William Samuel Dixon III - LGBT CareerLink

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					                                    William Samuel Dixon III
                                       100 Waldo Ave. Apt. #11
                                        Jersey City, NJ 07306
                                         Cell: (201) 204-2439
                                E-Mail: William_S_Dixon_III@msn.com

Broad expertise in LAN/WAN/VPN connectivity, Windows Server 2003/2008 (Active
Directory, Domain Controller), Workstations XP/Vista/7, iMAC OS X Snow Leopard,
Firewall (Sonicwall). History of building Active Directory/Domain server with improved
functionality and productivity, consistently meeting critical requirements. Assume
complete ownership of all projects, with a strong commitment to quality and customer
satisfaction. Fast-paced, adept at staying on-task and on-time despite shifting priorities
and tight deadlines.

The Chubb Institute, New York, NY                                            May 2007
Computer Networking & Security

                                    ADDITIONAL QUALIFICATIONS
Platforms: Window Server 2003, Windows Server 2008, Windows 7, Windows Vista, Windows XP, iMAC OS
X Snow Leopard. VTiger CRM Troubleshooting Ticket (MySQL Based).
Networking: Sonicwall Firewall/Routers, HP/Dell Switches, DNS, DHCP, WAN/LAN, Avaya phone system
Definity/Intuity system, WebEx Video conferencing.
Software/Tools: MS Office Suite 2000/2003/2007/2010, MS Exchange 2003/2007, Remote Access
Service (RAS), Short Message Service (SMS), Active Directory, Norton Ghost, Symantec, Backup Exec.

                                      PROFESSIONAL EXPERIENCE

Arts Des Provinces De France, Inc. D.B.A Pierre Deux Secaucus , New Jersey          2/2004 – 6/2011
Systems Administrator – Since 2/2008
       Built Active Directory Windows 2003/2008 environment, completed multiple layout of
        servers for our environment, software used Server 2003 OS.
       Set up user accounts and permissions via Active Directory.
       Configured and monitored back up jobs using Backup Exec.
       Performed multiple functions, including server management, user security, Managed
        Active Directory using server 2003. Oversaw user groups and system access.
       Greatly increased system performance and reliability by optimizing servers. Completed
        space quote issue, print queues and server transition projects.
       Configured iMAC Desktop for Web Department and Visual Department. Installed Parallels
        Desktop 6 for Mac to seamless run Windows XP/7.
       Managed WAN/LAN Home Office and 25 + Stores. Configured Routers and Firewalls.
       Managed all aspects for Microsoft Business Dynamics (Navision).
       Managed report suite using "Jet Reports" and MS Excel.
       Developed and implemented training plans for end-users
       Implementation of POS systems for new stores deployed all services for new store.
       Worked closely with Accounts payable to fit our budget for telecommunications, along with
        resolving all issues with vendors billing department.
       Deployed all telecommunications for new and old locations.
       Maintained our Lucent phone system, equipment used Avaya,Definity, and Intuit (voicemail
       Facilitated all telecommunications for over 8 locations throughout US. Contacted vendors
        for implementation of services, stayed with in budget for communication, data, hardware,
        and software.
Bombay Company New York, NY                                                                   2002-2003
Sales Manager
   Assisting in the management and customer service sales arena for a high profile retail chain.
   Exceptional customer service led to the increase of customer satisfaction.
   Organization of merchandising display expanded clientele traffic by over.
   Ability to work independently led to an increase in new location start-up’s.
   Implicit training skills helped promote new product introductions with a success rate of employee knowledge base
   Dedicated management skills continued to build a cohesive team of goal-oriented store representatives.

ICT Group Lakeland, FL                                                                              2001-2002
Assistant Supervisor/Technical Support Group Leader/Training
   Helped managed a customer service technical support program for a 200 member call-center unit involved with
    trouble-shooting and technical support for a number of diverse products.
   Responsible for new-hire orientation.
   In-depth product knowledge and phone-floor computer training.
   Conducted follow up skill sessions for under performing technical associates, increasing phone-floor assisted
    facility manager during corporate monitoring sessions which resulted in consistently high scores.
   Identified discrepancies in technical troubleshooting procedures that resulted in revisions in policy and procedure
    which served to increase client problem resolutions.
   Developed and implemented new training modules and revised current training manuals and redesigned visual
    aids which served to increase customer satisfaction.
   Created manageable databases that facilitated statistical compilation which resulted in product familiarity which
    subsequently increased customer service.
   Through knowledge of various computer programs eased installation of troubleshooting programs for parallel call
    units that resulted in an increase in customer support.
   Attention to detail increased service goal accomplishments by over.
   Accurate analysis of statistical data helped increase training compliance goals.
   Articulate seminars to visiting clients in relations to facility training helped increase client satisfaction with the
    facility by at least.
   Precise reporting in relations to reviewing manpower training statistics with upper management helped increase
    effective staffing decisions.
   Expert product knowledge and intense professionalism and dedication to the job became integral to the cohesive
    building of a core group of assistant trainers that helped assured proper delivery of information that led to a
    decline of the facility’s attrition level.

Jennifer Convertibles, Inc. New York, NY                                                       1997-2001
Store Manager
   Management experience in all aspects of furniture retail operations for an 11 member sales organization.
   Technical savvy and dedication to duty reflected in a very enthusiastic nature helped increase new customer links.
   Interpersonal relationship skills responsible for increase in personnel retention.
   Experienced in customer-relations solution zing, helped reduce customer conflicts.

Pathmark Inc. Jersey City, New Jersey                                                              1994-1997
Customer Service Management Assistant
   Management and Customer Service experience in all aspects of supermarket retail operations for a high profile
   Attention to detail in shipment, inventory and payroll statistical input helped reduce administrative errors.
   Powerful communication skills helped increase client to company relationships.
   Team player attitude help boost morale.

Amoco Kimber Petroleum Inc. Caldwell, New Jersey                                                     1994
Station Manager
    Management and Customer Service experience in all aspects of a high profile petroleum service organization.
    Easy going nature helped increase customer satisfaction with various aspects of petroleum service.
    Attention to detail during inventory and scheduling accounted for an increase of error-free operations by.

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