TASA Advisory Committee Meeting
November 2, 2012
1:30 – 1:45 Reading of Meeting Notice – Cindy Miller
Initial Meeting Notes - Bob Casey
Introductions – Bob Casey
1:45 – 2:15 FCC & PSC Updates - Bob Casey
2:15 – 2:45 FTRI FY 2011/2012 Annual Report - James Forstall
2:45 – 3.00 Break
3:00 – 3:30 AT&T Relay – Matt Myrick – Channel Manager – Customer
TRS Relay Results
New Call Center
3:30 – 4:00 Other Matters?
Florida PSC TASA Meeting - November 2, 2012 2
Initial meeting Notes
TASA committee members Kim Schur, Cheryl Rhodes, and Jon Ziev
will be participating by phone during today’s meeting.
A transcript will be made of today’s meeting, and provided to all TASA
Please make sure your microphone is on when speaking. The green
light should be on.
Please silence your cell phones during today’s meeting.
Please state your name before speaking so we know who is making
comments for the record.
For Committee members who will be claiming travel costs, please
make sure to fill out the travel reimbursement form.
Florida PSC TASA Meeting - November 2, 2012 3
Mr. Chris Littlewood Kim Schur, AuD
Florida Coordinating Council for the Deaf & Hard of Director, Center for Hearing and Communication
Hearing. 2900 West Cypress Creek Road, Suite 3
12306 91st Terrace North Ft. Lauderdale, Florida 33309
Seminole, FL 33772 (954) 601-1930 Voice/TTY
(727) 498-2059 (954) 601-1399 Fax
email@example.com (866) 954-2681 VRS
Jon Ziev Cheryl Rhodes
Florida Association of the Deaf, Inc. Florida Deaf/Blind Association
17105 Cypresswood Way 500 Northfield Lane
Clermont, FL 34714 The Villages, FL 32162
USFJON@aol.com (352) 751-5469 - TTY
Becki Edmonston Maryrose Sirianni
Verizon-South Area Region BellSouth Telecommunications, Inc., d/b/a AT&T
106 East College Avenue Florida
Suite 710 150 South Monroe Street
Tallahassee, Florida 32301-7721 Suite 400
(850) 681-3756 Tallahassee, Florida 32301
Fax (850) 222-2912 (850) 577-5553
firstname.lastname@example.org Fax (850) 222-8640
Richard Herring Louis J. Schwarz
Hearing Loss Association of Florida Florida Association of the Deaf, Inc.
1317 Caloosa Lake Court 2172 Blackville Drive
Sun City, Florida 33573-4869 The Villages, Fl. 32162-1404
(813) 642-0558 – TTY (301) 242-9033 – Text Relay
(813) 633-3258 - Fax (866) 824-4228 – Video Relay
Florida PSC TASA Meeting - November 2, 2012 4
Bob Casey, Public Utilities Supervisor
Office of Telecommunications
(850) 413-6974 - Voice
(850) 413-6975 - Fax
Curtis Williams, Regulatory Analyst IV
Office of Telecommunications
(850) 413-6924 - Voice
(850) 413-6925 - FAX
Cindy Miller, Attorney
Office of the General Counsel
(850) 413-6082 - Voice
(850) 413-6083 - Fax
Florida PSC TASA Meeting - November 2, 2012 5
FCC & PSC Updates
April 27, 2012
Florida PSC TASA Meeting - November 2, 2012 6
FCC Number vs DA Number
Decisions are issued in two different ways: by the authority of the
entire Commission, with each Commissioner voting; or by authority
delegated to the Bureaus and Offices of the Commission.
If the decision is one decided by the Commission, it is identified by
an FCC number. The FCC number is comprised of two digits
indicating the year, and a number of up to 3 digits indicating the
sequence, such as FCC 08-138.
If the decision is one issued through authority delegated to the FCC
Bureaus and Offices, it is identified by a DA number. The DA
number is constructed similarly to an FCC number, with two initial
digits indicating the year, and a number of up to 4 digits indicating
the sequence such as DA 08-1476.
