It is the responsibility of the applicant to understand all details of the RFP. The applicant, by submitting a
response indicates a full understanding of all details and specifications of the RFP. Applicants are
expected to present narrative statements/summaries in a clear, concise and organized manner for review.
In the interest of objectivity, CenterPoint is not available for discussion about posted RFPs.
One original and five copies of each proposal must be submitted in a sealed envelope. A return
address must be evident.
Proposals must be received by 4:00 p.m., May 26, 2010. Proposals not received by this date and time
will not be considered. The following should be noted on the outside of the envelope:
CONFIDENTIAL - RFP MATERIALS.
Proposals (1 original and 5 copies) must be mailed or delivered to the following address and received
prior to the deadline:
CenterPoint Human Services
Attention: Betty P. Taylor, Esquire
4045 University Parkway
Winston-Salem, NC 27106
All proposals received by the deadline become the property of CenterPoint.
Proposals received after the deadline will not be considered and will be discarded.
Proposal to Deliver Services
Homeless Outreach Service
1. Provider Name:
2. Provider Address:
3. Program Coordinator Name, Credential, and Title:
4. Printed name and signature of official authorized to bind the applicant to the proposal
PART B: Service Delivery System
1. Briefly describe your organization’s background and experience as they relate to the requested
services and the population to be served.
2. Describe how your organization utilizes and supervises Peer Support Specialists.
3. Describe the credentials and experience of organization staff that would provide and supervise
the services outlined in this RFP.
4. Describe your strengths and areas for improvement for provision of the PATH program.
5. Describe how you plan to include the input/feedback from consumers and families into the
operation and management of your organization.
PART C: Management/Administrative Capability and Information Systems
Describe your organization’s operation and the staff and systems available to:
1. Maintain a database of consumers that includes, but is not limited to, demographics, diagnosis,
target population and service activity provided.
2. Have capacity to utilize CenterPoint’s web-based billing portal for submission of claims.
3. Electronically collect data for state reporting.
4. If applicable, bill primary insurance carriers and submit an Explanation of Benefits with the
invoice if secondary payment from CenterPoint is required.
PART D: Legal Structure and Financial Viability
1. Submit documentation and proof of entity, e.g. IRS 501 (c) 3 determinations or Articles of
Incorporation including proof of good standing in North Carolina.
2. Attach audited financial statements for the previous two (2) years of operation or other
3. Submit your proposed program budget for the time period 7-1-10 through 6-30-11.
4. Attach a copy of your national Accreditation Certificate, if applicable and licenses for
comparable services delivered elsewhere.
Prior to contract execution you will be required to provide the following:
Certificate of Workers’ Disability Compensation insurance coverage;
Certificate of professional liability (errors and omissions) that names CenterPoint Human
Services as an Additional Insured in a sum of not less than $1 million per claim and $3
million annual aggregate;
Certificate of general liability insurance with limits of not less than $1 million per
occurrence and $3 million annual aggregate, or the equivalent as approved by CenterPoint:
Certificate of Automobile insurance that indicates $1,000,000.00 combined, and $5000.00
Med Pay coverage.