Docstoc

User guide - SMME - Telkom

Document Sample
User guide - SMME - Telkom Powered By Docstoc
					  PRE-PAID CUSTOMER CONTACT NUMBERS
  Orders:
  • New services
  Faults:
  • Report a fault
                                 0800 11 5357 Option 1

                                 0800 11 5357 Option 2
                                                                                          User guide
  Recharge / Balance:            0800 11 5357 Option 3
  • Recharge online
  • Real Time Balance
  How to use Pre-paid:           0800 11 5357 Option 4
  • Instructions on how to operate Pre-paid service

  INTERNATIONAL CUSTOMER CONTACT NUMBERS
  Faults:                            +27 12 678 5580
  • Report a fault
  Account Enquiries:                 +27 12 311 3911
  • Account enquiries (ask to be transferred to account enquiries)

  DIRECTORY SERVICES
  Directory Enquiry:                    1023
  • Enquiry on a listed number
  The Talking Yellow Pages:             10118
  • Enquiry on a listed number

  International Operator Services: 10903

  PUBLIC TELEPHONES
  Faults:                               10211

  TRUNK CALLS
  Booking-Trunk Calls:                  1025
  • Booking of calls
  • Enquiries (call charges etc.)
  • Collect and Personal Calls
  • Cancellations

  Fixed time calls:                     10216
  • Reverse call charging

  TELECONFERENCING
  Booking:                              10116

  EMERGENCY NUMBERS
  Child Line                            0800 055 555                             Telkom’s range of      www.telkom.co.za

  Fire Brigade                          10177
                                                                                 value added services
                                                                        117241




  Ambulance                             10177
  Police                                10111




For more information visit www.telkom.co.za or your nearest Telkom direct                                           Mar’09
Index                                                    Index

Service requirements and telephone features         1


                                                                               MultiCall Plus
Availability                                        2                          Power phone combo   26


       Basic Voicemail                                      ContactMe
       The freedom of a 24-hour answering service   3       Own voice customised message           27


       Call Answer                                          SpeedCall
       Your virtual personal assistant              9       One touch dial                         28


       IdentiCall                                           MailManager Plus
       See who’s calling you                        16      Managing your messages better          30


       HomeSMS                                              UrgentCall
       Landline text messaging                      17      Auto emergency dial-up                 31


       WaitingCall                                          HomeFree
       Switch lines when you need to                20      Auto emergency dial-up                 32


                 CallCatcher                                Three-Way-Calling
                 Miss no calls                      22      1 call, 2 conversations                35


       ForwardCall                                          RingBack
       Home calls from anywhere                     23      Is it your call?                       36


       BlockCall Plus                                       MyRing
       Take control of your phone bill              24      Know when it’s your call               37
Index                                                                   Index

Service requirements and telephone features                             Availability
To make use of TalkPlus services, the following is required:            TalkPlus services are available on most lines and most calls.


                                                 ® or       Tone-       Notes
        Product          Button    # Button     recall     dialling
                                               button      phone

    CallCatcher           Yes        Yes         Yes           Yes

    Call Answer           Yes        Yes         No            Yes

    IdentiCall            No          No         No            No

    WaitingCall           Yes        Yes         Yes           Yes

    ForwardCall           Yes        Yes         No            Yes

    BlockCall Plus        Yes        Yes         No            Yes

    MultiCall             Yes        Yes         Yes           Yes

    RingBack              Yes        Yes         Yes           Yes

    Three-Way-
                          Yes        Yes         Yes           Yes
    Calling

    UrgentCall            Yes        Yes         No            Yes

    SpeedCall             Yes        Yes         No            Yes

    HomeFree              No          No         No            No

    ContactMe             Yes        Yes         Yes           Yes

    HomeSMS               Yes        Yes         Yes           Yes

    MailManager
                          Yes        Yes         Yes           Yes
    Plus

    MyRing                Yes        Yes         Yes           Yes


Note: For more information or to order any TalkPlus service or new
telephone, please phone Telkom Online 10219 (free of charge) or visit
your nearest Telkom direct.