Florida PSC TASA Meeting - November 2, 2012 7
Order DA 12-996
Released June 26, 2012
The FCC, adopted per-minute compensation rates to be paid
from the Interstate Telecommunications Relay Services Fund for
the 2012-13 Fund year for all forms of TRS.
As of July 1, 2012, the per-minute rates for interstate TRS are:
$2.0304 for interstate traditional TRS;
$3.1614 for interstate Speech-to-Speech relay service;
$1.7730 for interstate CTS and for IP CTS;
$1.2855 for IP Relay;
$6.2390 for Tier I (first 50,000 monthly VRS minutes) interim VRS rates;
$6.2335 for Tier II (VRS minutes between 50,001 and 500,000) interim
VRS rates; and,
$5.0668 for Tier III (VRS minutes above 500,000) interim VRS rates.
Florida PSC TASA Meeting - November 2, 2012 8
Order DA 12-1130
Released July 13, 2012
Purple Communications requested a review of the interstate relay administrator’s (Rolka Loube
Saltzer) decision to withhold reimbursement for IP Relay for days that Purple did not comply
with the FCC’s speed-of-answer (SOA) requirement during the four-month period of July-
TRS providers must answer at least 85% of all calls within 10 seconds (the 85/10 standard), with
compliance measured on a daily basis.
The FCC found that Purple failed to comply with the FCC’s mandatory minimum standard
governing speed of answer for TRS calls.
The FCC rejected Purple’s assertion that compliance with the FCC’s SOA rule should be
determined using a legal standard of “substantial compliance,” and Purple’s request for waiver of
In this case, the FCC decided to use a graduated, or sliding scale, to reimburse days that Purple
missed compliance with the 85/10 standard. However, the FCC placed all providers on notice
that, for violations occurring after the date of this order, the FCC does not intend to utilize a
sliding scale approach with respect to any SOA violations.
Florida PSC TASA Meeting - November 2, 2012 9
Order DA 12-1318
Released August 10, 2012
The interstate relay administrator denied VRS reimbursement to Healinc for July 2011
and August 2011 VRS minutes for the failure of its subcontractors to identify Healinc
as the eligible VRS provider, or identify that the URLs used by the subcontractors
were associated with Healinc brands or sub-brands.
The administrator released payment for those minutes reported with the URL which
Healinc indicated was associated with its own brand.
On September 29, 2011, the FCC issued citations against Healinc’s subcontractors for:
(1) holding themselves out to the public as offering and providing VRS when the Company
was not an Eligible Provider;
(2) for not clearly identifying an Eligible Provider as the entity that a VRS user is using when
the Company handled a VRS call initiated through the Company's URL; and
(3) for routing a VRS call through the Company's URL, a URL not used by an Eligible
Provider for its brand or sub-brand(s).
Florida PSC TASA Meeting - November 2, 2012 10
Order DA 12-1505
Released September 18, 2012
The FCC granted the CSDVRS Recertification
Application on a conditional basis for a period of sixty
(60) days, pending confirmation of CSDVRS’s
compliance with all applicable rules and orders.
Before granting further certification, the FCC must
determine that CSDVRS is qualified to receive
compensation from the Fund and that grant of such
additional certification would be consistent with the
objective of preventing waste, fraud, and abuse to the
Fund, as embodied in our VRS rules and orders.
Florida PSC TASA Meeting - November 2, 2012 11
Order DA 12-1644
Released October 15, 2012
The FCC seeks comment on matters raised in
recent filings submitted by CSDVRS, LLC, a
In order for the FCC to be in a position to set
new rates as it moves forward with the next
phase of VRS reform, it also seeks comment on
a proposal by the Fund administrator, Rolka
Loube Saltzer Associates (RLSA), to modify
VRS compensation rates.
Florida PSC TASA Meeting - November 2, 2012 12
On November 30, 2011, a Request for Proposal was
released for a provider of Florida Relay service.
On February 14, 2012, the Commission selected AT&T
as the Florida Relay provider effective June 1, 2012.
On April 9, 2012, the Commission signed a contract
with AT&T Relay Service for a period of three years
with four one-year options.
