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FCC _ PSC Updates - Public Service Commission

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					           Welcome
TASA Advisory Committee Meeting
       November 2, 2012
                    AGENDA
   1:30 – 1:45   Reading of Meeting Notice – Cindy Miller
                  Initial Meeting Notes - Bob Casey
                  Introductions – Bob Casey
                  Participant Appearances

   1:45 – 2:15   FCC & PSC Updates - Bob Casey

   2:15 – 2:45   FTRI FY 2011/2012 Annual Report - James Forstall

   2:45 – 3.00   Break

   3:00 – 3:30   AT&T Relay – Matt Myrick – Channel Manager – Customer
                  Information Services
                   TRS Statistics
                   CapTel Statistics
                   TRS Relay Results
                   Outreach Performed
                   New Call Center

   3:30 – 4:00   Other Matters?

   4:00          Conclude



Florida PSC        TASA Meeting - November 2, 2012                        2
               Initial meeting Notes
   TASA committee members Kim Schur, Cheryl Rhodes, and Jon Ziev
    will be participating by phone during today’s meeting.
   A transcript will be made of today’s meeting, and provided to all TASA
    committee members.
   Please make sure your microphone is on when speaking. The green
    light should be on.
   Please silence your cell phones during today’s meeting.
   Please state your name before speaking so we know who is making
    comments for the record.
   For Committee members who will be claiming travel costs, please
    make sure to fill out the travel reimbursement form.




Florida PSC                TASA Meeting - November 2, 2012               3
Mr. Chris Littlewood                                          Kim Schur, AuD
     Florida Coordinating Council for the Deaf & Hard of          Director, Center for Hearing and Communication
     Hearing.                                                     2900 West Cypress Creek Road, Suite 3
     12306 91st Terrace North                                     Ft. Lauderdale, Florida 33309
     Seminole, FL 33772                                           (954) 601-1930 Voice/TTY
     (727) 498-2059                                               (954) 601-1399 Fax
     cslittle@gate.net                                            (866) 954-2681 VRS
                                                                  kschur@chchearing.org


Jon Ziev                                                      Cheryl Rhodes
     Florida Association of the Deaf, Inc.                        Florida Deaf/Blind Association
     17105 Cypresswood Way                                        500 Northfield Lane
     Clermont, FL 34714                                           The Villages, FL 32162
     USFJON@aol.com                                               (352) 751-5469 - TTY
                                                                  live.oak@comcast.net
Becki Edmonston                                               Maryrose Sirianni
    Verizon-South Area Region                                     BellSouth Telecommunications, Inc., d/b/a AT&T
     106 East College Avenue                                      Florida
     Suite 710                                                    150 South Monroe Street
     Tallahassee, Florida 32301-7721                              Suite 400
     (850) 681-3756                                               Tallahassee, Florida 32301
     Fax (850) 222-2912                                           (850) 577-5553
     rebecca.edmonston@verizon.com                                Fax (850) 222-8640
                                                                  Maryrose.Sirianni@bellsouth.com
Richard Herring                                               Louis J. Schwarz
     Hearing Loss Association of Florida                           Florida Association of the Deaf, Inc.
    1317 Caloosa Lake Court                                        2172 Blackville Drive
     Sun City, Florida 33573-4869                                  The Villages, Fl. 32162-1404
     (813) 642-0558 – TTY                                          (301) 242-9033 – Text Relay
    (813) 633-3258 - Fax                                           (866) 824-4228 – Video Relay
     rhmann@tampabay.rr.com                                        deafbowtie@gmail.com

Florida PSC                                  TASA Meeting - November 2, 2012                                       4
                          PSC Contacts
   Bob Casey, Public Utilities Supervisor
    Office of Telecommunications
    (850) 413-6974 - Voice
    (850) 413-6975 - Fax
    bcasey@psc.state.fl.us

   Curtis Williams, Regulatory Analyst IV
    Office of Telecommunications
    (850) 413-6924 - Voice
    (850) 413-6925 - FAX
    cjwillia@psc.state.fl.us

   Cindy Miller, Attorney
    Office of the General Counsel
    (850) 413-6082 - Voice
    (850) 413-6083 - Fax
    cmiller@psc.state.fl.us




Florida PSC                    TASA Meeting - November 2, 2012   5
         FCC & PSC Updates
                 since
           April 27, 2012
           TASA Meeting
Florida PSC   TASA Meeting - November 2, 2012   6
              FCC Number vs DA Number
                     on Orders
   Decisions are issued in two different ways: by the authority of the
    entire Commission, with each Commissioner voting; or by authority
    delegated to the Bureaus and Offices of the Commission.

