Position Preferred Age Sex Education Qualification Computer Proficiency Performance Measure Desired Experience
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Senior Manager – HR 32-35 years Either Graduates in any discipline with Post Graduate / MBA (HR) MS Office 2000. Measures target achievements, skills and behavior at work 8-10 years with minimum 5 years in managerial cadre in service industry of which a minimum of 2 years experience in a Call Center industry. Knowledge about the latest HR practices, sound knowledge of labor statutes, expert in manmanagement and excellent Negotiation skills Excellent communication and presentation skills and good listening skill Customer Service orientated, assimilate with employees, potential for learning and enhancing own skill set Ability to grasp, relate and quick response To build fun and frolic at work place to reduce the stress among the employees and boost their morale Interaction with employees at regular intervals, share knowledge and information Commitment, Logical Thinking, Deliberate the decisions, Play a key role in grievance handling, open for suggestion, problem solving approach Identify Training Needs for team members to acquire/enhance the required skill sets Proper planning and organizing and providing suitable manpower to conduct the business To frame and implement the HR policies in consultation with the VP-HR. Conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees To comply the provisions various Labor statutes To administer the good discipline at the work place through various measures Implement Performance reward system at the specific intervals To motivate the employees by devising innovative motivational programs, incentive policies. Constant evaluation of performance of the employees, appreciate in terms of monetary and non-monetary reward Maintaining cordial relationship with employees To handle the grievance of the employees to remove the dissatisfaction level To play important role in organizational development through various measures such as
Skill Sets: Job Knowledge
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Communication Skills Attitude
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Mental agility Stress Management
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Interpersonal Skills Leadership
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Mentoring Roles & Responsibilities: Human Resource Administration
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People
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Business Development Various Client Audits
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Quality
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Customer Relationship
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MIS
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Authority
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organizing training, individual growth plan, talent recognition Counseling on regular basis for minimizing absenteeism and rate of attrition To conduct employees satisfaction survey at a regular intervals to review and improve the retention measures To create a culture to induce personal as well as organization development To provide active support to the Management in start-up of new projects To represent HR in various clients audits including submission of various reports, policies and documentary evidences for the processes followed in HR. To follow the norms required to maintain Quality Standards To be an active member in driving ISO 9000 certification in the organization. To present to the clients the HR initiatives taken to source and retain suitable manpower to conduct a business Generate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use To ensure discipline at the shop floor Escalate HR issues to the top management Taking performance review of the team members at regular intervals To sanction the leaves to the subordinate staff as per the Leave Rules of the company