“ARGHYA”, 125 Vidyasagar Pally, P.O.-Podra, Via D.S.Lane, Howrah - 711109
Contact: +919051538265; Email: firstname.lastname@example.org
Seeking challenging position across the industry.
SUMMARY OF SKILLS
Effectively maximize revenues and profitability.
Motivate and give clear direction to all employees.
Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization
and developing new business processes and revenue streams.
Self motivated, hard working and goal-oriented with a high degree of flexibility, creativity, resourcefulness,
commitment and optimism.
Sales & Marketing Manager, October 2011 to present
Project Manager, August 2009 to September 2011
SUNDARBAN RIVERSIDE HOLIDAY RESORT, SUNDARBAN.
Development of concept of the resort.
Planning of rooms (categorically), administrative office, reception, lobby, back office, conference hall, dining hall,
kitchen, housekeeping room, storage area and facilities.
Planning of public area, garden and landscaping.
Planning and developing the entire furniture works.
Planning and developing each functional area.
Developing the entire operation and management of the resort.
Recruiting staffs and giving them proper guidance and training.
Planning and implementing the sales marketing strategies.
Responsible for every sales related activities.
Achieving guest comfort and safety.
Sales & Marketing Manager, 2007 to 2009
Development Manager, 2006 to 2007
SURANJANA HOLIDAY RESORT, SUNDARBAN.
Planning and developing the accommodation, catering along with other hotel services.
Create and develop the activities of every department.
Responsible for monitoring and guiding hotel staff to maintain standards.
Promote and market the business.
Front Office Executive, 2003 to 2006
LAKE LAND COUNTRY CLUB UNDER PANCHAWATI HOLIDAY RESORTS LTD.
Personally and frequently verify that guests in his operation are receiving the best possible service available.
Schedules myself to be on the front during peak operation hours, checking on standards of services, and
cleanliness, greeting and assist in the check in of guests and escorts VIP guest to the room.
Maintain an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.
Entertain regular and potential clients and maintain excellent guest relations.
Receptionist & Front Office Supervisor, 2000 to 2003
BIJI’S HILL RETREAT, LONAVALA
Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control
to guest service standards on a day-to-day basis.
Attend to Guests enquiries, requests, complaints and compliments.
Ensure proper training and procedures are in place to ensure provision of quality services.
Attend to crisis or emergency situations and perform service recovery.
Record the details of events in Duty Manager Log Book and to take necessary actions.
Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing
Monitors Front Office personnel to ensure guest receives warm attention and personal recognition.
Informs other operating departments, notably Housekeeping and F&B Service of all Front Office matters that
3 years Diploma in Hotel Management, Catering & Applied Nutrition from Durgapur Society of Management
Computer Application from Vidyasagar Academy.
Industrial Training from Holiday Inn, Manali.
Vocational Training from Mark Meadows Hotel & Resort, Santiniketan.
Date of Birth: 8th July 1976
Languages: English, Hindi, Bengali
References: Available on Request.
Current Salary:2.7 lacs/year
Relevant Experience: 12 years.
Location preferred: Kolkata