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Newsletter of Jebsen & Jessen Group of Companies South East Asia July 2004 I Volume 16 No. 2/2004 I Mita (P) No. 265/03/2004 1 THE MACKEREL MHE-Demag launches new Vietnam facility REGIONAL NEWS A business launch was held the same evening at Sofitel Plaza in Ho Chi Minh City. Corporate News 2-3 Chemicals 4 Communications 5 Life Sciences 6 Marketing 7 Mr Ho (second from right) unveiling the inauguration plaque, Material Handling 8 using MHE-Demag’s very own lifting technology. Packaging 9 Technology 10 M HE-Demag signals its intentions to further establish itself in Vietnam with an inauguration ceremony held for its new workshop in Binh Duong About 100 guests from the industry, local authorities and the media attended the inauguration ceremony, which was officiated by Mr Ho Minh Features 11-12 province on May 6, 2004. Phuong, Chairman of the Binh Duong People’s Located at the Vietnam Singapore Industrial Park, Committee, and graced by a number of key the 1,500sqm workshop has the capacity to produce representatives including Mr Klaus Hoffmann, Vice up to 70 cranes per year. President for Handling Technology Business of the MHE-Demag has been operating in Vietnam Demag Cranes & Components Worldwide. through a representative office since 1996. With the In his address, Group Managing Director Manoj About the Masthead new setup, MHE-Demag can now service the Beri said, “We at MHE-Demag are looking forward The Mackerel masthead combines Vietnamese industry better, providing state-of-the- to participating in Vietnam’s industrial development, graphic images of the compass, sky, clouds and vast ocean to symbolise art technology on par with the latest material and are committed to exceeding our customers’ the Group’s sea-faring tradition and its handling equipment and know-how from European expectations by being the preferred providers of growth to become an important link between East and West. The ripples and North American leaders including Germany, innovative lifting and handling solutions.” — By reflect the expanding and international Finland, Switzerland and Canada. Darren How, JJSEA character of the Group and the communication function of this newsletter. CORPORATE NEWS 2 Electra unveils new name and partnership with Agilisys E lectra Data Services, the IT affiliate of Jebsen & Jessen (SEA), Electra is now the exclusive implementation partner for Agilisys in the leading providers in this field across US and Europe. has been renamed ASEAN, the first time Under the agreement, Electra, in line with its that Agilisys supply chain Electra may also conduct “Driven by business. overall business strategy software will be reselling and Driven on IT.” is the to offer professional and introduced here. implementation activities new tagline of Electra. specialised IT consulting “We are delighted for the North Asia and services. with this signing, as India markets. In conjunction with Electra can now bring a With this solution, use in such industries as Malaysia, Thailand and the rebranding exercise, world-class and proven Electra helps customers food and beverage, Indonesia as a Electra launches a new supply chain solution for in the process industries chemicals and representative office. enterprise solution for the process industries make informed supply pharmaceuticals. The revamped website supply chain to this part of the chain decisions and gain Electra is now at electra.jjsea.com management, in world,” said Managing a competitive edge established in four details its new services. partnership with global Director Gopal through the intelligent countries in South East — By Darren How, supply chain software Varutharaju, adding that use of IT. The solution is Asia, namely Singapore JJSEA provider Agilisys. Agilisys is already one of designed especially for as its headquarters, Garnet opens DH5 million processing facility in Dubai A ustralia-based sister company Garnet International Resources services to customers in the UAE, throughout the Middle East and the in the Government of Western Australia. Garnet International has recently established a Caspian Region. Resources is a fully integrated garnet The investment partnership between processing facility in the decision was made GMA Garnet (Europe) Jebel Ali Free Zone, Dubai. following its success in and Jebsen & Jessen The DH5 million plant the marketing of high Hamburg. — By is designed with an output quality Garnet abrasive Stephanie Cheong, JJBSM capacity of 50,000mt per products in the area for annum, to provide better over 15 years. Managing Director Torsten Ketelsen with guest-of-honour Sultan Ahmed bin