1                                                                                                                                       2
             Basic Voicemail                                              Basic Voicemail
             The freedom of a 24-hour answering service                   The freedom of a 24-hour answering service




A. Setting up your mailbox                                        2. Receiving messages while you are busy on the
                                                                     telephone
1. Change your greeting
   (You may choose from 2 types of greetings):                    a. How to activate this facility

a. Standard greeting
                                                                                                   dial
                                                                                                                        Confirmation
                                                                                                  65                       tone




      Press 3        Press 1 to      Press 2
                    change your                   Follow voice
    for personal                   for standard
                      greeting                      prompt
       options                       greeting

                                                                  b. How to deactivate this facility

b. Name greeting                                                                                   dial
                                                                                                                        Confirmation
                                                                                                  65                       tone




      Press 3        Press 1 to      Press 3
                    change your                   Follow voice
    for personal                    to record
                                                    prompt
       options        greeting     your name                      WaitingCall is available with Basic Voicemail, provided the
                                                                  voicemail-upon-busy option (#65#) is deactivated.
Note: If you choose the name greeting you cannot revert back to
the standard greeting.




3                                                                                                                                  4
        Basic Voicemail                                                         Basic Voicemail
        The freedom of a 24-hour answering service                              The freedom of a 24-hour answering service




3. Receiving messages when your telephone remains                   B. Retrieving messages
   unanswered
                                                                    1. Retrieving messages from your own telephone
a. How to activate this facility

                                 dial
                                                     Confirmation
                                66                      tone



                                                                        press
                                                                                        Listen to     Follow voice
                                                                        1               messages        prompts




                                                                    Note: Your secret starter code will be the last four digits of your
                                                                    telephone number. To change go to personal options.
b. How to deactivate this facility
                                                                    2. Retrieving messages from a tone-dialling
                                dial                                   telephone other than your own
                                                     Confirmation
                               66                       tone

                                                                    Dial 10121 locally (also from cellphones), or +27 881 999 990
                                                                    from international destinations.


                                                                                                                     Dial code
                                                                                                                     and enter
                                                                                                                      mailbox
                                                                                                                      number
Note: In order not to miss an important call, we recommend that
you activate both options: *65# and *66#

                                                                                                       Listen to     Follow voice
                                                                                                       messages        prompts




5                                                                                                                                    6
        Basic Voicemail                                                  Basic Voicemail
        The freedom of a 24-hour answering service                       The freedom of a 24-hour answering service




C. Features                                                    D. Other options

1. While you are listening to your messages, the following     1. To change or suppress your secret code
   features are available:                                     If you suppress your secret code, you do not have to enter a code
                                                               when retrieving messages from your OWN phone.
Press:
• 7 to skip back                                               Note: All these instructions have been written as if your secret
•	 8 to pause / resume playback                                code has not been suppressed.
• 9 to skip forward
• 0 to access help menu
• 11 to hear the date and time messages were received
• # to skip to the end of the message
• * to return to the menu

2. After you have listened to your messages, you may use any                      Press 2        Press 2
                                                                  Press 3
                                                                                 for secret     for secret   Follow voice
   of the following features:                                   for personal
                                                                                   code           code         prompts
                                                                   options
                                                                                  options      suppression

Press:
• 1 to replay message
                                                               2. Message waiting indicator
• 2 to save the message
                                                               When you lift the handset and you hear an interrupted (stutter)
• 3 to delete the message
                                                               dialling tone, you have new messages. If you hear the normal
• 0 to access the help menu
                                                               dialling tone, you do not have any new messages. This feature is
• * to return to menu
                                                               standard and requires no programming.
Note: Messages will be played in the order of:
• New messages                                                 Note: The Basic Voicemail user instructions are available in
• Saved messages                                               five languages: English, Afrikaans, Zulu, Sesotho and Xhosa. Go
                                                               to personal options and change to the language code of your
                                                               choice.




7                                                                                                                             8
       Call Answer                                                     Call Answer
       Your virtual personal assistant                                 Your virtual personal assistant




A. Setting up the mailbox                                      2. Receiving messages while you are busy on the
                                                                  telephone
1. Change your greeting
   You may choose from 3 types of greetings:                   a. How to activate this facility

a. Standard greeting




                                                               b. How to deactivate this facility

b. Name greeting




                                                               WaitingCall is available with Call Answer, provided the
                                                               voicemail-upon-busy option (#65#) is deactivated.
c. Personal greeting
                                                               3. Receiving messages when your telephone
                                                                  remains unanswered

                                                               a. How to activate this facility




Note: If you choose the name or personal greeting you cannot
revert back to the standard greeting.




9                                                                                                                        10
        Call Answer                                                           Call Answer
        Your virtual personal assistant                                       Your virtual personal assistant




b. How to deactivate this facility




Note: In order not to miss an important call, we recommend that       Note: This call will be charged at a local rate or from a cellphone
you activate both options: *65# & *66#                                at rates determined by your service provider.

