William Samuel Dixon III
100 Waldo Ave. Apt. #11
Jersey City, NJ 07306
Cell: (201) 204-2439
Broad expertise in LAN/WAN/VPN connectivity, Windows Server 2003/2008 (Active
Directory, Domain Controller), Workstations XP/Vista/7, iMAC OS X Snow Leopard,
Firewall (Sonicwall). History of building Active Directory/Domain server with improved
functionality and productivity, consistently meeting critical requirements. Assume
complete ownership of all projects, with a strong commitment to quality and customer
satisfaction. Fast-paced, adept at staying on-task and on-time despite shifting priorities
and tight deadlines.
The Chubb Institute, New York, NY May 2007
Computer Networking & Security
Platforms: Window Server 2003, Windows Server 2008, Windows 7, Windows Vista, Windows XP, iMAC OS
X Snow Leopard. VTiger CRM Troubleshooting Ticket (MySQL Based).
Networking: Sonicwall Firewall/Routers, HP/Dell Switches, DNS, DHCP, WAN/LAN, Avaya phone system
Definity/Intuity system, WebEx Video conferencing.
Software/Tools: MS Office Suite 2000/2003/2007/2010, MS Exchange 2003/2007, Remote Access
Service (RAS), Short Message Service (SMS), Active Directory, Norton Ghost, Symantec, Backup Exec.
Arts Des Provinces De France, Inc. D.B.A Pierre Deux Secaucus , New Jersey 2/2004 – 6/2011
Systems Administrator – Since 2/2008
Built Active Directory Windows 2003/2008 environment, completed multiple layout of
servers for our environment, software used Server 2003 OS.
Set up user accounts and permissions via Active Directory.
Configured and monitored back up jobs using Backup Exec.
Performed multiple functions, including server management, user security, Managed
Active Directory using server 2003. Oversaw user groups and system access.
Greatly increased system performance and reliability by optimizing servers. Completed
space quote issue, print queues and server transition projects.
Configured iMAC Desktop for Web Department and Visual Department. Installed Parallels
Desktop 6 for Mac to seamless run Windows XP/7.
Managed WAN/LAN Home Office and 25 + Stores. Configured Routers and Firewalls.
Managed all aspects for Microsoft Business Dynamics (Navision).
Managed report suite using "Jet Reports" and MS Excel.
Developed and implemented training plans for end-users
Implementation of POS systems for new stores deployed all services for new store.
Worked closely with Accounts payable to fit our budget for telecommunications, along with
resolving all issues with vendors billing department.
Deployed all telecommunications for new and old locations.
Maintained our Lucent phone system, equipment used Avaya,Definity, and Intuit (voicemail
Facilitated all telecommunications for over 8 locations throughout US. Contacted vendors
for implementation of services, stayed with in budget for communication, data, hardware,
Bombay Company New York, NY 2002-2003
Assisting in the management and customer service sales arena for a high profile retail chain.
Exceptional customer service led to the increase of customer satisfaction.
Organization of merchandising display expanded clientele traffic by over.
Ability to work independently led to an increase in new location start-up’s.
Implicit training skills helped promote new product introductions with a success rate of employee knowledge base
Dedicated management skills continued to build a cohesive team of goal-oriented store representatives.
ICT Group Lakeland, FL 2001-2002
Assistant Supervisor/Technical Support Group Leader/Training
Helped managed a customer service technical support program for a 200 member call-center unit involved with
trouble-shooting and technical support for a number of diverse products.
Responsible for new-hire orientation.
In-depth product knowledge and phone-floor computer training.
Conducted follow up skill sessions for under performing technical associates, increasing phone-floor assisted
facility manager during corporate monitoring sessions which resulted in consistently high scores.
Identified discrepancies in technical troubleshooting procedures that resulted in revisions in policy and procedure
which served to increase client problem resolutions.
Developed and implemented new training modules and revised current training manuals and redesigned visual
aids which served to increase customer satisfaction.
Created manageable databases that facilitated statistical compilation which resulted in product familiarity which
subsequently increased customer service.
Through knowledge of various computer programs eased installation of troubleshooting programs for parallel call
units that resulted in an increase in customer support.
Attention to detail increased service goal accomplishments by over.
Accurate analysis of statistical data helped increase training compliance goals.
Articulate seminars to visiting clients in relations to facility training helped increase client satisfaction with the
facility by at least.
Precise reporting in relations to reviewing manpower training statistics with upper management helped increase
effective staffing decisions.
Expert product knowledge and intense professionalism and dedication to the job became integral to the cohesive
building of a core group of assistant trainers that helped assured proper delivery of information that led to a
decline of the facility’s attrition level.
Jennifer Convertibles, Inc. New York, NY 1997-2001
Management experience in all aspects of furniture retail operations for an 11 member sales organization.
Technical savvy and dedication to duty reflected in a very enthusiastic nature helped increase new customer links.
Interpersonal relationship skills responsible for increase in personnel retention.
Experienced in customer-relations solution zing, helped reduce customer conflicts.
Pathmark Inc. Jersey City, New Jersey 1994-1997
Customer Service Management Assistant
Management and Customer Service experience in all aspects of supermarket retail operations for a high profile
Attention to detail in shipment, inventory and payroll statistical input helped reduce administrative errors.
Powerful communication skills helped increase client to company relationships.
Team player attitude help boost morale.
Amoco Kimber Petroleum Inc. Caldwell, New Jersey 1994
Management and Customer Service experience in all aspects of a high profile petroleum service organization.
Easy going nature helped increase customer satisfaction with various aspects of petroleum service.
Attention to detail during inventory and scheduling accounted for an increase of error-free operations by.