Sulayem at the official opening. “The Jebel Ali Director Torsten processing plant will add Ketelsen. flexibility and high levels The opening on Mar of local product 18, 2004 was officiated availability as well as by Sultan Ahmed bin substantial cost savings Sulayem, executive to our Middle East chairman of Dubai Ports, operations. These Customs and Free Zone benefits will be directly Corporation, and Mr The Dh5 million plant in Dubai has an output capacity of passed on to our valued Clive Brown, Minister 50,000mt per annum. clients,” said Managing for State Development CORPORATE NEWS 3 Regional BSU meeting held in Malaysia R epresentatives from Jebsen & Jessen Business Services and relevant to member companies. More than 40 the BSU meeting was put on hold due to the Group’s restructuring exercise. — By Stephanie Cheong, JJBSM senior management representatives from the gathered from June 24- region attended this 26, 2004 for the annual meeting. Some of the key Business Services Unit areas discussed included (BSU) meeting. developments in Group The meeting at Sofitel Human Resources, SAP Palm Resort, Johor in and Finance & Malaysia facilitated a Accounting. discussion on strategic The last BSU meeting direction and challenges was held in Singapore for BSU, and how to stay two years ago. In 2003, About 40 staff members from the region attended the meeting. S L Wuu celebrates 25 years M r Wuu Sok Lan of Jebsen & Jessen Technology, better the Industrial Engineering Group and made General Manager including Group Managing Director Manoj Beri, his very first wonderful and supportive people around me, from my colleagues whom I have worked with over the years.” — By Darren known as Mr S L Wuu, within a year. boss 25 years ago. various superiors to How, JJSEA celebrates 25 years with After a restructuring To the delight of all, the Group this year. in 2001, he became Mr Beri remarked in his Now Regional Managing Director of address that Mr Wuu still Director for the Process Jebsen & Jessen Process sports the “school boy Engineering Division, Mr Engineering before he look” after all these Wuu started his career assumed his current years. here as a Sales Engineer position at the start of In an exclusive email on May 22, 1979, and was 2004. interview with The promoted to Sales A lunch reception was Mackerel, Mr Wuu said Manager on Feb 1, 1986. held at his Gul Circle of his time with the On Mar 1, 1990 he office in Singapore Group, “I am happy and Chairman Heinrich Jessen (left) and Group Managing Director became Deputy General where some 100 have enjoyed my stay Manoj Beri (centre) with Mr Wuu (right) at his lunch Manager responsible for colleagues were invited, mainly because of the reception. Abdullah Yusuf receives long service award C hairman Heinrich Jessen (left) presented the 25-year service award to Mr Abdullah Yusuf (right) in the Medan branch of MHE-Demag in Indonesia on June 1. Dullah joined as a delivery driver on Oct 10, 1978. According to General Manager Henry Tio, he is a quiet man who is diligent and committed to his job. — By Stephanie Cheong, JJBSM CHEMICALS 4 SPOC makes email filing a breeze J J-Degussa in Singapore (JJDS) has found a solution to their email filing needs in SPOC (Single Point of Contact), a centralised system from Denmark’s IT-Inspiration, implemented by Electra. Previously, important email messages were printed and manually filed, an unattractive practice by today’s standards. After a series of discussions and reviews, SPOC was implemented early this year. A committee of JJDS sales staff coordinated by Ms Lim Siew Tin was formed to oversee the initial system implementation and fine- tune it with additional features. With SPOC, key information such as email, fax, and minutes of meeting are now captured in a centralised platform. Employees found the system user friendly and information in the database could be easily accessed. The company discovered that information sharing and communication flow among the staff had also improved. The use of SPOC also reduced paper usage as manual printing and filing was no longer necessary. The system is now enhanced, allowing employees to retrieve old Electra’s Lim Jew Pean (second from left) explaining the SPOC system to JJDS staff. mail and information outside the office. — By Liow Song Hock, JJDS JJDT and Purolite join Water Asia 2004 J J-Degussa in Thailand (JJDT) and business partner Purolite participated in Water Asia 2004 in Bangkok, Thailand from June 3-6. The four-day exhibition attracted over 5,000 visitors from various industrial sectors from all continents. This year’s exhibition was a constitution of four shows related to the