                                                                      C. Features
B. Retrieving messages
                                                                      1. While you are listening to your messages, the following
1. Retrieving messages from your own telephone
                                                                         features are available:

                                                                      Press
                                                                      • 7 to skip back
                                                                      • 8 to pause/resume playback
                                                                      • 9 to skip forward
                                                                      • 0 to access help menu
                                                                      • 11 to hear the date and time messages were received
                                                                      • # to skip to the end of the message
                                                                      • * to return to the menu

Note: Your secret starter code will be the last four digits of your   2. After you have listened to your messages, you may use any
telephone number. To change go to personal options.                      of the following features:

                                                                      Press
2. Retrieving messages from a tone-dialling                           • 1 to replay message
   telephone other than your own                                      • 2 to save the message
                                                                      • 3 to delete the message
• Dial 10121 locally (also from cellphones), or                       • 0 to access the help menu
  + 27 881 999 990 from international destinations.                   • * to return to the menu

                                                                      Note: Messages will be played in the order of:
                                                                      • New messages
                                                                      • Saved messages




11                                                                                                                                    12
          Call Answer                                                        Call Answer
          Your virtual personal assistant                                    Your virtual personal assistant




D. Other options
1. To change or suppress your secret code                            Enhanced features available
     If you suppress your secret code, you do not have to enter a
                                                                     Auto Callback – whilst retrieving messages from your phone, you
     code when retrieving messages from your OWN phone.
                                                                     can now return calls on a per message basis to the original calling
                                                                     number, or an alternative number of your choice.
Note: All the instructions in this booklet have been written as if   Call are charged at standard rates. This feature will, however, not
your secret code has not been suppressed.                            be available to customers with BlockCall or BlockCall Plus.

                                                                     How?
                                                                     Dial 10120 from your own phone or 10121 from any other phone
                                                                     and follow the voice prompts.

                                                                     Call Answer immediate – allows you to divert all calls
                                                                     automatically to your voice mailbox without the phone ringing,
                                                                     so you don’t have to be disturbed at all. This feature will ensure
                                                                     that all your calls are diverted to your voice mailbox.

                                                                     How?
                                                                     Press *64# to activate and press #64# to deactivate.
2. Message waiting indicator
When you lift the handset and you hear an interrupted                Greetings for busy and no reply conditions – customise your
(stutter) dialling tone, you have new messages. If you hear          mailbox for busy and no reply conditions separately, so that
the normal dialling tone, you do not have any new messages.          callers can determine whether you are busy on the telephone
This feature is standard and requires no programming.                or not available at all. This feature will ensure that the correct
                                                                     personal or standard greeting is played to the person calling you.
In order to use ForwardCall or BlockCall Plus, Call Answer has to
be deactivated.                                                      How?
                                                                     Press *65# to receive messages while you are busy on the phone
                                                                     and #65# to deactivate, or Press *66# to receive messages when
                                                                     your telephone remains unanswered and #66# to deactivate.
Note: The Call Answer user instructions are available in five
languages: English, Afrikaans, Zulu, Sesotho and Xhosa. Go
to personal options and change to the language code of your
choice.




13                                                                                                                                   14
         Call Answer                                                            IdentiCall
         Your virtual personal assistant                                        See who’s calling you




Different number of rings option – enables you to set the            The IdentiCall Display screen or CLI telephone operates only if
number of rings before a call is forwarded to your voice mailbox.    the IdentiCall network service has been activated by Telkom.
You now have the freedom to choose between 1 and 60 seconds,
which translates to a maximum of 20 rings. Current standard          Telkom cannot be held responsible for non-display of certain
setting is only 7 rings.                                             numbers due to reasons beyond its control.

How?
Decide on the number of rings that you would like your phone to      What you will you see on the display screen:
ring before the call is diverted to your voice mailbox. Press *67*
followed by the number of seconds, followed by the # key. (See         Call Origin                                   Display
easy setup table)                                                      Areas where IdentiCall is                     Dialling code and telephone number
                                                                       supported if the caller has not               of the caller, i.e. area code + 7-digit
Easy setup table (Number of seconds displayed on right)                restricted his/her number                     telephone number (a total of 10
                                                                                                                     digits, e.g. 012-555-1234)
 Press *67*                            and:                            A caller who has restricted                   PRIVATE
 For 4 rings                           12#                             the display of his/her number
 For 6 rings                           18#                             Areas where IdentiCall is not                 UNAVAILABLE
 For 8 rings                           24#                             available

 For 10 rings                          30#                             An international call                         UNAVAILABLE