   If the decision is one decided by the Commission, it is identified by
    an FCC number. The FCC number is comprised of two digits
    indicating the year, and a number of up to 3 digits indicating the
    sequence, such as FCC 08-138.

   If the decision is one issued through authority delegated to the FCC
    Bureaus and Offices, it is identified by a DA number. The DA
    number is constructed similarly to an FCC number, with two initial
    digits indicating the year, and a number of up to 4 digits indicating
    the sequence such as DA 08-1476.




Florida PSC               TASA Meeting - November 2, 2012               7
                    Order DA 12-996
                  Released June 26, 2012
   The FCC, adopted per-minute compensation rates to be paid
    from the Interstate Telecommunications Relay Services Fund for
    the 2012-13 Fund year for all forms of TRS.
   As of July 1, 2012, the per-minute rates for interstate TRS are:
         $2.0304 for interstate traditional TRS;
         $3.1614 for interstate Speech-to-Speech relay service;
         $1.7730 for interstate CTS and for IP CTS;
         $1.2855 for IP Relay;
         $6.2390 for Tier I (first 50,000 monthly VRS minutes) interim VRS rates;
         $6.2335 for Tier II (VRS minutes between 50,001 and 500,000) interim
          VRS rates; and,
         $5.0668 for Tier III (VRS minutes above 500,000) interim VRS rates.


Florida PSC                    TASA Meeting - November 2, 2012                       8
                      Order DA 12-1130
                     Released July 13, 2012
   Purple Communications requested a review of the interstate relay administrator’s (Rolka Loube
    Saltzer) decision to withhold reimbursement for IP Relay for days that Purple did not comply
    with the FCC’s speed-of-answer (SOA) requirement during the four-month period of July-
    October 2011.

   TRS providers must answer at least 85% of all calls within 10 seconds (the 85/10 standard), with
    compliance measured on a daily basis.

   The FCC found that Purple failed to comply with the FCC’s mandatory minimum standard
    governing speed of answer for TRS calls.

   The FCC rejected Purple’s assertion that compliance with the FCC’s SOA rule should be
    determined using a legal standard of “substantial compliance,” and Purple’s request for waiver of
    that rule.

   In this case, the FCC decided to use a graduated, or sliding scale, to reimburse days that Purple
    missed compliance with the 85/10 standard. However, the FCC placed all providers on notice
    that, for violations occurring after the date of this order, the FCC does not intend to utilize a
    sliding scale approach with respect to any SOA violations.


Florida PSC                        TASA Meeting - November 2, 2012                                 9
                     Order DA 12-1318
                  Released August 10, 2012
   The interstate relay administrator denied VRS reimbursement to Healinc for July 2011
    and August 2011 VRS minutes for the failure of its subcontractors to identify Healinc
    as the eligible VRS provider, or identify that the URLs used by the subcontractors
    were associated with Healinc brands or sub-brands.

   The administrator released payment for those minutes reported with the URL which
    Healinc indicated was associated with its own brand.

   On September 29, 2011, the FCC issued citations against Healinc’s subcontractors for:

         (1) holding themselves out to the public as offering and providing VRS when the Company
          was not an Eligible Provider;

         (2) for not clearly identifying an Eligible Provider as the entity that a VRS user is using when
          the Company handled a VRS call initiated through the Company's URL; and

         (3) for routing a VRS call through the Company's URL, a URL not used by an Eligible
          Provider for its brand or sub-brand(s).


Florida PSC                          TASA Meeting - November 2, 2012                                   10
                   Order DA 12-1505
              Released September 18, 2012
   The FCC granted the CSDVRS Recertification
    Application on a conditional basis for a period of sixty
    (60) days, pending confirmation of CSDVRS’s
    compliance with all applicable rules and orders.

   Before granting further certification, the FCC must
    determine that CSDVRS is qualified to receive
    compensation from the Fund and that grant of such
    additional certification would be consistent with the
    objective of preventing waste, fraud, and abuse to the
    Fund, as embodied in our VRS rules and orders.

Florida PSC           TASA Meeting - November 2, 2012     11
                  Order DA 12-1644
              Released October 15, 2012
   The FCC seeks comment on matters raised in
    recent filings submitted by CSDVRS, LLC, a
    VRS provider.