water and wastewater industry namely Entech, Pollutec Asia 2004, Pumps & Valves Asia 2004, Lab Tech 2004 and Water Asia 2004. During the exhibition, Purolite Regional Manager Ivor Le and his team took the opportunity to demonstrate the performance and effectiveness of removing dissolved solids or contaminants from water using ion-exchange resins to end-users, equipment manufacturers and engineering companies. Former contacts of Purolite were re-established and prospective customers were introduced to JJ-Degussa’s extensive From left: JJDT Department Manager Komon Lomchantrasilp, Purolite International Regional Manager Ivor Lee and JJDT Senior Sales Executive range of solutions including the TMT 15® for the precipitation of Supaporn Monprasit. heavy metals. — By Daniel Franke, JJDT COMMUNICATIONS 5 JJCS offers upgrade at Avaya IP Telephony breakfast meet J ebsen & Jessen Communications in Singapore (JJCS) and key Servers & Gateways. JJCS also took the opportunity to reinforce technology partners its value proposition and Avaya, NICE and core competencies as a Trendicate jointly premier business partner organised a breakfast of Avaya and NICE. seminar at The successful Intercontinental Hotel turnout included on May 7, 2004. valuable customers such The seminar entitled as Singapore Mint, “Enriching your business Singapore Police Force, with Avaya IP telephony” HDB, AIG, DBS Bank, aimed to provide Standard Chartered technology updates on Bank, Great World Avaya’s IP telephony Service Apartments, solutions and offer Avaya Singapore Turf Club, The meeting was held at Intercontinental Hotel in Singapore. legacy (TDM) PABX Creative Technologies customers an incentive and Hewlett Packard, The seminar JJCS” promotion. This is customers and to upgrade to the new representing the key concluded with a launch available from May 7- prospects. — By Betty S8000 series Media industry segments. of the “Upgrade with Sept 30 to key Philomena, JJCS JJCT wins THB 7.8 million ETA network system upgrading project J ebsen & Jessen Communications in Thailand (JJCT) and main contractor UCOM secured a network system upgrading project for the Ministry of Interior, Expressway and Rapid Transit Authourity Thailand (ETA). The THB 7.8 million project was awarded on March 23 and completed by the end of June 2004. It involved using an IP telephony system to enhance the current system infrastructure with new high-speed network equipment and communication technology. With the Avaya Data Networking Solution, JJCT installed two high-speed core switches at the main control centres and 28 edge switches at every toll plaza areas linked with high-speed fibre optic cables. These toll plaza areas were installed with Avaya IP phones controlled by three Avaya IP PABX units. ETA is a state owned organisation responsible for the construction, maintenance and management of expressways and public transportation New system upgrades using Avaya solutions from JJCT help infrastructures. — By Pornchai Chongkasempaiboon, JJCT improve Bangkok’s traffic conditions. LIFE SCIENCES 6 JJ-Lurgi offers bio fuel as alternative energy source J J-Lurgi is marketing the technology to exploit bio fuel to meet rising diesel and bio ethanol. Bio diesel is a clean, renewable fuel, which comes from sugar in cane and beet or starch in corn and cassava. demands for alternative can be a stand-alone The market potential energy sources in the product or blended with for bio fuel is especially agricultural sector. its fossil equivalents in high in Asian countries Bio fuel is gaining diesel vehicles. The with strong agricultural steady ground as an feedstock for bio diesel sectors. JJ-Lurgi, an alternative to fossil fuel, production is derived expert organisation in Bio ethanol plant for Adkins Energy, USA. as organisations bow to from either palm oil or renewable resources increasing price and seed oil. technology, has already environmental Bio ethanol can be received numerous pressures. used as a replacement inquiries to provide Bio fuel comprises for MTBE (methyl technical solutions and plant material and animal tertiary-butyl ether) as a set up bio fuel plants. waste from which motor fuel additive — By Connie Lo, JJLEM energy can be produced. (oxygenate) or blended Two examples are bio with regular gasoline. It Bio diesel plant for Natural EnergyWest, Germany. After sales service department comes good J J-Lurgi today is realising the rewards from the setting up of an significant increase in the sale of spare parts since the formation of this after sales service department. department two years The objective of the ago. setup is to enhance Through the customer