 For 12 rings                          36#                             A pay telephone                               The pay telephone number
                                                                       A forwarded call                              The telephone number of the
 For 14 rings                          42#
                                                                                                                     original caller
 For 16 rings                          48#
                                                                       A waiting call                                The waiting caller’s number will not
 For 18 rings                          54#                                                                           be displayed. However, you will
 For 20 rings                          60#                                                                           be notified that a call is waiting if
                                                                                                                     WaitingCall is activated
Reminder service – remind yourself or others of important              A call from a cellphone                       The cellphone number if the
appointments and activities which need to be attended to, by                                                         cellphone subscriber has not
programming voice messages in advance. Messages can be                                                               restricted his/her number
delivered to any fixed line or cellular number with a mailbox.
                                                                       When a line error occurs                      LINE ERROR
Reminders can be sent to single or multiple recipients up to
31 days in advance. Reminder service will not be available to          A call from certain switchboards              Dialling code and the first 3 or 4

customers subscribing to BlockCall, BlockCall Plus or to suspended                                                   digits of the telephone number

customers.                                                           IdentiCall is not available on all lines and all calls.


How?
Dial 10120 from your own phone or 10121 from any other phone
and follow the voice prompts.




15                                                                                                                                                           16
         HomeSMS                                                                   HomeSMS
         Landline text messaging                                                   Landline text messaging




HomeSMS
To enable HomeSMS, the Telkom Customer must satisfy two                    You can also send an SMS text message to any of the mobile
prerequisites:                                                             networks by specifying the recipient’s mobile or cellular number.
• Subscribe to the IdentiCall (Calling Line Identity) service              This is dependent on the mobile network supporting the service.
• Have an SMS compatible telephone
                                                                           Long SMS:
Confirm that your SMS telephone is correctly programmed with               You cannot send messages longer than 160 characters.
the Telkom Short Message Centre numbers.                                   Currently you cannot send SMS to any international destination.
The number for Sending is: 1091969
The number for Receiving is: 0881091969

All Telkom Customers will be able to receive “Voice SMS”                   Receiving Text SMS
messages (i.e. text messages converted to voice) if they do                You can receive an SMS message from any Telkom customer
not have an SMS phone and do not subscribe to IdentiCall.                  who has the HomeSMS service activated. You can also receive
Otherwise they will receive the message as a text SMS.                     SMS text messages from any mobile network and any mobile
Only the English language is supported at present due to                   user, if the mobile network supports this.
the complexity of the technology. Other languages may be
introduced in the future.                                                  Long SMS messages (more than 160 characters) received
                                                                           from cellular telephones will be delivered to a Telkom SMS phone
It is not possible to have voice messages converted to text.               as separate messages, with a maximum of 160 characters each.
It is not possible to restrict your number when sending an SMS,
even when using the CLIR (Calling Line Identification Restriction)         Currently you cannot receive an SMS message from abroad, i.e.
function. SMS overrides all IdentiCall restriction, i.e. recipients will   International SMS.
always see the sender’s details, unlike for voice calls.



Sending Text SMS
While all Telkom customers can receive Voice SMS messages,
only those customers who have activated the SMS service will be
able to send/originate text SMS messages.

You can send an SMS text message to any Telkom number
by simply typing out the message and using the phone’s
function to send or submit. SMS messages are restricted to 160
alphanumeric characters. If the recipient has also activated the
SMS service, the message will be delivered as text, otherwise it
will be delivered as a Voice SMS. The recipient’s number must be
entered in full, i.e. including the Area Code.




17                                                                                                                                       18
        HomeSMS                                                         WaitingCall
        Landline text messaging                                         Switch lines when you need to




Delivery Notification                                           A. How do I activate WaitingCall?
To request a delivery report for a message being sent, an SMS
command DR must be prefixed to the message.

Example:
Type
*DR*Message
Where “Message” is the text message you are sending.

