Sample Response to Complaint Letter

							TO: INSERT NAME

FROM: YOUR COMPANY’S NAME

DATE: INSERT DATE



Dear INSERT NAME:

      Thank you for letter of INSERT DATE.            We are always happy to hear from our
customers and pleased to be of service to them.

  We are embarrassed t learn of your unfortunate experience with one of our products. We are
always alert to constructive criticism, for we appreciate the enviable reputation our brand names
enjoy in the marketplace with consumers.

       We would like you to know that as soon as we received your letter we held a special
meeting with INSERT PARTIES INVOLVED. They are now looking into the problem.

       In the meantime we are forwarding to you, with our compliments, several of our newest
products, which we are certain will bring many hours of enjoyment to you and your family. We
appreciate your taking the time to write us and hope that you will continue to look for our
products.



       Sincerely,

INSERT NAME OR COMPANY NAME



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