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Job Description for Senior Manager

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									Job Description for the position of Assistant Vice President - Training Department Training Reporting to : First Vice President Training

Required qualifications Essential Graduation Train The Trainer skills Desired : Train The Trainer Certified,Green Belt Training Knowledge of Instructional Design Knowledge of latest training tools & techniques elearning

Required work experience Number of years Specific Industry

Total 10 - 12

Relevant (BPO) 3 - 5+

BPO / ITES / Sales / Hospitality / Collections / Customer Service

Required Attributes ( Analytical skills,Communication skills, etc.) Essential 1. Develop Talent 2. Communication skills 3. Decision making ability 4. Collaborative approach 5. People management skills 6. Solution oriented 7. Exposure to American Accent Training 8. Exposure to Customer Service Training. Desired 1. Ability to lead a team,motivate & retain 2. Public speaking / good presentation skills 3. Ability to take risk 4. Networking skills - Global mindset 5. Speed & energy 6. Result oriented and open to change

Job description Build a robust team - operationalize training - Meet/exceed customer expectations - build BCP/DRP succession planning and focus on knowledge management ( documentation,compliance and audit)


								
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