Note:
Because the SMS command forms part of the full SM, the
message will be limited to 157 characters.
To switch Delivery Reports on permanently for all future        B. How do I answer a waiting call while I am busy with
messages, an SMS command must be sent to the F-SMSC. The           another call?
command is free of charge.
                                                                When you are busy with a telephone call, you will hear the
Type the message:                                               WaitingCall tone as soon as another caller makes a call to your
DR ON                                                           telephone number.
Send the message to:
10555
                                                                You can handle this incoming call (within 15 seconds) as
A confirmation of the new setting will be received via SMS.     follows:
To switch Delivery Reports off permanently for all future       a. You can terminate the call you are busy with and establish
messages, an SMS command must be sent to the F-SMSC.               a connection with the waiting caller only.
The command is free of charge.                                     Press the register recall button (®), wait for the dialling tone
                                                                   and then dial 1.
Type the message:                                               b. You can answer the waiting call, while placing the first call
DR OFF                                                             on hold. Press the register recall button (®), wait for the dialling
Send the message to:                                               tone and then dial 2.
10555                                                           c. You can switch between the two calls.
                                                                   Repeat step b. above.
A confirmation of the new setting will be received via SMS.     d. You can terminate the call of one caller only. Press the
                                                                   register recall button (®), wait for the dialling tone, and then
                                                                   dial 1 to end the call that you were busy with.
                                                                e. You can end both calls. Replace handset.




19                                                                                                                                  20
       WaitingCall                                                        CallCatcher
       Switch lines when you need to                                      Miss no calls




WaitingCall is available with Call Answer provided the   CallCatcher is a combination of:
voicemail-upon-busy option (#65#) is deactivated.        • Call Answer
                                                         • IdentiCall
                                                         • WaitingCall
C. How do I deactivate WaitingCall?
                                                         Note: You need a tone-dialling telephone with *, # and recall ® to
                                                         make use of the service.




21                                                                                                                     22
        ForwardCall                                                                BlockCall Plus
        Home calls from anywhere                                                   Take control of your phone bill




A. How do I activate or change (programme) the                             Telkom’s BlockCall Plus is a network-based service, allowing you
  telephone number to which calls must be diverted?                        to block your telephone line for selected categories of outgoing
                                                                           calls. The service allows you to dial 20 pre-programmed
                                                                           telephone numbers, at any time, within the restricted categories.

                                                                           1. All calls (except emergency & toll-free calls);
                                                                           2. National & international calls (except emergency, toll-free &
                                                                              local calls);
                                                                           3. International calls (except emergency, toll-free, local,
                                                                              national, cellular and Telkom Premium Rate services);
                                                                           4. Cellular and Telkom Premium Rate services (except
                                                                              emergency, toll-free, local, national & international calls);
                                                                           5. Telkom Premium Rate services (except emergency, toll-free,
                                                                              local, national, international & cellular calls); and
Note: You will be charged for the diverted portion of the call at
                                                                           6. Cellular, Telkom Premium Rate services & International calls
the applicable rate. The caller will still pay for the first part of the
                                                                              (except emergency, toll-free, local & national calls).
call (to your office / home telephone).

B. How do I cancel/deactivate ForwardCall?                                 Notes:
                                                                           • Emergency and toll-free numbers exempted from barring:
                                                                             10111, 107, 10177, 10131, 10132, 10133, 10134, 10135, 10136,
                                                                             10137, 10210, 10212, 10217, 10219 and 0800.
                                                                           • Cellular numbers barred: 072, 073, 082, 083 and 084.
                                                                           • Telkom Premium Rate service barred: 08621, 08622 and
                                                                             08671.
                                                                           • The barring of national calls includes: 081, 082, 083, 084, 072,
                                                                             073, Maxicall 0861 and Maxinet 089 numbers.




23                                                                                                                                        24
          BlockCall Plus                                                                                  MultiCall Plus
          Take control of your phone bill                                                                 Power phone combo




     BlockCall Plus first time                  BlockCall Plus first time            MultiCall is a combination of the following services:
      Home Administration                       Remote Administration                Call Answer
             (*35#)                                    (101551)                      IdentiCall
             Free of charge                       Normal call rates apply            ForwardCall
                                                                                     WaitingCall
       Welcome to BlockCall Plus                  Welcome to BlockCall Plus          BlockCall Plus
                                              Please select and enter a four digit
 Please select and enter a four digit              PIN followed by hash (#)          You need a tone-dialling telephone to be able to activate these
      PIN followed by hash (#)                                                       services.
                                                Please select and enter a four
                                                digit PIN followed by hash (#)       Calls can be forwarded to numbers within blocking categories by
                                                                                     activating the forwarding before barring:
 Re-enter your PIN followed by hash           Re-enter your PIN followed by hash
                 (#)                                          (#)                    e.g. Activate ForwardCall to the chosen local, national, cellular or
                                                                                     international number. Now activate category one to bar All Calls.
                                                                                     Incoming calls will now be forwarded to the chosen number, but
                    Main Menu: Your BlockCall is deactivated.                        no calls other than emergency or toll-free calls will be permitted
          To activate BlockCall, Press 1. To deactivate BlockCall, Press 2.
      To change barring category, Press 3. To change your allow list, Press 4.       from your home telephone.
                To change your PIN, Press 5. To exit, Press star (*).
                                                                                     Calls can be forwarded to destinations in a lower barring category
                                      Change                                         without deactivating the barring category, e.g. with international
 Activate         Deactivate                            Change           Change
 BlockCall         BlockCall
                                      Barring
                                                       Allow List         PIN
                                                                                     barring activated, incoming calls can be forwarded to local
                                     Category                                        destinations.