The contract includes a new Relay Center which
opened in Miami on August 14, 2012
Florida PSC TASA Meeting - November 2, 2012 13
By Order No. PSC-12-0257-PAA-TP, issued
May 25, 2012, the PSC approved a fiscal year
2012-2013 annual budget of $11,725,413 for
FTRI effective July 1, 2012.
The $0.11 current surcharge be maintained for
the fiscal 2012-2013 year.
Florida PSC TASA Meeting - November 2, 2012 14
Staff filed the five year FCC state Recertification
of Florida’s Relay program on September 25,
The state certification process is intended to
ensure that TRS is provided in a uniform
manner throughout the United States and
Florida PSC TASA Meeting - November 2, 2012 15
National Association for State Relay
NASRA held is 2012 annual conference in Orlando
from October 22nd through October 24th.
Florida PSC Chairman Ronald Brisé presented the
Keynote Address on the opening day of the conference.
His Presentation was titled “Are States Meeting the
Needs of the Deaf, Hard of Hearing, Deaf-Blind, and
Florida PSC TASA Meeting - November 2, 2012 16
Topics covered in Chairman Brisé’s
How important is Relay service in Florida?
Important Statistics About Hearing Loss.
Tinnitus (pronounced tin-uh-tis or tin·nigh·tus).
What is Florida doing about it?
Florida TASA Advisory Committee.
FTRI Accomplishments and RDCs.
Florida Relay Funding.
Florida Relay contract RFP Process.
New Miami AT&T Relay Center.
National Deaf-Blind Equipment Distribution Program.
Florida PSC TASA Meeting - November 2, 2012 17
How important is Relay service in
• As of April 2012, Florida had an approximate
population of 19,073,710.
• It is estimated that over 3 million Floridians are deaf,
hard of hearing, deaf-blind, or speech-impaired.
• Florida is the fourth largest state in the U.S. and has the
second highest percentage of population who are deaf,
hard of hearing, or deaf-blind.
• That means almost 16% of Florida’s population can
benefit from some form of relay service.
Florida PSC TASA Meeting - November 2, 2012 18
Important Statistics About Hearing
• Approximately 1 of every 1,000 infants in Florida are born deaf
or hard of hearing.
• 93% of deaf children are born into hearing families while only
7% are born into deaf families.
• Approximately 17% (36 million) of American adults report some
degree of hearing loss.
• 50% of all Baby Boomers are expected to have hearing loss.
• 1 out of 3 people over age 65 have some degree of hearing loss.
Florida PSC TASA Meeting - November 2, 2012 19
Important Statistics About Hearing
• More than 70,000 individuals in the United States
(including children and adults) have cochlear implants.
• It is estimated that over 22 million workers are exposed
to hazardous noise on the job.
• Only 1 out of every 5 people who would benefit from a
hearing aid actually wears one.
• Approximately 5% of American children 18 years of
age and younger suffer from a hearing loss.
Florida PSC TASA Meeting - November 2, 2012 20
(pronounced tin-uh-tis or tin·nigh·tus)
Tinnitus is the perception of sound where no external source exists. Those
who are affected describe tinnitus as a “ringing, hissing, buzzing or
whooshing,” perceived in one or both ears.
According to the Department of Veterans Affairs (VA), tinnitus is the #1
service-connected disability for returning veterans from Iraq and Afghanistan
(three consecutive years), and for veterans from all periods of service,
accounting for over 840,000 individuals.
Tinnitus is most often the result of extreme noise exposure from either a
single impulse noise or the accumulation of noise exposure.
Improvised Explosive Devices (IEDs) detonate at decibel levels which are
loud enough to immediately leave soldiers with a painful – and constant –
reminder of their service.
At the current rate of increase, the number of veterans service-connected for
tinnitus will increase to over 1.5 million by 2014.
Florida PSC TASA Meeting - November 2, 2012 21
Questions or Comments?
Florida PSC TASA Meeting - November 2, 2012 22
FTRI Executive Director
Florida PSC TASA Meeting - November 2, 2012 23