   In order for the FCC to be in a position to set
    new rates as it moves forward with the next
    phase of VRS reform, it also seeks comment on
    a proposal by the Fund administrator, Rolka
    Loube Saltzer Associates (RLSA), to modify
    VRS compensation rates.
Florida PSC          TASA Meeting - November 2, 2012   12
                  PSC Updates
   On November 30, 2011, a Request for Proposal was
    released for a provider of Florida Relay service.
   On February 14, 2012, the Commission selected AT&T
    as the Florida Relay provider effective June 1, 2012.
   On April 9, 2012, the Commission signed a contract
    with AT&T Relay Service for a period of three years
    with four one-year options.
   The contract includes a new Relay Center which
    opened in Miami on August 14, 2012

Florida PSC          TASA Meeting - November 2, 2012   13
                PSC Updates
   By Order No. PSC-12-0257-PAA-TP, issued
    May 25, 2012, the PSC approved a fiscal year
    2012-2013 annual budget of $11,725,413 for
    FTRI effective July 1, 2012.

   The $0.11 current surcharge be maintained for
    the fiscal 2012-2013 year.


Florida PSC       TASA Meeting - November 2, 2012   14
                  PSC Updates

   Staff filed the five year FCC state Recertification
    of Florida’s Relay program on September 25,
    2012.
   The state certification process is intended to
    ensure that TRS is provided in a uniform
    manner throughout the United States and
    territories.

Florida PSC         TASA Meeting - November 2, 2012   15
 National Association for State Relay
      Administration (NASRA)
   NASRA held is 2012 annual conference in Orlando
    from October 22nd through October 24th.

   Florida PSC Chairman Ronald Brisé presented the
    Keynote Address on the opening day of the conference.

   His Presentation was titled “Are States Meeting the
    Needs of the Deaf, Hard of Hearing, Deaf-Blind, and
    Speech-Impaired Community?”



Florida PSC          TASA Meeting - November 2, 2012   16
    Topics covered in Chairman Brisé’s
             Keynote Address
   How important is Relay service in Florida?
   Important Statistics About Hearing Loss.
   Tinnitus (pronounced tin-uh-tis or tin·nigh·tus).
   What is Florida doing about it?
   Florida TASA Advisory Committee.
   FTRI Accomplishments and RDCs.
   Florida Relay Funding.
   Florida Relay contract RFP Process.
   New Miami AT&T Relay Center.
   National Deaf-Blind Equipment Distribution Program.


Florida PSC                  TASA Meeting - November 2, 2012   17
        How important is Relay service in
                  Florida?
•   As of April 2012, Florida had an approximate
    population of 19,073,710.
•   It is estimated that over 3 million Floridians are deaf,
    hard of hearing, deaf-blind, or speech-impaired.
•   Florida is the fourth largest state in the U.S. and has the
    second highest percentage of population who are deaf,
    hard of hearing, or deaf-blind.
•   That means almost 16% of Florida’s population can
    benefit from some form of relay service.


Florida PSC            TASA Meeting - November 2, 2012       18
      Important Statistics About Hearing
                     Loss
•   Approximately 1 of every 1,000 infants in Florida are born deaf
    or hard of hearing.
•   93% of deaf children are born into hearing families while only
    7% are born into deaf families.

•   Approximately 17% (36 million) of American adults report some
    degree of hearing loss.

•   50% of all Baby Boomers are expected to have hearing loss.

•   1 out of 3 people over age 65 have some degree of hearing loss.



Florida PSC              TASA Meeting - November 2, 2012              19
      Important Statistics About Hearing
                Loss (cont’d)
•   More than 70,000 individuals in the United States
    (including children and adults) have cochlear implants.
•   It is estimated that over 22 million workers are exposed
    to hazardous noise on the job.
•   Only 1 out of every 5 people who would benefit from a
    hearing aid actually wears one.
•   Approximately 5% of American children 18 years of
    age and younger suffer from a hearing loss.

Florida PSC           TASA Meeting - November 2, 2012         20
                                tinnitus
                       (pronounced tin-uh-tis or tin·nigh·tus)

   Tinnitus is the perception of sound where no external source exists. Those
    who are affected describe tinnitus as a “ringing, hissing, buzzing or
    whooshing,” perceived in one or both ears.
   According to the Department of Veterans Affairs (VA), tinnitus is the #1
    service-connected disability for returning veterans from Iraq and Afghanistan
    (three consecutive years), and for veterans from all periods of service,
    accounting for over 840,000 individuals.
   Tinnitus is most often the result of extreme noise exposure from either a
    single impulse noise or the accumulation of noise exposure.
   Improvised Explosive Devices (IEDs) detonate at decibel levels which are
    loud enough to immediately leave soldiers with a painful – and constant –
    reminder of their service.
   At the current rate of increase, the number of veterans service-connected for
    tinnitus will increase to over 1.5 million by 2014.


Florida PSC                  TASA Meeting - November 2, 2012                   21
              Questions or Comments?




Florida PSC         TASA Meeting - November 2, 2012   22
                    Next…
                FTRI’s Updates
                  James Forstall
              FTRI Executive Director

Florida PSC          TASA Meeting - November 2, 2012   23

				
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