To activate category 1, Press 1                                                      When you have either a message waiting or when ForwardCall is
                                    Add a number, Press 1                Please
To activate category 2, Press 2                                                      activated (or both), you will hear a stutter dial tone. If a stutter
                                    Remove a number, Press 2              enter
To activate category 3, Press 3
To activate category 4, Press 4
                                    Listen to numbers, Press 3          new PIN      dial tone remains after deactivating ForwardCall, it means there
                                    Return to Main Menu, Press 6        followed
To activate category 5, Press 5
                                    Exit, Press Star (*)               by hash (#)
                                                                                     is a message in your voice mailbox.
To activate category 6, Press 6

                                                                                     If, with WaitingCall activated, you are busy with a telephone call
                                    Please enter national                            and you receive another incoming call, which you do not answer,
                                    dial code and telephone
                                    number followed by                    Please     it will be forwarded to your voice mailbox after 20 seconds.
                                    hash (#)                             re-enter
                                                                         new PIN
                                    Please enter national              followed by   ForwardCall overrides Call Answer and WaitingCall, i.e. when
                                    dial code and telephone              hash (#)    ForwardCall is activated, no calls are routed to your Call Answer
                                    number followed by hash                          voice mailbox. On deactivating ForwardCall, Call Answer and
                                    (#)
                                                                                     WaitingCall revert to normal.
                                    You have “nn” entries
                                    To listen to 1 to 5, Press 1                     WaitingCall is available with Call Answer, provided the voicemail-
                                    To listen to 6 to 10, Press 2
                                    To listen to 11 to 15, Press 3                   upon-busy option (#65#) is deactivated.
                                    To listen to 16 to 20, Press 4




25                                                                                                                                                   26
         ContactMe                                                            SpeedCall
         Own voice customised message                                         One touch dial




                                                                      A. How do I programme SpeedCall codes?
How does ‘ContactMe’ work?

1.   You dial 10152.
2.   The system prompts you to record your name.
3.   You stay on the line while your message is transferred.
4.   If the message is successfully deposited, the system will play
     a message:

The ‘ContactMe’ message has successfully been delivered.

5. If the recipient’s phone is busy or simply switched to a
   mailbox, the message will be delivered to the mailbox and
   therefore Telkom cannot guarantee that the message will
   be heard real time. The system will then play the following
   message:
                                                                      Note:
                                                                      • If you intend storing 10 or fewer telephone numbers, the
The ‘ContactMe’ message has been delivered, but acceptance
                                                                        SpeedCall code must consist of one digit (0-9) only.
could not be confirmed.                                               • If you intend storing 11 or more telephone numbers, it is
                                                                        essential that the SpeedCall codes consist of two digits
                                                                        (00-09 for the first 10 numbers stored and 20-29 for the
What are the service restrictions?                                      next 10 numbers).
                                                                      • A maximum of 30 numbers can be stored. (A block of 10
The service does not have any specific service restrictions.            telephone numbers is regarded as one service.) Use 30-39
You can phone from or connect to any pre-paid, public, local,           for the last 10 numbers.
national fixed line or cellular phone. However, the service cannot    • Numbers starting with 10XXX cannot be stored.
be accessed from, or connected to any international fixed line or
mobile phone.                                                         B. How do I make a call using SpeedCall?




27                                                                                                                                  28
       SpeedCall                                     MailManager Plus
       One touch dial                                Managing your messages better




C. How do I cancel a previously programmed   What is MailManager Plus?
   SpeedCall code?                           MailManager Plus allows you to receive your voice and fax
                                             messages in an electronic format in your e-mail inbox -
                                             accessible from anywhere in the world!

                                             The service will assist you in managing both your voice and
                                             fax messages from your existing telephone. You can have all
                                             your messages sent to your e-mail inbox. You can therefore use
                                             your existing telephone number for fax to e-mail and voice to
                                             e-mail, with any ISP of your choice. You don’t even need a fax
                                             machine! You can view all your fax messages and listen to your
                                             voice messages on your PC even when you’re nowhere near your
                                             telephone or a fax machine.

