VIEWS: 4 PAGES: 2 CATEGORY: Newsletters POSTED ON: 1/28/2013
Survey Solutions is a company completely dedicated to helping you achieve employee engagement
The Tools On Offer Through Survey Solutions Survey Solutions is a company completely dedicated to helping you achieve employee engagement. Employee engagement is high on the government's agenda as well, as it has been shown to make staff more committed to their working environment, thereby becoming more productive and increasing profits. Having engaged employees also ensure that a company has less issues around sickness absence, as well as having less issues with retention. All of this saves a company a lot of money, an important factor in today's difficult economy. Through surveysolutions.co.uk, any business can use the tools and processes to increase their employee engagement. The first tool on offer through surveysolutions.co.uk is the customer survey. This is a hugely important tool that allows a business to understand how the interaction between the customer and members of staff is going. Customer satisfaction is not just about being happy with a product, service or delivery, it is about feeling valued and respected. Through surveysolutions.co.uk, you can adequately measure your customers feelings. What is very important, however, is that you use these results to improve your experience. You must show your customers firstly why you want to know their opinion and you must then show them what the results of this research were and how you have used these results to improve the service. Therefore, it is equally important that you then run the survey again, to see whether or not you have actually had a positive effect on your customer relationships. Another tool that you can use is the employee engagement questionnaire, or the employee survey. This is one of the most important tools that surveysolutions.co.uk has to offer, because this is the tool that allows you to measure just how engaged your employees are. However, it is also this tool that has the biggest chance of failing. As you can see on www.surveysolutions.co.uk, too many employees are worried that employee engagement is just another HR buzz word that will not actually help them in any way. What you need to do as a business is communicate the important of employee engagement from the top up and from the bottom down. Leaders and managers need to all sing from the same hymn sheet, spreading the same message and putting the same positive pressure on employees to complete the surveys. The message has to be consistent and it has to be ever present. Reminders need to be placed on bulletin boards, within emails, on payslips and any other communication tools you have at your disposal. Again, it is hugely important that you communicate the results of the survey with your employees and that they can see how you implement the suggestions they have made in order to improve the business, or that you at the very least communicate why their suggestions were not used if they aren't viable. Again, this is a process that has to be repeated regularly, so that you can measure just how much progress you have made in terms of engaging your employees. The last tool is 360 degree feedback. This is new and far more effective method of providing appraisal. As you can see on surveysolutions.co.uk, 360 degree feedback is all about involving everybody that has dealings with the individual members of staff in the appraisal process. It is no longer a one to one process, in order words. why not check here to receive more details on how this process works. Essentially, an employee will receive feedback from their managers, from their coworkers, from their customers, from members of external organizations and from members of different teams. This will give far greater clarity in terms of areas of strength and areas of improvement. Again, communication is key. Employees need to understand why this system is used and they need to understand how it benefits them. For instance, if it is identified that a certain type of training is needed, this training has to be made available to the employee as well. All of these tools only work if there is a full commitment at the top to get those at the other levels fully committed as well. That is what engagement is all about.
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