relationship, department’s hard work provide a channel for JJ- and commitment, JJ-Lurgi Lurgi to receive has so far managed to feedback from existing secure numerous plant customers regarding upgrading projects, plant performance and which includes operational expansion of plant improvements, and Plant upgrading of refining plant from 400TPD to 500 TPD for Cai Lan Oils and Fats Ind. capacities, increasing obtain market Ltd. Vietnam. product quality to cater intelligence and for the more stringent performance of Customer Care which the consistent important way in which requirements in the competitors’ plants. programme objectives fulfillment of customer JJ-Lurgi distinguishes specialty oil markets. This is also in line — to generate an needs becomes the itself. — By Connie Lo, There is also a with the Group’s organisational culture in central focal point and an JJLEM MARKETING 7 JJMT regains Best Distributor Award 2003 for Samsung cameras J ebsen & Jessen Marketing in Thailand (JJMT) reaffirmed its share in Thailand from 5% in 2002 to 10% in 2003. Last year, JJMT market position by together with Samsung winning the Best launched two successful Distributor Award 2003 digital camera models — for Samsung cameras. Digimax V3 and V4. The last time Samsung These cameras came honoured JJMT with this with many attractive award was in 1999. The features including the award, presented at the world’s first Thai 6th Asian Convention at language interface menu. the Grand Hyatt Nusa Other models include Dua Bali in Indonesia, the Digimax 240, and recognised the Digimax UCA3, a trendy company’s outstanding camera with superior performance and movie MPEG4 functions. excellence in the sales — By Kim Jurgensen, and marketing of JJMT Samsung cameras. JJMT has successfully Samsung President & CEO Techwin Joong-Koo Lee (left) increased Samsung’s handing the award to Jebsen & Jessen Marketing Regional Managing Director Hans Ulrich Hansen. digital camera market iRiver launched in Singapore J ebsen & Jessen Marketing in Singapore (JJMS) is proud to be the sole distributor for iRiver digital entertainment products in Singapore. iRiver was officially launched on May 5, 2004 at Bar None, Marriott Hotel. During the event, 200 guests including dealers and media representatives were entertained with music and dance performances and product demonstrations. The products showcased were super-slim CD- MP3 players, Flash MP3, and superior MP3 hard disk players. iRiver is set to heighten the digital music and entertainment industry standards with its user friendly and high quality products designed using cutting edge technology. Dealers anticipated a surge in MP3 player sales and the trend would continue for the next few quarters. iRiver targets to increase its global market share from 23 per cent in 2003 to 40 per cent this year. — By Surbjit Kaur, JJMS Guests trying out the various iRiver MP3 players during the launch. MATERIAL HANDLING 8 New innovative in-house products from MHE-Demag The Syncrowinch® was further developed and integrated into M HE-Demag’s three-year research and development with Swiss business partner Plumettaz flourished with the launch of the revolutionary personal winch lifter — Syncrowinch®. building maintenance gondolas under the Chameleon range and roof powered gondolas known as the Eagle. Eagle The structure of this roof powered BMU gondola is based on the principle of two active ropes with two sophisticated inter-linked safety catch systems. This simple motorised unit is ideal for installing onto existing roofs as very limited wheel loading is required. The design characteristics give rise to the name ‘Eagle’ as the unit will always be landing on top of roofs. The high degree of standardisation coupled with the two- rope principle and double safety catch system has made it possible to launch the Eagle at very competitive prices without compromising on quality or compliance with relevant standards and code of practices. — By Jorgen R Hansen, MDS The Chameleon gets to unreachable places from ground to sky unobtrusively. Chameleon The chameleon product range was developed in full compliance with the EN1808, a worldwide recognition for access equipment well known for its stringent standards. Chameleon 1 is a price competitive single-winch, lifting product with double safety catch and anti-rotation rope suspension systems. The façade “reachability” is better than many two-winch platforms. Chameleon 2 incorporates two Syncrowinches® and platforms could be built up to 10 metres in length. MHE-Demag has secured distribution rights to market these products in the ASEAN region. Over 50 units were ordered within a short span of