                                             Electronic messages are much easier to handle, share and
                                             archive, plus you don’t need to worry about paper, ink and
                                             additional line rentals.

                                             The mailbox messaging feature delivers pre-recorded voice
                                             messages on your behalf - you decide to whom and when. You
                                             can also access your mailbox online to personalise your settings
                                             and messaging options using the Profile Manager feature.

                                             How does MailManager and MailManager Plus work?
                                             To download the user instructions, please go to the
                                             Telkom website:

                                             MailManager User Guide
                                             www.telkom.co.za/athome

                                             Profile Manager User Guide
                                             www.telkom.co.za/athome

                                             I am having trouble opening my fax messages
                                             www.telkom.co.za/athome

                                             MailManager Plus User Guide
                                             www.telkom.co.za/athome




29                                                                                                        30
        UrgentCall                                                            HomeFree
        Auto emergency dial-up                                                Auto emergency dial-up




A. How do I programme the UrgentCall telephone number?                 CallerPIN
                                                                       Note: In order to manage your CallerPIN feature, you must
                                                                       first initialise the HomeFree ADMIN feature. To make use of the
                                                                       ADMIN feature, please ensure that the telephone you are calling
                                                                       from is set on TONE and not PULSE.

                                                                       A. How to initialise the HomeFree ADMIN feature




Note: If you do not start dialling within 5 seconds, the system will
automatically dial the pre-programmed number.




B. How do I make an UrgentCall?




C. How do I cancel the UrgentCall telephone
   number?                                                             Note: The ADMIN PIN consists of any 4 digits between 0 and 9.
                                                                       Your new four-digit ADMIN PIN will be required for future access
                                                                       to the HomeFree ADMIN feature. This PIN should be treated as
                                                                       private and confidential as it allows and prevents access to the
                                                                       HomeFree ADMIN feature. For security reasons it is advisable to
                                                                       change the ADMIN PIN regularly.

                                                                       Managing your HomeFree ADMIN feature

                                                                       Note: A maximum of three transactions are allowed per call to
                                                                       the HomeFree ADMIN feature.




31                                                                                                                                  32
        HomeFree                                                             HomeFree
        Auto emergency dial-up                                               Auto emergency dial-up




B. How to access your ADMIN feature                                  C. How to manage your CallerPIN (activating/deactivating)

                                                                     To activate




Note: If you enter the ADMIN PIN incorrectly on 3 consecutive
attempts, the system will automatically prohibit further attempts.
Access to the HomeFree ADMIN features for your service will be
blocked and you will be required to call the Service Activation
Centre at 0800 550 055 (during office hours) for assistance.         To deactivate


How to change your ADMIN PIN




                                                                     Note: The CallerPIN consists of any three digits between 0 and
                                                                     9. Please note that this CallerPIN is the number that the person
                                                                     who is calling you will be required to enter when dialling your
                                                                     HomeFree number.

                                                                     For more information and/or assistance call the Service
                                                                     Activation Centre at 0800 550 055 during office hours.




33                                                                                                                                34
         Three-Way-Calling                                                      RingBack
         1 call, 2 conversations                                                Is it your call?




A. How do I set up Three-Way-Calling?                                   A. How do I activate RingBack?

                                               Dial 1st
                                             telephone
                                               number
                                             (including
                                             area code)




                           Dial 2nd
                         telephone
                           number
                         (including
                         area code)




Note: If the second party is busy on the telephone, or does not         B. How do I cancel RingBack ?
answer, or you hear the number unavailable tone, you can revert         • The RingBack call will automatically be cancelled if the call
back to the first party by pressing the register recall button (®),        is not connected within 60 minutes.
waiting for dialling tone and then dialling1.                           • When the RingBack call is connected and you do not wish to
                                                                           speak to the called party, you can go off hook immediately.
                                                                        • When the RingBack call is connected, you can choose not
                                      Dial
                                                                           to answer the call. After 15 seconds the call will automatically
                                                                           be cancelled.



You can establish Three-Way-Calling while you are busy with an
existing call by pressing the register recall button (®), waiting for
the dialling tone and then dialling a third party.




B. How do I terminate a Three-Way-Call?
If you replace the handset, all three parties will be disconnected.

Note: You will be charged for both calls at the applicable rate.




35                                                                                                                                      36
        MyRing                                                              MyRing
        Know when it’s your call                                            Know when it’s your call




When you are attending to important matters, you do not want        Receiving messages when telephone is unanswered
to have to pick up a call that is not meant for you. So know when
a call is meant for you with three telephone numbers, three         Activating this facility
different ringtones, on one telephone line. Assign a ringtone to
all calls that are meant for you and add more productive time to
your day.

