Your card will expire after twelve months. • as a debit card or at ATMs
There is no PIN number. The card cannot be used •
before authorizing which may result in a decline.
Restaurants purchases automatically add 20% • make Internet or phone purchases with your card.
is required on all in-person purchases and you can
amount within your balance. Even though the card says “DEBIT”, your signature •
may result in a decline. Go inside and authorize an
amount that may be greater than your balance. This the back and you are ready to enjoy.
Pay-at-the pump will automatically authorize an • the provided activation code. Once complete sign
1-888-621-1397 and enter in your card number and
www.payment-card.com . to use it. Visti www.newcardactivation.com or call
Your access code for on-line balance is “4444” at • Your must activate your card before your are able •
Important Things You Need To Know About Your Prepaid Visa Card
Prepaid Visa® Card Information
Are there any other merchants where a
Can I use my Prepaid Visa Card at “pay at the transaction may be declined?
pump” gasoline stations? Merchants whose customers normally “tip” will often
Yes, but a minimum amount will be automatically obtain an authorization for the amount of the bill plus
authorized and this may result in “transaction declined” a percentage for tip prior to bringing the receipt to you
if your balance is below this amount. The card terminal for your signature. For authorization, ask the waiter to
in the “pay at the pump” stations automatically checks authorize an amount that is within the remaining balance
with the Bank to see if your Card has enough money of your card.
left to pay for an average purchase of gas, which varies
among merchants. If your Card does not have enough What should I do if my Prepaid Visa Card is lost or
money to pay for this amount, your attempt to pay at stolen?
the pump will be declined. If this occurs, you can go Immediately notify the issuer on-line on this web site or
inside and ask the cashier to authorize an amount that call toll free to 1-888-621-1397, 24 hours a day, 7 days a
week, or write to: Cardholder Services, P.O. Box 550160,
is within the remaining balance of your card.
Ft. Lauderdale, FL 33355-0160. Customer service
representatives to handle this occurrence are available 24
hours a day, 7 days a week. For a copy of the Terms and
Conditions governing your card, ask your provider or write
or call us at the address and number listed on your card.
Frequently Asked Questions
How does the Prepaid Visa Card work? What do I do if the card is declined?
Cardholders can use the card just like a regular Visa This means that the amount authorized by the merchant
card up to the value of the card. Just sign the receipt for is above the remaining balance on the card. Be sure the
purchases. Or use on-line or with 800 purchases. merchant is only authorizing an amount that is equal to
or less than the current balance.
What makes the Prepaid Visa Card different from
other gift cards or certificates? How long can I use the Prepaid Visa Card?
Your Prepaid Visa Card can be used anywhere this Visa You can use your card until the balance is zero or the
card is accepted – at more than 25 million merchants card has expired. What happens when I spend all the
worldwide. funds on my card? Your card will no longer be accepted
as a form of payment. We recommend you destroy your
Is a Prepaid Visa Card a credit card? Card after the balance is zero or the card expires.
No, the Card is a prepaid Visa card. However, when
presented at a merchant for payment you must provide Do I need a PIN number to use my card?
your signature on the receipt similar to a credit card No. This is a signature card and no PIN is issued. It
transaction. cannot be used at ATMs.
How can I check the balance on my card? Are any fees charged to my balance for using the
You can check your balance 24 hours a day, 7 days a card?
week at www.payment-card.com or call 1-888-621-1397. A lost or stolen card replacement fee is charged if the
Key in your card number and card access code and three card is replaced. See the Card Holder Agreement Terms
digit security code on the back of the card. and Conditions provided with the card for the fee
Can I make a purchase for more than the amount
remaining on the card?
Yes, you can pay the difference between the purchase
price and the remaining value of the Prepaid Visa Card
with cash, check, a credit card or a Check Card. This is
subject to the merchant’s procedures. (continued on back)