four months after the initial product launch. Plans to market this product internationally are underway with one unit making its way to Tanzania, Africa. The Eagle is a innovative gondola that lands on roofs. PACKAGING 9 Boiler system enhanced to reap green benefits water that feeds the boiler. This means less J ebsen & Jessen Broadway has completed two key enhancements to the boiler system in its Singapore facility that pave the fuel is required to convert water to steam. Since its introduction, fuel consumption way for significant cost and environmental has dropped by about five per cent, benefits. according to Technical Director K G Lim. First, natural gas has replaced fuel oil in “We feel that our commitment to the combustion chamber of the boiler protect the environment has to be system early this year. Natural gas is a more continuously backed up by action,” said environmentally friendly option, as sulphur Regional Managing Director Chui Tau Siong. content in fuel oil emits a harmful and The boiler system is an important corrosive vapour. Combustion of natural component in the production of packaging Mr K G Lim explaining how the boiler system gas is also more complete, which will result material, as the heat generated goes into benefits from the new enhancements. in a cleaner boiler system and hence a expanding raw material and fusing moulded lower maintenance cost. foam, as well as “firing” the drying ovens. Buoyed by the initial results, the Second, the boiler system has been Besides promoting resource organisation will introduce similar installed with an economiser which productivity in line with good EHS enhancements to the boiler systems at the intelligently harnesses waste heat for practices, the boiler system enhancements production facilities in Tebrau and Nilai, productive use. With the economiser, flue make economic sense, as the Packaging Malaysia in the second half of the year. — gas leaving the exhaust at as high as 240 Regional Business runs up a bill of about By Darren How, JJSEA degree Celsius is redirected to preheat the S$700,000 annually on fuel consumption. Keen response to hospital’s blood bank shortages T he Sports & Recreation Club of Jebsen & Jessen Broadway (Johor) and Jebsen & Jessen Broadway Moulded Fibre organised a blood donation campaign on May 5, 2004 for Sultanah Aminah Hospital, Johor. A total of 35 staff registered for the campaign, which was held at the company’s meeting room. General Manager C J Loh praised the donors their kind hearts. The favourable response to this campaign prompted the club to consider making this beneficial Kind hearted donors part with activity an annual event. The hospital greatly their blood. encourages such campaigns and has agreed to give their full support to such events in future. — By Norzila Omar, JJBJM TECHNOLOGY 10 Healthcare Division honoured by GE five years in a row F or the fifth consecutive year, the Healthcare Division of the Star Aquarius cruise ship, JJTM received the award for “Best Dealer A market leader in cardiology equipment, JJTM aims to maintain its Jebsen & Jessen and Top Overall Sales” current leadership and Technology in Malaysia and “Top Cardiology growth expansion in this (JJTM) was honoured by Sales & Marketing” for industry. Mr Puru added GE Medical Systems for South East Asia. that he is confident the outstanding sales These excellent profitable partnership achievements in 2003. achievements were with GE Medical Systems At a recent GE made possible by a team will carry on for many Medical Systems of dedicated sales staff, more years to come. Information Technology said Regional Director R — By Yuki Wan, JJTM From left: GE Sales Manager Murali Krishna, GE General Manager Arun Sharma and JJTM Regional Director R S Puru. sales meeting held on S Puru. JJ-Lapp Cable joins automation and assembly exhibition in Thailand J J-Lapp Cable in Thailand was only four months old when it participated in its first exhibition, WorldTech/Assembly Tech 2004, in Bangkok from May 6-9 this year. The exhibition was held together with Automotive Manufacturing 2004, which represented the fast-growing automotive industry in Thailand. Nearly 40,000 professionals from the process and factory automation industry in Thailand visited South East Asia’s largest exhibition hall, The Impact Arena, to get first-hand knowledge about the newest cutting-edge technology within the industry. The JJ-Lapp Cable team, supported by Lapp Logistics Singapore, was on location with a 30sqm booth and particularly focused on the Unitronic® Bus and Ölflex® control cable range. The exhibition over four days helped to establish the Lapp Cable brand among