Receiving messages while you’re busy on the line

Activating this facility




                                                                    Deactivating this facility




Deactivating this facility


                                                                    Setting up MyRing Call Answer mailboxes

                                                                    For example:
                                                                    The primary number is 012 555 5568
                                                                    The secret code for primary number (extension no.1) is 55681
                                                                    The secret code for extension no. 2 is 55682
                                                                    The secret code for extension no. 3 is 55683



                                                                    Call flow when forwarded to the Primary Number’s Mailbox
                                                                    on busy or no reply
                                                                    “<personal greeting of extension 1>”, if recorded, otherwise
                                                                    “Hello, you’ve reached <primary number>”. Remember, extension
                                                                    1 is your primary number.




37                                                                                                                                 38
      MyRing                                                                   MyRing
      Know when it’s your call                                                 Know when it’s your call




 “For <Name 1>, press 1”
 “For <Name 2>, press 2”
                                                                                                                 Press 2 to
 “For <Name 3>, press 3”                                                                                         save your
 “Or, to send a message to everyone, record your message after                                                    greeting

 the tone”.

 When 1 is pressed, you will hear the prompt: “<Name 1> is not
 available right now, please leave a detailed message after the
 tone”.

 When 2 is pressed, you will hear the prompt: “<Personal greeting
 of extension 2>”, if recorded, otherwise “<Name 2> is not
 available right now, please leave a detailed message after the
 tone”.

 When 3 is pressed, you will hear the: “<Personal greeting of          Note: The personal greeting of extension no.1 will be played
 extension 3>”, if recorded, otherwise “<Name 3> is not available      as a general greeting when you’re forwarded to the primary
 right now, please leave a detailed message after the tone”.           number’s mailbox. Thereafter, the name greetings of all
                                                                       extensions are played.
 Note: If a Name has not been recorded for an extension, the
 primary number and extension will be played.
                                                                       Call flow when forwarded to a Secondary Number’s Mailbox
 Record your Personal Greeting (primary number) and the                on busy or no reply
 name for extension no.1
                                                                       “< Personal greeting of extension corresponding to specific
                                                         Enter your    secondary number>” if recorded, otherwise
                                                        secret code
                                                          (XXXX1)      “<Name of extension corresponding to specific secondary
                                                                       number>”.

                                             Press 1
                                                        Voice prompt   Note: If a name has not been recorded for an extension, the
                                                         “You have
                                            to record   not recorded   primary number and extension will be played.
                                            personal     a personal
                                             greeting     greeting”




39                                                                                                                                    40
         MyRing                                                         MyRing
         Know when it’s your call                                       Know when it’s your call




     Record your name and personal greeting for extension no. 2                   Press 1 to
                                                                                   record a
                                                                                     name




                                                                  Set up OutCall Notification for each extension




     Record your name and personal greeting for extension no. 3




41                                                                                                                 42
       MyRing                                              Contact Information
       Know when it’s your call




                                                           VOICE RETRIEVAL
Retrieving your messages
                                                           Call Answer:            10120 (Local)*
                                                                                   10121 (Remote)
Retrieving messages from your own telephone
                                                           CONTACT INFORMATION
                                                           Internet                10215
                                                           DSL Fault Reporting     0800 375 375
                                                           WorldCall Call Centre   0800 22 33 68

                                                           RESIDENTIAL CUSTOMER CONTACT NUMBERS
                                                           Account Enquiries:            10210
                                                           • Account enquiries
                                                           • Suspension queries
                                                           • Late payments
                                                           • Real Time Balance (Option 1)
Retrieving messages from a tone-dialling telephone other
than your own                                              Faults:                 10212
                                                           • Report a fault
                                                           • Test a number
                                                           • Cable damages

                                                           Orders:                 10219
                                                           • New Services
                                                           • Transfers
                                                           • Change of customer
                                                           • Discontinuances

                                                           BUSINESS CUSTOMER CONTACT NUMBERS
                                                           Orders:                10217 Option 1
                                                           • New Service
                                                           • Progress Enquiries
                                                           • Campaigns
                                                           • Promotions

                                                           Faults:                 10217 Option 2
                                                           • Report a fault
                                                           • Progress Enquiry

                                                           Account Enquiries:      10217 Option 3
                                                           • Account enquiries




43                                                                                                  44

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:3
posted:1/28/2013
language:Unknown
pages:24