a wide range of potential customers. — By Michael Nielsen, JJLT The team focused on the Unitronic® Bus and Ölflex® control cable range at the exhibition. FEATURES 11 Two senior staff for Jebsen & Jessen companies in Thailand M r Kamolwat Chandvirach joined Jebsen & Jessen Communications in Thailand (JJCT) as the new General Manager on May 6, 2004. relevant experience and will be a valuable addition to the finance and accounting team. — By Benjawan Sutchiewcharn, JJBST His responsibilities include a major emphasis on Operational Planning and Control and overall performance of the company. With 18 years of experience in IT sales and marketing as well as programming, software implementation and technical support, Mr Chandvirach is well equipped to spearhead the growth and development of JJCT. Earlier in April 2004, Ms Itchaya Savanayana joined Jebsen & Jessen Business Services in Thailand (JJBST) as Financial Controller supervising the Finance and Accounting team. Before this appointment, she was the Director of Finance at a US-based distributor of pharmaceutical, consumer products and medical equipment. Coincidentally, Khun Itchaya has also more than 18 years of JJCT GM Kamolwat Chandvirach and JJBST FC Itchaya Savanavana. New HRD Manager for Jebsen & Jessen Communications W ith effect from April 1, 2004, Ms Lee Lai Kheng takes on a new challenge as the new Human Resource Development (HRD) Manager for Jebsen & Jessen Communications. Ms Lee has been with the Group for seven years since May 1997. She joined as a Human Resources Manager for Jebsen & Jessen Marketing in Malaysia. In April 2001, she assumed a new role as Training Manager for Jebsen & Jessen Business Services. Ms Lee was the pioneer member and later the team leader for the SAP- Human Resource module implementation project for the Group. In her new role, Ms Lee will be responsible for the human resource development needs of the Communication Regional Business Unit (RBU). Her foremost priority is the implementation of the People Development System (PDS) in JJCS and to obtain certification by June 2005. Other regional roles include the formalising of business objectives and the link to staff competencies and performance, reviewing all current job descriptions, recruitment and selection process and the preparation of training needs analysis. — By Stephanie Cheong, JJBSM Malaysia-based Ms Lee will oversee the HRD needs of the RBU. FEATURES 12 “I saw how they hatched an ostrich” O n June 12, 2004, a group of employees from Jebsen & Jessen companies and their families gathered for a one-day trip to ostrich farm. The farm keeps over 100 ostriches ranging from one-day old chicks to seven-year old breeders. The life span of fruit orchard. Many did not pass up the chance to buy home some fresh fruits. “The trip to the ostrich farm was fun Penggarang, Johor in Malaysia. an average ostrich is 50 years. especially for the kids. We even posed for The group, mostly comprising staff from There, the group got to see a state-of- pictures with ostrich eggs,” said Ms Renee Singapore, departed for Johor at 8am and the art incubation system and even Toh of Jebsen & Jessen Business Services, after a two-hour journey, arrived for an witnessed an ostrich chick breaking out one of the organisers from the Sports and early seafood lunch at Sungei Rengit. from its shell! Recreation Club. — By Stephanie Cheong, The highlight of the trip was a visit to an The itinerary also included a visit to the JJBSM Printed on recycled paper • Designed by Pagesetters Services • Company Registration No. 197700367N Jebsen & Jessen (SEA) Group of Companies is part of a business enterprise that dates its origins to a trading partnership formed in Hong Kong in 1895. The Group, incorporated in the early 1960s in South East Asia, is today a highly-diversified entity engaged in seven core businesses: Chemicals, Communications, Life Sciences, Marketing, Material Handling, Packaging and Technology. With a focus on South East Asia, the Group has established a firm foothold in the region through more than 40 subsidiaries and associate companies in Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam, employing approximately 2,500 people. Since its incorporation, the Group has grown dramatically in tandem with the region’s dynamic economic growth, strengthening its reputation as a leading provider of state-of-the-art technology and products — committed to fulfilling customer needs with professionalism and integrity. Outside the region, the Group enjoys close ties with sister companies in Hong Kong, China, Denmark, Germany and Australia.
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